µ-Dimension 180-00108 uPrint User Manual - Troubleshooting and

Summary of 180-00108 uPrint

  • Page 1

    User guide.

  • Page 2: Legal Notice

    Document number 206465-0001 user guide 2 legal notice the information in this document is subject to change without notice. Stratasys, inc. Makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particula...

  • Page 3: Table of Contents

    Table of contents 3 document number 206465-0001 user guide table of contents introduction how to use this guide ....................................................................................................................................6 safety ..................................................

  • Page 4

    Table of contents 4 document number 206465-0001 user guide selecting the orientation of your stl file: ...............................................................................................37 selecting model interior fill style: .................................................................

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    Table of contents 5 document number 206465-0001 user guide preventive maintenance daily ...............................................................................................................................................................69 empty the purge bucket ..............................

  • Page 6: Introduction

    Introduction 6 document number 206465-0001 user guide introduction uprint is designed with ultimate simplicity in mind. The system enables you to build parts quickly, even if you’ve never used a 3d printer before. The system models with absplus tm , so modeled parts are strong and durable. Absplus a...

  • Page 7: Safety

    Introduction 7 document number 206465-0001 user guide safety the following classifications are used throughout this guide. Caution: indicates a potentially hazardous situation which, if not avoided, may result in minor or moderate injury. Warning: indicates a potentially hazardous situation which, i...

  • Page 8: Overview

    Overview 8 document number 206465-0001 user guide overview uprint builds models from cad stl files. The system builds three-dimensional parts by extruding a bead of absplus through a computer-controlled extrusion head, producing high quality parts that are ready to use immediately after completion. ...

  • Page 9

    Overview 9 document number 206465-0001 user guide figure 2: rear view of printer 1 optional material bay 9 support material tube 2 optional model material tube 10 ups connection 3 material bay 11 material bay cable connector 4 model material tube 12 rj-45 network connector 5 circuit breaker 13 diagn...

  • Page 10

    Overview 10 document number 206465-0001 user guide figure 3: material spools and carriers figure 4: modeling base model material spool support material spool support material carrier model material carrier modeling base.

  • Page 11: Finding More Information

    Overview 11 document number 206465-0001 user guide figure 5: welcome kit contents the uprint system consists of two primary components — the uprint 3d printer and material bay. Catalyst ® ex is the preprocessing software that runs on windows xp pro or windows vista platform. Uprint’s build envelope ...

  • Page 12: Setup

    Setup 12 document number 206465-0001 user guide setup minimum requirements: workspace requirements: facility requirements & environmental specifications: work station requirements: see release notes... Http://www.Uprintdimension.Com/productinformation/customerinfo system specifications printer heigh...

  • Page 13: Unpacking The Startup Kit

    Setup 13 document number 206465-0001 user guide unpacking the startup kit 1. Carefully cut the top of the box, open and remove the contents. 2. Remove the welcome kit box (a) and open. 3. Remove the model and support material spools (b). 4. Remove the material guide tubes (b). 5. Remove the box of s...

  • Page 14: Unpacking The Material Bay

    Setup 14 document number 206465-0001 user guide unpacking the material bay 1. Carefully cut the top of the box, open and lay it on its side. 2. Remove the material bay (a). 3. Remove the material bay cable (b). 4. Remove the model and support carriers (c). Figure 7: material bay a b c a b c m s.

  • Page 15: Unpacking The Printer

    Setup 15 document number 206465-0001 user guide unpacking the printer 1. Place the printer close to the area where it will be located. 2. Remove the handles from the box, pulling the tabs outward. 3. Carefully cut the top of the box open, do not cut the straps that contain the box. 4. Unfold the top...

  • Page 16

    Setup 16 document number 206465-0001 user guide set up the material bay and printer once the printer and the material bay are unpacked, they will need to be aligned and stacked before operation. 1. Place the material bay on a stable, flat surface where you will have your uprint 3d printer located. 2...

  • Page 17

    Setup 17 document number 206465-0001 user guide 5. Open the printer door and remove the substrate and vapor corrosion inhibitor (vci) emitter and dis- card. See figure 11. 6. Remove the shipping foam from the z stage guide rods and recycle. See figure 11. 7. Cut the tie wraps holding the belt retain...

  • Page 18: Inserting A Modeling Base

    Setup 18 document number 206465-0001 user guide inserting a modeling base the modeling base is the plastic tray on which models are built. You will need to use a new modeling base for every build. 1. Make sure the two retainers are turned down so they do not interfere with modeling base installation...

  • Page 19

    Setup 19 document number 206465-0001 user guide connecting the printer and material bay(s). 1. Connect the material tubes from the material bay(s) to the printer. The material tube with the red stripe is for the model material and the material tube with the black stripe is for support material. See ...

  • Page 20: Power Cable

    Setup 20 document number 206465-0001 user guide power cable connecting the power cable: 1. Connect the power cable to the back of the printer. 2. Connect the power cable to the dedicated power outlet. See figure 15 . Note: do not use an extension cord or a power strip, using these can possibly cause...

  • Page 21: Powering On

    Setup 21 document number 206465-0001 user guide figure 16: network connection powering on figure 17: circuit breaker and power switch 1. Turn the circuit breaker to the on position. 2. Turn the power switch to the on position. Note: after powering the printer on, it may take up to 5 minutes for the ...

  • Page 22: Initial Language Setup

    Setup 22 document number 206465-0001 user guide initial language setup upon first start up of the uprint 3d printer, you will need to set your default language. Setting your default language: 1. From the display panel press maintenance. 2. Press setup. 3. Press select language. 4. Select the default...

  • Page 23: Networking The Printer

    Setup 23 document number 206465-0001 user guide verifying system software: 1. Press maintenance on the uprint display panel. 2. The display will show the current version number and build number the printer has installed. Compare this build number to the build number that is on the cd from the welcom...

  • Page 24

    Setup 24 document number 206465-0001 user guide setting the static network address: 1. Obtain your static network address from your network administrator. 2. From idle (or ready to build), press maintenance on the display panel. The display will show main- tenance and the software version. 3. Press ...

  • Page 25

    Setup 25 document number 206465-0001 user guide 12. If your printer is not displayed in the add 3d printer pop-up window, you will need to add the printer ip address manually. A. From the general tab, click the manage 3d printers button. B. Click the add manually button in the lower right corner of ...

  • Page 26: System Software

    Setup 26 document number 206465-0001 user guide c. Enter the dynamic ip address for your printer (from step 2b) in the appropriate field. D. Select the appropriate printer type from the drop down list. E. Click add printer and close the 3d printer pop-up window. F. If you get an “error: unable to co...

  • Page 27

    Setup 27 document number 206465-0001 user guide installing material spools into material carriers an instructional video can be viewed at http://www.Uprintdimension.Com/productinformation/customerinfo 1. Place on a flat surface, unlatch and open carrier. See figure 18 . Note: save the enclosed bag f...

  • Page 28

    Setup 28 document number 206465-0001 user guide figure 20: place model material spool into model material carrier note: model (red) and support (black) carriers are different. The material guide tubes install on the opposite side. See figure 20. 8. Close the carrier with the material guide in place....

  • Page 29

    Setup 29 document number 206465-0001 user guide adding material carriers to single material bay once material spools have been inserted into the carriers, you will need to add the carrier to the material bay. If using dual material bays see “adding material carriers to the dual material bays” on pag...

  • Page 30

    Setup 30 document number 206465-0001 user guide loading material to the head for the single material bay 1. Once the material carriers have been added to the material bays, press load... Next, press load both.The display will show loading model. After the model material has loaded to the head the di...

  • Page 31

    Setup 31 document number 206465-0001 user guide figure 25: adding carriers to the dual material bay 2. Add the model material carriers to the first model material bay (m1) and the second model material bay (m2) by inserting the carrier into the material bay and pushing the carrier in until it latche...

  • Page 32

    Setup 32 document number 206465-0001 user guide figure 27: load selected 4. After the selected material bays have been loaded to the head, the display will show preparing and the inactive model material bay, for example, preparing m2. This will repeat for the inactive support material bay. An asteri...

  • Page 33: Building A Test Part

    Setup 33 document number 206465-0001 user guide building a test part factory test parts have been pre-loaded onto the operating system of your printer. To familiarize yourself with the building process, it is recommended that you build one of these test parts before attempting to build one of your o...

  • Page 34: Operation

    Operation 34 document number 206465-0001 user guide operation powering on refer to “powering on” on page 21 for instructions. Display panel and keypad the main user interface is the display panel and keypad. See figure 29 . Figure 29: uprint display panel and keypad the uprint display panel and keyp...

  • Page 35: System Software Overview

    Operation 35 document number 206465-0001 user guide system software overview this is a brief overview of the sections on the display panel. • idle: if there is no part being built and no part in the build queue, the display will show that the printer is idle. • wait for part or start part: if the pr...

  • Page 36: Catalystex Overview

    Operation 36 document number 206465-0001 user guide catalystex overview this is a brief overview of the sections in the catalystex software. • general tab: this section is where you can select the model fill and support style. You can also change the stl units and stl scale in this section. • orient...

  • Page 37

    Operation 37 document number 206465-0001 user guide processing your stl file for printing opening your stl file with catalystex: 1. Create an stl file using your cad software. Refer to your cad software help section for more information about converting your cad drawings into stl files. 2. Open the ...

  • Page 38

    Operation 38 document number 206465-0001 user guide to automatically correct some stl file errors. How the part is orientated can impact this automated repair function. Selecting model interior fill style: this establishes the type of fill used for the interior areas of the part. There are three typ...

  • Page 39: Building A Part

    Operation 39 document number 206465-0001 user guide building a part if a part has not been sent to your printer for building, the build queue will be empty. If the build queue is empty the display panel will show idle or ready to build. Choose whether or not you want to start a build from a remote l...

  • Page 40: Chamber Lights

    Operation 40 document number 206465-0001 user guide the display panel during build the top two lines of the display panel will show the printer status. See figure 32 . The bottom line of the display panel will show the amount of model and support material that remains in the carriers. Figure 32: dis...

  • Page 41: Pausing A Build

    Operation 41 document number 206465-0001 user guide pausing a build while building a part, you may want to pause the build to allow for material replacement. To pause the build at any time, from the display panel press pause. Note: the printer will complete the current tool path before pausing. Resu...

  • Page 42: Removing Support Material

    Operation 42 document number 206465-0001 user guide 4. Close the chamber door. 5. After you have opened and closed the door, the display will show part removed? Only after remov- ing the part and replacing the modeling base, from the display panel press yes. After you press yes, the display will sho...

  • Page 43: Emptying The Purge Bucket

    Operation 43 document number 206465-0001 user guide emptying the purge bucket empty the purge bucket after each build to avoid part quality issues or damage to the printer. 1. With a gloved hand, lift up on the purge bucket and pull it off of the two mounts. See figure 33 figure 33: emptying the pur...

  • Page 44

    Operation 44 document number 206465-0001 user guide 6. Open the carrier. 7. Rotate the spool to rewind the material, leaving 2 inches (50mm) remaining at the filament guide. See figure 34 figure 34: rewinding the material spool 8. Using a cutters, cut the excess 2 inches (50mm) of material from the ...

  • Page 45: Material Bay Leds

    Operation 45 document number 206465-0001 user guide 6. Open the carrier. 7. Rotate the spool to rewind the material, leaving 2 inches (50mm) remaining at the filament guide. See figure 35 figure 35: rewinding the material spool 8. Using a cutters, cut the excess 2 inches (50mm) of material from the ...

  • Page 46: Replacing Material Spools

    Operation 46 document number 206465-0001 user guide replacing material spools removing a spool of material from the carrier: 1. Place the carrier on a flat stable surface. 2. Unlatch the carrier and open. 3. Remove the spool of material. Discard any pieces of material that may remain in the carrier....

  • Page 47

    Operation 47 document number 206465-0001 user guide 6. Locate the two material retaining clips on the carrier. See figure 37 . Figure 37: material retaining clips 7. Place the material guide in the material guide slot on the spool. See figure 38 . 8. Place the material in the material detents. See f...

  • Page 48: Auto Power Down

    Operation 48 document number 206465-0001 user guide figure 39: installing material retaining clips 11. Remove the material spool from the material carrier. See figure 40 . Figure 40: properly installed material retaining clips. 12. Place the material spool in the storage bag that came with the mater...

  • Page 49: Powering Off

    Operation 49 document number 206465-0001 user guide powering off to power off the printer, turn the power switch to the off position. You can do this at anytime without harming the printer. No other steps are necessary. If this is done while the printer is building a part, the current part will not ...

  • Page 50: Troubleshooting and

    Troubleshooting and maintenance 50 document number 206465-0001 user guide troubleshooting and maintenance troubleshooting checklist problem or error message on display panel solution no power verify power cord is securely plugged in. Verify that the circuit breaker (at rear of system) and the power ...

  • Page 51

    Troubleshooting and maintenance 51 document number 206465-0001 user guide material error filament error remove the carrier and verify material is coming out of the material guide. Verify material pulls freely from the carrier. Verify the material tubes are free of material. Reload material. Material...

  • Page 52: Fault Determination Codes

    Troubleshooting and maintenance 52 document number 206465-0001 user guide fault determination codes if a fault occurs which would prevent uprint from executing an operator request, the system will begin to shut down and cool. The panel will display one or two error codes. An error-code list (with th...

  • Page 53

    Troubleshooting and maintenance 53 document number 206465-0001 user guide 1. From the display panel press cancel and remove any parts from the printer. 2. Insert a new modeling base. 3. From idle, press maintenance a. Press machine. B. Press head. The head will come to rest in the center of the cham...

  • Page 54: Clogged Extrusion Tip

    Troubleshooting and maintenance 54 document number 206465-0001 user guide clogged extrusion tip occasionally, an extrusion tip may clog with material. This is often accompanied by a loss of extrusion (loe). A clogged tip will prohibit material load and part building. Note: it is recommended that you...

  • Page 55

    Troubleshooting and maintenance 55 document number 206465-0001 user guide figure 42: remove the air plenum 6. Move the material idler wheel out of the way on the side that is clogged. Use a 7/64 and 1/8 t-handle as illustrated in figure 44 (model side shown). Figure 43: head components press tabs in...

  • Page 56

    Troubleshooting and maintenance 56 document number 206465-0001 user guide figure 44: create access space for cleaning - model side shown 7. Move the toggle bar to ‘deactivate’ the clogged tip. Note: push the toggle bar to the right to deactivate the support side. Push the toggle bar to the left to d...

  • Page 57

    Troubleshooting and maintenance 57 document number 206465-0001 user guide 11. Use the 7/64 t-handle to hold pressure against the toggle spring and keep the idler wheel away from the material. Remove the 1/8 t-handle. 12. Press blower off on the interface panel. With the head blower off the temperatu...

  • Page 58

    Troubleshooting and maintenance 58 document number 206465-0001 user guide 2. Remove head cover by squeezing raised pads on sides of cover. See figure 41 3. Place the tip toggle bar in neutral position (bar will extend equally from both sides of head). This can be done manually - push on the extended...

  • Page 59: Cycling Power

    Troubleshooting and maintenance 59 document number 206465-0001 user guide note: move only one idler wheel assembly at a time. Finish cleaning around the moved wheel and restore it to its normal position before moving the other idler wheel. Having both wheels out of position simultaneously could stre...

  • Page 60: Tip Wipe Assembly

    Troubleshooting and maintenance 60 document number 206465-0001 user guide tip wipe assembly the tip wipe assembly should be replaced approximately every 500 hours. 1. Completely power down the printer. See “powering off” on page 49 . 2. Move the head to the right of the printer to gain access to the...

  • Page 61: Tip Shield Replacement

    Troubleshooting and maintenance 61 document number 206465-0001 user guide tip shield replacement tip shields can become worn or damaged over time. This can have a negative impact on the surface finish and detail of models. Replace the tip shields every 500 hours. Figure 48: tip shield damage 1. Ente...

  • Page 62

    Troubleshooting and maintenance 62 document number 206465-0001 user guide figure 49: tip shield removal 4. Clean the tip using the wire brush supplied with the welcome kit to remove any debris. See figure 50 figure 50: clean tips with wire brush 5. Install a new tip shield by pushing it, by hand, ov...

  • Page 63

    Troubleshooting and maintenance 63 document number 206465-0001 user guide extrusion tip replacement and calibration replace tips at approximately 2000 hours. Note: tips can also be damaged by improper care while performing maintenance in the area around the tips. Catalystex displays the tip time (hr...

  • Page 64

    Troubleshooting and maintenance 64 document number 206465-0001 user guide b. Use needle nose pliers to grasp the stainless steel shield of the tip. C. Pull the tip shield toward you, then pull down to remove the tip from the heater block. Discard the used tip. See figure 52 . Figure 52: remove the t...

  • Page 65

    Troubleshooting and maintenance 65 document number 206465-0001 user guide figure 54: tip shield alignment 2. With gloved hand, insert the new tip into the heater block. With the slotted side towards the rear of the printer. See figure 55. Figure 55: install the tips 3. Use needle nose pliers to gras...

  • Page 66

    Troubleshooting and maintenance 66 document number 206465-0001 user guide note: make sure the tip remains all the way up against the heater block as you tighten the screws. Figure 56: tighten heater block clamp screws. 8. Repeat steps 3 through 8 for the other tip if necessary. 9. Replace head cover...

  • Page 67

    Troubleshooting and maintenance 67 document number 206465-0001 user guide tip calibration: tip replacement requires tip calibration. 1. Select start part (flashing) - the printer will run two calibration parts. • the printer will automatically build a z calibration part, measure the part and calibra...

  • Page 68

    Troubleshooting and maintenance 68 document number 206465-0001 user guide chamber light bar replacement 1. Power down the printer. 2. Locate the wiring harness leading away from the top of the light bar. 3. Disconnect the light bar from the wiring harness by squeezing the wiring harness clip while p...

  • Page 69: Preventive Maintenance

    Preventive maintenance 69 document number 206465-0001 user guide preventive maintenance daily empty the purge bucket empty the purge bucket after each build has completed. Inspect the tip wipe assembly after each build you should inspect the tip wipe assembly to make sure there is no material build ...

  • Page 70: 2000 Hour Maintenance

    Preventive maintenance 70 document number 206465-0001 user guide 2000 hour maintenance tip replacement see “extrusion tip replacement and calibration” on page 63..

  • Page 71: Support

    Support 71 document number 206465-0001 user guide support registration to register your uprint 3d printer, visit http://www.Uprintdimension.Com/productinformation/customerinfo customer support visit http://www.Uprintdimension.Com/productinformation/customerinfo for the following: • how to order cons...

  • Page 72: Recycling

    Recycling 72 document number 206465-0001 user guide recycling recycle all materials per your local recycling guidelines. System component materials recycling code model material guide (red, both halves) abs support material guide (black, both halves) acetal material retaining clip (yellow) abs mater...

  • Page 73

    Recycling 73 document number 206465-0001 user guide follow your local recycling guidelines when recycling electronic components. Removing the eeproms from the material guides 1. Open the model and support material carriers and remove the material guides. 2. With a small standard screwdriver, pry the...

  • Page 74

    74 document number 206465-0001 user guide uprint™ limited warranty stratasys, inc. ("stratasys") warrants its' uprint™ 3d printer system and associated peripheral devices and replacement parts (collectively, the "product") purchased from stratasys or an authorized stratasys reseller to be free from ...

  • Page 75

    75 document number 206465-0001 user guide stratasys, inc. 7665 commerce way eden prairie, mn 55344 phone: 952.937.3000 fax: 952-937-0070 www.Stratasys.Com declaration of conformity manufacturer stratasys, inc. 7665 commerce way eden prairie, mn 55344-2080 type of equipment 3d printer model number 18...

  • Page 76

    206465-0001 user guide 7665 commerce way eden prairie, mn 55344-2080 usa http://www.Uprintdimension.Com.