Summary of EMERALD ICE

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    Emerald ice digital key telephone system tm flash voicemail installation manual.

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    The information contained in this document is proprietary and is subject to all relevant copyright, patent and other laws protecting intellectual property, as well as any specific agreement protecting tadiran telecom, inc. (herein referred to as the “manufacturer”) rights in the aforesaid informatio...

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    Ice flash voice mail card installation & maintenance manual record of revisions ror record of revisions catalogue number release date supercedes comments initial release august 12, 2003 revision a february 11, 2004 initial release added procomm keyboard editor settings. Revision b may 3, 2004 revisi...

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    Ice voice mail card installation & maintenance manual table of contents toc table of contents 1 introduction .................................................................................................................................. 1-1 s ystem f eatures .........................................

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    Table of contents ice voice mail card installation & maintenance manual toc m enu o ption 8 - s et s ystem p assword ............................................................................................ 5-22 m enu o ption 9 - m ailbox a ssignment .................................................

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    Ice voice mail card installation & maintenance manual l ist of f igures lof list of figures figure 1. Emerald ice flash voice mail system circuit card (side view) ................... 4-2 figure 2. Installation of emerald ice flash voice mail system card............................... 4-3 figure 3. E...

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    Ice voice mail card installation & maintenance manual l ist of t ables lot list of tables table 1. Document conventions ............................................................................................ 1-8 table 2. Accessible program features .................................................

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    Ice voice mail card installation & maintenance manual 1-1 1 introduction 1 1 i i n n t t r r o o d d u u c c t t i i o o n n the emerald ice flash voice mail system flash voice mail system is a powerful, compact voice processing system that uses state-of-the-art digital signal processing hardware an...

  • Page 12: System Features

    1-2 ice voice mail card installation & maintenance manual introduction 1 system features the emerald ice flash voice mail system flash voice mail system provides the following features: voice messaging functions all mailbox users have access to these mailbox features: delete, reply, save, or skip me...

  • Page 13: Intended Audience

    Ice voice mail card installation & maintenance manual 1-3 1 introduction intended audience this manual is intended for a technician responsible for installing and configuring the emerald ice flash voice mail system and its related components. Basic operation the emerald ice flash voice mail system, ...

  • Page 14: Document Overview

    1-4 ice voice mail card installation & maintenance manual introduction 1 document overview this manual is arranged in the following sections: chapter 1: introduction- this chapter describes the overall capabilities of the emerald ice flash voice mail system including system capabilities, basic opera...

  • Page 15: Prerequisites

    Ice voice mail card installation & maintenance manual 1-5 1 introduction prerequisites proper preparation is extremely important for a successful installation and will result in improved customer satisfaction with the emerald ice flash voice mail system. Taking a few moments initially to secure the ...

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    1-6 ice voice mail card installation & maintenance manual introduction 1 electro-static discharge warning the emerald ice flash voice mail system circuit boards are static sensitive. They should be handled by the edges only and kept in the anti-static packaging bags until ready for installation. Do ...

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    Ice voice mail card installation & maintenance manual 1-7 1 introduction warranty limitations the product warranty is limited to replacement of defective components and does not cover injury to persons or property or other consequential damages. Fcc regulations this equipment has been tested by an i...

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    1-8 ice voice mail card installation & maintenance manual introduction 1 warranty repairs in accordance with the federal communications commission regulations, an authorized agent must perform any repairs to this equipment. Document conventions this manual uses several conventions to convey informat...

  • Page 19: General Specifications

    Ice voice mail card installation & maintenance manual 2-1 2 system speci fications 2 2 s s y y s s t t e e m m s s p p e e c c i i f f i i c c a a t t i i o o n n s s this chapter describes the specifications of the emerald ice flash voice mail system. General specifications processes up to eight ca...

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    Ice voice mail card installation & maintenance manual 3-1 3 system progr amming 3 3 s s y y s s t t e e m m p p r r o o g g r r a a m m m m i i n n g g all emerald ice flash voice mail system programming is performed using a laptop or standard pc desktop system. A subset of programming may be perfor...

  • Page 22: Hyperterminal Setup

    3-2 ice voice mail card installation & maintenance manual system progr amming 3 administration task terminal telephone set pbx integration type change pbx integration parameters system prompts record prompts review prompts select system greeting per port day night temporary ccr menu greetings review...

  • Page 23: Procomm Setup

    Ice voice mail card installation & maintenance manual 3-3 3 system progr amming procomm setup procomm plus for dos or procomm plus for windows can also be used for programming. The software will require certain specific parameter settings and function key mapping. The information below outlines the ...

  • Page 24: Dtmf Programming Access

    3-4 ice voice mail card installation & maintenance manual system progr amming 3 function key mapping most versions of procomm plus have only the first four function (f) keys mapped to terminal functions. Each f key has four states that can be programmed. You only need to program the normal state. Th...

  • Page 25: Hyperterminal

    Ice voice mail card installation & maintenance manual 3-5 3 system progr amming programming the emerald ice flash voice mail system via hyperterminal programming the emerald ice flash voice mail system requires the entry of values in specific fields on various programming screens. These programming ...

  • Page 26: Programming Guidelines

    3-6 ice voice mail card installation & maintenance manual system progr amming 3 when you have finished programming, type exit and press the g key. This shuts down the programming interface. If you wish to re-enter the programming screens, you will be required to enter the system password again. Prog...

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    Ice voice mail card installation & maintenance manual 3-7 3 system progr amming table 4 below indicates programming options and descriptions in using telephone programming. Details of all of the system administrator mailbox functions are described in section 6. Table 4. Telephone programming program...

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    Ice voice mail card installation & maintenance manual 4-1 4 emer ald ice flash voice mail system card installa tion 4 4 e e m m e e r r a a l l d d i i c c e e f f l l a a s s h h v v o o i i c c e e m m a a i i l l s s y y s s t t e e m m c c a a r r d d i i n n s s t t a a l l l l a a t t i i o o ...

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    4-2 ice voice mail card installation & maintenance manual emer ald ice flash voice mail system card installa tion 4 figure 1. Emerald ice flash voice mail system circuit card (side view) to power connector on 610-2 board.

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    Ice voice mail card installation & maintenance manual 4-3 4 emer ald ice flash voice mail system card installa tion emerald ice flash voice mail system card installation install the emerald ice flash voice mail system card into the emerald ice system as follows. Figure 2 can be used for reference. P...

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    4-4 ice voice mail card installation & maintenance manual emer ald ice flash voice mail system card installa tion 4 1. Remove the 4 mounting screws from the ccb card and replace with the 4 standoffs supplied with the emerald ice flash voice mail system card. Set the 4 mounting screws aside. 2. While...

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    Ice voice mail card installation & maintenance manual 5-1 5 emer ald ice flash voice mail system setup 5 5 e e m m e e r r a a l l d d i i c c e e f f l l a a s s h h v v o o i i c c e e m m a a i i l l s s y y s s t t e e m m s s e e t t u u p p this section describes the various setup screens that...

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    5-2 ice voice mail card installation & maintenance manual emer ald ice flash voice mail system setup 5 type in the password and then press e to access the system setup screens. If a password is not valid an error message, “invalid password” will be displayed after password authentication. Re-enter a...

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    Ice voice mail card installation & maintenance manual 5-3 5 emer ald ice flash voice mail system setup initialization and pbx integration two steps need to be accomplished initially after emerald ice flash voice mail system card has been installed, powered-up and synchronized. 1. Initialization. 2. ...

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    5-4 ice voice mail card installation & maintenance manual emer ald ice flash voice mail system setup 5 press y to initialize the voice mail system. All system values will return to their default settings. All system mailboxes will be initialized as new with no greetings or names. When the procedure ...

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    Ice voice mail card installation & maintenance manual 5-5 5 emer ald ice flash voice mail system setup pbx system integration select 12-pbx integration from the programming main menu (figure 4), and press e. The default pbx integration selection screen shown below in figure 6 will be displayed. Figu...

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    5-6 ice voice mail card installation & maintenance manual emer ald ice flash voice mail system setup 5 if the pbx desired is not in the list shown above or you need to change any of the default values, refer to page 5-30 for detailed descriptions on the use of the pbx integration setup screen and th...

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    Ice voice mail card installation & maintenance manual 5-7 5 emer ald ice flash voice mail system setup menu option 1 - open & close schedule select 1-open and close schedule from the programming main menu screen (figure 4) and the open and close schedule screen shown below in figure 8 will be displa...

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    5-8 ice voice mail card installation & maintenance manual emer ald ice flash voice mail system setup 5 field descriptions sunday thru saturday – these field entries specify the opening and closing greetings for each of the days of the week. The values should be entered using the 24 hours clock. For ...

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    Ice voice mail card installation & maintenance manual 5-9 5 emer ald ice flash voice mail system setup menu option 2 – number plan select 2-number plan from the programming main menu screen (figure 4) and the numbering plan screen shown below in figure 9 will be displayed. This controls how the emer...

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    5-10 ice voice mail card installation & maintenance manual emer ald ice flash voice mail system setup 5 all greetings are recorded from the system administrator mailbox figure 9 shows that if the digit 1 or 2 is pressed, the caller will be transferred to any extension that starts with 1 or 2 and the...

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    Ice voice mail card installation & maintenance manual 5-11 5 emer ald ice flash voice mail system setup number plan example there are a total of five numbering plan (ccr menu) screens available. These ccr menus may be linked to each other in any custom configuration required for the installation. Fi...

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    5-12 ice voice mail card installation & maintenance manual emer ald ice flash voice mail system setup 5 programming the example 1. Enter system programming via the terminal. Go to selection 2 - number plan and press the e key. The programming screen for ccr 1 will be displayed. (the ccr menu number ...

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    Ice voice mail card installation & maintenance manual 5-13 5 emer ald ice flash voice mail system setup single digit dialing with automated attendant functions emerald ice flash voice mail system supports single digit and automated attendant dialing using the same digit(s). For this example, suppose...

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    5-14 ice voice mail card installation & maintenance manual emer ald ice flash voice mail system setup 5 ran – recorded announcement mailboxes at some point it may be necessary to play pre-recorded information to a caller such as directions, announcements such as of a sale, etc. This capability is pr...

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    Ice voice mail card installation & maintenance manual 5-15 5 emer ald ice flash voice mail system setup menu option 3 - invalid digits select 3-invalid digits from the programming main menu screen (figure 4) and the invalid digits screen shown below in figure 11 will be displayed. This is where the ...

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    5-16 ice voice mail card installation & maintenance manual emer ald ice flash voice mail system setup 5 menu option 4 - automated attendant configuration select 4- automated attendant setup from the programming main menu screen (figure 4) and the automated attendant setup screen shown below in figur...

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    Ice voice mail card installation & maintenance manual 5-17 5 emer ald ice flash voice mail system setup field descriptions each column represents a given port from port 1 to port 8. Operator ext - this is the pbx extension number of the operator’s extension for this port. When a caller dials 0 from ...

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    5-18 ice voice mail card installation & maintenance manual emer ald ice flash voice mail system setup 5 temp grt on (01-09) - if this field is set to y then the temp greeting as programmed in the day programming section for the port will be played to a caller. If this field is set to n then the gree...

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    Ice voice mail card installation & maintenance manual 5-19 5 emer ald ice flash voice mail system setup menu option 5 – [future use] this section is currently not used. Menu option 6 - real time clock select 6-clock setting screen from the programming main menu screen (figure 4) and the internal clo...

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    5-20 ice voice mail card installation & maintenance manual emer ald ice flash voice mail system setup 5 field descriptions/detailed instructions 1. Enter a value of 1-7 to identify the day of the week: 1 = sunday 2 = monday 3 = tuesday 4 = wednesday 5 = thursday 6 = friday 7 = saturday 2. Press the ...

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    Ice voice mail card installation & maintenance manual 5-21 5 emer ald ice flash voice mail system setup menu option 7 - version number select 7-internal version number from the programming main menu (figure 4) and the internal version number screen shown below in figure 13 will be displayed. This di...

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    5-22 ice voice mail card installation & maintenance manual emer ald ice flash voice mail system setup 5 menu option 8 - set system password select 8-set system password from the programming main menu screen (figure 4) and the password setup screen as shown below in figure 15 will be displayed. If yo...

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    Ice voice mail card installation & maintenance manual 5-23 5 emer ald ice flash voice mail system setup menu option 9 - mailbox assignment select 9 - mailbox assignment screen from the programming main menu (figure 4) and the mailbox assignment screen as shown below in figure 16 will be displayed. T...

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    5-24 ice voice mail card installation & maintenance manual emer ald ice flash voice mail system setup 5 field descriptions mailbox - the two fields below together make up the mailbox: no - the mailbox index number (this is generated automatically by the system) ext - the mailbox number that relates ...

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    Ice voice mail card installation & maintenance manual 5-25 5 emer ald ice flash voice mail system setup msg_ind - this field shows what state the emerald ice flash voice mail system has told the pbx to set as the current status of the telephone mwi indicator as follows: 0 - the mwi indicator should ...

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    5-26 ice voice mail card installation & maintenance manual emer ald ice flash voice mail system setup 5 examples of adding and deleting mailboxes add a mailbox to add a mailbox, from the main menu press 9 to enter mailbox assignments. Move the cursor bar down to the first available line. Enter the n...

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    Ice voice mail card installation & maintenance manual 5-27 5 emer ald ice flash voice mail system setup delete a mailbox to delete a mailbox, from the main menu: 1. Press 9 to enter mailbox assignments. 2. Use the arrow keys to move the cursor bar down to the mailbox that is to be deleted. If the de...

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    5-28 ice voice mail card installation & maintenance manual emer ald ice flash voice mail system setup 5 menu option 10 - class of service select 10-class of service from the programming main menu screen (figure 4) and the class of service setup screen shown below in figure 17 will be displayed. Each...

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    Ice voice mail card installation & maintenance manual 5-29 5 emer ald ice flash voice mail system setup option 11-free sectors (recording time remaining select 11-free sectors from the programming main menu screen (figure 4) and the free sectors screen shown below in figure 18 will be displayed. Thi...

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    5-30 ice voice mail card installation & maintenance manual emer ald ice flash voice mail system setup 5 menu option 12 - pbx integration select 12-pbx integration from the programming main menu screen (figure 4) and the pbx integration selection screen shown below in figure 19 will be displayed. The...

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    Ice voice mail card installation & maintenance manual 5-31 5 emer ald ice flash voice mail system setup in cases where you may need to change a parameter used by the pbx integration screen, these parameters may be reached by performing the following steps: 1. Scroll down and select your pbx integrat...

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    5-32 ice voice mail card installation & maintenance manual emer ald ice flash voice mail system setup 5 mwi code off - the code emerald ice flash voice mail system sends when a mailbox user has checked all new messages. This code when sent tells the pbx to deactivate the mwi indicator for that mailb...

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    Ice voice mail card installation & maintenance manual 5-33 5 emer ald ice flash voice mail system setup hangup code - most modern pbx system either automatically or through program entries send a dtmf disconnect code. When the pbx port is about to close (for example - an outside caller has hung up) ...

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    5-34 ice voice mail card installation & maintenance manual emer ald ice flash voice mail system setup 5 emerald ice flash voice mail system what to do with that particular call. The allowable actions are: takemsg..........Take a message into the requested mailbox entermb ..........Open the requested...

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    Ice voice mail card installation & maintenance manual 5-35 5 emer ald ice flash voice mail system setup special fax detection function the emerald ice flash voice mail system has built-in fax tone recognition. If a call is received on a port and fax tones are heard, the incoming call will be transfe...

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    5-36 ice voice mail card installation & maintenance manual emer ald ice flash voice mail system setup 5 menu option 14 - messages waiting select 14-messages waiting from the programming main menu screen (figure 4) and the messages waiting screen shown below in figure 21 will be displayed. This scree...

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    Ice voice mail card installation & maintenance manual 5-37 5 emer ald ice flash voice mail system setup menu option 15 - debug information screen select 15-debug information from the programming main menu screen (figure 4) and the debug information screen shown below in figure 22 will be displayed. ...

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    Ice voice mail card installation & maintenance manual 6-1 6 system admi nistrato r mai lbox functions 6 6 s s y y s s t t e e m m a a d d m m i i n n i i s s t t r r a a t t o o r r m m a a i i l l b b o o x x f f u u n n c c t t i i o o n n s s this section describes the various programming operati...

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    6-2 ice voice mail card installation & maintenance manual system admi nistrato r mai lbox functions 6 2. The system will announce: “mailbox 15-00” - which is the system administrator mailbox number. This number does not conflict with mailbox 15 in a two- digit mailbox system. 3. When requested, ente...

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    Ice voice mail card installation & maintenance manual 6-3 6 system admi nistrato r mai lbox functions outside callers who have never encountered a voice message system should be given clear instructions on what to do when they reach the system. Since mailbox numbers are generally the same as the ext...

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    6-4 ice voice mail card installation & maintenance manual system admi nistrato r mai lbox functions 6 4. You may now: press * ........... To go back to step 2 and select another greeting to work on. Press ** ....... To return to the administrator options menu. Press ***.... To exit the system comple...

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    Ice voice mail card installation & maintenance manual 6-5 6 system admi nistrato r mai lbox functions choice 1 - changing a mailbox access code if a subscriber forgets his/her access code, you can reset it without deleting the mailbox and its messages. Once they are given the new temporary access co...

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    6-6 ice voice mail card installation & maintenance manual system admi nistrato r mai lbox functions 6 choice 2 - adding a mailbox when you add a mailbox to the system, several default values are assigned: the extension number will be the same as the mailbox number, the password will be 0000, the cla...

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    Ice voice mail card installation & maintenance manual 6-7 6 system admi nistrato r mai lbox functions choice 3 - deleting a mailbox you can use the system administratorʹs mailbox to delete a mailbox by following the steps below: deleting a mailbox is a permanent action and the mailbox or its message...

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    6-8 ice voice mail card installation & maintenance manual system admi nistrato r mai lbox functions 6 choice 4 - record a mailbox greetings you can use the system administratorʹs mailbox to record the mailbox greeting for any system mailbox. To record a mailbox greeting, perform the following steps:...

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    Ice voice mail card installation & maintenance manual 6-9 6 system admi nistrato r mai lbox functions choice 5 - resetting a message waiting indicator the system administrator can reset the message-waiting indicator (mwi) for a mailbox. When this option is selected the system checks the current stat...

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    6-10 ice voice mail card installation & maintenance manual system admi nistrato r mai lbox functions 6 set date and time [press 4] you may use the system administratorʹs mailbox to set the system date and time. The time and date stamp is used for all envelope information and to check delivery notifi...

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    Ice voice mail card installation & maintenance manual 6-11 6 system admi nistrato r mai lbox functions set operation mode [press 5] under normal conditions, the pre-programmed automated attendant screen controls the greeting that plays when emerald ice flash voice mail system answers a caller. This ...

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    6-12 ice voice mail card installation & maintenance manual system admi nistrato r mai lbox functions 6 to change the system operation mode, perform the following steps: 1. Access the system administratorʹs mailbox as described on page 6-1. The administrator options menu now plays. 2. Press 5 to set ...

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    Ice voice mail card installation & maintenance manual 6-13 6 system admi nistrato r mai lbox functions select pbx integration [press 6] the emerald ice flash voice mail system uses a set of pre-programmed pbx integration screens. These screens provide standard configurations for various pbx systems ...

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    6-14 ice voice mail card installation & maintenance manual system admi nistrato r mai lbox functions 6 record a prompt [press 7] the emerald ice flash voice mail system is shipped with a complete set of system voice prompts. These system prompts cover all system operations and functions. There may b...

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    Ice voice mail card installation & maintenance manual 6-15 6 system admi nistrato r mai lbox functions listen to a prompt [press 8] the emerald ice flash voice mail system includes a method of listening to any or all of the recorded prompts. This may be useful for listening before modifying a prompt...

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    6-16 ice voice mail card installation & maintenance manual system admi nistrato r mai lbox functions 6 change open and close schedule [press 9] the emerald ice flash voice mail system allows the system administrator to change the opening and closing schedules via a dtmf telephone. This is useful for...

  • Page 87: Three-Hour Expansion Module

    Ice voice mail card installation & maintenance manual 7-1 7 optional equ ipment 7 7 o o p p t t i i o o n n a a l l e e q q u u i i p p m m e e n n t t three-hour expansion module the emerald ice flash voice mail system three-hour expansion module is available as an option and is illustrated below i...

  • Page 88: Installation

    7-2 ice voice mail card installation & maintenance manual optional equ ipment 7 installation installation of the expansion module to the basic emerald ice flash voice mail system card consists of connecting the expansion memory connector (male) to the receptacle connector (female) on the basic emera...

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    Ice voice mail card installation & maintenance manual 8-1 8 system voice prompts 8 8 s s y y s s t t e e m m v v o o i i c c e e p p r r o o m m p p t t s s there may be occasions where you may want to modify the wording of a system prompt. This listing will allow you to locate the prompt and design...

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    8-2 ice voice mail card installation & maintenance manual system voice prompts 8 014. Hanging up now…goodbye 015. Message deleted 016. To confirm deletion of this message, press #, to cancel, press * 017. To copy with comments, press 1, to copy without comments, press 2 018. Enter destination number...

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    Ice voice mail card installation & maintenance manual 8-3 8 system voice prompts 055. Seventy 056. Eighty 057. Ninety 058. 1999 059. Two thousand 060. Message from 061. Mailbox 062. Message sent 063. An outside party 064. Sunday 065. Monday 066. Tuesday 067. Wednesday 068. Thursday 069. Friday 070. ...

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    8-4 ice voice mail card installation & maintenance manual system voice prompts 8 096. * if there are no other recipients or enter next recipient’s mailbox number now 097. I am sorry you are experiencing difficulties 098. First message 099. Next message 100. First saved message 101. You have entered ...

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    Ice voice mail card installation & maintenance manual 8-5 8 system voice prompts 128. - default voice menu greeting – 129. - welcome 1 - system greeting 1 130. - welcome 2 - system greeting 2 131. - greeting 3 - system greeting 3 - no initial recording is provided 132. - greeting 4 - system greeting...

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    8-6 ice voice mail card installation & maintenance manual system voice prompts 8 161. This mailbox already exists 162. You selected an invalid integration number 163. The system has reached 80 percent of capacity 164. Your mailbox is already in use 165. Your outcall number needs to be programmed 166...