Tadiran Telecom T207M User Manual - page 187

Other manuals for T207M: User Manual, Quick Reference Manual, User Manual
Manual is about: IP telephone

Summary of T207M

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    . . T207m and t208m ip telephone user guide (version 15.5) creating a new world of ipportunities.

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    © copyright by tadiran telecom ltd., 2006-2007. All rights reserved worldwide. The coral is protected by u.S. Patents 6,594,255; 6,598,098; 6,608,895; 6,615,404 all trademarks contained herein are the property of their respective holders. The information contained in this document is proprietary and...

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    Table of contents toc-1 t207m / t208m user guide table of contents introduction..................................................................................................................... 1 conventions.............................................................................................

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    Table of contents toc-2 t207m / t208m user guide operating the phone .................................................................................................... 18 overview................................................................................................................ 18 usi...

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    Table of contents toc-3 t207m / t208m user guide station telephony features......................................................................................... 56 overview................................................................................................................ 56 account ...

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    Table of contents toc-4 t207m / t208m user guide caller id control .................................................................................................... 81 calls waiting: receiving........................................................................................ 82 camp on (call...

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    Table of contents toc-5 t207m / t208m user guide ela groups: privacy ........................................................................................... 108 ela groups: exclusive hold ............................................................................... 109 executive privilege .......

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    Table of contents toc-6 t207m / t208m user guide help: requesting ................................................................................................. 130 help: answering .................................................................................................. 131 hold ...........

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    Table of contents toc-7 t207m / t208m user guide recording a call .................................................................................................. 178 redial .................................................................................................................. 179 relay...

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    Table of contents toc-8 t207m / t208m user guide attendant features ..................................................................................................... 208 available functions ............................................................................................. 208 call for...

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    Table of contents toc-9 t207m / t208m user guide appendix a: glossary ................................................................................................ 329 appendix b: tones ..................................................................................................... 334 appen...

  • Page 12: Introduction

    Introduction 1 t207m / t208m user guide introduction the t207m/t208m or terminal with soft keys meets all your telephony and office needs. It combines the ability to communicate with the ip world with the solid dependability and high level of functionality available from the coral. It can be used in...

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    Introduction 2 t207m / t208m user guide conventions conventions the following typographical conventions are used throughout this guide. Example description icons are used to represent the actual fixed and navigator keys. See page 17 and page 12 for a complete listing. [ardl] soft key names appear in...

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    Introduction 3 t207m / t208m user guide related documentation related documentation • attendant console user guide • flexset 280, 280d, 280d-z, 120, 120d and 120l user guide • program interface and database reference manual (version 15.5) • t207/t208 installation, administration and hardware referen...

  • Page 15: Phone Overview

    Phone overview 4 t207m / t208m user guide t207m front view phone overview t207m front view volume button 4 user programmed keys with removable faceplate 9 fixed function keys microphone dial pad (key pad) handset speaker graphic display 4 soft keys flashing ring and message waiting indicator navigat...

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    Phone overview 5 t207m / t208m user guide t207m with tem front view t207m with tem front view volume button tem expansion module 2x 22 user programmable keys with removable faceplate handset speaker 4 soft keys flashing ring and message waiting indicator dial pad (key pad) graphic display navigator ...

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    Phone overview 6 t207m / t208m user guide t208m front view t208m front view volume button 4 user programmed keys with removable faceplate 9 fixed function keys microphone dial pad (key pad) handset speaker graphic display 4 soft keys flashing ring and message waiting indicator navigator keys tem con...

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    Phone overview 7 t207m / t208m user guide t208m with tem front view t208m with tem front view volume button 4 user programmed keys with removable faceplate 9 fixed function keys microphone dial pad (key pad) handset speaker graphic display 4 soft keys flashing ring and message waiting indicator navi...

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    Phone overview 8 t207m / t208m user guide input/output ports and switches input/output ports and switches these ports are located on the bottom of the phone (see the figure on page 10 ). Component description reset button used to reset the phone to its factory set default values. Link/activity indic...

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    Phone overview 9 t207m / t208m user guide pc connection pc connection the pc can be connected to the lan/wan via the phone. The phone will always be active, even when the pc is turned off. Caution! The phone is not shipped with an ac power adapter. The only ac power adapter that may be used with the...

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    Phone overview 10 t207m / t208m user guide bottom and side view bottom and side view handset connection tem connector headset connections service port do not open source adapter poe reset wall-mount hole service door left view bottom view right view product label power source dc-in adapter poe - res...

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    Phone overview 11 t207m / t208m user guide component descriptions component descriptions the following table defines controls, buttons and keys found on the t207m/t208m. Component description dial pad (key pad) digit buttons used for dialing phone numbers or extension numbers. T207m display displays...

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    Phone overview 12 t207m / t208m user guide component descriptions programmable keys (dss) provides a shortcut to a string of dial commands or telephone number, by using a pre-defined key, known as a dss (direct station selection) key. Instead of dialing a number or dial commands, this can be done by...

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    Phone overview 13 t207m / t208m user guide desk elevation installation desk elevation installation the t207m/t208m can be placed on your desk at different angles. Note! For full instructions regarding desk elevation, refer to the t207 and t208 installation manual. Step a step b step c step d low med...

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    Phone overview 14 t207m / t208m user guide wall mounting wall mounting the t207m/t208m can be wall mounted when required. Note! For full instructions regarding wall mounting your phone, refer to the t207 and t208 installation manual. Wall phone (right view).

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    Phone overview 15 t207m / t208m user guide using the display panel using the display panel the phone display provides an easy-to-use control interface. On this display several different classes of function information and controls are found. During normal operation the active function assumes contro...

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    Phone overview 16 t207m / t208m user guide using the display panel t208m display panel 10:50 26 may 2007 site name user name station numb er ring and message waiting indicator soft keys feature options msg log dir fwd time & date system information lines.

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    Phone overview 17 t207m / t208m user guide using the fixed and navigator keys using the fixed and navigator keys the following table lists all thet207m/t208m fixed keys and describes the actions they invoke. Fixed key action activates a telephony feature after selecting it with the navigator keys (s...

  • Page 29: Operating The Phone

    Operating the phone 18 t207m / t208m user guide overview operating the phone overview operating the phone is as simple as pressing a button. Operate the phone using a combination of soft and fixed keys. The phone options appear in the display area on the bottom line of the display panel, and automat...

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    Operating the phone 19 t207m / t208m user guide using the telephony features using the telephony features you do not have to memorize any access codes to activate any of the rich array of coral system telephony features. Each state change in the phone (such as from idle to ring, ring to answer, answ...

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    Operating the phone 20 t207m / t208m user guide using the fixed function keys using the fixed function keys ninephone buttons are programmed during installation, and are the same for each keyset system-wide. These fixed system keys cannot be programmed from the telephone, and can only be changed by ...

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    Operating the phone 21 t207m / t208m user guide using the fixed function keys / headset used to activate/deactivate headset mode. A green led indicates that headset mode is activated. See “headset only” on page 129. / xfer while engaged on a call you can activate a feature by pressing the transfer k...

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    Operating the phone 22 t207m / t208m user guide second party speaker status second party speaker status this feature alerts you when the loudspeaker of the party you are conversing with is activated for hands-free or group conversation. A speaker tone and display message notify you when the called/c...

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    Operating the phone 23 t207m / t208m user guide using the speakerphone or headset using the speakerphone or headset the phone is equipped with a speaker so that it can operate as a speakerphone. This enables you to converse without lifting the handset. Pressing the speakerphone (spkr) key automatica...

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    Operating the phone 24 t207m / t208m user guide using the speakerphone or headset using the s/hs soft key (when the phone is programmed for spkr on/off key): when using headset (or handset is off cradle): when your phone is equipped with a headset, you can answer and disconnect calls by pressing the...

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    Operating the phone 25 t207m / t208m user guide using the speakerphone or headset when the phone is programmed as headset only and for spkr on/off key when your phone is equipped with a headset: when the headset only feature is activated (see headset only on page 129) , and spkr is set to operate as...

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    Operating the phone 26 t207m / t208m user guide using the speakerphone or headset volume button tem expansion module 2x 22 user programmable keys with removable faceplate handset headset (purchased by the customer) speaker microphone earpiece, electronic ringer 4 soft keys flashing ring and message ...

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    Operating the phone 27 t207m / t208m user guide using the speakerphone or headset headset cord disconnect • headset cord disconnect enables activating a selected preprogrammed key by disconnecting the handset/headset cord. The feature enables you to automatically invoke a keyset function such as do ...

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    Operating the phone 28 t207m / t208m user guide volume adjustment volume adjustment press the volume button to increase or decrease the volume of the phone loudspeaker and handset. While the volume is being changed, the top line of the display shows the volume level. Speaker volume levels range from...

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    Operating the phone 29 t207m / t208m user guide ring adjustment ring adjustment the phone ring volume can be changed from idle, or by using the volume button while the phone is ringing. You can use this to change the ring of two different telephones in the same room. Also note that the message lamp ...

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    Operating the phone 30 t207m / t208m user guide making calls making calls to place a call use any of the following methods: • lift the handset and dial from the dial pad. • press spkr and begin dialing directly from the dial pad. • begin dialing without lifting the handset. The speaker is automatica...

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    Operating the phone 31 t207m / t208m user guide making internal calls making internal calls upon hearing ringback tone after dialing an internal destination number, the following features appear on your phone display when you hear a ringback tone. Wait for answer or press the nearby soft key to acti...

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    Operating the phone 32 t207m / t208m user guide making internal calls [mute] or mute mute can be activated during ringback so that when the call is answered your side of the conversation is muted and the called party will not hear you. When this feature is activated by the mute on/off toggle switch,...

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    Operating the phone 33 t207m / t208m user guide making internal calls upon hearing reorder tone after dialing an internal station that is idle, but has been set to do not disturb or unattend, the following features are available. After dialing a station and receiving a reorder tone, override can be ...

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    Operating the phone 34 t207m / t208m user guide making internal calls upon hearing busy tone after dialing an internal destination number, the following features appear on your display when you hear a busy tone. Hang up or press one of the soft keys. [msg.] or msg leave message. Use this feature to ...

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    Operating the phone 35 t207m / t208m user guide making internal calls [vpg] voice page the called party’s keyset station using this feature. The other party receives a message that they are being paged. Your voice is heard over the called party’s speakerphone after the warbling tone stops.See paging...

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    Operating the phone 36 t207m / t208m user guide making internal calls during a call the following features are available during an internal call: [pgq] page queue places your call on hold by sending it to one of ten page queue destinations. You are then free to page all the system members from your ...

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    Operating the phone 37 t207m / t208m user guide making internal calls [s/hs] speaker/headset toggles between speaker and the handset operation. See using the speakerphone or headset on page 23 . [priv] privacy puts your phone into privacy mode. This prevents other members of your boss group or ela g...

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    Operating the phone 38 t207m / t208m user guide making internal calls during a break in after dialing a busy destination number and choosing [brki] (see upon hearing busy tone on page 34) , both conversing parties can hear your voice. You may press spkr or hang up in order to allow the continuation ...

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    Operating the phone 39 t207m / t208m user guide making external calls making external calls when making external calls: • in some systems an outside dial tone must be heard before dialing can begin. • in some systems using automatic routing selection, internal dial tone or no tone is heard after dia...

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    Operating the phone 40 t207m / t208m user guide making external calls co disc./user busy: the party called is engaged. On hook by/normal clear: the called party has hung up (on hook, idle). Co disc./call rejected: the call cannot be completed because the called party does not allow it. Co disc./caus...

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    Operating the phone 41 t207m / t208m user guide making external calls upon hearing ringback tone after dialing an external destination number, the following features appear on your phone display when you hear the ringback tone. Wait for an answer or press one of the soft keys to activate the require...

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    Operating the phone 42 t207m / t208m user guide making external calls [flsh] flash on trunk is used to send a signal through the system to trunk lines in order to operate certain types of features that are available on the second system. The second system is a telephone switching center, pabx or ano...

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    Operating the phone 43 t207m / t208m user guide making external calls upon hearing busy tone after dialing an external destination, the following features appear on your phone display when you hear a busy tone. Hang up and dial later or press the nearby soft key to activate the required feature. [ms...

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    Operating the phone 44 t207m / t208m user guide making external calls during a call the following features are available during an external call: [pgq] page queue places your call on hold by sending it to one of ten page queue destinations. You are then free to page all the system members from your ...

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    Operating the phone 45 t207m / t208m user guide making external calls [save] save number is used to save the dial number of the called external destination. The saved number can then be redialed by pressing [redl] [save] from idle (see redial on page 179) . Note! The saved number will remain in memo...

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    Operating the phone 46 t207m / t208m user guide receiving and answering calls receiving and answering calls there are several ways to answer calls. Answer the call directly by using the conventional methods such as pressing the flashing spkr key, lifting the handset or pressing any flashing key (dss...

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    Operating the phone 47 t207m / t208m user guide receiving and answering calls [eall] call forward all external. Relevant for external calls only. Use this feature to forward all incoming external calls to another destination. To operate, press [eall] when your phone is ringing and select the destina...

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    Operating the phone 48 t207m / t208m user guide during idle during idle the following telephony features appear by default on the third line of your phone display during idle. Alternatively, they can be reached by pressing and holding (for at least three seconds) ok until the main main appears, and ...

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    Operating the phone 49 t207m / t208m user guide during idle [msg] message is used to view, answer and delete messages, or to leave a message at another system station or at a network number. See messages: options on page 141 . [log] call log allows you to view and redial themost recent incoming/ out...

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    Operating the phone 50 t207m / t208m user guide during idle [wpg] whisper page is used to quietly page one party of a two party call. The other party does not hear the whisper page. See whisper paging on page 206 . [sm] silent monitor enables an authorized (cos and authorization) user to monitor any...

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    Operating the phone 51 t207m / t208m user guide during idle [fset] setup is used to program your station for specific feature activation. See setup on page 237 . [trc] malicious call trace is used to record the next x (a system-defined variable) calls to your phone. A list of these calls can be sent...

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    Operating the phone 52 t207m / t208m user guide during idle [tset] trunk setup is relevant for attendant console only. Trunk setup allows the attendant to define trunks for specific feature activation. See trunk setup features on page 232 . [sys] system setup is relevant for attendant console only. ...

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    Operating the phone 53 t207m / t208m user guide return calls return calls options this class of calls typically indicates return calls from busy or no answer stations, user errors, system errors or messages that are sent back to the attendant after an operation has succeeded or failed. Calls that ar...

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    Operating the phone 54 t207m / t208m user guide return calls intercepted calls (attendant station) the attendant may be called upon to assist with intercepted calls to a station. A station’s call could be intercepted for the following reasons: • dial fail: incomplete number dialed. • cos fail: class...

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    Operating the phone 55 t207m / t208m user guide return calls ports without disconnect supervision (attendant station) when two ports without disconnect supervision (pwds) are connected, the length of conversation allowed is predetermined. The attendant is called from time to time to control the conn...

  • Page 67: Station Telephony Features

    Station telephony features 56 t207m / t208m user guide overview station telephony features overview the following pages detail the rich array of coral system telephony features available on your phone. Features are accessed by use of the context-sensitive soft keys for ease of use, providing you wit...

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    Station telephony features 57 t207m / t208m user guide account code account code an account code can be entered before or during an external (incoming or outgoing) call, causing the call to be marked with the account code on the smdr (station message detailed records) printout. Depending upon your s...

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    Station telephony features 58 t207m / t208m user guide account code activating during external call: 1. Select [actc] . 2. Dial the relevant account number. 3. Listen for the confirmation tone. 4. Continue with the call or hang-up. Note! Last number redial code, saved number code or speed number can...

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    Station telephony features 59 t207m / t208m user guide acd and ucd hunt groups acd and ucd hunt groups an acd/ucd group is a number of stations operating together for the purpose of automatic call distribution. The acd/ucd groups form the building blocks for modern call centers. The automatic/unifor...

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    Station telephony features 60 t207m / t208m user guide acd and ucd hunt groups [wait] calls waiting provides you with the ability to view the number of calls waiting for any acd group. To view the number of waiting calls, press [wait] , and enter the acd group number at the prompt. Alternatively, if...

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    Station telephony features 61 t207m / t208m user guide acd and ucd hunt groups [plog] primary login group. If you are a member of more than one acd group, you can use this feature to define one of those groups as your primary group. Once you have logged into your primary group, waiting calls will al...

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    Station telephony features 62 t207m / t208m user guide acd and ucd hunt groups [wrpt] wrap time is used to provide an idle acd/ucd group member with a time-out period between consecutive group calls. The time-out period is determined for each group on a system-wide basis. This feature allows the age...

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    Station telephony features 63 t207m / t208m user guide activation code activation code use the activation code (default code: #11, # > 1, or > 1) as required when programming features. The following symbol in this manual indicates an activation code: 9 see your system manager, as to which activation...

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    Station telephony features 64 t207m / t208m user guide auto set relocate auto set relocate auto set relocate enables you to transfer your station and all your station’s predefined features to a new location, thus sparing you the inconvenience of having to re-enter all the stored speed numbers and to...

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    Station telephony features 65 t207m / t208m user guide auto set relocate: permanent auto set relocate: permanent when defined for permanent relocation, this feature enables you to swap phones within the same coral system by assigning one phone the profile of the other phone, and vice versa. All the ...

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    Station telephony features 66 t207m / t208m user guide auto set relocate: temporary auto set relocate: temporary when defined for temporary relocation, this feature allows a temporary move of your extension from one location to another, while preserving your extension's original setup. The auto set ...

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    Station telephony features 67 t207m / t208m user guide boss groups boss groups a boss group is a number of stations operating together in which the individual stations may or may not simultaneously ring, as defined by the system per boss group. Members of a boss group share a line key which function...

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    Station telephony features 68 t207m / t208m user guide boss groups: using boss groups: using making calls: 1. Press a free line key. 2. Dial the required number. Note! The line key led of all group members changes from off to steady on. Receiving calls: when the line flashes (note that the telephone...

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    Station telephony features 69 t207m / t208m user guide boss groups: privacy boss groups: privacy as a boss group member you can put your telephone into privacy mode. This prevents other phone stations within your boss group from accidentally joining your conversations. The feature can be utilized fo...

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    Station telephony features 70 t207m / t208m user guide boss groups: exclusive hold boss groups: exclusive hold as a boss group member, you can put your telephone into exclusive hold mode. This ensures that a call you place on hold can be retrieved only at the station where exclusive hold was origina...

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    Station telephony features 71 t207m / t208m user guide boss groups: call forwarding boss groups: call forwarding calls arriving at your boss group can be forwarded, according to certain criteria, to ring at various destinations. Calls incoming from an external source only can be forwarded using [eal...

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    Station telephony features 72 t207m / t208m user guide boss groups: call forwarding operating boss group: call forward: 1. Select [bfwd] . 2. Press the required forwarding option ( [all] , [eall] , [ busy ] , [ebsy] , [na] , [ena] , [ time ] , [etim] ). 3. Press [sgp#] and dial your boss group numbe...

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    Station telephony features 73 t207m / t208m user guide call forwarding / follow me call forwarding / follow me calls arriving at your station can be forwarded to ring at various destinations, depending on the state of the terminal (all, busy, no answer, timed). In addition to the forwarding options ...

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    Station telephony features 74 t207m / t208m user guide call forwarding / follow me [fwda] or [eall] forward all. Forwards your incoming calls to another destination. The destination can call back or return calls to your terminal, and you can still place outgoing calls from your terminal. If [fwda] o...

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    Station telephony features 75 t207m / t208m user guide call forwarding / follow me [flw] or [eflw] follow me. Allows you to collect your calls from another station. The source station is then put into a call forward all state; [fwda] or [eall] respectively. Operating call forward: 1. Choose the requ...

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    Station telephony features 76 t207m / t208m user guide call forwarding / follow me internal/external call forwarding in addition to the forwarding options detailed above, your phone can distinguish between calls arriving from an internal or external source when forwarding. For each forwarding featur...

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    Station telephony features 77 t207m / t208m user guide call log call log the call log feature allows you to view and redial the most recent outgoing and incoming calls to your station. (the maximum number of calls that can be stored in the log are determined by your type of phone and system setup, a...

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    Station telephony features 78 t207m / t208m user guide call log a bullet appears next to • [out] or • [in] to indicate when outgoing or incoming calls are logged for your station. If no calls are logged, pressing [out] or [in] displays the or message, respectively. Use to scroll through the call rec...

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    Station telephony features 79 t207m / t208m user guide call log the following options are available: [del] choose [del] to delete the selected entry from the call log. [out] choose [out] to dial the selected entry from the call log. [name] / [num] if the combined size of the logged name and number i...

  • Page 91

    Station telephony features 80 t207m / t208m user guide call pickup call pickup this feature enables you to pick up any ringing station or central bell within your system or pre-programmed pickup group. Press [pkup] to access the pickup options. [dest] direct call pickup (default dial number: #180 or...

  • Page 92

    Station telephony features 81 t207m / t208m user guide caller id control caller id control this feature enables you (from idle) to allow or restrict the presentation of your phone number from appearing on the display of the called external party (as well as internal party, depending on system-wide s...

  • Page 93

    Station telephony features 82 t207m / t208m user guide calls waiting: receiving calls waiting: receiving the call waiting tone, voice paging tone or muted ring indicates that another call is waiting for you to answer. When you hear this tone, or when the second row displays a call waiting message, y...

  • Page 94

    Station telephony features 83 t207m / t208m user guide calls waiting: receiving hold/ continue join in broker/ consultation/3- way/ combination conference call (all the following features are activated after the waiting call is answered.) press to put the current call on hold and answer the waiting ...

  • Page 95

    Station telephony features 84 t207m / t208m user guide camp on (call back) camp on (call back) use this feature when a station or a network destination is busy or does not answer, or when an outside line is busy, to request that the system automatically call you back when the required destination nu...

  • Page 96

    Station telephony features 85 t207m / t208m user guide camp on (call back) camping on while your phone is idle: 1. Press [camp] . 2. Dial the destination number. 3. The camping on name message appears to inform you that you are camped on. Entering additional destinations to the camp on list: 1. Pres...

  • Page 97

    Station telephony features 86 t207m / t208m user guide cancellation code cancellation code use the cancellation code (default code: #10, # > 0, or > 0) as required when programming features. The following symbol indicates a cancellation code: 8 see your system manager, as to which cancellation code ...

  • Page 98

    Station telephony features 87 t207m / t208m user guide canned messages canned messages use this feature to set one of any 16 canned messages for your station. Any internal caller to your station sees this message displayed on the second line of their display panel until you answer the call. Canned m...

  • Page 99

    Station telephony features 88 t207m / t208m user guide canned messages canned message - text and user access codes canned message number soft key access code (dial pad#) canned message text 0 [rs0] 7026 1 [rs1] 7027 2 [rs2] 7028 3 [rs3] 7029 4 [rs4] 7030 5 [rs5] 7031 6 [rs6] 7032 7 [rs7] 7033 8 [rs8...

  • Page 100

    Station telephony features 89 t207m / t208m user guide conference (multi-party) calls conference (multi-party) calls conference calls allow several users to carry on a multi-party conversation. Up to 6 or 15 participants are permitted, depending on the system hardware assigned to the conference call...

  • Page 101

    Station telephony features 90 t207m / t208m user guide conference calls: meet me conference calls: meet me joining a conference: dial the conference number (7098-7099) at the assigned time. Note! A warning tone will be heard by all the participants. Adding an additional party to a conference: 1. Pre...

  • Page 102

    Station telephony features 91 t207m / t208m user guide conference calls: conference multi-party lock conference calls: conference multi-party lock the authorized participant can block other users from joining an ongoing conference. Conference lock acts as an on/off switch, locking and unlocking the ...

  • Page 103

    Station telephony features 92 t207m / t208m user guide conference calls: conference view/release conference calls: conference view/release this feature allows an authorized user, from idle, to release a conference participant from an ongoing conference. The feature also allows viewing the participan...

  • Page 104

    Station telephony features 93 t207m / t208m user guide cos switchover cos switchover each station has a primary and secondary class of service (cos), which provides the basis for dialing and feature capabilities for a particular station. Use this feature to change your class of service from primary ...

  • Page 105

    Station telephony features 94 t207m / t208m user guide directory directory this feature provides a searchable directory listing. Both shared and personal records are combined and organized alphabetically, for easy retrieval. A search result can be dialed at the touch of a key. The directory enables:...

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    Station telephony features 95 t207m / t208m user guide directory to search through the directory: note! Both shared and personal directories are accessed by the first constituent of an entry. If an entry consists of a given name and a family name, the search will look for the attribute listed first....

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    Station telephony features 96 t207m / t208m user guide directory 5. To save the changes press [save] . 6. To place a call press [dial] or asterisk (*). Save the changes and call the saved contact. To remove an entry from the personal directory: to permanently delete an entry (personal directory only...

  • Page 108

    Station telephony features 97 t207m / t208m user guide directory keypad – alphabetic mode use the keypad to make new entries or navigate through the directory to a specific entry. The cursor advances automatically when a different key is pressed. If two consecutive letters are on the same key, wait ...

  • Page 109

    Station telephony features 98 t207m / t208m user guide directory editing keys the directory service allows you to easily retrieve a telephone number by keying a name of your contact and to place a call to the search result as soon as the match is found. The available key combinations are listed in t...

  • Page 110

    Station telephony features 99 t207m / t208m user guide directory caps lock ♦ uppercase/lowercase characters [locs] designated dss button toggle between uppercase and lowercase characters. To program the caps lock toggle button, contact your system administrator for the caps lock feature code. [upcs]...

  • Page 111

    Station telephony features 100 t207m / t208m user guide divert call divert call enables you to divert an incoming call while actively engaged in another call, or while an idle station is ringing, without answering it. The call you are engaged in is not interrupted, nor is the incoming caller aware o...

  • Page 112

    Station telephony features 101 t207m / t208m user guide do not disturb (dnd) do not disturb (dnd) use the do not disturb feature to block all incoming calls to your station. When blocked, you can still receive voice page calls and you are still able to make outgoing calls. Any call forwarding to you...

  • Page 113

    Station telephony features 102 t207m / t208m user guide do not disturb (dnd) do not disturb override this feature can be applied to stations that are idle, but have been set to do not disturb or unattended. After dialing a station and receiving a reorder tone, if the dont dist or unattended message ...

  • Page 114

    Station telephony features 103 t207m / t208m user guide ela (extension line appearance) ela (extension line appearance) similar to the boss group feature (see page 67 ), an ela group is a number of stations operating together in which the individual stations share a common line appearance. Unlike a ...

  • Page 115

    Station telephony features 104 t207m / t208m user guide ela group line keys: programming ela group line keys: programming each phone in an ela group can be programmed with up to 32 ela line keys. To learn about the different uses of ela line keys, see below . Note! In order for ela calls to be recei...

  • Page 116

    Station telephony features 105 t207m / t208m user guide ela group line keys: programming press [ela] from idle and then dial the ela group number to define the ring state of ela line keys. [yes] yes is used to define ela line keys to immediately ring at your station upon receiving an ela group call....

  • Page 117

    Station telephony features 106 t207m / t208m user guide ela groups: using ela groups: using calling an ela group: • dial the ela group number. Note! The line key led of the ela main station as well as all group members flashes and may also ring (see ela: defining the ela line keys ring state on page...

  • Page 118

    Station telephony features 107 t207m / t208m user guide ela groups: using retrieving a call from on hold: • any member of the ela group may press a flashing line key, provided that the exclusive hold feature was not activated for the call (see ela groups: exclusive hold on page 109 ). Breaking in to...

  • Page 119

    Station telephony features 108 t207m / t208m user guide ela groups: privacy ela groups: privacy as an ela group member you can put your telephone into privacy mode. This prevents other phone stations within ela group from joining or breaking in to your conversations. The feature can be utilized for ...

  • Page 120

    Station telephony features 109 t207m / t208m user guide ela groups: exclusive hold ela groups: exclusive hold as an ela group member, you can put your telephone into exclusive hold mode. This ensures that a call you place on hold can be retrieved only at the station where exclusive hold was original...

  • Page 121

    Station telephony features 110 t207m / t208m user guide executive privilege executive privilege use this feature to temporarily copy all the cos features from any system station to your phone, enabling you to use features or to dial numbers restricted at your current station. After one call, the cur...

  • Page 122

    Station telephony features 111 t207m / t208m user guide flexicall flexicall calls ringing at your coral station can simultaneously ring at any designated internal or external phone (such as home phone, mobile, and second station) and can be answered at either phone. Your phone can distinguish betwee...

  • Page 123

    Station telephony features 112 t207m / t208m user guide flexicall internal/external flexicall you can distinguish between calls arriving from an internal or external source when operating the flexicall feature. You can set calls arriving to your phone to concurrently ring at your remote phone as fol...

  • Page 124

    Station telephony features 113 t207m / t208m user guide flexicall press [flxc] to access the flexicall options. [all] all incoming calls is used to define your remote destination for all incoming calls. [ext.] external calls is used to define your remote destination for all incoming external calls. ...

  • Page 125

    Station telephony features 114 t207m / t208m user guide flexicall receiving calls at a remote destination if your remote destination is located outside the enterprise (pstn or public cellular network), you can answer all your phone calls from your remote destination. Once you answer a call at your r...

  • Page 126

    Station telephony features 115 t207m / t208m user guide flexicall to activate voice mail/ivr from your remote phone: you can access your voice mailbox, retrieve messages and setup voice mail options for your coral station. 1. Answer the remote call. 2. Dial *1. Listen for the dial tone. Your origina...

  • Page 127

    Station telephony features 116 t207m / t208m user guide freedom freedom see individual remote system services (irss) - freedom on page 133 ..

  • Page 128

    Station telephony features 117 t207m / t208m user guide group calls group calls group calls are conference calls, allowing participation of up to 100 members at a time. Two options are offered: • preset group calls comprised of predefined members • add on (temporary) group calls containing no predef...

  • Page 129

    Station telephony features 118 t207m / t208m user guide group calls defining a group call operator: if you are authorized to be a group call operator you can define another (cos defined) station as the operator of a group call. 1. Press the preprogrammed group call operator dss key, or dial the grou...

  • Page 130

    Station telephony features 119 t207m / t208m user guide group calls use the following guide to navigate through this section: group calls: preset conference activation ................................Page 120 group calls: temporary conference activation .........................Page 121 group calls:...

  • Page 131

    Station telephony features 120 t207m / t208m user guide group calls: preset conference activation group calls: preset conference activation preset group calls are comprised of a number of specified members whose stations ring simultaneously when an assigned group call number is dialled. This feature...

  • Page 132

    Station telephony features 121 t207m / t208m user guide group calls: temporary conference activation group calls: temporary conference activation the temporary conference feature allows an authorized user to establish an add-on (temporary) group call by adding participants as the conference is being...

  • Page 133

    Station telephony features 122 t207m / t208m user guide group calls: joining group calls: joining the registered members join a conference being initiated by answering the incoming group call. Provided the conference is not locked against non-registered participants, they can join the conference by ...

  • Page 134

    Station telephony features 123 t207m / t208m user guide group calls: adding participants (when not part of the call) group calls: adding participants (when not part of the call) allows an authorized user to transfer a new participant to an established conference. The feature enables a user engaged i...

  • Page 135

    Station telephony features 124 t207m / t208m user guide group calls: adding participants (by group operator) group calls: adding participants (by group operator) allows the group operator to add participants to an established conference of which the group operator is also a participant. Adding an ad...

  • Page 136

    Station telephony features 125 t207m / t208m user guide group calls: submitting request to speak group calls: submitting request to speak members may be permitted to participate in a group call with the ability to speak and hear each other, or in the mute mode. In case of a muted conference only a g...

  • Page 137

    Station telephony features 126 t207m / t208m user guide group calls: controlling permission to speak group calls: controlling permission to speak this function is relevant for group calls defined to admit participants only in mute mode. This feature allows the group operator to grant a participant p...

  • Page 138

    Station telephony features 127 t207m / t208m user guide group calls: forced release of a participant group calls: forced release of a participant this feature allows an authorized user, from idle, to release a participant from an ongoing conference. The feature does not allow the user to view the li...

  • Page 139

    Station telephony features 128 t207m / t208m user guide group calls: forced release of an entire group call group calls: forced release of an entire group call this feature allows an authorized user to release the entire group call from idle. Releasing an entire group call: 1. Press [gpcl] [rlsg] . ...

  • Page 140

    Station telephony features 129 t207m / t208m user guide headset only headset only the feature is designed for users operating in headset mode. It is of particular value at information centers where the headset option is the most efficient way of communication. When activated, the headset only featur...

  • Page 141

    Station telephony features 130 t207m / t208m user guide help: requesting help: requesting the help requesting feature allows you to alert a pre-selected station while you are in conversation with a request for help. The help feature is operated while your current call is in progress, without disrupt...

  • Page 142

    Station telephony features 131 t207m / t208m user guide help: answering help: answering this feature allows you to receive a call for help from another station. Answering a help request: 1. Answer the call, listen for the confirmation tone and check the station number displayed. 2. Press spkr or han...

  • Page 143

    Station telephony features 132 t207m / t208m user guide hold hold a calling party can be placed on hold while another call is made. The held party can hear one of the following: music, reorder tone, busy tone or no sound at all as defined system-wide. Call hold is accessible via [hold] or hold. Duri...

  • Page 144

    Station telephony features 133 t207m / t208m user guide individual remote system services (irss) - freedom individual remote system services (irss) - freedom the freedom feature, also known as individual remote system services (irss), enables you to connect an off-site non-coral phone (such as your ...

  • Page 145

    Station telephony features 134 t207m / t208m user guide individual remote system services (irss) - freedom placing irss calls: for irss calls placed from phones that send caller id, the irss feature must be enabled at your coral station. See steps below. For irss calls placed from phones that do not...

  • Page 146

    Station telephony features 135 t207m / t208m user guide individual remote system services (irss) - freedom possible destinations can be: external number (stationary or cellular), network number, or a coral destination, including station, trunk/trunk group, dial service, routing access, public/privat...

  • Page 147

    Station telephony features 136 t207m / t208m user guide individual remote system services (irss) - freedom options available while in an established irss call function dial use to: place a new call *1 listen for a dial tone indicating that you can place a call to a new contact. Your original convers...

  • Page 148

    Station telephony features 137 t207m / t208m user guide individual remote system services (irss) - freedom broker/consultation/3-way conference call while engaged in an established flexicall or irss call, you can use one of the options listed below, as defined by your coral station class of service....

  • Page 149

    Station telephony features 138 t207m / t208m user guide individual remote system services (irss) - freedom to activate voice mail/ivr from your irss phone: you can access your voice mailbox, retrieve messages and setup voice mail options for your coral station. 1. Place a call to your desk phone. Li...

  • Page 150

    Station telephony features 139 t207m / t208m user guide individual remote system services (irss) - freedom to activate the flexicall all feature from your irss phone: 1. Place a call to your desk phone. Listen for the distinctive dial tone. 2. Dial the flexicall all feature code #17710. 3. At the di...

  • Page 151

    Station telephony features 140 t207m / t208m user guide malicious call trace malicious call trace this feature records the next x (a system-defined variable) calls to your phone. A list of the calls can also be sent to a printer or terminal. Press [trc] to access the malicious call trace options. [v...

  • Page 152

    Station telephony features 141 t207m / t208m user guide messages: options messages: options you can leave a message at another station and conversely, any station can leave a message at your station. Press [msg] to access the message options. . [msg.] or msg leave message is used to leave a message ...

  • Page 153

    Station telephony features 142 t207m / t208m user guide messages: options leaving a message at another system station from idle when message list is empty: 1. Press [msg.] or msg . 2. Press [dest] or [lvemsg] and dial a station, boss group or network number. 3. Listen for the confirmation tone. You ...

  • Page 154

    Station telephony features 143 t207m / t208m user guide messages: options leaving a message indication at a busy or non-answering station: 1. Press [msgw] (or press xfer and dial 7) when hearing the busy tone or the station does not answer. 2. Listen for the confirmation tone. When your phone rings ...

  • Page 155

    Station telephony features 144 t207m / t208m user guide messages: voice mail messages: voice mail you can use the voice mail feature to access your personal voice messaging system. The coral system operates a dynamic voice mail system, which guides you through retrieval and handling of your messages...

  • Page 156

    Station telephony features 145 t207m / t208m user guide messages: voice mail [new] new messages can be played, deleted, archived and redirected (see below). [old] old messages can be played, deleted, archived and redirected (see below). Page 3 call voicemail ↓→ prev next [dial] dest page 4 icmc-main...

  • Page 157

    Station telephony features 146 t207m / t208m user guide messages: voice mail new and old message options note that functions may operate differently before, during and after playback (as explained below). Before/after playback: [next] / [prev] next/previous displays the next/previous message header ...

  • Page 158

    Station telephony features 147 t207m / t208m user guide messages: voice mail [redi] redirect is used to send the current message to another station. [back] back is used to return to the previous menu. [leav] leave message is used to leave a message at another system station. Dial a station, boss gro...

  • Page 159

    Station telephony features 148 t207m / t208m user guide messages: voice mail voice mail: setup options press [fset] from the voice mail menu to access the voice mail setup options. At each stage of the setup process, follow the audible directions given. [gree] greetings menu. You may record a number...

  • Page 160

    Station telephony features 149 t207m / t208m user guide messages: voice mail [exit] exit directs you to the exit menu. [tran] transfer options menu. You may change the transfer or call handling options for your mailbox. There are two call transfer menus that can be displayed. One menu is displayed i...

  • Page 161

    Station telephony features 150 t207m / t208m user guide messages: voice mail [hold] call holding defines whether callers have the option to wait on hold if the extension is busy, or to be automatically transferred to the voice mail. [back] back returns to the previous menu display. [exit] exit direc...

  • Page 162

    Station telephony features 151 t207m / t208m user guide messages: voice mail the following menu options are available once a delivery phone has been selected and delivery is disabled. [[enab] enable delivery is used to activate delivery of voice mail notifications to the phone selected and go to the...

  • Page 163

    Station telephony features 152 t207m / t208m user guide messages: voice mail [back] back returns to the previous menu display. [exit] exit directs you to the exit menu. [grou] groups menu. You may own message groups in the voice mail system. The following menu options are available to edit message g...

  • Page 164

    Station telephony features 153 t207m / t208m user guide messages: voice mail [dir] directory listing enables you to include or remove your name from the directory list. [rcna] recorded name enables you to change your recorded name. [emai] email enables the system to deliver notification of any messa...

  • Page 165

    Station telephony features 154 t207m / t208m user guide messages: voice mail voice mail: system manager options [sysm] system manager options. You may have access to system manager options, dependent upon your administrative settings. The following menu options are available to edit system manager s...

  • Page 166

    Station telephony features 155 t207m / t208m user guide mute microphone mute microphone during a conversation you may need to temporarily turn off the microphone on your telephone (handset and speakerphone). This will prevent the other party from hearing a portion of your conversation. The mute key ...

  • Page 167

    Station telephony features 156 t207m / t208m user guide page queue page queue page queue allows you to park a call (up to ten calls can be multi-parked simultaneously) on designated page_q numbers by sending the call to one of ten page queue destinations. Once parked, a call can be either retrieved ...

  • Page 168

    Station telephony features 157 t207m / t208m user guide page queue 4. Announce that there is a call on page_q line x. Using available communication means notify another user to pick up the call. Usually announcing a call for pick up includes the name of the person being notified and the relevant pag...

  • Page 169

    Station telephony features 158 t207m / t208m user guide page queue return call: if the call is not picked up within a predetermined time, it will automatically return to the originating station from which page queue was placed. 1. Press spkr or pick up the handset to answer. 2. Begin speaking. Nans ...

  • Page 170

    Station telephony features 159 t207m / t208m user guide page queue page queue - access codes page queue number soft key access code (dial pad#) 1 [pgq1] 7060 2 [pgq2] 7061 3 [pgq3] 7062 4 [pgq4] 7063 5 [pgq5] 7064 6 [pgq6] 7065 7 [pgq7] 7066 8 [pgq8] 7067 9 [pgq9] 7068 10 [pq10] 7069.

  • Page 171

    Station telephony features 160 t207m / t208m user guide paging: announcing, public address paging: announcing, public address when a public address system is attached to the coral system, use this feature to announce a message over your system’s public address (pa) speakers. Use the form below to wr...

  • Page 172

    Station telephony features 161 t207m / t208m user guide paging: voice paging paging: voice paging this feature enables you to voice page another keyset (flexset, dkt, t207m or t208m) from your phone. Essentially this feature is an intercom allowing persons to converse between stations, or can be emp...

  • Page 173

    Station telephony features 162 t207m / t208m user guide paging: voice paging answering a voice page: 1. Listen for the voice page (warbling) tone. 2. If you are in a conversation, either place the call on hold or hang up, then continue with the following steps: when auto answer is defined, see setup...

  • Page 174

    Station telephony features 163 t207m / t208m user guide paging: zone page paging: zone page use this feature to page a pre-programmed group of keysets (flexset, dkt, t207m or t208m) within a zone, area or dispersed within your company. The entire group can be paged by dialing the zone page access co...

  • Page 175

    Station telephony features 164 t207m / t208m user guide park park during a call, use park to place the second party on hold at your station so that it can be picked-up at another station. The [park] soft key is shown with a bullet next to it, indicating that a call has been parked at your station. T...

  • Page 176

    Station telephony features 165 t207m / t208m user guide park 3. Dial the station number at which the call was parked. If more than one party has been placed on park, scroll between names by using [next] . 4. Begin speaking. Retrieving a parked call (from the originating station where the call was pa...

  • Page 177

    Station telephony features 166 t207m / t208m user guide phone lock phone lock use this feature to prevent unauthorized persons from using your phone line. Incoming calls may still be answered. Press [lock] to lock your phone. Locking/unlocking your phone: 1. Press [lock] or [unlock] . 2. Dial your 4...

  • Page 178

    Station telephony features 167 t207m / t208m user guide programming: feature keys programming: feature keys the phone comes equipped with 9 system-defined (fixed) keys as well as user programmable keys. You are able to program most of the programmable keys from the phone itself. There are 4 user pro...

  • Page 179

    Station telephony features 168 t207m / t208m user guide programming: feature keys the programmable buttons may include either dial numbers (stations, groups, trunks, trunk groups, etc.) or coral feature activation codes. Several dial commands, in a series, may be programmed into one programmable key...

  • Page 180

    Station telephony features 169 t207m / t208m user guide programming: feature keys activating programmable keys on the tem expansion module msg conf dir headset xfer redial hold mute spkr tem shift programmable keys shift left shift right.

  • Page 181: Shift (Right)

    Station telephony features 170 t207m / t208m user guide programming: feature keys tem programmable keys form 23 22 21 20 19 18 17 16 15 14 13 34 33 32 31 30 29 28 27 26 25 24 45 44 43 42 41 40 39 38 37 36 35 56 55 54 53 52 51 50 49 48 47 46 shift shift (right) shift (left).

  • Page 182

    Station telephony features 171 t207m / t208m user guide programming: feature keys programming feature keys to program feature keys: 1. Press [prog] . 2. Press the dss/feature key you wish to program. 3. Dial the numbers exactly as you would normally to enable the feature or to speed dial. 4. If the ...

  • Page 183

    Station telephony features 172 t207m / t208m user guide programming: feature keys programming boss group line keys each phone in a boss group can be programmed with up to 6 line keys. The use of programmed line keys assists in defining the various ways in which a boss group can answer incoming calls...

  • Page 184

    Station telephony features 173 t207m / t208m user guide programming: feature keys programming ela group line keys each phone in an ela group can be programmed with up to 32 ela line keys. To learn about the different uses of ela line keys, see ela (extension line appearance) on page 103 . To program...

  • Page 185

    Station telephony features 174 t207m / t208m user guide programming: feature keys programming keys: examples key contents key description procedure/example dss (direct station selection) permits you to make or transfer a call to an extension or trunk by using a defined key, and provides a busy lamp ...

  • Page 186

    Station telephony features 175 t207m / t208m user guide programming: feature keys series of features with led indication permits you to activate or cancel a series of features with the led being controlled by the key pressing order. When the key is pressed the first time, the led will light and the ...

  • Page 187

    Station telephony features 176 t207m / t208m user guide programming: button labeling programming: button labeling the phone includes a removable faceplate for the programmable buttons on the phone as well as on the tem expan- sion module, enabling the user to label the buttons. The desi  plus label...

  • Page 188

    Station telephony features 177 t207m / t208m user guide programming: button labeling printing the multi-designation label: • use the desi software to select the layout of your multi-designation label (as described on the previous page) • enter the button content names per button location • feed your...

  • Page 189

    Station telephony features 178 t207m / t208m user guide recording a call recording a call this feature allows you to start recording while in conversation with a second party, 3-way or multi-party conference. It is operated while the current call is in progress, without disrupting the call. The cora...

  • Page 190

    Station telephony features 179 t207m / t208m user guide redial redial redialing options are accessed by pressing [redl] from idle state. [last] last number redial is used to redial the last number (most recent number) dialed from this phone. You can also press redialto redial the most recent number....

  • Page 191

    Station telephony features 180 t207m / t208m user guide redial activating auto redial from idle (before making an external call): 1. Press [ardl] . 2. Dial the required outside line access code or press the relevant preprogrammed outside line key. Possible outside line access codes are trunk number,...

  • Page 192

    Station telephony features 181 t207m / t208m user guide redial nn = serial number (01, 02, 03…), tttt = outside line access code or name, dddd = external telephone number note! It is recommended that you program a feature key to make the most out of the auto redial feature. To program an auto redial...

  • Page 193

    Station telephony features 182 t207m / t208m user guide relay (accessory) relay (accessory) you can switch a relay on or off in order to activate certain external devices, such as external alarm, or electric lock. These devices are installed by your company. Use the form below to write down the type...

  • Page 194

    Station telephony features 183 t207m / t208m user guide reminder reminder use this feature to set, review, or cancel reminders, which will ring your phone at a designated time. You can set reminders to ring your phone at one or more designated times. If you do not answer the call, the phone will rin...

  • Page 195

    Station telephony features 184 t207m / t208m user guide room status room status used to turn the room status definition of your station on or off. There are 16 different room status definitions. Use the table on page 185 to write in the various room statuses and related access codes available at you...

  • Page 196

    Station telephony features 185 t207m / t208m user guide room status room status - names and user access codes room status number soft key access code (dial pad#) name 0 [rs0] 7026 1 [rs1] 7027 2 [rs2] 7028 3 [rs3] 7029 4 [rs4] 7030 5 [rs5] 7031 6 [rs6] 7032 7 [rs7] 7033 8 [rs8] 7034 9 [rs9] 7035 10 ...

  • Page 197

    Station telephony features 186 t207m / t208m user guide series call series call series is used to mark an external call before transferring it to a third party. This causes the call to return to you after the third party hangs up. This feature can only be used during conversation. Marking a call as ...

  • Page 198

    Station telephony features 187 t207m / t208m user guide silent monitoring silent monitoring this feature enables an authorized (cos and authorization) user to monitor and/or record (may require additional hardware) any system port, station, trunk, etc. In any state (except data and conference), with...

  • Page 199

    Station telephony features 188 t207m / t208m user guide silent monitoring 2. At the prompt, dial the station number of the original destination (1 st party), then: • to monitor the 1 st conversing party, choose [orig] or dial the cancellation code 8 • to monitor the 2 nd conversing party, choose [pr...

  • Page 200

    Station telephony features 189 t207m / t208m user guide silent monitoring options available while monitoring: • to cancel 2-way silent monitor, press [abort] , spkr or hang up. • to whisper to the 1 st party, press [wpg] . Note! If you hear the reorder tone when attempting to monitor a call either t...

  • Page 201

    Station telephony features 190 t207m / t208m user guide speed dialing: private library speed dialing: private library you may program your telephone with your own private speed dial directory, which can be used to speed dial long numbers . Each entry is called a private library number. The private l...

  • Page 202

    Station telephony features 191 t207m / t208m user guide speed dialing: private library programming a new private library: private libraries are saved via the coral system with your station number but not in your phone’s memory. Private library is accessible from the setup menu. Press [fset] [lib] to...

  • Page 203

    Station telephony features 192 t207m / t208m user guide speed dialing: private library 3. The library number (e.G.: privat lib 7000) appears on the top line of the display. The library contents appear on the second line of the display. Note! Use the table on page 190 to write down your coral private...

  • Page 204

    Station telephony features 193 t207m / t208m user guide speed dialing: private library [code] [free] free dial. Offers the user a free time interval in which he is able to dial any number of digits. [code] [puls] dial pulse. Notifies the system that all following digits will be dial pulse digits. [c...

  • Page 205

    Station telephony features 194 t207m / t208m user guide speed dialing: using private and public libraries speed dialing: using private and public libraries speed dialing using a private library or system public library number is basically the same, therefore the process is described generally for bo...

  • Page 206

    Station telephony features 195 t207m / t208m user guide touch-tone dialing (dtmf) for other common carriers (occ) touch-tone dialing (dtmf) for other common carriers (occ) enables you to send dtmf tones using the dial pad over non-dtmf trunks and stations during any call (phone to trunk, phone to ph...

  • Page 207

    Station telephony features 196 t207m / t208m user guide transfer (xfer) transfer (xfer) you can transfer both internal and external calls to other users within your system or outside it. Transfer routes a call you received to an idle station. It can also link a call you held to other ports. When aut...

  • Page 208

    Station telephony features 197 t207m / t208m user guide transfer (xfer) or • disconnect to automatically transfer the call (unscreened transfer). If the 3rd party is busy or does not answer, the call will return to you with the relevant busy or no answer message. Station does not answer station is b...

  • Page 209

    Station telephony features 198 t207m / t208m user guide transfer (xfer) transfer: split call split call allows you to alternate between two other parties, by pressing soft keys defined as exclude source and exclude destination. The feature also allows 3-way conversation by merely pressing one of the...

  • Page 210

    Station telephony features 199 t207m / t208m user guide transfer (xfer) 5. If you wish to converse privately again with any party: press either the [src] or [dest] key and the other party will again be put on hold. 6. If you wish to release the destination (second) party and return to 2-way conversa...

  • Page 211

    Station telephony features 200 t207m / t208m user guide transfer: broker/consultation/3-way conference call transfer: broker/consultation/3-way conference call your telephone can be set up to use one or all (if your transfer cos is defined as all) of the following three-party transfer functions, as ...

  • Page 212

    Station telephony features 201 t207m / t208m user guide transfer: broker/consultation/3-way conference call transfer: broker during a call, use this feature to connect to a third party while placing the original (source) party on hold. You may continue to switch between the two calls (parties). The ...

  • Page 213

    Station telephony features 202 t207m / t208m user guide transfer: broker/consultation/3-way conference call transfer: consultation this feature allows you to consult with a third party while the original caller (or called party) is automatically placed on hold. After the consultation is complete, th...

  • Page 214

    Station telephony features 203 t207m / t208m user guide transfer: broker/consultation/3-way conference call other options after 3-way call is established: • press [xfer] or xfer again to release the third party, and continue conversing with the original party. • press the lit [src] to converse priva...

  • Page 215

    Station telephony features 204 t207m / t208m user guide wakeup wakeup use this feature to program your phone to ring at designated times. If you do not answer the call, the phone will ring three more times at one-minute intervals. If you do not answer by the third call, the wakeup call is routed to ...

  • Page 216

    Station telephony features 205 t207m / t208m user guide wakeup when wakeup call rings: when the phone rings, the wake call name/num message appears on the top line indicating that this is a wakeup call. Press spkr to answer the call. Choose one of the following: 1. Press [snz] to have the system rec...

  • Page 217

    Station telephony features 206 t207m / t208m user guide whisper paging whisper paging this feature allows an authorized user to break into an ongoing call, without interfering with the call itself, by whispering to one of the conversing parties. A whisper tone, in and out, is heard by the side whisp...

  • Page 218

    Station telephony features 207 t207m / t208m user guide whisper paging notes! • whisper page may not be sent to flexair handsets (t-402, t-404, t-408, t-304) and ip stations (t207m, t208m, t207s, t208s and flexset-ip 280s). • this feature can be activated while you are silent monitoring the whispere...

  • Page 219: Attendant Features

    Attendant features 208 t207m / t208m user guide available functions attendant features available functions the following pages list the attendant features that are available on your phone. Attendant features are available only when the station is defined as having attendant station privileges. Not e...

  • Page 220

    Attendant features 209 t207m / t208m user guide available functions available functions function option mnemonic function explanation [dest] destination any station, trunk, acd/ucd hunt group, boss group and public library port defined in the system. [st#] [srm#] station # station/room # port dial n...

  • Page 221

    Attendant features 210 t207m / t208m user guide available functions [set] activate used to activate or to assign a selected feature. [exit] exit/terminate same as pressing spkr. Used to determine the end of the feature programming or to escape from the current operation. Function option mnemonic fun...

  • Page 222

    Attendant features 211 t207m / t208m user guide call forward call forward the attendant may program stations, boss groups and acd/ucd groups so that incoming calls ring at various destinations, depending on the state of the terminal (all, busy, no answer, timed). These features can also be operated ...

  • Page 223

    Attendant features 212 t207m / t208m user guide call forward [busy] or [ebsy] forward busy. The attendant may program stations and boss groups so that incoming calls ring at another destination when the originally called station or group is busy. [na] or [ena] forward no answer. The attendant may pr...

  • Page 224

    Attendant features 213 t207m / t208m user guide canned messages canned messages the canned messages feature is used to set a canned message for other stations. The attendant may set individual stations with any one of 16 canned messages so that internal callers to the station see the message display...

  • Page 225

    Attendant features 214 t207m / t208m user guide canned messages operating canned messages: 1. Press the required canned message soft key. The canned message appears on the top line. 2. Press [srm#] and enter the station/room number, or scroll through the list using . 3. Choose [set] to activate, or ...

  • Page 226

    Attendant features 215 t207m / t208m user guide canned messages canned message - text and attendant access codes canned message number soft key access code (dial pad#) canned message text 0 [rs0] 7010 1 [rs1] 7011 2 [rs2] 7012 3 [rs3] 7013 4 [rs4] 7014 5 [rs5] 7015 6 [rs6] 7016 7 [rs7] 7017 8 [rs8] ...

  • Page 227

    Attendant features 216 t207m / t208m user guide malicious call trace malicious call trace the attendant may initiate this feature that records the next x (a system-defined variable) calls to any station or room. A list of the calls can also be sent to a printer or terminal. Press [atrc] to access th...

  • Page 228

    Attendant features 217 t207m / t208m user guide room status room status used to turn the room status definition of a station on or off. There are 16 different room status definitions for each station. This feature is applicable for hotel/motel use. Contact your system administrator for their various...

  • Page 229

    Attendant features 218 t207m / t208m user guide room status room status - names and attendant access codes room status number soft key access code (dial pad#) name 0 [rs0] 7010 1 [rs1] 7011 2 [rs2] 7012 3 [rs3] 7013 4 [rs4] 7014 5 [rs5] 7015 6 [rs6] 7016 7 [rs7] 7017 8 [rs8] 7018 9 [rs9] 7019 10 [rs...

  • Page 230

    Attendant features 219 t207m / t208m user guide wakeup wakeup the attendant may program the system to call any room/station at a designated time. If the user does not answer the initial wakeup call, recall will be attempted three times before the feature cancels (when defined system-wide). If none o...

  • Page 231

    Attendant features 220 t207m / t208m user guide wakeup [req] wakeup request is used to program a station to ring at a specified time. Entering a new wakeup request: 1. Press [req] . 2. Choose [srm#] and dial the station/room number, or scroll through the list using . 3. Choose [set] to enter a new t...

  • Page 232

    Attendant features 221 t207m / t208m user guide call charge call charge the call charge feature is used to determine call charges accumulated per station. Press [chrg] to access the call charge options. ] [prnt] call charge report. The attendant may request the call charge printout at any time for a...

  • Page 233

    Attendant features 222 t207m / t208m user guide call charge 3. Listen for the confirmation tone. [rst] call charge print and reset is used to reset the charge table back to zero and print the charges accumulated per station. The attendant may request print and reset for only one station/room or for ...

  • Page 234

    Attendant features 223 t207m / t208m user guide station setup features station setup features the station setup features menu allows an attendant to define stations for specific feature activation. Some of these features operate permanently, or until redefined. Other features operate on a one-time b...

  • Page 235

    Attendant features 224 t207m / t208m user guide station setup features boss group, keyset voice page, zone group page, page public address, una/central bell, outside trunk call, public and private speed dial, pre-recorded dvms message, group call, and network number. Note! Hot station delay is not a...

  • Page 236

    Attendant features 225 t207m / t208m user guide station setup features operating features marked with ♦ (above): 1. Choose the required feature option ( [chko] , [dnd] , [orgo] , [notk] , [blck] , or [trmo] ). 2. Press [srm#] and dial a station/room number, or scroll through the list using . 3. Choo...

  • Page 237

    Attendant features 226 t207m / t208m user guide system features system features the system controls menu allows the attendant to program certain features for system-wide operations. Press [sys] to access the system setup features. [alrm] alarm is used to identify and examine system alarms. See the p...

  • Page 238

    Attendant features 227 t207m / t208m user guide system features alarm message – led status: when an alarm dss key is programmed (default dial number: #1997), the led status indicates the following conditions: off: no alarms flashing: alarm condition has occurred steady on: alarm condition remains bu...

  • Page 239

    Attendant features 228 t207m / t208m user guide system features [att2] alternate attendant destination. This feature enables you to program an alternate attendant destination or extension if the console is left unattended. After a time-out period, incoming calls to an unattended console will be re-r...

  • Page 240

    Attendant features 229 t207m / t208m user guide system features day/night transfer information [lib] public library is used to program or update the public speed call telephone library. To update/add/cancel a public speed dial number: 1. Press [lib] . 2. Choose [lib#] and dial the library number, or...

  • Page 241

    Attendant features 230 t207m / t208m user guide system features the following table defines the special codes that may be used as part of the outside number. Note! The number of digits that can be programmed, including dial codes, is limited by the coral (defined system-wide). If you try entering a ...

  • Page 242

    Attendant features 231 t207m / t208m user guide system features setting the time: 1. Press [time] . 2. Dial the time, 4 digits (12 hour clock) use leading zeros, e.G. 0805 for 5 minutes after 8. 3. Choose [am] or [pm] . 4. Choose [set] . 5. Listen for the confirmation tone. Setting the date: 1. Pres...

  • Page 243

    Attendant features 232 t207m / t208m user guide trunk setup features trunk setup features trunk controls allow the attendant to define the operation of system trunks for special use, such as for incoming or outgoing calls only, or for designation of a trunk as reserved for a particular group or spec...

  • Page 244

    Attendant features 233 t207m / t208m user guide trunk setup features 5. Make an external call on the specific trunk. If the call goes through, the line is okay. If the trunk is still blocked, call the technician and reactivate auto guard, by following steps 1 and 2 above and choosing [set] to activa...

  • Page 245

    Attendant features 234 t207m / t208m user guide trunk setup features ♦ [bout] busy out is used to block any trunk for both incoming and outgoing calls. (this feature may be used to block faulty trunks until the co service is restored.) when assign appears in the display the trunk line is blocked. De...

  • Page 246

    Attendant features 235 t207m / t208m user guide trunk setup features operating features marked with ♦: 1. Choose the feature soft key ( [agrd] , [lar] , [blck] , [bout] , [drop] , [hoti] , [hotd] , [inco] , [outo] ). 2. Choose [tk#] and dial a trunk number, or scroll through the list using . 3. Choo...

  • Page 247

    Attendant features 236 t207m / t208m user guide trunk setup features co trunk number (as listed in your local telephone directory) coral trunk number incoming co lines ring directly at the following destinations according to service mode outgoing co lines reserved to [rsvd] power fail destination (p...

  • Page 248: Setup

    Setup 237 t207m / t208m user guide overview setup overview the general features of your phone can quickly and easily be configured using the soft keys. Many of these features will only need to be configured once, however they can easily be reconfigured at any future stage should your requirements ch...

  • Page 249

    Setup 238 t207m / t208m user guide coral telephony features coral telephony features the feature setup menu enables you to adjust the general features of your phone. Press [fset] to access the feature setup options. [aans] auto answer activates your phone to answer all incoming calls automatically v...

  • Page 250

    Setup 239 t207m / t208m user guide coral telephony features [vpaa] voice page auto answer activates your phone to answer all incoming voice pages automatically via the speakerphone after a predetermined number of rings. Press [vpaa] once to activate; press again to deactivate. When activated, a bull...

  • Page 251

    Setup 240 t207m / t208m user guide coral telephony features [dsp] idle display. When in idle mode, the first line of the display shows the time, date and site name, and the second line displays your name and station number. Press [dsp] to toggle the display of the system lines on/off. [lang] languag...

  • Page 252

    Setup 241 t207m / t208m user guide coral telephony features [pref] preference is used to prioritize specific trunk or line connections for your phone. This causes the system to automatically choose the available line, loop or trunk in prioritized order when placing a call (lifting the handset, press...

  • Page 253

    Setup 242 t207m / t208m user guide coral telephony features [lib] private library is used to program your personal speed dial directory. A private library can be used to speed dial long numbers. Also, you can use a private library to dial external or network numbers for features that allow only inte...

  • Page 254

    Setup 243 t207m / t208m user guide coral telephony features 1. To activate exclusive hold, press [fset] [ehld] . The message exclusive hold is displayed. When this feature is activated, a bullet appears next to [ehld] . 2. To cancel exclusive hold, press [ehld] again. The message non excl. Hold is d...

  • Page 255

    Setup 244 t207m / t208m user guide user definitions menu user definitions menu the userdef function is used for setting various operating parameters for your phone, as well as general maintenance functions. These options are set with their factory default values. However, you may wish to change the ...

  • Page 256

    Setup 245 t207m / t208m user guide user definitions menu setup option description method ring volume used to adjust the ring volume of your phone . To adjust the ring tone volume: 1. Choose ring volume. 2. Adjust volume using the volume button (see ring adjustment on page 29 ). 3. Press [save]. Tone...

  • Page 257

    Setup 246 t207m / t208m user guide system definitions men u system definitions men u the sysdef function is primarily used for setting various operating parameters for your phone by your system administrator or qualified technician. These options are set with their factory default values but may be ...

  • Page 258: Appendix A: Glossary

    Appendix a: glossary 247 t207m / t208m user guide appendix a: glossary term description acd/ucd group automatic call distribution and uniform call distribution. Calls enter the system and are automatically routed to the acd or ucd members based upon system definitions of availability and overflow. A...

  • Page 259

    Appendix a: glossary 248 t207m / t208m user guide co trunk number (incoming) the number that is dialed by an outside telephone user from the public network (through the central office) in order to call into the coral system for an internal station. (number listed in the local telephone directory). D...

  • Page 260

    Appendix a: glossary 249 t207m / t208m user guide forced account code a feature that forces the station user to dial an account code before having access to an outside line. A display equipped keyset user attempting to access an outside line without dialing the account code will receive the message ...

  • Page 261

    Appendix a: glossary 250 t207m / t208m user guide recall- automatic the call that you have transferred to another extension that is busy or that does not answer, or that you have put on ‘hold’, which has returned to you after a predetermined time-out period. Station each coral internal telephone is ...

  • Page 262

    Appendix a: glossary 251 t207m / t208m user guide transfer/xfer while engaged on a call you can initiate a feature by pressing the xfer (transfer) key. Xfer provides you with a distinctive dial tone, which enables you to either transfer the call, or activate a feature. Xfer puts the second party on ...

  • Page 263: Appendix B: Tones

    Appendix b: tones 252 t207m / t208m user guide appendix b: tones tones are audible signals of various frequencies that give information about the status of calls and features. While using the coral system, many different tones will be heard. These tones may vary for different locations, as each syst...

  • Page 264

    Appendix b: tones 253 t207m / t208m user guide distinctive dial tone this tone indicates that certain features are in use at your phone, for example, when you have programmed your phone not to receive calls with either call forward all, or do not disturb, and you lift the handset. Ddt is also heard ...

  • Page 265

    Appendix b: tones 254 t207m / t208m user guide speaker status tone indicates that the second conversing party’s keyset is in speakerphone mode. Enables you to keep your privacy when you call someone who answered the call or placed the call back to the speaker, and there are other people in the phone...

  • Page 266

    Appendix c: led indications (programmable keys) 255 t207m / t208m user guide appendix c: led indications (programmable keys) led indications visually show the state of certain features. Leds typically indicate that a feature is either activated (steady on) or is pending further commands or needs add...

  • Page 267

    Appendix d: isdn cause numbers 256 t207m / t208m user guide appendix d: isdn cause numbers cause # code meaning action 0 valid cause code not yet received 1 unallocated (unassigned) number check number and call again* 2 no route to specified transit network notify system administrator 3 no route to ...

  • Page 268

    Appendix d: isdn cause numbers 257 t207m / t208m user guide 19 no answer from user (user alerted) call later 21 call rejected call later 22 number changed check number and call again* 23 reverse charging rejected 24 call suspended 25 call resumed 26 non-selecting user clearing 27 destination out of ...

  • Page 269

    Appendix d: isdn cause numbers 258 t207m / t208m user guide 40 throughput range cannot be achieved 41 temporary failure call later* 42 switching equipment congestion call later 43 access information discarded no action* 44 requested circuit/channel not available notify system administrator 45 preemp...

  • Page 270

    Appendix d: isdn cause numbers 259 t207m / t208m user guide 63 service or option not available, unspecified notify system administrator 65 bearer capability not implemented check destination is correct, try again from different compatible terminal, notify system administrator if message returns 66 c...

  • Page 271

    Appendix d: isdn cause numbers 260 t207m / t208m user guide 88 incompatible destination check destination is correct, try again from different compatible terminal, notify system administrator if message returns 89 non-existent abbreviated address 90 destination address missing, and direct call not s...

  • Page 272

    Appendix d: isdn cause numbers 261 t207m / t208m user guide 111 protocol error, unspecified notify system administrator 112 type of protocol not available 113 isup not available 127 interworking, unspecified notify system administrator * if the message returns frequently, notify your system administ...

  • Page 273: Appendix E: Troubleshooting

    Appendix e: troubleshooting 262 t207m / t208m user guide appendix e: troubleshooting failure messages the following failure messages may appear on your phone to indicate there is a connection error. See the table below to determine the cause of the problem and the solution. Failure message problem s...

  • Page 274

    Appendix e: troubleshooting 263 t207m / t208m user guide searching ca no. X (1-10) the system is searching for a call agent with a correct ip address. If the message persists, this indicates that the phone is unable to communicate with the ugw card. Notify your system administrator. Trying dhcp serv...

  • Page 275

    Index: soft keys and feature codes 264 t207m / t208m user guide index: soft keys and feature codes this appendix details the rich array of options available on your phone. Features are accessed by use of the context-sensitive soft keys. The features can also be operated by using their dial codes, so...

  • Page 276

    Index: soft keys and feature codes 265 t207m / t208m user guide soft key reference the following table lists details of each soft key and location of the feature in this manual. Soft key information soft key source default feature code what it means reference [#out] fset>lib>code ## private library ...

  • Page 277

    Index: soft keys and feature codes 266 t207m / t208m user guide [addp] gpcl, addo #1449 add participant to group call page 121 [afwd] feat menu attendant: call forward: [all] [eall] [busy] [ebsy] [na] [ena] [time] [etim] page 211 [all] bfwd #168 boss group call forward all page 71 [all] afwd #168 at...

  • Page 278

    Index: soft keys and feature codes 267 t207m / t208m user guide [bcks] dir #3 directory (##, #1994) personal – (backspace) erase the last entered character page 98 [bfwd] feat menu boss group call forwarding options: [all] [eall] [busy] [ebsy] [na] [ena] [time] [etim] page 71 [blck] sset #153 statio...

  • Page 279

    Index: soft keys and feature codes 268 t207m / t208m user guide [call] msg>msg. #175 message - call back page 144 [camp] feat #176 camp-on/call-back page 84 [camp] call #176, hf-2 campon/call-back (appears when calling a port) page 84 [cana] redl>ardl #178 auto redial - cancel all numbers page 179 [...

  • Page 280

    Index: soft keys and feature codes 269 t207m / t208m user guide [conn] call #122 reconnect to party on (hold, park, etc.) page 132 / page 164 [cos] feat #149 cos switchover page 93 [cslt] call #122 xfer: when cos is defined as consultation call page 202 [date] sys>time #188 time date – set date page...

  • Page 281

    Index: soft keys and feature codes 270 t207m / t208m user guide [dial] log>in log>out n/a call log - call back (dial the selected entry from the call log) page 77 [dial] dir * directory (##, #1994) – place a call to the displayed contact page 98 [dial] log n/a used to dial the recognized number page...

  • Page 282

    Index: soft keys and feature codes 271 t207m / t208m user guide [eall] afwd #17707 attendant - call forward all for external calls page 211 [ebna] fwd #17705 call forward busy/no answer for external calls page 73 [ebsy] fwd #17701 call forward busy for external calls page 73 [ebsy] bfwd #17706 boss ...

  • Page 283

    Index: soft keys and feature codes 272 t207m / t208m user guide [etim] bfwd #17709 boss group call forward time for external calls page 71 [etim] afwd #17709 attendant call forward time for external calls page 211 [exec] feat #170 executive privilege page 110 [exit] n/a terminate or release [exit] c...

  • Page 284

    Index: soft keys and feature codes 273 t207m / t208m user guide [free] fset>lib>code #1 private library (#193) – outpulsing wait period for free dialing page 190 [frls] call #123 forced release page 38 [frls] cins #11, #*1 conference view/release (#1983) - forced release a selected participant page ...

  • Page 285

    Index: soft keys and feature codes 274 t207m / t208m user guide [hotd] sset #182 station hot delay page 223 [hoti] tset #160 trunk hot immediate page 232 [hoti] tset #166 station hot immediate page 223 [id] acd #1973 acd: load id page 59 [in] log n/a incoming received calls page 77 [inco] tset #158 ...

  • Page 286

    Index: soft keys and feature codes 275 t207m / t208m user guide [line] call #126 line for boss group programmed key (line # + boss group#) page 67 [locs] dir n/a directory (##, #1994) personal – toggle between uppercase and lowercase characters page 98 [lock] feat #148 phone dial lock page 166 [log]...

  • Page 287

    Index: soft keys and feature codes 276 t207m / t208m user guide [na] fwd #142 call forward no answer page 73 [na] bfwd #169 boss group - call forward no answer page 71 [name] dir #5 directory (##, #1994) – toggle between number and name of your contact page 98 [name] log n/a used to display the part...

  • Page 288

    Index: soft keys and feature codes 277 t207m / t208m user guide [orgo] sset #151 station originating only page 223 [orig] sm, sm1 #1448 used to monitor the 1st conversing party. Page 187 [out] log n/a outgoing calls made page 77 [outo] tset #190 trunk outgoing only page 232 [park] feat, call #183, #...

  • Page 289

    Index: soft keys and feature codes 278 t207m / t208m user guide [prim] cos #10, #*0 cos switchover (#149) - select primary cos page 93 [priv] setup #186, #6 boss group: privacy (on/off) page 237 [prnt] trc #1741 malicious call trace - printout page 140 [prnt] atrc #1743 attendant malicious call trac...

  • Page 290

    Index: soft keys and feature codes 279 t207m / t208m user guide [ring volume] ok >userdef >ring n/a ring volume adjustment page 245 [rlsg] gpcl #1447 group call. Release entire group page 128 [rlsp] gpcl #1446 group call release of a participant page 127 [room] feat menu room status and canned messa...

  • Page 291

    Index: soft keys and feature codes 280 t207m / t208m user guide [ser] call #195 series call page 44 [sgp#] bfwd #168, #167, #169, #1984 enter boss group dial number in [bfwd] • (#168) [fwda] • (#167) [busy] • (#169) [na] • (#1984) [time] • (#17709) [etim] page 71 [sgp#] afwd, sset n/a station/group ...

  • Page 292

    Index: soft keys and feature codes 281 t207m / t208m user guide [srm#] awk>req, atrc, ars, chrg, sset #1980, #1742, #1743 station/room #, in attendant features page 208 [srmg] n/a enter station/room/group #, in attendant features page 208 [sset] feat menu station features – setup (attendant only): [...

  • Page 293

    Index: soft keys and feature codes 282 t207m / t208m user guide [tone type] ok>userdef n/a tone type programming page 245 [trc] feat menu malicious call trace options: [v/x] [prnt] page 140 [trmo] sset #152 station terminating only page 223 [tset] feat menu trunk features - setup (attendant only): [...

  • Page 294

    Index: soft keys and feature codes 283 t207m / t208m user guide [wake] feat #173 wake up request page 204 [wdnd] fset #1745 whisper page, (dnd) receiving (on/off). Not available in coral versions 15.8 or higher. Page 237 [wpg] feat, call #1744 whisper page, announcing page 206 [wrpc] acd #1977 acd: ...

  • Page 295

    International headquarters tadiran telecom business systems ltd. 18 hasivim st., p.O.Box 450 petach-tikva 49105, israel tel. +972-3-9262000, fax. +972-3-9262310 visit us at our website http://www.Tadirantele.Com email: coral@tadirantele.Com usa headquarters tadiran telecom, inc. 4 tri harbor court p...