Riso 5000 Troubleshooting Manual - page 21

Other manuals for 5000: Administrator's Manual
Manual is about: ComColor GD Series

Summary of 5000

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    Troubleshooting guide this guide describes the action to take when a paper jam or other problem occurs. Series 061-360tg-en0

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    Comcolor gd series troubleshooting guide after reading this guide, keep it handy for future reference. The "safety precautions" are provided in the supplemental safety information. Be sure to read through them prior to use. Caution this device is compliant with the substance emission inspections of ...

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    1 comcolor gd series troubleshooting guide about this guide preface thank you for using a comcolor gd series product. This guide describes the possible causes and solutions for problems that can occur when using this machine. Keep this guide handy, such as near the machine, for easy reference. The f...

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    2 comcolor gd series troubleshooting guide ■ symbols used in this guide indicates cautions that should be noted for safe use of this machine. Indicates important items that should be noted or are prohibited. Indicates useful or additional information. ■ names of keys and buttons the names of hard ke...

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    3 comcolor gd series troubleshooting guide contents about this guide ............................................................................................................... 1 symbols, notations, and screenshots used in this guide ......................................................... 2 to...

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    4 comcolor gd series troubleshooting guide replacing the staple cartridge ur1 (multifunction finisher) .........................................................3-1 replacing the staple cartridge ur2/ur3 ......................................................................................3-2 replaci...

  • Page 7: Touch Panel Display

    5 comcolor gd series troubleshooting guide the touch panel allows you to perform operations and check the current status of the machine. Use the information described in this section to help with troubleshooting. [home1] screen on the [home1] screen, press a mode button to access the settings and fu...

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    6 comcolor gd series troubleshooting guide status area the information described below is displayed in the status bar on the touch panel. You can touch [system info] on the [home1] screen to check information about the consumables, machine, user, and license. The [consumables] screen displays the st...

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    7 comcolor gd series troubleshooting guide job list icons the job list on the [finished] screen displays the following icons according to the job type along with the document name/ job name. Icon job type copy job print job scan (mail) job scan (pc) job scan (console) job storage (save/load) job usb...

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    8 comcolor gd series troubleshooting guide.

  • Page 11: Chapter 1  Messages

    1-1 1 comcolor gd series troubleshooting guide chapter 1 messages this chapter describes the reasons why the error lamp flashes on the operation panel and messages appear on the touch panel, and what actions to take. When the message is displayed, resolve the problem following the instructions in th...

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    1-2 comcolor gd series troubleshooting guide examples of the messages the following are examples of messages. Follow the instructions in the displayed messages to resolve the problems. Service call these error messages are displayed when inspection or repair is required by a service representative. ...

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    1-3 1 comcolor gd series troubleshooting guide paper jam these error messages are displayed when there is a paper jam. A problem has occurred on feed tray 1 (feed tray 2, feed tray 3). To solve the problem, remove the jammed paper, and press the reset key. Printing using another tray is possible. A ...

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    1-4 comcolor gd series troubleshooting guide consumable error these error messages are displayed when it is time to replace consumables or parts that require periodic replacement. Installation error these error messages are displayed when a cover or tray is not completely closed or an ink cartridge ...

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    1-5 1 comcolor gd series troubleshooting guide check the stripper unit. The stripper unit is not installed properly. Reinstall the stripper unit. Installing the stripper unit message action to take stripper unit 1 lower the stripper lock knob ( a ) to unlock the stripper unit. 2 press the stripper r...

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    1-6 comcolor gd series troubleshooting guide warning these warning messages are displayed when there is no more paper, the output tray is full, a peripheral device is not connected, or there is another problem. The stacking tray of high capacity stacker is not set. Set the stacking tray. The stackin...

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    1-7 1 comcolor gd series troubleshooting guide an error has occurred on the scanner. An error has occurred on the scanner. Touch [confirm]. If this message is displayed while scanning an original, scan the original again. If the error message does not disappear after touching [confirm], press the [p...

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    1-8 comcolor gd series troubleshooting guide this paper size cannot be output with the current staple/punch setting. Check the orientation or settings of the set paper. Touch [close], change the settings, and send the data again. For more information on the paper sizes and orientations that can be u...

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    1-9 1 comcolor gd series troubleshooting guide the staple unit (punch unit, top tray unit, stacking tray unit, booklet tray unit, tri-fold output tray unit) of the finisher is not connected. Check. (the job was deleted.) each unit (staple unit, punch unit, top tray unit, stacking tray unit, booklet ...

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    1-10 comcolor gd series troubleshooting guide paper is left in the high capacity stacker. Print cannot be run. Remove paper from the stacking tray. There is paper on the stacking tray of the high capacity stacker. When there is paper on the stacking tray, the paper guides cannot move to the appropri...

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    1-11 1 comcolor gd series troubleshooting guide information these messages are displayed when machine maintenance is required. Message action to take the drain tank must be replaced soon. Contact your dealer, and have a new drain tank ready. The drain tank needs to be replaced. Contact your dealer o...

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    1-12 comcolor gd series troubleshooting guide.

  • Page 23: Chapter 2  Troubleshooting

    2-1 2 comcolor gd series troubleshooting guide chapter 2 troubleshooting this chapter describes what actions to take when problems occur. Use the information in this chapter to help with troubleshooting. Problem see paper jams p. 2-4 general troubleshooting for this machine the machine does not oper...

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    2-2 comcolor gd series troubleshooting guide the colors of a barcode background or nearby images cannot be printed out. P. 2-15 the layout order is not correct. P. 2-15 troubleshooting for copying part of the original is missing in the copied data. P. 2-16 duplex copying was performed, but the back ...

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    2-3 2 comcolor gd series troubleshooting guide other problems the front cover does not open. P. 2-27 the correct user name is not displayed when touching the index button on the [login] screen. P. 2-27 a job with a pin code cannot be deleted. P. 2-27 the printer does not wake up automatically. P. 2-...

  • Page 26: Caution

    2-4 comcolor gd series troubleshooting guide paper jams if a paper jam occurs in the machine or optional equipment, printing stops, the error lamp on the operation panel flashes in red, and the paper jam location is displayed on the touch panel. Follow the procedure displayed on the touch panel to r...

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    2-5 2 comcolor gd series troubleshooting guide precautions when removing jammed paper • slowly and carefully remove the jammed paper. Be careful not to leave pieces of paper in the machine. • if a paper jam occurs when printing multiple sheets of paper, the sheet of paper that caused the paper jam a...

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    2-6 comcolor gd series troubleshooting guide frequent paper jams if paper jams occur frequently, check the points listed below again. • the paper on the standard tray or in the feed tray is within the maximum load capacity. • the standard tray paper guides are positioned correctly and the paper is l...

  • Page 29: Paper Feed Path

    2-7 comcolor gd series troubleshooting guide this section describes the path that paper travels through the machine during printing. See this information when removing jammed paper from the machine. During printing, paper travels through the machine as shown in the illustration below. Solid line: pa...

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    2-8 comcolor gd series troubleshooting guide ■ when connected to the multifunction finisher ● when stapling ● when punching ● when stapling and punching ● when booklet binding/bi-folding ■ when the folder unit is added ● when tri-folding ● when z-folding staple punch staple punch booklet/bi-fold tri...

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    2-9 2 comcolor gd series troubleshooting guide general troubleshooting for this machine this section describes how to troubleshoot general problems that may occur in the different modes. The machine does not operate at all. / nothing is displayed on the touch panel when the power is turned on. • mak...

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    2-10 comcolor gd series troubleshooting guide when copying or scanning, the original loaded in the adf (automatic document feeder) is not fed properly. The original may be too small. The minimum size original that can be loaded in the adf is 100 mm × 148 mm (3 15/16" × 5 27/32"). If the original is ...

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    2-11 2 comcolor gd series troubleshooting guide the back of the original is visible. If you are copying or scanning an original on thin paper, the image on the back side of the original or on the next page may be captured in the image data. • adjust [scanning level] to a lighter setting. • place a b...

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    2-12 comcolor gd series troubleshooting guide the angle of the stripper plate may not be properly adjusted. Turn the stripper plate angle adjustment dial to adjust the angle of the stripper plate to suit the conditions. When no paper is fed: turn the dial to the left. When multiple sheets of paper a...

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    2-13 2 comcolor gd series troubleshooting guide troubleshooting for the printer driver and printing this section describes how to troubleshoot problems related to the printer driver and printing. Cannot print from a computer. The [online/offline] setting may have been set to [off]. Check the [online...

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    2-14 comcolor gd series troubleshooting guide cannot specify pages to print. The [collate] check box may have been selected in the [print] dialog box of the application. Remove the check mark from [collate], and set [sort] to [uncollated] in the [basic] tab on the printer driver screen. Only one cop...

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    2-15 2 comcolor gd series troubleshooting guide printed images are light or faded. The draft function may have been set. If the draft function is set on the printer driver screen, the print density decreases because less ink is used. To increase the printing density, go to the [image] tab and set [i...

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    2-16 comcolor gd series troubleshooting guide troubleshooting for copying this section describes how to troubleshoot problems related to copying. Part of the original is missing in the copied data. The [reproduction size] setting may not have been set properly. Set the copy reproduction size to suit...

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    2-17 2 comcolor gd series troubleshooting guide troubleshooting for scanning this section describes how to troubleshoot problems related to scanning. There is no scanned data on the scan screen of the riso console. You may not have selected [console] after touching [scan] on the [home1] screen. The ...

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    2-18 comcolor gd series troubleshooting guide troubleshooting for storage and usb this section describes how to troubleshoot problems related to saving and loading files to and from storage and usb. For more information on problems that cannot be resolved using the information here, see "troubleshoo...

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    2-19 2 comcolor gd series troubleshooting guide duplex printing cannot be performed using the paper loaded in the standard tray. The paper type for the standard tray may have been set to [envelope]. When the [thickness] setting in [paper type] is set to [envelope], duplex printing cannot be performe...

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    2-20 comcolor gd series troubleshooting guide troubleshooting for the multifunction finisher and face down finisher this section describes how to troubleshoot problems related to the optional multifunction finisher and face down finisher. The multifunction finisher or face down finisher does not ope...

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    2-21 2 comcolor gd series troubleshooting guide stapler jams (multifunction finisher) if a staple becomes jammed inside the machine, follow the procedure below to remove the staple. ● case of the staple cartridge ur1 1 open the cover. 2 hold the handle of the staple cartridge, and remove it by pulli...

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    2-22 comcolor gd series troubleshooting guide ● case of the staple cartridge ur2/ur3 1 open the cover. 2 pull out the unit by pulling forward while pushing the r2/r3 lever to the right. 3 hold the latches on the left and right sides of the cartridge and pull up towards the left. 4 remove the jammed ...

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    2-23 2 comcolor gd series troubleshooting guide stapler jams (face down finisher) if a staple becomes jammed inside the machine, follow the procedure below to remove the staple. 1 open the staple cover. 2 hold the handle of the staple cartridge, and pull it toward you. 3 open the staple cartridge co...

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    2-24 comcolor gd series troubleshooting guide troubleshooting for the feed tray this section describes precautions for using the feed tray. Paper is jammed in the feed tray. / the tray cannot be pulled out smoothly. You may need to pull out the feed tray to remove paper jammed at the far end of the ...

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    2-25 2 comcolor gd series troubleshooting guide troubleshooting for the high capacity feeder this section describes how to troubleshoot problems related to the optional high capacity feeder. Although the paper in the high capacity feeder has run out, the standard tray does not descend to its lowermo...

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    2-26 comcolor gd series troubleshooting guide troubleshooting for the ic card reader this section describes how to troubleshoot problems related to the ic card reader. Unable to log in using the ic card. Another card, such as one that is in the same carrying case, may be interfering with the ic card...

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    2-27 2 comcolor gd series troubleshooting guide other problems the front cover does not open. The front cover can only be opened when an error such as ink cartridge replacement or paper jam needs to be resolved. To open the front cover when an error has not occurred, press [front cover release]. The...

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    2-28 comcolor gd series troubleshooting guide the [ink information input] screen is displayed. Follow the on-screen instructions to enter the set values. To ensure optimal printing quality, the machine obtains information from ink cartridges. If the information cannot be obtained properly, enter the...

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    2-29 2 comcolor gd series troubleshooting guide troubleshooting for the optional ps kit this section describes how to troubleshoot problems related to the postscript 3 printer driver and printing. Files saved on a usb flash drive are not displayed on the printer. The pdf files may have been saved to...

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    2-30 comcolor gd series troubleshooting guide.

  • Page 53: Chapter 3  Maintenance

    3-1 3 comcolor gd series troubleshooting guide chapter 3 maintenance replacing the staple cartridge when there are no more staples, printing stops and a message is displayed on the touch panel. Follow the procedure below to replace the staple cartridge. Replacing the staple cartridge ur1 (multifunct...

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    3-2 comcolor gd series troubleshooting guide 6 pull out the tape from the staple case. 7 close the staple cartridge cover. 8 return the staple cartridge to its original position. 9 close the cover. Replacing the staple cartridge ur2/ur3 1 open the cover. 2 pull out the unit by pulling forward while ...

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    3-3 3 comcolor gd series troubleshooting guide 4 hold the latches on the left and right sides of the new cartridge and attach the cartridge to the unit. Firmly press down on the center (round indentation) of the cartridge. 5 return the unit to its original position. 6 close the cover. Replacing the ...

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    3-4 comcolor gd series troubleshooting guide 4 insert the front part of the new staple case into the cartridge, and then insert the back part. 5 return the staple cartridge to its original position. 6 close the staple cover..

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    3-5 3 comcolor gd series troubleshooting guide cleaning the punching box when the punching box becomes full of punching trash, printing stops and a message appears on the touch panel. Use the following procedure to remove the punching box and dispose of the punching trash. • when removing the punchi...

  • Page 58: Simple Questions

    Comcolor gd series troubleshooting guide a message indicating that one ink cartridge must be replaced is displayed. Can i continue printing? No, you cannot. Printing resumes after the empty ink cartridge has been replaced. The job data will not be lost when printing is stopped because of an empty in...

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    Comcolor gd series troubleshooting guide i have to wait before using the machine, because it is always in sleep state when i try to use it. The [auto sleep] setting has been configured for [power saving setting] in the administrator menu. The machine automatically enters sleep state after a fixed pe...

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    Comcolor gd series troubleshooting guide.

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    Please contact the following for supplies and service: © copyright 2016 riso kagaku corporation 2016/10