Callegra UC Manual - Record and

Summary of UC

  • Page 1

    Callegra .Uc telephone guide.

  • Page 2: Legal Notice

    Ii legal notice callware technologies, inc. Provides this document “as is” with no representations or warranties, either explicit or implied, including but not limited to the implied warranties of merchantability, title, or fitness for a particular purpose. Callware technologies, inc. Reserves the r...

  • Page 3: Contents

    Iii contents welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 access mailboxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 play voice messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 record and send m...

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  • Page 5: Welcome

    1 welcome welcome to your callegra .Uc unified communications system. As a mailbox owner, you can use unified communication features from the telephone, from a desktop client — callegrainbox for outlook— or internet client—callegraweb. This booklet guides you through your system’s telephone interfac...

  • Page 6: Access

    2 access mailboxes you can access your mailbox from outside or inside your company. See your administrator for the number and specific company instructions. The first time you access your mailbox, a tutorial helps you record your mailbox name and greeting. It also guides you through entering a perso...

  • Page 7

    3 access mailbox from an inside line leave message without ringing extension 1. Dial the voicemail access number. 2. Enter your mailbox number if prompted. 3. Enter your passcode. 2. At the main greeting, enter the mailbox number, immediately followed by the * key. 1. Dia1 the company number..

  • Page 8: Play Voice

    4 play voice messages when you access your mailbox, you hear the number of new voice/fax messages you have received, followed by the number of saved voice/fax messages. When you return to the main menu, you might hear a “chime” tone. If you hear this, there is a new message or new messages in your m...

  • Page 9: Record and

    5 record and send messages you can make new messages for other mailbox owners, entire distribution lists, or even outside telephone numbers. See“use distribution lists” on page 18 for more information. Make a message to make a new message: 1. From the main menu, press 6 to make a new message. 2. If ...

  • Page 10: Forward

    6 forward messages you can forward any non-confidential message in your mailbox to another mailbox or distribution list. You can add comments to the original message if desired. When someone plays your forwarded message, your added comments are played first, followed by the original message. Forward...

  • Page 11: Reply to

    7 reply to messages the reply feature allows you to answer a message to the sender without addressing it. You can reply to messages sent from mailboxes within the callegra .Uc system, but not to messages left from outside callers. Reply to or answer a message to reply to or answer a message: 1. From...

  • Page 12: Set Message

    8 set message addressing options you can set the following options for message delivery before you send, forward, or reply to a message. Set message addressing options after you record a message, but before you deliver it, you can set message addressing options. To set the message addressing options...

  • Page 13: Use Email

    9 use email features you can find out how many email messages you have and listen to new or saved messages from a telephone. You can also save and delete emails from the telephone on your imap server. Most enterprise email systems are imap compatible. Find out number of email messages to find out ho...

  • Page 14: Use Fax

    10 use fax features you can find out if you have a fax, save it, forward it to a mailbox, fax machine, or email account, or delete it from your mailbox. You can access faxes from your telephone and computer only if your company system has callegrafax, which is an add-on product available separately....

  • Page 15

    11 have a fax sent to fax machine/modem you can have a fax sent to a fax machine or a fax modem. To have fax sent: 1. From the main menu, press 3 for the fax messages menu. 2. Press 7 to retrieve new faxes or press 8 to retrieve saved faxes. 3. Press 7 to have the fax sent to you. 4. Do one of the f...

  • Page 16: Change

    12 change mailbox setup options you can use the following options to change your mailbox setup. For information about setting up speed dial index numbers, see “use speed dial numbers” on page 19. Change greetings to change your greeting: 1. From the main menu, press 8 for user options. 2. Press 1 fo...

  • Page 17: Change Mailbox Name

    13 change mailbox name to change your mailbox name: 1. From the main menu, press 8 for user options. 2. Press 1 for mailbox setup. 3. Press 3 to change the mailbox name. 4. Press 3 again to discard current name and record a new one. 5. Press 7 to play the mailbox name. Change your extension to chang...

  • Page 18: Set Up

    14 set up wakeup calls you can set up wakeup calls to call you at a specific numbers and times. Wake up calls can function as alarm clocks or appointment reminders. When you answer a wakeup call, you hear, “this is your wakeup call.” then you must press 2 to deactivate that call. Activate/deactivate...

  • Page 19: Edit/play Wakeup Number

    15 edit/play wakeup number 1. From the main menu, press 8 for user options. 2. Press 4 for the wakeup call menu. 3. Enter the wakeup call plan number (1 - 4). 4. Press 3to edit wakeup number. 5. Either change or play wakeup number: • press 3 to change wakeup number and enter wakeup number. • press 7...

  • Page 20: Set

    16 set notification calls the notification feature allows you to: • receive notification from your telephone, email, or pager when you receive new voice/fax messages. • have as many as four different notification plans. • schedule a specific time period for all notification types • identify a specif...

  • Page 21: Receive Notifications

    17 change notification phone/pager number if your administrator has given you the required rights, you can change your telephone or pager notification numbers. To change a notification number: 1. From the main menu, press 8 for user options. 2. Press 3 for notification calls menu. 3. Enter the numbe...

  • Page 22: Use

    18 use distribution lists a distribution list is a list of user mailboxes that you can use to send or forward a message to all of the mailboxes listed in one operation. You can build as many as 48 distribution lists, each one containing up to 1000 mailboxes on your system. Your administrator can set...

  • Page 23: Use Speed

    19 use speed dial you can set up and use as many as 12 speed dial index numbers. This includes numbers 0-9, *, and #. Play, delete, or add/edit index number 1. From the main menu, press 8 for user options. 2. Press 1 for mailbox setup. 3. Press 5 for the add/edit speed dial index menu. Then do one o...

  • Page 24: Restore

    20 restore deleted messages you can restore messages that you have deleted as long as they are within the retention time set by your administrator. To restore deleted messages: 1. From the main menu, press 8 for user options. 2. Press 5 to access your deleted messages. 3. Press 7 to play your delete...

  • Page 25: Install

    21 install desktop clients you can also listen to voice messages and view/send faxes from your desktop client using the following add-on software products: • “callegrainbox for outlook” on page 21 • “callegraweb” on page 22 • “callegrafax print driver” on page 22 callegrainbox for outlook if desired...

  • Page 26: Callegraweb

    22 6. Indicate whether you are using https or http. The default is http. If you are not sure, check with your administrator. This setting is dependent upon the setup within your organization. If it is not set correctly, callegrainbox for outlook will not run. 7. The installation might prompt you to ...

  • Page 27

    23 you can use callegrafax print driver the same way you would use a print driver to send a document to a printer to print. You can obtain and install the callegrafax print driver using one of the following methods: • when running the callegrainbox for outlook install • directly from the callegra .U...

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  • Page 29: Index

    25 index a address message address options, confidential 8 message address options, future delivery 8 message address options, return receipt 8 message address options, return receipt 8 message address options, set additional options 8 set message address options 8 c call assign routing options 13 d...

  • Page 30

    26 m mailbox access from an inside line 3 access from an outside line 2, 3 assign call routing options 13 change extension number 13 change greeting 12 change name 12, 13 change passcode 12, 13 change setup options 12 message attach comment to forwarded message 6 create 5 forward 6 message address o...

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    27 deactivate 14 play settings 14 set 14.

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  • Page 33

    Replay/send fax to fax machine save message delete message forward or reply skip to previous message play message time and date skip to next message previous menu rewind 5 seconds fast forward 5 seconds pause 7 5 3 2 4 8 6 9 * # 1 callegra .Uc global voicemail map play voice messages 7 retrieve faxe...