Wavelink Communicator wlcug1020090331 User Manual

Summary of Communicator wlcug1020090331

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    Wavelink communicator user guide wlc‐ug‐10‐20090331 revised 4/6/09.

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    Ii copyright © 2009 by wavelink corporation all rights reserved. Wavelink corporation 6985 south union park avenue, suite 335 midvale, utah 84047 telephone: (801) 316‐9000 fax: (801) 316‐9099 email: customerservice@wavelink.Com website: http:\\www.Wavelink.Com email: sales@wavelink.Com no part of th...

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    Table of contents 1 table of contents chapter 1: introduction to wavelink communicator 3 about this document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 document conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 in...

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    2 wavelink communicator viewing channels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40 viewing communicator users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41 reviewing communicator activity . . . . . . . . . . . . . . . . . . . . . . ...

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    3 chapter 1: introduction to wavelink communicator this document is a guide to the functions and components of the wavelink communicator (communicator). This document presents: • an introduction to the communicator • detailed information about the components of the communicator • tasks for creating ...

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    4 wavelink communicator document conventions this document uses the following typographical conventions: installation requirements you can install communicator on following types of hardware: • ce mobile devices with os version 5.0 or later courier new any time you interact with the physical keyboar...

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    5 • windows mobile device with os version 5.0 or later • desktops with enabler version 3.0 or later • mobile computers with enabler 3.0 or later additional requirements • avalanche mc or avalanche se version 4.8 or later • a headset is recommended for optimal performance..

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    6 wavelink communicator.

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    7 chapter 2: installing the communicator package the communicator software package is delivered as an avalanche package. To obtain the package, download it from the wavelink web site or contact wavelink customer service. The communicator package must be installed to an avalanche console through a so...

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    8 wavelink communicator figure 2-1. Select a software profile 2 in the create a new software profile text box, enter the name of the profile and then click next. The configure software profile dialog that appears..

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    9 figure 2-2. Configure the software profile 3 if desired, enable the software package and configure selection criteria. Note you do not have to enable or configure selection criteria for the profile at this time. You will have the same options once the profile is created. 4 click next. The apply so...

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    10 wavelink communicator figure 2-3. Apply the software profile 5 you can select which region or location to which you want to assign this profile or you can select to not apply the profile at this time. If you do not want to apply the profile right now, you can at a later time through the main cons...

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    11 figure 2-4. Select a software package to add 8 from the select the software package to add dialog box, navigate to the location of the communicator package and click select. The package location will appear in the text box. 9 click next. The end user license agreement dialog box appears..

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    12 wavelink communicator figure 2-5. End user license agreement 10 enable the yes, i agree option, if you agree to the license agreement. The package begins extracting and installing in the avalanche console default location..

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    13 figure 2-6. Package installation once installed, the configure the software package dialog box appears. From this dialog box you can enable the software package and configure it. Configuration is discussed in detailed in chapter 4: basic communicator configurations on page 19. 11 click finish to ...

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    14 wavelink communicator.

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    15 chapter 3: activating communicator licenses after you install the communicator package, you must license it with a valid license code. This code uses a technique called nodelocking, in which avalanche mc is licensed only for a specific computer, or node, on your network. A node is defined as seve...

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    16 wavelink communicator license file are sent to your host system. The license file called wavelink.Lic is installed on your system, which provides the information the product needs to operate. To activate communicator licenses: 1 obtain the communicator product licensing code from wavelink. Note y...

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    17 • node lock for the system. You can get this information from the wavelink activation dialog box. • product license code. This information comes from the e‐mail you receive from wavelink upon purchasing the communicator. To manually activate a license: 1 obtain the information needed for the prod...

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    18 wavelink communicator 4 in the wavelink activation dialog box, click close. Activating demo mode if you are installing the communicator for demonstration purposes, you can run it in demo mode. Demo mode authorizes the communicator to manage up to two mobile devices for 30 days. To activate demo m...

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    19 chapter 4: basic communicator configurations this chapter provides information about the basic configuration of the communicator. The tasks in this chapter will assist you in getting the communicator configured and deployed to your mobile devices. For additional and advanced configurations refer ...

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    20 wavelink communicator figure 4-1. Configure software package from this dialog box you can access the communicator configuration console, the communicator console or activate licenses. 5 to access the communicator configuration console, double‐click communicator configuration. The console appears..

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    21 figure 4-2. Communicator configuration console assigning the license server by default the license server is installed with the remote control software package when you install your avalanche system. The communicator automatically assumes use of that license server and port. However, you can chan...

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    22 wavelink communicator other configurations allow you to customize your communicator experiences, but are not required. For information about deploying the communicator, refer to deploying the communicator package on page 37 • server. You can enter the name of the license server, the name of the c...

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    23 if a local license server is found, the server address will be updated and the status message will reflect the number of total number of licenses contained on that server as well as the number of licenses available. Figure 4-3. License server detected.

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    24 wavelink communicator if a local license server is not found, the status message will indicate such. Figure 4-4. No license server found to change the license server: 1 access the configuration console and select the licensing tab..

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    25 figure 4-5. Licensing 2 in the server text box, enter the name of the license server. 3 in the port text box, enter the port number you want the license server to run on. 4 to verify the status of your license server, click test. The status region will display the total number of licenses contain...

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    26 wavelink communicator • program options • identification • private calling • channels • quit action • hands free • user options program options program options are settings you can select about how the communicator behaves on the mobile device. The following program options are configurable: • au...

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    27 you can configure the following identification properties: • enable cesecure login. If enabled, cesecure will be queried for the current user id logged into the avalanche console. • disable name change. If enabled, this option will ensure the users cannot change the device name. • custom name pro...

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    28 wavelink communicator mindful of how long a user might want to speak for communication times‐ out. User options the user options allow you to control what the mobile device user can view on the communicator. • show users. If enabled, this option allows the mobile device user to view other devices...

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    29 figure 4-6. General tab 3 configure the options as desired and click apply. 4 when you are finished, click ok. Once the client portion of the communicator is deployed, the configuration will take affect. Configuring network settings you can create new network profiles based on how you want to seg...

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    30 wavelink communicator then enter the ip addresses and subnets to be part of the profile. Network profiles cannot have duplicate names. To configure network profiles: 1 access the communicator configuration console. 2 click the networks tab. Figure 4-7. Network tab 3 click new. 4 in the network te...

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    31 6 in the available text box, enter the ip address and subnet of where you want the multicast for this network profile to go. 7 click insert. 8 continue adding ip addresses that you want to include in the profile. 9 when you are finished, click apply and then click ok. Once the client portion of t...

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    32 wavelink communicator if you have added wave files via the manage wave files option, those options will appear as well. Or enter an absolute path to a wave file if you want a sound of your choice. Note the combo box is filled with values guaranteed to be available on all windows systems. Wave fil...

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    33 figure 4-8. Paging tab 3 ensure you are aware of the features specific to your device. 4 configure the options according to your preference. 5 click apply. Once the client portion of the communicator is deployed, the mobile device will be configured with the changes. Backing up settings you shoul...

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    34 wavelink communicator corrupted, you will be able to restore the files from the backup. The backups are saved as configuration files and stored in a location of your choosing. To back up communicator configurations: 1 access the communicator configuration console. 1 in the general tab, click back...

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    35 to restore communicator configurations: 1 access the communicator configuration console. In the general tab, click restore. An open dialog box appears. Figure 4-10. Open 2 navigate to where you stored your communicator backup files and select the file. 3 click open. The settings are restored and ...

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    36 wavelink communicator applying the software profile if you are running avalanche se, the software profile containing the communicator configurations is automatically applied to your server location. If you are running avalanche mc, you will need to apply the software profile containing the commun...

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    37 5 if you want to configure selection criteria for the profile, click the selection criteria button and use the selection criteria builder to build the selection criteria for this network profile. 6 click ok. The profile is added to the software profiles tab for the region. 7 save your changes. Th...

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    38 wavelink communicator the select scheduling options dialog box appears. 6 determine when the event will occur. If you want the event to occur immediately, select the perform the task now option. If you want the event to occur at some point in the future, select the schedule a one‐time event for t...

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    39 of time, select the end by option and then select the end date and time for the event. If the event is not finished by this date and time, avalanche mc will generate an alert. • set the frequency of the event. You can set whether the event occurs daily, weekly, or monthly. • set the start and end...

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    37 chapter 5: using the communicator the communicator client application enables two or more mobile device users to communicate via voice over the wireless data network.Once you have sent your the client portion of the communicator to your mobile devices, you use it to speak with other communicator‐...

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    38 wavelink communicator figure 5-1. Communicator console 2 using the arrow buttons in the main tab, select which channel on which you want to communicate. 3 to begin communicating you can either click the hands free button or press and hold the red transmit button located in the upper‐left. When yo...

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    39 paging a mobile device you can page a mobile device from the main tab. When you do, the device will receive a notification as configured. To page a mobile device: 1 in the main tab, right‐click the mobile device you want to call and select page device. The device is sent the notification. Making ...

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    40 wavelink communicator viewing channels the channel tab allows you to review each channel that is in use as well as the ip addresses of the mobile devices currently on the channel. Enable the scan checkbox to listen and communicate on all available channels. If disabled, the communicator only list...

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    41 viewing communicator users the users tab allows the administrator to view which users are currently using the communicator as well as the ip address of the mobile device. You can use the filter text box to filter the ip addresses. If you enter a partial ip address, all users matching that partial...

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    42 wavelink communicator reviewing communicator activity the activity tab provides real‐time statistics occurring between the mobile devices on the channel selected in the main tab. The activity tab displays information such as when a transmit is occurring and from what mobile device. The activity t...

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    43 adjusting the audio you can configure the following settings for the audio coming through the mobile device. The volume configurations are for all mobile devices set to that channel. You can configure the volume from the communicator on the mobile device as well. • output speaker volume. Adjust t...

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    44 wavelink communicator reviewing the about tab the about tab provides options to exit the communicator and view the advanced information. When you click the advanced button, a dialog box displays information about any devices using multiple network interface cards (nics). You cannot edit this info...

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    45 figure 5-7. Main console 2 using the arrow buttons in the main tab, select the channel on which you want to communicate. 3 to begin communicating you can either click the hands free button or press and hold the red transmit button located in the upper‐left. Alternately, if you have configured a h...

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    46 wavelink communicator figure 5-8. Communicator menu 7 click the icons to display the information. Depending on the configuration of the communicator, you may have the option to view the channels, users, and activity tabs as shown below. Screens that are not available to view will be grayed out an...

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    47 figure 5-10. Users tab figure 5-11. Activity tab 8 when you are finished communicating or viewing information, click the return button to go back to the main talk window. Either stop holding down the red transmit button or click stop..

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    48 wavelink communicator.

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    49 chapter 6: advanced configurations this chapter provides information about advanced settings you can configure for the communicator. These settings are not necessary to use the communicator, but provide additional ways to customize your network transmission and communication. The following inform...

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    50 wavelink communicator at least one network profile configured when you are creating a zone. The communicator looks at the current ip address(es) to determine which adapter to bind communications to. This is used mainly for the xp client when multiple network adapters are used. ‘ figure 6-1. Zones...

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    51 6 from the list, select the networks you want to include in the zone. 7 click apply. The new zone will appear in the list box. The configuration will be applied to the mobile devices upon next deployment. Deleting zones if you no longer need a zone, you can delete it. To delete a zone: 1 access t...

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    52 wavelink communicator figure 6-2. Channels tab 2 click new and enter the name of the channel. 3 from the drop‐down menu, select the zone you want assigned to the channel. 4 enter the port number for the channel. 5 if you want to enable the channel for use, select enable. Note if you do not enable...

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    53 the channel will appear in the list box and be available to use upon next deployment. Removing channels if you no longer use a channel, you can remove it from the list of available channels or simply disable it. Once you delete a channel, you must deploy your changes to the mobile devices. Until ...

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    54 wavelink communicator configuring hot keys hot keys allow you to assign specify buttons or keys on the mobile device to a specific action. You can use the default hot keys configuration (the popup key and talk key are defined by default) or you can specify your own. Configuration is based on the ...

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    55 you can configure key triggers for the following actions: • popup key. When pressed, launches the communicator. This option is always set to global. Global indicates that it can be pressed when the communicator is not in the foreground, but the functionality will still work. This key will be assi...

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    56 wavelink communicator the keys on the device will take on the actions as configured upon the next deployment. Using the key helper the key helper available notification appears if there is a key helper available for a device. The key helper allows you to choose a key value from a list of pre‐assi...

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    57 figure 6-4. Key helper 3 click the name of the key you want to configure. A dialog box appears and displays the available key configurations for that specific key..

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    58 wavelink communicator figure 6-5. Key helper 4 select the configuration you want to use and click ok. The configuration will appear in the text box next to the key name. 5 continue configuring keys and when you are finished click apply to save the configuration. Assigning device audio from the de...

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    59 figure 6-6. Audio 2 select the device group you want to configure. 3 in the audio section, adjust the volume and microphone sliders based on how loud or soft you want the audio to be. 4 enable the echo cancel option to activate the advanced echo cancellation feature of the devices. 5 when you are...

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    60 wavelink communicator.

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    Index 61 index a about tab 44 accessing the configuration console 19 activating licenses 15 adding channels 51 device groups 53 additional requirements 5 adjusting the audio 43 advanced configuration 49 applying software profiles 33 assigning the license server 21 auto start 23 b backup settings 30 ...

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    62 wavelinkcommunicator paging 29 wave files 29 p paging a device 39 paging options 29 pricate calling auto accept 24 private call making 39 private call sounds 29 private calling enable 24 program options 23 q quit action 25 r releasing licenses 18 restore settings 31 reviewing communicator activit...