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  5. User Manual

Tadiran Telecom EMERALD ICE User Manual

Summary of EMERALD ICE

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    The information contained in this document is proprietary and is subject to all relevant copyright, patent and other laws protecting intellectual property, as well as any specific agreement protecting tadiran telecom, inc. (herein referred to as the “manufacturer”) rights in the aforesaid informatio...

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    Emerald ice flash voice mail user guide record of revisions ror record of revisions catalogue number release date supercedes comments initial release august 12, 2003 revision a december 5, 2005 august 12, 2003 added material resulting from v27a software release..

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    Emerald ice flash voice mail mailbox owner’s guide table of contents.

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    Emerald ice flash voice mail user guide table of contents toc table of contents 1 introduction ................................................................................................................................. 1-1 2 learning the system.....................................................

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    Emerald ice flash voice mail user guide l ist of f igures lot list of tables table 1. Document conventions ............................................................................................ 1‐4.

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    Table of contents emerald ice flash voice mail user guide toc.

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    Emerald ice flash voice mail user guide 1-1 1 introduction 1 1 i i n n t t r r o o d d u u c c t t i i o o n n the emerald ice voice flash voice mail is a powerful, compact voice processing system that uses state‐of‐the‐art digital signal processing hardware and software, interfaced with the emerald...

  • Page 10: Capabilities

    1-2 emerald ice flash voice mail user guide introduction 1 capabilities the basic system includes the ability to: send messages in telephone answering and voice mail mode. Send copies of messages. Send messages to multiple destinations. Obtain a summary count of messages waiting for review. Delete, ...

  • Page 11: Document Overview

    Emerald ice flash voice mail user guide 1-3 1 introduction document overview this document is is arranged in the following sections: chapter 1: introduction‐ this chapter describes the overall capabilities of the system including system capabilities, basic operation, and an overview of this document...

  • Page 12: Document Conventions

    1-4 emerald ice flash voice mail user guide introduction 1 document conventions this manual uses several conventions to convey information more clearly to the reader. It is recommended that the conventions shown below in table 1 be reviewed and understood before continuing. Table 1. Document convent...

  • Page 13: The

    Emerald ice flash voice mail user guide 2-1 2 learning the system 2 2 l l e e a a r r n n i i n n g g t t h h e e s s y y s s t t e e m m the best way to learn how to use the system is to experiment. No actions that you take can damage the system. It is recommended that you learn the operation of th...

  • Page 14: The

    2-2 emerald ice flash voice mail user guide learning the system 2 the # key press # whenever you want to complete a step, or send a message. Press # twice to skip a message. # can also be used to denote the end of a variable length number like a password. This keeps the system from having to wait to...

  • Page 15: Accessing Your Mailbox

    Emerald ice flash voice mail user guide 3-1 3 getting start ed 3 3 g g e e t t t t i i n n g g s s t t a a r r t t e e d d accessing your mailbox call the voice mail system by pressing your dedicated voice mail key on your phone or dial the voice mail system hunt group number: 253. The hunt group nu...

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    3-2 emerald ice flash voice mail user guide getting start ed 3.

  • Page 17: Reviewing Your Messages

    Emerald ice flash voice mail user guide 4-1 4 basic operati ons 4 4 b b a a s s i i c c o o p p e e r r a a t t i i o o n n s s reviewing your messages messages in your mailbox come from two places: from non‐subscribers who leave messages while in the telephone answering mode or from other subscribe...

  • Page 18: Playback Controls

    4-2 emerald ice flash voice mail user guide basic operati ons 4 you may cancel message review at any time by pressing *. Any message not completely reviewed and either saved or deleted remains in the new message queue. If a subscriber forgets to press * to cancel review and just hangs up, all partia...

  • Page 19: Skip A Message

    Emerald ice flash voice mail user guide 4-3 4 basic operati ons skip a message you may skip to the next message while listening to any message by pressing #. Cancel play of messages you may cancel message review by pressing *. Any message not completely reviewed remains in the new message queue. If ...

  • Page 20: Delete A Message

    4-4 emerald ice flash voice mail user guide basic operati ons 4 delete a message if the message does not require action, it should be deleted. Deleting messages keeps the mailbox clear and reduces the need for system storage capacity. 1 reviewing → 3 → delete → # → confirm deletion request once a me...

  • Page 21: Send A Copy to Someone Else

    Emerald ice flash voice mail user guide 5-1 5 message inf ormati on 5 5 m m e e s s s s a a g g e e i i n n f f o o r r m m a a t t i i o o n n sometimes a subscriber wants to know details about a message such as who sent it and the time and date it was delivered. This information is called message ...

  • Page 22: Sending A Message

    5-2 emerald ice flash voice mail user guide message inf ormati on 5 sending a message 2 record message → # 1 → message acceptable # review message → enter destination mailbox → send the message # 2 re-record message * cancel 3 append to message 4 assign as priority 5 assign as confidential 6 assign ...

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    Emerald ice flash voice mail user guide 6-1 6 additional operations 6 6 a a d d d d i i t t i i o o n n a a l l o o p p e e r r a a t t i i o o n n s s changing your mailbox greeting your mailbox greeting is played to outside callers who enter a system mailbox in the telephone answering mode. This g...

  • Page 24: Reviewing Your Greeting

    6-2 emerald ice flash voice mail user guide additional operations 6 what is a good mailbox greeting? A good mailbox greeting encourages callers to leave detailed messages (not just name and phone number) and provides additional information that might be needed. It should present the kind of professi...

  • Page 25: Deleting Your Greeting

    Emerald ice flash voice mail user guide 6-3 6 additional operations deleting your greeting the standard system greeting (recorded name) may be chosen at any time by deleting your recorded greeting without recording a new one. To delete your mailbox greeting 1. Press 3 at the main menu for personal o...

  • Page 26: Temporary Greeting

    6-4 emerald ice flash voice mail user guide additional operations 6 temporary greeting as customers and subscribers begin to appreciate the speed of information flow with voice mail, it is important to warn them when it may take longer then usual for you to respond to their messages. The temporary g...

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    Emerald ice flash voice mail user guide 6-5 6 additional operations delete your temporary greeting to delete your temporary greeting 1. Press 3 at the main menu for personal options. 2. Press 1 for greeting, then press 3 for delete. 3. Press 3 for temporary greeting..

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    6-6 emerald ice flash voice mail user guide additional operations 6.

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    Emerald ice flash voice mail user guide 7-7 7 advanc ed fe atures 7 7 a a d d v v a a n n c c e e d d f f e e a a t t u u r r e e s s sending priority and confidential messages a priority message is a message that can be sent to a recipient and will be placed first in the recipient’s message list. A...

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    7-8 emerald ice flash voice mail user guide advanc ed fe atures 7 to send a message marked “confidential” 1. Follow the instructions for 44 sending a message on page 5‐2. 2. Press 5 at the prompt tag the message as a “priority” message. You will be prompted to enter a destination mailbox. 3. Follow ...

  • Page 31: Audible Help

    Emerald ice flash voice mail user guide 7-9 7 advanc ed fe atures audible help the emerald ice flash voice mail audible help system is a series of prompts and instructions for utilizing the features of the flash voice mail system. Audible help can be accessed at any point by pressing button number 2...

  • Page 32: Outcall Notification

    7-10 emerald ice flash voice mail user guide advanc ed fe atures 7 outcall notification you can use the optional outcall notification feature to have the system call your pager and notify you that a new message has been received in your mailbox. Your system administrator will set up your notificatio...

  • Page 33: Auto Transfer

    Emerald ice flash voice mail user guide 7-11 7 advanc ed fe atures auto transfer auto transfer is a feature that allows a user to recieve outside calls. The outside calls can be assigned to any designated outside line of choice such as a cell phone or home phone. 1. A non‐user calls into the system ...

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    7-12 emerald ice flash voice mail user guide advanc ed fe atures 7.

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    Emerald ice flash voice mail user guide 8-1 8 passw ords 8 8 p p a a s s s s w w o o r r d d s s there is one password that is associated with each subscriber mailbox. Each password is four digits long. Zero should not be used as the first digit. A temporary password is given to each subscriber and ...

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    Visit us at our website http://www.Tadiran-us.Com or http:/www.Tadiranamerica.Com email: icel@tadiran-us.Com usa headquarters tadiran telecom, inc. 4 tri harbor court port washington, ny 11050 tel. +1-516-632-7200, fax. +1-516-632-7210 e m e r a l d i c e flash voicemail user guide r e v i s i o n a...