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3Com 3C10122 - NBX Business Telephone Installation Manual

Manual is about: Installation Guide

Summary of 3C10122 - NBX Business Telephone

  • Page 1

    Http://www.3com.Com/ april 2009 nbx ® installation guide v3001 analog v3001 bri v3001r v3000 analog v3000 bri v5000 release r6.5.

  • Page 2

    3com corporation 350 campus drive marlborough, ma 01752-3064 copyright © 1998–2009, 3com corporation. All rights reserved. No part of this documentation may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation, or adaptation) without writ...

  • Page 3

    License is also granted to make and use derivative works provided that such works are identified as “derived from the rsa data security, inc. Md5 message-digest algorithm” in all material mentioning or referencing the derived work. Rsa data security, inc. Makes no representations concerning either t...

  • Page 4

    This code is derived from software contributed to berkeley by guido van rossum. Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: 1. Redistributions of source code must retain the above copyright notice, thi...

  • Page 5

    This software is provided by the regents and contributors ``as is'' and any express or implied warranties, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose are disclaimed. In no event shall the regents or contributors be liable for any dir...

  • Page 6

    _____________________________________________________________________ strmode.C copyright © 1990 the regents of the university of california. All rights reserved. Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are...

  • Page 7

    Permission is granted to anyone to use this software for any purpose, including commercial applications, and to alter it and redistribute it freely, subject to the following restrictions: 1. The origin of this software must not be misrepresented; you must not claim that you wrote the original softwa...

  • Page 8

    Seattle, wa 98195 internet: mrc@cac.Washington.Edu date: 22 november 1989 last edited: 9 january 1998 copyright © 1998 by the university of washington permission to use, copy, modify, and distribute this software and its documentation for any purpose and without fee is hereby granted, provided that ...

  • Page 9: Ontents

    C ontents a bout t his g uide how to use this guide 17 conventions 18 international terminology 18 your comments on the technical documentation 19 1 i ntroduction nbx ip telephony platforms 21 v3001 analog 22 v3001 bri 24 v3001r 27 v3000 analog 29 v3000 bri 31 v5000 33 nbx expansion chassis 36 nbx c...

  • Page 10

    10 analog terminal connectors 58 language support 58 nbx licensing 59 individual device limits 59 features and system performance 59 licensed device limits 60 how the system limits interact 61 maximum device counts and memory requirements 61 device licenses details 75 group device licenses 76 dynami...

  • Page 11

    11 recording mac addresses 93 mounting an nbx system in an equipment rack 94 installing a disk mirroring kit 94 powering your nbx system 98 configuring nbx system networking 100 establishing ip connectivity 100 establishing lan connections 104 set nbx system-wide preferences 104 change the nbx admin...

  • Page 12: Bri-St D

    12 connecting power to the attendant console 133 using a powered ethernet cable to power an attendant console 133 connecting the attendant console to the network 135 using auto discover for an attendant console 135 associating an attendant console with a specific telephone 136 verifying extension as...

  • Page 13: E1 Isdn Pri D

    13 7 e1 isdn pri d igital l ine c ard adding an e1 digital line card 154 preparing the nbx system for e1 cards 154 ordering did, clip, and msn services for e1 154 enabling the auto discover feature for digital line cards 155 inserting the e1 digital line card 155 verifying an e1 digital line card 15...

  • Page 14: Ip T

    14 rj21x wiring for north america 174 10 c onfiguring ip t elephony ip telephony overview 180 implementing ip 180 standard ip configuration 181 ip on-the-fly configuration 182 providing the ncp ip address to devices 182 configuring ip telephony 183 selecting the operating mode 183 configuring ip on-...

  • Page 15

    15 v3001r call processor 206 v5000 call processor 207 v5000 gateway chassis 208 v3000 gateway chassis 208 nbx 100 6-slot chassis 209 nbx analog line cards 209 nbx analog terminal cards 211 nbx analog terminal adapter (ata) 211 nbx bri-st digital line cards 212 nbx e1 and t1 digital line cards 213 nb...

  • Page 16: Fcc C

    16 c g uidelines for c onnecting r emote a udio d evices maximum transfer unit (mtu) 231 communication latency requirements 232 large packet latency 232 small packet latency 232 bandwidth requirements 233 layer 2 mulaw (g.711) audio (normal setting) 233 layer 3 mulaw (g.711) audio 233 layer 2 adpcm ...

  • Page 17: Bout

    A bout t his g uide this guide provides information and instructions for installing the nbx ® networked telephony solution. It is intended for authorized installation technicians. ■ if the information in the release notes differs from the information in this guide, follow the instructions in the rel...

  • Page 18

    18 a bout t his g uide conventions table 2 lists conventions that are used throughout this guide. International terminology table 3 lists the united states and international equivalents of some of the specialized terms used in the nbx documentation. How to configure ip telephony chapter 10 troublesh...

  • Page 19

    Your comments on the technical documentation 19 your comments on the technical documentation your suggestions are important to us. They help us to make the nbx documentation more useful to you. Send comments about this guide or any of the 3com nbx documentation and help systems to: voice_techcomm_co...

  • Page 20

    20 a bout t his g uide.

  • Page 21: Ntroduction

    1 i ntroduction this chapter describes the nbx ® system in these topics: ■ nbx ip telephony platforms ■ nbx cards and devices ■ optional software ■ international feature support ■ nbx licensing ■ device licenses details for information about configuring the dial plan and maintaining your nbx system,...

  • Page 22

    22 c hapter 1: i ntroduction v3001 analog the v3001 analog (3cr10800, figure 1) houses the network call processor (ncp), which manages call traffic and nbx messaging, the system disk drive and power supply, and front panel connectors for network and external device connectivity. V3001 platforms come...

  • Page 23

    Nbx ip telephony platforms 23 4 moh mini-jack (3.5 mm, mono or stereo) that accepts music-on-hold audio (maximum 2v peak to peak) from the line output of a cd player, tape player, or other music source. 5 console db-9 connector that provides an rs-232 (dce) tty terminal connection for access to cli ...

  • Page 24

    24 c hapter 1: i ntroduction v3001 bri the v3001 bri (3cr10801, figure 2) houses the network call processor (ncp), which manages call traffic and nbx messaging, the system disk drive and power supply, and front panel connections for 8 bri channels (4 ports), 2 atc channels, and network connectivity....

  • Page 25

    Nbx ip telephony platforms 25 figure 2 v3001 bri connectors and leds 1 2 3 4 5 6 7 8 9 10 11 table 5 v3001 bri connectors and leds 1 disk status lights disk act. — disk activity. Flashing indicates disk activity. Pwr/status: ■ off — no power. ■ blinking green — system is booting. ■ solid green — sys...

  • Page 26

    26 c hapter 1: i ntroduction 9 10 ata (fxs) ports and status lights two analog terminal adapter ports, rj-11 fsx (foreign exchange station) connectors for connecting analog devices, such as analog telephones or a fax machines. The led associated with the port indicates the state of the port: initial...

  • Page 27

    Nbx ip telephony platforms 27 v3001r the v3001r features two redundant power supplies and an optional disk mirroring system. Table 6 describes the front panel connectors and status lights shown in figure 3 . Caution: do not disconnect power during a system boot operation after a software upgrade. On...

  • Page 28

    28 c hapter 1: i ntroduction table 7 v3001r system status leds - s1 and s2 4 console db-9 connector that provides an rs-232 (dce) tty terminal connection for access to system cli commands and status messages. For more information, see “connecting a computer to a console port” on page 196 . 5 status ...

  • Page 29

    Nbx ip telephony platforms 29 v3000 analog the v3000 analog ( figure 1) houses the network call processor (ncp), which manages call traffic and nbx messaging, the system disk drive and power supply, and front panel connectors for network and external device connectivity. V3000 platforms come with 12...

  • Page 30

    30 c hapter 1: i ntroduction figure 4 v3000 analog connectors and leds 1 2 3 4 5 6 7 8 9 10 11 12 table 8 v3000 analog connectors and leds 1 status lights disk act. — disk activity. Flashing indicates disk activity. Pwr/status: ■ blinking green — system is booting. ■ blinking red — system boot has f...

  • Page 31

    Nbx ip telephony platforms 31 v3000 bri the v3000 bri ( figure 2) houses the network call processor (ncp), which manages call traffic and nbx messaging, and the automated attendant, the system disk drive and power supply, and front panel connections for 8 bri channels (4 ports), 2 atc channels, and ...

  • Page 32

    32 c hapter 1: i ntroduction caution: do not disconnect power during a system boot operation after a software upgrade. On rare occasions, a system software upgrade includes an upgrade to the system's flash memory image. The flash upgrade occurs during the boot operation following a system software u...

  • Page 33

    Nbx ip telephony platforms 33 v5000 the v5000 ( figure 6 ) (formerly the superstack 3 nbx v5000) houses the network call processor (ncp), which manages call traffic, voice mail, and the automated attendant; the system disk drive and power supply; and front panel connections for network and external ...

  • Page 34

    34 c hapter 1: i ntroduction figure 6 shows the front panel of the v5000 and table 10 describes each front panel connector and status light. Figure 6 v5000 connectors and leds superstack 3 nbx r mouse kybd video usb com 1 com 2 ethernet 1 ethernet 2 moh paging external alert v o l nbx call processor...

  • Page 35

    Nbx ip telephony platforms 35 table 11 v5000 system status leds 9 network status leds three leds for each of the 2 ethernet ports indicate port status: ■ lnk — solid on indicates link; off indicates no link. ■ 10 — blinking indicates network activity at 10 mb; solid on indicates heavy network activi...

  • Page 36

    36 c hapter 1: i ntroduction nbx expansion chassis to connect extra cards to an nbx system, you can add an nbx expansion chassis to your network. Typically, you add the expansion chassis on the same subnet as the ncp and then use the auto discover feature to add new cards to the nbx database. V3000 ...

  • Page 37

    Nbx cards and devices 37 v5000 gateway chassis the v5000 gateway chassis (3c10200b) contains four card slots so that you can connect optional interface cards to your nbx system. Two redundant uplink ports provide 10/100 mbps switched ethernet connections. Use the upper port to connect to the lan. Th...

  • Page 38

    38 c hapter 1: i ntroduction each analog line card contains the following lights and connectors: ■ status lights (1 through 4) — each light shows the status of the associated line. Initialization: ■ fast steady blink — waiting for software download. ■ solid on — software has been downloaded. The fla...

  • Page 39

    Nbx cards and devices 39 figure 8 t1 digital line card (3c10116c) (superseded by 3c10116d) figure 9 t1 digital line card (3c10116d) the 3c10116c t1 digital line card has these lights and connectors: ■ t1 — this rj-48c connector makes a patch cord connection to a t1 interface (csu/dsu). ■ status ligh...

  • Page 40

    40 c hapter 1: i ntroduction ■ status lights — these lights indicate the status of the t1 card’s signaling, synchronization, and loop back test. ■ co — central office: amber — alarm condition at the remote end or the co is not connected or available. Green — no alarm condition. ■ post — power on sel...

  • Page 41

    Nbx cards and devices 41 flashing — audio traffic is present. ■ card — card software status green — the card has finished downloading software from the ncp and all software processes have started successfully. Amber — a problem with one or more of the software processes running on the card. The card...

  • Page 42

    42 c hapter 1: i ntroduction 3c10165d includes an onboard csu. The 3c10165d can provide csu performance statistics, can be enabled for loopback testing, and can be configured as a remote device that communicates with its ncp over a routed network. Caution: 3c10165d e1 digital line cards and 3c10116d...

  • Page 43

    Nbx cards and devices 43 used in a gateway chassis, do not use this connector because the chassis has an ethernet connector to connect the chassis to the lan. If you use the uplink connection, be sure to program the switch or router at the other end for 10base-t 10 mb operation. ■ console—this db-9 ...

  • Page 44

    44 c hapter 1: i ntroduction green — the download is complete or the power-on-self-test (post) is running. Amber — the download was interrupted before it was completed. On a lan, the download process is completed quickly. If the download from ncp to digital line card must travel a routed network pat...

  • Page 45

    Nbx cards and devices 45 ■ console — this db-9 connector provides an rs-232 (dce) tty terminal connection for maintenance access. If you require an alternative (bare wire-end) cable to use with the isdn pri digital line card, contact your 3com nbx voice-authorized partner. Caution: this equipment do...

  • Page 46

    46 c hapter 1: i ntroduction each 3c10164c-st card has the following lights and connectors: ■ bri port status lights — each bri port has these status lights: ■ d — on when this signaling channel is active. ■ b1 — on when this data channel is active (a call is in progress). ■ b2 — on when this data c...

  • Page 47

    Nbx cards and devices 47 ■ 10/100 uplink—this rj-45 ethernet connector connects the card to an external lan. ■ console — this db-9 connector provides an rs-232 (dce) tty terminal connection for maintenance access. For information on how to connect a computer to the console port, see “connecting a co...

  • Page 48

    48 c hapter 1: i ntroduction figure 16 nbx analog terminal card (3c10117c) each analog terminal card has the following lights and connectors: ■ analog connectors (1 through 4) — four rj11connectors enable you to connect analog devices to the nbx system. ■ status lights (1 through 4) — each light ind...

  • Page 49

    Nbx cards and devices 49 each legacy link analog card has the following lights and connectors: ■ status lights 1 – 16 — all leds flash approximately every 10 seconds. ■ on – handset off-hook (call in progress) ■ off – handset on-hook or no handset connected ■ — power indicator ■ on – input power inp...

  • Page 50

    50 c hapter 1: i ntroduction legacy link norstar card the 3com legacy link gateway for norstar handsets provides nbx protocol mapping for up to 16 norstar handsets using existing pbx wiring. A maximum of eight simultaneous fax calls can be made on the card. The legacy link norstar card requires a li...

  • Page 51

    Nbx cards and devices 51 ■ on – handset off-hook (for example, a call in progress) ■ off – handset on-hook ■ 10101 — the 9-pin d-type straight-through connector is used to connect to the rs232 diagnostic port. This connector allows engineers to perform tests on the card or to upgrade the card softwa...

  • Page 52

    52 c hapter 1: i ntroduction ■ on – seek service assistance ■ off – operating normally ■ — the power connector is a 6-pin, circular, mini-din type. Power from the external 48v d.C. Supply is fed into the card via this connector to power the handsets through the rj21x 50-way line connector. ■ on – ex...

  • Page 53

    Nbx cards and devices 53 figure 21 analog terminal adapter — rear view the ata is a class 3 poe device. It meets the ieee 802.3af standard for power over ethernet. It can also accept power from an ac power adapter plugged into a wall socket. The ata has an rs232 db9 connector that allows a technicia...

  • Page 54

    54 c hapter 1: i ntroduction 3com telephones 3com telephones provide the familiar features of a business telephone and extra features such as one-touch access to voice mail. Table 12 gives a short summary of each 3com telephone and lists the nbx system software and the type of license required to su...

  • Page 55

    Nbx cards and devices 55 3100 entry telephone provides the convenience of four fixed-feature buttons for one-touch access in an affordable package for basic ip telephone connectivity. 3c10399a r5.0 group 0 3c10399b r5.0.20 3106c cordless telephone a full-featured, multi-line ip cordless phone that p...

  • Page 56

    56 c hapter 1: i ntroduction notes ■ for more information on device licenses, see “group device licenses” on page 76 . ■ as of july 1, 2006, all 3com devices put into the market within the european union meet the requirements of the reduction of hazardous substances directive, eu directive 2002/95/e...

  • Page 57

    Optional software 57 optional software 3com offers these optional software components: ■ nbx complement attendant software (cas) runs on a pc and provides the functions of an attendant console. You must purchase a license and use the nbx netset utility to install it before you can use cas. ■ pcxset™...

  • Page 58

    58 c hapter 1: i ntroduction ■ multisite backup tool enables you to automate the task of archiving nbx systems. You can schedule backups of one or many nbx systems and create a backup schedule for each nbx location. ■ nbx dial plan editor provides a visual interface for editing an nbx dial plan. It ...

  • Page 59

    Nbx licensing 59 nbx licensing each nbx system is shipped with a device-limit license that controls the total number of devices that you can configure on the system. However, there are other factors to consider when determining what your system can support. Your configuration must conform to all of ...

  • Page 60

    60 c hapter 1: i ntroduction upgrade installed can create system performance issues. To ensure acceptable performance you should configure a system that has only the base-memory to adhere to the following system configuration guidelines: ■ configure up to 5 devices for each acd group plus hunt group...

  • Page 61

    Nbx licensing 61 how the system limits interact as you add devices to an nbx system, you must keep in mind all of these limitations: ■ total device limit for the system ■ individual device limit for certain device types ■ license limit for certain device types ■ system memory example: your v3001 ana...

  • Page 62

    62 c hapter 1: i ntroduction for the current device and license configuration on your system, see licensing and upgrades > licenses as well as the usage report accessible from the licenses screen in the nbx netset utility. Sip mode operations are supported on v3001 analog, v3001 bri, v3000 analog, a...

  • Page 63

    Nbx licensing 63 table 13 detailed device limits - v3001 analog or v3001 bri description per-unit device count toward total max with memory upgrade max without memory upgrade device or site license required? A system without the memory upgrade cannot always provide acceptable performance if you conf...

  • Page 64

    64 c hapter 1: i ntroduction polycom ip 3000 speaker phone 1 1500 250 yes legacy link handset gateway card 16 (16-port card) 1488 (93 cards) 240 (15 cards) yes nbx analog terminal card (atc) 4 4-port card) 1500 (375 cards) 248 (62 cards) no nbx analog terminal adapter (ata) 1 1500 250 no nbx analog ...

  • Page 65

    Nbx licensing 65 voice mailboxes (nbx messaging) none 1500 250 covered by total system device license phantom mailboxes (nbx messaging) none 1000 150 no a system without the memory upgrade cannot always provide acceptable performance if you configure the maximum number of phantom mailboxes, groups, ...

  • Page 66

    66 c hapter 1: i ntroduction call detail reporting none 1 1 no call record and monitor none 1 1 no tapi route points none 100 100 no the 3-digit dial plan might not provide enough extensions to support 100 tapi route points. Table 14 detailed device limits - v3001r device/application description per...

  • Page 67

    Nbx licensing 67 3105 attendant console 1 100 yes pcxset soft telephone 1 per pcxset pc telephone client 1500 yes nbx media driver (for wav devices) 1 driver/system enables the max allowable number of wav devices 1500 yes polycom ip 3000 speaker phone 1 1500 yes legacy link handset gateway card 16 (...

  • Page 68

    68 c hapter 1: i ntroduction the 3-digit dial plan does not provide enough extensions to support 1000 phantom mailboxes. Automatic call distribution groups 0 100 yes (above 2 groups) acd groups, hunt groups, and calling groups all count towards the same maximum total. For example, on a v3001r system...

  • Page 69

    Nbx licensing 69 table 15 detailed device limits - v3000 analog or v3000 bri description per-unit device count toward total max with memory upgrade max without memory upgrade device or site license required? A system without the memory upgrade cannot always provide acceptable performance if you conf...

  • Page 70

    70 c hapter 1: i ntroduction polycom ip 3000 speaker phone 1 1500 250 yes legacy link handset gateway card 16 (16-port card) 1488 (93 cards) 240 (15 cards) yes nbx analog terminal card (atc) 4 4-port card) 1500 (375 cards) 248 (62 cards) no nbx analog terminal adapter (ata) 1 1500 250 no nbx analog ...

  • Page 71

    Nbx licensing 71 voice mailboxes (nbx messaging) none 1500 250 covered by total system device license phantom mailboxes (nbx messaging) none 1000 150 no a system without the memory upgrade cannot always provide acceptable performance if you configure the maximum number of phantom mailboxes, groups, ...

  • Page 72

    72 c hapter 1: i ntroduction page zones none 9 9 no system speed dials none 100 100 no personal speed dials none 100 100 no call detail reporting none 1 1 no call record and monitor none 1 1 no tapi route points none 100 100 no the 3-digit dial plan might not provide enough extensions to support 100...

  • Page 73

    Nbx licensing 73 3108 wireless telephone 1 1500 yes pcxset soft telephone 1 per pcxset pc telephone client 1500 yes nbx media driver (for wav devices) 1 driver/system enables the max allowable number of wav devices 1500 yes polycom ip 3000 speaker phone 1 1500 yes legacy link handset gateway card 16...

  • Page 74

    74 c hapter 1: i ntroduction voice mailboxes none 1500 covered by total system device license because of system performance issues, a v5000 system should have no more than 1000 phantom mailboxes. Automatic call distribution groups 0 100 yes (above 2 agents/group) acd groups, hunt groups, and calling...

  • Page 75

    Nbx licensing 75 device licenses details the basic nbx system includes default licenses. You can add licenses to increase the system capacity, which might require a memory upgrade. See “maximum device counts and memory requirements” on page 61 for more information. Table 17 shows the defaults and ma...

  • Page 76

    76 c hapter 1: i ntroduction nbx licensing summary notes ■ nbx cards, analog terminal adapters, and legacy devices (1102, 2102, 2102-ir business telephones, 2101 basic telephones, and 1105 attendant consoles) do not require a license. The number of these devices is governed solely by the system devi...

  • Page 77

    Nbx licensing 77 group 2 devices: ■ 3103 manager’s telephone ■ 3102 and 3102b business telephone ■ 3105 attendant console the 3com convergence client (supported in sip mode only) and generic sip telephones are all group 1 devices. Dynamic license assignment nbx group licensing is a dynamic system th...

  • Page 78

    78 c hapter 1: i ntroduction figure 22 licensing and upgrades > licenses > usage report these examples demonstrate the flexibility of nbx group licenses. Example 1— all devices in the same license group: you purchase and install a package of ten group 2 licenses on your nbx system and then add five ...

  • Page 79

    Nbx licensing 79 example 4 — dynamic license group adjustment: you add another 3103 manager’s telephone (group 2 device) to your an nbx system that has no licenses available in any group. The system will not enable the new telephone. You could add another group 2 license, but it would be more cost-e...

  • Page 80

    80 c hapter 1: i ntroduction.

  • Page 81: Nstalling

    2 i nstalling s ystem h ardware c omponents this chapter explains how to install standard and optional hardware components for the nbx networked telephony system. This chapter includes information about using the auto discover feature to add telephones. See chapter 3 for more detailed information ab...

  • Page 82

    82 c hapter 2: i nstalling s ystem h ardware c omponents installation requirements verify that you meet the prerequisites that are detailed in the following sections before you install the nbx system. 3com does not support more than one nbx system on a local area network. You can connect nbx systems...

  • Page 83

    International feature support 83 ■ verify that the installation site has sufficient cooling and air circulation to maintain ambient temperatures from 0 °c through 40 °c (32 °f through 104 °f ) and a humidity range of 5% to 85%, noncondensing. Physical requirements when you install an nbx system, ver...

  • Page 84

    84 c hapter 2: i nstalling s ystem h ardware c omponents analog terminal connectors the nbx analog terminal adapter, the ata port on the nbx v3000s and v3001s, and each port on the nbx analog terminal card may require a telephone connector for use outside north america. Contact your 3com nbx voice-a...

  • Page 85

    Installation questions 85 what external devices can connect to an nbx system? The following devices can be connected to an nbx system: ■ music-on-hold device, such as a radio, tape player, disk player, or computer sound card, equipped with a line out (600 ohm) connection can be connected directly in...

  • Page 86

    86 c hapter 2: i nstalling s ystem h ardware c omponents nbx system quality of service quality of service (qos) is a way to allocate resources in switches and routers so that data can be prioritized. Time-sensitive data receives higher priority. At layer 2, the nbx system supports ethernet 802.1q, “...

  • Page 87

    Important safety information 87 ■ verify that an existing lan is in place and is operational and that lan port connections are available. ■ read and follow the safety notes and precautions later in this chapter. Required and recommended tools and equipment these items are typically required to insta...

  • Page 88

    88 c hapter 2: i nstalling s ystem h ardware c omponents ■ warning: never push objects into ventilation holes on the chassis or telephone. Electrical voltages in system components can cause bodily harm. ■ do not use the telephone during an electrical storm. Lightning poses a remote risk of electric ...

  • Page 89

    Consignes importantes de sécurité 89 ■ the appliance coupler (that is, the connector to the unit, not the connector to the wall plug) must have a configuration that mates with an en60320/iec320 appliance inlet. ■ the socket outlet must be near the unit and easily accessible. You can remove power fro...

  • Page 90

    90 c hapter 2: i nstalling s ystem h ardware c omponents avertissement: vérifiez que le systeme est paramétré sur le réglage de tension conforme aux exigences du pays d’utilisation. Avertissement: le systeme doit être rangé (verrouillé) dans un endroit sûr et seul le personnel ayant reçu une formati...

  • Page 91

    Wichtige sicherheitsinformationen 91 ■ le coupleur d’appareil (le connecteur de l’unité et non pas la prise murale) doit respecter une configuration qui permet un branchement sur une entrée d’appareil en60320/iec 320. ■ la prise secteur doit se trouver à proximité de l’appareil et son accès doit êtr...

  • Page 92

    92 c hapter 2: i nstalling s ystem h ardware c omponents ■ das gerät nicht an eine wechselstromsteckdose anschließen, die über keine schutzerdung verfügt. ■ das gerät muß an eine steckdose mit schutzerdung angeschlossen werden, die internationalen sicherheitsvorschriften und den vorschriften zur emv...

  • Page 93

    Unpacking and examining the components 93 sind nur gegeben, wenn auch die an das gerät angeschlossenen geräte unter selv-bedingungen betrieben werden. ■ nur für frankreich: diese einheit kann nicht über anschlüsse des typs it † betrieben werden. Wenn sie über it-anschlüsse verfügen, muß die einheit ...

  • Page 94

    94 c hapter 2: i nstalling s ystem h ardware c omponents a well-organized physical configuration can simplify: ■ management of incoming telephone lines, by associating line card ports with specific telephone numbers ■ troubleshooting, by associating groups of channel numbers with specific cards ■ sy...

  • Page 95

    Installing the nbx system hardware 95 you purchased one) is packaged separately for you to install. If you are not installing a second disk with your nbx system, you can skip this section and proceed to “powering your nbx system” on page 98 . Disk mirroring is enabled when you install the disk mirro...

  • Page 96

    96 c hapter 2: i nstalling s ystem h ardware c omponents v5000 disk mirroring to install an additional disk drive for disk mirroring on a v5000: 1 install the key code for your disk mirroring license, licensing and upgrades > licenses. 2 shut down system software, system maintenance > reboot / shutd...

  • Page 97

    Installing the nbx system hardware 97 v3001r disk mirroring to install an additional disk drive for disk mirroring on a v3001r: 1 if you have not already done so, login to the nbx netset utility as administrator and perform a data backup. Caution: v3001r disk drives are not “hot-swappable.” to avoid...

  • Page 98

    98 c hapter 2: i nstalling s ystem h ardware c omponents figure 23 v3001r with one disk and face panel removed 6 slide the new disk into the empty disk drive bay until you feel it contact the rear connector. Press firmly until you feel the disk drive seat into the connector. Attach the disk drive lo...

  • Page 99

    Installing the nbx system hardware 99 upgrading ncp flash .... Number of attempts to upgrade the flash = 1 ncp flash upgrade complete to turn on power to the nbx system and optional nbx chassis, follow these steps: 1 attach a power cord to the unit. For a a v5000 or a chassis, attaching the power co...

  • Page 100

    100 c hapter 2: i nstalling s ystem h ardware c omponents configuring nbx system networking configuring the networking for the nbx system involves these steps: ■ establishing ip connectivity ■ establishing lan connections establishing ip connectivity you need ip connectivity to use the nbx netset ut...

  • Page 101

    Configuring nbx system networking 101 there are two different methods you can use to configure the nbx system’s ip settings: ■ connect a serial cable from a computer to the nbx system console port and use the command line interface to set the nbx system ip settings. For information on how to connect...

  • Page 102

    102 c hapter 2: i nstalling s ystem h ardware c omponents 2 record the existing ip settings on the computer so you can restore them later and then change the ip settings of your computer to: caution: do not set your computer address to 192.168.1.192 because that ip address is used temporarily during...

  • Page 103

    Configuring nbx system networking 103 table 21 ip addressing and the nbx system local ip environment nbx system configuration no ip networking currently in use you do not need to change the ip settings in the nbx system, but you probably need to configure the ip settings in the computer that you use...

  • Page 104

    104 c hapter 2: i nstalling s ystem h ardware c omponents establishing lan connections after you configure the nbx system ip settings, you are ready to connect the system to your lan. 1 connect nbx system and any optional nbx chassis to your lan using the devices’s ethernet port. The ethernet port c...

  • Page 105

    Connecting cards and devices 105 connecting cards and devices after you configure and test the nbx system, you can add optional cards and attach optional devices such as music on hold. Connecting analog line cards you can install cards with the power on to the chassis. To connect and configure an nb...

  • Page 106

    106 c hapter 2: i nstalling s ystem h ardware c omponents continues to provide dial tone and telephone service. Do not count this port as a line port. Connecting digital line cards you can install cards with the power on to the chassis. To connect and configure the digital line cards: 1 remove one o...

  • Page 107

    Connecting cards and devices 107 the auto discover process finds each port on each analog terminal card and assigns port extensions. Connecting an analog terminal adapter if you are installing one or more analog terminal adapters (ata), install them after installing chassis cards. To install an ata:...

  • Page 108

    108 c hapter 2: i nstalling s ystem h ardware c omponents 4 connect the ac power adapter to the ac power connector on the ata. If you are using a powered ethernet cable instead of the ac adapter, see “using power over ethernet with an ata” next. 5 plug the ac power adapter into a wall outlet. 6 use ...

  • Page 109

    Selecting regional software and components 109 selecting regional software and components after you complete the hardware installation, you can download your preferred regional language software and components. U.S. English is installed by default and cannot be removed. It is used as a fallback in c...

  • Page 110

    110 c hapter 2: i nstalling s ystem h ardware c omponents ■ tones and cadences ■ localized user help for the nbx netset utility ■ localized nbx telephone guides and quick reference guides, which are accessed from the nbx netset utility and the resource pack. Nbx 6.0 and higher includes a localized n...

  • Page 111

    Using auto discover for initial system configuration 111 using auto discover for initial system configuration using the auto discover feature simplifies initial system configuration by adding information about new devices to the configuration database. “devices” include telephones, analog line card ...

  • Page 112

    112 c hapter 2: i nstalling s ystem h ardware c omponents before you use the auto discover process to configure telephones and attendant consoles, you should review the procedures in chapter 3 , telephones and attendant consoles . Initial system configuration to use the auto discover feature for ini...

  • Page 113

    Using auto discover for initial system configuration 113 4 click system-wide settings > auto discovery . 5 select the check box for the device type you are configuring, and then click apply. 3com recommends that you auto discover one device type at a time. For detailed information about each field, ...

  • Page 114

    114 c hapter 2: i nstalling s ystem h ardware c omponents system. For more information on group licensing, see “device licenses details” on page 75 . Disabling the auto discover feature after you finish the auto discover process for the initial configuration, you can disable it so that the ncp does ...

  • Page 115

    Using auto discover for initial system configuration 115 direct inward dialing (did) configuration requires changes to the system dial plan. For more information on did, see the nbx administrator’s guide. ■ hybrid mode – combines key mode and pbx mode some co lines are mapped directly to telephones,...

  • Page 116

    116 c hapter 2: i nstalling s ystem h ardware c omponents typically, you want to have the lowest extension number associated with the first port, the next highest extension number associated with the second port, and so on. To reassign the extension numbers: 1 record the extensions and either the ma...

  • Page 117

    Connecting telephone lines 117 repeat steps 9 and 10. Each time that you assign an extension, the previous extension is no longer used, and you can assign it to the appropriate port. When you are finished: ■ the four original extensions (7258 through 7261) are assigned to the line card ports in the ...

  • Page 118

    118 c hapter 2: i nstalling s ystem h ardware c omponents the paging connector on the ncp is an rj-11 connector. It is a line-out, 600 ohm audio interface with a dry contact closure for use with an external paging amplifier ( table 26 ). Configuring routing devices if you have a low-bandwidth device...

  • Page 119

    Configuring routing devices 119 01:e0:bb:00:00:3d 01:e0:bb:00:00:30 01:e0:bb:00:00:34 01:e0:bb:00:00:3c 01:e0:bb:00:00:38 01:e0:bb:00:00:28 01:e0:bb:00:00:2c 01:e0:bb:00:00:24 conference 4 conference 5 conference 6 conference 7 conference 8 conference 9 conference 10 conference 11 table 27 layer 2 m...

  • Page 120

    120 c hapter 2: i nstalling s ystem h ardware c omponents.

  • Page 121: Elephones

    3 t elephones and a ttendant c onsoles this chapter explains how to install: ■ 3com telephones ■ 3com attendant consoles for information on how to add a 3108 wireless telephone or a generic sip telephone to an nbx system that is running in sip mode, see the nbx administrator’s guide. Warning: 3com t...

  • Page 122

    122 c hapter 3: t elephones and a ttendant c onsoles with an entry in the nbx netset utility telephones tab. Each telephone has its mac address printed on a label on the bottom of the phone. You can then define the user profiles for each telephone (user configuration > users)and place the telephones...

  • Page 123

    Adding telephones 123 5 for each telephone that you want to auto discover: a remove the telephone from the packing box. B connect power to the telephone as described on page 124 or on the packing sheet that comes with the telephone. C connect the telephone to the lan on which the ncp resides as desc...

  • Page 124

    124 c hapter 3: t elephones and a ttendant c onsoles manually configure telephones you can add telephones to the system manually using the nbx netset utility. However, if you have many telephones to configure, manual configuration can be a tedious and error-prone process. For information about addin...

  • Page 125

    Adding telephones 125 table 28 connecting power to a 3com telephone power 3com telephone connection details ac power adapter (commonly known as a ‘power brick’) any 3com telephone can accept power from a power adapter. On all nbx devices, the power connector is marked by the dc power symbol: connect...

  • Page 126

    126 c hapter 3: t elephones and a ttendant c onsoles connecting the telephone to the lan to connect the telephone: 1 connect a category 5 ethernet cable to an available hub port or wall jack that is connected to the same subnet as the ncp. 2 connect the other end of the ethernet cable to the lan con...

  • Page 127

    Adding telephones 127 figure 26 connections for 3com 3102 business telephone (shown) and 3103 manager’s telephone figure 27 connections for 3com 1102 business telephone 1 power cable. Ask your administrator how you should power your phone. Then see table 28 for instructions on how to connect your te...

  • Page 128

    128 c hapter 3: t elephones and a ttendant c onsoles figure 28 connections for 3com 2102 business telephone figure 29 connections for 3com 3101 and 3101sp basic telephones (shown) and 3100 entry telephone 1 power cable. Ask your administrator how you should power your phone. Then see table 28 for in...

  • Page 129

    Adding telephones 129 figure 30 connections for 3com 2101 basic telephones using the telephone’s switch port many 3com telephones contain a two-port ethernet switch with connectors on the underside of the phone. One port is used to connect the telephone to the lan and the other port connects a compu...

  • Page 130

    130 c hapter 3: t elephones and a ttendant c onsoles 3com cordless telephones connection details for the 3106c and 3107c cordless telephones are included in the cordless telephone guide. The guide also covers each of the accessories that are shipped with the telephone. See table 29 and the installat...

  • Page 131

    Adding telephones 131 3com entry telephones the 3com 3100 entry telephone does not have a display panel to show the status of the process of initializing the telephone when you connect it to an nbx system or when you reboot the phone of the nbx system. However, the 3100 entry telephone indicates its...

  • Page 132

    132 c hapter 3: t elephones and a ttendant c onsoles verifying telephone installation when you initialize a telephone by enabling the auto discover feature (see “using auto discover for initial system configuration” on page 111 ), the display panel on the telephone shows several messages. After the ...

  • Page 133

    Adding a 3com attendant console 133 adding a 3com attendant console the optional 3com attendant console provides extension button mappings for up to 100 extensions per console and displays the current status of each mapped extension. A receptionist typically uses the attendant console to connect inc...

  • Page 134

    134 c hapter 3: t elephones and a ttendant c onsoles connect an attendant console to a powered ethernet cable depends on the type of ethernet power in use at your facility. Nbx devices work with: ■ ethernet power sources that comply with the ieee 802.3af standard ■ 3com ethernet power sources that p...

  • Page 135

    Adding a 3com attendant console 135 connecting the attendant console to the network to connect a 3com attendant console: 1 connect the attendant console to the ethernet port located on the bottom of the 3com telephone. The telephone’s ethernet port is identified by this symbol: the attendant console...

  • Page 136

    136 c hapter 3: t elephones and a ttendant c onsoles ■ the system will map up to 100 extensions to the attendant console. These extensions will always be the lowest 100 extensions even if these extensions are already mapped to an existing attendant console. To map other extensions to an attendant co...

  • Page 137

    Adding a 3com attendant console 137 to associate an attendant console with a specific telephone: 1 login to the nbx netset utility as administrator and click telephone configuration > attendant console. 2 click the extension number of an attendant console in the list to open the modify page and then...

  • Page 138

    138 c hapter 3: t elephones and a ttendant c onsoles figure 31 3105 attendant console label cover tabs adding a remote telephone nbx system software (release r4.2 and higher) supports network address port translation (napt, also called nat overloading). Napt allows you to put a 3com telephone behind...

  • Page 139: Nalog

    4 a nalog l ines this chapter tells you how to install and how to verify the successful installation of optional analog line cards and to configure analog ports. The nbx system treats a line card port as an extension and assigns a unique extension number to each port. You use the auto discover featu...

  • Page 140

    140 c hapter 4: a nalog l ines inserting an analog line card when you insert an analog line card into an nbx chassis, you may leave the system powered up. The auto discover process begins as soon as the system detects the new card. To insert the analog line card: 1 find the mac address of the card o...

  • Page 141

    Verifying an analog line card 141 the ports on an analog line card are usually not auto discovered in order. The example in table 32 shows that port 2 was discovered first (because it was assigned the lowest extension number), then ports 1, 3, and 4. Using status lights you can use the status lights...

  • Page 142

    142 c hapter 4: a nalog l ines.

  • Page 143: Nalog

    5 a nalog d evices this chapter tells you how to install and verify the successful installation of these analog devices: ■ analog terminal card ■ analog terminal adapter ■ the ata port on an ncp warning: the 3com analog terminal adapter is intended for connection only on internal lans. Do not instal...

  • Page 144

    144 c hapter 5: a nalog d evices ■ to transfer a call from an analog telephone, you must depress the hook switch briefly to obtain dial tone, and then dial the extension to which you want to transfer the call and hang up. ■ by using feature codes, you can create conference calls and forward calls us...

  • Page 145

    Verifying analog terminal card ports 145 4 insert the card into the slot. Slide the card into the chassis until you feel it touch the connectors. To seat the card into the connectors, apply firm pressure to both the left and right sides of the front of the card. Caution: if you cannot seat the card ...

  • Page 146

    146 c hapter 5: a nalog d evices see “3com telephones” on page 54 for information on system software and licensing requirements. 1 log in to the nbx netset utility using the administrator username and password. 2 click system-wide settings > auto discovery . 3 enable the auto discover other devices ...

  • Page 147

    Verifying an analog terminal adapter or the ata port 147 operation, expect lower quality voice calls on that port. If you configure the port for voice calls, the performance is not optimized for faxes. Using power over ethernet with a 3c10400b ata the nbx analog terminal adapter 3c10400b meets the i...

  • Page 148

    148 c hapter 5: a nalog d evices 3 use the mac address that you recorded prior to installing the ata to identify it in the list. The mac address on the ata and the mac address displayed in the list on the ata tab should be identical. Use the status lights on an ata to help verify that the ata has be...

  • Page 149: Bri-St D

    6 bri-st d igital l ine c ard this chapter tells you how to install and verify the installation of the optional isdn bri-st (basic rate interface) digital line card. For information about installing the system hardware components, see chapter 2 . The following sections describe how to add and config...

  • Page 150

    150 c hapter 6: bri-st d igital l ine c ard adding a bri-st digital line card to add an isdn bri-st digital line card to an nbx system, use the information in these sections: ■ preparing the nbx system for bri cards ■ ordering did, clip, and msn services for bri ■ inserting the bri-st digital line c...

  • Page 151

    Adding a bri-st digital line card 151 passes you three digits, you need no translator entries in the dial plan configuration file. If the carrier passes you four digits, you could add a single set of translator entries to the configuration file to remove the first digit (4) and use the remaining thr...

  • Page 152

    152 c hapter 6: bri-st d igital l ine c ard verifying a bri-st digital line card after you auto discover a bri-st digital line card, you can verify that it was properly discovered by using the nbx netset utility, described next, or by viewing the card’s status lights, which is described later. Using...

  • Page 153: E1 Isdn Pri D

    7 e1 isdn pri d igital l ine c ard this section describes how to add an e1 digital line card and how to connect to an e1 service provided by the local telephone company. In the nbx netset utility, digital line cards are referred to as either cards or boards. For information about installing system h...

  • Page 154

    154 c hapter 7: e1 isdn pri d igital l ine c ard adding an e1 digital line card the following sections tell you how to add an e1 digital line card to an nbx system: ■ preparing the nbx system for e1 cards ■ ordering did, clip, and msn services for e1 ■ inserting the e1 digital line card preparing th...

  • Page 155

    Adding an e1 digital line card 155 617-555-4100 through 617-555-4299. If the local telephone carrier passes you three digits, you need no translator entries in the dial plan configuration file. If the carrier passes you four digits, you could add a single set of translator entries to the configurati...

  • Page 156

    156 c hapter 7: e1 isdn pri d igital l ine c ard verifying an e1 digital line card after the auto discover process is completed, you can verify that the e1 digital line card has been properly discovered by using the nbx netset utility, described next, and by examining the status light on the digital...

  • Page 157: T1 D

    8 t1 d igital l ine c ard this chapter tells you how to install a t1 digital line card. In the nbx netset utility, digital line cards are referred to as either cards or boards. The following sections describe how to add a t1 digital line card (3c10116c and 3c10116d) and how to connect to a t1 servic...

  • Page 158

    158 c hapter 8: t1 d igital l ine c ard adding a t1 digital line card adding a t1 digital line card to a system requires: ■ preparing the nbx system for a t1 card ■ ordering did (direct inward dialing) services for t1 ■ enabling auto discover for digital line cards ■ inserting the t1 digital line ca...

  • Page 159

    Adding a t1 digital line card 159 if the ddi/did numbers match your internal extension numbers, the translator entries in your dial plan configuration file can be much simpler. Example: you plan to use internal extensions from 100 through 299, and the local telephone company assigns you numbers from...

  • Page 160

    160 c hapter 8: t1 d igital l ine c ard 6 wait at least 3 minutes. When you first insert the t1 card it must initialize and the nbx system must update its database. You must wait 3 minutes because the t1 card reboots twice during the initialization process. On a system with many devices, you may nee...

  • Page 161

    Verifying the t1 digital line card 161 for a complete description of the status lights on the front of the card, see “t1 digital line card” on page 38 . You are now ready to configure the t1 digital line card for either ds1 signaling or isdn pri signaling. See chapter 2, “device configuration,” in t...

  • Page 162

    162 c hapter 8: t1 d igital l ine c ard.

  • Page 163: Egacy

    9 3c om l egacy l ink c ards the 3com legacy link cards enable you to use existing meridian, norstar, or analog telephones with an nbx system. Each card supports up to 16 handsets using the existing telephone wiring, punchdown blocks, and connectors. 3com offers these legacy link cards ■ 3com legacy...

  • Page 164

    164 c hapter 9: 3c om l egacy l ink c ards information on the number of legacy link cards supported by an nbx system. ■ each card supports up to 16 handsets and is rated at 2 ren per port. Each card can support up to 8 fax devices. ■ you must have an analog telephone for each extension that is to be...

  • Page 165

    3com legacy link analog card 165 information on the number of legacy link cards supported by an nbx system. ■ the maximum loop length is 1000ft (300m). ■ handsets connected to the card can be configured through the button mappings page of the nbx netset utility. You can configure each phone individu...

  • Page 166

    166 c hapter 9: 3c om l egacy l ink c ards ■ you must install a license on your nbx system before the system will recognize legacy link cards. See “nbx licensing” on page 59 for information on the number of legacy link cards supported by an nbx system. ■ the maximum loop length is 1000ft (300m). ■ t...

  • Page 167

    Adding a legacy link card to an nbx system 167 that the card can supply line power to the phones through the telephone wiring. Adding a legacy link card to a system requires these steps: ■ prerequisites for installing a legacy link card ■ enabling auto discover for legacy link cards ■ installing the...

  • Page 168

    168 c hapter 9: 3c om l egacy l ink c ards adding the legacy link license key you must use the nbx netset utility to add the legacy link license key before the system will recognize a legacy link card. 1 log in to the nbx netset utility using the administrator login id and password. 2 click licenses...

  • Page 169

    Adding a legacy link card to an nbx system 169 5 tighten the left and right screws on the front of the card to secure it to the chassis. 6 if the nbx system is not already powered-up, then apply power at this stage. 7 check that the (card power) led is lit. 8 wait a few minutes until the port leds s...

  • Page 170

    170 c hapter 9: 3c om l egacy l ink c ards configuring a legacy link card there is no configuration necessary for a 3com legacy link card except when standard ip or ip on the fly is enabled on the nbx system. If you are using standard ip or ip on the fly on your nbx system, you must use the gwconfig...

  • Page 171

    Upgrading legacy link card software 171 to check the legacy link card software version: 1 log in to the nbx netset utility using the administrator login id and password. 2 click pstn gateway configuration > ata. 3 select a port on the gateway card, click the extension, and then click the status tab ...

  • Page 172

    172 c hapter 9: 3c om l egacy l ink c ards installing the gateway uploader the upload package is supplied as a set of files in a zipped folder. These may be installed anywhere convenient on your pc. Unzip the zip file provided in the citel technologies gateway uploader software upgrade release, into...

  • Page 173

    Upgrading legacy link card software 173 10 disconnect the serial cable from the gateway card. 11 ensure that the gateway card has completed its reboot (check indicator leds on the front panel). 12 re-connect the rj21 and external power connectors to the front of the gateway card. Upgrading software ...

  • Page 174

    174 c hapter 9: 3c om l egacy l ink c ards troubleshooting legacy link card installation if you encounter problems with a legacy link card, try checking the following items: ■ is the nbx system functioning properly? See the nbx documentation. ■ are the rj21x and 48v external power connectors firmly ...

  • Page 175

    Rj21x wiring for north america 175 models, and incorrect connection may result in damage to cards and/or phones. Legacy link cards use only the first 16 pairs of wires of the 25-pair cable for the handsets. The remaining pairs have no connection and are not used. Figure 32 line connector (rj21x) wir...

  • Page 176

    176 c hapter 9: 3c om l egacy l ink c ards table 33 card wiring for north american analog handsets pin wire color port handset rj11 pin 26 white-blue 01 01 3 1 blue-white 01 01 2 27 white-orange 02 02 3 2 orange-white 02 02 2 28 white-green 03 03 3 3 green-white 03 03 2 29 white-brown 04 04 3 4 brow...

  • Page 177

    Rj21x wiring for north america 177 table 34 card wiring chart for meridian handsets pin wire color port handset 26 white-blue 01 01 1 blue-white 01 01 27 white-orange 02 02 2 orange-white 02 02 28 white-green 03 03 3 green-white 03 03 29 white-brown 04 04 4 brown-white 04 04 30 white-slate 05 05 5 s...

  • Page 178

    178 c hapter 9: 3c om l egacy l ink c ards table 35 card wiring chart for norstar handsets pin wire color port handset 26 white-blue 01 01 1 blue-white 01 01 27 white-orange 02 02 2 orange-white 02 02 28 white-green 03 03 3 green-white 03 03 29 white-brown 04 04 4 brown-white 04 04 30 white-slate 05...

  • Page 179: Onfiguring

    10 c onfiguring ip t elephony this chapter describes ip telephony and provides instructions for configuring ip. It covers these topics: ■ ip telephony overview ■ implementing ip ■ standard ip configuration ■ ip on-the-fly configuration ■ providing the ncp ip address to devices ■ configuring ip telep...

  • Page 180

    180 c hapter 10: c onfiguring ip t elephony ip telephony overview you can integrate the nbx system into any network infrastructure because it can operate at either layer 2 (ethernet) or layer 3 (ip). For information on configuring an nbs system to run sip mode, see the nbx administrator’s guide. If ...

  • Page 181

    Ip telephony overview 181 standard ip configuration the nbx system must be configured differently in each of the following situations: ■ all telephones and devices are on the same subnetwork as the ncp. If you use standard ip with a dhcp server, verify that the server has enough ip addresses to hand...

  • Page 182

    182 c hapter 10: c onfiguring ip t elephony different subnets, you can configure the dhcp server to pass the ip address of the ncp to the device. See “providing the ncp ip address to devices” on page 182 . Ip on-the-fly configuration the nbx system must be configured differently in each of the follo...

  • Page 183

    Configuring ip telephony 183 rfc 2132 (dhcp options and bootp vendor extensions) defines vendor specific options that allow you to configure the server to send locally defined information to dhcp clients. Nbx system devices support option 184. If you create and activate option 184 on your dhcp serve...

  • Page 184

    184 c hapter 10: c onfiguring ip t elephony configuring ip on-the-fly before you configure ip on-the-fly, consider how many addresses you need. The number of addresses needed depends on the number of devices that are likely to use ip communications at one time and in one device location. For example...

  • Page 185

    Configuring ip telephony 185 you needed to initialize the card by connecting it to the same subnet as the ncp if you were installing the card on a subnet that was remote from the system’s ncp. With nbx r6.0 or higher, these cards support dhcp option 184. 3c10165d e1 digital line cards and 3c10116d t...

  • Page 186

    186 c hapter 10: c onfiguring ip t elephony ■ manually assigned ip settings — use these fields to configure the ip settings for the telephone. You can change an ip setting only if the corresponding field under ip settings reported by device is 0.0.0.0. If the field contains a value other than 0.0.0....

  • Page 187

    Configuring ip telephony 187 appendix c, “configuring option 184 on a windows 2000 dhcp server,” in the nbx administrator’s guide. The methods for configuring special options vary depending on the dhcp server, and the example in the nbx administrator’s guide may not apply directly to your dhcp serve...

  • Page 188

    188 c hapter 10: c onfiguring ip t elephony to manually configure channel ip addresses: 1 log in to the nbx netset utility using the administrator username and password. 2 if you have not already done so, use the auto discover feature or manual configuration to add the t1, e1, or isdn bri channels t...

  • Page 189

    Configuring ip telephony 189 low-bandwidth telephony to support remote users, you can configure a 3com telephone to operate over a low-bandwidth link. For reliable audio, the link must support throughput of at least 64 kbps. An example is a single b channel of a basic rate interface (bri) isdn line ...

  • Page 190

    190 c hapter 10: c onfiguring ip t elephony ncp. In the other direction, a call to the extension of the remote telephone initiates the connection. To ensure that there is time to complete the call, you may need to modify the time-out values of the system. Consult your 3com nbx voice-authorized partn...

  • Page 191

    Configuring ip telephony 191 to add a broadband connected telephone behind a napt device: 1 make sure the nbx system is set up for ip operations, either standard ip or ip on-the-fly. 3com recommends that you use a vpn connection to establish access from your home system to the nbx system network to ...

  • Page 192

    192 c hapter 10: c onfiguring ip t elephony.

  • Page 193: Roubleshooting

    11 t roubleshooting this chapter contains maintenance and troubleshooting information that can help you resolve simple problems. It covers these topics: ■ system-level troubleshooting ■ connecting a computer to a console port ■ servicing the network call processor battery ■ getting service and suppo...

  • Page 194

    194 c hapter 11: t roubleshooting your browser cannot connect to the nbx netset utility. No ip connectivity verify that the computer you are using to run the browser has network connectivity. See “establishing ip connectivity” on page 100 . Routing problems if your local ip environment includes a pr...

  • Page 195

    System-level troubleshooting 195 lose date and time when rebooting the system. Problem with the battery on the ncp. See “servicing the network call processor battery” on page 197 . Nbx netset is very slow in responding. Your network uses a proxy server for internet access. A common networking practi...

  • Page 196

    196 c hapter 11: t roubleshooting connecting a computer to a console port you can connect a computer directly to the serial console port on an nbx network call processor, an analog terminal adapter, digital and analog line cards, and the 3com attendant console, and then use cli commands and view sys...

  • Page 197

    Servicing the network call processor battery 197 4 configure the connection to use the serial port to which you connected the cable and to use the settings in table 38 . All messages that associated with the board (for example, the initialization process) appear in the terminal emulation window. Cli...

  • Page 198

    198 c hapter 11: t roubleshooting.

  • Page 199: Pecifications

    A s pecifications specifications for nbx hardware: v3000 analog call processor legacy link analog card v3000 bri call processor legacy link meridian card v3001 analog call processor legacy link norstar card v3001 bri call processor 3100 entry telephone v3001r call processor 3101 and 3101sp basic tel...

  • Page 200

    200 a ppendix a: s pecifications government approvals the 3com ® networked telephony solutions are in compliance with the industry standards listed in this section. Safety iec60950 edition 3 (plus all national deviations) en60950 1992 / a11: 1997 (plus zb & zc deviations) ul 60950-1 csa 22.2#950 3rd...

  • Page 201

    Government approvals 201 other approvals en61000-3-2 harmonic emission en61000-3-3 flicker ctr3/a1 bri interface ctr4/a1 pri interface aca ts031 australian bri interface aca ts038 australian pri interface fcc part 68.

  • Page 202

    202 a ppendix a: s pecifications v3000 analog call processor the v3000 analog is replaced by the v3001 analog. Table 39 v3000 analog (3c10600, 3c10600a) specifications weight 5.45 kg (12 lbs.) dimensions h: 446 mm (1.756 in.) d: 374 mm (14.75 in.) w: 438 mm (17.25 in.) compliance this is an fcc clas...

  • Page 203

    V3000 bri call processor 203 v3000 bri call processor the v3000 bri is replaced by the v3001 bri. Table 40 v3000 bri (3c10601a) specifications weight 5.688 kg (11.54 lb) dimensions h: 446 mm (1.756 in.) d: 374 mm (14.75 in.) w: 438 mm (17.25 in.) compliance this is an fcc class a device. Electrical ...

  • Page 204

    204 a ppendix a: s pecifications v3001 analog call processor see figure 1 on page 22 for information about v3001 analog connectors and status lights. Table 41 v3001 analog (3cr10800a) specifications weight 5.87 kg (12.95 lbs.) dimensions h: 446 mm (1.756 in.) d: 374 mm (14.75 in.) w: 438 mm (17.25 i...

  • Page 205

    V3001 bri call processor 205 v3001 bri call processor see figure 2 on page 25 for information about v3001 bri connectors and status lights. Table 42 v3000 bri (3cr10801a) specifications weight 5.87 kg (12.95 lbs.) dimensions h: 446 mm (1.756 in.) d: 374 mm (14.75 in.) w: 438 mm (17.25 in.) complianc...

  • Page 206

    206 a ppendix a: s pecifications v3001r call processor the v3001r is not supported by any system software version prior to r6.0. Table 43 v30001r (3c10602a) specifications weight 8.32 kg (18.35 lbs) dimensions h: 89 mm (3.5 in.) w: 440.7 mm (17.35 in.) d: 299.7 mm (11.8 in.) compliance this is an fc...

  • Page 207

    V5000 call processor 207 v5000 call processor the v5000 is replaced by the v3001r. Table 44 v5000 (3c10201, 3c10202) call processor specifications weight as shipped (one disk): 9.1 kg (20 lbs.) with two disks: 10.5 kg (23 lbs.) dimensions h: 133 mm (5.24 in.) w: 440 mm (17.3 in.) d: 320 mm (12.6 in....

  • Page 208

    208 a ppendix a: s pecifications v5000 gateway chassis the v5000 chassis includes the chassis, fans, power supply, backplane, and mounting brackets. V3000 gateway chassis the v3000 gateway chassis includes the chassis, fans, power supply, backplane, and mounting brackets. Table 45 v5000 ( 3c10200 an...

  • Page 209

    Nbx 100 6-slot chassis 209 nbx 100 6-slot chassis the nbx 100 6-slot chassis includes the fan, power supply, disk drive, backplane, and mounting brackets. Nbx analog line cards a optional analog line card is the system’s interface to the telephone company’s co lines. Table 47 nbx 100 (3c10111c) 6-sl...

  • Page 210

    210 a ppendix a: s pecifications table 49 nbx analog line card (3c10114c) specifications weight 510 gm. (18 oz.) government approvals fcc part 68 fcc registration numbers: ssausa-25639-pf-tq fully protected pbx ssausa-25639-mf-t fully protected multifunction systems ssausa-25639-kf-t fully protected...

  • Page 211

    Nbx analog terminal cards 211 nbx analog terminal cards the analog terminal card is an optional card. It enables you to connect up to four analog components, such analog phones or fax machines, to an nbx system. Caution: the nbx analog terminal card is not intended to connect directly to any telepho...

  • Page 212

    212 a ppendix a: s pecifications nbx bri-st digital line cards the bri-st digital line card enables you to connect a bri-st line to an nbx system through an nbx expansion chassis. Table 53 bri-st digital line card ( 3c10164c-st) specifications weight 455 gm. (1 lb.) connectors four rj-45 connectors ...

  • Page 213

    Nbx e1 and t1 digital line cards 213 nbx e1 and t1 digital line cards the e1 and t1 digital line cards enable you to connect an e1 or t1 line to an nbx system. Nbx hub card the nbx hub card has been replaced by the nbx uplink card. Supports trunk side te at s/t interface supports line coding as pseu...

  • Page 214

    214 a ppendix a: s pecifications nbx uplink card the uplink card is an optional component that provides 10base connections. Warning: 3com telephones are intended for connection only on internal local area networks. Do not install them outside of buildings. Do not connect them to any networking devic...

  • Page 215

    Legacy link meridian card 215 legacy link meridian card the 3com legacy link meridian card enables an nbx system to support meridian handsets. Legacy link norstar card the 3com legacy link analog card enables an nbx system to support analog handsets. Table 59 nbx legacy link meridian card ( 3c10391)...

  • Page 216

    216 a ppendix a: s pecifications 3102 business telephone the 3com 3102b business telephone (3c10402b) includes a 2 x 24 character display, 18 programmable buttons, 8 dedicated feature buttons, and a 10/100 switch port. 3102 business telephones can accept power from an ieee 802.3af-compliant (power o...

  • Page 217

    2102 and 2102-ir business telephones 217 2102 and 2102-ir business telephones the 3com 2102 (3c10226a) and 2102-ir business telephones (3c10228ira), which are no longer available, include a 2 x 24 character display, 18 programmable buttons, 10 dedicated feature buttons, and a 10/100 switch port. 3co...

  • Page 218

    218 a ppendix a: s pecifications 3101 and 3101sp basic telephones the 3com 3101b (3c10401a/b) and 3101spb (3c10401spkra/spkrb) basic telephones include a 2 x 24 character display, four programmable buttons, and a 10/100 switch port. Electrical (ac adapter) 3c10121-aa australia: 240vac, 50hz, 13w 3c1...

  • Page 219

    2101 basic telephone 219 2101 basic telephone the 3com 2101 basic telephone (no longer available) includes a 2 x 24 character display, three programmable buttons, and a 10/100 switch port. 3105 attendant console the 3com 3105 (3c10224/b) attendant console supports up to 100 functions with status led...

  • Page 220

    220 a ppendix a: s pecifications 3106c cordless telephone the 3com 3106c cordless telephone (3c10406a) is a high performance 900mhz narrow band fm device. Electrical (ac adapter) 3c10223-aa australia: 240vac, 50hz, 13w 3c10223-cn china: 220vac, 50hz, 13w 3c10223-me mainland europe: 230vac, 50hz, 13w...

  • Page 221

    3107c cordless telephone 221 3107c cordless telephone the 3com 3107c cordless telephone (3c10407a) is a high performance 900mhz narrow band fm device. Table 69 3107c cordless telephone specifications compliance fcc class b device rf characteristics frequency: 902-905 mhz and 925-928 mhz bandwidth: ±...

  • Page 222

    222 a ppendix a: s pecifications 3103 managers telephone the 3com 3103 managers telephone (3c10403, 3c10403b) is a multi-line poe-compatible device with a large display panel and two switched 10/100/1000 uplink ports. 3100 entry telephone the 3com 3100 entry telephone (3c10399a, 3c10399b) is a singl...

  • Page 223

    3108 wireless telephone 223 battery type: li-ion standby time: >90 hrs. Talk time: > 2 hrs. Display 2.0” color lcd, 262k color, 176*220 pixel network tcp/ip ipv4 snmpv2 address acquisition dhcp client acquisition or static address option. Static address will be retained after power off. Option 120 s...

  • Page 224

    224 a ppendix a: s pecifications.

  • Page 225: Ircuit

    B c ircuit p rovisioning this appendix describes the circuit provisioning requirements for analog telephone lines, t1 lines, and for isdn pri services on t1 lines. It contains the following topics: ■ caller id choices for analog lines ■ t1 prerequisites ■ t1 recommendations ■ isdn pri prerequisites ...

  • Page 226

    226 a ppendix b: c ircuit p rovisioning t1 prerequisites all contact information must be available at time of installation, including telephone numbers and appropriate account representative contact information from the client’s carrier. T1 recommendations if the client is using standard (ds1) t1 li...

  • Page 227

    Isdn pri prerequisites 227 ■ csu — a csu (channel service unit) is required with each t1 installation. You must have an external csu when you use the 3c10116c t1 digital line card. 3c10116d includes an onboard csu. Many csus support conversion of esf (with b8zs) services into d4 (with ami). In some ...

  • Page 228

    228 a ppendix b: c ircuit p rovisioning recommended: ■ with 3 digit extensions 100-499, the last three digits of the did/dnis codes should be 100-499. ■ with 4 digit extensions 1000-4999, the last four digits of the did/dnis codes should be 1000-4999. ■ line hunting sequence — 3com recommends that t...

  • Page 229

    Isdn bri recommendations 229 isdn bri recommendations when you work with the telephone company to install an isdn bri circuit, 3com recommends the parameters discussed in the following sections. ■ interface — the bri connection supplied by the telephone company must terminate at an s/t interface. Co...

  • Page 230

    230 a ppendix b: c ircuit p rovisioning.

  • Page 231: Uidelines

    C g uidelines for c onnecting r emote a udio d evices this appendix provides guidelines for connecting a remote audio device to an nbx system. The remote audio device can be a 3com telephone, an analog line card, an analog terminal adapter (ata), an analog terminal card, a digital line card, or othe...

  • Page 232

    232 a ppendix c: g uidelines for c onnecting r emote a udio d evices communication latency requirements the interconnect latency requirements can be broken into two main categories: large packet latency and small packet latency. Depending on the configuration of the interconnection mechanism, these ...

  • Page 233

    Bandwidth requirements 233 bandwidth requirements the interconnect bandwidth requirements depend on the selected audio compression and system configuration [layer 2 or layer 3 (ip)] topology. Nbx default audio settings deliver optimum audio quality. Any change to default audio settings affects audio...

  • Page 234

    234 a ppendix c: g uidelines for c onnecting r emote a udio d evices installing fax machines with atas when installing a fax machine with a single-port analog terminal adapter, consider the following points: ■ a fax machine requires twice the bandwidth (160 kbps) of a voice device. ■ a fax machine m...

  • Page 235: Btaining

    D o btaining s upport for y our 3c om p roducts 3com offers product registration, case management, and repair services through esupport.3com.Com . You must have a user name and password to access these services, which are described in this appendix. Register your product to gain service benefits to ...

  • Page 236

    236 a ppendix d: o btaining s upport for y our 3c om p roducts purchase extended warranty and professional services to enhance response times or extend your warranty benefits, you can purchase value-added services such as 24x7 telephone technical support, software upgrades, onsite assistance, or adv...

  • Page 237

    Contact us 237 telephone technical support and repair to obtain telephone support as part of your warranty and other service benefits, you must first register your product at: http://esupport.3com.Com/ when you contact 3com for assistance, please have the following information ready: ■ product model...

  • Page 238

    238 a ppendix d: o btaining s upport for y our 3c om p roducts pakistan call the u.S. Direct by dialing 00 800 01001, then dialing 800 763 6780 sri lanka call the u.S. Direct by dialing 02 430 430, then dialing 800 763 6780 vietnam call the u.S. Direct by dialing 1 201 0288, then dialing 800 763 678...

  • Page 239

    Contact us 239 us and canada — telephone technical support and repair all locations: network jacks; wired or wireless network interface cards: all other 3com products: 1 800 876 3266 1 800 876 3266 country telephone number country telephone number.

  • Page 240

    240 a ppendix d: o btaining s upport for y our 3c om p roducts.

  • Page 241: Ndex

    I ndex numbers 10base-t hub and uplink card 47 1102 business telephone specifications 217 1105 attendant console specifications 219 2101 basic telephone connecting 125 specifications 219 2102 business telephone connecting 125 specifications 217 3100 entry telephone 55 connecting 125 license 76 light...

  • Page 242

    242 i ndex adding analog line card 105 analog terminal card 106 attendant console 133 bri-st digital line card 150 e1 digital line card 154 t1 digital line card 158, 166 telephones 121 administrator default password 104 username 104 always open isdn connection 189 analog devices analog line card 105...

  • Page 243

    D 243 status lights (leds) v3000 30, 32 v3001r 27 v5000 34 calling group performance issues 59 card t1 status light 41 channels v3001 bri 25 chassis specifications 209 co e1 status light 43 t1 status light 40 com1 and com2 ports v5000 34 conference call multicast addresses 118 configuring a line car...

  • Page 244

    244 i ndex t1 status light 41 dynamic host configuration protocol (dhcp) bootp 181, 183 configuring ip with 181 configuring network devices 181 multiple subnetworks 181 non-support by call processor 103 overview 181 e e1 digital line card description of 41 inserting (caution) 155 installing e1 lines...

  • Page 245

    K 245 connectivity requirements for nbx netset utility 100 nbx default settings 103 operating modes 183 telephone settings configuring automatically 186 configuring with nbx netset utility 185 provided by the call processor 186 ip address assigning to digital line cards 188 providing call processor ...

  • Page 246

    246 i ndex nbx netset utility, connectivity requirements 100 nbx power splitter with attendant console 135 with telephone 109, 126, 147 nbx system bri-st digital line cards 149 e1 digital line cards 153 installation questions 84 unpacking 93 nbx v3000 mac address 94 nbxipconfig 196 nbxipconfig, sett...

  • Page 247

    S 247 german 91 sending products to 3com for repair 237 serial port 196 service benefits 235, 237 services, repair 236 silence suppression 85 single-port analog terminal adapter (ata) connecting 107 description of 52 installing fax machines with 234 specifications 211 status lights 53 sip 21 enablin...

  • Page 248

    248 i ndex t t1 digital line card adding 158, 166 description of 38 installing t1 lines 83 specifications 213 status lights (leds) 39, 40, 43 t1 digital line cards 157 table of 3com support contact numbers 236 technical support, asia and pacific rim 237 technical support, europe, middle east, and af...

  • Page 249

    Fcc c lass a v erification s tatement this equipment has been tested and found to comply with the limits for a class a digital device, pursuant to part 15 of fcc rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commerc...

  • Page 250

    I ndustry c anada n otice notice: the industry canada (ic) label identifies certified equipment. This certification means that the equipment meets the telecommunications network protective, operational, and safety requirements as prescribed in the appropriate terminal equipment technical requirement...

  • Page 251

    (f) termination. 3com may terminate this section 1 and the licenses granted hereby upon the breach by you of any the provisions of this section 1. Upon such termination, you agree to return the product, including the software and all copies and portions thereof, to 3com. 2 limited warranty hardware:...

  • Page 252

    Financial loss arising out of or in connection with the sale, installation, maintenance, use, performance, failure, or interruption of its products, even if 3com or its authorized reseller has been advised of the possibility of such damages, and limits its liability to repair, replacement, or refund...