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3Com NETBuilder Installation Manual - page 68
B-4
A
PPENDIX
B: T
ECHNICAL
S
UPPORT
Support from 3Com
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SS2TRHWBook Page 4 Monday, May 5, 1997 3:11 PM
Summary of NETBuilder
Page 1
® http://www.3com.Com/ installing the superstack ® ii netbuilder ® token ring and frad bridge/router models 32x and 52x part no. 09-0848-003 published may 1997 ss2trhwbook page i monday, may 5, 1997 3:11 pm.
Page 2
Ii 3com corporation 5400 bayfront plaza santa clara, california 95052-8145 copyright © 3com corporation, 1997. All rights reserved. No part of this documentation may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation, or adaptation) wit...
Page 3
Iii modifications modifications or changes made to this device, and not approved by 3com, may void the authority granted by the fcc, or other such agency, to operate this equipment. Shielded cables connections between 3com equipment and other equipment and peripherals must be made using shielded cab...
Page 4
Iv ce notice marking by the following symbol indicates compliance of this equipment with the emc and telecom directives of the european community. Such marking is indicative that this equipment meets or exceeds the following technical standards: ■ en 55022 — limits and methods of measurement of radi...
Page 5: Ontents
V c ontents a bout t his g uide conventions 1 1 i nstalling the h ardware required equipment 1-1 mounting 1-3 rack-mount kit 1-3 installing on a tabletop 1-3 stacking with brackets 1-4 installing in a rack 1-4 cabling the connectors 1-5 cabling the lan connector (models 323, 327, and 52x) 1-6 cablin...
Page 6
Vi connectors and cables 2-3 console cables 2-3 pc cable 2-4 terminal cable 2-5 modem cable 2-6 lan connectors and cables 2-6 utp connector and cable 2-6 stp connector and cable 2-7 cabling standards 2-8 serial cables 2-9 v.35 to v.35 dce cable (32x) 2-9 v.35 to v.35 direct connect cable (32x) 2-10 ...
Page 7: Isdn L
Vii a p rovisioning y our isdn l ine ordering north american isdn bri services a-1 north american switch provisioning tables a-3 at&t 5ess switch a-4 at&t 5ess custom switch a-5 dms 100 and national isdn a-6 siemens ewsd switch a-7 spids a-7 nt1s and power supplies a-8 ordering german isdn bri servi...
Page 8
Viii ss2trhwbook page viii monday, may 5, 1997 3:11 pm.
Page 9: Bout
A bout t his g uide this guide includes complete hardware installation and cabling information for your superstack ® ii netbuilder ® bridge/router model 32x or 52x. This guide is for the following audience: ■ inexperienced end users configuring their first internetworking device ■ experienced networ...
Page 10
2 c hapter : a bout t his g uide ss2trhwbook page 2 monday, may 5, 1997 3:11 pm.
Page 11: Nstalling
1 i nstalling the h ardware this chapter describes how to install your superstack ii netbuilder bridge/router. Required equipment table 1-1 lists the items you receive in the shipping carton and items you need to provide. Table 1-1 equipment received and equipment needed shipping carton contents sup...
Page 12
1-2 c hapter 1: i nstalling the h ardware * the software is preinstalled in the flash memory drive of the bridge/router and automatically loads when you turn on the power. The software cd-rom is for software recovery purposes only. Warning: to eliminate cable noise emission in excess of fcc regulati...
Page 13
Mounting 1-3 mounting you can mount your bridge/router on a tabletop, stack it, or mount it in a rack. Rack-mount kit the rack-mount kit contains the following hardware: figure 1-1 rack-mount kit contents installing on a tabletop if you plan to install your bridge/router on a tabletop, attach the ru...
Page 14
1-4 c hapter 1: i nstalling the h ardware stacking with brackets the stacking brackets can be used to securely stack several bridge/routers on a tabletop. Use the stacking brackets and the m4x8 mm panhead stacking screws shown in figure 1-1. Installing in a rack to install the bridge/router in a rac...
Page 15
Cabling the connectors 1-5 2 hold the chassis between the poles of the rack and attach the brackets to the rack using panhead screws (you must provide these screws). Tighten each screw securely. Caution: using fewer than two screws to secure the brackets to the rack may cause the boundary router to ...
Page 16
1-6 c hapter 1: i nstalling the h ardware cabling the lan connector (models 323, 327, and 52x) this section applies to models 323, 327, and 52x only. You can use only one type of lan connector on each bridge/router. The following figure shows how to cable a lan connector. For more information on aui...
Page 17
Cabling the connectors 1-7 cabling the serial connectors the serial connectors provide the following options: ■ the universal connector can be converted to a v.35, v.36, x.21, rs-449, or rs-232 connector. ■ all serial connectors can function in either dte or dce-like mode, which allows you to connec...
Page 18
1-8 c hapter 1: i nstalling the h ardware the following figures show how to cable the serial connectors. Models 32x (dte mode) models 32x (dce-like mode) serial universal (b) v.35 (a) rs-232 (c) b link active fault c system superstack ii netbuilder status run fwd power /fault load test console a rs-...
Page 19
Cabling the connectors 1-9 models 52x (dte mode) models 52x (dce-like mode) v.35 adapter x.21 adapter rs-449/v.36 dce or rs-232 dce cables s/t b1 link line act line error connect fault isdn serial universal (b) rs-232 (c) b2 b link active fault c rs-232 dce cable ibm cluster controller v.35 direct c...
Page 20
1-10 c hapter 1: i nstalling the h ardware attaching a redundant power system you can attach your superstack ii bridge/router to a superstack ii redundant power system (rps). You will need to order the connecting cable (part number 3c8101) from 3com. The following figure shows where to attach this c...
Page 21
Connecting a pc, terminal, or modem 1-11 connecting a pc, terminal, or modem connect a pc running a terminal emulation program, a terminal, or a modem to the console port on the superstack ii bridge/router to configure the bridge/router software and review startup and system operation messages. To c...
Page 22
1-12 c hapter 1: i nstalling the h ardware shutting down if your superstack ii system is not connected to an rps, turn off the power by pressing the off (0) side of the power switch on the back panel. If your system is connected to an rps, turn off the power by unplugging the rps cable from the syst...
Page 23: Verview
2 o verview this chapter provides an overview of the superstack ii netbuilder bridge/router, including information on: ■ model features ■ chassis panels ■ leds ■ dip switches ■ hardware interrupt switch ■ connectors and cables ■ physical specifications model features table 2-1 lists each superstack ...
Page 24
2-2 c hapter 2: o verview figur e 2-1 chassis fr ont panels lan 16mb active fault utp stp serial universal (b) v.35 (a) rs-232 (c) b link active fault c system superstack ii netbuilder status run fwd power /fault load test console a model 32x model 52x stp connector console connector universal conne...
Page 25
Leds 2-3 figure 2-2 chassis back panel leds see “led meanings” on page 4-3 for a complete description of the superstack ii bridge/router leds. Hardware interrupt switch the hardware interrupt switch is located on the left side of the bridge/router (when facing the front panel). It is recessed into a...
Page 26
2-4 c hapter 2: o verview pc cable figure 2-3 shows the pinouts for a 9-pin female to 9-pin female pc cable. A null modem-type cable may be used. Figure 2-3 9-pin to 9-pin pc cable (null modem-type) 5 4 3 2 1 9 8 7 6 5 4 3 2 1 9 8 7 6 name abbr pin pin abbr name 9-pin female connector 9-pin female c...
Page 27
Connectors and cables 2-5 terminal cable figure 2-4 shows the pinouts for a 9-pin female to 25-pin terminal cable. A null modem-type cable may be used. Figure 2-4 9-pin to 25-pin terminal cable (null modem-type) 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 5 4 3 2 1 9 8 7 6 name...
Page 28
2-6 c hapter 2: o verview modem cable figure 2-5 shows the pinouts for a 9-pin female to 25-pin male modem cable. A straight-through-type cable may be used. Figure 2-5 9-pin to 25-pin modem cable (straight-through-type) lan connectors and cables the bridge/router has two token ring connectors. Only ...
Page 29
Connectors and cables 2-7 stp connector and cable the following figure shows the pinouts of the stp connector (db-9). The connector bodies connect the cable shield to chassis ground. Table 2-2 lists cable types, multistation access units (maus), and emissions classes compatible with the stp connecto...
Page 30
2-8 c hapter 2: o verview auxiliary power. Auxiliary +5 volt power is available on the stp connector for specialty powered maus, powered port expanders, or signal conversion devices such as token ring stp-to-fiber optic transceivers. To use the auxiliary power pins, follow the guidelines in table 2-...
Page 31
Connectors and cables 2-9 serial cables the following cables can be used with the serial port connectors. V.35 to v.35 dce cable (32x) this straight-through cable connects the v.35 port on a bridge/router to a standard v.35 dce device. Figure 2-6 v.35 straight-through cable 3com does not sell this c...
Page 32
2-10 c hapter 2: o verview v.35 to v.35 direct connect cable (32x) this cable connects a v.35 port of the bridge/router to a v.35 port of an sna legacy device. Figure 2-7 v.35 to v.35 direct-connect cable 3com does not sell this cable. B f l r v z dd jj nn d j n t x bb ff ll c h m s w a ee kk a e k ...
Page 33
Connectors and cables 2-11 universal to v.35 adapter cable to connect a superstack ii bridge/router to a v.35 dce device, cable the universal connector using a v.35 adapter cable. Figure 2-8 shows the pin assignments of the v.35 adapter cable. When constructing your own v.35 adapter cables, the requ...
Page 34
2-12 c hapter 2: o verview universal to v.35 direct connect cable this cable connects a universal port on the bridge/router to the v.35 port on an sna legacy device. Figure 2-9 universal to v.35 direct connect cable you can order this cable from 3com (part number 3c8135). B f l r v z dd jj nn d j n ...
Page 35
Connectors and cables 2-13 universal to rs-449/v.36 dce cable to connect a superstack ii bridge/router to a v.36 dce device, cable the universal connector using a v.36 adapter cable. Figure 2-10 shows the pin assignments of the v.36 adapter cable. When constructing your own v.36 adapter cables, the ...
Page 36
2-14 c hapter 2: o verview universal to rs-449/v.36 direct connect cable this cable connects the universal connector on the bridge/router to the rs-449/v.36 port of an sna legacy device. Figure 2-11 universal to rs-449/v.36 direct-connect cable 3com does not sell this cable. 1 2 3 4 5 6 7 8 9 10 11 ...
Page 37
Connectors and cables 2-15 universal to rs-232 dce cable this cable connects the universal port on a superstack ii netbuilder bridge/router to an rs-232 interface on a dce device. Figure 2-12 universal to rs-232 dce cable you can order this cable from 3com (part number 3c8023). 1 2 3 4 5 6 7 8 9 10 ...
Page 38
2-16 c hapter 2: o verview universal to rs-232 direct connect cable this cable connects the universal port on the bridge/router to the rs-232 port on an sna legacy device. Figure 2-13 universal to rs-232 direct-connect cable you can order this cable from 3com (part number 3c8123). 1 2 3 4 5 6 7 8 9 ...
Page 39
Connectors and cables 2-17 rs-232 to rs-232 dce cable this straight-through cable connects the rs-232 port on a superstack ii bridge/router to a standard rs-232 dce device. Figure 2-14 shows the pin assignments of the rs-232 cable. Figure 2-14 rs-232 straight-through cable 3com does not sell this ca...
Page 40
2-18 c hapter 2: o verview rs-232 to rs-232 direct connect cable this cable connects the rs-232 port on the bridge/router to an rs-232 port on an sna legacy device. Figure 2-15 rs-232 to rs-232 direct-connect cable you can order this cable from 3com (part number 3c8132). 1 2 3 4 5 6 7 8 9 10 11 12 1...
Page 41
Connectors and cables 2-19 universal to x.21 adapter cable if you want to connect any of the superstack ii bridge/routers documented in this guide to an x.21 dce device, cable the connector marked universal using an x.21 adapter cable. Figure 2-16 shows the pin assignments of the x.21 adapter cable....
Page 42
2-20 c hapter 2: o verview when constructing your own x.21 adapter cables, the required cable type is equivalent to belden part number 9839. Cable length is limited to ccitt standard v.11 appendix i.2. You can order the x.21 adapter cable from 3com (part number 3c8021). X.21 european connector compl...
Page 43
Physical specifications 2-21 physical specifications table 2-7 provides the environmental requirements of model 32x and 52x bridge/routers. Table 2-7 environmental requirements for model 32x and 52x bridge/routers parameter minimum requirement maximum requirement temperature operating 5 ° c 40 ° c n...
Page 44
2-22 c hapter 2: o verview ss2trhwbook page 22 monday, may 5, 1997 3:11 pm.
Page 45: Pgrading
3 u pgrading m emory the following memory upgrades are available from 3com for your bridge/router: ■ 4 mb (3c8104) flash memory ■ 4 mb dram (3c8040) complete the following sections to install flash memory or dram in your superstack ii bridge/router. Caution: if you install the flash memory upgrade a...
Page 46
3-2 c hapter 3: u pgrading m emory caution: make sure you do not accidentally alter the dip switch settings when you remove the cover. Installing memory to install the flash memory and/or dram simm, follow these steps: 1 with the chips facing toward the back of the bridge/router, place the silver co...
Page 47
Reinstalling the cover 3-3 reinstalling the cover 1 reinstall the cover on the superstack ii bridge/router and reattach it to the chassis with the two screws. 2 place the upgrade sticker included in your kit on the chassis, as shown. If you have both the flash memory and the dram memory upgrade kits...
Page 48
3-4 c hapter 3: u pgrading m emory ss2trhwbook page 4 monday, may 5, 1997 3:11 pm.
Page 49: Roubleshooting
4 t roubleshooting this chapter describes troubleshooting using the leds on the front panel of the system. If the power/fault led appears yellow at any time during the startup process, the bridge/router has encountered a problem during system test or system software load. If the power/fault led appe...
Page 50
4-2 c hapter 4: t roubleshooting troubleshooting during the test phase when a problem occurs during the test phase, the status leds light in a particular pattern. Table 4-1 shows the status led pattern, the problem associated with that pattern, and the action to take. Troubleshooting during the load...
Page 51
Led meanings 4-3 led meanings table 4-3 provides the meanings for the lit leds on a superstack ii bridge/router. On on on on on yellow write to flash file system failed. Call your network supplier for assistance. Table 4-2 system software load errors (continued) status leds 1 2 3 4 load led power/fa...
Page 52
4-4 c hapter 4: t roubleshooting troubleshooting the token ring connection this section is not applicable to model 320. Table 4-4 summarizes problems that can occur with a token ring connection and what action you can take. Table 4-4 troubleshooting the token ring connection (models 327 and 527 only...
Page 53
Troubleshooting the token ring connection 4-5 path 1 is up, but the system does not appear to be communicating with other network devices. The system may have attempted to enter the token ring at the wrong speed. Check the setting of the ring speed for path 1 (show !1 -path baud). Make sure that the...
Page 54
4-6 c hapter 4: t roubleshooting if you experience a problem or receive an error message that is not documented in table 4-4, contact your network supplier. The mac address of the system does not appear on the token ring network. The mac address on the network is in noncanonical format. The mac addr...
Page 55: Rovisioning
A p rovisioning y our isdn l ine this appendix provides north american (u.S. And canada) and german provisioning information for the superstack ii netbuilder bridge/routers and boundary routers using an integrated services digital network (isdn) line with a basic rate interface (bri). If your isdn l...
Page 56
A-2 a ppendix a: p rovisioning y our isdn l ine 6 if desired, ask for an nt1 to connect your superstack ii bridge/router to the isdn line. (you can also purchase an nt1 from a reseller.) 7 fill out the isdn information sheet: ask for the following information: ■ isdn switch type. Ask the representat...
Page 57
North american switch provisioning tables a-3 your telephone company gives you the phone number and spid number after it installs your line. If your telephone company has the ioc for a superstack ii bridge/router or boundary router, you do not need to complete step 8. 8 provide provisioning informat...
Page 58
A-4 a ppendix a: p rovisioning y our isdn l ine at&t 5ess switch to order isdn service for an at&t 5ess switch, provide the telephone company with the information in table a-1. Table a-1 ordering isdn service for an at&t 5ess switch required information specification line type national isdn 1 line l...
Page 59
North american switch provisioning tables a-5 at&t 5ess custom switch to order isdn service for an at&t 5ess custom switch, provide the telephone company with the information in table a-2. A point-to-point configuration on a superstack ii bridge/router or boundary router is selected by setting the s...
Page 60
A-6 a ppendix a: p rovisioning y our isdn l ine dms 100 and national isdn to order isdn service for a dms 100 or national isdn switch, provide the telephone company with the information in table a-3. Table a-3 ordering isdn service for a dms 100 switch required information specification line type dm...
Page 61
Spids a-7 siemens ewsd switch to order isdn service for a siemens ewsd switch, provide the phone company with the information in table a-3. Spids when you request services, you may also need the following information about spids and other service attributes: ■ request multipoint, initializing termin...
Page 62
A-8 a ppendix a: p rovisioning y our isdn l ine ■ the spid numbers must be unique. The 2-digit tid can be any number from 0 to 62. The tid has no effect on the operation of the superstack ii bridge/router, but it is a necessary part of the spid that the bridge/router uses to gain access to the isdn ...
Page 63
Ordering german isdn bri services a-9 not all nt1s provide phantom power; for example, the ami nt1 from at&t does not. If you connect the superstack ii bridge/router to an nt1 that does not provide phantom power, you must turn off phantom power detection before you can dial successfully. Turn off ph...
Page 64
A-10 a ppendix a: p rovisioning y our isdn l ine ss2trhwbook page 10 monday, may 5, 1997 3:11 pm.
Page 65: Echnical
B t echnical s upport 3com provides easy access to technical support information through a variety of services. This appendix describes these services. Information contained in this appendix is correct at time of publication. For the very latest, we recommend that you access 3com corporation’s world...
Page 66
B-2 a ppendix b: t echnical s upport access by analog modem to reach the service by modem, set your modem to 8 data bits, no parity, and 1 stop bit. Call the telephone number nearest you: access by digital modem isdn users can dial in to 3combbs using a digital modem for fast access up to 56 kbps. T...
Page 67
Support from your network supplier b-3 local access numbers are available within the following countries: 3comforum on compuserve online service 3comforum is a compuserve-based service containing patches, software, drivers, and technical articles about all 3com products, as well as a messaging secti...
Page 68
B-4 a ppendix b: t echnical s upport support from 3com if you are unable to receive support from your network supplier, technical support contracts are available from 3com. Contact your local 3com sales office to find your authorized service provider using one of these numbers: regional sales office...
Page 69
Returning products for repair b-5 returning products for repair before you send a product directly to 3com for repair, you must first obtain a return materials authorization (rma) number. Products sent to 3com without rma numbers will be returned to the sender unopened, at the sender’s expense. To o...
Page 70
Ss2trhwbook page 6 monday, may 5, 1997 3:11 pm.
Page 71: Ndex
I ndex numerics 3com bulletin board service (3combbs) b-1 3com sales offices b-4 3com url b-1 3comfacts b-2 3comforum b-3 a at&t 5ess switch custom, ordering a-5 standard, ordering a-4 auxiliary power 2-8 b back panel 2-3 bulletin board service b-1 c cables console 2-3 isdn 2-20 modem 2-6 pc 2-4 rs-...
Page 72
2 i ndex i ibm cluster controller 1-7 installing in a rack 1-4 on a tabletop 1-3 stacking with brackets 1-4 isdn acquiring telecommunication services a-9 cable 2-20 german bri services a-9 information sheet a-2 north american bri services a-1 phantom power a-9 provisioning tables a-3 spids a-7 l led...
Page 73
I ndex 3 token ring connection, troubleshooting 4-4 troubleshooting deleted image files 4-2 during test phase 4-2 led meanings 4-3 load errors 4-2 load phase 4-2 token ring connection 4-4 u upgrading memory 3-1 url b-1 utp cable 2-6 connector 2-6 v v.35 cable adapter 2-11 dce straight-through 2-9 di...
Page 74
4 i ndex ss2trhwbook page 4 monday, may 5, 1997 3:11 pm.
Page 75
3com corporation l imited w arranty h ardware 3com warrants its hardware products to be free from defects in workmanship and materials, under normal use and service, for the following lengths of time from the date of purchase from 3com or its authorized reseller: if a product does not operate as war...
Page 76
3com shall not be liable under this warranty if its testing and examination disclose that the alleged defect in the product does not exist or was caused by customer’s or any third person’s misuse, neglect, improper installation or testing, unauthorized attempts to repair or modify, or any other caus...