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3Com NBX Installation Manual

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Manual is about: 3Com NBX 100: Installation Guide

Summary of NBX

  • Page 1

    Http://www.3com.Com/ part number 900-0214-01ab december 2006 nbx ® installation guide v3000 analog v3000 bri v3001r v5000 nbx 100 release 6.0

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    3com corporation 350 campus drive marlborough, ma 01752-3064 copyright © 1998–2006, 3com corporation. All rights reserved. No part of this documentation may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation, or adaptation) without writ...

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    _____________________________________________________________________ libtar 2.1.11 copyright © 1998-2003 university of illinois board of trustees copyright © 1998-2003 mark d. Roth all rights reserved. Developed by: campus information technologies and educational services, university of illinois at...

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    2. Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution. 3. All advertising materials mentioning features or use of this software must display the foll...

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    Tort (including negligence or otherwise) arising in any way out of the use of this software, even if advised of the possibility of such damage. _____________________________________________________________________ openbsd: strdup.C,v 1.3 1997/08/20 04:18:52 millert exp copyright © 1988, 1993 the reg...

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    1. Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer. 2. Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other material...

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    3. This notice may not be removed or altered from any source distribution. — jean-loup gailly jloup@gzip.Org — mark adler madler@alumni.Caltech.Edu _____________________________________________________________________ imapproxy © copyright 1993, 1994 by carnegie mellon university. All rights reserve...

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    Name of the university of washington not be used in advertising or publicity pertaining to distribution of the software without specific, written prior permission. This software is made available “as is”, and the university of washington disclaims all warranties, express or implied, with regard to t...

  • Page 9: Ontents

    C ontents a bout t his g uide how to use this guide 17 conventions 18 international terminology 18 your comments on the technical documentation 19 1 i ntroduction nbx ip telephony platforms 21 v3000 analog 22 v3000 bri 24 v3001r 26 v5000 28 nbx 100 31 nbx expansion chassis 33 nbx cards and devices 3...

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    10 licensed device limits 57 how the system limits interact 58 maximum device counts and memory requirements 59 device licenses 72 group device licenses 73 dynamic license assignment 74 upgrading device licenses from r4.X 76 rebooting to r4.X 76 2 i nstalling s ystem h ardware c omponents introducti...

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    11 optionally upgrading nbx memory 94 mounting an nbx chassis 94 installing a disk mirroring kit 97 powering your nbx system 100 configuring nbx system networking 101 establishing ip connectivity 101 modifying default ip settings 101 configuring the nbx system ip address 104 establishing lan connect...

  • Page 12: Bri-St D

    12 verifying telephone installation 132 adding a 3com attendant console 133 connecting power to the attendant console 133 using a powered ethernet cable to power an attendant console 133 connecting the attendant console to the network 135 using auto discover for an attendant console 135 associating ...

  • Page 13: E1 Isdn Pri D

    13 7 e1 isdn pri d igital l ine c ard adding an e1 digital line card 154 preparing the nbx system for e1 cards 154 ordering did, clip, and msn services for e1 154 enabling the auto discover feature for digital line cards 155 inserting the e1 digital line card 155 verifying an e1 digital line card 15...

  • Page 14: Ip T

    14 rj21x wiring for north america 174 10 c onfiguring ip t elephony ip telephony overview 180 implementing ip 180 standard ip configuration 181 ip on-the-fly configuration 182 providing the ncp ip address to devices 182 configuring ip telephony 183 selecting the operating mode 183 configuring ip on-...

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    15 nbx 100 call processor 204 nbx v3000 gateway chassis 205 nbx v5000 gateway chassis 206 nbx 100 6-slot chassis 206 nbx analog line card 207 nbx analog terminal card 208 nbx analog terminal adapter (ata) 208 nbx bri-st digital line card 209 nbx e1 and t1 digital line cards 210 nbx hub card 210 nbx ...

  • Page 16: Fcc C

    16 c g uidelines for c onnecting r emote a udio d evices maximum transfer unit (mtu) 229 communication latency requirements 230 large packet latency 230 small packet latency 230 bandwidth requirements 231 layer 2 mulaw (g.711) audio (normal setting) 231 layer 3 mulaw (g.711) audio 231 layer 2 adpcm ...

  • Page 17: Bout

    A bout t his g uide this guide provides information and instructions for installing the nbx ® networked telephony solution. It is intended for authorized installation technicians. ■ if the information in the release notes differs from the information in this guide, follow the instructions in the rel...

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    18 a bout t his g uide conventions table 2 lists conventions that are used throughout this guide. International terminology table 3 lists the united states and international equivalents of some of the specialized terms used in the nbx documentation. How to configure ip telephony chapter 10 troublesh...

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    Your comments on the technical documentation 19 your comments on the technical documentation your suggestions are important to us. They help us to make the nbx documentation more useful to you. Send comments about this guide or any of the 3com nbx documentation and help systems to: voice_techcomm_co...

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    20 a bout t his g uide.

  • Page 21: Ntroduction

    1 i ntroduction this chapter describes the nbx ® system in these topics: ■ nbx ip telephony platforms ■ nbx cards and devices ■ optional software ■ nbx licensing ■ device licenses for information about configuring the dial plan and maintaining your nbx system, see the nbx administrator’s guide in th...

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    22 c hapter 1: i ntroduction v3000 analog the v3000 analog ( figure 1) houses the network call processor (ncp), which manages call traffic and nbx messaging, the system disk drive and power supply, and front panel connectors for network and external device connectivity. V3000 platforms come with 128...

  • Page 23

    Nbx ip telephony platforms 23 6 status lights status lights s1 (bottom) and s2 (top) show boot status: ■ s1 and s2 flash alternately — a file system check (fsck) is running due to previous improper system shutdown. Do not turn off the system until you have run the system shutdown operation, system m...

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    24 c hapter 1: i ntroduction v3000 bri the v3000 bri ( figure 2) houses the network call processor (ncp), which manages call traffic and nbx messaging, and the automated attendant, the system disk drive and power supply, and front panel connections for 8 bri channels (4 ports), 2 atc channels, and n...

  • Page 25

    Nbx ip telephony platforms 25 4 moh mini-jack (mono or stereo) that accepts music-on-hold audio (maximum 2v peak to peak) from the line output of a cd player, tape player, or other music source. 5 console db-9 connector that provides an rs-232 (dce) tty terminal connection for access to system cli c...

  • Page 26

    26 c hapter 1: i ntroduction v3001r the v3001r features two redundant power supplies and an optional disk mirroring system. Table 6 describes the front panel connectors and status lights shown in figure 3 . Figure 3 v3001r connectors and leds 1 2 3 4 6 7 8 9 5 table 6 v3001r connectors and leds 1 du...

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    Nbx ip telephony platforms 27 table 7 v3001r system status leds - s1 and s2 9 ethernet 10/100 switched ethernet connection redundant uplink ports. Use either ethernet port to connect to the lan. If the other port is connected, it becomes active only when the active port experiences a link failure. T...

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    28 c hapter 1: i ntroduction v5000 the v5000 ( figure 4 ) (formerly the superstack 3 nbx v5000) houses the network call processor (ncp), which manages call traffic, voice mail, and the automated attendant; the system disk drive and power supply; and front panel connections for network and external d...

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    Nbx ip telephony platforms 29 table 9 v5000 system status leds 6 com1 db-9 connector that provides an rs-232 (dce) tty terminal connection for access to system cli commands and status messages. For information on how to connect to the nbx system using the console connector, see “connecting a compute...

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    30 c hapter 1: i ntroduction flash codes for disk problems: ■ 2 flashes: no valid disk (system is halted). ■ 3 flashes: two valid disks, but they are not paired (system is halted). ■ 4 flashes: configuration problem (system is halted). ■ 5 flashes: two disks present, but no mirroring license install...

  • Page 31

    Nbx ip telephony platforms 31 nbx 100 the nbx 100 6-slot chassis ( figure 5 ) houses the network call processor (ncp), which manages call traffic, voice mail, and the automated attendant, and the system disk drive, and the power supply. An nbx 100 system can have one or more chassis, but only one nc...

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    32 c hapter 1: i ntroduction table 10 nbx 100 ncp connectors and leds 1 status leds s1 and s2 — indicate operating system status. ■ s1 and s2 both flashing (approximately 2 flashes per second). The hardware is initializing. ■ s1 on and s2 off. The operating system has started successfully. ■ s1 and ...

  • Page 33

    Nbx ip telephony platforms 33 nbx expansion chassis to connect extra cards to an nbx system, you can add an nbx expansion chassis to your network. Typically, you add the expansion chassis on the same subnet as the ncp and then use the auto discover feature to add new cards to the nbx database. V3000...

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    34 c hapter 1: i ntroduction figure 7 v5000 gateway chassis 3c10200 (top) and 3c10200b (bottom) you must use straight-through ethernet cable connections; you cannot use mdi/mdix connections. 10m shared 10/100m switched 10/100m switched 10m link 100m link 3c10200 nbx gateway chassis 10m link 100m lin...

  • Page 35

    Nbx cards and devices 35 nbx cards and devices this section lists nbx cards available from 3com that can you can use with an nbx system. Before you install any analog line cards or digital line cards, you may want to configure the dial prefix settings. For information on this topic, see “dial prefix...

  • Page 36

    36 c hapter 1: i ntroduction ■ slow, non symmetric blinking pattern — waiting for the completion of the binding process to the ncp. Operation: ■ off for 9 to 10 seconds, on briefly — idle, the line is not in use. ■ on for 9 to 10 seconds, off briefly — a telephone call is connected on this port. ■ c...

  • Page 37

    Nbx cards and devices 37 the 3c10116c t1 digital line card has these lights and connectors: ■ t1 — this rj-48c connector makes a patch cord connection to a t1 interface (csu/dsu). ■ status lights — these lights indicate the status of the card’s signaling, synchronization, and loop back test. ■ cf — ...

  • Page 38

    38 c hapter 1: i ntroduction green — post test completed successfully. ■ dch — d channel status of an isdn pri connection off — no t1 or t1 pri line is attached or the card does not need a d channel, such as when the card is running t1-robbed-bit. Green — card is configured for isdn pri operation an...

  • Page 39

    Nbx cards and devices 39 green — the card has established contact with an ncp. ■ lnk — ethernet link. Green — the 10/100 uplink port is connected to a 10mb or to a 10/100 mb hub or switch. Red — the 10/100 uplink port is connected to a 100 mb hub or switch. Off — there is no connection to the 10/100...

  • Page 40

    40 c hapter 1: i ntroduction figure 12 e1 digital line card (3c10165c) figure 13 e1 digital line card (3c10165d) each 3c10165c e1 card has the following lights and connectors: ■ e1 — this rj-48c connector makes a connection to an isdn interface channel service unit/data service unit (csu/dsu). ■ sta...

  • Page 41

    Nbx cards and devices 41 ■ status lights — these lights indicate the status of the card’s signaling, synchronization, and loop back test. ■ co — central office: amber — alarm condition at the remote end or the co is not connected or available. Green — no alarm condition. ■ post — power on self test:...

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    42 c hapter 1: i ntroduction green — the card has finished downloading software from the ncp and all software processes have started successfully. Amber — a problem with one or more of the software processes running on the card. The card automatically reboots itself if it detects a problem with any ...

  • Page 43

    Nbx cards and devices 43 bri-st digital line card the isdn bri-st (basic rate interface) digital line card ( figure 14 ) has four separate ports, each of which accommodates two b channels and one d channel. Each b channel carries user data at 64 kbps and the d channel operates at 16 kbps. If the two...

  • Page 44

    44 c hapter 1: i ntroduction ■ each status light turns amber briefly, starting with span 1 (channels d, b1, and b2) and continuing through span 4 (channels d, b1, and b2). After approximately 30 seconds, the b1 status light on all four spans turns green for approximately 1 minute. All lights turn of...

  • Page 45

    Nbx cards and devices 45 10base-t uplink card the 10base-t uplink card provides eight 10base-t ethernet ports to connect 3com telephones (or other 10base-t devices) to the lan. The uplink card replaces the 10base-t hub card. Figure 16 nbx uplink card (3c10370) the nbx 10base-t uplink card contains t...

  • Page 46

    46 c hapter 1: i ntroduction figure 18 nbx analog terminal card (3c10117c) each analog terminal card has the following lights and connectors: ■ analog connectors (1 through 4) — four rj11connectors enable you to connect analog devices to the nbx system. ■ status lights (1 through 4) — each light ind...

  • Page 47

    Nbx cards and devices 47 each legacy link analog card has the following lights and connectors: ■ status lights 1 – 16 — all leds flash approximately every 10 seconds. ■ on – handset off-hook (call in progress) ■ off – handset on-hook or no handset connected ■ — power indicator ■ on – input power inp...

  • Page 48

    48 c hapter 1: i ntroduction legacy link norstar card the 3com legacy link gateway for norstar handsets provides nbx protocol mapping for up to 16 norstar handsets using existing pbx wiring. A maximum of eight simultaneous fax calls can be made on the card. The legacy link norstar card requires a li...

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    Nbx cards and devices 49 ■ on – handset off-hook (for example, a call in progress) ■ off – handset on-hook ■ 10101 — the 9-pin d-type straight-through connector is used to connect to the rs232 diagnostic port. This connector allows engineers to perform tests on the card or to upgrade the card softwa...

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    50 c hapter 1: i ntroduction ■ on – seek service assistance ■ off – operating normally ■ — the power connector is a 6-pin, circular, mini-din type. Power from the external 48v d.C. Supply is fed into the card via this connector to power the handsets through the rj21x 50-way line connector. ■ on – ex...

  • Page 51

    Nbx cards and devices 51 figure 23 analog terminal adapter — rear view the ata is a class 3 poe device. It meets the ieee 802.3af standard for power over ethernet. It can also accept power from an ac power adapter plugged into a wall socket. The ata has an rs232 db9 connector that allows a technicia...

  • Page 52

    52 c hapter 1: i ntroduction 3com telephones 3com telephones provide the familiar features of a business telephone and extra features such as one-touch access to voice mail. Table 12 gives a short summary of each 3com telephone and lists the nbx system software and the type of license required to su...

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    Nbx cards and devices 53 3100 entry telephone provides the convenience of four fixed-feature buttons for one-touch access in an affordable package for basic ip telephone connectivity. 3c10399a r5.0 group 0 3c10399b r5.0.20 3106c cordless telephone a full-featured, multi-line ip cordless phone that p...

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    54 c hapter 1: i ntroduction notes ■ for more information on device licenses, see “group device licenses” on page 73 . ■ as of july 1, 2006, all 3com devices put into the market within the european union meet the requirements of the reduction of hazardous substances directive, eu directive 2002/95/e...

  • Page 55

    Optional software 55 optional software 3com offers these optional software components: ■ nbx complement attendant software (cas) runs on a pc and provides the functions of an attendant console. You must purchase a license and use the nbx netset utility to install it before you can use cas. ■ pcxset™...

  • Page 56

    56 c hapter 1: i ntroduction ■ multisite backup tool enables you to automate the task of archiving nbx systems. You can schedule backups of one or many nbx systems and create a backup schedule for each nbx location. ■ nbx dial plan editor provides a visual interface for editing an nbx dial plan. It ...

  • Page 57

    Nbx licensing 57 individual device limits certain individual device types are limited to a maximum per system because of internal product rules. For example, the nbx analog line card has 4 ports. Although each of these ports counts as a device, the nbx system architecture limits the system to 180 an...

  • Page 58

    58 c hapter 1: i ntroduction v3000 platforms come with 128 mb of memory. You must install an optional memory upgrade to support some features. See table 13 on page 60 for more information. How the system limits interact as you add devices to an nbx system, you must keep in mind all of these limitati...

  • Page 59

    Nbx licensing 59 maximum device counts and memory requirements this section lists each nbx device and application with information on whether it counts toward the total device count and the maximum number allowed per nbx system and shows which devices and features require the optional memory upgrade...

  • Page 60

    60 c hapter 1: i ntroduction table 13 detailed device limits - v3000 analog or v3000 bri description per-unit device count toward total max with memory upgrade max without memory upgrade device or site license required? A system without the memory upgrade cannot always provide acceptable performance...

  • Page 61

    Nbx licensing 61 polycom ip 3000 speaker phone 1 1500 250 yes legacy link handset gateway card 16 (16-port card) 1488 (93 cards) 240 (15 cards) yes nbx analog terminal card (atc) 4 4-port card) 1500 (375 cards) 248 (62 cards) no nbx analog terminal adapter (ata) 1 1500 250 no nbx analog line card 4 ...

  • Page 62

    62 c hapter 1: i ntroduction voice mailboxes (nbx messaging) none 1500 250 covered by total system device license phantom mailboxes (nbx messaging) none 1000 150 no a system without the memory upgrade cannot always provide acceptable performance if you configure the maximum number of phantom mailbox...

  • Page 63

    Nbx licensing 63 page zones none 9 9 no system speed dials none 100 100 no personal speed dials none 100 100 no call detail reporting none 1 1 no call record and monitor none 1 1 no tapi route points none 100 100 no the 3-digit dial plan might not provide enough extensions to support 100 tapi route ...

  • Page 64

    64 c hapter 1: i ntroduction 3108 wireless telephone 1 1500 yes 3105 attendant console 1 100 yes pcxset soft telephone 1 per pcxset pc telephone client 1500 yes nbx media driver (for wav devices) 1 driver/system enables the max allowable number of wav devices 1500 yes polycom ip 3000 speaker phone 1...

  • Page 65

    Nbx licensing 65 voice mailboxes (nbx messaging) none 1500 covered by total system device license phantom mailboxes none 1000 no the 3-digit dial plan does not provide enough extensions to support 1000 phantom mailboxes. Automatic call distribution groups 0 100 yes (above 2 groups) acd groups, hunt ...

  • Page 66

    66 c hapter 1: i ntroduction table 15 detailed device limits - v5000 device/application description per-unit device count toward total system maximum device or site license required? 1102, 2102, or 2102-ir business telephone 1 1500 no 2101 basic telephone 1 1500 no 1105 attendant console 1 100 no 31...

  • Page 67

    Nbx licensing 67 nbx analog line card 4 per card 720 ports (180 cards) no nbx t1 card (ds1) 24 per card 720 channels (30 cards) no nbx t1 card (isdn pri) 23 per card 713 channels (31 cards) no nbx e1 card (isdn pri) 30 per card 720 channels (24 cards) no nbx isdn bri-st card 8 per card 720 channels ...

  • Page 68

    68 c hapter 1: i ntroduction call pickup none 100 no conference calls none 12 no directed pickup none 50 no group pickup none 50 no hunt groups or calling groups none 100 no the 3-digit dial plan might not provide enough extensions to support 100 groups. Acd groups, hunt groups, and calling groups a...

  • Page 69

    Nbx licensing 69 table 16 detailed device limits - nbx100 device/application description per-unit device count toward total system count nbx 100 system maximum device or site license required? An nbx 100 system cannot always provide acceptable performance if you configure the maximum number of phant...

  • Page 70

    70 c hapter 1: i ntroduction nbx analog terminal adapter (ata) 1 200 no nbx analog line card 4 per card 100 ports (25 cards) no nbx t1 card (ds1) 24 per card 72 channels (3 cards) no nbx t1 card (isdn pri) 23 per card 69 channels (3 cards) no nbx e1 card (isdn pri) 30 per card 90 channels (3 cards) ...

  • Page 71

    Nbx licensing 71 call park zones none 9 with the 3-digit dial plan; 100 with the 4-digit plan. No the 3-digit dial plan might not provide enough extensions to support 100 zones. Call pickup none 32 no conference calls none 4 no directed pickup none 10 no group pickup none 32 no hunt groups or callin...

  • Page 72

    72 c hapter 1: i ntroduction device licenses the basic nbx system includes default licenses. You can add licenses to increase the system capacity, which might require a memory upgrade on v3000 and older v5000 systems. See “maximum device counts and memory requirements” on page 59 for more informatio...

  • Page 73

    Nbx licensing 73 attendant consoles) do not require a license. The number of these devices is governed solely by the system device license. ■ the v3000 comes with four nbx messaging ports and a limit of 400 hours of message storage. (a messaging port is used for each automated attendant session and ...

  • Page 74

    74 c hapter 1: i ntroduction the 3com convergence client (supported in sip mode only) and generic sip telephones are all group 1 devices. Dynamic license assignment nbx group licensing is a dynamic system that assigns licenses in the most efficient manner. A group license can activate devices belong...

  • Page 75

    Nbx licensing 75 example 1— all devices in the same license group: you purchase and install a package of ten group 2 licenses on your nbx system and then add five 3102 business telephones, one 3103 manager’s telephone and one 3105 attendant console for a total of seven group 2 devices. The system ha...

  • Page 76

    76 c hapter 1: i ntroduction netset utility to remove the 3101 basic telephone. Since that telephone was using a group 2 license, removing the telephone makes a group 2 license available. Group license notes ■ to view the number of group licenses you have installed on your system open the license su...

  • Page 77

    Nbx licensing 77 ■ devices introduced at r5.0 or higher will not be recognized. Group licensing, 3105 attendant consoles, and r4.X software if you reboot to r4.4 or r4.3, group 2 licenses are converted to 3102 device licenses, which means that a 3105 attendant console, which is a group 2 device, cou...

  • Page 78

    78 c hapter 1: i ntroduction.

  • Page 79: Nstalling

    2 i nstalling s ystem h ardware c omponents this chapter explains how to install standard and optional hardware components for the nbx networked telephony system. This chapter includes information about using the auto discover feature to add telephones. See chapter 3 for more detailed information ab...

  • Page 80

    80 c hapter 2: i nstalling s ystem h ardware c omponents introduction this guide uses the following definitions for administrators, users, and callers on the nbx system: ■ administrator — the person responsible for managing and maintaining the nbx system. ■ user — a person with user login privileges...

  • Page 81

    Installation requirements 81 installation requirements verify that you meet the prerequisites that are detailed in the following sections before you install the nbx system. 3com does not support more than one nbx system on a local area network. You can connect nbx systems over a wan (using vtls or s...

  • Page 82

    82 c hapter 2: i nstalling s ystem h ardware c omponents ■ verify that the installation site has sufficient cooling and air circulation to maintain ambient temperatures from 0 °c through 40 °c (32 °f through 104 °f ) and a humidity range of 5% to 85%, noncondensing. Physical requirements when you in...

  • Page 83

    Installation questions 83 after the initial installation, the local administrator should be able to install additional telephones and manage the system. Does the telephone company need to be involved? You must rely on the local telephone company to provide one or more loop-start lines and the teleph...

  • Page 84

    84 c hapter 2: i nstalling s ystem h ardware c omponents for voice over the wan, verify that the wan offers adequate bandwidth, and that the gateways can be configured to provide the correct routing information. ■ external paging amplifier. The nbx system includes an rj-11 jack to connect an externa...

  • Page 85

    Before you begin installation 85 nbx system quality of service quality of service (qos) is a way to allocate resources in data switches and routers so that data can be prioritized, with the most time-critical data receiving higher priority. At layer 2, the nbx system supports ethernet 802.1q, “stand...

  • Page 86

    86 c hapter 2: i nstalling s ystem h ardware c omponents ■ gather the system components at the installation location. ■ verify that an existing lan is in place and is operational and that lan port connections are available. ■ read and follow the safety notes and precautions later in this chapter. Re...

  • Page 87

    Important safety information 87 warning: the system must be installed in a secure (locked) area. The components and telephones of the nbx system are electronic devices. To avoid injury and damage to the equipment, follow these important safety precautions when you install, use, or service it: ■ allo...

  • Page 88

    88 c hapter 2: i nstalling s ystem h ardware c omponents ■ do not use any ac power converter on a 3com device other than the one that is shipped with the device. On 3com poe-compliant devices, the power converter is an optional component. ■ power cord set: ■ for european countries, see table 18 . If...

  • Page 89

    Consignes importantes de sécurité 89 your supplies are of it type, this unit must be powered by 230v (2p+t) via an isolation transformer ratio 1:1, with the secondary connection point labelled neutral, connected directly to earth (ground). When this system is used in australia, you must connect the ...

  • Page 90

    90 c hapter 2: i nstalling s ystem h ardware c omponents tions sur le cordon d’alimentation pour europe si votre pays ne figure pas dans la liste. Pour les pays noneuropéens, utilisez obligatoirement un cordon d’alimentation conforme aux normes nationales pertinentes au couplage d’appareils et aux t...

  • Page 91

    Wichtige sicherheitsinformationen 91 batterie au lithium veuillez lire attentivement la note suivante. Avertissement: le remplacement incorrect de batterie au lithium présente un risque d’explosion. Remplacez cette batterie par une batterie identique ou de type équivalent, en respectant les recomman...

  • Page 92

    92 c hapter 2: i nstalling s ystem h ardware c omponents ■ der gerätestecker (der anschluß an das gerät, nicht der wandsteckdosenstecker) muß eine passende konfiguration für einen geräteeingang gemäß en60320/iec320 haben. ■ die netzsteckdose muß in der nähe des geräts und leicht zugänglich sein. Die...

  • Page 93

    Unpacking and examining the components 93 unpacking and examining the components unpack the system components and examine them. Depending on the size and configuration of the system that was ordered, there may be multiple chassis and line cards. If you have not received all components, contact your ...

  • Page 94

    94 c hapter 2: i nstalling s ystem h ardware c omponents view the mac address label attached to each card. Mac address labels are located on the component side of nbx cards. All four ports on a card share one mac address and they are differentiated by a channel number, 1-4. After a card is inserted ...

  • Page 95

    Installing the nbx system hardware 95 lower holes in each of the brackets and the two holes near the front of the chassis. See figure 26 . Figure 26 attaching rack mounting brackets to the nbx 100 chassis 2 install one screw into each vertical rail of the rack. Leave a space of at least 6.5 cm (2.5 ...

  • Page 96

    96 c hapter 2: i nstalling s ystem h ardware c omponents do not mount multiple chassis side by side. If you do, one chassis draws in warm air from the other, limiting the effectiveness of the cooling fans. 1 install the brackets at the back of the chassis, as shown in figure 27 . Figure 27 attaching...

  • Page 97

    Installing the nbx system hardware 97 5 lift the chassis and slide the two keyed mounting brackets over the screws in the wall. 6 while holding the chassis in place, install screws into the top holes of each mounting bracket, and then tighten all four screws. Installing a disk mirroring kit disk mir...

  • Page 98

    98 c hapter 2: i nstalling s ystem h ardware c omponents see the appropriate page for instructions on how to install an optional second disk when you are setting up your nbx system: ■ see the next topic, “v5000 disk mirroring” for procedures on how to install second disk on a v5000 system. ■ see “v3...

  • Page 99

    Installing the nbx system hardware 99 v3001r disk mirroring to install an additional disk drive for disk mirroring on a v3001r: 1 if you have not already done so, login to the nbx netset utility as administrator and perform a data backup. Caution: v3001r disk drives are not “hot-swappable.” to avoid...

  • Page 100

    100 c hapter 2: i nstalling s ystem h ardware c omponents figure 29 v3001r with one disk and face panel removed 6 slide the new disk into the empty disk drive bay until you feel it contact the rear connector. Press firmly until you feel the disk drive seat into the connector. Attach the disk drive l...

  • Page 101

    Configuring nbx system networking 101 ■ v5000 — figure 4 on page 28 . ■ nbx 100 — figure 6 on page 31 . You are now ready to establish network/lan connectivity. See “configuring nbx system networking” next. Configuring nbx system networking configuring the networking for the nbx system involves thes...

  • Page 102

    102 c hapter 2: i nstalling s ystem h ardware c omponents a gateway ip address. Consult your network administrator if you need assistance. ■ subnet mask — an ip address mask that is consistent with your local area network. Consult your network administrator if you need assistance. To help you determ...

  • Page 103

    Configuring nbx system networking 103 5 start a browser. 6 to access the nbx netset utility, enter the following address into the browser’s address field: 192.168.1.190 this is the default ip address of the nbx system. If the connection attempt fails, check the browser’s proxy server setting and ver...

  • Page 104

    104 c hapter 2: i nstalling s ystem h ardware c omponents configuring the nbx system ip address you must change the default ip address of the nbx system and specify ip settings appropriate for your lan. 1 log in to the nbx netset utility using the administrator username and password. 2 click system-...

  • Page 105

    Connecting cards and devices 105 ■ connect the nbx 100 call processor to your network using either the bnc 10b2 connector (3c10110c only) or the 10bt uplink mdi-x port. The 10b2 connection and the uplink port on the 3c1011c call processor are two different connection points for a single port. They c...

  • Page 106

    106 c hapter 2: i nstalling s ystem h ardware c omponents if you cannot seat the card with light pressure, remove it and check for obstructions. 3 after you seat the card, wait at least 2 minutes for the card to initialize. 4 use the nbx auto discover feature to configure the card. The auto discover...

  • Page 107

    Connecting cards and devices 107 if you cannot seat the card with light pressure, remove it and check for obstructions and alignment problems. 3 wait at least 3 minutes for the card to initialize. 4 use the auto discover feature to configure the digital line card. The auto discover feature finds eac...

  • Page 108

    108 c hapter 2: i nstalling s ystem h ardware c omponents 3c10400b ata is labeled pots (plain old telephone service). See figure 31 . The analog terminal adapter may require a telephone connector for use outside north america. Contact your supplier for more information on country-specific requiremen...

  • Page 109

    Connecting cards and devices 109 c enable the check box labeled fax machine, then click apply. Configuring an ata port for fax operation optimizes the performance for inbound and outbound faxes. If you make a voice call using the ata device (for example, if you use the telephone portion of the fax m...

  • Page 110

    110 c hapter 2: i nstalling s ystem h ardware c omponents selecting regional software and components after you complete the hardware installation, you can download your preferred regional language software and components. U.S. English is installed by default and cannot be removed. It is used as a fa...

  • Page 111

    Selecting regional software and components 111 ■ localized nbx telephone guides and quick reference guides, which are accessed from the nbx netset utility and the resource pack. Nbx 6.0 and higher includes a localized netset utility interface for telephone users. The localized netset interface is se...

  • Page 112

    112 c hapter 2: i nstalling s ystem h ardware c omponents using auto discover for initial system configuration using the auto discover feature simplifies initial system configuration by adding information about new devices to the configuration database. “devices” include telephones, analog line card...

  • Page 113

    Using auto discover for initial system configuration 113 before you use the auto discover process to configure telephones and attendant consoles, you should review the procedures in chapter 3 , telephones and attendant consoles . Initial system configuration to use the auto discover feature for init...

  • Page 114

    114 c hapter 2: i nstalling s ystem h ardware c omponents phones. The dhcp server must also be configured to provide the ncp ip address through option 184. Or you can program ip settings into each device using the dialpad. See the nbx administrator’s guide for dhcp information and for telephone loca...

  • Page 115

    Using auto discover for initial system configuration 115 nbx system operating modes you can configure the nbx system to behave in one of the three traditional telephone system modes: ■ key mode – co lines map to buttons on users’ telephones to configure key mode behavior using the nbx netset utility...

  • Page 116

    116 c hapter 2: i nstalling s ystem h ardware c omponents reassigning extensions and setting line card port options for this procedure, you need the list of line card port mac addresses that were created when you installed the line cards. To reassign extensions and set line card port options: 1 log ...

  • Page 117

    Connecting telephone lines 117 3 click on the extension column heading to sort the list by extension from the lowest extension. Click the heading again to sort from the highest extension. 4 review the extensions in the list to find the highest extension number that has been assigned. Add one to that...

  • Page 118

    118 c hapter 2: i nstalling s ystem h ardware c omponents connecting a music-on-hold (moh) input device use a patch cord with phono-type connectors (stereo or mono) to connect line level audio from any audio device that has a line-out jack to the moh jack on the front of the ncp. The audio input sho...

  • Page 119

    Configuring routing devices 119 addresses. The nbx system uses ethernet multicast addresses to implement some system features. If you have telephones connected to the network through a low-bandwidth link, such as an isdn connection, you can configure them so that they do not generate multicast traff...

  • Page 120

    120 c hapter 2: i nstalling s ystem h ardware c omponents.

  • Page 121: Elephones

    3 t elephones and a ttendant c onsoles this chapter explains how to install: ■ 3com telephones ■ 3com attendant consoles for information on how to add a 3108 wireless telephone or a generic sip telephone to an nbx system that is running in sip mode, see the nbx administrator’s guide. Warning: 3com t...

  • Page 122

    122 c hapter 3: t elephones and a ttendant c onsoles with an entry in the nbx netset utility telephones tab. Each telephone has its mac address printed on a label on the bottom of the phone. You can then define the user profiles for each telephone (user configuration > users)and place the telephones...

  • Page 123

    Adding telephones 123 5 for each telephone that you want to auto discover: a remove the telephone from the packing box. B connect power to the telephone as described on page 124 or on the packing sheet that comes with the telephone. C connect the telephone to the lan on which the ncp resides as desc...

  • Page 124

    124 c hapter 3: t elephones and a ttendant c onsoles manually configure telephones you can add telephones to the system manually using the nbx netset utility. However, if you have many telephones to configure, manual configuration can be a tedious and error-prone process. For information about addin...

  • Page 125

    Adding telephones 125 table 28 connecting power to a 3com telephone power 3com telephone connection details ac power adapter (commonly known as a ‘power brick’) any 3com telephone can accept power from a power adapter. On all nbx devices, the power connector is marked by the dc power symbol: connect...

  • Page 126

    126 c hapter 3: t elephones and a ttendant c onsoles connecting the telephone to the lan to connect the telephone: 1 connect a category 5 ethernet cable to an available hub port or wall jack that is connected to the same subnet as the ncp. 2 connect the other end of the ethernet cable to the lan con...

  • Page 127

    Adding telephones 127 figure 32 connections for 3com 3102 business telephone (shown) and 3103 manager’s telephone figure 33 connections for 3com 1102 business telephone 1 power cable. Ask your administrator how you should power your phone. Then see table 28 for instructions on how to connect your te...

  • Page 128

    128 c hapter 3: t elephones and a ttendant c onsoles figure 34 connections for 3com 2102 business telephone figure 35 connections for 3com 3101 and 3101sp basic telephones (shown) and 3100 entry telephone 1 power cable. Ask your administrator how you should power your phone. Then see table 28 for in...

  • Page 129

    Adding telephones 129 figure 36 connections for 3com 2101 basic telephones using the telephone’s switch port many 3com telephones contain a two-port ethernet switch with connectors on the underside of the phone. One port is used to connect the telephone to the lan and the other port connects a compu...

  • Page 130

    130 c hapter 3: t elephones and a ttendant c onsoles 3com cordless telephones connection details for the 3106c and 3107c cordless telephones are included in the cordless telephone guide. The guide also covers each of the accessories that are shipped with the telephone. See table 29 and the installat...

  • Page 131

    Adding telephones 131 3com entry telephones the 3com 3100 entry telephone does not have a display panel to show the status of the process of initializing the telephone when you connect it to an nbx system or when you reboot the phone of the nbx system. However, the 3100 entry telephone indicates its...

  • Page 132

    132 c hapter 3: t elephones and a ttendant c onsoles verifying telephone installation when you initialize a telephone by enabling the auto discover feature (see “using auto discover for initial system configuration” on page 112 ), the display panel on the telephone shows several messages. After the ...

  • Page 133

    Adding a 3com attendant console 133 adding a 3com attendant console the optional 3com attendant console provides extension button mappings for up to 100 extensions per console and displays the current status of each mapped extension. A receptionist typically uses the attendant console to connect inc...

  • Page 134

    134 c hapter 3: t elephones and a ttendant c onsoles connect an attendant console to a powered ethernet cable depends on the type of ethernet power in use at your facility. Nbx devices work with: ■ ethernet power sources that comply with the ieee 802.3af standard ■ 3com ethernet power sources that p...

  • Page 135

    Adding a 3com attendant console 135 connecting the attendant console to the network to connect a 3com attendant console: 1 connect the attendant console to the ethernet port located on the bottom of the 3com telephone. The telephone’s ethernet port is identified by this symbol: the attendant console...

  • Page 136

    136 c hapter 3: t elephones and a ttendant c onsoles ■ the system will map up to 100 extensions to the attendant console. These extensions will always be the lowest 100 extensions even if these extensions are already mapped to an existing attendant console. To map other extensions to an attendant co...

  • Page 137

    Adding a 3com attendant console 137 to associate an attendant console with a specific telephone: 1 login to the nbx netset utility as administrator and click telephone configuration > attendant console. 2 click the extension number of an attendant console in the list to open the modify page and then...

  • Page 138

    138 c hapter 3: t elephones and a ttendant c onsoles figure 37 3105 attendant console label cover tabs adding a remote telephone nbx system software (release r4.2 and higher) supports network address port translation (napt, also called nat overloading). Napt allows you to put a 3com telephone behind...

  • Page 139: Nalog

    4 a nalog l ines this chapter tells you how to install and how to verify the successful installation of optional analog line cards and to configure analog ports. The nbx system treats a line card port as an extension and assigns a unique extension number to each port. You use the auto discover featu...

  • Page 140

    140 c hapter 4: a nalog l ines inserting an analog line card when you insert an analog line card into an nbx chassis, you may leave the system powered up. The auto discover process begins as soon as the system detects the new card. To insert the analog line card: 1 find the mac address of the card o...

  • Page 141

    Verifying an analog line card 141 the ports on an analog line card are usually not auto discovered in order. The example in table 32 shows that port 2 was discovered first (because it was assigned the lowest extension number), then ports 1, 3, and 4. Using status lights you can use the status lights...

  • Page 142

    142 c hapter 4: a nalog l ines.

  • Page 143: Nalog

    5 a nalog d evices this chapter tells you how to install and verify the successful installation of these analog devices: ■ analog terminal card ■ analog terminal adapter ■ the ata port on a v3000 warning: the 3com analog terminal adapter is intended for connection only on internal lans. Do not insta...

  • Page 144

    144 c hapter 5: a nalog d evices ■ to transfer a call from an analog telephone, you must depress the hook switch briefly to obtain dial tone, and then dial the extension to which you want to transfer the call and hang up. ■ by using feature codes, you can create conference calls and forward calls us...

  • Page 145

    Verifying analog terminal card ports 145 4 insert the card into the slot. Slide the card into the chassis until you feel it touch the connectors. To seat the card into the connectors, apply firm pressure to both the left and right sides of the front of the card. Caution: if you cannot seat the card ...

  • Page 146

    146 c hapter 5: a nalog d evices see “3com telephones” on page 52 for information on system software and licensing requirements. 1 log in to the nbx netset utility using the administrator username and password. 2 click system-wide settings > auto discovery . 3 enable the auto discover other devices ...

  • Page 147

    Verifying an analog terminal adapter or the ata port 147 operation, expect lower quality voice calls on that port. If you configure the port for voice calls, the performance is not optimized for faxes. Using power over ethernet with a 3c10400b ata the nbx analog terminal adapter 3c10400b meets the i...

  • Page 148

    148 c hapter 5: a nalog d evices to verify that the nbx system properly discovered the ata: 1 log in to the nbx netset utility using the administrator username and password. 2 click telephone configuration > ata . 3 use the mac address that you recorded prior to installing the ata to identify it in ...

  • Page 149: Bri-St D

    6 bri-st d igital l ine c ard this chapter tells you how to install and verify the installation of the optional isdn bri-st (basic rate interface) digital line card. For information about installing the system hardware components, see chapter 2 . The following sections describe how to add and config...

  • Page 150

    150 c hapter 6: bri-st d igital l ine c ard adding a bri-st digital line card to add an isdn bri-st digital line card to an nbx system, use the information in these sections: ■ preparing the nbx system for bri cards ■ ordering did, clip, and msn services for bri ■ inserting the bri-st digital line c...

  • Page 151

    Adding a bri-st digital line card 151 passes you three digits, you need no translator entries in the dial plan configuration file. If the carrier passes you four digits, you could add a single set of translator entries to the configuration file to remove the first digit (4) and use the remaining thr...

  • Page 152

    152 c hapter 6: bri-st d igital l ine c ard verifying a bri-st digital line card after you auto discover a bri-st digital line card, you can verify that it was properly discovered by using the nbx netset utility, described next, or by viewing the card’s status lights, which is described later. Using...

  • Page 153: E1 Isdn Pri D

    7 e1 isdn pri d igital l ine c ard this section describes how to add an e1 digital line card and how to connect to an e1 service provided by the local telephone company. In the nbx netset utility, digital line cards are referred to as either cards or boards. For information about installing system h...

  • Page 154

    154 c hapter 7: e1 isdn pri d igital l ine c ard adding an e1 digital line card the following sections tell you how to add an e1 digital line card to an nbx system: ■ preparing the nbx system for e1 cards ■ ordering did, clip, and msn services for e1 ■ inserting the e1 digital line card preparing th...

  • Page 155

    Adding an e1 digital line card 155 617-555-4100 through 617-555-4299. If the local telephone carrier passes you three digits, you need no translator entries in the dial plan configuration file. If the carrier passes you four digits, you could add a single set of translator entries to the configurati...

  • Page 156

    156 c hapter 7: e1 isdn pri d igital l ine c ard verifying an e1 digital line card after the auto discover process is completed, you can verify that the e1 digital line card has been properly discovered by using the nbx netset utility, described next, and by examining the status light on the digital...

  • Page 157: T1 D

    8 t1 d igital l ine c ard this chapter tells you how to install a t1 digital line card. In the nbx netset utility, digital line cards are referred to as either cards or boards. The following sections describe how to add a t1 digital line card (3c10116c and 3c10116d) and how to connect to a t1 servic...

  • Page 158

    158 c hapter 8: t1 d igital l ine c ard adding a t1 digital line card adding a t1 digital line card to a system requires: ■ preparing the nbx system for a t1 card ■ ordering did (direct inward dialing) services for t1 ■ enabling auto discover for digital line cards ■ inserting the t1 digital line ca...

  • Page 159

    Adding a t1 digital line card 159 if the ddi/did numbers match your internal extension numbers, the translator entries in your dial plan configuration file can be much simpler. Example: you plan to use internal extensions from 100 through 299, and the local telephone company assigns you numbers from...

  • Page 160

    160 c hapter 8: t1 d igital l ine c ard 6 wait at least 3 minutes. When you first insert the t1 card it must initialize and the nbx system must update its database. You must wait 3 minutes because the t1 card reboots twice during the initialization process. On a system with many devices, you may nee...

  • Page 161

    Verifying the t1 digital line card 161 for a complete description of the status lights on the front of the card, see “t1 digital line card” on page 36 . You are now ready to configure the t1 digital line card for either ds1 signaling or isdn pri signaling. See chapter 2, “device configuration,” in t...

  • Page 162

    162 c hapter 8: t1 d igital l ine c ard.

  • Page 163: Egacy

    9 3c om l egacy l ink c ards the 3com legacy link cards enable you to use existing meridian, norstar, or analog telephones with an nbx system. Each card supports up to 16 handsets using the existing telephone wiring, punchdown blocks, and connectors. 3com offers these legacy link cards ■ 3com legacy...

  • Page 164

    164 c hapter 9: 3c om l egacy l ink c ards information on the number of legacy link cards supported by an nbx system. ■ each card supports up to 16 handsets and is rated at 2 ren per port. Each card can support up to 8 fax devices. ■ you must have an analog telephone for each extension that is to be...

  • Page 165

    3com legacy link analog card 165 information on the number of legacy link cards supported by an nbx system. ■ the maximum loop length is 1000ft (300m). ■ handsets connected to the card can be configured through the button mappings page of the nbx netset utility. You can configure each phone individu...

  • Page 166

    166 c hapter 9: 3c om l egacy l ink c ards ■ you must install a license on your nbx system before the system will recognize legacy link cards. See “nbx licensing” on page 56 for information on the number of legacy link cards supported by an nbx system. ■ the maximum loop length is 1000ft (300m). ■ t...

  • Page 167

    Adding a legacy link card to an nbx system 167 that the card can supply line power to the phones through the telephone wiring. Adding a legacy link card to a system requires these steps: ■ prerequisites for installing a legacy link card ■ enabling auto discover for legacy link cards ■ installing the...

  • Page 168

    168 c hapter 9: 3c om l egacy l ink c ards adding the legacy link license key you must use the nbx netset utility to add the legacy link license key before the system will recognize a legacy link card. 1 log in to the nbx netset utility using the administrator login id and password. 2 click licenses...

  • Page 169

    Adding a legacy link card to an nbx system 169 5 tighten the left and right screws on the front of the card to secure it to the chassis. 6 if the nbx system is not already powered-up, then apply power at this stage. 7 check that the (card power) led is lit. 8 wait a few minutes until the port leds s...

  • Page 170

    170 c hapter 9: 3c om l egacy l ink c ards configuring a legacy link card there is no configuration necessary for a 3com legacy link card except when standard ip or ip on the fly is enabled on the nbx system. If you are using standard ip or ip on the fly on your nbx system, you must use the gwconfig...

  • Page 171

    Upgrading legacy link card software 171 to check the legacy link card software version: 1 log in to the nbx netset utility using the administrator login id and password. 2 click pstn gateway configuration > ata. 3 select a port on the gateway card, click the extension, and then click the status tab ...

  • Page 172

    172 c hapter 9: 3c om l egacy l ink c ards installing the gateway uploader the upload package is supplied as a set of files in a zipped folder. These may be installed anywhere convenient on your pc. Unzip the zip file provided in the citel technologies gateway uploader software upgrade release, into...

  • Page 173

    Upgrading legacy link card software 173 10 disconnect the serial cable from the gateway card. 11 ensure that the gateway card has completed its reboot (check indicator leds on the front panel). 12 re-connect the rj21 and external power connectors to the front of the gateway card. Upgrading software ...

  • Page 174

    174 c hapter 9: 3c om l egacy l ink c ards troubleshooting legacy link card installation if you encounter problems with a legacy link card, try checking the following items: ■ is the nbx system functioning properly? See the nbx documentation. ■ are the rj21x and 48v external power connectors firmly ...

  • Page 175

    Rj21x wiring for north america 175 models, and incorrect connection may result in damage to cards and/or phones. Legacy link cards use only the first 16 pairs of wires of the 25-pair cable for the handsets. The remaining pairs have no connection and are not used. Figure 38 line connector (rj21x) wir...

  • Page 176

    176 c hapter 9: 3c om l egacy l ink c ards table 33 card wiring for north american analog handsets pin wire color port handset rj11 pin 26 white-blue 01 01 3 1 blue-white 01 01 2 27 white-orange 02 02 3 2 orange-white 02 02 2 28 white-green 03 03 3 3 green-white 03 03 2 29 white-brown 04 04 3 4 brow...

  • Page 177

    Rj21x wiring for north america 177 table 34 card wiring chart for meridian handsets pin wire color port handset 26 white-blue 01 01 1 blue-white 01 01 27 white-orange 02 02 2 orange-white 02 02 28 white-green 03 03 3 green-white 03 03 29 white-brown 04 04 4 brown-white 04 04 30 white-slate 05 05 5 s...

  • Page 178

    178 c hapter 9: 3c om l egacy l ink c ards table 35 card wiring chart for norstar handsets pin wire color port handset 26 white-blue 01 01 1 blue-white 01 01 27 white-orange 02 02 2 orange-white 02 02 28 white-green 03 03 3 green-white 03 03 29 white-brown 04 04 4 brown-white 04 04 30 white-slate 05...

  • Page 179: Onfiguring

    10 c onfiguring ip t elephony this chapter describes ip telephony and provides instructions for configuring ip. It covers these topics: ■ ip telephony overview ■ implementing ip ■ standard ip configuration ■ ip on-the-fly configuration ■ providing the ncp ip address to devices ■ configuring ip telep...

  • Page 180

    180 c hapter 10: c onfiguring ip t elephony ip telephony overview you can integrate the nbx system into any network infrastructure because it can operate at either layer 2 (ethernet) or layer 3 (ip). For information on configuring an nbs system to run sip mode, see the nbx administrator’s guide. If ...

  • Page 181

    Ip telephony overview 181 standard ip configuration the nbx system must be configured differently in each of the following situations: ■ all telephones and devices are on the same subnetwork as the ncp. If you use standard ip with a dhcp server, verify that the server has enough ip addresses to hand...

  • Page 182

    182 c hapter 10: c onfiguring ip t elephony different subnets, you can configure the dhcp server to pass the ip address of the ncp to the device. See “providing the ncp ip address to devices” on page 182 . Ip on-the-fly configuration the nbx system must be configured differently in each of the follo...

  • Page 183

    Configuring ip telephony 183 rfc 2132 (dhcp options and bootp vendor extensions) defines vendor specific options that allow you to configure the server to send locally defined information to dhcp clients. Nbx system devices support option 184. If you create and activate option 184 on your dhcp serve...

  • Page 184

    184 c hapter 10: c onfiguring ip t elephony configuring ip on-the-fly before you configure ip on-the-fly, consider how many addresses you need. The number of addresses needed depends on the number of devices that are likely to use ip communications at one time and in one device location. For example...

  • Page 185

    Configuring ip telephony 185 you needed to initialize the card by connecting it to the same subnet as the ncp if you were installing the card on a subnet that was remote from the system’s ncp. With nbx r6.0 or higher, these cards support dhcp option 184. 3c10165d e1 digital line cards and 3c10116d t...

  • Page 186

    186 c hapter 10: c onfiguring ip t elephony ■ manually assigned ip settings — use these fields to configure the ip settings for the telephone. You can change an ip setting only if the corresponding field under ip settings reported by device is 0.0.0.0. If the field contains a value other than 0.0.0....

  • Page 187

    Configuring ip telephony 187 appendix c, “configuring option 184 on a windows 2000 dhcp server,” in the nbx administrator’s guide. The methods for configuring special options vary depending on the dhcp server, and the example in the nbx administrator’s guide may not apply directly to your dhcp serve...

  • Page 188

    188 c hapter 10: c onfiguring ip t elephony to manually configure channel ip addresses: 1 log in to the nbx netset utility using the administrator username and password. 2 if you have not already done so, use the auto discover feature or manual configuration to add the t1, e1, or isdn bri channels t...

  • Page 189

    Configuring ip telephony 189 low-bandwidth telephony to support remote users, you can configure a 3com telephone to operate over a low-bandwidth link. For reliable audio, the link must support throughput of at least 64 kbps. An example is a single b channel of a basic rate interface (bri) isdn line ...

  • Page 190

    190 c hapter 10: c onfiguring ip t elephony ncp. In the other direction, a call to the extension of the remote telephone initiates the connection. To ensure that there is time to complete the call, you may need to modify the time-out values of the system. Consult your 3com nbx voice-authorized partn...

  • Page 191

    Configuring ip telephony 191 to add a broadband connected telephone behind a napt device: 1 make sure the nbx system is set up for ip operations, either standard ip or ip on-the-fly. 3com recommends that you use a vpn connection to establish access from your home system to the nbx system network to ...

  • Page 192

    192 c hapter 10: c onfiguring ip t elephony.

  • Page 193: Roubleshooting

    11 t roubleshooting this chapter contains maintenance and troubleshooting information that can help you resolve simple problems. It covers these topics: ■ system-level troubleshooting ■ connecting a computer to a console port ■ servicing the network call processor battery ■ getting service and suppo...

  • Page 194

    194 c hapter 11: t roubleshooting your browser cannot connect to the nbx netset utility. No ip connectivity verify that the computer you are using to run the browser has network connectivity. See “establishing ip connectivity” on page 101 . Routing problems if your local ip environment includes a pr...

  • Page 195

    System-level troubleshooting 195 lose date and time when rebooting the system. Problem with the battery on the ncp. See “servicing the network call processor battery” on page 197 . Nbx netset is very slow in responding. Your network uses a proxy server for internet access. A common networking practi...

  • Page 196

    196 c hapter 11: t roubleshooting connecting a computer to a console port you can connect a computer directly to an nbx network call processor, an analog terminal adapter, digital and analog line cards, and the 3com attendant console and access cli commands and system status messages through a termi...

  • Page 197

    Servicing the network call processor battery 197 4 configure the connection to use the serial port to which you connected the cable and to use the settings in table 38 . All messages that associated with the board (for example, the initialization process) appear in the terminal emulation window. Cli...

  • Page 198

    198 c hapter 11: t roubleshooting.

  • Page 199: Pecifications

    A s pecifications specifications for nbx hardware: v3000 analog call processor 3102 business telephone v3000 bri call processor 2102 and 2102-ir business telephones v3001r call processor 1102 business telephone v5000 call processor 3101 and 3101sp basic telephones nbx 100 call processor 2101 basic t...

  • Page 200

    200 a ppendix a: s pecifications government approvals the 3com ® networked telephony solutions are in compliance with the industry standards listed in this section. Safety iec60950 edition 3 (plus all national deviations) en60950 1992 / a11: 1997 (plus zb & zc deviations) ul 60950-1 csa 22.2#950 3rd...

  • Page 201

    V3000 analog call processor 201 v3000 analog call processor see figure 1 on page 22 for information about v3000 connectors and status lights. Table 39 v3000 analog specifications weight 5.45 kg (12 lbs.) dimensions h: 42 mm (1.6 in.) w: 440 mm (17.3 in.) d: 355 mm (14 in.) compliance this is an fcc ...

  • Page 202

    202 a ppendix a: s pecifications v3000 bri call processor see figure 2 on page 24 for information about v3000 bri connectors and status lights. Table 40 v3000 br specifications weight 5.45 kg (12 lbs.) dimensions h: 42 mm (1.6 in.) w: 440 mm (17.3 in.) d: 355 mm (14 in.) compliance this is an fcc cl...

  • Page 203

    V3001r call processor 203 v3001r call processor see figure 3 on page 26 for information about v3001r connectors and status lights. Table 41 v30001r specifications weight 8.89 kg (19.61 lbs) dimensions h: 89 mm (3.5 in.) w: 440.7 mm (17.25 in.) d: 310.9 mm (12.24 in.) compliance this is an fcc class ...

  • Page 204

    204 a ppendix a: s pecifications v5000 call processor the v5000 (formerly the superstack 3 v5000) includes the box, fans, one or two power supplies, backplane, and mounting brackets. It can accommodate a second drive for disk mirroring. Nbx 100 call processor the nbx 100 call processor must reside i...

  • Page 205

    Nbx v3000 gateway chassis 205 nbx v3000 gateway chassis the v3000 chassis includes the metal box, fans and power supply, backplane, and mounting brackets. Connectors 10base2 port bnc male connector for external hub connection (bnc connector discontinued on 3c10110d) rj-45 10base-t dce port for exter...

  • Page 206

    206 a ppendix a: s pecifications nbx v5000 gateway chassis the v5000 chassis includes the metal box, fans and power supply, backplane, and mounting brackets. Nbx 100 6-slot chassis the nbx 100 6-slot chassis includes the fan, power supply, disk drive, backplane, and mounting brackets. Table 45 3c102...

  • Page 207

    Nbx analog line card 207 nbx analog line card an optional analog line card is the system’s interface to the telephone company’s co lines. Table 47 3c10114c nbx analog line card specifications weight 510 gm (18 oz) government approvals fcc part 68 fcc registration numbers: ssausa-25639-pf-tq fully pr...

  • Page 208

    208 a ppendix a: s pecifications nbx analog terminal card the analog terminal card is an optional card. It enables you to connect up to four analog components, such analog phones or fax machines, to an nbx system. Caution: the nbx analog terminal card is not intended to connect directly to any telep...

  • Page 209

    Nbx bri-st digital line card 209 nbx bri-st digital line card the bri-st digital line card enables you to connect a bri-st line to an nbx system through an nbx expansion chassis. Table 50 3c10164c-st bri-st digital line card specifications weight 455 gm (1 lb) connectors four rj-45 connectors (one f...

  • Page 210

    210 a ppendix a: s pecifications nbx e1 and t1 digital line cards the e1 and t1 digital line cards enable you to connect an e1 or t1 line to an nbx system. Nbx hub card the nbx hub card has been replaced by the nbx uplink card. Supports trunk side te at s/t interface supports line coding as pseudo-t...

  • Page 211

    Nbx uplink card 211 nbx uplink card the uplink card is an optional component that provides 10base connections. Warning: 3com telephones are intended for connection only on internal local area networks. Do not install them outside of buildings. Do not connect them to any networking device outside of ...

  • Page 212

    212 a ppendix a: s pecifications legacy link meridian card the 3com legacy link meridian card enables an nbx system to support meridian handsets. Legacy link norstar card the 3com legacy link analog card enables an nbx system to support analog handsets. Table 56 3c10391 nbx legacy link meridian card...

  • Page 213

    3102 business telephone 213 3102 business telephone the 3com 3102 business telephone (3c10402b) includes a 2 x 24 character display, 18 programmable buttons, 8 dedicated feature buttons, and a 10/100 switch port. 3102 business telephones can accept power from an ieee 802.3af-compliant (power over et...

  • Page 214

    214 a ppendix a: s pecifications 2102 and 2102-ir business telephones the 3com 2102 and 2102-ir business telephones, which are no longer available, include a 2 x 24 character display, 18 programmable buttons, 10 dedicated feature buttons, and a 10/100 mbps switch port. 3com 2102 series telephones th...

  • Page 215

    3101 and 3101sp basic telephones 215 3101 and 3101sp basic telephones the 3com 3101b (3c10401b) and 3101spb (3c10401spkrb) basic telephones include a 2 x 24 character display, four programmable buttons, and a 10/100 switch port. Electrical 3c10121-aa australia: 240vac, 50hz, 13w 3c10121-cn china: 22...

  • Page 216

    216 a ppendix a: s pecifications 2101 basic telephone the 3com 2101 basic telephone (no longer available) includes a 2 x 24 character display, three programmable buttons, and a 10/100 mbps switch port. 3105 attendant console the 3com 3105 (3c10224b) attendant console supports up to 100 functions wit...

  • Page 217

    1105 attendant console 217 1105 attendant console the 3com 1105 attendant console supports up to 100 functions with status led display (50 buttons, each with high/low shift position). It operates at 10mbps, in half duplex mode. 3106c cordless telephone the 3com 3106c cordless telephone is a high per...

  • Page 218

    218 a ppendix a: s pecifications 3107c cordless telephone the 3com 3107c cordless telephone is a high performance 900mhz narrow band fm device. Battery type: 3.6v 750mah nickel metal hydride rechargeable battery pack charging time: 5-6 hours max. To full charge battery pack duration: up to 7 hours t...

  • Page 219

    3103 managers telephone 219 3103 managers telephone the 3com 3103 managers telephone (3c10403b) is a multi-line poe-compatible device with a large display panel and two switched 10/100/1000 uplink ports 3100 entry telephone he 3com 3100 entry telephone (3c10399b) is a single-line poe-compatible devi...

  • Page 220

    220 a ppendix a: s pecifications 3108 wireless telephone the 3com 3108 wireless telephone is a wireless (802.11d) clamshell type voip telephone. The 3108 wireless telephone uses sip (session initiation protocol) as the control protocol. The 3108 operates with an nbx system that is running in sip mod...

  • Page 221

    3108 wireless telephone 221 security wep shared-key encryption wpa-psk (wpa with preshared keys) wpa2-psk (wpa2 with preshared keys) 802.1x with eap-tls 802.1x with eap-ttls 802.1x with peap (mschapv2) 802.11i cached pmk number of ca profile: 8 rfc 2246 rfc 3268 rfc 3546 rfc 3711 table 68 3108 wirel...

  • Page 222

    222 a ppendix a: s pecifications.

  • Page 223: Ircuit

    B c ircuit p rovisioning this appendix describes the circuit provisioning requirements for analog telephone lines, t1 lines, and for isdn pri services on t1 lines. It contains the following topics: ■ caller id choices for analog lines ■ t1 prerequisites ■ t1 recommendations ■ isdn pri prerequisites ...

  • Page 224

    224 a ppendix b: c ircuit p rovisioning t1 prerequisites all contact information must be available at time of installation, including telephone numbers and appropriate account representative contact information from the client’s carrier. T1 recommendations if the client is using standard (ds1) t1 li...

  • Page 225

    Isdn pri prerequisites 225 ■ csu — a csu (channel service unit) is required with each t1 installation. You must have an external csu when you use the 3c10116c t1 digital line card. 3c10116d includes an onboard csu. Many csus support conversion of esf (with b8zs) services into d4 (with ami). In some ...

  • Page 226

    226 a ppendix b: c ircuit p rovisioning recommended: ■ with 3 digit extensions 100-499, the last three digits of the did/dnis codes should be 100-499. ■ with 4 digit extensions 1000-4999, the last four digits of the did/dnis codes should be 1000-4999. ■ line hunting sequence — 3com recommends that t...

  • Page 227

    Isdn bri recommendations 227 isdn bri recommendations when you work with the telephone company to install an isdn bri circuit, 3com recommends the parameters discussed in the following sections. ■ interface — the bri connection supplied by the telephone company must terminate at an s/t interface. Co...

  • Page 228

    228 a ppendix b: c ircuit p rovisioning.

  • Page 229: Uidelines

    C g uidelines for c onnecting r emote a udio d evices this appendix provides guidelines for connecting a remote audio device to an nbx system. The remote audio device can be a 3com telephone, an analog line card, an analog terminal adapter (ata), an analog terminal card, a digital line card, or othe...

  • Page 230

    230 a ppendix c: g uidelines for c onnecting r emote a udio d evices communication latency requirements the interconnect latency requirements can be broken into two main categories: large packet latency and small packet latency. Depending on the configuration of the interconnection mechanism, these ...

  • Page 231

    Bandwidth requirements 231 bandwidth requirements the interconnect bandwidth requirements depend on the selected audio compression and system configuration [layer 2 or layer 3 (ip)] topology. Nbx default audio settings deliver optimum audio quality. Any change to default audio settings affects audio...

  • Page 232

    232 a ppendix c: g uidelines for c onnecting r emote a udio d evices installing fax machines with atas when installing a fax machine with a single-port analog terminal adapter, consider the following points: ■ a fax machine requires twice the bandwidth (160 kbps) of a voice device. ■ a fax machine m...

  • Page 233: Btaining

    D o btaining s upport for y our 3c om p roducts 3com offers product registration, case management, and repair services through esupport.3com.Com . You must have a user name and password to access these services, which are described in this appendix. Register your product to gain service benefits to ...

  • Page 234

    234 a ppendix d: o btaining s upport for y our 3c om p roducts purchase extended warranty and professional services to enhance response times or extend your warranty benefits, you can purchase value-added services such as 24x7 telephone technical support, software upgrades, onsite assistance, or adv...

  • Page 235

    Contact us 235 telephone technical support and repair to obtain telephone support as part of your warranty and other service benefits, you must first register your product at: http://esupport.3com.Com/ when you contact 3com for assistance, please have the following information ready: ■ product model...

  • Page 236

    236 a ppendix d: o btaining s upport for y our 3c om p roducts europe, middle east, and africa — telephone technical support and repair from anywhere in these regions, call: +44 (0)1442 435529 from the following countries, call the appropriate number: austria belgium denmark finland france germany h...

  • Page 237: Ndex

    I ndex numbers 10base-t hub and uplink card 45 1102 business telephone specifications 214 1105 attendant console specifications 217 2101 basic telephone connecting 125 specifications 216 2102 business telephone connecting 125 specifications 214 3100 entry telephone 53 connecting 125 license 73 light...

  • Page 238

    238 i ndex bri-st digital line card 150 e1 digital line card 154 t1 digital line card 158, 166 telephones 121 always open isdn connection 189 analog devices analog line card 105 analog terminal adapter (ata) 50 analog terminal card 45, 107 connecting 143 analog line card auto discovering 139 descrip...

  • Page 239

    D 239 number of, in nbx 100 system 31 specifications 204 wall-mount dimensions for nbx 100 96 co e1 status light 41 t1 status light 37 com1 and com2 ports nbx 100 32 v5000 29 conference call multicast addresses 119 configuring a line card port 116 configuring ip for subnetworks 181 ip on-the-fly 182...

  • Page 240

    240 i ndex description of 39 inserting (caution) 155 installing e1 lines 82 specifications 210 status lights (leds) 40 e911, isdn pri signaling 157 electrical prerequisites 81 e-mail support 234 e-mail technical support, asia and pacific rim 235 emergency dialing 157 enabling 21 engineering services...

  • Page 241

    K 241 providing call processor ip address to devices 182 ip configuration, cli 197 ip precedence 85 ip tos 85 isdn remote telephone connection 189 isdn (integrated services digital network) 83 isdn pri signaling e911 connectivity 157 isdn router, filtering multicasts 118 k keyset mode, description 1...

  • Page 242

    242 i ndex installation questions 82 unpacking 93 nbx v3000 mac address 93 nbxipconfig 196 nbxipconfig, setting ip information 197 ncp e1 status light 42 t1 status light 38 network address port translation 138, 190 network jack poe 110, 125 nortel norstar 163 o obtaining technical support 234 online...

  • Page 243

    T 243 installing fax machines with 232 specifications 208 status lights 51 sip 21 enabling 21 sip mode platforms supported 59 software upgrades contract 234 solving problems online 233 specifications 1102 business telephone 214 1105 attendant console 217 2101 basic telephone 216 2102 business teleph...

  • Page 244

    244 i ndex status lights (leds) 37, 41 t1 digital line cards 157 table of 3com support contact numbers 234 technical support, asia and pacific rim 235 technical support, europe, middle east, and africa 236 telephone adding 121 analog 45, 143 auto discover 121 connecting the power adapter 109, 125 co...

  • Page 245

    Fcc c lass a v erification s tatement this equipment has been tested and found to comply with the limits for a class a digital device, pursuant to part 15 of fcc rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commerc...

  • Page 246

    I ndustry c anada n otice notice: the industry canada (ic) label identifies certified equipment. This certification means that the equipment meets the telecommunications network protective, operational, and safety requirements as prescribed in the appropriate terminal equipment technical requirement...

  • Page 247

    (f) termination. 3com may terminate this section 1 and the licenses granted hereby upon the breach by you of any the provisions of this section 1. Upon such termination, you agree to return the product, including the software and all copies and portions thereof, to 3com. 2 limited warranty hardware:...

  • Page 248

    Financial loss arising out of or in connection with the sale, installation, maintenance, use, performance, failure, or interruption of its products, even if 3com or its authorized reseller has been advised of the possibility of such damages, and limits its liability to repair, replacement, or refund...