Riso 5000 Troubleshooting Manual - page 35
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ComColor GD Series Troubleshooting Guide
Troubleshooting for the Printer Driver and Printing
This section describes how to troubleshoot problems related to the printer driver and printing.
Cannot print from a computer.
The [Online/Offline] setting may have been set
to [OFF].
Check the [Online/Offline] setting on the [Print] screen.
If [OFF] is displayed, switch it to [ON].
The job may be a waiting job.
Jobs with a PIN code are handled as waiting jobs. The
administrator may have configured the machine to
handle all jobs as waiting jobs.
Check whether the job is displayed in [Waiting Job
List] on the [Print] screen.
The machine may be busy printing another job.
• Idle jobs are printed in order from the top of the list
on the [Active/Idle] screen.
• When the interrupt copy function is performed, the
copy job has priority over the jobs sent from the
printer driver.
Is the ink cartridge replacement message being
displayed?
You cannot print if the message shows that even one
color needs to be replaced. Replace the ink cartridge
of the color shown.
Cannot print properly on irregular
sized paper.
The irregular sized paper may not have been
registered.
The paper size must be registered in advance in
[Custom Paper Entry] on both the printer driver and the
machine.
The paper size must be registered in advance in the
administrator menu on the machine by the
administrator. Contact your administrator.
[Manual] may not have been selected for [Paper
Size] in [Paper Selection] - [Paper Tray Setting].
To use irregular sized paper without registering it as a
paper size, enter the size of the paper in [Manual].
When printing a document with
multiple pages, some pages are
printed with an incorrect paper size.
The original data may include pages with
different paper sizes.
Select the [Mixed Size Original] check box in the
[Basic] tab on the printer driver screen. The paper tray
is automatically selected according to the original size,
and the document is printed.
It takes a long time to print. / When
printing multiple copies, the printer
makes a beep sound after each copy
is printed.
The [Collate] check box may have been selected
in the [Print] dialog box of the application.
Remove the check mark from [Collate] before printing.
The PIN code for a job is lost.
If you lose the PIN code, printing cannot be
performed.
Add a new PIN code and send the data again. Contact
your administrator to delete the job remaining in
[Waiting Job List] on the [Print] screen.
[Full Color] and [Auto] are not
displayed in the [Color Mode] menu
on the printer driver screen.
The color printing function may be restricted.
Contact your administrator.
[Print] screen
set [Online/Offline] to [ON]
Printer driver properties screen
[Environment] tab
[Custom Paper Entry]
[Print] screen
select job
[Change Setting] in the
sub menu
[Paper Selection]
[Paper Tray
Setting]
[Paper Size]
[Manual]
• When [ON] is not selected, the width and
length of the paper size configured with
[Paper Size] of the printer driver will be
applied. When you use the irregular sized
paper, registering the paper size beforehand
will improve the print speed and paper
alignment.