Summary of EMERALD ICE

  • Page 1

    Emerald ice digital key telephone system tm installation & maintenance manual.

  • Page 2: Record of Revisions

    Record of revisions revision date of issue supercedes major changes - brief description revision a february 6, 2004 initial release changed automated attendant procedures. Miscellaneous other revisions. Revision b march 3, 2004 revision a revised system and extension speed dial information. Revision...

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    Federal communications commission rules part 68 compliance statement this equipment complies with part 68 of the fcc rules. On the left side of the interior card frame (coral i‐s, coral i, and coral ii systems); or inside the rear doors on the left side of the cabinet frame (coral iii cabinets) of t...

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    Federal communications commission radio frequency interference statement the coral system generates, uses, and can radiate radio energy; and, if not installed in strict accordance with this installation manual, may cause harmful interference to radio communications. This equipment has been tested an...

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    Emerald ice installation, programming & maintenance manual i tc alphabetical matrix of programming features section page 12/24-hour mode selection 12-1 account code – voluntary / forced / verified 9-1 alarm clock – extension 7-1 alarm clock – system (system reminder) 7-4 alphanumeric display (super ...

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    Ii emerald ice installation, programming & maintenance manual tc busy lamp field – dss 13-14 busy ring (allow/deny) 13-15 call back – cancel all 13-16 call back (co line) 13-17 call back (extension) 13-19 call duration timer 13-21 call forward – co line predefined (no answer condition) 6-1 call forw...

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    Emerald ice installation, programming & maintenance manual iii tc co line loop supervision (talk/hold abandon) 6-10 co line loop supervision (talk/hold abandon) 7-30 co line name / label programming 8-11 co line programming copy 12-9 co line queuing / callback 13-29 co line receive assignment 5-11 c...

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    Iv emerald ice installation, programming & maintenance manual tc end-to-end signaling/voicemail dialing ratio 7-45 exclusive hold 7-58 extension feature status 13-38 extension paging groups 5-13 extension password 8-16 extension password 13-40 extension pick up groups 5-15 extension programming copy...

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    Emerald ice installation, programming & maintenance manual v tc headset jack 13-48 headset mode 13-49 hidden codes 13-51 hold – hold reminder, common (system), i-hold indication 7-54 hold abandon 7-60 holding call answer 13-53 hot key enable/disable 13-54 hot line 13-55 hotel mode – alarm clock exte...

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    Vi emerald ice installation, programming & maintenance manual tc night mode/activate 13-65 note pad 13-63 numbering plan 12-21 on-hook dialing 13-68 paging 5-25 pause / pause insertion 7-64 pbx compatibility 11-8 phantom lines / virtual numbers 13-70 phone lock/unlock 13-72 privacy release 6-28 priv...

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    Emerald ice installation, programming & maintenance manual vii tc single line telephone / analog device support 13-82 single line telephone-flash 7-67 speakerphone 13-84 speed dialing – extension/system 8-33 station message detail recording (smdr) 5-32 system time and date 12-3 tenant groups 5-36 to...

  • Page 13: Contents

    Viii emerald ice installation, programming & maintenance manual tc contents 1 introduction .................................................................................................................. 1‐1 2 system design .............................................................................

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    Emerald ice installation, programming & maintenance manual ix tc 5 phone extension programming (01) ...........................................................................5‐1 5.1 auto‐record . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ....

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    X emerald ice installation, programming & maintenance manual tc 7 phone call handling programming (03)................................................................... 7‐1 7.1 alarm clock – extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ...

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    Emerald ice installation, programming & maintenance manual xi tc 9 phone restriction programming (05).........................................................................9‐1 9.1 account code – voluntary / forced / verified. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9‐1 ...

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    Xii emerald ice installation, programming & maintenance manual tc 13 user programming ................................................................................................... 13‐1 13.1 alphanumeric display (super twist) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ....

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    Emerald ice installation, programming & maintenance manual xiii tc 13.49 on‐hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13‐68 13.50 voice page (allow/deny) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ....

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    Xiv emerald ice installation, programming & maintenance manual tc.

  • Page 20: Introduction

    Emerald ice installation, programming & maintenance manual 1-1 in tr oduc tion 1 1 introduction the tadiran emerald integrated communication exchange, (ice) is a versatile, digital hybrid key telephone system that includes many advanced features. It is designed to meet the telecommunications needs o...

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    1-2 emerald ice installation, programming & maintenance manual in tr oduc tion 1 an illustration of the ice cabinet and 2 key telephone sets are shown below in figure 1. Figure 1-1 ice digital hybrid key telephone system the emerald ice incorporates state‐of‐the‐art digital technology for voice swit...

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    Emerald ice installation, programming & maintenance manual 1-3 in tr oduc tion 1 the emerald ice is shipped as follows: • 1‐ksu with the following: ‐ten (10) digital extension ports. ‐two (2) analog device ports. ‐six (6) cid‐ready co line ports. ‐two music source enters (can be assigned as desired ...

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    1-4 emerald ice installation, programming & maintenance manual in tr oduc tion 1 about this manual the emerald ice installation, programming & maintenance manual is divided into the following sections: • section 1 ‐ introduction ‐ this section provides a general description of the emerald ice system...

  • Page 24

    Emerald ice installation, programming & maintenance manual 1-5 in tr oduc tion 1 • section 13 ‐ user programming ‐ this section provides deluxe telephone programming instructions for user features such as auto‐hold, automatic co line/intercom selection, feature/dss button programming, and others. De...

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    1-6 emerald ice installation, programming & maintenance manual in tr oduc tion 1 related documents the following documents should be used in conjunction with this manual: • emerald ice deluxe model telephone user guide • emerald ice standard model telephone user guide • emerald ice flash voicemail i...

  • Page 26: System Design

    Emerald ice installation & hardware reference manual 2-1 system design 2 2 system design the emerald ice key service unit (ksu) is designed as a modularized, flat‐pack. Two ksu’s (ksu1 and ksu2) may be equipped to attain the total system capacity of 24 co lines, 58 extensions (46 digital and 18 anal...

  • Page 27: Power Supply

    2-2 emerald ice installation & hardware reference manual system design 2 the power supply circuitry of the emerald ice incorporates a linear design ac transformer with a choice of enter voltage taps. The transformer primary windings are shipped wired for 117vac applications. A factory provided switc...

  • Page 28

    Emerald ice installation & hardware reference manual 2-3 system design 2 an optional battery charger card is available for connection with the power supply. This card is mounted on the power supply voltage regulator using 3 supplied standoffs. It provides a third‐party 24 volt, lead‐acid battery wit...

  • Page 29: Ccb (Common Control Board)

    2-4 emerald ice installation & hardware reference manual system design 2 the ccb module is equipped standard in ksu1. This board contains all circuitry required to control the fully equipped emerald ice. All digital voice switching and call processing data switching is accomplished via the ccb. The ...

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    Emerald ice installation & hardware reference manual 2-5 system design 2 the ccb also provides the following standard connectors: • music channel 1 ‐ on hold/background music interface • music channel 2 ‐ on hold/background music interface • control contact (loud bell or external page relay) • exter...

  • Page 31: 610+2 (Ksu1 Component)

    2-6 emerald ice installation & hardware reference manual system design 2 the 610+2 is the large circuit board that is packaged inside of ksu1. It 610+2 provides interface for up to 6 loop‐start co lines, 10 digital extension ports and 2 analog ports. Additionally the 610+2 regulates the 24 volt dc p...

  • Page 32

    Emerald ice installation & hardware reference manual 2-7 system design 2 functions/operations and two channels are used for the digital voice channel requirements. Each digital station interface is protected against circuit wiring shorts by an over‐current protection polyswitch. The digital station ...

  • Page 33: Base Board

    2-8 emerald ice installation & hardware reference manual system design 2 the base board is unique to ksu2. It provides connecitivity with peripheral boards. Additionally the base board regulates the 24 volt dc power from the source to produce all required logic voltages and operations voltages. The ...

  • Page 34

    Emerald ice installation & hardware reference manual 2-9 system design 2 the 4slt board provides four separate analog device ports. This allows the emerald ice to support auxiliary office equipment found on the business premises such as fax machines, pc/mac modems and analog telephones (single line ...

  • Page 35

    2-10 emerald ice installation & hardware reference manual system design 2 the 12ekt module expands the emerald ice system capacity of digital ports deluxe & standard telephones and dss consoles. Each digital port is comprised of a proprietary octal asic (application specific integrated circuit) tran...

  • Page 36

    Emerald ice installation & hardware reference manual 2-11 system design 2 the 6co board is installed in the dedicated position of the 610+2 board/base board. The 6co interfaces 6 loopstart co (central office [telephone company]) lines. One 6co board is installed in ksu1. An additional 6co board can ...

  • Page 37: Modem Module

    2-12 emerald ice installation & hardware reference manual system design 2 the modem module is a self‐contained integrated modem unit that is installed at j5 and j6 in the lower left corner of the ccb. The integrated modem module allows the servicing telephone company to access the telephone system p...

  • Page 38: Caller Id Module

    Emerald ice installation & hardware reference manual 2-13 system design 2 the optional caller id card provides a display of caller information such as calling station number or line number and call duration. The caller id card is installed on the 610+2 board and any additional 6co boards installed o...

  • Page 39

    2-14 emerald ice installation & hardware reference manual system design 2 the optionally available automated attendant module is a self contained integrated module that adds automatic answering of selected co lines and a single‐level menu for greeting callers and routing them to emerald ice system d...

  • Page 40: Battery Charger

    Emerald ice installation & hardware reference manual 2-15 system design 2 the battery charger is an optional board in the emerald ice system. It is connected to the ac power supply board via a 3‐pin connector and mounted on the power supply board with 3 standoffs. The battery charger can charge a 24...

  • Page 41: Deluxe Model Telephone

    2-16 emerald ice installation & hardware reference manual system design 2 the emerald ice has one model digital telephone. The deluxe telephone is equipped with a half‐duplex speakerphone for hands‐free conversations and has a two‐row by sixteen column (32‐character), dot‐matrix, super twist, liquid...

  • Page 42

    Emerald ice installation & hardware reference manual 2-17 system design 2 each speakerphone is also equipped with a status lamp to aid in user operations. The lamp is dual color and indicates various modes of operation. (messages / voice messages waiting, incoming calls ‐ distinctive for co and inte...

  • Page 43: Standard Model Telephone

    2-18 emerald ice installation & hardware reference manual system design 2 the emerald ice standard model telephone features 14 programmable feature/dss buttons (dual color led), headset jack, 8 fixed feature keys (mute, speaker, hold, transfer, conference, feature, volume up, volume down), and one s...

  • Page 44

    Emerald ice installation & hardware reference manual 2-19 system design 2 the dss console is a digitally interfaced component of the emerald ice. It connects to the system via any available digital port (610+2 board/e or 12ekt digital port). The dss is equipped with 40 programmable buttons. 12 of th...

  • Page 45: Expansion Boards

    2-20 emerald ice installation & hardware reference manual system design 2 integrated voicemail ‐ 2 voicemail cards are optionally available: the emerald ice flash voicemail card provides a feature‐rich, 8‐port voice processing system featuring 3 hours of message storage that is expandable to 9 hours...

  • Page 46: System Limits/capacities

    Emerald ice installation & hardware reference manual 2-21 system design 2 time slots: pcm ‐ 32 time slots x 4 highways (128 voice channels) tdm 64 time slots (data processing) customer database memory protection 300 hours via on‐board lithium battery (no charging required) ports: co/pbx/centrex line...

  • Page 47

    2-22 emerald ice installation & hardware reference manual system design 2 disconnect digit(s): 8 digits max. Subscriber calling via intercom: 4 digits max. Transfers to vm : 4 digits max. Busy forward: 4 digits max. No answer forward: 4 digits max. Direct call forward: 4 digits max. Co line recall: ...

  • Page 48

    Emerald ice installation & hardware reference manual 2-23 system design 2 message waiting: 40 simultaneous maximum per system (does not affect vm message indications) name in display: 1 per station, 7 characters max. Class of service (cos): 8 (0‐7) per day, 8 (0‐7) per night toll restriction to/from...

  • Page 49

    2-24 emerald ice installation & hardware reference manual system design 2 electrical specifications ac power source: dedicated 117/230vac + 15%, 47‐63hz single phase power consumption: 1.5a maximum @ 120vac (180 watts) power supply fuse: ac enter: 2a 250v dc output: 1a 125v idle channel noise: ‐74 d...

  • Page 50

    Emerald ice installation & hardware reference manual 2-25 system design 2 wiring data deluxe/standard model telephones (distance measures in linear feet of cable from ksu to phone): 26 awg ‐ 255m (850 ft.) 24 awg ‐ 500m (1640 ft.) 22 awg ‐ 700m (1983 ft.) standard single line telephone (distance mea...

  • Page 51

    2-26 emerald ice installation & hardware reference manual system design 2 internal audible signals frequency cadence co line ringing: scheme 0 n/a 300ms on, 400ms off, 300ms on, 4 seconds off scheme 1 n/a 1 second on, 3 seconds off scheme 2 n/a 1 second on, 3 seconds off scheme 3 follows ring cadenc...

  • Page 52: Configuration Flexibility

    Emerald ice installation & hardware reference manual 2-27 system design 2 the emerald ice can be configured with single or dual cabinets. • minimum (610+2): 6 co lines + 10 digital +2 analog stations (single cabinet) • maximum (1232): 12 co lines + 22 stations + 10 slt (single cabinet) ...Or (1628):...

  • Page 53

    2-28 emerald ice installation & hardware reference manual system design 2 possible configurations for cabinet‐1 are shown below. Table 2-1 cabinet-1 configurations configuration (co/extension) msu 610+2,i.E. 6co, 10ekt, 2slt) 6co board (6co) 12ekt board (12ekt) 4slt board (4slt) voip gateway (4 chan...

  • Page 54

    Emerald ice installation & hardware reference manual 2-29 system design 2 the ivm board can be substituted for the vaa card on the ccb for more user-friendly call administration. Voip gateway provides four more ports for the user to make voip calls through the internet simultaneously. 2. Second cabi...

  • Page 55

    2-30 emerald ice installation & hardware reference manual system design 2 possible configurations for cabinet‐2 are shown below. Table 2-2 cabinet-2 configurations configuration (co/extension) 6co board (6co) 12ekt board (12ekt) ti/pri board (24 channels) 4slt board (4 analog) 6co 1 12co 2 4slt 1 8s...

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    Emerald ice installation & hardware reference manual 2-31 system design 2 2412 1 1 2416 1 1 1 2420 1 1 2 2424 2 1 2428 2 1 2432 2 2 3004 1 1 3008 1 2 3012 1 1 3016 1 1 1 3020 1 1 2 3024 1 2 3028 1 2 1 3032 1 2 2 configuration (co/extension) 6co board (6co) 12ekt board (12ekt) ti/pri board (24 channe...

  • Page 57: Power Consumption Table

    2-32 emerald ice installation & hardware reference manual system design 2 example: full load system configuration with 22 ekt phone sets and 8 slt phone sets the power consumption at the ac line is 15(ksu1)+3.2(4sltx2, 6co, 12ekt) + 4(ektx22)+12(sltx8) = 74.2w (max). 2.20 power consumption table con...

  • Page 58: Installation

    Emerald ice installation, programming & maintenance manual 3-1 in stallation 3 3 installation optimum system operation and the best overall experience for the users of the emerald ice telephone system is assured when the following installation guidelines are followed. Doing so will streamline the pr...

  • Page 59

    3-2 emerald ice installation, programming & maintenance manual in stallation 3 9. Install optional expansion boards; 6co board(s), 12ekt board, 4slt board(s), inside the ksu as required. 10. Install optional feature boards (4vaa or voicemail board ) inside ksu1 as required. 11. Route 25‐pair, unshie...

  • Page 60: Site Planning

    Emerald ice installation, programming & maintenance manual 3-3 in stallation 3 establishing suitable environmental conditions for the system place ksu1 (and ksu2 if applicable) within 5 feet (1.5 meters) of an isolated, dedicated, 105‐225vac, 57‐63hz, 15a, single‐phase commercial power source. This ...

  • Page 61

    3-4 emerald ice installation, programming & maintenance manual in stallation 3 smdr/smda output device(s) must be placed within 50 feet (15 meters) of the ksu (limited by rs‐232c standard wiring practices). The computing equipment should be located in a climate‐controlled room adhering to the enviro...

  • Page 62

    Emerald ice installation, programming & maintenance manual 3-5 in stallation 3 preparing the main distribution frame the main distribution frame (mdf) is the point at which the ksu, terminal equipment, co lines, and miscellaneous equipment are connected to one another. It is extremely important that...

  • Page 63

    3-6 emerald ice installation, programming & maintenance manual in stallation 3 ksu2 • 1 mounting template • 1 expansion cabinet equipped with base board • 1 hardware packet open the carton(s) and verify that all items are complete and undamaged. Remove all packing material and store for future use i...

  • Page 64

    Emerald ice installation, programming & maintenance manual 3-7 in stallation 3 2. Using the mounting template as a guide, mark the two (2) mounting screws locations on the tmb for he mounting position preferred. 3. Pre‐drill two (2) screw holes and install the two, pan‐head no. 10 screws (supplied) ...

  • Page 65

    3-8 emerald ice installation, programming & maintenance manual in stallation 3 4. Lift the ksu over the two screws allowing the screws to extend into the ksu slotted mounting holes. As the ksu is allowed to rest in place on the mounting screws it will slip over the screw shanks until the top of the ...

  • Page 66

    Emerald ice installation, programming & maintenance manual 3-9 in stallation 3 • cold water pipe ‐ where the pipe is known not to have plastic or pvc insula‐ tors in‐line. • ground rod ‐ where the grounding rod is known to meet local electrical specifications for grounding rod installation. The grou...

  • Page 67

    3-10 emerald ice installation, programming & maintenance manual in stallation 3 mdf (main distribution frame) the various ports of the emerald ice are extended to the mdf using industry standard 4, 12, and 25 pair utp (unshielded twisted pair) cable. Inside the ksu pairs are terminated using screw t...

  • Page 68

    Emerald ice installation, programming & maintenance manual 3-11 in stallation 3 when routing cables to the appropriate connector in the ksu the removable access panel can be temporarily removed to allow easy access to the various ksu connections. Important! Replace the removable access panel after a...

  • Page 69

    3-12 emerald ice installation, programming & maintenance manual in stallation 3 66m1-50 pinouts emerald ice boards equipped with 25 pair amp‐type cable connectors are: • ksu1 610+2 board • 12ekt • ksu2 base board refer to the charts on the following pages for pinout designations per cable pair for e...

  • Page 70

    Emerald ice installation, programming & maintenance manual 3-13 in stallation 3.

  • Page 71

    3-14 emerald ice installation, programming & maintenance manual in stallation 3.

  • Page 72: Rmp Installation

    Emerald ice installation, programming & maintenance manual 3-15 in stallation 3 the rmp is a microsoft® windows® based application that utilizes checkboxes, drop down lists and selection lists to program the various features. The rmp application is included with the documentation cd and rmp installe...

  • Page 73

    3-16 emerald ice installation, programming & maintenance manual in stallation 3 your pc must be connected with the emerald ice via a straight 9‐pin connector cable which connects on the top of the ccb board to a com port on your pc. After installing the rmp application and connecting your pc with th...

  • Page 74: Ksu Initialization Procedure

    Emerald ice installation, programming & maintenance manual 3-17 in stallation 3 1. Verify that the ksu power is off. 2. Verify that the jumper pins on jp7 are in the ʺcoldʺ position. 3. Power up the ksu and wait 10 seconds. 4. Power down the ksu and move the jp7 pins to the ʺnormalʺ position. 3.4 ks...

  • Page 75

    3-18 emerald ice installation, programming & maintenance manual in stallation 3 5. Power up the ksu again. After ksu1 is powered on, the heartbeat led on the 610+2 board will begin flashing 1-2 seconds later. If using 2 ksu’s, ksu2 should be powered on before the heartbeat led inside ksu1 begins to ...

  • Page 76

    Emerald ice installation, programming & maintenance manual 3-19 in stallation 3 9. Observe the system status led on each ksu next to the power switch. This led follows led da2 on the ccb (central control board) and indicates the status of the main system processor. During the first power‐up sequence...

  • Page 77

    3-20 emerald ice installation, programming & maintenance manual in stallation 3.

  • Page 78: Basic Programming

    Emerald ice installation, programming & maintenance manual 4-1 basic pr ogramming 4 4 basic programming programming the emerald ice for the various features is executed using a deluxe model telephone or the rmp (remote & maintenance programming) application on a pc. Programming with a deluxe model t...

  • Page 79

    4-2 emerald ice installation, programming & maintenance manual basic pr ogramming 4 emerald ice programming using the deluxe telephone set begins by accessing the programming database. Follow the procedures outlined in the illustration below to access the emerald ice deluxe telephone programming fea...

  • Page 80

    Emerald ice installation, programming & maintenance manual 4-3 basic pr ogramming 4 menu hierarchy programming menus on the deluxe telephone are organized using specific sequences of key entries that are discussed throughout the chapters in this manual. Specific index numbers, represented by the fir...

  • Page 81

    4-4 emerald ice installation, programming & maintenance manual basic pr ogramming 4 deluxe telephone programming index the following table lists the index numbers and programming items used when programming the ice database using the deluxe telephone. A detailed, step by step programming guide is al...

  • Page 82

    Emerald ice installation, programming & maintenance manual 4-5 basic pr ogramming 4 rmp layout to make the rmp clear and easy to operate, the rmp provides a windows‐based, graphic user interface (gui) which can be run using microsoft ® windows ® . Rmp‘s main window contains five areas: • title bar •...

  • Page 83

    4-6 emerald ice installation, programming & maintenance manual basic pr ogramming 4 rmp menu hierarchy all programming screens are accessed from the rmp main menu and the subgroups that are accessed from the toolbar. The top of each of the programming screen windows that are accessed from the rmp ma...

  • Page 84

    Emerald ice installation, programming & maintenance manual 4-7 basic pr ogramming 4 remote programming screens subgroup (rp) the remote programming subgroup of programming screens features access to all of the non‐maintenance related programming. These programming screens are shown below in figure 4...

  • Page 85

    4-8 emerald ice installation, programming & maintenance manual basic pr ogramming 4 remote maintenance programming screens (rm) subgroup the remote maintenance programming screens (rm) subgroup. This features programming screens used in programming all of the maintenance features of the emerald ice ...

  • Page 86

    Emerald ice installation, programming & maintenance manual 4-9 basic pr ogramming 4 accessing the rmp 1. Enter the database by clicking on the ice icon on your windows desktop or by selecting icefrom the windows start menu. The rmp main menu will be displayed as shown in figure 4-2 . 2. Open an exis...

  • Page 87

    4-10 emerald ice installation, programming & maintenance manual basic pr ogramming 4 remote connection 6. With the remotetab selected, connection with the emerald ice using a modem connection is possible. Click on the remote tab to display the following: 7. In the modem type field, select the modem ...

  • Page 88

    Emerald ice installation, programming & maintenance manual 4-11 basic pr ogramming 4 sending modifications to the database 1. After clicking on exit, the rmp will prompt you to save your changes to the database. Press n to abort changes and leave all data unchanged or y to save changes. If you selec...

  • Page 89

    4-12 emerald ice installation, programming & maintenance manual basic pr ogramming 4.

  • Page 90: Auto-Record

    Emerald ice installation, programming & maintenance manual 5-1 phone extension pr ogramming (01) 5 5 phone extension programming (01) description the system permits eight extensions to have the auto‐record capability. When this feature is enabled for an extension, the system will record all conversa...

  • Page 91

    5-2 emerald ice installation, programming & maintenance manual phone extension pr ogramming (01) 5 deluxe telephone programming 1. Access the deluxe telephone programming features as described in section 3.2. 2. Enter 01- extension no. -20 (401‐456) and then the softkey beneath save to advance to th...

  • Page 92: Call Forward– Extension

    Emerald ice installation, programming & maintenance manual 5-3 phone extension pr ogramming (01) 5 program the extension(s) for record allow: 3. Using the drop‐down list in the extension field, select an extension to program. 4. Enable or disable the record allow feature by checking or unchecking th...

  • Page 93

    5-4 emerald ice installation, programming & maintenance manual phone extension pr ogramming (01) 5 deluxe telephone programming 1. Access the deluxe telephone programming features as described in section 3.2. Program an extension for external call forward (index 01‐extension no.‐18): 2. Enter 01- ex...

  • Page 94

    Emerald ice installation, programming & maintenance manual 5-5 phone extension pr ogramming (01) 5 rmp programming 1. Access the rmp using the procedures described in section 3.3. 2. Select rp, extension from the toolbar to display the following window. Program the extension with the ability to use ...

  • Page 95

    5-6 emerald ice installation, programming & maintenance manual phone extension pr ogramming (01) 5 program the various system external call forward parameters: 1. Access the rmp using the procedures described in section 3.3. 2. Select rp, call handling, timing from the toolbar to display the call ha...

  • Page 96

    Emerald ice installation, programming & maintenance manual 5-7 phone extension pr ogramming (01) 5 description the system provides eight (8), classes of service (cos) for assignment of outside line dialing‐privileges. Each extension may be assigned one day‐cos and one night‐cos. The extension cos is...

  • Page 97

    5-8 emerald ice installation, programming & maintenance manual phone extension pr ogramming (01) 5 5. When all changes are complete, press the volume button ( v ) to return to the db item select screen or exit programming. Rmp programming 1. Access the rmp using the procedures described in section 3...

  • Page 98: Co Line Assignment

    Emerald ice installation, programming & maintenance manual 5-9 phone extension pr ogramming (01) 5 description co line assignment is the emerald ice system utility used to assign co lines to extensions for out‐calling access. The emerald ice system allows the assignment of co lines to extensions in ...

  • Page 99

    5-10 emerald ice installation, programming & maintenance manual phone extension pr ogramming (01) 5 rmp programming 1. Access the rmp using the procedures described in section 3.3. 2. Select rp, extension from the toolbar to display the following window. Program co line access: 3. Using the drop‐dow...

  • Page 100: Co Line Receive Assignment

    Emerald ice installation, programming & maintenance manual 5-11 phone extension pr ogramming (01) 5 description co line receive assignment is the emerald ice system utility used to allow an extension to answer ringing co lines. The emerald ice system allows the receive assignment of co lines to exte...

  • Page 101

    5-12 emerald ice installation, programming & maintenance manual phone extension pr ogramming (01) 5 rmp programming 1. Access the rmp using the procedures described in section 3.3. 2. Select rp, extension from the toolbar to display the following window. 3. Ussing the drop‐down list in the extension...

  • Page 102: Extension Paging Groups

    Emerald ice installation, programming & maintenance manual 5-13 phone extension pr ogramming (01) 5 description the emerald ice system provides eight (8) extension paging groups per tenant group for partitioning the system into separate departments for page announcements. As an extension paging grou...

  • Page 103

    5-14 emerald ice installation, programming & maintenance manual phone extension pr ogramming (01) 5 rmp programming 1. Access the rmp using the procedures described in section 3.3. 2. Select rp, extension from the toolbar to display the following window. 3. Using the drop‐down list in the extension ...

  • Page 104: Extension Pick Up Groups

    Emerald ice installation, programming & maintenance manual 5-15 phone extension pr ogramming (01) 5 description the system provides eight (8) extension pick up groups per tenant group for partitioning the system into separate departments for organized call answering within the department. As an exte...

  • Page 105

    5-16 emerald ice installation, programming & maintenance manual phone extension pr ogramming (01) 5 9. Press the hold ( h ) button to return to the previous menu level or press the volume button ( v ) to return to the db item selection screen or exit programming. Rmp programming 1. Access the rmp us...

  • Page 106: Extension Swapping

    Emerald ice installation, programming & maintenance manual 5-17 phone extension pr ogramming (01) 5 description as part of the numbering plan in the emerald ice system, extension directory numbers (as defined in the database programming) can be exchanged (swapped) from one port to another. This feat...

  • Page 107

    5-18 emerald ice installation, programming & maintenance manual phone extension pr ogramming (01) 5 rmp programming 1. Access the rmp using the procedures described in section 3.3. 2. Select rp, extension from the toolbar to display the following window. 3. Using the drop‐down list in the extension ...

  • Page 108: Feature Button Disable

    Emerald ice installation, programming & maintenance manual 5-19 phone extension pr ogramming (01) 5 6. Continue other programming or click on the close button to close the window without making changes or click on the update button and follow the prompts to save the database changes. Description thi...

  • Page 109

    5-20 emerald ice installation, programming & maintenance manual phone extension pr ogramming (01) 5 rmp programming 1. Access the rmp using the procedures described in section 3.3. 2. Select rp, extension from the toolbar to display the following window. 3. Using the drop‐down list in the extension ...

  • Page 110

    Emerald ice installation, programming & maintenance manual 5-21 phone extension pr ogramming (01) 5 description the intrusion feature allows an initial caller to enter into an existing conversation when the initiator has been programmed to do so. This feature can be effective for service observing a...

  • Page 111

    5-22 emerald ice installation, programming & maintenance manual phone extension pr ogramming (01) 5 rmp programming 1. Access the rmp using the procedures described in section 3.3. 2. Select rp, extension from the toolbar to display the following window. 3. Click on the intrusion active check box fo...

  • Page 112: Monitor-Extension-Co Line

    Emerald ice installation, programming & maintenance manual 5-23 phone extension pr ogramming (01) 5 description the emerald ice allows users to monitor conversations at other extensions for the purposes of service observance. Monitoring of busy extensions and co lines is possible only at extensions ...

  • Page 113

    5-24 emerald ice installation, programming & maintenance manual phone extension pr ogramming (01) 5 rmp programming 1. Access the rmp using the procedures described in section 3.3. 2. Select rp, extension from the toolbar to display the following window. 3. Using the drop‐down list in the extension ...

  • Page 114: Paging

    Emerald ice installation, programming & maintenance manual 5-25 phone extension pr ogramming (01) 5 description there are three types of page announcments that can be used. • internal paging ‐ to page a group or place a system‐wide internal page. • external paging ‐ to access external ancillary pagi...

  • Page 115

    5-26 emerald ice installation, programming & maintenance manual phone extension pr ogramming (01) 5 deluxe telephone programming 1. Access the deluxe telephone programming features as described in section 3.2 . Program extensions into paging groups: 2. Enter 01- extension no. -04 and then press the ...

  • Page 116

    Emerald ice installation, programming & maintenance manual 5-27 phone extension pr ogramming (01) 5 rmp programming 1. Access the rmp using the procedures described in section 3.3 on page 3‐6. 2. Select rp, extension from the toolbar to display the following window. Program extensions into paging gr...

  • Page 117

    5-28 emerald ice installation, programming & maintenance manual phone extension pr ogramming (01) 5 program external pager to a tenant group and paging groups: 5. Select rp, resource, external page port from the toolbar to display the following window. This window is used to assign the page ports to...

  • Page 118: Recorded Announcement Device

    Emerald ice installation, programming & maintenance manual 5-29 phone extension pr ogramming (01) 5 description recorded announcement devices (rads) are third‐party ancillary analog message devices connected to specially programmed analog ports for the purpose of playing announcements while callers ...

  • Page 119

    5-30 emerald ice installation, programming & maintenance manual phone extension pr ogramming (01) 5 default settings: port type = ext (standard extension) deluxe telephone programming 1. Access the deluxe telephone programming features as described in section 3.2. 2. Enter 01- extension no. -21 , th...

  • Page 120

    Emerald ice installation, programming & maintenance manual 5-31 phone extension pr ogramming (01) 5 rmp programming 1. Access the rmp using the procedures described in section 3.3. 2. Select rp, extension from the toolbar to display the following window. 3. Using the drop‐down list in the extension ...

  • Page 121

    5-32 emerald ice installation, programming & maintenance manual phone extension pr ogramming (01) 5 description this feature allows the system administration to track all incoming and outgoing co line traffic, chronologically by extension number. Account code data is output for each call record when...

  • Page 122

    Emerald ice installation, programming & maintenance manual 5-33 phone extension pr ogramming (01) 5 6. Toggle the softkey beneath chg for y/n . Y enables smdr output for the extension selected. 7. Press the hold button ( h ) to exit this programming and return to the previous menu level or press the...

  • Page 123

    5-34 emerald ice installation, programming & maintenance manual phone extension pr ogramming (01) 5 rmp programming 1. Access the rmp using the procedures described in section 3.3. 2. Select rp, extension from the toolbar to display the following window. To program an extension for smdr output: 3. U...

  • Page 124

    Emerald ice installation, programming & maintenance manual 5-35 phone extension pr ogramming (01) 5 program call logging conditions (outgoing/incoming/account code): 6. Select rp, call handling‐feature control from the toolbar to display the following window. 7. To enable call logging for incoming/o...

  • Page 125: Tenant Groups

    5-36 emerald ice installation, programming & maintenance manual phone extension pr ogramming (01) 5 9. Continue other programming or click on the close button to close the window without making changes or click on the update button and follow the prompts to save the database changes. Description ten...

  • Page 126

    Emerald ice installation, programming & maintenance manual 5-37 phone extension pr ogramming (01) 5 deluxe telephone programming 1. Access the deluxe telephone programming features as described in section 3.2. Program extensions into the tenant group: 2. Enter 01- extension no. -02 . Then press the ...

  • Page 127

    5-38 emerald ice installation, programming & maintenance manual phone extension pr ogramming (01) 5 rmp programming 1. Access the rmp using the procedures described in section 3.3. 2. Select rp, extension from the toolbar to display the following window. Program extensions into the tenant group: 3. ...

  • Page 128

    Emerald ice installation, programming & maintenance manual 5-39 phone extension pr ogramming (01) 5 program co lines into the tenant group: 7. Select rp, co line from the toolbar to display the following window. 8. Using the drop‐down list in the co line: field, select a co line to program. 9. Using...

  • Page 129

    5-40 emerald ice installation, programming & maintenance manual phone extension pr ogramming (01) 5 program tenant group calling: 12. Select call handling, tenant calling from the toolbar to display the following window. 13. Using the appropriate checkboxes, click on each checkbox for which you’d li...

  • Page 130: Ucd Voice Announce Group

    Emerald ice installation, programming & maintenance manual 5-41 phone extension pr ogramming (01) 5 description the emerald ice system allows for the use of ucd groups as a means of handling high traffic into third‐party ancillary rad devices. Whenever the overflow destinations of a ucd group requir...

  • Page 131

    5-42 emerald ice installation, programming & maintenance manual phone extension pr ogramming (01) 5 program the voice announcer ucd group: 7. Enter 06-01- ucd group -02 , then press the softkey beneath save . This advances to the selected ucd group (01‐24) ucd attrib programming screen. 8. Press the...

  • Page 132

    Emerald ice installation, programming & maintenance manual 5-43 phone extension pr ogramming (01) 5 rmp programming 1. Access the rmp using the procedures described in section 3.3. 2. Select rp, extension application, from the toolbar to display the following window. Program analog extensions as por...

  • Page 133

    5-44 emerald ice installation, programming & maintenance manual phone extension pr ogramming (01) 5 program the voice announcer ucd group: 7. Select rp, extension application, uniform call districution from the rmp toolbar to display the following window. 8. Select the hunt group number from the hun...

  • Page 134

    Emerald ice installation, programming & maintenance manual 5-45 phone extension pr ogramming (01) 5 description the voice call recorder function is directly related to the integrated emerald ice voice flash voicemail system. This feature allows you to record external (co line) conversations. When th...

  • Page 135

    5-46 emerald ice installation, programming & maintenance manual phone extension pr ogramming (01) 5 rmp programming 1. Access the rmp using the procedures described in section 3.3. 2. Select rp, extension application, vm auto recording member, from the toolbar to display the following window. 3. Usi...

  • Page 136

    Emerald ice installation, programming & maintenance manual 5-47 phone extension pr ogramming (01) 5 description the emerald ice system may be interfaced to a third‐party voicemail system via spare analog ports. Doing so occupies these ports and therefore reduces the number of system ports that can b...

  • Page 137

    5-48 emerald ice installation, programming & maintenance manual phone extension pr ogramming (01) 5 ii. Enter the extension directory of the analog port to program into this member and press the softkey beneath save . Iii. Press the softkey beneath next . Iv. Continue from the softkey beneath chg ab...

  • Page 138

    Emerald ice installation, programming & maintenance manual 5-49 phone extension pr ogramming (01) 5 iii. Press the softkey beneath save . Iv. Press the softkey beneath next to continue programming the various call handling digits (prefix/suffix). V. Press the hold button ( h ) to return to the previ...

  • Page 139

    5-50 emerald ice installation, programming & maintenance manual phone extension pr ogramming (01) 5 iv. Press the softkey beneath next to continue programming the various call handling digits (prefix/suffix). Iv. Press the hold button ( h ) to return to the previous menu level or press the volume bu...

  • Page 140

    Emerald ice installation, programming & maintenance manual 5-51 phone extension pr ogramming (01) 5 iv. Press the softkey beneath next to continue programming the various call handling digits (prefix/suffix). V. Press the hold button ( h )to return to the previous menu level or press the volume butt...

  • Page 141

    5-52 emerald ice installation, programming & maintenance manual phone extension pr ogramming (01) 5 vi. Press the hold button ( h ) to return to the previous menu level or press the volume button ( v )to return to the db item selection screen or exit programming. O. Enter 06-02 ‐tenant group‐ 03 (vm...

  • Page 142

    Emerald ice installation, programming & maintenance manual 5-53 phone extension pr ogramming (01) 5 rmp programming 1. Access the rmp using the procedures described in section 3.3. 2. Select rp, extension, from the toolbar to display the following window. Program extension port type: 3. Using the dr...

  • Page 143

    5-54 emerald ice installation, programming & maintenance manual phone extension pr ogramming (01) 5 program ucd group members: 7. Select extension application, uniform call distribution, from the toolbar to display the following window. 8. Using the drop‐down list in the hunt group field, select the...

  • Page 144

    Emerald ice installation, programming & maintenance manual 5-55 phone extension pr ogramming (01) 5 12. Click on the close button to close the window without making changes or click on the update button and follow the prompts to save the database changes. Program voicemail hunt group and call handli...

  • Page 145

    5-56 emerald ice installation, programming & maintenance manual phone extension pr ogramming (01) 5 program voicemail dialing ratio: 15. Select call handling, timing, from the toolbar to display the call handling: timing window. 16. Click on the more button to display the following: 17. Using the dr...

  • Page 146

    Emerald ice installation, programming & maintenance manual 5-57 phone extension pr ogramming (01) 5 description an extension can be limited to calls that are within a specific programmed time. The emerald ice can be set to warn an extension that the time has expired thereby advising the user to disc...

  • Page 147

    5-58 emerald ice installation, programming & maintenance manual phone extension pr ogramming (01) 5 6. Enter 01- extension no. -10 and press the softkey beneath save to advance to the drop call in programming screen. 7. Toggle the softkey beneath chg for y/n . Y will enable drop call in for the exte...

  • Page 148

    Emerald ice installation, programming & maintenance manual 5-59 phone extension pr ogramming (01) 5 rmp programming 1. Access the rmp using the procedures described in section 3.3. 2. Select rp, extension, from the toolbar to display the following window. Program extensions for the appropriate call ...

  • Page 149

    5-60 emerald ice installation, programming & maintenance manual phone extension pr ogramming (01) 5 program warning time incoming/outgoing: 7. Select call handling, timing, from the toolbar to display the call handling: timing window. 8. Click on the more button to display the following: 9. Using th...

  • Page 150: Phone Trunk Programming (02)

    Emerald ice installation, programming & maintenance manual 6-1 phone tr u n k pr ogramming (02) 6 6 phone trunk programming (02) description incoming co lines can be designated to forward via a system timed setting to a predefined system resource. The predefined forward destination can be an extensi...

  • Page 151

    6-2 emerald ice installation, programming & maintenance manual phone tr u n k pr ogramming (02) 6 deluxe telephone programming 1. Access the deluxe telephone programming features as described in section 3.2. 2. Enter 02 ‐co line‐ 13- 03 and press the softkey beneath save to advance to the p-fwd noan...

  • Page 152

    Emerald ice installation, programming & maintenance manual 6-3 phone tr u n k pr ogramming (02) 6 rmp progarmming 1. Access the rmp using the procedures described in section 3.3. 2. Select rp, co line from the menu bar to display the following window. Preprogram call forward a co line: 3. Using the ...

  • Page 153

    6-4 emerald ice installation, programming & maintenance manual phone tr u n k pr ogramming (02) 6 predefine call forward an extension: 6. From the drop‐down list in the extension: field, select an extension to preprogram call forward. 7. Using the drop‐down lists in the predefine fwd: field for eith...

  • Page 154

    Emerald ice installation, programming & maintenance manual 6-5 phone tr u n k pr ogramming (02) 6 predefine call forward a ucd/hunt group: 9. If you wish to predefine a hunt group’s call forwarding, select rp, extension application, uniform call districution from the rmp to display the following. 10...

  • Page 155

    6-6 emerald ice installation, programming & maintenance manual phone tr u n k pr ogramming (02) 6 description the system provides eight (8), classes of service (cos) for assignment of outside line dialing‐privileges. Each system extension may be assigned one day cos and one evening cos. The extensio...

  • Page 156

    Emerald ice installation, programming & maintenance manual 6-7 phone tr u n k pr ogramming (02) 6 rmp programming 1. Access the rmp using the procedures described in section 3.3. 2. Select rp, extension from the menu bar to display the following window. Program extension cos as required: 3. Using th...

  • Page 157: Co Line Group

    6-8 emerald ice installation, programming & maintenance manual phone tr u n k pr ogramming (02) 6 the system provides eight (8) co line groups for assignment of specific co lines. The co line group assignment is used for co line pool access. The co line groups are (default) designated by three‐digit...

  • Page 158

    Emerald ice installation, programming & maintenance manual 6-9 phone tr u n k pr ogramming (02) 6 5. Press the hold button ( h ) to select another co line to be programmed or press the volume button ( v ) to return to the db item select screen and enter another co line. 6. Press the softkey beneath ...

  • Page 159

    6-10 emerald ice installation, programming & maintenance manual phone tr u n k pr ogramming (02) 6 description co line loop supervision is a central office (telephone company) feature. This feature allows for advanced handling of call connections when the distant end party disconnects. This function...

  • Page 160

    Emerald ice installation, programming & maintenance manual 6-11 phone tr u n k pr ogramming (02) 6 program call abandon timers as required, to match co operation. (03‐41 and 03‐42): 6. At the db item select screen enter 03-42 and press the softkey beneath save for talk abandon (call abandon during c...

  • Page 161

    6-12 emerald ice installation, programming & maintenance manual phone tr u n k pr ogramming (02) 6 6. Continue other programming or click on the close button to close the window without making changes or click on the update button and follow the prompts to save the database changes. Program call aba...

  • Page 162

    Emerald ice installation, programming & maintenance manual 6-13 phone tr u n k pr ogramming (02) 6 description co line ring assignments determine the extensions and other system resources that will be designated to ring on each co line. Ringing assignments may be to ucd groups, virtual numbers or to...

  • Page 163

    6-14 emerald ice installation, programming & maintenance manual phone tr u n k pr ogramming (02) 6 8. To program other members press the softkey beneath next or the softkey beneath back to select the member to change and repeat the process. 9. Press the volume button ( v ) to return to the db item s...

  • Page 164: Co Line Ring Type Assignment

    Emerald ice installation, programming & maintenance manual 6-15 phone tr u n k pr ogramming (02) 6 4. Using the drop‐down lists in the day and evening fields, select the co line, hunt group or virtual number directory number where ringing for this co line is to be assigned. 5. Click on the update bu...

  • Page 165

    6-16 emerald ice installation, programming & maintenance manual phone tr u n k pr ogramming (02) 6 rmp programming 1. Access the rmp using the procedures described in section 3.3. 2. Select rp, co linefrom the menu bar to display the following window. 3. Using the drop‐down list in the co line: fiel...

  • Page 166: Co Line Ringing Modes

    Emerald ice installation, programming & maintenance manual 6-17 phone tr u n k pr ogramming (02) 6 description the emerald ice system has several ringing modes to allow flexible ringing patterns depending office conditions. The ringing modes available are: day, evening, alternate, and time. The day ...

  • Page 167

    6-18 emerald ice installation, programming & maintenance manual phone tr u n k pr ogramming (02) 6 deluxe telephone programming 1. Access the deluxe telephone programming features as described in section 3.2. Program day mode answering positions: 2. Enter 02 ‐co line directory no.‐ 14-01-01 then pre...

  • Page 168

    Emerald ice installation, programming & maintenance manual 6-19 phone tr u n k pr ogramming (02) 6 rmp programming 1. Access the rmp using the procedures described in section 3.3. 2. Select rp, co linefrom the menu bar to display the following window. 3. Using the drop‐down list in the co line: fiel...

  • Page 169

    6-20 emerald ice installation, programming & maintenance manual phone tr u n k pr ogramming (02) 6 description co lines may be designated as pulse dial or dtmf (touch tone®) dial types. This setting will determine how telephone number dialing is delivered to the telephone company a co line that is m...

  • Page 170

    Emerald ice installation, programming & maintenance manual 6-21 phone tr u n k pr ogramming (02) 6 rmp programming 1. Access the rmp using the procedures described in section 3.3. 2. Select rp, co linefrom the menu bar to display the following window. 3. Using the drop‐down list in the co line: fiel...

  • Page 171

    6-22 emerald ice installation, programming & maintenance manual phone tr u n k pr ogramming (02) 6 . Each co line can be assigned as “pbx,” “co line,” “empty,” “co dev,” or “page.” these designations provide for the following possible co line circuit connections: co ‐ co type line circuits are stand...

  • Page 172

    Emerald ice installation, programming & maintenance manual 6-23 phone tr u n k pr ogramming (02) 6 deluxe telephone programming 1. Access the deluxe telephone programming features as described in section 3.2. 2. Enter 02 ‐co line no.‐ 08 then press the softkey beneath save . This advances to the the...

  • Page 173

    6-24 emerald ice installation, programming & maintenance manual phone tr u n k pr ogramming (02) 6 description distinctive ringing – co line provides a means for denoting one co line from another while ringing. The distinction provided is a tone allocation used to denote one co line from another. Ei...

  • Page 174

    Emerald ice installation, programming & maintenance manual 6-25 phone tr u n k pr ogramming (02) 6 rmp programming 1. Access the rmp using the procedures described in section 3.3. 2. Select rp, co linefrom the menu bar to display the following window. 3. Using the drop‐down list in the co line: fiel...

  • Page 175: Music On Hold (Two Source)

    6-26 emerald ice installation, programming & maintenance manual phone tr u n k pr ogramming (02) 6 co lines that are placed on hold are connected to one of two external music sources. The emerald ice provides two sources of music on hold since the system may be installed in a location that serves tw...

  • Page 176

    Emerald ice installation, programming & maintenance manual 6-27 phone tr u n k pr ogramming (02) 6 rmp programming 1. Access the rmp using the procedures described in section 3.3. 2. Select rp, co line from the menu bar to display the following: 3. Using the drop‐down list in the co line field, sele...

  • Page 177: Privacy Release

    6-28 emerald ice installation, programming & maintenance manual phone tr u n k pr ogramming (02) 6 description privacy release simplifies call processing by removing one of the safeguards. Privacy is typically required in most business applications, but in some environments, privacy encumbers the ne...

  • Page 178

    Emerald ice installation, programming & maintenance manual 6-29 phone tr u n k pr ogramming (02) 6 rmp programming 1. Access the rmp using the procedures described in section 3.3. 2. Select rp, co line from the menu bar to display the following: 3. Using the drop‐down list in the co line field, sele...

  • Page 179: Private Line

    6-30 emerald ice installation, programming & maintenance manual phone tr u n k pr ogramming (02) 6 description the private line assignment provides a quick and secure method of programming one or more co lines for access by only one extension. If the associated private co line appears (on a feature/...

  • Page 180

    Emerald ice installation, programming & maintenance manual 6-31 phone tr u n k pr ogramming (02) 6 rmp programming 1. Access the rmp using the procedures described in section 3.3. 2. Select rp, co line from the menu bar to display the following: 3. Using the drop‐down list in the co line field, sele...

  • Page 181

    6-32 emerald ice installation, programming & maintenance manual phone tr u n k pr ogramming (02) 6.

  • Page 182: Alarm Clock – Extension

    Emerald ice installation, programming & maintenance manual 7-1 phone cal l ha nd ling pr ogramming (03) 7 7 phone call handling programming (03) you may activate your own private alarm on your telephone to remind you of special appointments, events, etc. When the alarm activates you will hear tone r...

  • Page 183

    7-2 emerald ice installation, programming & maintenance manual phone cal l ha nd ling pr ogramming (03) 7 deluxe telephone programming 1. Access the deluxe telephone programming features as described in section 3.2. 2. Enter 03-20 and press the softkey beneath save . This advances to the alarm play ...

  • Page 184

    Emerald ice installation, programming & maintenance manual 7-3 phone cal l ha nd ling pr ogramming (03) 7 4. Continue other programming or click on the close button to close the window without making changes or click on the update button and follow the prompts to save the database changes..

  • Page 185

    7-4 emerald ice installation, programming & maintenance manual phone cal l ha nd ling pr ogramming (03) 7 description the emerald ice system may be set to alert all extensions at predetermined intervals during the day. Eight (8) intervals are available for predetermined operation. The “play time” is...

  • Page 186

    Emerald ice installation, programming & maintenance manual 7-5 phone cal l ha nd ling pr ogramming (03) 7 rmp programming 1. Access the rmp using the procedures described in section 3.3. 2. Select rp, resource, system reminder from the menu bar to display the following window. 3. Enter a time for th...

  • Page 187: Answering Machine Emulation

    7-6 emerald ice installation, programming & maintenance manual phone cal l ha nd ling pr ogramming (03) 7 description answering machine emulation requires the emerald ice hd voicemail (in‐skin voice mail). This feature ‘mimics’ the call screening feature of a simple analog answering machine. Within ...

  • Page 188

    Emerald ice installation, programming & maintenance manual 7-7 phone cal l ha nd ling pr ogramming (03) 7 deluxe telephone programming 1. Access the deluxe telephone programming features as described in section 3.2. 2. Enter 03-35 and press the softkey beneath save . This advances to the vm monitor_...

  • Page 189: Automated Attendant

    7-8 emerald ice installation, programming & maintenance manual phone cal l ha nd ling pr ogramming (03) 7 4. Continue other programming or click on the close button to close the window without making changes or click on the update button and follow the prompts to save the database changes. The autom...

  • Page 190

    Emerald ice installation, programming & maintenance manual 7-9 phone cal l ha nd ling pr ogramming (03) 7 default settings: no co lines are set for automated attendant operation. The answer position is set to extension “401” for day, alt and eve modes. Ring time to answer is set at “0” seconds. No a...

  • Page 191

    7-10 emerald ice installation, programming & maintenance manual phone cal l ha nd ling pr ogramming (03) 7 directory number. When set to n , if a caller does nothing he is routed to the designated answering position. 10. Press the softkey beneath next . Xfr mode displays. 11. To change the xfr mode ...

  • Page 192

    Emerald ice installation, programming & maintenance manual 7-11 phone cal l ha nd ling pr ogramming (03) 7 the system will not allow any digit to be assigned to more than one function. 20. Enter the new disa cod digit and press the softkey beneath save to store. 21. Press the softkey beneath next . ...

  • Page 193

    7-12 emerald ice installation, programming & maintenance manual phone cal l ha nd ling pr ogramming (03) 7 34. Enter the co line directory number (740‐755) to be programmed for use with the automated attendant. 35. Press the softkey beneath show . The next database item for automated attendant opera...

  • Page 194

    Emerald ice installation, programming & maintenance manual 7-13 phone cal l ha nd ling pr ogramming (03) 7 rmp programming 1. Access the rmp using the procedures described in section 3.3. 2. Select rp, call handling, auto attendant from the menu bar to display the following window. 3. Using the drop...

  • Page 195

    7-14 emerald ice installation, programming & maintenance manual phone cal l ha nd ling pr ogramming (03) 7 the system will not allow any digit to be assigned to more than one function. Therefore the inquiry code and disa codes must be considered when changing the waiting code. 8. Using the drop‐down...

  • Page 196: Auto Redial

    Emerald ice installation, programming & maintenance manual 7-15 phone cal l ha nd ling pr ogramming (03) 7 16. Using the drop‐down list in the auto atendant service: field, select the appropriate operation mode for automated attendant for this co line. Available selections are always, never, day, an...

  • Page 197

    7-16 emerald ice installation, programming & maintenance manual phone cal l ha nd ling pr ogramming (03) 7 deluxe telephone programming 1. Access the deluxe telephone programming features as described in section 3.2. 2. Enter 03-32 and press the softkey beneath save . This advances to the automatic ...

  • Page 198

    Emerald ice installation, programming & maintenance manual 7-17 phone cal l ha nd ling pr ogramming (03) 7 rmp programming 1. Access the rmp using the procedures described in section 3.3. 2. Select rp, call handling, timing from the menu bar. When the rp:call handling‐timing (part 1) window displays...

  • Page 199: Call Forward – Extension

    7-18 emerald ice installation, programming & maintenance manual phone cal l ha nd ling pr ogramming (03) 7 there are many call forward‐extension choices: • all – forward all of your calls. • busy – forward your calls when your telephone is busy. • follow me – forward calls at your extension to the e...

  • Page 200

    Emerald ice installation, programming & maintenance manual 7-19 phone cal l ha nd ling pr ogramming (03) 7 deluxe telephone programming 1. Access the deluxe telephone programming features as described in section 3.2. Program an extension for external call forward: 2. Enter 01- extension no. -18 and ...

  • Page 201

    7-20 emerald ice installation, programming & maintenance manual phone cal l ha nd ling pr ogramming (03) 7 rmp programming 1. Access the rmp using the procedures described in section 3.3. 2. Select rp, extension from the menu bar to display the following window. Program the extension for the ability...

  • Page 202

    Emerald ice installation, programming & maintenance manual 7-21 phone cal l ha nd ling pr ogramming (03) 7 program the various system external call forward parameters: 6. Select rp, call handling, timing from the menu bar. When the rp:call handling‐timing (part 1) window displays, click on the more ...

  • Page 203

    7-22 emerald ice installation, programming & maintenance manual phone cal l ha nd ling pr ogramming (03) 7 description call forwarding‐extension predefined will forward calls directly to the associated directory number for the programmed condition. Extension predefined call forward affects ringing i...

  • Page 204

    Emerald ice installation, programming & maintenance manual 7-23 phone cal l ha nd ling pr ogramming (03) 7 3. Enter 01- extension no. -30 and press the softkey beneath save . This advances to the p-fwd busy programming screen. Or… 4. Enter 01- extension no. -31 and press the softkey beneath save . T...

  • Page 205

    7-24 emerald ice installation, programming & maintenance manual phone cal l ha nd ling pr ogramming (03) 7 rmp programming 1. Access the rmp using the procedures described in section 3.3. 2. Select rp, extension from the menu bar to display the following window. Program the appropriate extension for...

  • Page 206

    Emerald ice installation, programming & maintenance manual 7-25 phone cal l ha nd ling pr ogramming (03) 7 program the predefined forward time as required: 8. Select rp, call handling, timing from the menu bar to display the following window. 9. Using the drop‐down list in the predefined fwd time: f...

  • Page 207

    7-26 emerald ice installation, programming & maintenance manual phone cal l ha nd ling pr ogramming (03) 7 description caller identification information for one hundred (100) calls is stored in a call table. While reviewing the calls, you will have the option to dial the number, obtain more informat...

  • Page 208

    Emerald ice installation, programming & maintenance manual 7-27 phone cal l ha nd ling pr ogramming (03) 7 3. Enter 03-27 to program the country code . Or… 4. Enter 03-28 to program the long dist prefix . Or… 5. Enter 03-29 to program the local area code . 6. Press the softkey beneath save after eac...

  • Page 209

    7-28 emerald ice installation, programming & maintenance manual phone cal l ha nd ling pr ogramming (03) 7 20. Press the volume button ( v ) to return to the db item selection screen or exit programming. Rmp programming 1. Access the rmp using the procedures described in section 3.3. 2. Select rp, c...

  • Page 210

    Emerald ice installation, programming & maintenance manual 7-29 phone cal l ha nd ling pr ogramming (03) 7 6. Click on the setting button to display the following: 7. To dial outside of the local area code, assign an area prefix code to use when dialing. The area prefix code can be up to 5 digits. 8...

  • Page 211

    7-30 emerald ice installation, programming & maintenance manual phone cal l ha nd ling pr ogramming (03) 7 description co line supervision is a central office (telephone company) feature. This feature allows for advanced handling of call connections when the distant end party disconnects. This funct...

  • Page 212

    Emerald ice installation, programming & maintenance manual 7-31 phone cal l ha nd ling pr ogramming (03) 7 program call abandon timers as required, to match co operation: 9. Enter 03-42 and press the softkey beneath save }. This advances to the talk abandn programmings screen.(call abandon during co...

  • Page 213

    7-32 emerald ice installation, programming & maintenance manual phone cal l ha nd ling pr ogramming (03) 7 program co lines for call abandon: 3. Using the drop‐down list in the co line: field, select a co line to program. 4. Using the checkbox in the call abandon field, click on the checkbox to prog...

  • Page 214: Meet Me Conference

    Emerald ice installation, programming & maintenance manual 7-33 phone cal l ha nd ling pr ogramming (03) 7 description meet me conference is used join telephone connections together. It simplifies the setup process by assigning designated system resources as conference destinations. The result is ei...

  • Page 215

    7-34 emerald ice installation, programming & maintenance manual phone cal l ha nd ling pr ogramming (03) 7 deluxe telephone programming 1. Access the deluxe telephone programming features as described in section 3.2. Program the meet me conference time: 2. Enter 03-38 and press the softkey beneath s...

  • Page 216

    Emerald ice installation, programming & maintenance manual 7-35 phone cal l ha nd ling pr ogramming (03) 7 rmp programming 1. Access the rmp using the procedures described in section 3.3. 2. Select rp, call handling from the menu bar to display the following window. Program the meet me conference ta...

  • Page 217

    7-36 emerald ice installation, programming & maintenance manual phone cal l ha nd ling pr ogramming (03) 7 5. By clicking the checkbox in the conference tone: field, select whether to enabled or disable the conference tone so that entry into a conference is indicated with an alert tone or entered in...

  • Page 218

    Emerald ice installation, programming & maintenance manual 7-37 phone cal l ha nd ling pr ogramming (03) 7 each of the calls involved in a holding conference will be placed on exclusive hold. When the controlling party exits a conference, the most recently invited internal party will be designated a...

  • Page 219

    7-38 emerald ice installation, programming & maintenance manual phone cal l ha nd ling pr ogramming (03) 7 program the conference tone operation: 8. Enter 03-24 and then the softkey beneath save . This advances to the conf tone programming screen. 9. Toggle the softkey beneath chg for y/n . Y will e...

  • Page 220

    Emerald ice installation, programming & maintenance manual 7-39 phone cal l ha nd ling pr ogramming (03) 7 program the conference tone operation: 5. Select rp, call handling, feature control from the menu bar to display the following window. 6. Click on the checkbox in the conference tone field to e...

  • Page 221

    7-40 emerald ice installation, programming & maintenance manual phone cal l ha nd ling pr ogramming (03) 7 disa is available only with the the installation of a 4vaa automated attendant card in the ksu. Description this feature allows you to remotely access system resources such as system speed dial...

  • Page 222

    Emerald ice installation, programming & maintenance manual 7-41 phone cal l ha nd ling pr ogramming (03) 7 the disa talk time is programmable for 1, 2, 3, 5, 10, and 15 minutes (default is 1 minute). The disa talk time is set to automatically drop the connected outside parties upon expiration of the...

  • Page 223

    7-42 emerald ice installation, programming & maintenance manual phone cal l ha nd ling pr ogramming (03) 7 8. Toggle the softkey beneath chg for y/n . Y will enable disa for the cos 0. 9. Press the softkey beneath next to advance to the next extension cos for programming. 10. Repeat step 8 for all o...

  • Page 224

    Emerald ice installation, programming & maintenance manual 7-43 phone cal l ha nd ling pr ogramming (03) 7 rmp programming 1. Access the rmp using the procedures described in section 3.3. 2. Select rp, call handling, disa from the menu bar to display the following window. Program ring time to answer...

  • Page 225

    7-44 emerald ice installation, programming & maintenance manual phone cal l ha nd ling pr ogramming (03) 7 8. Using the drop‐down list in the even class field, select the evening class of service. This is the extension cos that will be assigned to the disa caller during the evening service mode. Sin...

  • Page 226

    Emerald ice installation, programming & maintenance manual 7-45 phone cal l ha nd ling pr ogramming (03) 7 description this feature allows deluxe and standard model telephone extensions to generate in‐band dtmf tones while connected on icm calls to an on‐site voicemail system and to ancillary device...

  • Page 227

    7-46 emerald ice installation, programming & maintenance manual phone cal l ha nd ling pr ogramming (03) 7 rmp programming 1. Access the rmp using the procedures described in section 3.3. 2. Select rp, call handling, dialing from the menu bar. When the rp: call handling‐dialing (part 1) window appea...

  • Page 228

    Emerald ice installation, programming & maintenance manual 7-47 phone cal l ha nd ling pr ogramming (03) 7 description flash refers to the command issued at an analog device to invoke system features. Flash is the momentary operation of the hook‐switch at an analog device. Conversely, the on‐hook co...

  • Page 229

    7-48 emerald ice installation, programming & maintenance manual phone cal l ha nd ling pr ogramming (03) 7 deluxe telephone programming 1. Access the deluxe telephone programming features as described in section 3.2. 2. Enter 03-15 , then press the softkey beneath save . This advances to the slt hoo...

  • Page 230

    Emerald ice installation, programming & maintenance manual 7-49 phone cal l ha nd ling pr ogramming (03) 7 rmp programming 1. Access the rmp using the procedures described in section 3.3. 2. Select rp, call handling, timing from the menu bar. When the rp: call handling‐dialing (part 1) window appear...

  • Page 231: Flash – Co Line

    7-50 emerald ice installation, programming & maintenance manual phone cal l ha nd ling pr ogramming (03) 7 description flash – co line is a programmed setting that will determine what flash timing will be presented to the telephone company central office when the user issues a hook‐flash command whi...

  • Page 232

    Emerald ice installation, programming & maintenance manual 7-51 phone cal l ha nd ling pr ogramming (03) 7 4. Press the volume button ( v ) to return to the db item selection screen or exit programming. Rmp programming 1. Access the rmp using the procedures described in section 3.3. 2. Select rp, ca...

  • Page 233: Flash – Pbx Line

    7-52 emerald ice installation, programming & maintenance manual phone cal l ha nd ling pr ogramming (03) 7 description flash – pbx line is a programmed setting that will determine what flash timing will be presented to the host telephone system when the emerald ice is installed as a subordinate syst...

  • Page 234

    Emerald ice installation, programming & maintenance manual 7-53 phone cal l ha nd ling pr ogramming (03) 7 rmp programming 1. Access the rmp using the procedures described in section 3.3. 2. Select rp, call handling, timing from the menu bar to display the following window. 3. Using the drop‐down li...

  • Page 235

    7-54 emerald ice installation, programming & maintenance manual phone cal l ha nd ling pr ogramming (03) 7 description you may place any co line on system hold by pressing the hold ( h ) button. When you place a line on system hold, the green lamp for that line will flash at the i‐hold rate. This sy...

  • Page 236

    Emerald ice installation, programming & maintenance manual 7-55 phone cal l ha nd ling pr ogramming (03) 7 deluxe telephone programming 1. Access the deluxe telephone programming features as described in section 3.2. Program hold reminder: 2. Enter 03-08 , then press the softkey beneath save . This ...

  • Page 237

    7-56 emerald ice installation, programming & maintenance manual phone cal l ha nd ling pr ogramming (03) 7 rmp programming 1. Access the rmp using the procedures described in section 3.3. 2. Select rp, call handling, timing from the menu bar to display the following window. 3. Using the drop‐down li...

  • Page 238

    Emerald ice installation, programming & maintenance manual 7-57 phone cal l ha nd ling pr ogramming (03) 7 4. Click on the more button to display the following window: 5. Using the drop‐down list in the hold recall slt: field, select a timer, in seconds, to change the time that calls placed on hold ...

  • Page 239: Exclusive Hold

    7-58 emerald ice installation, programming & maintenance manual phone cal l ha nd ling pr ogramming (03) 7 description when using the feature button and the hold button together, you may place an outside call on private or exclusive hold. The held line will appear in use at other extensions. When yo...

  • Page 240

    Emerald ice installation, programming & maintenance manual 7-59 phone cal l ha nd ling pr ogramming (03) 7 deluxe telephone programming 1. Access the deluxe telephone programming features as described in section 3.2. 2. Enter 03-09 , then press the softkey beneath save . This advances to the ex_hold...

  • Page 241: Hold Abandon

    7-60 emerald ice installation, programming & maintenance manual phone cal l ha nd ling pr ogramming (03) 7 3. Using the drop‐down list in the ex_hold time: field, select an exclusive hold time, in minutes of between 1 and 8 minutes. The green lamp for that line at your telephone will flash fast and ...

  • Page 242

    Emerald ice installation, programming & maintenance manual 7-61 phone cal l ha nd ling pr ogramming (03) 7 deluxe telephone programming 1. Access the deluxe telephone programming features as described in section 3.2. 2. Enter 03-43 , then press the softkey beneath save . This advances to hold abando...

  • Page 243

    7-62 emerald ice installation, programming & maintenance manual phone cal l ha nd ling pr ogramming (03) 7 description hotel mode can be enabled in the system programming. This feature allows the system attendant to administer certain system extension features to emulate hotel operations. The system...

  • Page 244

    Emerald ice installation, programming & maintenance manual 7-63 phone cal l ha nd ling pr ogramming (03) 7 rmp programming 1. Access the rmp using the procedures described in section 3.3. 2. Select rp, call handling, feature control from the menu bar to display the following window. 3. Using the che...

  • Page 245: Pause / Pause Insertion

    7-64 emerald ice installation, programming & maintenance manual phone cal l ha nd ling pr ogramming (03) 7 pause insertion is used to generate an intentional delay in dialing on outgoing co line calls. A pause or a combination of pauses may be stored in the speed dial bins to allow timed access to s...

  • Page 246

    Emerald ice installation, programming & maintenance manual 7-65 phone cal l ha nd ling pr ogramming (03) 7 deluxe telephone programming 1. Access the deluxe telephone programming features as described in section 3.2. Program auto pause insertion time (used with pbx type co line ports): 2. Enter 03-1...

  • Page 247

    7-66 emerald ice installation, programming & maintenance manual phone cal l ha nd ling pr ogramming (03) 7 rmp programming 1. Access the rmp using the procedures described in section 3.3. 2. From the toolbar select rp, call handling,timing to display the following: 3. Program the pause time, in seco...

  • Page 248: Single Line Telephone-Flash

    Emerald ice installation, programming & maintenance manual 7-67 phone cal l ha nd ling pr ogramming (03) 7 description single line telephones and similar analog devices connected to analog ports of the emerald ice system must use unsophisticated signaling to administer call‐processing operations (li...

  • Page 249

    7-68 emerald ice installation, programming & maintenance manual phone cal l ha nd ling pr ogramming (03) 7 deluxe telephone programming 1. Access the deluxe telephone programming features as described in section 3.2. 2. Enter 03-15 , then press the softkey beneath save . This advances to the slt hoo...

  • Page 250

    Emerald ice installation, programming & maintenance manual 7-69 phone cal l ha nd ling pr ogramming (03) 7 rmp programming 1. Access the rmp using the procedures described in section 3.3. 2. From the toolbar select rp, call handling,timing to display the rp: calling handling: timing (part 1) window....

  • Page 251

    7-70 emerald ice installation, programming & maintenance manual phone cal l ha nd ling pr ogramming (03) 7 description depending on the outside plant environment, type of central office, and customer’s specialized dialing requirements, the dtmf on time (tone) and pulse dialing – pulse time and pulse...

  • Page 252

    Emerald ice installation, programming & maintenance manual 7-71 phone cal l ha nd ling pr ogramming (03) 7 5. Press the softkey beneath next to advance to pulse dialing inter_dgt time . This is the system timing, in milliseconds of the time between digit dialing signals. (dial pulse and dtmf modes u...

  • Page 253

    7-72 emerald ice installation, programming & maintenance manual phone cal l ha nd ling pr ogramming (03) 7 3. Using the drop‐down lists in the inter‐digit:, tone time:, and break time: fields, select values, in milliseconds for the following: inter‐digit: this is the system timing, in milliseconds o...

  • Page 254: Transfer

    Emerald ice installation, programming & maintenance manual 7-73 phone cal l ha nd ling pr ogramming (03) 7 description transfer is used to deliver calls at your extension to another extension while maintaining the privacy of the connection. This means that calls can be routed to emerald ice system d...

  • Page 255

    7-74 emerald ice installation, programming & maintenance manual phone cal l ha nd ling pr ogramming (03) 7 default settings: call handling – xfr_i recall (transfer – idle recall) is set to 30 seconds. (range is 16/30/60/90/120 seconds.) call handling – xfr_b recall (transfer – busy recall) is set to...

  • Page 256

    Emerald ice installation, programming & maintenance manual 7-75 phone cal l ha nd ling pr ogramming (03) 7 rmp programming 1. Access the rmp using the procedures described in section 3.3. 2. From the toolbar select rp, call handling, timing to display the following: 3. Using the drop‐down lists in t...

  • Page 257

    7-76 emerald ice installation, programming & maintenance manual phone cal l ha nd ling pr ogramming (03) 7 description an extension can be limited to calls that are within a specific programmed time. The emerald ice can be set to warn an extension that the time has expired thereby advising the user ...

  • Page 258

    Emerald ice installation, programming & maintenance manual 7-77 phone cal l ha nd ling pr ogramming (03) 7 deluxe telephone programming 1. Access the deluxe telephone programming features as described in section 3.2. Program the extension for the appropriate mode: 2. Enter 01- extension no. -08 for ...

  • Page 259

    7-78 emerald ice installation, programming & maintenance manual phone cal l ha nd ling pr ogramming (03) 7 rmp programming 1. Access the rmp using the procedures described in section 3.3. 2. From the toolbar select rp, extension to display the following: program extensions for the appropriate call l...

  • Page 260

    Emerald ice installation, programming & maintenance manual 7-79 phone cal l ha nd ling pr ogramming (03) 7 program warning time incoming/outgoing: 7. From the toolbar select rp, call handling, timing. Then click on the more button to display the following: 8. Using the drop‐down lists in the outgoin...

  • Page 261

    7-80 emerald ice installation, programming & maintenance manual phone cal l ha nd ling pr ogramming (03) 7.

  • Page 262: Attendant

    Emerald ice installation, programming & maintenance manual 8-1 phone system resour ce handling (0 4) 8 8 phone system resource handling (04) description one primary attendant may be assigned in each of the emerald ice system’s three (3) tenant groups. The deluxe telephone will serve as the attendant...

  • Page 263

    8-2 emerald ice installation, programming & maintenance manual phone system resour ce handling (0 4) 8 default settings: extension 401 is the system programmed attendant. Extension 401 attendant password is 9999 . Deluxe telephone programming 1. Access the database item selection screen using the pr...

  • Page 264

    Emerald ice installation, programming & maintenance manual 8-3 phone system resour ce handling (0 4) 8 program attendant extension password: 9. Refer to attendant extension in section 8.2 for programming instructions of this feature. The default password is 9999 . Rmp programming 1. Access the rmp u...

  • Page 265

    8-4 emerald ice installation, programming & maintenance manual phone system resour ce handling (0 4) 8 description the attendant/extension dss console is a self contained digital terminal that interacts with a predetermined deluxe telephone. The console has 60 programmable buttons that can be used f...

  • Page 266

    Emerald ice installation, programming & maintenance manual 8-5 phone system resour ce handling (0 4) 8 only valid (equipment installed) extension directory numbers can be assigned as dss console owners. 4. Press the softkey beneath save . 5. Press the softkey beneath next . The current directory of ...

  • Page 267

    8-6 emerald ice installation, programming & maintenance manual phone system resour ce handling (0 4) 8 program dss console owner/port: 3. Click on the dss unit that you want to program a directory number and dss owner to. 4. Using the drop‐down lists in the dir no. And dss owner fields, select a dir...

  • Page 268

    Emerald ice installation, programming & maintenance manual 8-7 phone system resour ce handling (0 4) 8 deluxe telephone programming n/a rmp programming 1. Access the rmp using the procedures described in section 3.3. 2. From the toolbar select rp, feature key programing, dss to display the following...

  • Page 269: Call Operator / Attendant

    8-8 emerald ice installation, programming & maintenance manual phone system resour ce handling (0 4) 8 8. Click on the close button to close the window without making changes or click on the update button and follow the prompts to save the database changes. Description the extension that is programm...

  • Page 270

    Emerald ice installation, programming & maintenance manual 8-9 phone system resour ce handling (0 4) 8 be enter as a single digit or both digits. See the table below for some examples: 4. Press the softkey beneath save . 5. Press the volume button ( v ) to return to the db item select screen. Progra...

  • Page 271

    8-10 emerald ice installation, programming & maintenance manual phone system resour ce handling (0 4) 8 or… 16. Press the volume button ( v ) to return to the db item select screen and enter the index for the appropriate database item for the appropriate tenant group. Use the following table for ind...

  • Page 272

    Emerald ice installation, programming & maintenance manual 8-11 phone system resour ce handling (0 4) 8 3. Using the drop down list in the operator code‐length field, select the length between 1 and 4 digits. 4. Enter the a value in the operator code‐leading field. For leading, you are entering the ...

  • Page 273

    8-12 emerald ice installation, programming & maintenance manual phone system resour ce handling (0 4) 8 6. When finished programming co line name/labels, press the volume button ( v ) to return to the db item select screen or exit programming. Rmp programming 1. Access the rmp using the procedures d...

  • Page 274

    Emerald ice installation, programming & maintenance manual 8-13 phone system resour ce handling (0 4) 8 the direct station selection console or dss is a self‐contained digital device that connects to an available emerald ice digital port. The console provides one‐button access to system resources fo...

  • Page 275

    8-14 emerald ice installation, programming & maintenance manual phone system resour ce handling (0 4) 8 7. Press the softkey beneath chg to change/enter the digital port directory number where the dss is connected. 8. Enter the directory number of the digital port where the dss console is connected,...

  • Page 276

    Emerald ice installation, programming & maintenance manual 8-15 phone system resour ce handling (0 4) 8 6. Continue other programming or click on the close button to close the window without making changes or click on the update button and follow the prompts to save the database changes..

  • Page 277: Extension Password

    8-16 emerald ice installation, programming & maintenance manual phone system resour ce handling (0 4) 8 description all extensions of the emerald ice system have an associated user password. Passwords are used to facilitate phone lock, call forward remote and attendant features. Password length is s...

  • Page 278

    Emerald ice installation, programming & maintenance manual 8-17 phone system resour ce handling (0 4) 8 feature. To view extension passwords: 8. Enter 04-04-02- 401‐456 and then press the softkey beneath save . The selected extension password displays. 9. Press the softkey beneath back or the softke...

  • Page 279: Extension User Name

    8-18 emerald ice installation, programming & maintenance manual phone system resour ce handling (0 4) 8 5. Click on the apply button to apply the assignment. The extension/user name/passwords will appear in the extension display area. 6. Click on the close button to close the window without making c...

  • Page 280

    Emerald ice installation, programming & maintenance manual 8-19 phone system resour ce handling (0 4) 8 deluxe telephone programming 1. Access the database item selection screen using the procedures in section 3.2. 2. Enter 04-05- extension no. Then press the softkey beneath save . This advances to ...

  • Page 281

    8-20 emerald ice installation, programming & maintenance manual phone system resour ce handling (0 4) 8 5. Click on the apply button to apply the assignment. The extension/user name/passwords will appear in the extension display area. 6. Click on the close button to close the window without making c...

  • Page 282

    Emerald ice installation, programming & maintenance manual 8-21 phone system resour ce handling (0 4) 8 deluxe telephone programming 1. Access the database item selection screen using the procedures in section 3.2. 2. Enter 04-11 and then press the softkey beneath save . This advances to the loud be...

  • Page 283

    8-22 emerald ice installation, programming & maintenance manual phone system resour ce handling (0 4) 8 5. Repeat steps 3 and 4 for selecting m.S.1, m.S.2 or e. P from the application name drop down list. L.B. (loud bell) for signaling system users that a trunk call is ringing. This can be especiall...

  • Page 284

    Emerald ice installation, programming & maintenance manual 8-23 phone system resour ce handling (0 4) 8 description a busy or unattended deluxe telephone may be notified of a call attempt via one of the emerald ice system messaging features. At a deluxe telephone, the display will show messages wait...

  • Page 285

    8-24 emerald ice installation, programming & maintenance manual phone system resour ce handling (0 4) 8 5. Use the the dial pad keys to enter the new message. When finished press the softkey beneath save . 6. Press the volume button ( v ) to return to the data base item selection screen or exit prog...

  • Page 286: Messaging – Status Text

    Emerald ice installation, programming & maintenance manual 8-25 phone system resour ce handling (0 4) 8 description each deluxe telephone can display an extension status display message that informs other users of the current status of their extension. Six programmed messages can be used with one me...

  • Page 287

    8-26 emerald ice installation, programming & maintenance manual phone system resour ce handling (0 4) 8 rmp programming 1. Access the rmp using the procedures described in section 3.3. 2. From the toolbar select rp, resource, preprogrammed message to display the following: 3. Change the appropriate ...

  • Page 288: Modem

    Emerald ice installation, programming & maintenance manual 8-27 phone system resour ce handling (0 4) 8 description the emerald ice system has an optionally available internal modem for remote rmp programming support. When equipped, the modem allows dedicated communications between the system proces...

  • Page 289

    8-28 emerald ice installation, programming & maintenance manual phone system resour ce handling (0 4) 8 8. Press the volume button ( v ) to return to the data base item selection screen or exit programming. Rmp programming 1. Access the rmp using the procedures described in section 3.3. 2. From the ...

  • Page 290

    Emerald ice installation, programming & maintenance manual 8-29 phone system resour ce handling (0 4) 8 description programming the emerald ice system database is possible in three ways. • by deluxe telephone. • on site via pc. • remotely via modem. Refer to section 3.2 for instructions on accessing...

  • Page 291

    8-30 emerald ice installation, programming & maintenance manual phone system resour ce handling (0 4) 8 default settings: rmp connection – auto log off = 20 minutes. (range is 10/20…60.) rmp connection – log on again = 30 minutes. (range is 0/10…60.) built‐in modem – dir no. Is set to 400. (range is...

  • Page 292

    Emerald ice installation, programming & maintenance manual 8-31 phone system resour ce handling (0 4) 8 10. Press the softkey beneath chg until the appropriate baud rate displays. Selections are 1200 and 2400 . 11. Press the volume button ( v ) to return to the db item selection screen or exit progr...

  • Page 293

    8-32 emerald ice installation, programming & maintenance manual phone system resour ce handling (0 4) 8 to program the built‐in modem directory number and/or modem baud rate: 5. From the toolbar select rp, resource, modem and serial port to display the following: 6. Using the drop‐down list in the d...

  • Page 294

    Emerald ice installation, programming & maintenance manual 8-33 phone system resour ce handling (0 4) 8 description speed dialing allows you to store frequently dialed numbers. These numbers are accessed for dialing by the associated speed dial directory number (speed number location). The directory...

  • Page 295

    8-34 emerald ice installation, programming & maintenance manual phone system resour ce handling (0 4) 8 individual spd no. – 500‐519 assigned. The range is any number per numbering plan. System spd no. – length is 3. The range is 1‐4. System spd no. – 600‐699 assigned. The range is any number per nu...

  • Page 296

    Emerald ice installation, programming & maintenance manual 8-35 phone system resour ce handling (0 4) 8 13. Press the softkey beneath next , this advances to the system list assignment screen for system speed dial numbers. 14. Press the softkey beneath show . This advances to the show tenant screen....

  • Page 297

    8-36 emerald ice installation, programming & maintenance manual phone system resour ce handling (0 4) 8 28. Enter the new telephone number with special characters as required. Pause = pgm + 70 flash = pgm + 3 speed numbering programming=pgm+1 + next speed number (600‐699). 29. Press the softkey bene...

  • Page 298

    Emerald ice installation, programming & maintenance manual 8-37 phone system resour ce handling (0 4) 8 program spd no. Assignment (system): 3. Using the drop‐down list in the tenant: field, select a tenant group to assign speed dial numbers to. 4. Using the drop‐down list in the number of spd.(for ...

  • Page 299

    8-38 emerald ice installation, programming & maintenance manual phone system resour ce handling (0 4) 8.

  • Page 300

    Emerald ice installation, programming & maintenance manual 9-1 phone restriction pr ogramming (05) 9 9 phone restriction programming (05) description account codes can be entered at any extension voluntarily to record an association of the call in progress in detailed records output from the emerald...

  • Page 301

    9-2 emerald ice installation, programming & maintenance manual phone restriction pr ogramming (05) 9 deluxe telephone programming 1. Access the database item selection screen using the procedures in section 3.2. 2. Enter 05-02 and press the softkey beneath save to advance to the account code program...

  • Page 302

    Emerald ice installation, programming & maintenance manual 9-3 phone restriction pr ogramming (05) 9 11. Press the softkey beneath chg until the appropriate cos displays for this account code pswd . 12. Press the softkey beneath next and disabled is displayed. This setting is used temporarily disabl...

  • Page 303

    9-4 emerald ice installation, programming & maintenance manual phone restriction pr ogramming (05) 9 5. Enter a new account code (password) in the password field. The password should be no more than the number of digits programmed in step 3. 6. Using the drop‐down list in the cos field, select a cla...

  • Page 304

    Emerald ice installation, programming & maintenance manual 9-5 phone restriction pr ogramming (05) 9 inconsistent with this entry is dialed. A call dialed as 1813410 is denied when the digit “0” is dialed. A call dialed as 1813419+any digits, is allowed. Digit interval 001 is programmed as: from “0,...

  • Page 305

    9-6 emerald ice installation, programming & maintenance manual phone restriction pr ogramming (05) 9 7. Enter the new ending digit sequence and then press the softkey beneath save . 8. Press the softkey beneath next to advance to extension or co line cos as required for change. 9. Press the softkey ...

  • Page 306

    Emerald ice installation, programming & maintenance manual 9-7 phone restriction pr ogramming (05) 9 rmp programming 1. Access the rmp using the procedures described in section 3.3. 2. From the toolbar select rp, toll restriction, call discrimination table to display the following: 3. Using the drop...

  • Page 307

    9-8 emerald ice installation, programming & maintenance manual phone restriction pr ogramming (05) 9 program co lines for the cos to follow: x. Click on the apply button to apply the programming. X. Click on the close button to close the window without making changes or click on the update button an...

  • Page 308: (06)

    Emerald ice installation, programming & maintenance manual 10-1 phone tr u n k app licati on pr ogramming ( 06) 10 10 phone trunk application programming (06) description ucd (uniform call distribution) is a flexible function of the emerald ice system. Simply stated, ucd grouping allows system resou...

  • Page 309

    10-2 emerald ice installation, programming & maintenance manual phone tr u n k app licati on pr ogramming ( 06) 10 status’ busy, dnd active, agent log off active, or when calls to the member go unanswered.) when configured as “all ring” the ucd group functions such that calls to the group or calls t...

  • Page 310

    Emerald ice installation, programming & maintenance manual 10-3 phone tr u n k app licati on pr ogramming ( 06) 10 overflow count: each ucd group has an overflow count that is associated to the overflow 2 timer. This counter can be set to allow a specific number of times that the overflow 2 timer ma...

  • Page 311

    10-4 emerald ice installation, programming & maintenance manual phone tr u n k app licati on pr ogramming ( 06) 10 extension application – ucd – overflow 2 destination = null. The range is ucd group or extension directory number. Extension application – ucd – overflow count = 1. The range is 1‐128. ...

  • Page 312

    Emerald ice installation, programming & maintenance manual 10-5 phone tr u n k app licati on pr ogramming ( 06) 10 19. Enter 06-01-01-24-03- 01‐24 (ucd group select specific member). 20. Press the softkey beneath chg . 21. Enter the extension directory number of the extension to assign as a member. ...

  • Page 313

    10-6 emerald ice installation, programming & maintenance manual phone tr u n k app licati on pr ogramming ( 06) 10 45. Enter 06-01-01-24-08 (ucd group select overflow 2 timer). 46. Press the softkey beneath chg . 47. Enter an appropriate overflow 2 timer. 48. Press the softkey beneath save . 49. Pre...

  • Page 314

    Emerald ice installation, programming & maintenance manual 10-7 phone tr u n k app licati on pr ogramming ( 06) 10 rmp programming 1. Access the rmp using the procedures described in section 3.3. 2. From the toolbar select rp, extension application, uniform call distribution to display the following...

  • Page 315

    10-8 emerald ice installation, programming & maintenance manual phone tr u n k app licati on pr ogramming ( 06) 10 8. Using the drop‐down lists in the ucd members 1‐24 fields, select members to program to the hunt group being programmed. 9. Click on the close button when you have finished adding mem...

  • Page 316

    Emerald ice installation, programming & maintenance manual 10-9 phone tr u n k app licati on pr ogramming ( 06) 10 announcement device. Recorded announcement devices can be used to play recorded messages to callers waiting in queue. (typically, “please continue to hold to reserve your place in queue...

  • Page 317

    10-10 emerald ice installation, programming & maintenance manual phone tr u n k app licati on pr ogramming ( 06) 10 description the emerald ice system may be interfaced to a third‐party voicemail system via spare analog ports. Doing so occupies these ports and therefore reduces the number of system ...

  • Page 318

    Emerald ice installation, programming & maintenance manual 10-11 phone tr u n k app licati on pr ogramming ( 06) 10 deluxe telephone programming 1. Access the database item selection screen using the procedures in section 3.2. 2. Enter 01- extension no. -21 and press the softkey beneath save . This ...

  • Page 319

    10-12 emerald ice installation, programming & maintenance manual phone tr u n k app licati on pr ogramming ( 06) 10 22. Press the softkey beneath next to continue programming the various call handling digits (prefix/suffix). 23. Press the volume button ( v ) to return to the db item selection screen...

  • Page 320

    Emerald ice installation, programming & maintenance manual 10-13 phone tr u n k app licati on pr ogramming ( 06) 10 40. Press the softkey beneath chg to enter the required digits to identify this call as immediately from this subscriber. 41. Press the softkey beneath save. 42. Press the softkey bene...

  • Page 321

    10-14 emerald ice installation, programming & maintenance manual phone tr u n k app licati on pr ogramming ( 06) 10 59. Enter 06-02- tenant group -03 and press the softkey beneath save. This advances to the suffix digit programming screen for the selected tenant group. 60. Press the softkey beneath ...

  • Page 322

    Emerald ice installation, programming & maintenance manual 10-15 phone tr u n k app licati on pr ogramming ( 06) 10 77. Press the softkey beneath next to continue programming the various call handling digits (prefix/suffix). 78. Press the volume button ( v ) to return to the db item selection screen...

  • Page 323

    10-16 emerald ice installation, programming & maintenance manual phone tr u n k app licati on pr ogramming ( 06) 10 2. From the toolbar select rp, extension to display the following: program extension port type: 3. Using the drop‐down list in the extension: field, select an extension to program. 4. ...

  • Page 324

    Emerald ice installation, programming & maintenance manual 10-17 phone tr u n k app licati on pr ogramming ( 06) 10 6. From the toolbar select rp, extension application, uniform call distribution to display the following: 7. Using the drop‐down list in the hunt group: field, select the ucd/hunt grou...

  • Page 325

    10-18 emerald ice installation, programming & maintenance manual phone tr u n k app licati on pr ogramming ( 06) 10 program voicemail hunt group and call handling digits: 11. From the toolbar select rp, extension application, vm table to display the following: on the emerald ice system the default h...

  • Page 326

    Emerald ice installation, programming & maintenance manual 10-19 phone tr u n k app licati on pr ogramming ( 06) 10 13. Using the drop‐down list in the tone time: field, select a time, in milliseconds that is the minimum duration of a dtmf tone delivered to the vm analog port for voice processor ‐ c...

  • Page 327

    10-20 emerald ice installation, programming & maintenance manual phone tr u n k app licati on pr ogramming ( 06) 10 the voicemail ucd group directory number (253) can be programmed on any available feature/dss button. Default settings: n/a deluxe telephone programming 1. Access the database item sel...

  • Page 328

    Emerald ice installation, programming & maintenance manual 10-21 phone tr u n k app licati on pr ogramming ( 06) 10 c. Busy fwd : the code to identify this call as being forwarded to voicemail from the extension due to a busy condition. D. No_ans fwd : the code that identifies this call as being for...

  • Page 329

    10-22 emerald ice installation, programming & maintenance manual phone tr u n k app licati on pr ogramming ( 06) 10 program ucd group and members: 3. Using the drop‐down list in the hunt group: field, select the ucd/hunt group to program as the voicemail hunt group (usually 24). 4. Click on the memb...

  • Page 330: Phone Extension Application

    Emerald ice installation, programming & maintenance manual 11-1 phone extension app lication pr ogramming (07) 11 11 phone extension application programming (07) description co line alternate route works with the emerald ice system co line groups. When this feature is invoked users may be routed ove...

  • Page 331

    11-2 emerald ice installation, programming & maintenance manual phone extension app lication pr ogramming (07) 11 deluxe telephone programming 1. Access the database item selection screen using the procedures in section 3.2. Program co line groups for alternate co line groups: 2. Enter 07-01 ‐co lin...

  • Page 332

    Emerald ice installation, programming & maintenance manual 11-3 phone extension app lication pr ogramming (07) 11 rmp programming 1. Access the rmp using the procedures described in section 3.3. 2. Select rp, c.O. Line application, trunk route settings from the toolbar to display the following windo...

  • Page 333

    11-4 emerald ice installation, programming & maintenance manual phone extension app lication pr ogramming (07) 11 program digits 6. When the alternate trunk route is accessed via this function, digits may need to be added to the user dialed digits for this call to be placed on the alternate trunk ro...

  • Page 334: Fax Tone Detection

    Emerald ice installation, programming & maintenance manual 11-5 phone extension app lication pr ogramming (07) 11 description the emerald ice system has a standard fax tone detection capability on the sixth (6th) port of each co line board. That is, co line ports 6, 12, 18 and 24 have the circuitry ...

  • Page 335

    11-6 emerald ice installation, programming & maintenance manual phone extension app lication pr ogramming (07) 11 rmp programming 1. Access the rmp using the procedures described in section 3.3. 2. Select rp, c.O. Line application, fax detection from the toolbar to display the following window. 3. C...

  • Page 336

    Emerald ice installation, programming & maintenance manual 11-7 phone extension app lication pr ogramming (07) 11 program fax tone timing: 7. Select rp, call handling, timingfrom the toolbar to display the following window. 8. Using the drop‐down list in the fax ring time: field, select a ring time,...

  • Page 337: Pbx Compatibility

    11-8 emerald ice installation, programming & maintenance manual phone extension app lication pr ogramming (07) 11 description the emerald ice system may be installed as a subordinate of a host pbx. In this connection arrangement users access pbx facilities via an ice co line button. To make a pbx ca...

  • Page 338

    Emerald ice installation, programming & maintenance manual 11-9 phone extension app lication pr ogramming (07) 11 5. Program the hunt method (search order) for the selected co line group: a. Enter 07-01-01-08-02 , to then press the softkey beneath save . This advances to the hunting method programmi...

  • Page 339

    11-10 emerald ice installation, programming & maintenance manual phone extension app lication pr ogramming (07) 11 description co line group number directory swapping is provided to further customize directory numbers to specific system resources within resource categories. In this case, the directo...

  • Page 340

    Emerald ice installation, programming & maintenance manual 11-11 phone extension app lication pr ogramming (07) 11 6. Press the volume button ( v ) to return to the database item select screen or press the softkey beneath next to enter another co line group number for which the directory number is t...

  • Page 341

    11-12 emerald ice installation, programming & maintenance manual phone extension app lication pr ogramming (07) 11.

  • Page 342: (08)

    Emerald ice installation, programming & maintenance manual 12-1 phone system ap pl icatio n pr ogramming (0 8) 12 12 phone system application programming (08) description the deluxe model telephone displays can use either 12 or 24‐hour time modes. No "am" or "pm" is displayed in 24-hour mode. Defaul...

  • Page 343

    12-2 emerald ice installation, programming & maintenance manual phone system ap pl icatio n pr ogramming (0 8) 12 rmp programming 1. Access the rmp using the procedures described in section 3.3. 2. Select rp, system application, general settings from the toolbar to display the following window. 3. C...

  • Page 344: System Time and Date

    Emerald ice installation, programming & maintenance manual 12-3 phone system ap pl icatio n pr ogramming (0 8) 12 description the emerald ice system provides a built‐in time clock to track system time for reference in certain features such as system night service mode change, smdr, alarm clock – sys...

  • Page 345

    12-4 emerald ice installation, programming & maintenance manual phone system ap pl icatio n pr ogramming (0 8) 12 7. Press the softkey beneath chg to change the year for the system clock. Or… 8. Press the softkey beneath next to advance to the next system clock item that requires changes. The next s...

  • Page 346

    Emerald ice installation, programming & maintenance manual 12-5 phone system ap pl icatio n pr ogramming (0 8) 12 description the system can be programmed to follow a seven day twenty‐four hour time schedule that will automatically switch incoming co lines to their programmed day, evening or noon ri...

  • Page 347

    12-6 emerald ice installation, programming & maintenance manual phone system ap pl icatio n pr ogramming (0 8) 12 4. If changes are necessary for this day press the softkey beneath show ; otherwise, press the softkey beneath next until the day of the week for which changes must be made displays. The...

  • Page 348

    Emerald ice installation, programming & maintenance manual 12-7 phone system ap pl icatio n pr ogramming (0 8) 12 rmp programming 1. Access the rmp using the procedures described in section 3.3. 2. Select rp, system application, time switching from the toolbar to display the following window. 3. Ent...

  • Page 349: Call Pickup-Group

    12-8 emerald ice installation, programming & maintenance manual phone system ap pl icatio n pr ogramming (0 8) 12 description you may answer calls ringing at another extension using the call pick up group feature. This feature allows you to easily access calls ringing in your group via the single di...

  • Page 350: Co Line Programming Copy

    Emerald ice installation, programming & maintenance manual 12-9 phone system ap pl icatio n pr ogramming (0 8) 12 description this is a programming aid feature. Once one co line has been programmed for the configuration settings, those setting can be copied to other co lines using this utility. Defa...

  • Page 351

    12-10 emerald ice installation, programming & maintenance manual phone system ap pl icatio n pr ogramming (0 8) 12 copy multiple co line(s) via group: 8. Enter 08-11-02 and press the softkey beneath save . This advances to the group copy programming screen. 9. Press the softkey beneath show . The sy...

  • Page 352

    Emerald ice installation, programming & maintenance manual 12-11 phone system ap pl icatio n pr ogramming (0 8) 12 rmp programming 1. Access the rmp using the procedures described in section 3.3. 2. Select rp, system application, configuration copy from the toolbar to display the following window. 3...

  • Page 353: Extension Programming Copy

    12-12 emerald ice installation, programming & maintenance manual phone system ap pl icatio n pr ogramming (0 8) 12 description this database feature is used to copy the various extension programming settings quickly from one extension to other extensions. There are two methods to copy extension data...

  • Page 354

    Emerald ice installation, programming & maintenance manual 12-13 phone system ap pl icatio n pr ogramming (0 8) 12 group copy mode: 7. Enter 08-12-02 and then press the softkey beneath save . This advances to the group copy programming screen. 8. Press the softkey beneath show . This advances to the...

  • Page 355

    12-14 emerald ice installation, programming & maintenance manual phone system ap pl icatio n pr ogramming (0 8) 12 rmp programming 1. Access the rmp using the procedures described in section 3.3. 2. Select rp, system application, configuration copy from the toolbar to display the following window. 3...

  • Page 356: Ring Scheme

    Emerald ice installation, programming & maintenance manual 12-15 phone system ap pl icatio n pr ogramming (0 8) 12 description ring scheme is provided to denote ringing patterns specific to system resources. Ringing at an extension for intercom calls is different than ringing for co line calls. This...

  • Page 357

    12-16 emerald ice installation, programming & maintenance manual phone system ap pl icatio n pr ogramming (0 8) 12 rmp programming 1. Access the rmp using the procedures described in section 3.3. 2. Select rp, system application, general settings from the toolbar to display the following window. 3. ...

  • Page 358

    Emerald ice installation, programming & maintenance manual 12-17 phone system ap pl icatio n pr ogramming (0 8) 12 description the system provides two (2) dedicated 3.5 millimeter phono‐jack type enters to connect two external music sources. These music sources can be monitored at deluxe telephone e...

  • Page 359

    12-18 emerald ice installation, programming & maintenance manual phone system ap pl icatio n pr ogramming (0 8) 12 program music directory number leading 1, 2 or 3: 5. Enter 08-09-09-02 and then press the softkey beneath save to advance to the leading programming screen. 6. Press the softkey beneath...

  • Page 360: External Paging

    Emerald ice installation, programming & maintenance manual 12-19 phone system ap pl icatio n pr ogramming (0 8) 12 5. Click on the close button to close the window without making changes or click on the updatebutton and follow the prompts to save the database changes. Description the system provides...

  • Page 361

    12-20 emerald ice installation, programming & maintenance manual phone system ap pl icatio n pr ogramming (0 8) 12 program external page directory number leading 1, 2 or 3: 5. Enter 08-09-11-02 and then press the softkey beneath save to advance to the leading 1: programming screen. 6. Press the soft...

  • Page 362: Numbering Plan

    Emerald ice installation, programming & maintenance manual 12-21 phone system ap pl icatio n pr ogramming (0 8) 12 description the emerald ice numbering plan refers to the structure of dialed access to the various resources that are part of the system. A primary example is the extension numbers of t...

  • Page 363

    12-22 emerald ice installation, programming & maintenance manual phone system ap pl icatio n pr ogramming (0 8) 12 deluxe telephone programming 1. Access the deluxe telephone programming features as described in section 3.2. 2. Enter 08-09-01 and then press the softkey beneath save to advance to the...

  • Page 364

    Emerald ice installation, programming & maintenance manual 12-23 phone system ap pl icatio n pr ogramming (0 8) 12 10. Press the softkey beneath next to advance to the next leading digit to program or until the next numbering plan item to be changed displays. 11. Repeat the steps 6‐10 above for all ...

  • Page 365

    12-24 emerald ice installation, programming & maintenance manual phone system ap pl icatio n pr ogramming (0 8) 12 rmp programming 1. Access the rmp using the procedures described in section 3.3. 2. Select rp, system application, numbering plan from the toolbar to display the following window. Progr...

  • Page 366: User Programming

    Emerald ice installation, programming & maintenance manual 13-1 user pr ogramming 13 13 user programming the emerald ice features described herein are system database features that can be programmed by users on a deluxe telephone and generally involve the use of feature codes. Feature code: n/a desc...

  • Page 367

    13-2 emerald ice installation, programming & maintenance manual user pr ogramming 13 operation since the alphanumeric display enhances most feature operation, its use is discussed in the text of the related features. Operational notes • display messages each have their own display priority depending...

  • Page 368

    Emerald ice installation, programming & maintenance manual 13-3 user pr ogramming 13 4. Enter the password for this tenant group attendant (default for the tenant group 1 attendant is 9999 ). 5. Press the softkey beneath show . The first administrative item ( svc mode change ) displays. 6. Press the...

  • Page 369

    13-4 emerald ice installation, programming & maintenance manual user pr ogramming 13 6. Dial 1 ‐ 99 to set the maximum seconds allowed to record the specific greeting/message. (keep in mind that the maximum length of auto‐attendant greeting/messages is 120 seconds.) 7. Press the softkey beneath save...

  • Page 370

    Emerald ice installation, programming & maintenance manual 13-5 user pr ogramming 13 24. When finished making changes, exit administration by pressing the s button twice. Or return to the previous administrative level by pressing the hold button ( h ). 25. Press the softkey beneath next . The admini...

  • Page 371

    13-6 emerald ice installation, programming & maintenance manual user pr ogramming 13 locations 500 and 501, enter into location 500: 123 ‐ 456 ‐ 7890 + pgm + 1 + 501 + the soft‐ key beneath save (where 501 is the second speed number location). Enter into 501: 123 ‐ 456 ‐ 7890 ‐ 123 ‐ 456 ‐ 789 0 . •...

  • Page 372: Auto Hold

    Emerald ice installation, programming & maintenance manual 13-7 user pr ogramming 13 feature code: pgm p94 description the auto hold feature will automatically place the current call on hold if you are on a call and you press an outside line button. For example, if you are currently on a call on the...

  • Page 373

    13-8 emerald ice installation, programming & maintenance manual user pr ogramming 13 2. The extension returns to an idle state. Operational notes • the feature code pgm p94 can be programmed under a flexible but‐ ton on a deluxe telephone. To enable/disable the feature, toggle the fea‐ ture/dss butt...

  • Page 374

    Emerald ice installation, programming & maintenance manual 13-9 user pr ogramming 13 4. Enter the valid co line directory number (e.G., 700 for co line 1, 723 for co line 16). 5. Press the softkey beneath save . 6. Press the softkey beneath co gp to select a specific co line group number to access w...

  • Page 375

    13-10 emerald ice installation, programming & maintenance manual user pr ogramming 13 operation the auxiliary lamp/led status bar will operate and give visual indications as follows: flash rate priority red lamp green lamp ‐ fast 1 ‐ incoming co line ringing incoming intercom ringing slow 2 ‐ mute m...

  • Page 376: Background Music (Bgm)

    Emerald ice installation, programming & maintenance manual 13-11 user pr ogramming 13 feature code: 800 / 801 description background music can be activated on either of the two music channels to monitor music at the extension. An external music source is required. While the extension is idle enter t...

  • Page 377: Battery Back-Up (Memory)

    13-12 emerald ice installation, programming & maintenance manual user pr ogramming 13 feature code: n/a description the emerald ice system is equipped with a lithium ion battery for maintaining volatile system database programming and extension programming during commercial ac power interruption. Th...

  • Page 378: Battery Back-Up (System)

    Emerald ice installation, programming & maintenance manual 13-13 user pr ogramming 13 operational notes n/a feature code: n/a description an external ups (uninterruptible power supply) (optional) may be installed to connect between the ksu and a dedicated 110vac outlet. The approximate time, in back...

  • Page 379: Busy Lamp Field – Dss

    13-14 emerald ice installation, programming & maintenance manual user pr ogramming 13 feature code: n/a description depending on user requirements, any feature/dss button can be programmed as a blf button to monitor an extension’s status. When an extension is off hook the programmed blf button led f...

  • Page 380: Busy Ring (Allow/deny)

    Emerald ice installation, programming & maintenance manual 13-15 user pr ogramming 13 operational notes • blf/dss buttons may be assigned to any of the 30 user programmable fea‐ ture keys. • extensions in do not disturb mode will cause the led associated to that extension to flash red. • extensions ...

  • Page 381: Call Back – Cancel All

    13-16 emerald ice installation, programming & maintenance manual user pr ogramming 13 operational notes • this feature can be programmed pgm p#2 for a feature/dss button. No led’s will be in use and the button can be depressed and toggled to allow/deny this feature. Feature code: pgm p## description...

  • Page 382: Call Back (Co Line)

    Emerald ice installation, programming & maintenance manual 13-17 user pr ogramming 13 feature code: n/a description the call back feature allows you to queue a busy outside line for use when it becomes available. Default settings: n/a operation 1. Press a busy, programmed outside line button (steady...

  • Page 383

    13-18 emerald ice installation, programming & maintenance manual user pr ogramming 13 6. Press the softkey beneath reply] to be connected to the available outside line and dial as usual or... 7. Press the softkey beneath del] to delete the outside line callback. Operational notes • during call back ...

  • Page 384: Call Back (Extension)

    Emerald ice installation, programming & maintenance manual 13-19 user pr ogramming 13 feature code: n/a description when you call an extension that is busy, in do not disturb, or idle, you can use the call back‐extension feature to queue your call so that it will be placed as soon as the extension i...

  • Page 385

    13-20 emerald ice installation, programming & maintenance manual user pr ogramming 13 to answer a call back: 1. When the call back begins, your extension will ring a special call back alert ring for 30 seconds and the display shows: a. Lift the handset or press s or… b. Press the softkey beneath rep...

  • Page 386: Call Duration Timer

    Emerald ice installation, programming & maintenance manual 13-21 user pr ogramming 13 feature code: n/a description this feature is enabled in the database programming on a per extension basis. When enabled, any outgoing co line will be automatically timed and then dropped after the system “warning ...

  • Page 387: Call Park/call Park Answer

    13-22 emerald ice installation, programming & maintenance manual user pr ogramming 13 feature code: pgm p73 description the call park/call park answer feature allows you to “park” a call at any extension. It is also used to retrieve a parked call from any extension. You can park and retrieve calls b...

  • Page 388: Caller Id

    Emerald ice installation, programming & maintenance manual 13-23 user pr ogramming 13 operational notes • each telephone/extension has one personal extension number used to park one co line call. • from your telephone you can park a call at any active extension number. • the call park feature code m...

  • Page 389

    13-24 emerald ice installation, programming & maintenance manual user pr ogramming 13 3. Press the left soft interactive button to return to the name display. Operational notes • the center soft interactive button can be used while active on a co line call to momentarily view the idle extension disp...

  • Page 390: Caller Id Log

    Emerald ice installation, programming & maintenance manual 13-25 user pr ogramming 13 feature code: pgm p6# description caller id data for one hundred calls is stored in a caller id (cid) table. You can review all call data, dial a stored number, or delete call data. Default settings: n/a operation ...

  • Page 391

    13-26 emerald ice installation, programming & maintenance manual user pr ogramming 13 c. Press [del] to delete a logged call. D. Press [dial] to dial a logged call. Operational notes • you can at any time exit the caller id log mode. • proper programming of local area code(s) and long distance prefi...

  • Page 392: Camp On (Extension)

    Emerald ice installation, programming & maintenance manual 13-27 user pr ogramming 13 feature code: n/a description the camp on feature alerts the user of a busy extension that another extension is attempting a call. When you initiate a camp on, the user at the busy extension hears a camp on alert t...

  • Page 393

    13-28 emerald ice installation, programming & maintenance manual user pr ogramming 13 feature code: n/a description co line calling is the placement of a telephone call on the public switched telephone network. Co line calling includes: dialing local telephone numbers, dialing national long distance...

  • Page 394: Co Line Queuing / Callback

    Emerald ice installation, programming & maintenance manual 13-29 user pr ogramming 13 operation 1. Access a co line. 2. Press an idle co line button. 3. Dial a co line group access code ( 9 , 800 ‐ 806 ). 4. Press a co line group button 5. Dial a speed dial location that has a stored telephone numbe...

  • Page 395

    13-30 emerald ice installation, programming & maintenance manual user pr ogramming 13 operation queue 1. Press a co line that is busy or dial access to a co line group ( 9 , 800 ‐ 806 ). The display shows: 2. Press the softkey beneath cbck . The display shows: cbck to line xx momentarily and then go...

  • Page 396: Default Extension

    Emerald ice installation, programming & maintenance manual 13-31 user pr ogramming 13 feature code: pgm p69 description the default set feature can be used to clear all active settings at your extension (call forward, dnd, etc.) default settings: n/a operation 1. Press pgm p69 . 2. The display shows...

  • Page 397

    13-32 emerald ice installation, programming & maintenance manual user pr ogramming 13 feature code: pgm p# 1 description dial pad confirmation, or touch tone is a tactile response tone that confirms dial pad button operations. Whenever a dial pad button is pressed while this feature is enabled (defa...

  • Page 398

    Emerald ice installation, programming & maintenance manual 13-33 user pr ogramming 13 feature code: pgm p# 7 description distinctive ringing – extension provides a means for denoting one ringing extension from another. There are eight (8) choices are available for an extension to choose. Default set...

  • Page 399: Do Not Disturb

    13-34 emerald ice installation, programming & maintenance manual user pr ogramming 13 feature code: pgm p4 description the do not disturb (dnd) feature blocks all outside line and intercom call ringing. You can activate do not disturb while your telephone is idle or busy. Some extensions with a high...

  • Page 400

    Emerald ice installation, programming & maintenance manual 13-35 user pr ogramming 13 3. When the display reverts back to idle condition, “ do not disturb" is removed from the display. Operational notes • do not disturb is not enabled if you have activated call forward. • at any time while your delu...

  • Page 401: Do Not Disturb (One Time)

    13-36 emerald ice installation, programming & maintenance manual user pr ogramming 13 feature code: pgm p4 description the one‐time do not disturb feature allows you to block outside line ringing while engaged in a call. The feature will automatically be disabled at the end of the current call. Defa...

  • Page 402: Do Not Disturb (Override)

    Emerald ice installation, programming & maintenance manual 13-37 user pr ogramming 13 description the do not disturb – override feature allows you to override the do not disturb condition at another extension. Do not disturb‐override is available only if intrusion ( section 4.16 ) is active on the c...

  • Page 403: Extension Feature Status

    13-38 emerald ice installation, programming & maintenance manual user pr ogramming 13 feature code: pgm p#8 description to find out the current condition of features on your telephone, press pgm p#8 and review the following features: lnr :empty snr :no saved number memo:no saved number telephone loc...

  • Page 404

    Emerald ice installation, programming & maintenance manual 13-39 user pr ogramming 13 smdr output:y icm mode:vc-hf/pr/tn default settings: n/a operation 1. Press pgm p#8 . 2. The display first shows the contents of lnr (last number redial). 3. Use the right interactive button [next] to advance throu...

  • Page 405: Extension Password

    13-40 emerald ice installation, programming & maintenance manual user pr ogramming 13 feature code: pgm p97 description all extensions of the emerald ice system have an associated user password. Passwords are used to activate phone lock, call forward remote and attendant features. Password length is...

  • Page 406: Feature/dss Button Reset

    Emerald ice installation, programming & maintenance manual 13-41 user pr ogramming 13 feature code: pgm p58 description this feature is used to reset all feature/dss buttons to factory settings. 1. While the extension is idle, press pgm p58 . The display prompts for the password: 2. Enter the extens...

  • Page 407

    13-42 emerald ice installation, programming & maintenance manual user pr ogramming 13 feature code: pgm p#5 description the directory/suffix code lookup feature to find the directory number, feature codes, and suffix codes required to operate system features. Default settings: n/a operation 1. While...

  • Page 408: Feature/dss Button Inquiry

    Emerald ice installation, programming & maintenance manual 13-43 user pr ogramming 13 feature code: pgm p#3 description you may review the programming for feature/dss buttons at an idle deluxe telephone. In order to review the programming, you must dial the feature button programming mode. Default s...

  • Page 409

    13-44 emerald ice installation, programming & maintenance manual user pr ogramming 13 conditions • buttons without feature programming will display available key . • refer to the deluxe telephone button maps in the overview – configuration section of this manual for default button assignments. Featu...

  • Page 410

    Emerald ice installation, programming & maintenance manual 13-45 user pr ogramming 13 3. Press [chg] . The following will be displayed. 4. To program the button, you must know the code type. Use feature/directory/suffix code lookup (refer to section 13.30 ) to locate the feature and code you want to...

  • Page 411

    13-46 emerald ice installation, programming & maintenance manual user pr ogramming 13 feature code: pgm p4 description using the forced intercom‐call forward feature, you can immediately forward tone ringing intercom calls to the attendant by pressing the do not disturb button. Default settings: n/a...

  • Page 412: Forced Intercom Tone Ring

    Emerald ice installation, programming & maintenance manual 13-47 user pr ogramming 13 feature code: * description you can use the forced intercom tone ring feature to cause the called telephone to ring when you initiate an intercom call. After a voice announce connection has been established to an e...

  • Page 413: Headset Jack

    13-48 emerald ice installation, programming & maintenance manual user pr ogramming 13 feature code: n/a description all deluxe telephones have a standard 2.5 millimeter headset jack. This headset jack facilitates industry‐standard headset equipped with this jack type. Headset jack adapters are often...

  • Page 414: Headset Mode

    Emerald ice installation, programming & maintenance manual 13-49 user pr ogramming 13 feature code: pgm p9# description the deluxe telephone has a standard 2.5 millimeter headset jack. When headset mode is selected the s button is used to activate/deactivate the headset. Default settings: headset di...

  • Page 415

    13-50 emerald ice installation, programming & maintenance manual user pr ogramming 13 use the headset to answer a call 1. While the telephone is ringing, press s . The s button led flashes to indicate that the headset is active. The ringing call is answered and connected to the headset. 2. Press s a...

  • Page 416: Hidden Codes

    Emerald ice installation, programming & maintenance manual 13-51 user pr ogramming 13 feature code: pgm p61 description a four‐digit code may be stored for dialing by one‐button operation. The hidden code feature is reserved to use with a feature/dss button. (it must be stored on a feature/dss butto...

  • Page 417

    13-52 emerald ice installation, programming & maintenance manual user pr ogramming 13 using the hidden code 1. Access the voice mail system (either the emerald ice voice or an external voice mail system). 2. When you hear the prompt to enter your password, press the hidden code button. Operational n...

  • Page 418: Holding Call Answer

    Emerald ice installation, programming & maintenance manual 13-53 user pr ogramming 13 feature code: h description the holding call answer feature allows you to place a call on hold and retrieve calls from hold by pressing the h button. When multiple calls are holding at an extension, holding call an...

  • Page 419: Hot Key Enable/disable

    13-54 emerald ice installation, programming & maintenance manual user pr ogramming 13 feature code: pgm p#6 description hot key enables you to dial directly using the keypad without pressing the s button first. Default settings: hot key‐disabled operation disable while the telephone is idle, press p...

  • Page 420: Hot Line

    Emerald ice installation, programming & maintenance manual 13-55 user pr ogramming 13 feature code: pgm p9* description the hot line feature allows the user to access an extension or speed dial directory number simply by going off hook. This feature is useful for elevator phones and some other appli...

  • Page 421

    13-56 emerald ice installation, programming & maintenance manual user pr ogramming 13 1) press [chg] until the appropriate delay time (in seconds) displays. Invoke hotline 1. While the telephone is idle, lift the handset or press the s button. A call is placed to the selected destination either imme...

  • Page 422: Making An Intercom Call

    Emerald ice installation, programming & maintenance manual 13-57 user pr ogramming 13 feature code: 401 - 464 description to make an intercom call, dial the extension number. Or… press one of the pre‐programmed feature/dss buttons of the extension that you want to call. Refer to section 13.32 for in...

  • Page 423: Voice Announce

    13-58 emerald ice installation, programming & maintenance manual user pr ogramming 13 feature code: pgm p98 description a deluxe telephone has the benefit of receiving intercom calls in three ways: • voice announce hands‐free reply mode • voice announce privacy mode • tone ringing mode the status ba...

  • Page 424

    Emerald ice installation, programming & maintenance manual 13-59 user pr ogramming 13 operation setup 1. While your extension is idle, press pgm p98 . You hear a confirmation tone and the display indicates the new mode set: 2. Press pgm p98 again to advance through each of the available modes. Recei...

  • Page 425: Last Number Redial

    13-60 emerald ice installation, programming & maintenance manual user pr ogramming 13 receiving a call in tone mode 1. When your extension is idle, you will be alerted of an intercom call by a double‐burst tone which is repeated until you respond or until the call follows a call forward route. 2. Yo...

  • Page 426

    Emerald ice installation, programming & maintenance manual 13-61 user pr ogramming 13 operation choose an outside line first 1. Press an outside line button. 2. Press pgm p8 . Automatically select an outside line 1. Press pgm p8 . Operational notes • last number redial doesn’t operate with intercom ...

  • Page 427: Meet Me Page

    13-62 emerald ice installation, programming & maintenance manual user pr ogramming 13 feature code: pgm p59 , # description any internal or external page announcement can be answered using a meet me page code. After hearing a page announcement, you can dial the meet me page code from any telephone a...

  • Page 428: Note Pad

    Emerald ice installation, programming & maintenance manual 13-63 user pr ogramming 13 feature code: pgm p5* description the note pad feature enables you to enter a telephone number while on a call and dial it later on. Default settings: na operation 1. While connected to an outside line, press the p...

  • Page 429: Mute

    13-64 emerald ice installation, programming & maintenance manual user pr ogramming 13 feature code: m description press the m button during a conversation to disconnect the microphone whenever it is necessary. Mute can be invoked to prohibit the telephone‐connected party from listening in. Default s...

  • Page 430: Night Mode/activate

    Emerald ice installation, programming & maintenance manual 13-65 user pr ogramming 13 feature code: pgm p63 description after‐hours operation can require different ringing patterns than those during normal business operations. The system can be placed into night mode as one of the available service ...

  • Page 431

    13-66 emerald ice installation, programming & maintenance manual user pr ogramming 13 feature code: n/a description off‐hook voice announce, or ohva, allows you to make an off‐hook voice announcement over the speaker of a busy extension. To receive an ohva call, the call must be from the handset. An...

  • Page 432

    Emerald ice installation, programming & maintenance manual 13-67 user pr ogramming 13 operational notes • when placing an ohva call to an extension that is busy using the speaker‐ phone, the display options will not include the [voic] option. • if you are on a line and have the mute feature activate...

  • Page 433: On-Hook Dialing

    13-68 emerald ice installation, programming & maintenance manual user pr ogramming 13 feature code: s description you can make outgoing calls from your deluxe telephone using the speakerphone. The s button led is lit when you are making a call. Default settings: n/a operation 1. Dial any extension n...

  • Page 434: Voice Page (Allow/deny)

    Emerald ice installation, programming & maintenance manual 13-69 user pr ogramming 13 feature code: pgm p#9 description you can block one‐way page announcements at your extension by dialing the page deny code. The voice page (allow/deny) feature does not affect enabled background music. Default sett...

  • Page 435

    13-70 emerald ice installation, programming & maintenance manual user pr ogramming 13 operational notes • you will still hear intercom calls and private voice announcements. • the page allow/deny feature code can be programmed on a feature/dss button. Feature code: n/a description phantom lines are ...

  • Page 436

    Emerald ice installation, programming & maintenance manual 13-71 user pr ogramming 13 6. The phantom line called will begin to fast flash at the extensions where this phantom line appears. Operational notes • phantom lines must be programmed onto feature/dss buttons to operate. • if no appearance of...

  • Page 437: Phone Lock/unlock

    13-72 emerald ice installation, programming & maintenance manual user pr ogramming 13 feature code: pgm p97 description this feature is used to prevent anyone from making unauthorized outside line calls from your extension. This feature code is also used to program your private, four‐digit extension...

  • Page 438

    Emerald ice installation, programming & maintenance manual 13-73 user pr ogramming 13 unlock your phone 1. Press pgm p97 . 2. Enter the current password and then press [show] . 3. Press [no] . 4. Outside line calls can now be made at this extension. Operational notes • when your extension is locked,...

  • Page 439: Pulse to Dtmf Conversion

    13-74 emerald ice installation, programming & maintenance manual user pr ogramming 13 feature code: * description when the system is connected to dial pulse (rotary) outside lines, you may manually force the system to send dtmf tones to access dtmf driven services. Default settings: all co lines are...

  • Page 440: Recall

    Emerald ice installation, programming & maintenance manual 13-75 user pr ogramming 13 feature code: n/a description recall is a means of assuring proper call handling. There are several types of recall that can be invoked in the emerald ice system. Recall affects holding calls and transferred calls....

  • Page 441: Release Key

    13-76 emerald ice installation, programming & maintenance manual user pr ogramming 13 operational notes • recalling co lines will follow call forward destination settings. • recalls are not directed to the programmed alternate attendant extension. • when a holding or transferred call begins to recal...

  • Page 442: Reminder Tones

    Emerald ice installation, programming & maintenance manual 13-77 user pr ogramming 13 feature code: n/a description a specific interruption in intercom dial tone is provided to remind a user that a call processing affecting feature has been invoked. Whenever do not disturb or call forward is enabled...

  • Page 443

    13-78 emerald ice installation, programming & maintenance manual user pr ogramming 13 feature code: n/a description ringing level ‐ ringing volume can be adjusted at each deluxe telephone. There are four levels of ringing available. Ringing tone can be adjusted per the user’s required setting using ...

  • Page 444: Ringing Line Priority

    Emerald ice installation, programming & maintenance manual 13-79 user pr ogramming 13 feature code: n/a description ringing line priority is a system‐wide feature that automatically connects incoming calls based on a predetermined priority. The ringing extension is automatically connected to the pri...

  • Page 445: Saved Number Redial

    13-80 emerald ice installation, programming & maintenance manual user pr ogramming 13 feature code: pgm p51 description the saved number redial, or snr feature is normally used whenever you want to store a telephone number that you would like to dial later. The same feature code is used to save a di...

  • Page 446

    Emerald ice installation, programming & maintenance manual 13-81 user pr ogramming 13 feature code: pgm p3 description reference the feature: flash – co line. When a single line telephone must generate a flash command to the connected co line (typically applicable to pbx circuits and centrex ® featu...

  • Page 447

    13-82 emerald ice installation, programming & maintenance manual user pr ogramming 13 feature code:n/a description the emerald ice system basic configuration has four (4) standard analog extension ports available. As the system expands, additional apm4’s (analog port module‐4 port) can be installed ...

  • Page 448

    Emerald ice installation, programming & maintenance manual 13-83 user pr ogramming 13 operational notes • any single line (2500 type) telephone equipment can be connected to the sys‐ tem using one of the standard analog ports available on the analog port module (apm4). • analog ports are dedicated t...

  • Page 449: Speakerphone

    13-84 emerald ice installation, programming & maintenance manual user pr ogramming 13 feature code: s description the emerald ice deluxe telephones are all equipped with a high‐quality, half‐duplex speakerphone. This feature makes it possible to place hands‐free calls. The speakerphone is disabled w...

  • Page 450: Transfer and Answer Call

    Emerald ice installation, programming & maintenance manual 13-85 user pr ogramming 13 feature code: pgm p68 description transfer and answer call is a convenience feature that speeds the process of completing a transfer and answering a ringing call by making the operation possible by one button. (thi...

  • Page 451: Ucd Agent Log Off/log On

    13-86 emerald ice installation, programming & maintenance manual user pr ogramming 13 feature code: pgm p91 description ucd agent log off/log on is a subset of uniform call distribution. That is, it applies only to extensions that are programmed “members” or agents of predefined (programmed) ucd gro...

  • Page 452: Ucd Overflow and Reroute

    Emerald ice installation, programming & maintenance manual 13-87 user pr ogramming 13 operational notes • if a feature/dss button is programmed as the agent log off/on button, the led associated to the button will light steady red to indicate the log off condition is set. Feature code: n/a descripti...

  • Page 453

    13-88 emerald ice installation, programming & maintenance manual user pr ogramming 13 the final step in handling of callers in ucd queue is the reroute destination. This is provided as an exit from the ucd queue. Reroute is the least preferred final point of action for a caller in queue. (most calle...

  • Page 454: Appendix A

    Appendix a door phone installation appendix a door phone installation.

  • Page 456: Door Phone Installation

    Emerald ice installation, programming & maintenance manual a-1 door phone installation a a door phone installation description the emerald ice system permits 2 door phone extensions to be connected with the 610+2 board. The extensions are analog and are used to activate relays which are connected wi...

  • Page 457

    A-2 emerald ice installation, programming & maintenance manual door phone installation a installation outline installation of the emerald ice door phone consists fo the following: 1. Connection with the 610+2 board. 2. Connection of the door phone to the emerald ice ksu. 3. Installation of the mount...

  • Page 458: Hardware Installation

    Emerald ice installation, programming & maintenance manual a-3 door phone installation a installing the hardware consists of removing the existing jumper connectors on the 610+2 board, installing the mounting bracket, wiring the door phone to the board and connecting your door opener with the relays...

  • Page 459

    A-4 emerald ice installation, programming & maintenance manual door phone installation a 3. Remove the mounting bracket from the door phone by removing the mating screw. 4. Install the mounting bracket on the desired door phone location using the mounting screws and moorings supplied. The mounting b...

  • Page 460

    Emerald ice installation, programming & maintenance manual a-5 door phone installation a connect the desired pairs to the door phone terminals as shown below: 6. Reattach the wired door phone to the mounting bracket using the mating screw. 7. Connect your door opener with the desired relays on the 6...

  • Page 461: Programming

    A-6 emerald ice installation, programming & maintenance manual door phone installation a programming the emerald ice door phone is accomplished using a deluxe telephone set or the emerald ice rmp. Deluxe telephone programming 1. Access the deluxe telephone programming features as described in sectio...

  • Page 462

    Emerald ice installation, programming & maintenance manual a-7 door phone installation a 4. Press the softkey beneath show to add day members to the ring list. By default, null will be displayed until a new member is added. Enter a 3‐digit extension from using the telephone keypad and then press the...

  • Page 463

    A-8 emerald ice installation, programming & maintenance manual door phone installation a rmp programming 1. Access the rmp using the procedures described in section 3.3. 2. Select rp, extension application, door phone from the toolbar to display the following window. Door phone 1 represents extensio...

  • Page 464: Appendix B

    Appendix b feature codes appendix b feature codes.

  • Page 465

    Feature code disable account code 89 alarm clock-extension pgmp92 pgmp*92 analog phone call fwd busy #21 + ext #*21 analog phone call fwd immed #22 + ext #*22 analog phone directed pick up ext + 6 analog phone follow me #23 + ext #*23 analog phone fwd no ans, #24 + ext #*24 ans machine emulation pgm...

  • Page 466

    Feature code disable external paging 820 feat/dir number lookup pgmp#5 feature key programing pgmp#3 feature key reset pgmp58 feature status pgmp#8 flash co line pgmp3 flexible feat button prog pgmp#3 forced icm call forward pgmp4 forced icm tone ring * forced rel (conference) pgmp74 get held co lin...

  • Page 467

    Feature code disable phone lock/unlock pgmp97 pick up group numbers 260 to 267 private talk (conference) pgmp57 pulse to tone conversion * release key pgmp52 room status pgmp7# saved number redial pgmp51 service modes pgmp63 speed dial numbers personal 500 to 519 speed dial numbers system 600 to 699...

  • Page 468: Appendix C

    B programming quick reference charts appendix c programming quick reference charts appendix c programming quick reference charts.

  • Page 470

    1. 2. Input password: 3. Then press: you're in! 4. Pgm p#* _ bksp save chg ######## enter the code sequence and then press save to advance directly to that data item and menu position. Or, just press save to start the menu. Input database administration feature access code: show any deluxe model tel...

  • Page 471

    01 - then press save 01 -ext - 01 {ext eg. "401"}, then press save 01 -ext - 02 {ext eg. "401"}, then press save 01 -ext - 03 {ext eg. "401"}, then press save 01 -ext - 04 {ext eg. "401"}, then press save 01 -ext - 05 {ext eg. "401"}, then press save 01 -ext - 06 {ext eg. "401"}, then press save 01 ...

  • Page 472

    Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: v to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level 01 -ext - 09 {ext eg. "401"}, then press save 01 -ext - ...

  • Page 473

    Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: v to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level 01 -ext - 21 {ext eg. "401"}, then press save 01 -ext - ...

  • Page 474

    Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: v to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level 01 -ext - 25 {ext eg. "401"}, then press save 01 -ext - ...

  • Page 475

    02 then press save 02 - trk - 01 {trk eg. 700}, then press save 02 - trk - 02 {trk eg. 700}, then press save 02 - trk - 03 {trk eg. 700}, then press save 02 - trk - 04 {trk eg. 700}, then press save 02 - trk - 05 {trk eg. 700}, then press save 02 - trk - 06 {trk eg. 700}, then press save 02 - trk - ...

  • Page 476

    Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: v to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level h 02 - trk - 09 {trk eg. 700}, then press save 02 - trk ...

  • Page 477

    03 then press save 03 - 01 then press save 03 - 02 then press save 03 - 03 then press save 03 - 04 then press save 03 - 05 then press save 03 - 05 - 01 then press save 03 - 05 - 02 then press save 03 - 05 - 03 then press save 3. Call handling back next show menu tree _ bksp save chg code sequences (...

  • Page 478

    Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: v to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level show - show this menu item 03 - 06 then press save 03 - ...

  • Page 479

    Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: v to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level show - show this menu item 03 - 11 then press save 03 - ...

  • Page 480

    Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: v to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level show - show this menu item 03 - 17 then press save 03 - ...

  • Page 481

    Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: v to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level show - show this menu item 03 - 26 then press save 03 - ...

  • Page 482

    Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: v to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level show - show this menu item 03 - 30 - then press save 03 ...

  • Page 483

    Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: v to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level show - show this menu item 03 - 33 - then press save 03 ...

  • Page 484

    Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: v to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level show - show this menu item 03 - 38 then press save 03 - ...

  • Page 485

    Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: v to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level show - show this menu item 03 - 45 then press save 03 - ...

  • Page 486

    Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: v to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level show - show this menu item 03 - 47 then press save 1 sec...

  • Page 487

    Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: v to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level show - show this menu item 03 - 48 - then press save 03 ...

  • Page 488

    Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: v to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level show - show this menu item 03 - 48 - 08 - then press sav...

  • Page 489

    Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: v to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level show - show this menu item 03 - 49 - then press save 03 ...

  • Page 490

    Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: v to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level show - show this menu item 03 - 50 then press save 03 - ...

  • Page 491

    04 - then press save 04 - 01 then press save 04 - 02 then press save 04 - 02 - t -0 1 {t = tenant# 1,2,3}, then press save 04 - 02 - t -0 2 {t = tenant# 1,2,3}, then press save 04 - 02 - t -0 3 {t = tenant# 1,2,3}, then press save 04 - 02 - t -0 4 {t = tenant# 1,2,3}, then press save 04 - 02 - t -0 ...

  • Page 492

    Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: v to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level show - show this menu item 04 - 03 then press save 04 - ...

  • Page 493

    Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: v to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level show - show this menu item 04 - 05 - then press save 04 ...

  • Page 494

    Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: v to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level show - show this menu item 04 - 07 - 02 - then press sav...

  • Page 495

    Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: v to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level show - show this menu item 04 - 09 - then press save 04 ...

  • Page 496

    Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: v to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level show - show this menu item 04 - 10 - then press save 04 ...

  • Page 497

    Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: v to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level show - show this menu item 04 - 11 - then press save 04 ...

  • Page 498

    Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: v to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level show - show this menu item 04 - 13 - then press save 04 ...

  • Page 499

    05 - then press save x _ bksp save chg code sequences (listed at the left side of every page/data item). Menu tree 5. Restriction back next show two thorough means of restriction are possible in the tadiran emerald ice: ; toll restriction ; account codes ; toll restriction: toll restriction (call di...

  • Page 500

    _ bksp save chg code sequences (listed at the left side of every page/data item). Menu tree use: v to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level h this is the default pro grammin g of the restriction -...

  • Page 501

    _ bksp save chg code sequences (listed at the left side of every page/data item). Menu tree use: v to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level h 05 - 01 - then press save x 05 - 01 - t - {t = tenant#...

  • Page 502

    _ bksp save chg code sequences (listed at the left side of every page/data item). Menu tree use: v to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level h 05 - 01 - t - int - 04 then press save x z z z class 1...

  • Page 503

    _ bksp save chg code sequences (listed at the left side of every page/data item). Menu tree use: v to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level h 05 - 02 - then press save x account code back next sho...

  • Page 504

    _ bksp save chg code sequences (listed at the left side of every page/data item). Menu tree use: v to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level h 05 - 02 - 01 then press save x 05 - 02 - 02 - then pre...

  • Page 505

    06 - then press save 06 - 01 - then press save 6. Ext applicat. Back next show ucd programming back next show menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Ucd - uniform call distribution (a.K.A. Acd - automatic call distribution) the emerald ice has a r...

  • Page 506

    Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: v to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level h h thi it 06 - 01 - gp - 01 {gp = ucd group number}, th...

  • Page 507

    Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: v to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level h h thi it 06 - 01 - gp - 06 {gp = ucd group number}, th...

  • Page 508

    Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: v to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level h h thi it 06 - 01 - gp - 08 {gp = ucd group number}, th...

  • Page 509

    Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: v to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level h h thi it when the ivm board is used these are the dest...

  • Page 510

    Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: v to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level h h thi it 06 - 02 - then press save 06 - 02 - t - 01 {t...

  • Page 511

    Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: v to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level h h thi it 06 - 02 - t - 03 {t = tenant# 1,2,3}, then pr...

  • Page 512

    Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: v to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level h h thi it 06 - 04 - then press save 06 - 04 - 01 then p...

  • Page 513

    07 - then press save 07 - 01 - then press save 07 - 01 - rt - 01 {rt = route# 01~08}, then press save 07 - 01 - rt - 02 {rt = route# 01~08}, then press save 7. Trk applicat back next show trunk route back next show trunk route :_ bksp show chg pbx code :9 back next chg hunt method:seql back next chg...

  • Page 514

    Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: v to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level show show this menu item 07 - 01 - rt - 03 - {rt = route...

  • Page 515

    Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: v to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level show show this menu item 07 - 01 - rt - 04 {rt = route# ...

  • Page 516

    08 - then press save 08 - 01 then press save 8. Sys applicat. Back next show menu tree ring scheme :3 back next chg _ bksp save chg code sequences (listed at the left side of every page/data item). System application - ring scheme: ten ring schemes are available. Each has a unique applied ringing pa...

  • Page 517

    Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: v to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level show show this menu item 08 - 02 then press save letter ...

  • Page 518

    Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: v to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level show show this menu item 08 - 03 then press save 08 - 04...

  • Page 519

    Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: v to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level show show this menu item 08 - 08 -dir {dir = directory# ...

  • Page 520

    Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: v to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level show show this menu item.

  • Page 521

    Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: v to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level show show this menu item.

  • Page 522

    Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: v to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level show show this menu item.

  • Page 523

    Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: v to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level show show this menu item 08 - 09 - 02 then press save 08...

  • Page 524

    Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: v to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level show show this menu item 08 - 09 - 04 - then press save ...

  • Page 525

    Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: v to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level show show this menu item 08 - 09 - 05 - then press save ...

  • Page 526

    Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: v to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level show show this menu item 08 - 09 - 06 - 01 then press sa...

  • Page 527

    Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: v to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level show show this menu item 08 - 09 - 09 - 02 then press sa...

  • Page 528

    Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: v to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level show show this menu item 08 - 09 - 12 - 03 then press sa...

  • Page 529

    Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: v to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level show show this menu item 08 - 10 - then press save 08 - ...

  • Page 530

    Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: v to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level show show this menu item 08 - 11 - then press save 08 - ...

  • Page 531

    Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: v to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level show show this menu item 08 - 13 - then press save 08 - ...

  • Page 532

    Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: v to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level show show this menu item 08 - 14 - then press save 08 - ...

  • Page 533

    Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: v to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level show show this menu item 08 - 15 - then press save 08 - ...

  • Page 534

    Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: v to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level show show this menu item.

  • Page 535

    Visit us at our website http://www.Tadiran-us.Com or http:/www.Tadiranamerica.Com email: icel@tadiran-us.Com usa headquarters tadiran telecom, inc. 4 tri harbor court port washington, ny 11050 tel. +1-516-632-7200, fax. +1-516-632-7210 emerald ice installation, programming & maintenance manual revis...

  • Page 536

    Visit us at our website http://www.Tadiran-us.Com or http:/www.Tadiranamerica.Com email: icel@tadiran-us.Com usa headquarters tadiran telecom, inc. 4 tri harbor court port washington, ny 11050 tel. +1-516-632-7200, fax. +1-516-632-7210 emerald ice installation, programming & maintenance manual revis...