PairGain 500L User Manual

Manual is about: ADC User Manual Megabit Modem 500L

Summary of 500L

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    Pr el im in a ry megabit modem model 500l user manual megabit modem.

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    Preliminary ii megabit modem 500l installation manual pr el im in a ry july 1999 (preliminary) © copyright 1999 pairgain technologies, inc. Pairgain and megabit modem are registered trademarks, and accessgain, priorityvoice, instaconnect, easysession, and dslview are trademarks of pairgain technolog...

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    Preliminary about this user manual megabit modem 500l installation manual iii pr el im in a ry a bout t his u ser m anual use this manual to install and configure the pairgain ® megabit modem 500l™. The manual provides instruction on: • information you will need to configure the modem • unpacking an...

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    Suggestions and corrections to this manual preliminary iv megabit modem 500l installation manual pr el im in a ry s uggestions and c orrections to this m anual your comments help us prepare better user documentation. If you have comments about this manual, send an email containing the comment(s), pa...

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    Preliminary table of contents megabit modem 500l installation manual v pr el im in a ry t able of c ontents chapter 1: about the product _______________________________________________ 1 features............................................................................................................

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    Table of contents preliminary vi megabit modem 500l installation manual pr el im in a ry saving the configuration ...................................................................................................21 saving the configuration to nvram......................................................

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    Preliminary table of contents megabit modem 500l installation manual vii pr el im in a ry chapter 9: technical reference _____________________________________________ 55 transmission on the wide area network ......................................................................... 55 adsl .............

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    Table of contents preliminary viii megabit modem 500l installation manual pr el im in a ry appendix b: technical assistance and warranty _______________________________69 technical support ..............................................................................................................6...

  • Page 9: Bout

    Megabit modem 500l installation manual 1 pr el im in a ry 1 a bout t he p roduct you have purchased the pairgain megabit modem 500l that connects your ethernet lan to service providers for instant and high-speed access to the internet or to other types of wide area network (wan) applications. The mo...

  • Page 10: Eatures

    Features preliminary 2 megabit modem 500l installation manual pr el im in a ry f eatures the megabit modem 500l provides: • rate-adaptable adsl transmission downstream at up to 1.5 mbps and upstream at up to 512 kbps • internet or other types of wan applications and phone service over your existing ...

  • Page 11: Pplications

    Preliminary chapter 1: about the product megabit modem 500l installation manual 3 pr el im in a ry a pplications the megabit modem 500l provides a practical solution for many networking applications. The following illustrations show some of the many possible solutions when using the megabit modem 50...

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    Applications preliminary 4 megabit modem 500l installation manual pr el im in a ry internet access for users at home you can connect an at home user to the internet..

  • Page 13: Hat

    Megabit modem 500l installation manual 5 pr el im in a ry 2 w hat y ou n eed t o s tart this chapter identifies the preparations and prerequisites for installing the megabit modem 500l. To install the modem, verify that: • the contents of the package are as described on this page • your system meets...

  • Page 14: Equirements

    Requirements for your system preliminary 6 megabit modem 500l installation manual pr el im in a ry r equirements f or y our s ystem you need the following hardware and software to complete the installation and configuration of the megabit modem 500l: • pc with an ethernet network interface card (nic...

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    Preliminary chapter 2: what you need to start megabit modem 500l installation manual 7 pr el im in a ry flat-surface mount place the modems on a flat surface, such as on a table or in a rack. Do not stack the modems when installing on a flat surface. The modems do not dissipate heat properly when st...

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    Requirements for the installation site preliminary 8 megabit modem 500l installation manual pr el im in a ry wall mount mount the modems on a wall using the hardware included in the installation kit. Ensure the minimum dimensions (shown in the illustration) for spacing between modems are met to allo...

  • Page 17: Hat

    Preliminary chapter 2: what you need to start megabit modem 500l installation manual 9 pr el im in a ry phone service if you get phone service, all you need is an rj-11 phone jack to connect your phone. This lite-rate modem provides splitterless capability, which allows reception of phone service wi...

  • Page 18

    Choose a power cable preliminary 10 megabit modem 500l installation manual pr el im in a ry.

  • Page 19: Nstalling

    Megabit modem 500l installation manual 11 pr el im in a ry 3 i nstalling the m odem the megabit modem 500l is easy to install by: • attaching adhesive-backed feet • setting the mdi/mdi-x switch • connecting a cable from the modem to a pc or an ethernet hub for lan service • connecting a phone cord f...

  • Page 20: Ttaching

    Attaching the feet preliminary 12 megabit modem 500l installation manual pr el im in a ry a ttaching the f eet attach each of the four adhesive-backed rubber feet to a footprint recess on the bottom of the modem. Lan adsl pwr link tx rx sync tx rx mar oh megabit m o d e m 5 0 0 l rubber feet recess.

  • Page 21: Etting

    Preliminary chapter 3: installing the modem megabit modem 500l installation manual 13 pr el im in a ry s etting the mdi/mdi-x s witch using the mdi/mdi-x switch, the megabit modem 500l can communicate with a device on the lan that is either mdi or mdi-x without having to change the cable (a straight...

  • Page 22: Nstalling

    Installing cabling preliminary 14 megabit modem 500l installation manual pr el im in a ry i nstalling c abling install the black cable for the 10/100base-t lan connection, grey phone cord for the adsl port wan connection, and the power cable to the power connector. . If you need pinouts for the adsl...

  • Page 23: Etting

    Preliminary chapter 3: installing the modem megabit modem 500l installation manual 15 pr el im in a ry s etting u p adsl s ervice the service provider sets up the adsl parameters for your service. The modem must have the adsl sync led lit before you can connect sessions with your service provider. V...

  • Page 24: Onnecting

    Connecting phone service preliminary 16 megabit modem 500l installation manual pr el im in a ry c onnecting p hone s ervice if you get phone service, all you need is an rj-11 phone jack to connect your phone. This lite-rate modem provides splitterless capability, which allows reception of phone serv...

  • Page 25: Etting

    Megabit modem 500l installation manual 17 pr el im in a ry 4 s etting u p f or c onfiguration you set up a pc and a web browser to configure the megabit modem 500l. This chapter provides the set up procedures, then shows you how to access and navigate the megabit modem 500l web pages. The configurat...

  • Page 26: Etting

    Setting up the pc to request an ip address preliminary 18 megabit modem 500l installation manual pr el im in a ry s etting u p the pc to r equest an ip a ddress you configure the megabit modem 500l using a pc connected to the 10/100base-t port. The pc must be set to obtain an ip address automaticall...

  • Page 27: Onfiguring

    Preliminary chapter 4: setting up for configuration megabit modem 500l installation manual 19 pr el im in a ry c onfiguring a w eb b rowser you access the megabit modem 500l web pages through a web browser (see page 6 for web browser versions supported). The web browser must have the proxies disable...

  • Page 28: Ccessing

    Accessing megabit modem 500l web pages preliminary 20 megabit modem 500l installation manual pr el im in a ry a ccessing m egabit m odem 500l w eb p ages type http://192.168.0.1/index.Htm in the location field of the web browser (as shown below), then press . (192.168.0.1 is the default ip address f...

  • Page 29: Aving

    Preliminary chapter 4: setting up for configuration megabit modem 500l installation manual 21 pr el im in a ry s aving the c onfiguration as you make changes to the modem configuration, click the submit button on the web page to accept changes and write the changes to ram. Some configuration changes...

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    Saving the configuration preliminary 22 megabit modem 500l installation manual pr el im in a ry saving the configuration to nvram after clicking submit to write configuration parameters to ram, update your configuration by writing the parameters to non-volatile ram (nvram). 1 click system on the mai...

  • Page 31

    Preliminary chapter 4: setting up for configuration megabit modem 500l installation manual 23 pr el im in a ry resetting the modem to factory defaults you can return megabit modem 500l parameters to the factory default values. This provides a known starting point if you are troubleshooting the syste...

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    Saving the configuration preliminary 24 megabit modem 500l installation manual pr el im in a ry parameter default value parameter default value system setup system mode ppp over atm snmp parameters tftp parameters enable trap sending not enabled tftp server ip address 0.0.0.0 trap server ip address ...

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    Preliminary chapter 4: setting up for configuration megabit modem 500l installation manual 25 pr el im in a ry resetting the modem after you make changes to the modem configuration and write the changes to nvram or return modem configuration to factory defaults, you must reset the modem. See page 21...

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    Saving the configuration preliminary 26 megabit modem 500l installation manual pr el im in a ry.

  • Page 35: Onfiguring

    Megabit modem 500l installation manual 27 pr el im in a ry 5 c onfiguring s ystem s ettings before configuring sessions with a service provider, set up system parameters for the megabit modem 500l. The following sections show the web pages you use to configure the: • tftp server ip address and netwo...

  • Page 36: Efining

    Defining tftp parameters preliminary 28 megabit modem 500l installation manual pr el im in a ry d efining tftp p arameters a tftp server is a device on the lan from which you can download software updates to your modem. See page 59 for more information on a tftp server. Also, see page 51 for procedu...

  • Page 37: Efining

    Preliminary chapter 5: configuring system settings megabit modem 500l installation manual 29 pr el im in a ry d efining snmp p arameters the modem has an snmp agent that allows it to be managed remotely by a network management system (nms). See page 58 for more information about managing the modem t...

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    Defining snmp parameters preliminary 30 megabit modem 500l installation manual pr el im in a ry 4 click submit to accept the changes. You can change the community string to a name you choose. The fields have default names as shown in the screen on page 29 and are case sensitive. If you change the na...

  • Page 39: Etting

    Preliminary chapter 5: configuring system settings megabit modem 500l installation manual 31 pr el im in a ry s etting the t ime and d ate set the time and date for the modem. 1 click system from the main menu . 2 click set date & time on the system menu . 3 do the following: 4 click submit to accep...

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    Setting the time and date preliminary 32 megabit modem 500l installation manual pr el im in a ry.

  • Page 41: Onfiguring

    Megabit modem 500l installation manual 33 pr el im in a ry 6 c onfiguring s essions you configure sessions between the modem and a service provider using the pairgain easysession pages. The megabit modem 500l supports one ppp over atm session at a time. There are many options from which to select wh...

  • Page 42: Electing

    Selecting a configuration model preliminary 34 megabit modem 500l installation manual pr el im in a ry s electing a c onfiguration m odel there are many configuration options for the megabit modem 500l from which you can select. Select the following options are recommended for enhanced performance: ...

  • Page 43: Onfiguring

    Preliminary chapter 6: configuring sessions megabit modem 500l installation manual 35 pr el im in a ry c onfiguring ppp over atm s essions point-to-point protocol (ppp) runs over atm virtual circuits (vcs). From the easysession pages, configure parameters for communicating between the modem and the ...

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    Configuring ppp over atm sessions preliminary 36 megabit modem 500l installation manual pr el im in a ry configuring the wan configure the wan parameters for ppp over atm sessions between the megabit modem 500l and the service provider. 1 do the following to configure the wan: . Select a name for th...

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    Preliminary chapter 6: configuring sessions megabit modem 500l installation manual 37 pr el im in a ry 2 click submit to accept the wan ppp session configuration. 3 to configure other sessions: a click easysession on the main menu. Then click edit by the port 1-3 that you want to configure. (or, if ...

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    Configuring ppp over atm sessions preliminary 38 megabit modem 500l installation manual pr el im in a ry defining user assignment parameters enter the ip address for the pc that is assigned to this session. 1 do the following to define users’ assignments: 2 click add to accept a user assignment you ...

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    Preliminary chapter 6: configuring sessions megabit modem 500l installation manual 39 pr el im in a ry configuring the lan 1 click easysession on the main menu to access the easysession page. 2 at the top of the easysession page, click edit next to lan configuration to display the ppp over atm lan c...

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    Configuring ppp over atm sessions preliminary 40 megabit modem 500l installation manual pr el im in a ry 4 click submit after completing the lan configuration page. 5 after changing a lan ip address and subnet mask (or changing the ip address and subnet mask), effect the configuration by completing ...

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    Preliminary chapter 6: configuring sessions megabit modem 500l installation manual 41 pr el im in a ry defining static nat entries static nat entries are required only for applications that use tcp/udp connections initiated from the remote end (wan). Through the static nat table , you can map inboun...

  • Page 50: Aving

    Saving the configuration preliminary 42 megabit modem 500l installation manual pr el im in a ry 2 click add to accept the static nat entry . 3 repeat step 1 and step 2 to add up to 32 static nat entries. 4 to delete a static nat entry , highlight the entry in field then click delete . 5 click done t...

  • Page 51: Ctivating

    Preliminary chapter 6: configuring sessions megabit modem 500l installation manual 43 pr el im in a ry a ctivating and d eactivating s essions after you configure sessions, you will activate sessions as you want to use them. Additionally, you may want to deactivate some sessions while leaving other ...

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    Activating and deactivating sessions preliminary 44 megabit modem 500l installation manual pr el im in a ry deactivating sessions on the web browser, click the reload icon (shown to the right) to refresh the screen. 1 on the easysession main page, select the box next to each session that you want to...

  • Page 53: Iewing

    Megabit modem 500l installation manual 45 pr el im in a ry 7 v iewing s tatistics you can view status for the adsl link ( “viewing adsl status” shown below) and for wan and lan statistics ( “viewing network statistics” on page 48 ). V iewing adsl s tatus the megabit modem 500l displays the status of...

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    Viewing adsl status preliminary 46 megabit modem 500l installation manual pr el im in a ry description of the adsl statistics fields are on page 46 . . Click home to return to main menu.

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    Preliminary chapter 7: viewing statistics megabit modem 500l installation manual 47 pr el im in a ry view the following adsl link information: clicking reset on the adsl menu will bring down the adsl loop between the modem and the service provider. System time and date and total hours link is up. Ad...

  • Page 56: Iewing

    Viewing network statistics preliminary 48 megabit modem 500l installation manual pr el im in a ry v iewing n etwork s tatistics the megabit modem 500l displays the status for the lan and wan links. From the main menu , select statistics to display the statistics menu . Lan statistics the megabit mod...

  • Page 57

    Preliminary chapter 7: viewing statistics megabit modem 500l installation manual 49 pr el im in a ry view the following lan information: system time and date and total hours link is up. Ip and ethernet addresses for the modem lan port. Total number of ip packets processed. Number of errored packets ...

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    Viewing network statistics preliminary 50 megabit modem 500l installation manual pr el im in a ry wan statistics the megabit modem 500l displays status for the wan. Click wan statistics from the statistics menu . The values in the statistics fields are a total for all vcs configured. View the follow...

  • Page 59: Aintenance And

    Megabit modem 500l installation manual 51 pr el im in a ry 8 m aintenance and t roubleshooting m aintenance you can update software in the modem by specifying a device on the lan where you will place new software for the update (see “defining tftp parameters” on page 28 ). Then, use the procedure “u...

  • Page 60

    Maintenance preliminary 52 megabit modem 500l installation manual pr el im in a ry 1 click system on the main menu to access the system menu. 2 click upgrade software on the system menu then click proceed. The modem software upgrade for binary files (.Bin) automatically begins. 3 click download web ...

  • Page 61: Roubleshooting

    Preliminary chapter 8: maintenance and troubleshooting megabit modem 500l installation manual 53 pr el im in a ry t roubleshooting if this occurs: try this: pc or hub not communicating with the modem • check the link led. If it is off, check the cabling to the 10/100base-t port and to the hub or the...

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    Troubleshooting preliminary 54 megabit modem 500l installation manual pr el im in a ry.

  • Page 63: Echnical

    Megabit modem 500l installation manual 55 pr el im in a ry 9 t echnical r eference this chapter provides technical information about how your modem transmits data between users on your lan and a service provider over the wan. T ransmission on the w ide a rea n etwork the technology is atm over dmt a...

  • Page 64: Ppp

    Ppp preliminary 56 megabit modem 500l installation manual pr el im in a ry atm asynchronous transfer mode (atm) is a technology that can simultaneously transmit voice, data, and video over adsl. Atm uses fixed-size cells that transmit over a preestablished connection called a permanent virtual circu...

  • Page 65

    Preliminary chapter 9: technical reference megabit modem 500l installation manual 57 pr el im in a ry pap/chap authentication security password authentication protocol (pap) and challenge-handshake authentication protocol (chap) are two ways to authenticate ppp sessions. Pap and chap are both offere...

  • Page 66: Anagement

    Management protocols preliminary 58 megabit modem 500l installation manual pr el im in a ry m anagement p rotocols snmp is used to configure system parameters, to monitor statistics, and to perform advanced management tasks. Snmp this management protocol specifies how to send information between a n...

  • Page 67: Dns R

    Preliminary chapter 9: technical reference megabit modem 500l installation manual 59 pr el im in a ry mib and trap support each managed device has configuration, status, and statistical information that defines its functionality and operational capabilities. These elements make up the mib for the de...

  • Page 68

    Tftp server preliminary 60 megabit modem 500l installation manual pr el im in a ry.

  • Page 69: Pecifications

    Megabit modem 500l installation manual 61 pr el im in a ry a s pecifications and d ata wan i nterface s pecifications adsl (asymmetric digital subscriber line) maximum transmission rate: downstream upstream 1.5 mbps 512 kbps minimum transmission rate to sync 64 kbps rate-adaptive data rate resolutio...

  • Page 70: Ppp

    Ppp over atm preliminary 62 megabit modem 500l installation manual pr el im in a ry ppp over atm you can configure each of the three sessions with the following parameters: lan i nterface p hysical s pecifications p ower s upply link control protocol (lcp) provides a phase of the ppp negotiation by ...

  • Page 71: Nvironmental

    Preliminary appendix a: specifications and data megabit modem 500l installation manual 63 pr el im in a ry e nvironmental c ompliance operational temperature 32 to 122 °f (0 to 50°c) relative humidity up to 95% non-condensing altitude between -200 and 13,000 feet (-61 to 3.962 meters) emissions and ...

  • Page 72: Rfc

    Rfcs preliminary 64 megabit modem 500l installation manual pr el im in a ry rfc s mib s • rfc 2364 ppp encapsulation over atm • rfc 1661 for ppp lcp • rfc 1994 for pap/chap authentication • rfc 1631 ip network address translator (for napt) • rfc 1350 for tftp client • tr-006 adsl forum adsl line mib...

  • Page 73: Ate

    Preliminary appendix a: specifications and data megabit modem 500l installation manual 65 pr el im in a ry r ate vs . R each payload rate vs reach on 24 awg (0.4 mm) with 4db margin in low noise environment 0.010 0.100 1.000 10.000 0. 0 1. 0 2. 0 3. 0 4. 0 5. 0 6. 0 7. 0 8. 0 9. 0 10. 0 11 .0 12. 0 ...

  • Page 74: Ardware

    Hardware preliminary 66 megabit modem 500l installation manual pr el im in a ry h ardware the following provides additional information about megabit modem 500l such as the installation kit and modem connectors pinouts. Installation kit the following items are included in the installation kit and ar...

  • Page 75

    Preliminary appendix a: specifications and data megabit modem 500l installation manual 67 pr el im in a ry connector pinouts you can make your own cables for the adsl rj-11 connector and the 10/100base-t ethernet connector on the rear of the modem. The following sections provide the pinout informati...

  • Page 76

    Hardware preliminary 68 megabit modem 500l installation manual pr el im in a ry.

  • Page 77: Echnical

    Megabit modem 500l installation manual 69 pr el im in a ry b t echnical a ssistance and w arranty this chapter describes how to contact pairgain for technical support and warranty service. T echnical s upport pairgain technical assistance is available 24 hours a day, 7 days a week by contacting pair...

  • Page 78

    Limited warranty preliminary 70 megabit modem 500l installation manual pr el im in a ry l imited w arranty pairgain technologies, inc. ("pairgain") warrants that, for a period of 12 months from the date of shipment, the hardware portion of its products will be free of material defects and faulty wor...

  • Page 79: Dvance

    Preliminary appendix b: technical assistance and warranty megabit modem 500l installation manual 71 pr el im in a ry a dvance r eplacement any product determined by pairgain not to comply with the applicable warranty within 30 calendar days from the date of shipment to the buyer, or as otherwise aut...

  • Page 80: Eturning

    Returning a product preliminary 72 megabit modem 500l installation manual pr el im in a ry r eturning a p roduct to return equipment to pairgain: 1 locate the number of the purchase order under which the equipment was purchased. You will need to provide this number to pairgain customer service to ob...

  • Page 81: Onfiguration

    Megabit modem 500l installation manual 73 pr el im in a ry c c onfiguration w orksheets this chapter provides worksheets where you can record your system settings and system sessions configuration information prior to executing the procedures in chapter 4 through chapter 7 . The information that you...

  • Page 82

    Configuration information preliminary 74 megabit modem 500l installation manual pr el im in a ry wan configuration worksheet login name / login password worksheet fixed ip addresses worksheet from service provider configuration information atm configuration (vpi/vci for each session) vpi 1 _________...

  • Page 83: Lossary

    Megabit modem 500l installation manual 75 pr el im in a ry d g lossary 10/100base-t the institute of electrical and electronic engineers (ieee) 802.3 specification for ethernet over thin coaxial cable. Aal5 atm adaptation layer 5, tbs adsl asymmetric digital subscriber line is a technology in which ...

  • Page 84

    Preliminary 76 megabit modem 500l installation manual pr el im in a ry chap see pap/chap. Community string a text string required for an snmp trap to be received by a trap receiver(s). Also, a text string that identifies an snmp community and is associated with specific access rights (read-only or r...

  • Page 85

    Preliminary appendix d: glossary megabit modem 500l installation manual 77 pr el im in a ry margin the noise margin in decibels that the modem must achieve with a ber of 10 -7 or better to successfully complete initialization. Mib management information base is a set of variables that define the con...

  • Page 86

    Preliminary 78 megabit modem 500l installation manual pr el im in a ry rfc request for comment is a series of notes that contain surveys, measurements, ideas, techniques, and observations, as well as proposed and accepted tcp/ip protocol standards. Rfcs are available on the internet. Rip routing inf...

  • Page 87

    Preliminary appendix d: glossary megabit modem 500l installation manual 79 pr el im in a ry ubr unspecified bit rate is an atm traffic type used for lan traffic. When network congestion occurs, the data is stored in a buffer until it can be sent. Udp user datagram protocol is a transport protocol us...

  • Page 88

    Preliminary 80 megabit modem 500l installation manual pr el im in a ry.

  • Page 89: Ndex

    Megabit modem 500l installation manual 81 pr el im in a ry e i ndex numerics 10/100base-t connector pinouts 67 description 75 700f web pages accessing 20 configuring 19 a accessing 700f web pages 20 activating sessions active sessions at power up 43 ppp over atm 43 adaptation layer 61 addresses vci ...

  • Page 90

    Preliminary 82 megabit modem 500l installation manual pr el im in a ry configuration introduction 1 modem 17 saving 21 , 42 service provider 9 web browser 1 , 17 configuration worksheets 73 configuring 700 web pages 19 lan 39 pc 18 ppp over atm sessions 35 sessions 33 system settings 27 wan 36 web b...

  • Page 91

    Preliminary eindex megabit modem 500l installation manual 83 pr el im in a ry downstream description 76 transmission rate 1 , 55 dynamic host configuration protocol see dhcp e encapsulation methods, ppp 2 , 56 f factory defaults values 23 features applications 3 downstream transmission rate 2 modem ...

  • Page 92

    Preliminary 84 megabit modem 500l installation manual pr el im in a ry modem adaption rate 53 applications 3 attaching feet 12 configuration process 17 description 1 features 2 flat-surface mounting 7 installation 11 obtaining ip address automatically 18 overview 1 resetting 25 resetting to factory ...

  • Page 93

    Preliminary eindex megabit modem 500l installation manual 85 pr el im in a ry ppp over atm activating sessions 43 configuring lan 39 wan 36 de-activating sessions 44 sessions 56 , 57 configuring 35 pppoatm deleting session 37 product overview 1 protocols 2 napt 37 , 57 ppp 35 snmp 58 r rate vs.Reach...

  • Page 94

    Preliminary 86 megabit modem 500l installation manual pr el im in a ry static nat entry add 42 delete 42 statistics 45 statistics menu lan statistics 48 wan statistics 50 storage 5 subnet mask description 78 support , mib and trap 59 system configuring settings 27 requirements 6 troubleshooting 53 s...

  • Page 95

    Preliminary eindex megabit modem 500l installation manual 87 pr el im in a ry vpi addresses 56 configuration worksheet 74 w wall mounting 8 wan configuring ppp over atm 36 interface specifications 61 viewing statistics 50 warranty 69 web browser configuration 19 worksheets 73 login 74 vci 74 vpi 74 ...

  • Page 96

    Preliminary 88 megabit modem 500l installation manual pr el im in a ry.

  • Page 97

    Pr el im in a ry.

  • Page 98

    Pr el im in a ry iso 9001 dnv certification, inc. Certificated firm corporate office for technical assistance: 14402 franklin avenue tustin, ca 92780 tel: (714) 832-9922 fax: (714) 832-9924 (800) 638-0031 425-020-150-01p.