BALCO HE180021 Instruction Manual - page 35
35
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AFTER SALES SUPPORT
CUSTOMERCARE@BALCOLIFESTYLE.COM
MODEL: HE180021
Model appears very ‘stringy’
• Ensure that the filament diameter is set to match your filament spool (1.75mm), then try
creating a new GCODE before printing again
• Check you are using the correct temperature for the filament used
Print stopped halfway
• Check that the GCODE file is complete and not corrupt
• Check the original model file
The motor does not stop at the end of axis
Check that the stop micro switches are aligned with the motor mount and registering.
The print head/bed does not move
• Check the part can be moved by hand when stepper motor is disabled. Clear anything that is
blocking the path
• Check that the motor is turning (using position menu). If motor turns but belt does not, you will
need to tighten the gear motor gear nut. Please visit balcolifestyle.com for further support.
10.1.2 Connectivity Problems
My 3D Printer Touch isn’t turning on
Check that you have correctly inserted the power cable into the rear of the Control Box, the power
cord is plugged into the mains outlet and that the Control Box power switch is on.
TROUBLESHOOTING