Summary of EMERALD ICE

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    Tm emerald ice digital key telephone system standard telephone user guide (for ksu software versions k24ut”1”.Xxx & higher.).

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    The information contained in this document is proprietary and is subject to all relevant copyright, patent and other laws protecting intellectual property, as well as any specific agreement protecting tadiran telecom, inc. (herein referred to as the “manufacturer”) rights in the aforesaid informatio...

  • Page 3: Record of Revisions

    Record of revisions revision date of issue supercedes major changes - brief description initial release september 30, 2003 n/a revision a march 16, 2004 initial release revised messaging (call me-voice) instructions. Revision b march 6, 2006 revision a revised for changes resulting from ksu3 upgrade...

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    Emerald ice standard telephione user guide toc- 1 tc 1 introduction ............................................................................... 1-1 1.1 about emerald ice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 1.2 emerald ice standard model tel...

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    Toc- 2 emerald ice standard telephone user guide tc 4 calling features .......................................................................... 4-1 4.1 answering machine emulation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1 4.2 call back (co line). . . . . . . . . ....

  • Page 7: Introduction

    Emerald ice standard telephone user guide 1-1 in tr oduc tion 1 1 introduction the emerald integrated communication exchange , or ice, is a versatile, digital hybrid key telephone system that includes many advanced features. The system configuration is comprised of a main service unit and optional e...

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    1-2 emerald ice standard telephone user guide in tr oduc tion 1 the emerald ice standard model telephone features 14 programmable feature/dss buttons (dual color led), headset jack, 8 fixed feature keys (mute, speaker, hold, transfer, conference, feature, volume up, volume down), and one status bar ...

  • Page 9: Document Overview

    Emerald ice standard telephone user guide 1-3 in tr oduc tion 1 this document is a user guide who’s target audience is a skilled or unskilled user. The purpose of this manual is to provide operational instructions on the use of the main features of the emerald ice standard telephone keyset. It is di...

  • Page 10: Applicable Documents

    1-4 emerald ice standard telephone user guide in tr oduc tion 1 emerald ice hardware installation manual emerald ice programming manual 1.4 applicable documents.

  • Page 11: Telephone Setup

    Emerald ice standard telephone user guide 2-1 te le ph on e set u p 2 2 telephone setup feature code: pgm p92 description the emerald ice allows you to activate your own private alarm on your telephone to remind you of special appointments, events, etc. When the alarm activates, you will hear tone r...

  • Page 12: Auto Hold

    2-2 emerald ice standard telephone user guide te le ph on e set u p 2 feature code: pgm p94 description the auto hold feature will automatically place the current call on hold if you are on a call and you press an outside line button. For example, if you are currently on a call on the first line and...

  • Page 13: Preference

    Emerald ice standard telephone user guide 2-3 te le ph on e set u p 2 feature code: pgm p95 description the preference feature allows you to access specific outside lines or intercom automatically when you lift the handset or press the s button. Setup 1. Press pgm p95 . 2. Enter the outside line dir...

  • Page 14: Background Music (Bgm)

    2-4 emerald ice standard telephone user guide te le ph on e set u p 2 feature code: 800 / 801 description background music can be activated on either of the two music channels to monitor music at the extension. An external music source is required. While the extension is idle, enter the music channe...

  • Page 15: Call Forward

    Emerald ice standard telephone user guide 2-5 te le ph on e set u p 2 feature code: pgm p2 description there are several choices for forwarding your calls: • direct – forward all of your calls, • busy – forward your calls when your telephone is busy. • follow me – forward calls at your extension to ...

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    2-6 emerald ice standard telephone user guide te le ph on e set u p 2 busy call forward 1. Press pgm p21 or the feature/dss button designated as call fwd (if programmed). 2. Enter the extension number to which calls are to be forwarded. 3. Select the type of calls to forward. A. 1 = outside line inc...

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    Emerald ice standard telephone user guide 2-7 te le ph on e set u p 2 external call forward 1. Press pgm p26 or the feature/dss button designated as call fwd (if programmed). 2. Enter the telephone number (cell phone, other office, etc.) where calls are to be forwarded. 3. You hear a confirmation to...

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    2-8 emerald ice standard telephone user guide te le ph on e set u p 2 follow me (from this extension to another extension) 1. Press pgm p25 or the feature/dss button designated as call fwd (if programmed). 2. Enter the extension number from which calls will be forwarded. 3. Select the type of calls ...

  • Page 19: Default Extension

    Emerald ice standard telephone user guide 2-9 te le ph on e set u p 2 feature code: pgm p69 description the default set feature can be used to clear all active settings at your extension ( call forward , dnd , etc.) 1. Press pgm p69 . 2. A confirmation tone will be played. Operational notes the foll...

  • Page 20: Touch Tone (On/off)

    2-10 emerald ice standard telephone user guide te le ph on e set u p 2 feature code: pgm p#1 description dial pad confirmation or touch tone is the tone you hear to confirm that you have pressed a button on the dial pad. Touch tone can be disabled. While the telephone is idle, press pgm p#1 . You he...

  • Page 21: Extension Ring Adjustment

    Emerald ice standard telephone user guide 2-11 te le ph on e set u p 2 feature code: pgm p#7 description you can choose one of eight extension ring adjustment for your extension to differentiate your ringing tone from others. 1. Press the ringing code pgm p#7 +( 1 ‐ 8 ) 2. You hear the selected tone...

  • Page 22: Do Not Disturb

    2-12 emerald ice standard telephone user guide te le ph on e set u p 2 feature code: pgm p4 description the do not disturb (dnd) feature blocks all outside line and intercom call ringing. You can activate do not disturb while your telephone is idle or busy. Some extensions with a higher class of ser...

  • Page 23: Extension Password

    Emerald ice standard telephone user guide 2-13 te le ph on e set u p 2 feature code: pgm p97 description all extensions of the emerald ice system have an associated user password. Passwords are used to activate phone lock , call forward remote and attendant features. Password length is from four to ...

  • Page 24: Feature/dss Button Reset

    2-14 emerald ice standard telephone user guide te le ph on e set u p 2 feature code: pgm p58 description this feature is used to reset all feature/dss buttons to factory settings. 1. While the extension is idle, press pgm p58 + (extension password)+ * . Operational notes n/a 2.11 feature/dss button ...

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    Emerald ice standard telephone user guide 2-15 te le ph on e set u p 2 feature code: pgm p#3 description emerald ice standard telephones have 14 dual ‐ colored programmable feature/dss buttons. You can program any system feature code on any feature/dss button for one ‐ button operation. Certain prog...

  • Page 26: Access Codes

    2-16 emerald ice standard telephone user guide te le ph on e set u p 2 feature code: pgm p61 description the access code feature allows you to store a four ‐ digit code so you can dial it by pressing only one button. To operate, the access code must be stored on a feature/dss button. This feature is...

  • Page 27: Hot Key Enable/disable

    Emerald ice standard telephone user guide 2-17 te le ph on e set u p 2 feature code: pgm p#6 description hot key enables you to dial directly using the keypad without pressing the s button first. Disable while the telephone is idle, press pgm p#6 . Enable while the telephone is idle, press pgm p#6 ....

  • Page 28: Hot Line

    2-18 emerald ice standard telephone user guide te le ph on e set u p 2 feature code: pgm p9* description the hot line feature allows the user to access an extension or speed dial directory number simply by going off hook. This feature is useful for elevator phones and some other applications. Setup ...

  • Page 29: Voice Announce

    Emerald ice standard telephone user guide 2-19 te le ph on e set u p 2 feature code: pgm p98 description in order to use the voice announce features described below, a feature/dss button must be programmed first. A standard telephone has the benefit of receiving intercom calls in three ways: • voice...

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    2-20 emerald ice standard telephone user guide te le ph on e set u p 2 setup 1. Program a feature/dss button for voice announce as described in section 2.12 if you have not programmed it already. Use pgm p98 as the applicable feature code. 2. While your extension is idle, press pgm p98 . You hear a ...

  • Page 31: Night Mode/activate

    Emerald ice standard telephone user guide 2-21 te le ph on e set u p 2 feature code: pgm p63 description after ‐ hours operation can require different ringing patterns than those during normal business operations. The system can be placed into night mode as one of the available service modes. Any ex...

  • Page 32: Pause Insertion

    2-22 emerald ice standard telephone user guide te le ph on e set u p 2 feature code: pgm p70 description pause insertion is used to add a delay in dialing on outgoing outside line calls. You can store a pause or a combination of pauses in the speed dial bins to allow timed access to special services...

  • Page 33: Speakerphone

    Emerald ice standard telephone user guide 2-23 te le ph on e set u p 2 feature code: s description the emerald ice standard telephones are all equipped with a high ‐ quality, half ‐ duplex speakerphone. This feature makes it possible to place hands ‐ free calls. Placing a call 1. Press an idle outsi...

  • Page 34: Status Lamp

    2-24 emerald ice standard telephone user guide te le ph on e set u p 2 description the standard telephone uses a dual colored led status bar lamp to assist the user in recognizing the extension status. The status bar lamp will give these visual indications: operational notes n/a 2.20 status lamp fla...

  • Page 35: Volume Control

    Emerald ice standard telephone user guide 2-25 te le ph on e set u p 2 description the emerald ice standard telephone is equipped with a volume control that you can use to adjust the various volume settings of the telephone. The following function volumes can be adjusted: • background music • ringin...

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    2-26 emerald ice standard telephone user guide te le ph on e set u p 2.

  • Page 37: Making Calls

    Emerald ice standard telephone user guide 3-1 maki ng ca lls 3 3 making calls feature code: 9 description access to outside lines, is available using several ways. They can be accessed by: • dialing the specific outside line (lines 700 ‐ 757 ) or outside line group ( 9 , 800 ‐ 806 ) • pressing a pro...

  • Page 38: Making An Intercom Call

    3-2 emerald ice standard telephone user guide maki ng ca lls 3 feature code: 401 - 464 description to make an intercom call, dial the extension number. Or… press one of the pre ‐ programmed feature/dss buttons of the extension that you want to call. Refer to section 2.12 for instructions on programm...

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    Emerald ice standard telephone user guide 3-3 maki ng ca lls 3 feature code: 89 description if you would like to call to be associated with a specific account number in the emerald ice station message detail reporting (smdr), you must enter an account code before making the call. The account code le...

  • Page 40: Auto Redial

    3-4 emerald ice standard telephone user guide maki ng ca lls 3 feature code: pgm p78 description you can use auto redial (ar) to dial the last number that you dialed. The system waits for a predetermined time for the call to be answered. If the call is not answered during this time, the system hangs...

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    Emerald ice standard telephone user guide 3-5 maki ng ca lls 3 feature code: 0 description the extension that is programmed as the attendant may receive internal calls via a programmed operator code. To call the attendant/operator, press 0 . Operational notes • the operator code is in addition to th...

  • Page 42: Meet-Me Conference

    3-6 emerald ice standard telephone user guide maki ng ca lls 3 feature code: 860 - 867 description the meet ‐ me conference feature is used to join multiple parties in one conversation. The system provides eight separate conference bridges. (4 parties maximum each.) callers can be easily transferred...

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    Emerald ice standard telephone user guide 3-7 maki ng ca lls 3 feature code: pgm p77 description the emerald ice system can accommodate eight, 4 ‐ party conferences simultaneously. Conferences can include a maximum of 3 outside lines and up to 4 extensions. One telephone station acts as the conferen...

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    3-8 emerald ice standard telephone user guide maki ng ca lls 3 establish an unsupervised conference 1. Establish a conference with two or three outside lines as described above. 2. Press pgm p77 . The unsupervised conference is established and your extension is returned to idle. Rejoin an unsupervis...

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    Emerald ice standard telephone user guide 3-9 maki ng ca lls 3 description the direct inward system access or disa feature allows you to remotely access system resources such as system speed dial, outside line access, and intercom dialing. Disa can be accessed via the auto attendant as well as by de...

  • Page 46: Last Number Redial

    3-10 emerald ice standard telephone user guide maki ng ca lls 3 feature code: pgm p8 description the last number redial feature, or lnr, automatically dials the last number dialed from your telephone. The lnr retains up to sixteen (16) digits. You may either choose a specific outside line by first p...

  • Page 47: On-Hook Dialing

    Emerald ice standard telephone user guide 3-11 maki ng ca lls 3 description you can make outgoing calls from your standard telephone using the speakerphone. The s button led is lit when you are making a call. 1. Dial any extension number directly from the keypad without lifting the handset. The hotk...

  • Page 48: Paging

    3-12 emerald ice standard telephone user guide maki ng ca lls 3 feature code: 200 - 208 , 820 description you can make a public announcement to all extensions or to a group of extensions. The emerald ice system provides both all ‐ call (heard by all users) and page zone (heard by a specific group of...

  • Page 49: Saved Number Redial

    Emerald ice standard telephone user guide 3-13 maki ng ca lls 3 feature code: pgm p51 description the saved number redial , or snr feature is normally used whenever you want to store a telephone number that you would like to dial later. The same feature code is used to save a dialed number (sdn) and...

  • Page 50: Speed Dial

    3-14 emerald ice standard telephone user guide maki ng ca lls 3 extension 500 ‐ 519 , system 600 ‐ 699 description the speed dial feature allows you to store frequently dialed numbers. There are 20 speed bins per extension and 100 system speed bins that can be shared by all extensions. Setup 1. Pres...

  • Page 51: Calling Features

    Emerald ice standard telephone user guide 4-1 cal ling featu re s 4 4 calling features feature code: pgm p64 description the answering machine emulation feature requires the optional emerald ice voice mail system. Whenever your voice mailbox answers a call, the emerald ice allows you to screen the c...

  • Page 52: Call Back (Co Line)

    4-2 emerald ice standard telephone user guide cal ling featu re s 4 description the call back feature allows you to queue a busy outside line for use when it becomes available. 1. Press a busy, programmed outside line button (steady red led) or outside line group button, or dial an outside line acce...

  • Page 53: Call Back (Extension)

    Emerald ice standard telephone user guide 4-3 cal ling featu re s 4 description when you call an extension that is busy, in do not disturb , or idle, you can use the call back ‐ extension feature to queue your call so that it will be placed as soon as the extension is available. 1. Dial the intercom...

  • Page 54: Call Park/call Park Answer

    4-4 emerald ice standard telephone user guide cal ling featu re s 4 feature code: pgm p73 description the call park/call park answer feature allows you to “park” a call at any extension. It is also used to retrieve a parked call from any extension. You can park and retrieve calls by dialing the call...

  • Page 55: Call Pick Up (Group)

    Emerald ice standard telephone user guide 4-5 cal ling featu re s 4 feature code: * description the call pick up (group) feature is used to answer calls ringing at another extension. When you hear another extension in your pickup group ringing, press * . Or… when you hear an extension in a different...

  • Page 56: Camp On (Extension)

    4-6 emerald ice standard telephone user guide cal ling featu re s 4 description the camp on feature alerts the user of a busy extension that another extension is attempting a call. When you initiate a camp on by entering [4] or the suffix code, the user at the busy extension hears a camp on alert to...

  • Page 57: Do Not Disturb (One Time)

    Emerald ice standard telephone user guide 4-7 cal ling featu re s 4 feature code: pgm p4 description the one ‐ time do not disturb feature allows you to block outside line ringing while engaged in a call. The feature will automatically be disabled at the end of the current call. 1. While you are con...

  • Page 58: Do Not Disturb (Override)

    4-8 emerald ice standard telephone user guide cal ling featu re s 4 description the do not disturb – override feature allows you to override the do not disturb condition at another extension. Do not disturb ‐ override is available only if intrusion ( section 4.14 ) is active on the calling extension...

  • Page 59: Flash (Co Line)

    Emerald ice standard telephone user guide 4-9 cal ling featu re s 4 feature code: pgm p3 description the flash – co line feature is used with a call waiting feature from your telephone company . Flash – co line is used to generate a hook switch signal to the telephone company to answer the waiting c...

  • Page 60: Forced Intercom Tone Ring

    4-10 emerald ice standard telephone user guide cal ling featu re s 4 feature code: * description you can use the forced intercom tone ring feature to cause the called telephone to ring when you initiate an intercom call. After a voice announc e connection has been established to an extension, you ma...

  • Page 61: Hold

    Emerald ice standard telephone user guide 4-11 cal ling featu re s 4 feature code: h description you can place any outside line on hold by pressing the h button. When a line is place on hold , the green led indicates that this is your holding line and flashes at double wink rate. The same system hol...

  • Page 62: Exclusive Hold

    4-12 emerald ice standard telephone user guide cal ling featu re s 4 feature code: h description when using the pgm p button and h together, you can place an outside call on exclusive hold . While connected on an outside line, press pgm p and then press h . Operational codes • when you place a co li...

  • Page 63: Hold Reminder

    Emerald ice standard telephone user guide 4-13 cal ling featu re s 4 description the emerald ice system provides a programmable timer to remind you that a call has been left on system hold or exclusive hold . When hold reminder is enabled, you will hear one ring tone repeated each time the selected ...

  • Page 64: Holding Call Answer

    4-14 emerald ice standard telephone user guide cal ling featu re s 4 feature code: h description the holding call answer feature allows you to place a call on hold and retrieve calls from hold by pressing the h button. When multiple calls are holding at an extension, holding call answer will access ...

  • Page 65: Intrusion

    Emerald ice standard telephone user guide 4-15 cal ling featu re s 4 description the intrusion feature allows the initiator to enter into an existing conversation when the initiator has been given the privilege to do so via extension programming (“intrusion active” = y). Intrusion can be invoked bot...

  • Page 66: Meet Me Page

    4-16 emerald ice standard telephone user guide cal ling featu re s 4 feature code: pgm p59 , # description any internal or external page announcement can be answered using a meet me page code. After hearing a page announcement, you can dial the meet me page code from any telephone and be connected t...

  • Page 67: Messaging (Call Me -Voice)

    Emerald ice standard telephone user guide 4-17 cal ling featu re s 4 feature code: pgm p96 description a busy or unattended standard telephone can be notified of a call attempt via the emerald ice messaging feature. A message may be sent and received in several forms: • a call me message • a voice m...

  • Page 68: Monitor (Internal Party)

    4-18 emerald ice standard telephone user guide cal ling featu re s 4 description the emerald ice system allows users to monitor conversations at other extensions. Monitoring of busy extensions and outside lines is possible only at extensions with a an authorized monitor class of service. 1. Place a ...

  • Page 69: Mute

    Emerald ice standard telephone user guide 4-19 cal ling featu re s 4 feature code: m description press the m button during a conversation to disconnect the microphone whenever it is necessary. Mute can be invoked to prohibit the telephone ‐ connected party from listening in. 1. While connected to an...

  • Page 70: Pulse to Dtmf Conversion

    4-20 emerald ice standard telephone user guide cal ling featu re s 4 feature code: * description when the system is connected to dial pulse (rotary) outside lines, you may manually force the system to send dtmf tones to access dtmf driven services. 1. Access an outside line (pulse dialing) and dial ...

  • Page 71: Release Key

    Emerald ice standard telephone user guide 4-21 cal ling featu re s 4 feature code: pgm p52 description the release key feature can be used to cancel or complete any current action without hanging up the handset. Operational notes • release key must be programmed on a feature/dss button to operate. •...

  • Page 72: Transfer

    4-22 emerald ice standard telephone user guide cal ling featu re s 4 description the transfer feature is used to change calls from your extension to another extension. Unsupervised 1. While connected to a call from either an outside line or an intercom extension press x . 2. Dial the destination dir...

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    Emerald ice standard telephone user guide 4-23 cal ling featu re s 4 • in screened transfer, if the destination extension answers your intercom call by lifting the handset, the transferred connection is connected to the destina ‐ tion extension immediately when the transfer operation is complete..

  • Page 74: Transfer and Answer

    4-24 emerald ice standard telephone user guide cal ling featu re s 4 feature code: pgm p68 description the transfer and answer feature is a feature that speeds the process of completing a transfer and answering a ringing call by pressing one button. This feature must be used from a feature/dss butto...

  • Page 75: Silent Record

    Emerald ice standard telephone user guide 4-25 cal ling featu re s 4 feature code: pgm p67 description the silent record feature, when invoked, will record a conversation. An emerald ice voicemail module must be installed and operating for the silent record feature to operate. 1. Dial an extension. ...

  • Page 76: Audible Help

    4-26 emerald ice standard telephone user guide cal ling featu re s 4 feature code: pgm p72 description the coral help audible help feature is available to assist you with operating instructions for all emerald ice features. A voicemail module must be installed and operating for this feature to opera...

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    Visit us at our website http://www.Tadiran-us.Com email: coral@tadiran-us.Com usa headquarters tadiran telecom, inc. 4 tri harbor court port washington, ny 11050 tel. +1-516-632-7200, fax. +1-516-632-7210 eme ra ld ice standa rd tele phone us er guide re vis ion b.