Galleon SignalClocks Installation And User Manual - Troubleshooting
PoE Digital Clock
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.co.uk
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TROUBLESHOOTING
Use this section to quickly troubleshoot minor issues or common problems.
For any further support, please contact us using our Support Website, which can be found at:
galleonsupport
.com
CONDITION
SOLUTION
The digital clock face is dark
Verify that the network port is capable of
supplying PoE Power. Reboot the clock by
disconnecting the data cable, counting to five,
and reconnecting the cable.
The clock shows incorrect time
If the minutes past the hour are correct, verify
the Time Zone and Daylight Saving Time
settings.
A ‘dhcp’ message is shown on the digital clock
face
The clock has failed to receive an IP address
from the DHCP Server. Contact your IT
Administrator regarding the DHCP Service.
Determine the IP Address of a clock
Disconnect the network cable and count to five.
Replace the network cable and watch the digital
clock face.
Record the IP Address and location.
The digital clock face shows ‘----‘
The Time Server is either not properly specified
or is unreachable