Summary of EMERALD ICE

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    Emerald ice digital key telephone system tm hd voicemail installation manual.

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    The information contained in this document is proprietary and is subject to all relevant copyright, patent and other laws protecting intellectual property, as well as any specific agreement protecting tadiran telecom, inc. (herein referred to as the “manufacturer”) rights in the aforesaid informatio...

  • Page 3: Record of Revisions

    Record of revisions revision date of issue supercedes major changes - brief description initial release january 1, 2004 n/a revision a january 6, 2004 january 1, 2004 various changes including; default mailbox passwords and simplicity card photo. Revision b january 8, 2004 january 6, 2004 added sect...

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    Notes.

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    General information and disclaimers notice while this manual contains current emerald ice hd voice mail system information, its contents are subject to change without notice. While every effort has been made to insure the accuracy of any information provided, tadiran telecom, inc. Disclaims all liab...

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    External connections the emerald ice hd voice mail system card has connector ports located on the front panel for external equipment such as: • serial communication devices • parallel port devices • 10baset network connection the emerald ice hd voice mail system card has been assessed as tnv-3. All ...

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    Modified without written approval of the manufacturer. Failure to gain permission for any modification will void the warranty. If a system malfunction is suspected, the connectors terminating the equipment to the co lines should be disconnected. Repairs in the unlikely event that trouble is experien...

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    4 emerald ice hd voicemail installation & maintenance manual.

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    Emerald ice hd voicemail installation manual i tc 1 introduction ......................................................................................................................... 1-1 1.1 about emerald ice hd voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ...

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    Ii emerald ice hd voicemail installation manual tc 9 system features....................................................................................................................9-1 9.1 answering machine emulation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ...

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    Emerald ice hd voicemail installation manual iii tc 13.5 network master mailbox directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13-11 13.6 network monitoring. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ....

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    Iv emerald ice hd voicemail installation manual tc.

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    Emerald ice hd voicemail installation manual v lf list of figures figure 2-1. Installation of emerald ice hd voicemail system card . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2 figure 2-2. Emerald ice hd voicemail card-front view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ...

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    Vi emerald ice hd voicemail installation manual lf.

  • Page 15: Introduction

    Emerald ice hd voicemail installation manual 1-1 in tr oduc tion 1 1 introduction emerald ice hd voicemail is a sophisticated voice application generator using state-of-the-art hardware and software. All voice processing is handled by digital voice processing components on the card for the utmost in...

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    1-2 emerald ice hd voicemail installation manual in tr oduc tion 1 software summary • ms-dos 6.22 operating system • dialogic™ api-compliant voice drivers • emerald ice hd voice mail software system features emerald ice hd voicemail systems come with a large set of standard and advanced features as ...

  • Page 17: About This Manual

    Emerald ice hd voicemail installation manual 1-3 in tr oduc tion 1 reports the emerald ice hd voicemail software can report on data for the previous 30 day period. The system contains a number of built-in reports. These reports offer the technician or system administrator the ability to view various...

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    1-4 emerald ice hd voicemail installation manual in tr oduc tion 1 • section 11 - mailbox group administration-this section provides descrip- tions of how the system administrator establishes and maintains system and personal group lists. • section 12 - system reports- this section provides descript...

  • Page 19: Document Conventions

    Emerald ice hd voicemail installation manual 1-5 in tr oduc tion 1 the following conventions are used throughout this manual. Table 1-1 conventions 1.3 document conventions convention description normal used in body text throughout this manual. Normal, italic used in referencing sections, telephone ...

  • Page 20: Related Documents

    1-6 emerald ice hd voicemail installation manual in tr oduc tion 1 the following documents should be used in conjunction with this manual: • emerald ice deluxe model telephone user guide (pn 72447010146) • emerald ice standard model telephone user guide (pn 72447010147) • emerald ice flash voicemail...

  • Page 21: Installation Procedures

    Emerald ice hd voicemail installation manuall 2-1 installation pr ocedur es 2 2 installation procedures proper preparation is the cornerstone of a successful installation and will result in improved customer satisfaction. Taking a few moments now to secure the necessary equipment, programming inform...

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    2-2 emerald ice hd voicemail installation manual installation pr ocedur es 2 install the emerald ice hd voicemail voice mail system card into the emerald ice system as follows. Figure 2-1 : installation of emerald ice hd voicemail system card can be used for reference. Figure 2-1 installation of eme...

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    Emerald ice hd voicemail installation manual 2-3 installation pr ocedur es 2 1. Remove the 4 mounting screws from the ccb card and replace with the 4 standoffs supplied with the emerald ice hd voicemail system card. Set the 4 mounting screws aside. 2. While holding the card close to the emerald ice ...

  • Page 24: Emerald Ice Pbx Programming

    2-4 emerald ice hd voicemail installation manual installation pr ocedur es 2 figure 2-2 emerald ice hd voicemail card-front view emerald ice hd voicemail requires no additional emerald ice programming. By default, the system is configured to operate with the emerald ice hd voicemail system when the ...

  • Page 25: Shutting Down The System

    Emerald ice hd voicemail installation manual 2-5 installation pr ocedur es 2 perform the following sequence of actions to properly shut down the emerald ice hd voicemail system: 1. Connect your programming pc system. A. At the main status screen, press the 1 key and enter the system password(default...

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    2-6 emerald ice hd voicemail installation manual installation pr ocedur es 2.

  • Page 27: System Programming

    Emerald ice hd voicemail installation manual 3-1 system pr ogramming 3 3 system programming emerald ice hd voicemail is usually programmed via terminal emulation by using a computer connected through the db-9 connector on the emerald ice hd voicemail unit. The system administrator can also perform s...

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    3-2 emerald ice hd voicemail installation manual system pr ogramming 3 3 . . . Clears the screen and prepares a blank data entry record 4 . . . Clears the field where the cursor is currently placed 5 . . . Updates or saves information on the screen 6 . . . Deletes the current record on the screen af...

  • Page 29: Main Status Screen

    Emerald ice hd voicemail installation manual 3-3 system pr ogramming 3 the main status screen displays the current status of the active system ports, allows entrance to the system programming menus and allows the running of the clean up routine manually. The lower section of the screen displays curr...

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    3-4 emerald ice hd voicemail installation manual system pr ogramming 3 9 / 0 key notes if a port, or ports, needs to be stopped or started emerald ice hd voicemail offers that ability. For example, if the disconnect codes have not been properly programmed, the ports will continue processing for an i...

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    Emerald ice hd voicemail installation manual 3-5 system pr ogramming 3 calls since on line . . . . . [date] - this field and the following three fields contain the date the system was last powered on and statistics regarding the number of calls handled since that date. Incoming - displays the total ...

  • Page 32: Password Entry Screen

    3-6 emerald ice hd voicemail installation manual system pr ogramming 3 from the main status menu press 1 and a password entry area will appear at the top of the main status menu. Enter your password to access programming on this screen. (the default password is 1234). The password matches the system...

  • Page 33: Site Administration Screen

    Emerald ice hd voicemail installation manual 3-7 system pr ogramming 3 screen saver the system has a screen saver that engages when a screen is being displayed and no action is taken for five minutes. It is recommended that the 2 , t , or b keys be used when exiting the screen saver. Field descripti...

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    3-8 emerald ice hd voicemail installation manual system pr ogramming 3 extension length - this is the maximum length of the extension numbers that will be dialed when a mailbox number is dialed from the automated attendant function. This length should not be set to less than 2 digits and will normal...

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    Emerald ice hd voicemail installation manual 3-9 system pr ogramming 3 2. Override field is set to “n” or is blank - the system compares the day of week and time of day to the entry line entries [a] through [d], starting at [a] and moving down, checking on each line until a match is found. When a ma...

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    3-10 emerald ice hd voicemail installation manual system pr ogramming 3 disk cleanup - emerald ice hd voicemail can be programmed to automatically perform a disk cleanup on the hard drive subsystem every day. In default programming, this option is set to “y” which enables disk clean up. If this fiel...

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    Emerald ice hd voicemail installation manual 3-11 system pr ogramming 3 a broadcast message is only deleted when a new broadcast message is recorded by the system administrator, or the system administrator manually deletes it. This is helpful when the same broadcast message needs to be sent at vario...

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    3-12 emerald ice hd voicemail installation manual system pr ogramming 3 the holiday dates administration screen is reached by pressing 7 while in the site administration screen. Holiday dates allows for the programming of recurring dates that require special greetings to be played to the caller. Eac...

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    Emerald ice hd voicemail installation manual 3-13 system pr ogramming 3 enter the port number or 99 for all ports. After the colon enter the table number. Multiple pages of tables are accessed by scrolling with the 7 and 8 keys. Start date – time - enter the date and the time that this holiday sched...

  • Page 40: Mailbox Linking Screen

    3-14 emerald ice hd voicemail installation manual system pr ogramming 3 emerald ice hd voicemail features the ability to allow a variety of message transfers between mailboxes. There are four link types available to serve different applications. Each individual link is one way and goes from one mail...

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    Emerald ice hd voicemail installation manual 3-15 system pr ogramming 3 when programming mailbox links be careful not to create a “loop” that causes emerald ice hd voicemail to appear locked up. For example: create a link between mailbox 201 and mailbox 202 using a type 3 link. Create a link between...

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    3-16 emerald ice hd voicemail installation manual system pr ogramming 3 when the subscriber enters mailbox 1 emerald ice hd voicemail announces: “messages being sent to your mailbox are automatically copied to . . . (the system plays the linked-to mailbox subscriber’s name).” link type 3: supervisor...

  • Page 43: Mailbox Programming

    Emearld ice hd voicemail installation manual 4-1 mailbox pr ogramming 4 4 mailbox programming the mailbox administration screen is used to add, modify or delete individual subscribers’ mailboxes. The screen has fields to assign a mailbox’s type, class of service and the owner name of the mailbox sub...

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    4-2 emerald ice hd voicemail installation manual mailbox pr ogramming 4 default mailbox programming there are several mailboxes that have been pre-programmed into the system at the factory. They are: 500 general delivery mailbox 555 system administrator mailbox 900-906 system control mailboxes - do ...

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    Emerald ice hd voicemail installation manual 4-3 mailbox pr ogramming 4 field descriptions the following are fields on the mailbox administration screen: mailbox no - this is the number the system will use to access this mailbox. The length of the mailbox number can be up to seven digits. Default le...

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    4-4 emerald ice hd voicemail installation manual mailbox pr ogramming 4 type - this field contains the mailbox type definition that has been assigned to this mailbox. The type definition determines how a mailbox will function and the task it is to perform. The mailboxes in emerald ice hd voicemail c...

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    Emerald ice hd voicemail installation manual 4-5 mailbox pr ogramming 4 15 centrex transfer mailbox. When accessed, transfers the caller to a number that has been pre-programmed in bin 01. The bin type must be 1. Enter the complete dialing string for the remote number in the phone number field. I.E....

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    4-6 emerald ice hd voicemail installation manual mailbox pr ogramming 4 note 1 - when using any of the q&a mailboxes, enter the number of questions that must be answered to make a call valid in box options position 1. Acceptable entries are 1 - 9, 0 or blank. Note 2 - when using question & answer ma...

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    Emerald ice hd voicemail installation manual 4-7 mailbox pr ogramming 4 silence in message field. If you do not do this, the first question will play and record the answer, but it will not proceed to the next question in the group. Owner name - enter the last name and first name of the mailbox subsc...

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    4-8 emerald ice hd voicemail installation manual mailbox pr ogramming 4 reasons, you should not activate this feature unless it is needed by the subscriber. The system administrator cannot activate this feature through the system administrator mailbox. It must be activated from the keyboard. On zero...

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    Emerald ice hd voicemail installation manual 4-9 mailbox pr ogramming 4 ice hd voicemail screen the call and notify the subscriber who is calling. Password is not required to enter the mailbox. 9 . . . . Allows subscriber to transfer messages from one mailbox to another by specifying the destination...

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    4-10 emerald ice hd voicemail installation manual mailbox pr ogramming 4 position 5 - intercom paging this option position assigns the correct page zone when using the intercom paging feature of the emerald ice hd voicemail for this mailbox. The page zone is programmed in one of the paging mailboxes...

  • Page 53: Outcall Administration

    Emerald ice hd voicemail installation manual 5-1 outcall admi nistration 5 5 outcall administration every mailbox has the built in capability to make outcalls to pagers and home phones when a new message is left in the mailbox. If this option has been enabled for a specific mailbox, a schedule to co...

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    5-2 emerald ice hd voicemail installation manual outcall admi nistration 5 to review the outcall programming for a specific mailbox, use either the 3 key to clear the field and enter the specific mailbox number. Or, use the previous ( 9 ) and next ( 0 ) keys to move backward and forward through the ...

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    Emerald ice hd voicemail installation manual 5-3 outcall admi nistration 5 bin number/bin attempts - this field determines the number of times to attempt to reach a subscriber from a pre-defined bin. For the bin number, enter a number from 01 to 09. Then enter 1 - 9 to determine the number of attemp...

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    5-4 emerald ice hd voicemail installation manual outcall admi nistration 5 4. Press 5 to save the additional entries to move through the various pages, use the 7 - d , and 8 - u keys you cannot add new pages by pressing the 7 - d key when the first two pages are full. You must first save page 2 by p...

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    Emerald ice hd voicemail installation manual 5-5 outcall admi nistration 5 phone number - enter the telephone number exactly as it is to be dialed. Use a comma (,) to program pauses in the dialing sequence. Each comma represents a one second delay in dialing. If a hookflash is required in the dialin...

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    5-6 emerald ice hd voicemail installation manual outcall admi nistration 5.

  • Page 59: Voice Menu Programming

    Emerald ice hd voicemail installation manuall 6-1 v oice m enu pr ogramming 6 6 voice menu programming the power of emerald ice hd voicemail call processing is controlled by the voice menu box. The programming for these boxes determine how a call is processed when received by emerald ice hd voicemai...

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    6-2 emerald ice hd voicemail installation manual v oice m enu pr ogramming 6 greeting nine - a special case the ninth greeting is a special override greeting. When greeting 9 is recorded in a voice menu box, it plays whenever that voice menu box is accessed, regardless of the time or day. All menu o...

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    Emerald ice hd voicemail installation manual 6-3 v oice m enu pr ogramming 6 in the shipped configuration with default programming, emerald ice hd voicemail has five voice menus programmed. These are: 1 - voice menu 1, greeting 1 - day greeting 2 - voice menu 1, greeting 2 - night greeting 3 - voice...

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    6-4 emerald ice hd voicemail installation manual v oice m enu pr ogramming 6 emerald ice hd voicemail always defaults to greeting 1 of the specified voice menu - even if another greeting such as 2 - 8, has been programmed and recorded. If it is desired to send a caller to a specific greeting in the ...

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    Emerald ice hd voicemail installation manual 6-5 v oice m enu pr ogramming 6 otherwise continue - when a call is answered, this field tells emerald ice hd voicemail where to look for the next greeting to be played when the active days and times for a screen don’t match the current day and time. The ...

  • Page 64: Dtmf Key Assignments

    6-6 emerald ice hd voicemail installation manual v oice m enu pr ogramming 6 the fields in the center of the voice menu screen correspond with the keys on the telephone dial pad. Information programmed in these fields direct emerald ice hd voicemail to perform certain actions when a specific key is ...

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    Emerald ice hd voicemail installation manual 6-7 v oice m enu pr ogramming 6 [c][xxxxxxx] [x]- any valid voice menu box and greeting number (used for menu tree structures). Invalid key - this field defines the maximum number of times a caller may dial an invalid key and the action emerald ice hd voi...

  • Page 66: Special Auto-Attendant Rules

    6-8 emerald ice hd voicemail installation manual v oice m enu pr ogramming 6 single digit dialing there may be an installation requirement where it is desired to have a series of options to select different departments or specific people when a single digit is pressed. This same digit, however may a...

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    Emerald ice hd voicemail installation manual 6-9 v oice m enu pr ogramming 6 when a caller presses # the system will ask them to enter their mailbox number and password to enter their mailbox. D - dialing destination format when using the d option for single digit dialing to an extension, you must n...

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    6-10 emerald ice hd voicemail installation manual v oice m enu pr ogramming 6 perform the following steps to record a voice menu box greeting: 1. Dial into emerald ice hd voicemail and enter the system administrator’s mailbox (i.E. After sfc answers, dial #555 and then input the correct password [de...

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    Emerald ice hd voicemail installation manual 6-11 v oice m enu pr ogramming 6 7. After you confirm the recording by pressing # , you will be returned to step 4 to perform any other recording functions that you may need to do. It is recommended that you now listen to your new greeting to verify that ...

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    6-12 emerald ice hd voicemail installation manual v oice m enu pr ogramming 6 figure 6-3 voice menu operations.

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    Emerald ice hd voicemail installation manual 6-13 v oice m enu pr ogramming 6 figure 6-4 voice menu tenant operations.

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    6-14 emerald ice hd voicemail installation manual v oice m enu pr ogramming 6.

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    Emerald ice hd voicemail installation manual 7-1 class of service adm inistration 7 7 class of service administration emerald ice hd voicemail allows you to establish multiple classes of service (cos). Each mailbox in the system is assigned a class of service. The cos controls access to various feat...

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    7-2 emerald ice voicemail installation manual class of service adm inistration 7 • cos 700 is used for administrative purposes class of service operations to add a new class of service, follow these instructions: 1. From the programming menu, press 3 for class of service. 2. Press 3 and enter “y” wh...

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    Emerald ice hd voicemail installation manual 7-3 class of service adm inistration 7 number - this is the number used to refer to this class of service as defined on the screen. The number must be three digits that can range from 001 to 999. To making programming easier, set up the smallest number of...

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    7-4 emerald ice voicemail installation manual class of service adm inistration 7 max future messages - this field limits the number of messages a subscriber can have marked for future messages delivery. The range for this entry is 000 to 999 messages..

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    Emerald ice hd voicemail installation manual 7-5 class of service adm inistration 7 message scroll - 1,fifo 2,lifo this value is used to change the order in which a subscriber hears messages. The allowable values are: 1. The message playback is first in, first out. 2. The latest message delivered to...

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    7-6 emerald ice voicemail installation manual class of service adm inistration 7 non-receipt alert - one of the several delivery options available to mailbox subscribers when sending a message is “non-receipt alert.” when a message is sent marked with this option, the value entered in this field spe...

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    Emerald ice hd voicemail installation manual 7-7 class of service adm inistration 7 mwi option - this parameter effects how message waiting indication signals are sent to the emerald ice system for processing a mwi indicator on a given telephone set. The default value from the factory is set to 3. I...

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    7-8 emerald ice voicemail installation manual class of service adm inistration 7.

  • Page 81: Introduction

    Emerald ice hd voicemail installation manual 8-1 system administrator m ailboxes 8 8 system administrator mailboxes general information the system administrator mailbox in emerald ice hd voicemail is dedicated to the system administrator’s needs and functions. It can be used to send broadcast announ...

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    8-2 emerald ice hd voicemail installation manual system administrator m ailboxes 8 before beginning the emerald ice hd voicemail default settings for the system administrator’s mailbox are as follows: the default mailbox number is 555. The default password is 1234. The system administrator should be...

  • Page 83

    Emerald ice hd voicemail installation manual 8-3 system administrator m ailboxes 8 voice menu greeting functions in the default configuration there are five voice menus programmed. They are: 1. Voice menu 1, 1 which is the day greeting. 2. Voice menu 1, 2 which is the night greeting. 3. Voice menu 8...

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    8-4 emerald ice hd voicemail installation manual system administrator m ailboxes 8 outside callers who have never encountered a voice message system should be given clear instructions on what to do when they reach the system. Since mailbox numbers are generally the same as the extension numbers, cal...

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    Emerald ice hd voicemail installation manual 8-5 system administrator m ailboxes 8 dial 3 to delete – then the desired greeting number (1-9). The selected greeting is deleted after receiving confirmation by bthe administrator. 6. When finished, press * one time to go back to step 4 – the greetings s...

  • Page 86: Mailbox Administration

    8-6 emerald ice hd voicemail installation manual system administrator m ailboxes 8 2. Dial # to end recording. Dial # again to accept the announcement. An existing broadcast announcement is automatically deleted when a new one is recorded. The announcement is sent after it is accepted. 3. Dial 3 to ...

  • Page 87

    Emerald ice hd voicemail installation manual 8-7 system administrator m ailboxes 8 1. From the system administrator’s main menu, dial 3 for mailbox administration. 2. Dial 1 to reset a password. Enter the desired mailbox number. 3. Enter the new password, followed by # . The password must be four di...

  • Page 88

    8-8 emerald ice hd voicemail installation manual system administrator m ailboxes 8 9. Spell the subscriber’s last and first names using the keys on the dial pad. Dial 7 for a ‘q’ and dial 9 for a ‘z’. 10. The new mailbox data is played back for confirmation. 11. Dial # to accept (and process) the in...

  • Page 89

    Emerald ice hd voicemail installation manual 8-9 system administrator m ailboxes 8 recording mailbox greetings the system administrator’s mailbox can be used to record greetings for any system mailbox. Greetings are as follows: greeting 1 - subscriber’s name greeting 2 - mailbox greeting greeting 3 ...

  • Page 90

    8-10 emerald ice hd voicemail installation manual system administrator m ailboxes 8 resetting a message waiting indicator the system administrator can reset the message waiting indicator (mwi) for a mailbox. The system dials the appropriate mwi “turn on” code if there are new messages in the mailbox...

  • Page 91: System Group Lists

    Emerald ice hd voicemail installation manual 8-11 system administrator m ailboxes 8 type 1 - direct mailbox link, which links two mailboxes and sends all messages from mailbox a to mailbox b. The caller hears the greeting from mailbox b. No messages are left in the mailbox a. Type 2 - direct mailbox...

  • Page 92

    8-12 emerald ice hd voicemail installation manual system administrator m ailboxes 8 2. Dial 2 to create a system group list. 3. Dial the system group list number to be established (30-79). 4. Record the system group list name. Dial # when finished recording. 5. Dial 1 to add or delete a group list m...

  • Page 93: Utility

    Emerald ice hd voicemail installation manual 8-13 system administrator m ailboxes 8 modifying a system group list a system group list can be modified by adding a mailbox to the group list or deleting a mailbox from the group list. If a mailbox number is already in the list, entering that same number...

  • Page 94: Operating Modes

    8-14 emerald ice hd voicemail installation manual system administrator m ailboxes 8 2. Dial the date as a six-digit number. For example, for october 10, 1997, the system administrator would dial 101097 . Dial * to return to the main menu or continue. The date is played back to you for confirmation. ...

  • Page 95: Company Name

    Emerald ice hd voicemail installation manual 8-15 system administrator m ailboxes 8 3. Dial 2 to place the system into night mode. 4. Dial 3 to return the system to the automatic mode. 5. Dial * to exit the system. Recording the company name this function allows the system administrator to record th...

  • Page 96: Shutdown

    8-16 emerald ice hd voicemail installation manual system administrator m ailboxes 8 shutdown procedures a shutdown of emerald ice hd voicemail makes voice processing inoperable until the system is either manually restarted from the dos prompt or physically rebooted. This option is for system mainten...

  • Page 97: System Features

    Emerald ice hd voicemail installation manual 9-1 system fe atur es 9 9 system features emerald ice hd voicemail supports a rich set of built-in features. All features are included with the system, but some may require additional hardware for implementation. Any such requirements will be noted in the...

  • Page 98: Auto Attendant

    9-2 emerald ice hd voicemail installation manual system fe atur es 9 emerald ice hd voicemail provides auto attendant functionality, eliminating the need for external devices. Single and multi-level auto attendant menus can be programmed as needed. All calls transferred from emerald ice hd voicemail...

  • Page 99: Group Lists

    Emerald ice hd voicemail installation manual 9-3 system fe atur es 9 system and personal distribution lists are available on the emerald ice hd voicemail system. Record a message once and send it to several people. Each user can have up to 18 personal lists in addition to the 50 system lists. Linkin...

  • Page 100: Multi-Extension Mailbox

    9-4 emerald ice hd voicemail installation manual system fe atur es 9 the multi-extension mailbox feature allows multiple telephones access to the same mailbox from different emerald ice pbx extensions. For example, the ceo of the company may have two phones: extension 201 on his/her executive desk a...

  • Page 101: Non-Receipt Notification

    Emerald ice hd voicemail installation manual 9-5 system fe atur es 9 as an option to standard notification that your message has been received, emerald ice hd voicemail provides non-receipt notification. Utilizing this feature, the system notifies senders of messages when messages they have sent hav...

  • Page 102

    9-6 emerald ice hd voicemail installation manual system fe atur es 9 utilizing voice menus, you can record separate greetings for an unlimited number of tenants or departments, and specify different prompts to play at specific times of the day. The question and answer mailboxes allow you to ask ques...

  • Page 103

    Emerald ice hd voicemail installation manual 9-7 system fe atur es 9 emerald ice hd voicemail utilizes the features of the integrated voice mail type found in the emerald ice telephone system software. Emerald ice hd voicemail can be used as an overflow device for ucd groups. When using emerald ice ...

  • Page 104: Ucd Overflow Announcements

    9-8 emerald ice hd voicemail installation manual system fe atur es 9 prior to sending them to a mailbox, use option ‘q’ above. 4. Assign the time out and invalid key fields to go to mailbox 9999. Voice menus will hang up if they are not programmed to route a caller in the event a caller doesn’t dial...

  • Page 105: Intercom Paging

    Emerald ice hd voicemail installation manual 9-9 system fe atur es 9 emerald ice hd voicemail offers intercom paging. This feature alerts a subscriber to an incoming call before the automated attendant transfers the call to the subscriber’s extension. It uses the paging groups of the emerald ice sys...

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    9-10 emerald ice hd voicemail installation manual system fe atur es 9.

  • Page 107: Special Keys & Screens

    Emerald ice hd voicemail installation manual 10-1 special keys & scr eens 10 10 special keys & screens there is a group of “hidden” screens which are not used in routine programming. These screens provide access to extended programming functions. The keystrokes needed to reach these screens and a de...

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    10-2 emerald ice hd voicemail installation manual special keys & scr eens 10

  • Page 109: Mailbox Group Administration

    Emerald ice hd voicemail installation manual 11-1 mail box gr oup a dmi nistra tion 11 11 mailbox group administration in the emerald ice hd voicemail system, mailboxes perform the major part of subscriber and application activity. The system administrator creates and configures these mailboxes for ...

  • Page 110: System Group Lists

    11-2 emerald ice hd voicemail installation manual mail box gr oup a dmi nistra tion 11 subscribers may send messages to system group lists if their mailbox cos permits this function to be used. When defining the group lists, organize the groups logically. Each list should contain subscribers that wo...

  • Page 111: Creating A System Group List

    Emerald ice hd voicemail installation manual 11-3 mail box gr oup a dmi nistra tion 11 to create a new system group: 1. Enter system programming by pressing 1 from the status screen and entering the system password (default=1234). 2. Press 5 for group list management 3. In the group-no field, enter ...

  • Page 112

    11-4 emerald ice hd voicemail installation manual mail box gr oup a dmi nistra tion 11 recording the group list name after creating a new system group list, record the name of the list using the system administrator mailbox. This recorded group list name plays whenever a subscriber enters the group ...

  • Page 113

    Emerald ice hd voicemail installation manual 11-5 mail box gr oup a dmi nistra tion 11 while entering the mailboxes, watch the bottom of the screen for confirmation of your entries. If the mailbox number is valid, you will see: [ice]: 0000xxx(xxx=mailbox number entered). If the number you enter does...

  • Page 114: Personal Group Lists

    11-6 emerald ice hd voicemail installation manual mail box gr oup a dmi nistra tion 11 personal group lists are created by subscribers using their mailboxes, or by the system administrator with the system programming terminal. Each subscriber can define up to 19 personal group lists with the group l...

  • Page 115

    Emerald ice hd voicemail installation manual 11-7 mail box gr oup a dmi nistra tion 11 4. In the mailbox field, enter the mailbox number you are working with 5. In the group-no field, enter the group list number (must be between 11 and 29), and press r . If the group has already been programmed, the...

  • Page 116

    11-8 emerald ice hd voicemail installation manual mail box gr oup a dmi nistra tion 11 modifying a personal group list group list members can be added or deleted as desired. Mailbox member entries cannot be changed. They must be deleted and then an entry made for the new member. To modify a personal...

  • Page 117

    Emerald ice hd voicemail installation manual 11-9 mail box gr oup a dmi nistra tion 11 additions: enter the mailbox number you are adding in the next available grid box field. Press r to move to the next mailbox field if desired. Mailbox numbers can be entered in any sequence. To enter sequential ma...

  • Page 118

    11-10 emerald ice hd voicemail installation manual mail box gr oup a dmi nistra tion 11.

  • Page 119: System Reports

    Emerald ice hd voicemail installation manual 12-1 system reports 12 12 system reports the emerald ice hd voicemail card has the ability to generate a number of management reports. Several of these reports are designed to help the system administrator analyze and monitor subscriber usage of the syste...

  • Page 120: Detailed Reports

    12-2 emerald ice hd voicemail installation manual system reports 12 for some reports, emerald ice hd voicemail can create a detailed report as well as the standard report. Before printing, the ice hd voicemail displays a yes/no option for a detailed report. Either a “y” for yes or “n” for no is ente...

  • Page 121: Mailbox Directory Report

    Emerald ice hd voicemail installation manual 12-3 system reports 12 this report provides the system administrator with several types of information: • a list of all mailboxes on the system. • a capsule view of a mailbox’s attributes. • an easy way to determine the cos of the mailboxes. • information...

  • Page 122

    12-4 emerald ice hd voicemail installation manual system reports 12 this report provides the system administrator with a list of mailboxes that still have default passwords. These mailboxes may be susceptible to unauthorized use or “hacking.” once these mailboxes are identified, the system administr...

  • Page 123: Mailbox Summary Report

    Emerald ice hd voicemail installation manual 12-5 system reports 12 this report provides the system administrator with the following types of information: • a list of all active mailboxes in the system. • usage statistics which may be used for bill-back purposes. • indications of possible security v...

  • Page 124

    12-6 emerald ice hd voicemail installation manual system reports 12 this report provides the system administrator with: • incoming usage statistics for billing purposes • information on how frequently a mailbox is used • information about the type of callers to the mailbox individual field descripti...

  • Page 125: Mailbox Daily Detail Report

    Emerald ice hd voicemail installation manual 12-7 system reports 12 this report provides the system administrator with: • incoming usage statistics for billing purposes. • information on how frequently a mailbox is used. • information about the type of callers to the mailbox and information on daily...

  • Page 126: Mailbox Report By Box

    12-8 emerald ice hd voicemail installation manual system reports 12 this report provides the system administrator with: • incoming usage statistics for billing purposes. • information on how frequently a mailbox is used. • information about the type of callers to the mailbox and information on daily...

  • Page 127: Survey Mailboxes

    Emerald ice hd voicemail installation manual 12-9 system reports 12 this report provides the system administrator with answers to survey questions by listing the number of time each answer choice was selected and an indication of which choices are being selected the most often in a given voice menu ...

  • Page 128: Port Statistics By Port

    12-10 emerald ice hd voicemail installation manual system reports 12 the port statistics by port report provides the system administrator with information on the amount of time each port is busy. This information can be used to help determine if additional ports are necessary for the current volume ...

  • Page 129: System Port Statistics

    Emerald ice hd voicemail installation manual 12-11 system reports 12 the system port statistics report provides the system administrator with a “snapshot” of the number of times each of the categories described below were accessed on the emerald ice hd voicemail system. Individual field descriptions...

  • Page 130

    12-12 emerald ice hd voicemail installation manual system reports 12 the hourly port statistics report provides the system administrator with an indication of the times during the day that peak usage are occurring and a “snapshot” of usage patterns of the emerald ice hd voicemail system. Individual ...

  • Page 131: Outcalling Detailed Report

    Emerald ice hd voicemail installation manual 12-13 system reports 12 the outcalling detailed report provides the system administrator with a breakdown of outcall activities: • information of who is using the outcall capabilities and to what destinations. • information of what mailboxes are having hi...

  • Page 132: Detailed Group List Reports

    12-14 emerald ice hd voicemail installation manual system reports 12 when choosing system group list report or personal group list report, ice hd voicemail prompts whether to do a detailed report that offers subscriber extension numbers and names or a normal report that lists subscriber extension nu...

  • Page 133: Personal Group List Report

    Emerald ice hd voicemail installation manual 12-15 system reports 12 the personal group list report that is displayed when “n” is pressed provides system administrators a list of all the personal groups created for a particular subscriber’s mailbox, making administration of personal groups a less ti...

  • Page 134: Digit Grabber

    12-16 emerald ice hd voicemail installation manual system reports 12 the digit grabber is a utility that displays the dtmf digits received by voice mail or digits that ice hd voicemail dials. After selecting digit grabber, enter d in the output field and press r . The digit information will be displ...

  • Page 135: Hd Voicemail Card

    Emerald ice hd voicemail installation manual 13-1 amis networking for the emerald ice hd v oic email card 13 13 amis networking for the emerald ice hd voicemail card the networking of voice mail systems allows messages to be exchanged between compatible voice processing systems in different (remote)...

  • Page 136: Activating The Amis Feature

    13-2 emerald ice hd voicemail installation manual amis networking for the emerald ice hd v oic email card 13 the amis networking option is enabled on a emerald ice hd voicemail system by adding a switch to the command line that starts the ice hd voicemail software. The switch to be added is: /sx:a. ...

  • Page 137

    Emerald ice hd voicemail installation manual 13-3 amis networking for the emerald ice hd v oic email card 13 as part of the planning effort, it is recommended that the system administrators from all network nodes discuss the setup of the network and note any network node peculiarities. A network coo...

  • Page 138

    13-4 emerald ice hd voicemail installation manual amis networking for the emerald ice hd v oic email card 13 in this example, the node number of the remote network node should not be set to 6. If this network node were set to 6, users could be confused when trying to determine whether 6123 referred ...

  • Page 139

    Emerald ice hd voicemail installation manual 13-5 amis networking for the emerald ice hd v oic email card 13 system administrator name - the individual responsible for managing a node. This person is the point of contact for any networking problems related to a node. System administrator phone - tel...

  • Page 140

    13-6 emerald ice hd voicemail installation manual amis networking for the emerald ice hd v oic email card 13 b. Type in the correct password and press r . The screen displays the first page of the the on-line programming menus. C. When finished using the on-line programming menus press e two times t...

  • Page 141: Network Nodes and Parameters

    Emerald ice hd voicemail installation manual 13-7 amis networking for the emerald ice hd v oic email card 13 optional method to force the system off-line immediately, press 0 - immediate instead of 1 - continue. All calls in progress will be immediately terminated (hung up), regardless of their curr...

  • Page 142

    13-8 emerald ice hd voicemail installation manual amis networking for the emerald ice hd v oic email card 13 setting up the local emerald ice hd voicemail system the company parameters screen is used to set up the local emerald ice hd voicemail system for network node operation. The majority of the ...

  • Page 143

    Emerald ice hd voicemail installation manual 13-9 amis networking for the emerald ice hd v oic email card 13 c. Enter information into the networking fields using the networking data sheet as a guide. When finished entering data, press 5 then y to save the record. D. Press e - the screen returns to ...

  • Page 144

    13-10 emerald ice hd voicemail installation manual amis networking for the emerald ice hd v oic email card 13 loopback test mailbox - a test mailbox, located at each network node, where messages can be sent to test network communications. Box length - the number of digits in a valid mailbox number f...

  • Page 145

    Emerald ice hd voicemail installation manual 13-11 amis networking for the emerald ice hd v oic email card 13 recording verbal prompts for remote network nodes when subscribers attempt to send messages to remote network nodes, they receive a verbal confirmation of the network node name selected. The...

  • Page 146

    13-12 emerald ice hd voicemail installation manual amis networking for the emerald ice hd v oic email card 13 name - the last and first names of this subscriber. Name spell - this field, used to support ʹdial by nameʹ is automatically calculated and filled in by the program. If you are using the loo...

  • Page 147: Network Monitoring

    Emerald ice hd voicemail installation manual 13-13 amis networking for the emerald ice hd v oic email card 13 the status of messages queued for network transmittal, within the local emerald ice hd voicemail system, can be checked using the network message delivery queue screen. The network message d...

  • Page 148

    13-14 emerald ice hd voicemail installation manual amis networking for the emerald ice hd v oic email card 13 transmission result - results of the latest attempt to send this message. The two digit code returned indicates that either the attempt was successful (00) or encountered an error - the code...

  • Page 149: Amis Job Reports

    Emerald ice hd voicemail installation manual 13-15 amis networking for the emerald ice hd v oic email card 13 the amis job report screen is designed to help the system administrator analyze the operation of the emerald ice hd voicemail system network nodes, and monitor the status and result of each ...

  • Page 150

    13-16 emerald ice hd voicemail installation manual amis networking for the emerald ice hd v oic email card 13 at the top of the network transmission report screen is the prompt: ʺfile [rpt\report1.Dsp__________] opr[ ] s:screen p:print c:com f:filʺ. The c:com option is not used at this time. Viewing...

  • Page 151

    Emerald ice hd voicemail installation manual 13-17 amis networking for the emerald ice hd v oic email card 13 saving a report to save a report to floppy disk, press f. The screen prompts: ʺenter file name)>[_________________].ʺ place a floppy disk in the disk drive. A. Enter a file name that is mean...

  • Page 152

    13-18 emerald ice hd voicemail installation manual amis networking for the emerald ice hd v oic email card 13 c. If the call was successful, there will be a message in your mailbox stating that your message to network node xx, mailbox number xxxx was received. The specific time the message was recei...

  • Page 153: Remote Modem Programming

    Emerald ice hd voicemail installation manual 14-1 remote modem pr ogramming 14 14 remote modem programming there may be occasions where it will be desirable or necessary to call into a emerald ice hd voicemail system from a remote location. This is easily accomplished by attaching an external modem ...

  • Page 154: Modem Setup

    14-2 emerald ice hd voicemail installation manual remote modem pr ogramming 14 the modem that is to be used for programming requires a very specific set of instructions to be sent to and stored in the modem. If these commands are not programmed, the modem will answer but you will not be able to see ...

  • Page 155

    Emerald ice hd voicemail installation manual 14-3 remote modem pr ogramming 14 follow these instructions to program the required modem commands: 1. Type at&f0 and press r - the modem should respond “ok” 2. Type the following string of characters very carefully and then press r : ate0q1&c0&d0s0=1&k0+...

  • Page 156

    14-4 emerald ice hd voicemail installation manual remote modem pr ogramming 14 if for some reason it becomes necessary to return the modem to it’s original factory default settings, follow these steps: 1. Connect the modem to the pc you will be using for the setup procedure and power it on. 2. Start...

  • Page 157

    Emerald ice hd voicemail installation manual 14-5 remote modem pr ogramming 14 to connect to the modem: if the cable is currently connected to the pc terminal and you now want to attach the modem, do the following in order: 1. From the main status screen, press 2 to activate the system screen saver,...

  • Page 158

    14-6 emerald ice hd voicemail installation manual remote modem pr ogramming 14 it is always advisable to always press the 2 key before hanging up the connection. This will prevent a wait period if you need to call right back into the system for any reason. Modem power notes if the ac power to the mo...

  • Page 159: Pc Terminal Setup

    Emerald ice hd voicemail installation manual 15-1 pc t erm inal setup 15 15 pc terminal setup emerald ice hd voicemail use a pc or laptop and terminal software to access the programming interface. Procomm plus for dos or procomm plus for windows for the pc is recommended. The software will require c...

  • Page 160

    15-2 emerald ice hd voicemail installation manual pc t erm inal setup 15 function key mapping most versions of procomm plus have only the first four function(f) keys mapped to terminal functions. Since ice hd voicemail uses all 12 function keys, you may need to map the keys from 5 to @ manually. Eac...

  • Page 161: Backup & Restore Procedures

    Emerald ice hd voicemail installation manual 16-1 backup & restor e pr ocedur es 16 16 backup & restore procedures the emerald ice hd voicemail system is shipped with several available methods by which backup and restore operations can be managed. Batch files are pre-installed in the c:\utils direct...

  • Page 162: Backup Procedures

    16-2 emerald ice hd voicemail installation manual backup & restor e pr ocedur es 16 the backup procedure for each type of device is illustrated below. Once the backup procedure for a given device has begun, the software will prompt the user for any required input. All the procedures have built-in er...

  • Page 163: Backpack Cd-R

    Emerald ice hd voicemail installation manual 16-3 backup & restor e pr ocedur es 16 step 3 - enter the backup job parameters 1. Type cd \utils and press the e key 2. Type the required backup command as follows, then press the r key: usage: iom-back [drive] [directory] (i.E. Iom-back e smithco) where...

  • Page 164: Imation Superdisk Ls-120

    16-4 emerald ice hd voicemail installation manual backup & restor e pr ocedur es 16 7. Make note of the drive letter assigned to the device. Step 3 - enter the backup job parameters; 1. Type cd \utils and press the e key. 2. Type the required backup command as follows, then press the r key: usage: b...

  • Page 165

    Emerald ice hd voicemail installation manual 16-5 backup & restor e pr ocedur es 16 5. Type ls and press the e key. 6. The driver program will assign a drive letter to use. I.E. E: 7. Make note of the drive letter assigned to the device step 3 - enter the backup job parameters: 1. Type cd \utils and...

  • Page 166

    16-6 emerald ice hd voicemail installation manual backup & restor e pr ocedur es 16.

  • Page 167: Special Applications

    Emerald ice hd voicemail installation manual 17-1 sp eci al ap pl ic at io ns 17 17 special applications there may be some mailbox users that desire to have a group of “one-touch” options in their mailbox greeting to further direct callers. This is done using special bin entries for that particular ...

  • Page 168

    17-2 emerald ice hd voicemail installation manual sp eci al ap pl ic at io ns 17.

  • Page 169

    Visit us at our website http://www.Tadiran-us.Com email: ice@tadiran-us.Com usa headquarters tadiran telecom, inc. 4 tri harbor court port washington, ny 11050 tel. +1-516-632-7200, fax. +1-516-632-7210 eme ra ld ice hd voic em ail ca r d inst all ati on & mainte nanc e manual re vis ion c.