Tadiran Telecom T328 User Manual - page 196

Manual is about: Tadiran Telecom IP Telephone User Guide

Summary of T328

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    T328 ip telephone user guide . (coral version 16) creating a new world of ipportunities document edition 1.0

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    The information contained in this document is proprietary and is subject to all relevant copyright, patent and other laws protecting intellectual property, as well as any specific agreement protecting tadiran telecom ltd.’s (herein referred to as the “manufacturer”) rights in the aforesaid informati...

  • Page 5: Table of Contents

    Table of contents toc-it328 executive ip phone user guide (coral ipx/flexicom) table of contents introduction ..................................................... I symbols and conventions ..........................Ii related documentation..............................Iii list of feature codes .......

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    Table of contents toc-iit328 executive ip phone user guide (coral ipx/flexicom) upgrade - basic page .............................. 82 upgrade - advanced page....................... 84 security - password page........................ 85 security - trusted certificates page ........ 87 security - tru...

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    Table of contents toc-iiit328 executive ip phone user guide (coral ipx/flexicom) group calls (conference): .........................156 group call features ...............................157 preset conference activation ..................158 temporary conference activation............159 joining.......

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    Table of contents toc-ivt328 executive ip phone user guide (coral ipx/flexicom) volume adjustment ..................................228 waiting calls — receiving .........................230 wakeup...................................................231 appendix a - glossary .............................

  • Page 9: Introduction

    Introduction i t328 executive ip phone user guide (coral ipx/flexicom) introduction welcome to the coral system. Much thought has gone into making this system flexible and easy to use. The coral allows your telephone to be tailored to the requirements of both you and your organization. This user gui...

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    Introduction ii t328 executive ip phone user guide (coral ipx/flexicom) symbols and conventions before using your telephone it is important to understand the symbols and typographical conventions used in this guide. These symbols and conventions indicate information that requires special attention, ...

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    Introduction iii t328 executive ip phone user guide (coral ipx/flexicom) related documentation refer to the following documentation, as required, for information regarding the operation of your t300 series telephone. • t300 series installation, administration and hardware reference manual • program ...

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    List of feature codes iv t328 executive ip phone user guide (coral ipx/flexicom) feature code no. Feature code no. Account code ........................................................... #1990 acd & ucd groups: load id (for acd group) .......................................#1973 log-in/out (for sin...

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    List of feature codes v t328 executive ip phone user guide (coral ipx/flexicom) feature code no. Feature code no. Call return ....................................... [menu] >...Call return camp-on call back .................................................... #176 cancellation code ....................

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    List of feature codes vi t328 executive ip phone user guide (coral ipx/flexicom) feature code no. Feature code no. Malicious call trace printout .................................... #1741 message: answering ..........................#175 or message fixed key leaving ....................................

  • Page 15: Phone Overview

    Phone overview 1 t328 executive ip phone user guide (coral ipx/flexicom) phone overview the following pages provide a general overview of the t328 executive ip phone’s hardware and software options. See the station features section, beginning on page 91 for a complete list of the phone’s station fea...

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    Phone overview 2 t328 executive ip phone user guide (coral ipx/flexicom) t328 front view t328 front view volume button 10 user programmable keys with removable faceplate navigator keys and ok button dial pad (key pad) handset speaker graphic display 4 soft keys message waiting indicator _ 8 fixed fu...

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    Phone overview 3 t328 executive ip phone user guide (coral ipx/flexicom) t328 with optional x338 — front view t328 with optional x338 — front view.

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    Phone overview 4 t328 executive ip phone user guide (coral ipx/flexicom) phone component descriptions phone component descriptions the following table describes the control buttons and keys found on the t328 executive ip phone. Component description dial pad (key pad) number buttons used for dialing...

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    Phone overview 5 t328 executive ip phone user guide (coral ipx/flexicom) phone component descriptions programmable keys these keys can be used for line selection, account selection, or programmed keys (see programmable buttons (line and memory keys) on page 199 ) which may include feature codes or d...

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    Phone overview 6 t328 executive ip phone user guide (coral ipx/flexicom) t328 bottom view t328 bottom view.

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    Phone overview 7 t328 executive ip phone user guide (coral ipx/flexicom) t328 with optional x338 — bottom view t328 with optional x338 — bottom view.

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    Phone overview 8 t328 executive ip phone user guide (coral ipx/flexicom) input/output ports and switches input/output ports and switches these ports are located on the bottom side of the phone. Component description internet connector socket use this rj-45 connector port to connect your phone to the...

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    Phone overview 9 t328 executive ip phone user guide (coral ipx/flexicom) pc connection pc connection the pc can be connected to the lan/wan via the phone. The phone is always active, even when the pc is turned off. Caution! The phone is not shipped with an ac power adapter. The only ac power adapter...

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    Phone overview 10 t328 executive ip phone user guide (coral ipx/flexicom) desk mounting desk mounting the phone can be desk mounted when required. Note: for full instructions regarding desk mounting, refer to the t300 series installation manual.

  • Page 25: Operating The Phone

    Operating the phone 11 t328 executive ip phone user guide (coral ipx/flexicom) desk mounting operating the phone the t328 executive ip phone telephone is based on session initiation protocol (sip) allowing you extensive ip connectivity with your coral based telephone. The phone includes a display sc...

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    Operating the phone 12 t328 executive ip phone user guide (coral ipx/flexicom) phone display phone display t328 idle display back light the back light is lit when the phone rings or when any key is pressed. It turns off shortly after the phone becomes idle. Idle display the phone’s idle display show...

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    Operating the phone 13 t328 executive ip phone user guide (coral ipx/flexicom) phone display displayed. If the phone loses its connection to its proxy server for some reason, then the phone is not registered and a registered failed icon is displayed next to the extension dial number, see table below...

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    Operating the phone 14 t328 executive ip phone user guide (coral ipx/flexicom) phone display display during calls the phone’s soft key options change according to each call state, enabling the activation of related features, speed dial options or [menu] options. The soft keys are also used when edit...

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    Operating the phone 15 t328 executive ip phone user guide (coral ipx/flexicom) using the t328 fixed function keys using the t328 fixed function keys your phone is equipped with eight fixed function keys that allow you to activate features quickly from your phone panel. Table 3: fixed function key de...

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    Operating the phone 16 t328 executive ip phone user guide (coral ipx/flexicom) using the t328 fixed function keys mute used to mute your voice while in conversation with another party. When this button is pressed, the other side does not hear any voice from your side. Mute microphone on page 184 red...

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    Operating the phone 17 t328 executive ip phone user guide (coral ipx/flexicom) configuration options configuration options phone configuration options can be accessed to view and activate different phone functions and features as follows: • via the phone menu - press the [menu] soft key, from idle, ...

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    Operating the phone 18 t328 executive ip phone user guide (coral ipx/flexicom) configuration options features cont’d 3. Dss keys enables you to program the three phone programmable buttons as line, speed dial, and feature keys. (the led lights when the station is busy when button is programmed as a ...

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    Operating the phone 19 t328 executive ip phone user guide (coral ipx/flexicom) configuration options 3. Settings (basic) 1. Language allows you to define the language displayed on the phone. Language on page 172 to define the language of the phone’s web pages, see language on page 49 (phone - prefer...

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    Operating the phone 20 t328 executive ip phone user guide (coral ipx/flexicom) configuration options 3. Settings (advanced) only administrators with admin username and password can gain access to this menu. Administrators can refer to the t300 series installation, administration and hardware referen...

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    Operating the phone 21 t328 executive ip phone user guide (coral ipx/flexicom) configuration options 6. Directory 1. Contact list enables you to create a directory list in your phone where you can store a large number of your favorite contacts. You may dial from the phone book, as well as add/edit o...

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    Operating the phone 22 t328 executive ip phone user guide (coral ipx/flexicom) making calls making calls when making calls, you dial phone numbers as you would with any other phone. As with most ip phones, after dialing the digits, you must choose one of the following methods in order to indicate to...

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    Operating the phone 23 t328 executive ip phone user guide (coral ipx/flexicom) making calls table 5: phone dialing methods dialing method procedure comments classical — to call a dial number using the default account 1. Dial each number in sequence from the dial pad. Use [delete] to delete. 2. Send ...

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    Operating the phone 24 t328 executive ip phone user guide (coral ipx/flexicom) making calls redial 1. Press the rd fixed key to call the last number dialed. 2. Send the digits. • see last number redial on page 173 . History 1. Press [history] . 2. Scroll to the required number using the up/down navi...

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    Operating the phone 25 t328 executive ip phone user guide (coral ipx/flexicom) making calls soft key options available during calling states during and after you place a call, you may be offered any one of the following relevant soft key options: note: in addition to using one of the soft key option...

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    Operating the phone 26 t328 executive ip phone user guide (coral ipx/flexicom) making calls during the call, the elapsed time is displayed on the screen. During a call: you called station 8708. You have been conversing for 1 minute and 48 seconds..

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    Operating the phone 27 t328 executive ip phone user guide (coral ipx/flexicom) making calls response messages during calling states during and after you place a call, you may be offered any one of the following relevant display messages options. These messages are listed in table 6 . The response me...

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    Operating the phone 28 t328 executive ip phone user guide (coral ipx/flexicom) making calls 400—499 failure the call was not processed successfully and was therfore rejected by the switch. Try another number. • 400 bad request • 401 unauthorized : used only by registrars. Proxys should use proxy aut...

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    Operating the phone 29 t328 executive ip phone user guide (coral ipx/flexicom) making calls 400—499 (cont.) failure the call was not processed successfully and was therfore rejected by the switch. Try another number. • 480 temporarily unavailable • 481 call/transaction does not exist • 482 loop dete...

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    Operating the phone 30 t328 executive ip phone user guide (coral ipx/flexicom) making calls 600—699 global failure the call cannot be processed under any circumstances. Try another number. • 600 busy everywhere • 603 decline • 604 does not exist anywhere • 606 not acceptable table 6: sip phone respo...

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    Operating the phone 31 t328 executive ip phone user guide (coral ipx/flexicom) receiving calls / answering calls receiving calls / answering calls when your phone rings, you may answer using one of the following methods: • lift the handset. • press [answer] . • press the speaker button . • press the...

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    Operating the phone 32 t328 executive ip phone user guide (coral ipx/flexicom) ending calls ending calls after you have finished your conversation, you may end the call and return to idle state using any of the following methods: • return the handset to its cradle. • press [end call] to end the call...

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    Operating the phone 33 t328 executive ip phone user guide (coral ipx/flexicom) using the address book options using the address book options the t328 executive ip phone allows you to store, search for, and call contacts in the following address books: • a contact list in which you can store a large ...

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    Operating the phone 34 t328 executive ip phone user guide (coral ipx/flexicom) using the address book options to edit a contact via your phone: 1. Press [directory] and use the navigator keys to scroll to the required list (contact list or black list). 2. Press [enter] to open the list and use the u...

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    Operating the phone 35 t328 executive ip phone user guide (coral ipx/flexicom) using the address book options entering alphanumeric characters on the dial pad: 1. Press [add] and use the up/down navigator keys to scroll to the contact’s name or number display. 2. Enter the name or number from the di...

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    Operating the phone 36 t328 executive ip phone user guide (coral ipx/flexicom) user accounts user accounts the t328 supports up to six different sip user accounts. The first account that is enabled is always the default account that appears on the phone’s idle display. Your phone accounts must be co...

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    Operating the phone 37 t328 executive ip phone user guide (coral ipx/flexicom) phone information parameters phone information parameters the t300 series phone can display its own information parameters via the [menu] options. These items are read-only options and are available whether or not the pho...

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    Operating the phone 38 t328 executive ip phone user guide (coral ipx/flexicom) phone information parameters 4. More... Displays the following additional network, phone, and account information: 1. Network: • mac – displays the phone’s unique mac address • wan type – displays the phone’s dhcp status....

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    Operating the phone 39 t328 executive ip phone user guide (coral ipx/flexicom) network settings network settings the t300 series requires ip network settings in order to operate the phone. These settings may be defined in the options provided by this [menu] item. Note: these options are usually conf...

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    Configuring phone items via the web 40 t328 executive ip phone user guide (coral ipx/flexicom) configuring phone items via the web your phone’s configuration options can be updated via its web page when you browse to your phone’s ip address. To locate your phone’s ip address: 1. From your phone’s id...

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    Configuring phone items via the web 41 t328 executive ip phone user guide (coral ipx/flexicom) status page status page the status tab page is immediately displayed. This page displays information regarding your phone’s network and version. See table 1 for details..

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    Configuring phone items via the web 42 t328 executive ip phone user guide (coral ipx/flexicom) status page table 1: status page item description version firmware version displays the phone’s software version hardware version displays the phone’s hardware version network wan port type displays the ip...

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    Configuring phone items via the web 43 t328 executive ip phone user guide (coral ipx/flexicom) status page click any of the other ip phone page tabs in order to view or update their parameters: tab page name .......................................................See page account page ..................

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    Configuring phone items via the web 44 t328 executive ip phone user guide (coral ipx/flexicom) account page account page use this page to change account parameters via the phone web page. Table 2 lists the different account items. After you have finished updating this page, click: • confirm to save ...

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    Configuring phone items via the web 45 t328 executive ip phone user guide (coral ipx/flexicom) account page caution ! Leaving your phone while auto answer is activated will cause your station to answer an incoming call. All conversations in the room can be heard. A trunk call trapped in auto answer ...

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    Configuring phone items via the web 46 t328 executive ip phone user guide (coral ipx/flexicom) network page network page note: only administrators with admin username and password can gain access to the network page. Administrators can refer to the t300 series installation, administration and hardwa...

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    Configuring phone items via the web 47 t328 executive ip phone user guide (coral ipx/flexicom) phone - preference page phone - preference page use this page to define phone preferences for your phone. Table 4 lists the different phone preference items. After you have finished updating this page, cli...

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    Configuring phone items via the web 48 t328 executive ip phone user guide (coral ipx/flexicom) phone - preference page.

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    Configuring phone items via the web 49 t328 executive ip phone user guide (coral ipx/flexicom) phone - preference page table 4: phone - preference page item description preference language used to define the language of the phone’s web pages time zone defines the time zone relative to gmt you can ad...

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    Configuring phone items via the web 50 t328 executive ip phone user guide (coral ipx/flexicom) phone - preference page note: ringtone files must be in 16bits wav format (via vlaw compression), 8k sample rate (monophony). Blank or other special characters cannot be included in the file name. Flash ho...

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    Configuring phone items via the web 51 t328 executive ip phone user guide (coral ipx/flexicom) phone - features page phone - features page use this page to define feature settings for your phone. Table 5 lists the different phone feature items. After you have finished updating this page, click: • co...

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    Configuring phone items via the web 52 t328 executive ip phone user guide (coral ipx/flexicom) phone - features page.

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    Configuring phone items via the web 53 t328 executive ip phone user guide (coral ipx/flexicom) phone - features page table 5: phone - features page item description forward (features) cancel forward deactivates call forwarding (default) it is recommended to use coral forward feature codes. See call ...

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    Configuring phone items via the web 54 t328 executive ip phone user guide (coral ipx/flexicom) phone - features page other features (cont.) auto redial times(1~300) when auto redial is enabled, the number of redial attempts key as send select the character to immediately send digits when dialing (if...

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    Configuring phone items via the web 55 t328 executive ip phone user guide (coral ipx/flexicom) phone - dss key page phone - dss key page use this page to define dss (line and memory) keys for your phone. Line keys can be used for line selection, speed dial, , or feature (keyevent) programmed keys. M...

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    Configuring phone items via the web 56 t328 executive ip phone user guide (coral ipx/flexicom) phone - dss key page.

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    Configuring phone items via the web 57 t328 executive ip phone user guide (coral ipx/flexicom) phone - dss key page.

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    Configuring phone items via the web 58 t328 executive ip phone user guide (coral ipx/flexicom) phone - dss key page table 6: phone - dss (memory and line) key page item description memory key type select the type of button for the required memory key (1 through 10): • n/a • blf • line • speed dial •...

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    Configuring phone items via the web 59 t328 executive ip phone user guide (coral ipx/flexicom) phone - dss key page mode select the feature for the required memory key (1 through 10): (only available when the type selected is keyevent) • conference • forward • transfer • hold • dnd • redial • call r...

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    Configuring phone items via the web 60 t328 executive ip phone user guide (coral ipx/flexicom) phone - dss key page line key type select the type of button for the required line key (1 through 6): • line • speed dial • keyevent • intercom (for future use) mode select the feature for the required lin...

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    Configuring phone items via the web 61 t328 executive ip phone user guide (coral ipx/flexicom) phone - dss key page line select the account for the required line key (1 through 6). (auto indicates all accounts) extension enter the corresponding internal dial number in this field (not applicable if l...

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    Configuring phone items via the web 62 t328 executive ip phone user guide (coral ipx/flexicom) phone - ext. Key page phone - ext. Key page if you phone is equipped with an expansion module, use this page to define extension keys for your phone. These keys can be used for blf, speed dial, share line,...

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    Configuring phone items via the web 63 t328 executive ip phone user guide (coral ipx/flexicom) phone - ext. Key page table 7: phone - ext. Key page item description ext key extension key if your phone is equipped with more than one expansion module, select the required module. Type select the type o...

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    Configuring phone items via the web 64 t328 executive ip phone user guide (coral ipx/flexicom) phone - ext. Key page mode select the feature for the required extension key (1 through 38): (only available when the type selected is keyevent) • conference • forward • transfer • hold • dnd • redial • ca...

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    Configuring phone items via the web 65 t328 executive ip phone user guide (coral ipx/flexicom) phone - voice page phone - voice page use this page to define echo cancellation and jitter buffer settings for your phone. Table 8 lists the different phone voice items. After you have finished updating th...

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    Configuring phone items via the web 66 t328 executive ip phone user guide (coral ipx/flexicom) phone - voice page.

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    Configuring phone items via the web 67 t328 executive ip phone user guide (coral ipx/flexicom) phone - voice page table 8: phone - voice page item description echo cancellation echo canceller used to enable/disable echo cancel. This is useful for situations where packet delay is significant. Vad use...

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    Configuring phone items via the web 68 t328 executive ip phone user guide (coral ipx/flexicom) phone - ring page phone - ring page use this page to define ring settings (internal, external, and voice page) for your phone. Table 9 lists the different phone ring items. After you have finished updating...

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    Configuring phone items via the web 69 t328 executive ip phone user guide (coral ipx/flexicom) phone - ring page table 9: phone - ring page item description ring internal ringer text enter the name of the customized ring tone internal ringer file select the ringer file to associate with the ring ton...

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    Configuring phone items via the web 70 t328 executive ip phone user guide (coral ipx/flexicom) phone - tones page phone - tones page this page is for future use..

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    Configuring phone items via the web 71 t328 executive ip phone user guide (coral ipx/flexicom) phone - dial plan page phone - dial plan page use this page to define dial plan and other dial related items for your phone. Click an item to open its dedicated page. Table 11 lists the different phone dia...

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    Configuring phone items via the web 72 t328 executive ip phone user guide (coral ipx/flexicom) phone - dial plan page.

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    Configuring phone items via the web 73 t328 executive ip phone user guide (coral ipx/flexicom) phone - dial plan page.

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    Configuring phone items via the web 74 t328 executive ip phone user guide (coral ipx/flexicom) phone - dial plan page.

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    Configuring phone items via the web 75 t328 executive ip phone user guide (coral ipx/flexicom) phone - dial plan page.

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    Configuring phone items via the web 76 t328 executive ip phone user guide (coral ipx/flexicom) phone - dial plan page table 11: phone - dial plan page item description replace rule prefix enter the prefix you want to use when dialing numbers that begin with the replace digits replace enter the digit...

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    Configuring phone items via the web 77 t328 executive ip phone user guide (coral ipx/flexicom) phone - sms page phone - sms page this page is for future use..

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    Configuring phone items via the web 78 t328 executive ip phone user guide (coral ipx/flexicom) contacts - local phone book page contacts - local phone book page use this page to define your contacts and to black list numbers for which you do not want to receive incoming calls. Entering phone book it...

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    Configuring phone items via the web 79 t328 executive ip phone user guide (coral ipx/flexicom) contacts - local phone book page.

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    Configuring phone items via the web 80 t328 executive ip phone user guide (coral ipx/flexicom) contacts - local phone book page table 12: contacts - local phone book item description phone book entry per contact or blacklist (select relevant option) name enter a name for the contact the name entered...

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    Configuring phone items via the web 81 t328 executive ip phone user guide (coral ipx/flexicom) contacts - remote phone book page contacts - remote phone book page use this page to upload your company’s centralized phone book to your phone. This phone book can store up to 500 contact entries. This ph...

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    Configuring phone items via the web 82 t328 executive ip phone user guide (coral ipx/flexicom) upgrade - basic page upgrade - basic page use this page to upgrade your phone’s firmware software versions via a remote tftp or ftp server. The software files are downloaded directly to the phone via the w...

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    Configuring phone items via the web 83 t328 executive ip phone user guide (coral ipx/flexicom) upgrade - basic page table 13: upgrade - basic page item description basic reset to factory settings used to reset the phone to its factory set default values. (disabled - only administrators can reset you...

  • Page 98

    Configuring phone items via the web 84 t328 executive ip phone user guide (coral ipx/flexicom) upgrade - advanced page upgrade - advanced page note: only administrators with admin username and password can gain access to the upgrade - advanced page. Administrators can refer to the t300 series instal...

  • Page 99

    Configuring phone items via the web 85 t328 executive ip phone user guide (coral ipx/flexicom) security - password page security - password page use this page to change the password that you use for logging into your phone web page. Table 14 lists the different security - password items. After you h...

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    Configuring phone items via the web 86 t328 executive ip phone user guide (coral ipx/flexicom) security - password page table 14: security - password page item description password user type displays your user type (user) old password enter your current password new password enter your new password ...

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    Configuring phone items via the web 87 t328 executive ip phone user guide (coral ipx/flexicom) security - trusted certificates page security - trusted certificates page use this page to import trusted certificate files (.Cer). Table 15 lists the different security - trusted certificates items. After...

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    Configuring phone items via the web 88 t328 executive ip phone user guide (coral ipx/flexicom) security - trusted certificates page table 15: security - trusted certificates page item description trusted certificates only accept trusted certificates used to enable/disable connecting parties with tru...

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    Configuring phone items via the web 89 t328 executive ip phone user guide (coral ipx/flexicom) security - trusted certificates page security - trusted certificates page use this page to upload server certificate files. Table 16 lists the different security - server certificates items..

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    Configuring phone items via the web 90 t328 executive ip phone user guide (coral ipx/flexicom) security - trusted certificates page table 16: security - server certificates page item description upload server certificate browse used to select the server certificate file upload used to upload the ser...

  • Page 105

    Station features 91 t328 executive ip phone user guide (coral ipx/flexicom) station features the following pages list the features that are available from your phone. Some features are restricted by class of service (cos), might require further coral programming, or require a later coral software ve...

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    Account code (as required) 92 t328 executive ip phone user guide (coral ipx/flexicom) account code (as required) #1990 when your company is equipped with a call accounting system, call statistics are printed through the station message detailed records (smdr) report. The call accounting system is de...

  • Page 107

    Account code (forced) 93 t328 executive ip phone user guide (coral ipx/flexicom) account code (forced) forced account code procedures from idle: to make external calls: dial the entire procedure in a single block sequence. 1. Dial external line code. 2. Dial account number. 3. Dial external number. ...

  • Page 108

    Acd & ucd groups 94 t328 executive ip phone user guide (coral ipx/flexicom) acd & ucd groups an acd/ucd group is a number of stations operating together for the purpose of automatic call distribution. The acd/ucd groups form the building blocks of modern call centers. The automatic/uniform call dist...

  • Page 109

    Acd & ucd groups 95 t328 executive ip phone user guide (coral ipx/flexicom) load id - for acd group acd & ucd groups: load id - for acd group #1973 this feature allows the system to identify an acd group agent when the agent joins the system for the first time during a session. Your id number remain...

  • Page 110

    Acd & ucd groups 96 t328 executive ip phone user guide (coral ipx/flexicom) log-in/out - for a single acd group acd & ucd groups: log-in/out - for a single acd group #1974 this feature is used when an acd group member joins or leaves an acd group. A user can simultaneously be a member of numerous ac...

  • Page 111

    Acd & ucd groups 97 t328 executive ip phone user guide (coral ipx/flexicom) primary log-in - for acd group acd & ucd groups: primary log-in - for acd group #1442 this feature allows defining one of your acd groups as having priority over other groups of which you are a member. Once you have logged i...

  • Page 112

    Acd & ucd groups 98 t328 executive ip phone user guide (coral ipx/flexicom) release/resume from all groups acd & ucd groups: release/resume from all groups #1975 you can temporarily release yourself from all of the acd/ucd groups of which you are a member. This feature also allows you to resume conn...

  • Page 113

    Acd & ucd groups 99 t328 executive ip phone user guide (coral ipx/flexicom) release/resume from a ucd group acd & ucd groups: release/resume from a ucd group #1991 when your station is a member of a ucd group you can temporarily exit the ucd group and then rejoin when required. To leave a single ucd...

  • Page 114

    Acd & ucd groups 100 t328 executive ip phone user guide (coral ipx/flexicom) wrap-up code - for acd group acd & ucd groups: wrap-up code - for acd group #1977 after an acd incoming call has been completed, information about the call can be sent to the call center. This information provides the optio...

  • Page 115

    Acd & ucd groups 101 t328 executive ip phone user guide (coral ipx/flexicom) wrap-up time on/off acd & ucd groups: wrap-up time on/off #1976 wrap-up time provides an idle acd/ucd group member with a time-out period between consecutive acd/ucd calls. The time-out period is determined for each group, ...

  • Page 116

    Activation code 102 t328 executive ip phone user guide (coral ipx/flexicom) activation code #11, #1, or 1 use the activation code as required when programming features. The following symbol in this guide indicates an activation code: note: the activation code might vary from system to system. Cons...

  • Page 117

    Anonymous calls 103 t328 executive ip phone user guide (coral ipx/flexicom) anonymous calls [menu] >...Anonymous call you can hide your caller ani when making outgoing calls. Similarly, you can reject incoming calls from callers that do not reveal their caller ani. Note: the system administrator mus...

  • Page 118

    Answering calls 104 t328 executive ip phone user guide (coral ipx/flexicom) answering calls the following features are available: • • night answer (central bell/una pickup) on page 185 • pickup: group, directed on page 196 • to answer a reminder ring: on page 211 • to answer a wakeup call: on page 2...

  • Page 119

    Auto redial 105 t328 executive ip phone user guide (coral ipx/flexicom) auto redial [menu] >...Auto redial setting the system can repeatedly dial busy numbers. The system will redial until the phone rings or up to a number of attempts defined, before the number is erased from the scanner list. The f...

  • Page 120

    Auto redial 106 t328 executive ip phone user guide (coral ipx/flexicom) auto redial to activate auto redial: 1. Press [menu] and use the navigator keys to scroll to auto redial setting ( 2. Features -> 7. Auto redial setting). 2. Use [switch] or the right/left navigator keys to select the enable opt...

  • Page 121

    Boss groups 107 t328 executive ip phone user guide (coral ipx/flexicom) boss groups a boss group is a number of stations operating together in which the individual stations might or might not simultaneously ring, as defined by the system per boss group. Arriving calls can be answered by any group me...

  • Page 122

    Boss groups 108 t328 executive ip phone user guide (coral ipx/flexicom) call forward boss group: call forward see table 1 all calls: forwards all incoming boss group calls to a selected destination. The destination can call back or return calls to your group, and outgoing calls can still be placed f...

  • Page 123

    Boss groups 109 t328 executive ip phone user guide (coral ipx/flexicom) call forward boss groups call forward to activate call forward: dial the entire procedure in a single block sequence. 1. Dial the appropriate call forward feature code (see table 1 on page 108 ). 2. Dial your boss group number. ...

  • Page 124

    Boss groups 110 t328 executive ip phone user guide (coral ipx/flexicom) privacy boss groups: privacy #186 or #6 use the boss group privacy feature to prevent other members of your boss group from accidentally joining your current conversation. To activate privacy for all calls: dial the entire proce...

  • Page 125

    Call forward 111 t328 executive ip phone user guide (coral ipx/flexicom) call forward see table 2 calls arriving at your station can be forwarded (all, busy, no answer, timed) to ring at various destinations, depending on the state of your terminal. Your telephone distinguishes between calls arrivin...

  • Page 126

    Call forward 112 t328 executive ip phone user guide (coral ipx/flexicom) call forward coral call forwarding options • all: forwards all your incoming calls to a designated destination. The destination can call back or return calls to your telephone, and you can still place outgoing calls from your t...

  • Page 127

    Call forward 113 t328 executive ip phone user guide (coral ipx/flexicom) call forward table 2: coral call forward codes coral call forward type internal and external calls external calls only all #141 or #8 #17702 busy #140 #17701 no answer a a. Set the phone’s call forward no answer timer to a larg...

  • Page 128

    Call forward 114 t328 executive ip phone user guide (coral ipx/flexicom) call forward internal/external call forwarding in addition to the different call forwarding options, you can set different call forward destinations based on the incoming call source: external or internal callers, for each forw...

  • Page 129

    Call forward 115 t328 executive ip phone user guide (coral ipx/flexicom) call forward coral call forwarding to set coral call forward: dial the entire procedure in a single block sequence. 1. Dial the required coral call forward feature code (see table 2 on page 113 ). 2. Dial the destination number...

  • Page 130

    Call forward 116 t328 executive ip phone user guide (coral ipx/flexicom) call forward call forwarding using the phone’s configuration options you can enable or disable forwarding using your phone’s configuration options. When forwarding is enabled, every call that comes in will be forwarded to anoth...

  • Page 131

    Call forward 117 t328 executive ip phone user guide (coral ipx/flexicom) call forward to program a programmable button with call forward: 1. Press [menu] . 2. Use the navigator keys to scroll to dss keys type ( 2. Features -> 3. Dss keys) and press ok or [enter] . 3. Press one of the following: 1. L...

  • Page 132

    Call forward 118 t328 executive ip phone user guide (coral ipx/flexicom) call forward - memory key 9 corresponds to programmable memory key labeled 9. - memory key 10 corresponds to programmable memory key labeled 10. 5. Use [switch] or the right/left navigator keys to select key event. 6. Use the d...

  • Page 133

    Call return 119 t328 executive ip phone user guide (coral ipx/flexicom) call return [menu] >...Call return call return can be used to dial out to the last incoming call to your station. To activate call return, press a pre- programmed call return button. To program a programmable button with call re...

  • Page 134

    Call return 120 t328 executive ip phone user guide (coral ipx/flexicom) call return - memory key 7 corresponds to programmable memory key labeled 7. - memory key 8 corresponds to programmable memory key labeled 8. - memory key 9 corresponds to programmable memory key labeled 9. - memory key 10 corre...

  • Page 135

    Caller blocking 121 t328 executive ip phone user guide (coral ipx/flexicom) caller blocking you can block incoming calls from specified caller ids by adding them to your black list. A maximum of 30 caller id numbers can be defined as blocked. The blocked keyset caller does not hear any tone and the ...

  • Page 136

    Camp-on: 122 t328 executive ip phone user guide (coral ipx/flexicom) call back camp-on:call back #176 when a station or a network destination is busy or does not answer, or when an outside line is busy, you can request that the system automatically call you back when the required destination number ...

  • Page 137

    Cancellation code 123 t328 executive ip phone user guide (coral ipx/flexicom) cancellation code #10, #0, or 0 use the cancellation code as required when programming features. The following symbol indicates a cancellation code: note: the cancellation code might vary from system to system. Consult w...

  • Page 138

    Canned messages 124 t328 executive ip phone user guide (coral ipx/flexicom) canned messages 7026 7041 this feature allows you to set one of up to 16 available canned messages for your station. Any internal caller to your station sees this message displayed on the second line of their station displa...

  • Page 139

    Canned messages 125 t328 executive ip phone user guide (coral ipx/flexicom) canned messages to cancel or reset a canned message: dial the entire procedure in a single block sequence. 1. Dial canned message access code. 2. Dial cancellation code . 3. Press ok or [send] . 4. Listen for the confirmati...

  • Page 140

    Canned messages 126 t328 executive ip phone user guide (coral ipx/flexicom) canned messages table 3: canned message - text and user access codes canned message number access code canned message text 0 7026 1 7027 2 7028 3 7029 4 7030 5 7031 6 7032 7 7033 8 7034 9 7035 10 7036 11 7037 12 7038 13 7039...

  • Page 141

    Class of service (cos) switchover 127 t328 executive ip phone user guide (coral ipx/flexicom) class of service (cos) switchover #149 each station has a primary and secondary class of service (cos), which provides the basis for dialing and feature capabilities for a particular station. You can change...

  • Page 142

    Conference 128 t328 executive ip phone user guide (coral ipx/flexicom) 3-way calling conference:3-way calling conf you can create a 3-way conference call during a regular conversation by inviting a third party to join the call. You can converse individually with the third party before joining them t...

  • Page 143

    Conference 129 t328 executive ip phone user guide (coral ipx/flexicom) 3-way calling conference 3-way calling 2. Use the navigator keys to scroll to dss keys type ( 2. Features -> 3. Dss keys) and press ok or [enter] . 3. Press one of the following: 1. Line keys as dss keys - to program one of the l...

  • Page 144

    Conference 130 t328 executive ip phone user guide (coral ipx/flexicom) 3-way calling conference 3-way calling 5. Use [switch] or the right/left navigator keys to select key event. 6. Use the down navigator key to select 2. Key type:. 7. Use [switch] or the right/left navigator keys to select conf. 8...

  • Page 145

    Conference 131 t328 executive ip phone user guide (coral ipx/flexicom) multi-party conference:multi-party 7098 7099 coral conference calls allow several users to join a multi-party conversation. Up to 6 or 15 participants are permitted depending on the system hardware assigned to the conference cal...

  • Page 146

    Conference 132 t328 executive ip phone user guide (coral ipx/flexicom) release coral conference: release #1983 to release a single participant from a conference (authorized user only): dial the entire procedure in a single block sequence. 1. Dial conference release feature code 1983. 2. Dial assigne...

  • Page 147

    Custom 133 t328 executive ip phone user guide (coral ipx/flexicom) custom [menu] >...Custom custom can be used to automatically dial out dtmf digits, such as your voicemail password, during a call. To activate custom, press a pre-programmed custom button. To program a programmable button with custom...

  • Page 148

    Custom 134 t328 executive ip phone user guide (coral ipx/flexicom) custom custom custom - memory key 7 corresponds to programmable memory key labeled 7. - memory key 8 corresponds to programmable memory key labeled 8. - memory key 9 corresponds to programmable memory key labeled 9. - memory key 10 c...

  • Page 149

    Do not disturb (dnd) 135 t328 executive ip phone user guide (coral ipx/flexicom) do not disturb (dnd) #145 or [dnd] this feature enables you to block incoming calls at your station. You may still place outgoing calls, even when dnd is activated at your station. Any call forwarding to your phone is a...

  • Page 150

    Do not disturb (dnd) 136 t328 executive ip phone user guide (coral ipx/flexicom) do not disturb (dnd) to cancel coral dnd: dial the entire procedure in a single block sequence. 1. Dial do not disturb feature code #145. 2. Dial cancellation code . 3. Press ok or [send] . 4. Listen for the confirmati...

  • Page 151

    Do not disturb (dnd) 137 t328 executive ip phone user guide (coral ipx/flexicom) do not disturb (dnd) • dss key 2 corresponds to programmable key labeled 2. • dss key 3 corresponds to programmable key labeled 3. • dss key 4 corresponds to programmable key labeled 4. • dss key 5 corresponds to progra...

  • Page 152

    Executive privilege 138 t328 executive ip phone user guide (coral ipx/flexicom) executive privilege #170 executive privilege allows you to use the features available at your station from any other station in the system. This feature operates for a single call. To activate executive privilege: 1. Dia...

  • Page 153

    Flexicall 139 t328 executive ip phone user guide (coral ipx/flexicom) flexicall #17710, #17711, #17712 calls ringing at your coral station can simultaneously ring at any designated internal or external phone (e.G. Home phone, mobile, second station) and can be answered at either phone. Your station ...

  • Page 154

    Flexicall 140 t328 executive ip phone user guide (coral ipx/flexicom) flexicall internal/external flexicall you can distinguish between calls arriving from an internal or external source when operating the flexicall feature. You can set your phone to send your calls as follows: • all, internal and e...

  • Page 155

    Flexicall 141 t328 executive ip phone user guide (coral ipx/flexicom) flexicall to operate flexicall: dial the entire procedure in a single block sequence. 1. Dial the appropriate feature code (see table 4 on page 140 ). 2. Dial the remote destination number (internal number or public/private librar...

  • Page 156

    Flexicall 142 t328 executive ip phone user guide (coral ipx/flexicom) flexicall receiving calls at an off-site remote destination if your remote destination is located outside the enterprise (connected to the pstn or public cellular network), you can answer all your incoming calls from your remote d...

  • Page 157

    Flexicall 143 t328 executive ip phone user guide (coral ipx/flexicom) flexicall table 5: flexicall options from remote destination option dial description place a new call 1 • your original conversing party is disconnected. • you hear a dial tone indicating that you can place a call to a new contact...

  • Page 158

    Flexicall 144 t328 executive ip phone user guide (coral ipx/flexicom) flexicall to activate voice mail/ivr from your remote phone: you can access your voice mailbox, retrieve messages and setup voice mail options for your coral station. 1. Answer the remote call. 2. Dial 1. Listen for dial tone. You...

  • Page 159

    Follow me 145 t328 executive ip phone user guide (coral ipx/flexicom) follow me #189 / #17713 this feature allows you to collect your calls from another station. The source station is then put into a call forward all state. Follow me can be activated only from the new location. You can choose betwee...

  • Page 160

    Follow me 146 t328 executive ip phone user guide (coral ipx/flexicom) follow me to cancel follow me from secondary location: dial the entire procedure in a single block sequence. 1. Dial the appropriate follow me feature code (see table 6 on page 145 ) from any station. 2. Dial your own station numb...

  • Page 161

    Freedom (irss) 147 t328 executive ip phone user guide (coral ipx/flexicom) freedom (irss) #17714 the freedom feature, also known as individual remote system services (irss), enables you to connect an off-site non- coral phone (such as your home phone or mobile) to the coral and make calls from withi...

  • Page 162

    Freedom (irss) 148 t328 executive ip phone user guide (coral ipx/flexicom) freedom (irss) to cancel freedom destination:. Dial the entire procedure in a single block sequence. 1. Dial freedom feature code #17714. 2. Dial cancellation code . 3. Press ok or [send] . 4. Listen for the confirmation ton...

  • Page 163

    Freedom (irss) 149 t328 executive ip phone user guide (coral ipx/flexicom) freedom (irss) placing freedom calls: • for freedom calls placed from phones that send caller id, the freedom feature must be enabled at your coral station. See steps below. • for freedom calls placed from phones that do not ...

  • Page 164

    Freedom (irss) 150 t328 executive ip phone user guide (coral ipx/flexicom) freedom (irss) to place a call from a freedom phone that does not provide caller id: this applies for freedom calls from off-site phones that do not possess a caller id number and, therefore, cannot be identified by the coral...

  • Page 165

    Freedom (irss) 151 t328 executive ip phone user guide (coral ipx/flexicom) freedom (irss) options available while in an established freedom call to dial description place a new call 1 listen for a dial tone indicating that you can place a call to a new contact. Your original conversing party is disc...

  • Page 166

    Freedom (irss) 152 t328 executive ip phone user guide (coral ipx/flexicom) freedom (irss) broker/consultation/3-way conference call while engaged in an established flexicall or freedom call, you can use one of the options listed below, as defined by your coral station class of service. To activate a...

  • Page 167

    Freedom (irss) 153 t328 executive ip phone user guide (coral ipx/flexicom) freedom (irss) to access voice mail/ivr from your freedom phone: you can access your voice mailbox, retrieve messages, and setup voice mail options for your coral station. 1. Place a freedom call: • for a phone that provides ...

  • Page 168

    Freedom (irss) 154 t328 executive ip phone user guide (coral ipx/flexicom) freedom (irss) to activate the flexicall all feature from your freedom phone: (for information on the flexicall feature, refer to flexicall on page 139 ). 1. Place a freedom call: • for a phone that provides caller id, repeat...

  • Page 169

    Freedom (irss) 155 t328 executive ip phone user guide (coral ipx/flexicom) freedom (irss) to enable a new freedom phone from your current freedom phone: note: to enable the freedom feature at your coral station, you must first program a private/public library number with your off-site phone number. ...

  • Page 170

    Group calls (conference) 156 t328 executive ip phone user guide (coral ipx/flexicom) group calls (conference) group calls are conference calls for up to 100 participants. Each group call has a unique dial number. Group call members can be internal stations or external numbers dialed through public l...

  • Page 171

    Group calls (conference) 157 t328 executive ip phone user guide (coral ipx/flexicom) group call features group call features the following group call features are subdivided into the topics listed below: feature ............................................................................ Page preset...

  • Page 172

    Group calls (conference) 158 t328 executive ip phone user guide (coral ipx/flexicom) preset conference activation group calls: preset conference activation 5600 5849 preset group calls are comprised of a number of specified members whose stations ring simultaneously when an assigned group call numb...

  • Page 173

    Group calls (conference) 159 t328 executive ip phone user guide (coral ipx/flexicom) temporary conference activation group calls: temporary conference activation #1449 the temporary conference feature allows an authorized user to establish an temporary (add-on) group call by adding participants as t...

  • Page 174

    Group calls (conference) 160 t328 executive ip phone user guide (coral ipx/flexicom) joining group calls: joining 5600 5849 registered members join a conference by answering the incoming group call. Provided the conference is not locked against non-registered participants, they can join the confere...

  • Page 175

    Group calls (conference) 161 t328 executive ip phone user guide (coral ipx/flexicom) forced release of a participant group calls: forced release of a participant #1446 this feature allows an authorized user, from idle, to release a participant from an ongoing conference. To release a single particip...

  • Page 176

    Group calls (conference) 162 t328 executive ip phone user guide (coral ipx/flexicom) forced release of an entire group call group calls: forced release of an entire group call #1447 this feature allows an authorized user, from idle, to release an entire group call. To release an entire group call: d...

  • Page 177

    Group listening 163 t328 executive ip phone user guide (coral ipx/flexicom) group listening [menu] >...Group listening group listening can be used during a call to allow additional people to converse from your station. Using this mode you are able to speak and listen using the handset or headset whi...

  • Page 178

    Group listening 164 t328 executive ip phone user guide (coral ipx/flexicom) group listening group listening group listening - memory key 5 corresponds to programmable memory key labeled 5. - memory key 6 corresponds to programmable memory key labeled 6. - memory key 7 corresponds to programmable mem...

  • Page 179

    History 165 t328 executive ip phone user guide (coral ipx/flexicom) history [history] the phone retains a call record list of all incoming and dialed calls that can be viewed by pressing the [history] soft key on the idle display. You can dial any selected number directly from the call lists. Five d...

  • Page 180

    History 166 t328 executive ip phone user guide (coral ipx/flexicom) history soft key options for history lists include: [send] used to dial the selected dial number. [delete] used to delete the selected record. [option] used to access the options menu. • scroll to the required option and press [ok] ...

  • Page 181

    History 167 t328 executive ip phone user guide (coral ipx/flexicom) history to add a caller to your contact list or black list: 1. Press [history] and use the navigator keys to scroll to the required history list and call record. 2. Press [option] . 3. Scroll to add to contactlist or add to blacklis...

  • Page 182

    Hold 168 t328 executive ip phone user guide (coral ipx/flexicom) hold hold or [hold] a calling party can be placed on hold while another call is made.The held party hears music while waiting. To place a call on hold: press the [hold] soft key, the hold button, or a pre-programmed hold button (see be...

  • Page 183

    Hold 169 t328 executive ip phone user guide (coral ipx/flexicom) hold to end a call placed on hold: • press the [end call] soft key or hang up the receiver. Note: the held calls are returned in first in/first out order. To program a programmable button as a hold key: 1. Press [menu] . 2. Use the nav...

  • Page 184

    Hold 170 t328 executive ip phone user guide (coral ipx/flexicom) hold - memory key 6 corresponds to programmable memory key labeled 6. - memory key 7 corresponds to programmable memory key labeled 7. - memory key 8 corresponds to programmable memory key labeled 8. - memory key 9 corresponds to progr...

  • Page 185

    Hot line (immediate) 171 t328 executive ip phone user guide (coral ipx/flexicom) hot line (immediate) the hot line provides a direct connection to a predefined destination. Immediately upon dialing any number your phone may be automatically routed to a pre-defined destination. This feature can be co...

  • Page 186

    Language 172 t328 executive ip phone user guide (coral ipx/flexicom) language [menu] >...Language one of many different languages may be defined for your phone. You can change the language from the phone’s menu. Notes: 1) the default language is english. 2) all languages may not be available for sel...

  • Page 187

    Last number redial 173 t328 executive ip phone user guide (coral ipx/flexicom) last number redial or #143 or the last number dialed over outgoing trunk or internal extension is automatically stored in memory. To activate last number redial: 1. Do one of the following: • press and then press ok or [s...

  • Page 188

    Last number redial 174 t328 executive ip phone user guide (coral ipx/flexicom) last number redial to program a programmable button with last number redial: 1. Press [menu] . 2. Use the navigator keys to scroll to dss keys type ( 2. Features -> 3. Dss keys) and press ok or [enter] . 3. Press one of t...

  • Page 189

    Last number redial 175 t328 executive ip phone user guide (coral ipx/flexicom) last number redial - memory key 9 corresponds to programmable memory key labeled 9. - memory key 10 corresponds to programmable memory key labeled 10. 5. Use [switch] or the right/left navigator keys to select key event. ...

  • Page 190

    Malicious call trace 176 t328 executive ip phone user guide (coral ipx/flexicom) malicious call trace #1740 details of incoming calls can be collected using malicious call trace. Call details are collected when your station rings even if you do not answer. The number of calls stored for your station...

  • Page 191

    Malicious call trace 177 t328 executive ip phone user guide (coral ipx/flexicom) malicious call trace to cancel malicious call trace: dial the entire procedure in a single block sequence. 1. Dial feature code #1740. 2. Dial the cancellation code . 3. Press ok or [send] . 4. Listen for the confirmat...

  • Page 192

    Malicious call trace printout 178 t328 executive ip phone user guide (coral ipx/flexicom) malicious call trace printout #1741 the malicious call trace printout shows the calls traced for your station. The printout can be requested at any time from your station or from the attendant. To print the mal...

  • Page 193

    Message 179 t328 executive ip phone user guide (coral ipx/flexicom) answering message:answering #175 or message messages can be left for you by a station caller or voice mail. When a message is left at your station, the button is lit and a small message icon is displayed on your telephone screen. To...

  • Page 194

    Answering 180 t328 executive ip phone user guide (coral ipx/flexicom) answering to define your voice mail number: 1. Press [menu] and use the navigator keys to scroll to voice mail ( 4. Messages -> 1. Voice mail). 2. Navigate to the required line number (1-6) by using the up/down arrow keys. 3. Ente...

  • Page 195

    Answering 181 t328 executive ip phone user guide (coral ipx/flexicom) answering 7. Use the down navigator key to select 3. Line id:. 8. Use [switch] or the right/left navigator keys to select the account number you want to associate with this button. 9. Use the down navigator key to select 4. Extens...

  • Page 196

    Message 182 t328 executive ip phone user guide (coral ipx/flexicom) leaving message:leaving #175 or #5 a callback indicator can be left at any system station equipped with a message lamp, at station groups, or at network numbers. The message is comprised of the word “call” followed by your station n...

  • Page 197

    Message 183 t328 executive ip phone user guide (coral ipx/flexicom) cancellation message: cancellation #1440 the originator of the message can also cancel the message. To cancel a message that you left: dial the entire procedure in a single block sequence. 1. Dial message cancellation feature code #...

  • Page 198

    Mute microphone 184 t328 executive ip phone user guide (coral ipx/flexicom) mute microphone mute during a conversation you may need to temporarily turn off the microphone on your telephone (handset and speakerphone). This will prevent the other party from hearing a portion of your conversation. The ...

  • Page 199

    Night answer (central bell/una pickup) 185 t328 executive ip phone user guide (coral ipx/flexicom) night answer (central bell/una pickup) #192 or 78, #180 or 77 calls may be answered after the attendant leaves or when a central bell is ringing. Normally this feature is activated for incoming calls d...

  • Page 200

    Page queue 186 t328 executive ip phone user guide (coral ipx/flexicom) page queue 7060 7069 you can pick up calls placed in a page queue destination. To pick-up a call placed in page_q: dial the entire procedure in a single block sequence. 1. Dial assigned page_q number 7060-7069. 2. Press ok or [s...

  • Page 201

    Paging 187 t328 executive ip phone user guide (coral ipx/flexicom) public address paging:public address 7074 7079 when a public address system is connected to the coral, voice paging may be accomplished via a system station. Use the form below to write in locations or areas and their associated acc...

  • Page 202

    Paging 188 t328 executive ip phone user guide (coral ipx/flexicom) voice (to single keyset) paging: voice (to single keyset) #191 or #3 you can voice page an idle or busy keyset (flexset, dkt, t207m, t208m, t207m/np, t208m/bl, t322 or t328). To voice page (from idle): dial the entire procedure in a ...

  • Page 203

    Paging 189 t328 executive ip phone user guide (coral ipx/flexicom) zone (to keyset group) paging: zone (to keyset group) 7300 7309 you can page a preprogrammed group of keysets (flexset, dkt, t207m, t208m, t207m/np, t208m/bl, t322 or t328) within a zone, area or dispersed within your organization. ...

  • Page 204

    Park 190 t328 executive ip phone user guide (coral ipx/flexicom) park #183 or 79 or #7 calls can be placed in a coral park destination for other users to pick-up. You may use your phone to pick-up a call placed in park. To pick-up a parked call from another station: dial the entire procedure in a si...

  • Page 205

    Park 191 t328 executive ip phone user guide (coral ipx/flexicom) park to program a programmable button as a call park key: 1. Press [menu] . 2. Use the navigator keys to scroll to dss keys type ( 2. Features -> 3. Dss keys) and press ok or [enter] . 3. Press one of the following: 1. Line keys as dss...

  • Page 206

    Park 192 t328 executive ip phone user guide (coral ipx/flexicom) park - memory key 9 corresponds to programmable memory key labeled 9. - memory key 10 corresponds to programmable memory key labeled 10. 5. Use [switch] or the right/left navigator keys to select key event. 6. Use the down navigator ke...

  • Page 207

    Passcode 193 t328 executive ip phone user guide (coral ipx/flexicom) passcode #179 you can define a private unique coral passcode for your station set. The passcode will allow you (if defined in your cos) to use the following coral features: • cos switchover (see page 127 ) • executive privilege (se...

  • Page 208

    Passcode 194 t328 executive ip phone user guide (coral ipx/flexicom) passcode to change your coral passcode: dial the entire procedure in a single block sequence. 1. Dial passcode feature code #179. 2. Dial your current passcode (four digits). 3. Dial your new passcode (four digits). 4. Redial your ...

  • Page 209

    Phone dial lock 195 t328 executive ip phone user guide (coral ipx/flexicom) phone dial lock #148 you can lock your telephone to prevent dialing from your station by unauthorized persons. Once locked, you must unlock your telephone before anyone can make a call from it. However, incoming calls can be...

  • Page 210

    Pickup: group, directed 196 t328 executive ip phone user guide (coral ipx/flexicom) pickup: group, directed #181 or 76, #180 or 77 you can answer other ringing stations within your pickup group or within the system by either using a group pickup or directed pickup code. Group pickup allows you to pi...

  • Page 211

    Pickup: group, directed 197 t328 executive ip phone user guide (coral ipx/flexicom) pickup: group, directed to program a programmable button as a direct pick up key: 1. Press [menu] . 2. Use the navigator keys to scroll to dss keys type ( 2. Features -> 3. Dss keys) and press ok or [enter] . 3. Pres...

  • Page 212

    Pickup: group, directed 198 t328 executive ip phone user guide (coral ipx/flexicom) pickup: group, directed - memory key 9 corresponds to programmable memory key labeled 9. - memory key 10 corresponds to programmable memory key labeled 10. 5. Use [switch] or the right/left navigator keys to select k...

  • Page 213

    Programmable buttons (line and memory keys) 199 t328 executive ip phone user guide (coral ipx/flexicom) programmable buttons (line and memory keys) [menu] >...Dss keys your phone is equipped with sixteen programmable buttons (six line keys and ten memory keys), each with a green led indicator. Up to...

  • Page 214

    Programmable buttons (line and memory keys) 200 t328 executive ip phone user guide (coral ipx/flexicom) programmable buttons (line and memory keys) programmable button numbers.

  • Page 215

    Programmable buttons (line and memory keys) 201 t328 executive ip phone user guide (coral ipx/flexicom) programmable buttons (line and memory keys) coral feature/internal destination in a programmable button: the phone’s configuration option offers programming any one of the following button types p...

  • Page 216

    Programmable buttons (line and memory keys) 202 t328 executive ip phone user guide (coral ipx/flexicom) programmable buttons (line and memory keys) - line key 2 corresponds to programmable line key labeled 2. - line key 3 corresponds to programmable line key labeled 3. - line key 4 corresponds to pr...

  • Page 217

    Programmable buttons (line and memory keys) 203 t328 executive ip phone user guide (coral ipx/flexicom) programmable buttons (line and memory keys) 10. Press ok or [save] to save your changes. To program a programmable button with one of the internal features of the phone: 1. Press [menu] or, if thi...

  • Page 218

    Programmable buttons (line and memory keys) 204 t328 executive ip phone user guide (coral ipx/flexicom) programmable buttons (line and memory keys) - memory key 7 corresponds to programmable memory key labeled 7. - memory key 8 corresponds to programmable memory key labeled 8. - memory key 9 corresp...

  • Page 219

    Programmable buttons (line and memory keys) 205 t328 executive ip phone user guide (coral ipx/flexicom) programmable buttons (line and memory keys) - call park (see “to program a programmable button as a call park key:” on page 191. - custom (see “to program a programmable button with custom:” on pa...

  • Page 220

    Programmable buttons (line and memory keys) 206 t328 executive ip phone user guide (coral ipx/flexicom) programmable buttons (line and memory keys) - memory key 4 corresponds to programmable memory key labeled 4. - memory key 5 corresponds to programmable memory key labeled 5. - memory key 6 corresp...

  • Page 221

    Programmable buttons (line and memory keys) 207 t328 executive ip phone user guide (coral ipx/flexicom) programmable buttons (line and memory keys) to program a programmable button as a bla key (memory key or expansion key only): 1. Press [menu] or, if this is an expansion key, press the relevant bu...

  • Page 222

    Programmable buttons (line and memory keys) 208 t328 executive ip phone user guide (coral ipx/flexicom) programmable buttons (line and memory keys) to program a programmable button as a blf key (memory key only): 1. Press [menu] or, if this is an expansion key, press the relevant button for about fi...

  • Page 223

    Receiving calls / answering calls 209 t328 executive ip phone user guide (coral ipx/flexicom) receiving calls / answering calls see receiving calls / answering calls on page 31 ..

  • Page 224

    Relay (accessory) 210 t328 executive ip phone user guide (coral ipx/flexicom) relay (accessory) 7086  7091 you can switch a relay on or off in order to activate specific external devices, such as an external alarm or an electric lock. These devices are installed by your organization. Use the form b...

  • Page 225

    Reminder 211 t328 executive ip phone user guide (coral ipx/flexicom) reminder #172 you can program your phone to ring at designated times. If you do not answer, your phone rings three more times, at one minute intervals, before the feature cancels. Follow the procedure below for each reminder time r...

  • Page 226

    Reminder 212 t328 executive ip phone user guide (coral ipx/flexicom) reminder to cancel a reminder time: dial the entire procedure in a single block sequence. 1. Dial reminder feature code #172. 2. Dial cancellation code . 3. Press ok or [send] . 4. Listen for the confirmation tone. 5. Press spkr t...

  • Page 227

    Ring adjustment 213 t328 executive ip phone user guide (coral ipx/flexicom) ring adjustment [menu] >...Ring tone one of many different ring types may be defined for your phone. You can also adjust the ring volume for your phone. To change the ring type for incoming calls from idle: 1. Press [menu] a...

  • Page 228

    Room status 214 t328 executive ip phone user guide (coral ipx/flexicom) room status 7026 7041 you can turn on or off any one or more of 16 room status choices for your station. Use the form on the next page to list the various room statuses and related access codes available with your phone. Note: ...

  • Page 229

    Room status 215 t328 executive ip phone user guide (coral ipx/flexicom) room status room status numbers and access codes room status # access code name 0 7026 1 7027 2 7028 3 7029 4 7030 5 7031 6 7032 7 7033 8 7034 9 7035 10 7036 11 7037 12 7038 13 7039 14 7040 15 7041.

  • Page 230

    Security line 216 t328 executive ip phone user guide (coral ipx/flexicom) security line #17700 this feature ensures that another station may not break-into your call. All call waiting tones and break-in from other stations are blocked. When activated, a caller who tries to break into your station re...

  • Page 231

    Send 217 t328 executive ip phone user guide (coral ipx/flexicom) send ok or [send] this feature enables you to notify the system that dialing has been completed. You can send a signal to the system indicating the end of a stream of dialed digits. In response to your command the system sends your cal...

  • Page 232

    Speed dialing 218 t328 executive ip phone user guide (coral ipx/flexicom) programming coral private libraries speed dialing: programming coral private libraries #193 you may program your phone with your own private speed dial directory. Each entry is called a private library number. Private library ...

  • Page 233

    Speed dialing 219 t328 executive ip phone user guide (coral ipx/flexicom) programming coral private libraries speed dialing programming coral private libraries to program or change a coral private library speed dial number: dial the entire procedure in a single block sequence. 1. Dial private speed ...

  • Page 234

    Speed dialing 220 t328 executive ip phone user guide (coral ipx/flexicom) programming coral private libraries speed dialing programming coral private libraries 6. Press spkr to hang up. 7. The private library is now empty and can be reprogrammed when necessary. The following table lists and describe...

  • Page 235

    Speed dialing 221 t328 executive ip phone user guide (coral ipx/flexicom) using private and public libraries speed dialing: using private and public libraries speed dialing using a private library or system public library number is basically the same, therefore the process is described generally for...

  • Page 236

    Time & date 222 t328 executive ip phone user guide (coral ipx/flexicom) time & date [menu] >...Time & date you can adjust the gmt time zone for your phone, if it is different from the time zone defined for the coral system. Adjust your phone’s time zone settings if you use time-related coral feature...

  • Page 237

    Time & date 223 t328 executive ip phone user guide (coral ipx/flexicom) time & date to enable/disable daylight savings time: 1. Press [menu] and use the navigator keys to scroll to ring tone ( 3. Settings -> 1. Basic settings -> 2. Time & date -> 1. Sntp setting -> 4. Daylight saving:). Note: the ph...

  • Page 238

    Transfer 224 t328 executive ip phone user guide (coral ipx/flexicom) transfer tran you can transfer both internal and external calls to other users within your system. A call can be screened or unscreened. • screened transfer (consultation transfer): you announce the call before transferring. • unsc...

  • Page 239

    Transfer 225 t328 executive ip phone user guide (coral ipx/flexicom) transfer to perform unscreened transfer of an established call: 1. During the call, press one of the following: • the [transfer] soft key • a pre-programmed transfer button (see page 226 ) 2. This places the first party on hold and...

  • Page 240

    Transfer 226 t328 executive ip phone user guide (coral ipx/flexicom) transfer to program a programmable button as a transfer key: 1. Press [menu] . 2. Use the navigator keys to scroll to dss keys type ( 2. Features -> 3. Dss keys) and press ok or [enter] . 3. Press one of the following: 1. Line keys...

  • Page 241

    Transfer 227 t328 executive ip phone user guide (coral ipx/flexicom) transfer - memory key 9 corresponds to programmable memory key labeled 9. - memory key 10 corresponds to programmable memory key labeled 10. 5. Use [switch] or the right/left navigator keys to select key event. 6. Use the down navi...

  • Page 242

    Volume adjustment 228 t328 executive ip phone user guide (coral ipx/flexicom) volume adjustment [menu] >...Phone volume the phone’s volume can be adjusted from the phone’s menu. You can adjust volume levels for the following phone items: • handset volume • speaker volume • headset volume • ring volu...

  • Page 243

    Volume adjustment 229 t328 executive ip phone user guide (coral ipx/flexicom) volume adjustment 5. Press the left/right arrow key to adjust the volume level. 6. Press ok or [save] to save your changes. To adjust volume level during a call: during a call (handsfree or handset) or during ringing, the ...

  • Page 244

    Waiting calls — receiving 230 t328 executive ip phone user guide (coral ipx/flexicom) waiting calls — receiving a waiting call tone heard during a conversation indicates that an additional call is waiting for you to answer. When you hear this tone you can do one of the following: • continue with you...

  • Page 245

    Wakeup 231 t328 executive ip phone user guide (coral ipx/flexicom) wakeup #173 you can program your phone to call you at a designated time. If you do not answer, you are called three more times, at one minute intervals, before the feature cancels. In some systems, if you do not answer by the third r...

  • Page 246

    Wakeup 232 t328 executive ip phone user guide (coral ipx/flexicom) wakeup to cancel a wakeup request: dial the entire procedure in a single block sequence. 1. Dial wakeup feature code #173. 2. Dial cancellation code . 3. Press ok or [send] . 4. Listen for the confirmation tone. 5. Press spkr to han...

  • Page 247

    Appendix a - glossary a-1 t328 executive ip phone user guide (coral ipx/flexicom) appendix a - glossary access code number a series of digits, which must be dialed to gain access to an outside line or a coral feature. Central office (co) area switching facility serving customers in a defined geograp...

  • Page 248

    Appendix a - glossary a-2 t328 executive ip phone user guide (coral ipx/flexicom) forced account code a feature that forces the station user to dial an account code before accessing an outside line. After dialing the account code, the user will be able to continue dialing the required number. Idle a...

  • Page 249

    Appendix a - glossary a-3 t328 executive ip phone user guide (coral ipx/flexicom) recall-automatic the call that you have transferred to another extension that is busy or that does not answer or that you have put on ‘hold’, which has returned to you after a predetermined time-out period. Station/ext...

  • Page 250

    Appendix a - glossary a-4 t328 executive ip phone user guide (coral ipx/flexicom) verified forced account code (vfac) a feature that forces the station user to dial a secret authorization account code before accessing an outside line. Before dialing is allowed, vfac verifies the presence of the acco...

  • Page 251

    Appendix b - tones b-1 t328 executive ip phone user guide (coral ipx/flexicom) appendix b - tones while using the coral communication system, many different tones are heard. These tones may vary for different locations as each system is customized during installation. Therefore, the sound of the ton...

  • Page 252

    Appendix b - tones b-2 t328 executive ip phone user guide (coral ipx/flexicom) speaker tone indicates that the second conversing party's keyset is in speakerphone mode. Stutter a tone heard when the handset is lifted indicating that there is a message waiting for you. Tick tone a tone indicating tha...

  • Page 253

    C o r a l t 3 2 8 te l e p h o n e ( c o r a l i p x a n d c o r a l f l e x i c o m ) t m i p u s e r g u i d e d o c u m e n t e d i t i o n 1 . 0 ( f e b - 2 0 1 0 ) international headquarters tadiran telecom ltd. 18 hasivim street p.O.Box 7607 petach tikva 49170 israel tel. +972-3-9262000, fax. ...