3Com HomeConnect 3CP4130 Technical Support
HomeConnect
TM
ADSL÷Modem÷Dual÷Link
Technical÷Support
Information contained in this card is correct at time of publication. These
services are available 24 hours a day, 7 days a week. For the very latest, 3Com
recommends that you access the 3Com Corporation World Wide Web site.
World Wide Web Site
From our online support home page, you can send a message to Technical
Support by clicking Contact Us in the “Site Tools” section of the web site as
well as reading online manuals and other technical notes and materials.
3Com Technical Support
Technical questions about the 3Com HomeConnect ADSL Modem Dual Link can
be answered by technical support representatives. Regular long distance
charges will apply if you are outside the 847 area code. The hours service is
available are 7:00 am - 8:00 pm CST, Monday through Friday and 7:00 am - 4:00
pm CST on Saturday.
When you contact 3Com for assistance, have the following informa-
tion ready:
Product model name, part number, and serial number
A list of system hardware and software, including revision levels
Diagnostic error messages
Details about recent configuration changes, if applicable
Returning Products for Repair
Contact 3Com Customer Support. If the support representative determines that
you need to return the modem, you will receive an USO (User Service Order)
number. You must have a USO number before returning the modem to us.
Ship the unit, postage paid, in a strong box made of corrugated cardboard with
plenty of packing material. DO NOT send the modem back in the original box.
Send ONLY the modem (NOT manuals, diskettes, etc.) Include your USO
number, name and address on the shipping label as well as inside the package.
If possible, send the package via a courier capable of tracking the progress of
the shipment. Ship to the following address:
3Com
USO# ______
Dock 15
1800 W. Central Road
Mount Prospect, IL 60056
http://consumer.3com.com/dsl
847-262-3700
847-262-3700
June 2000
Part Number 10038776