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3Ware 9690SA Series User Manual

Other manuals for 9690SA Series: Specification, Installation Manual
Manual is about: SAS/SATA RAID Software RAID controllers

Summary of 9690SA Series

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    3ware ® sas/sata raid software user guide supports the 9650se and 9690sa models pn 720-0184-00 august 2008 user guide.

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    Copyright ©2004-2008 applied micro circuits corporation (amcc). All rights reserved. This publication may be copied or reproduced for reference purposes only. All other purposes require the express written consent of amcc, 215 moffett park drive, sunnyvale, ca 94089. Amcc shall not be responsible or...

  • Page 3: Table of Contents

    Www.3ware.Com iii table of contents about this user guide. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ix how this user guide is organized . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ix conventions . . . . . . . . . . . . . . . . ...

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    Iv 3ware sas/sata raid software user guide, version 9.5.1 installing the driver when your primary storage will be managed by the 3ware raid controller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57 installing the driver when your secondar...

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    Www.3ware.Com v setting unit policies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116 enabling and disabling the unit write cache . . . . . . . . . . . . . . . . . . . . . . . . . . . 118 enabling or disabling auto verify for a unit . . . . . . . ....

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    Vi 3ware sas/sata raid software user guide, version 9.5.1 chapter 10. Maintaining your controller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .179 determining the current version of your 3ware driver . . . . . . . . . . . . . . . . . . . . . . 179 updating the firmware and dr...

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    Www.3ware.Com vii error and notification messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 258 error and notification message details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 264 appendices . . . . . . . . . . . . . . . . . . . . . . . . . ...

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    Viii 3ware sas/sata raid software user guide, version 9.5.1.

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    Ix 3ware sas/sata raid software user guide, version 9.5.1 about this user guide this document, 3ware sas/sata raid software user guide, version 9.5.1 , provides instructions for configuring and maintaining raid units on 3ware 9690sa and 9650se series raid controllers, using software and firmware ver...

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    X 3ware sas/sata raid software user guide, version 9.5.1 2. Getting started provides a summary of the process you should follow to get started using your 3ware raid controller. 3. First-time raid configuration using 3bm provides step-by-step instructions for configuring raid units in the bios (3bm) ...

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    Conventions www.3ware.Com xi conventions the following conventions are used throughout this guide: • 3bm refers to the 3ware bios manager. • 3dm and 3dm 2 both refer to the 3ware disk manager, version 2. • in the sections that describe using 3dm, current controller is used to refer to the controller...

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    Xii 3ware sas/sata raid software user guide, version 9.5.1 to make use of the 3ware html bookshelf 1 to launch the bookshelf at the opening page, do one of the following: • for windows, from the start menu, choose programs > amcc > bookshelf shortcut. • navigate to the 3warehtmlbookshelf folder on t...

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    Www.3ware.Com 1 1 introducing the 3ware ® sas/ sata raid controller amcc 3ware raid controllers deliver full-featured, true hardware raid to servers and workstations. Amcc's raid controllers offer serial attached scsi (sas) and serial ata (sata) interfaces. Combined with an advanced raid management ...

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    Introducing the 3ware® sas/sata raid controller 2 3ware sas/sata raid software user guide, version 9.5.1 • support for the i 2 c-mux-sm1 on the 9690sa • 8th-generation storswitch™ non-blocking switch fabric for maximum controller output • simultaneous raid 6 parity generation to maximize raid 6 perf...

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    System requirements www.3ware.Com 3 drive requirements for 9650se model controllers depending on the particular model, the 3ware raid controller may be connected to two, four, eight, twelve, sixteen, or twenty-four sata drives using the supplied interface cables. Drives must meet sata-1 (1.5 gb/s) o...

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    Introducing the 3ware® sas/sata raid controller 4 3ware sas/sata raid software user guide, version 9.5.1 a list of drives that have been tested is available at http://www.3ware.Com/products/sys_compatibility.Asp drives may be of any capacity or physical form factor. The length of internal unshielded...

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    Understanding raid concepts and levels www.3ware.Com 5 in addition: • javascript must be enabled • cookies must be enabled • for best viewing, screen resolution should be 1024 x 768 or greater, with 16-bit color or greater. For a complete listing of features and system requirements, refer to the 3wa...

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    Introducing the 3ware® sas/sata raid controller 6 3ware sas/sata raid software user guide, version 9.5.1 • distributed parity . Parity works in combination with striping on raid 5, raid 6, and raid 50. Parity information is written to each of the striped drives, in rotation. Should a failure occur, ...

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    Understanding raid concepts and levels www.3ware.Com 7 figure 2. Raid 0 configuration example raid 1 raid 1 provides fault tolerance and a speed advantage over non-raid disks. Raid 1 is also known as a mirrored array. Mirroring is done on pairs of drives. Mirrored disk arrays write the same data to ...

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    Introducing the 3ware® sas/sata raid controller 8 3ware sas/sata raid software user guide, version 9.5.1 raid 5 is able to tolerate 1 drive failure in the unit. Figure 4. Raid 5 configuration example raid 6 raid 6 requires a 3ware 9650se or 9690sa raid controller. Raid 6 provides greater redundancy ...

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    Understanding raid concepts and levels www.3ware.Com 9 figure 5. Raid 6 configuration example raid 10 raid 10 is a combination of striped and mirrored arrays for fault tolerance and high performance. When drives are configured as a striped mirrored array, the disks are configured using both raid 0 a...

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    Introducing the 3ware® sas/sata raid controller 10 3ware sas/sata raid software user guide, version 9.5.1 figure 6. Raid 10 configuration example raid 50 raid 50 is a combination of raid 5 with raid 0. This array type provides fault tolerance and high performance. Raid 50 requires a minimum of six d...

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    Understanding raid concepts and levels www.3ware.Com 11 figure 7. Raid 50 configuration example single disk a single drive can be configured as a unit through 3ware software. (3bm, 3dm 2, or cli). Like disks in other raid configurations, single disks contain 3ware disk control block (dcb) informatio...

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    Introducing the 3ware® sas/sata raid controller 12 3ware sas/sata raid software user guide, version 9.5.1 determining what raid level to use your choice of which type of raid unit (array) to create will depend on your needs. You may wish to maximize speed of access, total amount of storage, or redun...

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    Understanding raid concepts and levels www.3ware.Com 13 using drive capacity efficiently to make the most efficient use of drive capacity, it is advisable to use drives of the same capacity in a unit. This is because the capacity of each drive is limited to the capacity of the smallest drive in the ...

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    Introducing the 3ware® sas/sata raid controller 14 3ware sas/sata raid software user guide, version 9.5.1 down to 120 gb. For more information, see the discussion of drive coercion under “creating a hot spare” on page 113. Support for over 2 terabytes windows 2000, windows xp (32-bit), windows 2003 ...

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    3ware tools for configuration and management www.3ware.Com 15 3ware tools for configuration and management 3ware software tools let you easily configure the drives attached to your 3ware raid controller, specifying which drives should be used together as a raid unit and the type of raid configuratio...

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    Introducing the 3ware® sas/sata raid controller 16 3ware sas/sata raid software user guide, version 9.5.1 • 3ware cli (command line interface) the 3ware cli provides the functionality available in 3dm through a command line interface. You can view unit status and version information and perform main...

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    Monitoring, maintenance, and troubleshooting features www.3ware.Com 17 • verification and media scans. The verify task verifies all redundant units, and checks for media errors on single disks, spares and raid 0 unit members. If the disk drive is part of a redundant unit, error locations that are fo...

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    Www.3ware.Com 18 2 getting started with your 3ware raid controller setting up your 3ware raid controller involves these main steps: • physically install the raid controller and drives • configure a raid unit • install the driver and make the operating system aware of the new drives • set up manageme...

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    Www.3ware.Com 19 installation in. Chapter 3, “first-time raid configuration using 3bm.” additional information about configuration is also included in the later chapters of this user guide. If the operating system is already installed on another drive in your system, you can configure units through ...

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    Getting started with your 3ware raid controller 20 3ware sas/sata raid software user guide, version 9.5.1 initial settings for policies and background tasks the table below lists the default settings for policies and background tasks. These settings are used if you do not explicitly change the polic...

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    Www.3ware.Com 21 background task settings (for details, see “scheduling background tasks” on page 173 and “setting background task rate” on page 172) verify task schedules basic - friday 12:00 am advanced - daily, starting at 12:00 am and running for 24 hours 3dm, 3bm, cli 3dm, cli follow verify tas...

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    Www.3ware.Com 22 3 first-time raid configuration using 3bm if you will install the operating system on and boot from a unit managed through the new 3ware raid controller, follow the steps in this chapter to use the 3ware bios manager (3bm) to configure the unit and install the driver. If the operati...

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    Basic steps for creating a unit www.3ware.Com 23 to launch 3bm 1 power up or reboot your system. While the system is starting, watch for a screen similar to figure 8. Figure 8. 3ware bios screen 2 press alt-3 immediately to bring up the 3ware bios manager (3bm) . Normally your 3ware configuration re...

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    First-time raid configuration using 3bm 24 3ware sas/sata raid software user guide, version 9.5.1 figure 10. 3ware controller board selection screen you will see a screen similar to figure 9, warning you that changing your disk array configuration may overwrite data on the disks. To select the drive...

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    Basic steps for creating a unit www.3ware.Com 25 3 make sure that the proper drives are listed. Figure 12. Create disk array display to name the unit and select the desired raid configuration 1 (optional) press enter in the array name field and type a name for the unit. Then press enter again to acc...

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    First-time raid configuration using 3bm 26 3ware sas/sata raid software user guide, version 9.5.1 figure 14. Stripe sizes for a raid 5 to set other policies for the unit while creating a unit through 3bm, you can set the following unit policies: write cache, drive queuing mode, continue on error whe...

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    Basic steps for creating a unit www.3ware.Com 27 1 use the arrow keys or press tab to move to the boot volume size field. 2 press enter to display a text box. 3 enter the size in gigabytes that should be assigned to the boot volume. 4 press enter again to accept the size. To confirm unit configurati...

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    First-time raid configuration using 3bm 28 3ware sas/sata raid software user guide, version 9.5.1 figure 15. Summary of volumes to be created to finish up and save your changes 1 if you have additional drives, you can go ahead and configure an additional raid unit or designate a hot spare. Then cont...

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    Basic steps for creating a unit www.3ware.Com 29 4 type y to continue, delete any existing data on the drives, and create the unit. If you chose foreground initialization, then, depending on the raid configuration you are creating, initialization of the unit may begin immediately and delay your abil...

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    First-time raid configuration using 3bm 30 3ware sas/sata raid software user guide, version 9.5.1 specifying a hot spare you can designate one of the available drives as a hot spare in 3bm . If a hot spare is specified and a redundant unit degrades, an event notification will be generated. If the ho...

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    Making drives visible to the operating system www.3ware.Com 31 making drives visible to the operating system by default, if you leave individual drives unconfigured, they will not be available to the operating system. If you want to be able to use individual drives, configure them as single-disk uni...

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    Www.3ware.Com 32 4 driver installation this chapter provides details about how to install the driver for your 3ware raid controller and make the units available to your operating system. • if the unit you have created will be your system's boot device, you install the driver for the controller as yo...

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    Driver installation under windows www.3ware.Com 33 driver installation under windows the 3ware raid controller can be used with windows xp (sp1 or newer), windows server 2003, windows 2008, and vista. Windows 2003 64-bit for amd opteron or intel em64t is also supported. It is recommended that you up...

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    Driver installation 34 3ware sas/sata raid software user guide, version 9.5.1 creating a 3ware driver diskette if you are installing windows on a new unit or drive managed by the 3ware raid controller, you may need to create a 3ware driver diskette, unless you are installing windows 2008 or vista, i...

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    Driver installation under windows www.3ware.Com 35 4 when a box with amcc 3ware 9000 series raid controller appears, press enter to select it. 5 type s if you have additional devices to add. Otherwise, press enter . 6 if the “digital signature not found” message appears, click yes to continue the in...

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    Driver installation 36 3ware sas/sata raid software user guide, version 9.5.1 installing the 3ware driver on a windows system that boots from a different device if you are installing the 3ware raid controller on a system that already has a windows operating system boot device, follow the instruction...

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    Driver installation under windows www.3ware.Com 37 figure 18. 3ware device driver installation wizard 3 click next . Depending upon your operating system, you will see one of the two following screens. The green checkmarks indicate successful installation of the driver. If unsuccessful, there will b...

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    Driver installation 38 3ware sas/sata raid software user guide, version 9.5.1 figure 20. Windows xp final install screen 4 click finish to exit the installer. Installing the 3ware driver under windows with the found new hardware wizard when you start windows after installing a 3ware raid controller,...

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    Driver installation under windows www.3ware.Com 39 to install the 3ware driver under windows with the found new hardware wizard 1 click the next button and respond to the questions the wizard displays. 2 when the wizard prompts you to select a device driver, click have disk, and then indicate that i...

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    Driver installation 40 3ware sas/sata raid software user guide, version 9.5.1 figure 23. Welcome to the found new hardware wizard 7 when the second completing the found new hardware screen appears, click finish . Figure 24. Completing found new hardware wizard after the driver has been installed, co...

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    Driver installation under windows www.3ware.Com 41 making units managed by a 3ware controller available to windows after the 3ware driver has been installed, you need to partition and format the new units or disks. 1 remove the driver diskette or cd, reboot the system, and log in as the system admin...

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    Driver installation 42 3ware sas/sata raid software user guide, version 9.5.1 driver installation under linux a drive or unit managed by the 3ware raid controller may be configured to be your system's boot device. Or, you can use units managed by the 3ware controller for secondary storage and boot f...

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    Driver installation under linux www.3ware.Com 43 obtaining 3ware linux drivers obtain the 3ware driver for linux from one of these two sources: • 3ware software cd-rom . Compiled and tested drivers for red hat, suse, and fedora core linux are included on this cd. • 3ware web site. You can download t...

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    Driver installation 44 3ware sas/sata raid software user guide, version 9.5.1 driver installation under red hat linux or fedora core materials required • 3ware software cd-rom • floppy diskette, if you need to create a driver install diskette. • red hat linux installation dvd or cd-rom. (not require...

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    Driver installation under linux www.3ware.Com 45 installing the 3ware kernel driver module while installing red hat linux on a new unit to install the 3ware kernel driver module while installing red hat or fedora core linux on a new unit 1 boot with the red hat or fedora core dvd or cd: a insert the...

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    Driver installation 46 3ware sas/sata raid software user guide, version 9.5.1 8 click reboot button to finish installation. Installing the 3ware kernel driver module on a red hat or fedora core linux system that boots from a different device the steps for installing the 3ware kernel driver module va...

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    Driver installation under linux www.3ware.Com 47 • for a i586 kernel, the kernel string will end in 586. For example: 2.6.16-586 • for a pae kernel (physical address extension), the kernel string will end in pae. For example: 2.6.16-pae module naming conventions 3w-9xxx.* refers to the specific kern...

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    Driver installation 48 3ware sas/sata raid software user guide, version 9.5.1 for fedora core on amd opteron and intel em64t , type: cp /mnt/packages/drivers/linux/fedora/ /x86_64/ 3w-9xxx.Ko /lib/modules/ /kernel/drivers/scsi/ 3w-9xxx.Ko if prompted to overwrite, type y . 4 for 2.6 kernels , add th...

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    Driver installation under linux www.3ware.Com 49 for fedora core on intel x86 and amd x86, type: cp /mnt/packages/drivers/linux/fedora/ /x86/3w-9xxx. /lib/modules/ /kernel/drivers/ scsi/3w-9xxx.Ko if prompted to overwrite, type y . For redhat linux on amd opteron and intel em64t, type: cp /mnt/packa...

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    Driver installation 50 3ware sas/sata raid software user guide, version 9.5.1 you can load the driver from a floppy diskette on which you have installed the driver or from the 3ware cd. If installing suse 10.3, you will need to use the 3ware cd. To create a driver install diskette 1 insert the 3ware...

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    Driver installation under linux www.3ware.Com 51 installing the 3ware kernel driver module on a suse linux system that boots from a different device 1 log in as root. 2 edit /etc/sysconfig/kernel and make sure the file contains the following line: initrd_modules="reiserfs 3w-9xxx" 3 if you are using...

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    Driver installation 52 3ware sas/sata raid software user guide, version 9.5.1 for opensuse and suse linux enterprise server 64-bit (x86_64), type: cp /mnt/packages/drivers/linux/suse/ /x86_64/ 3w-9xxx.Ko /lib/modules//kernel/drivers/scsi/3w-9xxx.Ko if prompted to overwrite, type y . 5 to load the ke...

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    Driver installation under freebsd www.3ware.Com 53 driver installation under freebsd this section provides details about how to install the driver for your 3ware raid controller under freebsd and make the units available if you use a version later than 5.0. • if the units you have created will be yo...

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    Driver installation 54 3ware sas/sata raid software user guide, version 9.5.1 driver source files for freebsd 5.X, 6.X, and 7.X, located at: • freebsd 5.X: packages/drivers/freebsd/src/5.X • freebsd 6.X: packages/drivers/freebsd/src/6.X • freebsd 7.X: packages/drivers/freebsd/src/7.X • 3ware web sit...

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    Driver installation under freebsd www.3ware.Com 55 installing the kernel driver module while installing freebsd on a unit managed by a 3ware raid controller use this procedure if your boot unit is going to be managed by the 3ware raid controller. It describes how to load the freebsd 6.3 or freebsd 7...

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    Driver installation 56 3ware sas/sata raid software user guide, version 9.5.1 11 at the loader prompt, load twa.Ko from the floppy using " load disk0:twa.Ko " (assuming disk0 is the floppy drive). 12 remove the floppy and then boot by typing " boot ". 13 once the system boots up, replace the twa dri...

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    Driver installation under vmware esx 3.X server www.3ware.Com 57 driver installation under vmware esx 3.X server this section provides details about how to install the driver for your 3ware raid controller under vmware esx server 3.X and make the raid units available to the operating system. It is o...

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    Driver installation 58 3ware sas/sata raid software user guide, version 9.5.1 6 when prompted, choose your keyboard type and press enter . 7 at the “update cd successfully loaded” screen, insert the applicable vmware esx server 3.X installation cd and press enter to continue the installation. 8 afte...

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    Driver installation under vmware esx 3.X server www.3ware.Com 59 8 unmount the cd. Cd / umount /mnt/cdrom and remove the cd from the drive. 9 reboot the server. You can now create one or more raid units. Instructions are available in the 3ware sas/sata raid software user guide, version 9. 5, under “...

  • Page 72

    Www.3ware.Com 60 5 3ware bios manager (3bm) introduction this section describes the basics of using 3ware bios manager (3bm), one of the tools you can use to configure and maintain the units connected to your 3ware raid controller. It is organized into the following topics: • starting 3bm • exiting ...

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    Starting 3bm www.3ware.Com 61 3 press alt-3 immediately to bring up the 3ware bios manager (3bm) . Normally your 3ware configuration remains on-screen for just a few seconds. However, if a unit has degraded, the screen indicates the problem and remains on your screen longer. 4 if you plan to make ch...

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    3ware bios manager (3bm) introduction 62 3ware sas/sata raid software user guide, version 9.5.1 you see a screen similar to the warning message below, warning you that changing your disk array configuration may overwrite data on the disks. Figure 28. Warning message when you start 3bm 6 press any ke...

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    Working in the 3bm screens www.3ware.Com 63 working in the 3bm screens the main 3bm screen (figure 29) shows the current configuration for the drives attached to your controller, and a list of any available drives. Unusable and incomplete drives are also shown. Figure 29. 3bm main display you will s...

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    3ware bios manager (3bm) introduction 64 3ware sas/sata raid software user guide, version 9.5.1 • incomplete drives and others lists drives that are remaining from a unit with missing or failed drives and drives that are not usable. When some of the drives are remaining from a unit, you can power do...

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    Working in the 3bm screens www.3ware.Com 65 highlight one of the primary buttons on the main screen: • create unit • delete unit • maintain unit • settings • information alt+c alt+d alt+m alt+s alt+i specify (or unspecify) a drive as a hot spare s blink the led associated with a drive f4, from the d...

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    3ware bios manager (3bm) introduction 66 3ware sas/sata raid software user guide, version 9.5.1 adjusting bios option settings 3bm includes a few settings that let you customize the behavior of the bios for the selected controller. You can access these settings by selecting settings > bios settings ...

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    Adjusting bios option settings www.3ware.Com 67 bios loading options load control. This setting is enabled by default. It allows you to boot from raid units or drives managed by the controller. If this setting is disabled, you will only be able to boot from hard drives or peripheral devices (such as...

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    3ware bios manager (3bm) introduction 68 3ware sas/sata raid software user guide, version 9.5.1 displaying information about the controller and related devices the 3bm information menu gives you access to detailed information about the controller, bbu, drives, enclosures, and phys. To see informatio...

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    Getting help while using 3bm www.3ware.Com 69 getting help while using 3bm you can get help with using 3bm while you are in the bios manager. • press f1 or alt-f1 at any time. A description of the basic 3bm tasks appears. When you’re finished using help, press esc to close the help window..

  • Page 82

    70 3ware sas/sata raid software user guide, version 9.5.1 6 3dm 2 (3ware disk manager) introduction 3ware disk manager 2 (3dm 2) allows you to manage and view the status of your 3ware raid controllers and associated drives. There are two parts to 3dm: a process, that runs in the background on the co...

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    Browser requirements for 3dm www.3ware.Com 71 browser requirements for 3dm 3dm runs in most current web browsers. Tested and supported browsers include: • internet explorer 5.5 and above • mozilla firefox • netscape 7 and above additional requirements: • javascript must be enabled • cookies must be ...

  • Page 84

    3dm 2 (3ware disk manager) introduction 72 3ware sas/sata raid software user guide, version 9.5.1 installing 3dm 3dm 2 can be installed from the 3ware cd that came with your 3ware raid controller. You can also download the current version from the website at http://www.3ware.Com/support/download.Asp...

  • Page 85

    Starting 3dm and logging in www.3ware.Com 73 to log in to the 3dm web application 1 open your browser and enter the url for your system. The default url is https://localhost:888/ if remote access is enabled, you can also replace “localhost” with the ip address of the computer that contains the 3ware...

  • Page 86

    3dm 2 (3ware disk manager) introduction 74 3ware sas/sata raid software user guide, version 9.5.1 managing the 3dm 2 daemon under linux, vmware, and freebsd 3dm should start automatically after installation and upon bootup. If it does not, use the steps below to manage it. To manage the 3dm daemon m...

  • Page 87

    Working with the 3dm screens www.3ware.Com 75 viewing 3dm remotely using a web browser when remote administration is enabled on the 3dm 2 settings page, you can use 3dm to check status and administer your 3ware raid controller from a browser on any computer, over an internet connection. You do not n...

  • Page 88

    3dm 2 (3ware disk manager) introduction 76 3ware sas/sata raid software user guide, version 9.5.1 figure 33. 3dm main screen the menu bar across the top of the screen gives you access to other pages in 3dm. You can move between pages by using the menu bar, or by clicking a link on the page. The main...

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    Working with the 3dm screens www.3ware.Com 77 the management menu gives you access to tasks used for managing controller-level settings (background task rate, unit polices such as enabling of unit write cache, and controller settings that affect all units managed by the controller), tasks that can b...

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    3dm 2 (3ware disk manager) introduction 78 3ware sas/sata raid software user guide, version 9.5.1 viewing information about different controllers if you have more than one 3ware raid controller in the system, you select the one you want to see details about from the drop-down list at the right of th...

  • Page 91

    Working with the 3dm screens www.3ware.Com 79 3dm screens and what they're used for the table below shows a list of the pages you work with in 3dm and describes what they are used for. Details about each page and the fields and features on it are provided in chapter 12, “3dm 2 reference”. The page n...

  • Page 92

    3dm 2 (3ware disk manager) introduction 80 3ware sas/sata raid software user guide, version 9.5.1 controller phy summary page shows the properties of controller phys for 9690sa raid controllers. There are two ways to access this page. If you have a direct- attached drive you can access this page fro...

  • Page 93

    Setting up 3dm preferences www.3ware.Com 81 setting up 3dm preferences the 3dm 2 settings page lets you define preference settings that affect the overall operation of 3dm. Most of these settings are specified initially during installation of 3dm. On the 3dm 2 settings page you can perform the follo...

  • Page 94

    3dm 2 (3ware disk manager) introduction 82 3ware sas/sata raid software user guide, version 9.5.1 to set or change the password 1 click 3dm 2 settings on the 3dm menu bar. 2 on the 3dm 2 settings page, in the password section, select the type of password you want to change: user or administrator . 3...

  • Page 95

    Setting up 3dm preferences www.3ware.Com 83 to set up event notification 1 click 3dm 2 settings on the menu bar. 2 in the e-mail notification section of the 3dm 2 settings page, enter or change the settings you want. • enable or disable all notifications. • set the severity level of events for which...

  • Page 96

    3dm 2 (3ware disk manager) introduction 84 3ware sas/sata raid software user guide, version 9.5.1 enabling and disabling remote access when remote access is enabled, a user can connect to 3dm over the internet or an intranet, to check status or administer the controller and associated drives. (see “...

  • Page 97

    Setting up 3dm preferences www.3ware.Com 85 setting the frequency of page refreshes since the status of the drives attached to your 3ware raid controller can change while you are viewing information about them in 3dm, it is important to refresh the page information regularly. That way you can be ass...

  • Page 98

    86 3ware sas/sata raid software user guide, version 9.5.1 7 configuring your controller this section describes how to view details about the controller, check its status, and change configuration settings that affect the controller and all of the drives connected to it. It is organized into the foll...

  • Page 99

    Viewing information about a controller www.3ware.Com 87 figure 36. Controller summary page 2 to see more details about a particular controller, click the id link for that controller to display the unit information page. To see information about a different controller in the 3dm pages if you have mor...

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    Configuring your controller 88 3ware sas/sata raid software user guide, version 9.5.1 5 on the pop-up menu, select controller and press enter . The controller information page displays. Figure 37. Controller information page about controller policies the following policies affect all units and drive...

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    About controller policies www.3ware.Com 89 policies number of drives per spin-up and delay between spin-up settings . These policies can only be set using 3bm or the cli. Note: this policy does not apply to drives attached to an expander. • number of drives per spin-up. Number of drives that will sp...

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    Configuring your controller 90 3ware sas/sata raid software user guide, version 9.5.1 viewing controller policies you can view the current state of controller policies in 3dm, in the other controller settings section at the bottom of the controller settings page (see figure 38). Only the auto rebuil...

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    Setting the auto rebuild policy www.3ware.Com 91 to view controller polices in 3bm you can also view and change these controller polices in 3bm, as shown in figure 39. 1 on the main 3bm screen, tab to settings and press enter . 2 on the pop-up menu, select controller policies and press enter . The p...

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    Configuring your controller 92 3ware sas/sata raid software user guide, version 9.5.1 to enable auto rebuild through 3dm 1 choose management > controller settings from the menu bar in 3dm. 2 in the other controller settings section at the bottom of the screen, select the enabled option for auto rebu...

  • Page 105

    Using auto-carving for multi lun support www.3ware.Com 93 each volume can be treated as an individual disk with its own file system. The default carve size is 2 tb; you can change this to a setting in the range of 1 tb to 32 tb (1024 gb to 32768 gb). 3ware firmware supports a maximum of 32 volumes p...

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    Configuring your controller 94 3ware sas/sata raid software user guide, version 9.5.1 figure 40. Auto-carve policy in 3bm 2 create a new unit or migrate an existing unit to include the drives you want to use. If the combined capacity of the drives exceeds the carve size, a number of volumes will be ...

  • Page 107

    Setting the size of volumes created with auto-carving www.3ware.Com 95 setting the size of volumes created with auto-carving you can use auto-carving to divide units larger than 1 tb into multiple volumes. You control the size of the volumes to be created by setting the carve size (referred to as ca...

  • Page 108

    Configuring your controller 96 3ware sas/sata raid software user guide, version 9.5.1 to enable or disable spinup and set the delay between spinups 1 at the main 3bm screen, tab to policy and press enter . 2 on the policy control screen, tab through these fields, making the choices you want to use: ...

  • Page 109

    Viewing information about a phy www.3ware.Com 97 if jbod disks are not exported to the operating system, they will appear as available drives in 3dm, and can be configured as single disks or spares, and included in other raid configurations. If you change the policy to allow jbod disks to be exporte...

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    Configuring your controller 98 3ware sas/sata raid software user guide, version 9.5.1 figure 41. Phy summary page for details about the columns on this page, see “controller phy summary page” on page 223. To see information for a phy in 3bm 1 on the main 3bm screen, tab to information and press ente...

  • Page 111

    Changing the phy link speed www.3ware.Com 99 changing the phy link speed you can change the link speed between the controller and an expander or between the controller and a drive that is directly connected to the controller. Typically, the phy link speed is set to auto. If desired for compatibility...

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    Configuring your controller 100 3ware sas/sata raid software user guide, version 9.5.1 to change the phy link speed in 3bm 1 on the main 3bm screen, tab to settings and press enter . 2 on the pop-up menu, select phy policies and press enter . 3 on the controller phy policies page, use the arrow keys...

  • Page 113

    Www.3ware.Com 101 8 configuring units this section includes information and procedures on configuring units attached to your 3ware raid controller. It is organized into the following topics: • configuring a new unit • creating a hot spare • naming a unit • setting unit policies • changing an existin...

  • Page 114

    Configuring units 102 3ware sas/sata raid software user guide, version 9.5.1 configuration options when creating a unit this section provides an overview of the choices you have when configuring a new unit. For step-by-step instructions, see “creating a unit through 3dm” on page 105 and “creating a ...

  • Page 115

    Configuring a new unit www.3ware.Com 103 name of the unit (optional) units can be given names for easier identification. These names will be visible in 3dm, cli, and 3bm. Type of configuration (raid level) available configuration types include raid 0, raid 1, raid 5, raid 6, raid 10, raid 50, and si...

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    Configuring units 104 3ware sas/sata raid software user guide, version 9.5.1 multiple volumes when you create a unit through cli, you have the option of creating up to four volumes with variable, defined sizes. If you have enabled the auto- carving policy, these units will be created first, and then...

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    Configuring a new unit www.3ware.Com 105 creating a unit through 3dm in 3dm, creating a unit starts from the management > maintenance page (figure 45). Figure 45. 3dm maintenance page to create a unit 1 in 3dm, choose management > maintenance. 2 in the available drives list, select the drives you wa...

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    Configuring units 106 3ware sas/sata raid software user guide, version 9.5.1 figure 46. Configuring a unit in 3dm 4 in the type field, select the raid configuration you want. 5 if stripe size applies to the raid type you select, select a stripe size . (stripe size does not apply to raid 1.) 6 option...

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    Configuring a new unit www.3ware.Com 107 9 click ok . The new unit appears in the unit maintenance list at the top of the page and the operating system is notified of the new unit. If you have auto-carving enabled and the size of your unit exceeds the carve size, you may see multiple unit volumes in...

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    Configuring units 108 3ware sas/sata raid software user guide, version 9.5.1 figure 49. Asterisks next to selected drives 2 after all drives for the unit are selected, tab to the create unit button and press enter . 3 on the 3ware disk array screen, make sure that the proper drives are listed. Figur...

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    Configuring a new unit www.3ware.Com 109 5 tab to the raid configuration field and press enter to display a list of available configurations for the number of drives you selected. Figure 51. Configuration choices for four drives 6 use the arrow keys to select the configuration you want and press ent...

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    Configuring units 110 3ware sas/sata raid software user guide, version 9.5.1 you are returned to the main 3bm screen. 12 when you are finished making configuration changes, press f8 to save the changes and exit 3bm. A warning message tells you that all existing data on the drives will be deleted, an...

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    Configuring a new unit www.3ware.Com 111 ordering units in 3bm if you configure multiple units in 3bm and you want to install the os on one of them so that you can boot from that unit, that unit must be the first unit. You can change the order of the units in 3bm. To change the order of units in 3bm...

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    Configuring units 112 3ware sas/sata raid software user guide, version 9.5.1 6 follow the steps that appear on-screen to create a volume and to assign a drive letter. The volume is automatically mounted after formatting completes. To partition, format, and mount under linux 1 boot the system and log...

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    Creating a hot spare www.3ware.Com 113 use of the -j option to turn on journaling is recommended for large partitions. For example: mkfs -j /dev/sda1 if the partition is over 2tb, use parted to also make the file system: parted /dev/sda1 (parted) mkfs partition number? 1 file system? [ext2]? Writing...

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    Configuring units 114 3ware sas/sata raid software user guide, version 9.5.1 in order to replace a failed drive, a hot spare must have the same or larger storage capacity than the drive it is replacing, and must be of the same type (sas or sata). The auto rebuild policy allows automatic rebuilding t...

  • Page 127

    Naming a unit www.3ware.Com 115 specifying a hot spare through 3bm 1 on the main 3bm screen, in the list of available drives , highlight the drive you want to use . 2 type s to specify that the selected drive will be the hot spare. You’ll see the words “hot spare” appear next to the drive in the ava...

  • Page 128

    Configuring units 116 3ware sas/sata raid software user guide, version 9.5.1 4 in the text box, enter or type over the name shown. A name can be up to 21 characters, and can include dashes and underscores. 5 click the save names button. To name or rename a unit through 3bm 1 at the main 3bm screen, ...

  • Page 129

    Setting unit policies www.3ware.Com 117 • auto verify. Determines whether the unit will be automatically verified at a time determined by the verify schedule. Enabling this feature helps insure that the unit is verified on a regular basis. For details, see “enabling or disabling auto verify for a un...

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    Configuring units 118 3ware sas/sata raid software user guide, version 9.5.1 figure 55. Unit policies on controller settings page in 3dm enabling and disabling the unit write cache write cache is used to store data locally in memory on the controller before it is written to the disk drive media, all...

  • Page 131

    Setting unit policies www.3ware.Com 119 if you have a bbu (battery backup unit) installed on the controller, the battery preserves the contents of the controller cache memory for a limited period of time (up to 72 hours) in the event of a system power loss. When a bbu is installed, if the battery is...

  • Page 132

    Configuring units 120 3ware sas/sata raid software user guide, version 9.5.1 figure 56. Unit write cache state in 3bm the current setting—enabled or disabled—is shown. (the initial default setting is for write cache to be enabled.) 5 press enter to display the choices, use the arrow keys to select t...

  • Page 133

    Setting unit policies www.3ware.Com 121 to enable or disable the auto verify policy for an existing unit through 3dm 1 choose management > controller settings from the menu bar. 2 in the unit policies section of the controller settings page check the auto verify box for the appropriate unit. (to dis...

  • Page 134

    Configuring units 122 3ware sas/sata raid software user guide, version 9.5.1 to set the overwrite ecc policy in 3dm 1 choose management > controller settings from the menu bar in 3dm. 2 in the unit policies section of the controller settings page, check the boxes to select the policies you want to b...

  • Page 135

    Setting unit policies www.3ware.Com 123 to enable or disable queuing for a unit through 3dm 1 choose management > controller settings from the menu bar in 3dm. 2 in the unit policies section of the controller settings page, enable queuing by checking the box under “queuing” for the designated unit; ...

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    Configuring units 124 3ware sas/sata raid software user guide, version 9.5.1 about storsave profile levels the three profiles automatically adjust several different factors that affect protection and performance on a per unit basis. These are summarized in the table below and further explained after...

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    Setting unit policies www.3ware.Com 125 using write journaling helps protect your data, however it can have an impact on performance. The protection profile enables write journaling; the performance and balanced profile disables it. The balanced profile disables write journaling if no bbu is present...

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    Configuring units 126 3ware sas/sata raid software user guide, version 9.5.1 5 press enter to display the choices, use the arrow keys to select the setting you want, and press enter again to choose it. 6 tab to the ok button and press enter to select it. You return to the main 3bm screen. 7 when you...

  • Page 139

    Setting unit policies www.3ware.Com 127 • units with rapid raid recovery enabled will not be readable if moved to controllers using pre-9.5.1 firmware. If you wish to move the unit to a controller with pre-9.5.1 firmware, you must first disable rapid raid recovery. • units created on controllers wit...

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    Configuring units 128 3ware sas/sata raid software user guide, version 9.5.1 changing an existing configuration by migrating you can convert one raid configuration into another while the unit is online. This process is known as raid level migration (rlm). You can use raid level migration to make two...

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    Changing an existing configuration by migrating www.3ware.Com 129 figure 57. Raid level migration example typically, a unit is reconfigured with the same or more storage capacity. Sometimes additional drives are added. The following table shows valid reconfigurations, some of which will require the ...

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    Configuring units 130 3ware sas/sata raid software user guide, version 9.5.1 changing raid level you can use migrate to change the raid level of an existing unit while the unit is online, without experiencing any data loss. When you change a raid level, you may also add one or more drives to the uni...

  • Page 143

    Changing an existing configuration by migrating www.3ware.Com 131 4 select any drives to be added to the unit. 5 select the new raid level. 6 optionally, select a new stripe size. 7 click ok . The maintenance page updates to show the new unit and the migration progress. 8 inform the operating system...

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    Configuring units 132 3ware sas/sata raid software user guide, version 9.5.1 7 if you booted from the unit that is being migrated, when migration is complete, reboot your system. Then turn to step 4 under “informing the operating system of changed configuration” on page 132. 8 after the migration is...

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    Deleting a unit www.3ware.Com 133 • go to administrative tools > computer management, and then select disk management in the list on the left. Only dynamic disks can be expanded with windows disk management. If the unit is shown as a basic disk, right-click on the disk icon and change it to a dynami...

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    Configuring units 134 3ware sas/sata raid software user guide, version 9.5.1 deleting a unit through 3dm in 3dm, the command for deleting a unit is on the maintenance page. Be sure to follow steps 1 through 3 in the instructions before using the delete command. To delete a unit through 3dm 1 make su...

  • Page 147

    Deleting a unit www.3ware.Com 135 figure 58. Unit successfully deleted through 3dm deleting a unit through 3bm in 3bm, the command for deleting a unit is on the main 3bm screen. To delete a unit through 3bm 1 at the main 3bm screen, select the unit in the list of exportable units by highlighting it ...

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    Configuring units 136 3ware sas/sata raid software user guide, version 9.5.1 figure 59. Deleting a unit in 3bm 4 tab to the ok button and press enter . You return to the main 3bm screen, and the drives associated with the unit now appear in the list of available drives. 5 press f8 to save your chang...

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    Removing a unit www.3ware.Com 137 removing a unit through 3dm in 3dm, the command for deleting a unit is on the maintenance page. Be sure to follow steps 1 and 2 in the instructions before using the remove command. To remove a unit through 3dm 1 make sure the operating system is not accessing the un...

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    Configuring units 138 3ware sas/sata raid software user guide, version 9.5.1 if you change your mind before physically removing the drives and want to reuse the drives and unit on the current controller, just click rescan controller. Removing a unit through 3bm to remove a unit through 3bm 1 if your...

  • Page 151

    Moving a unit from one controller to another www.3ware.Com 139 3dm includes two features that help you move a unit without powering down the system, allowing you to hot swap the unit. The remove unit feature lets you prepare a unit to be disconnected from the controller, and the rescan feature check...

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    Configuring units 140 3ware sas/sata raid software user guide, version 9.5.1 2 update the driver for the 9650se or 9690sa raid controller. If you are using linux, you will also need to update the initial ram disk with the mkinitrd command. 3 power down the computer. 4 remove the original controller....

  • Page 153

    Moving a unit from one controller to another www.3ware.Com 141 moving units from an 8000 controller to a 9000 controller it is possible to move your raid units from a 3ware 8000 series raid controller to a 3ware 9000 series controller. You will then have the advantages of the 9000 series controller....

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    Configuring units 142 3ware sas/sata raid software user guide, version 9.5.1 moving legacy jbod units to a 9000 controller the steps for moving legacy jbod units vary, depending on the operating system you are using. To move legacy jbod units under windows 1 install the 9000 controller in your syste...

  • Page 155

    Removing a drive www.3ware.Com 143 to add a drive 1 insert the drive into the hot swap bay or into your enclosure. 2 in 3dm, choose management > maintenance . 3 on the maintenance page, click rescan controller . The drive will appear in the list of available drives. You can now use it in a new raid ...

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    Configuring units 144 3ware sas/sata raid software user guide, version 9.5.1 to remove a drive 1 in 3dm, choose management > maintenance . On the maintenance page, remove drive links appear next to all drives that can be removed from units, and next to drives in the available drives list. 2 locate t...

  • Page 157

    Rescanning the controller www.3ware.Com 145 rescanning the controller when you make a change by physically adding or removing drives or units, you can have 3dm rescan the controller to update the list of units and available drives shown on the maintenance page. This is useful in a variety of circums...

  • Page 158

    Www.3ware.Com 146 9 maintaining units 3ware raid controllers include a number of features in the firmware that help maintain the integrity of your drives, check for errors, repair bad sectors, and rebuild units when drives degrade. In addition, 3ware bios manager (3bm) and 3ware disk manager (3dm) p...

  • Page 159

    Checking unit and drive status through 3dm www.3ware.Com 147 the next figure illustrates how you can drill down to get additional detail about units and drives in your system. Figure 61. Drilling down to check status information for some raid levels (raid 6, raid 10, and raid 50), a single raid unit...

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    Maintaining units 148 3ware sas/sata raid software user guide, version 9.5.1 viewing a list of drives you can see a list of drives connected to your 3ware raid controller, and see additional detail about each of those drives. To view a list of drives in 3dm • choose information > drive information f...

  • Page 161

    Checking unit and drive status through 3dm www.3ware.Com 149 tip: you can scroll both sections of the drive information page to bring additional drive information or drives into view. Press tab to move between the two sections. Figure 63. Drive information page (3bm) enclosure drive led status indic...

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    Maintaining units 150 3ware sas/sata raid software user guide, version 9.5.1 unit statuses the following is a list of unit statuses you may see in 3dm: • ok. The unit is optimal and is functioning normally. • rebuilding. The unit is in the process of writing data to a newly added disk in a redundant...

  • Page 163

    About degraded units www.3ware.Com 151 • migrate-paused. The unit is in the process of migrating, however scheduling is enabled, and the present time is not during a scheduled timeslot. Migrating will start at the next scheduled time slot. Migration is also paused for up to ten minutes after a reboo...

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    Maintaining units 152 3ware sas/sata raid software user guide, version 9.5.1 you can still read and write data from a degraded unit, but the unit will not be fault tolerant until it is rebuilt using the rebuild feature. When a raid unit becomes degraded, it is marked as such, and the drive(s) that f...

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    Locating a drive by blinking its led www.3ware.Com 153 • choose monitor > enclosure from the main menu in 3dm. On the list of enclosures, click the id number of the enclosure. On the enclosure detail page, identify the drive you want to physically locate. 2 check the box in the identify column. The ...

  • Page 166

    Maintaining units 154 3ware sas/sata raid software user guide, version 9.5.1 alarms, errors, and other events 3ware provides several levels of detail about alarms, errors, and other events. This information is available through the 3dm web application and the cli. On windows systems, the winavalarm ...

  • Page 167

    Alarms, errors, and other events www.3ware.Com 155 if your 3ware raid controller is installed in a windows system, the winavalarm alert utility can notify you of events immediately with an audible alarm and a popup message. For details, see “using the alert utility under windows” on page 155. A list...

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    Maintaining units 156 3ware sas/sata raid software user guide, version 9.5.1 to change the alert utility settings 1 double-click on the winavalarm icon in the system tray. Figure 64. Winavalarm in the windows system tray 2 in the windows audible visual alarm window, select the types of alerts you wa...

  • Page 169

    Alarms, errors, and other events www.3ware.Com 157 downloading an error log you can download an error log containing information from the firmware log. This can be useful when troubleshooting certain types of problems. For example, you might want to send the saved file to 3ware customer support for ...

  • Page 170

    Maintaining units 158 3ware sas/sata raid software user guide, version 9.5.1 background tasks background tasks are maintenance tasks that help maintain the integrity of your drives and data. These tasks include • initialization of units • verification of units • rebuilds when units have become degra...

  • Page 171

    Background tasks www.3ware.Com 159 some raid levels must be initialized for best performance. (for specifics, see “initialization of different raid types” on page 160.) when these units are created in the bios (through 3bm), you can choose to do a foreground initialization , which will take place be...

  • Page 172

    Maintaining units 160 3ware sas/sata raid software user guide, version 9.5.1 initialization of different raid types information about initialization for each of the different raid types is described below and summarized in table 12 on page 161. Initialization of raid 0 units raid 0 units do not need...

  • Page 173

    Background tasks www.3ware.Com 161 initialization of raid 1 and raid 10 units raid 1 and raid 10 units do not need to be initialized when they are created. They are fault tolerant and are immediately available for use with full performance when created. Initialization of raid 1 or raid 10 units will...

  • Page 174

    Maintaining units 162 3ware sas/sata raid software user guide, version 9.5.1 background initialization after power failure the 3ware controller detects and handles power failures, using a mechanism that ensures that redundant units have consistent data and parity. When a redundant unit is unexpected...

  • Page 175

    Background tasks www.3ware.Com 163 what verification does for a raid 1 or raid 10 unit, a verify compares the data of one mirror with the other. For raid 5, raid 6, and raid 50, a verify calculates parity and compares it to what is written on the disk drive. For non-redundant units, it performs a me...

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    Maintaining units 164 3ware sas/sata raid software user guide, version 9.5.1 for raid 1 and 10, verification involves copying the data from the lower port(s) to the higher port(s) of the mirror. For raid 5 and raid 50, this involves recalculating and rewriting the parity for the entire unit. If the ...

  • Page 177

    Background tasks www.3ware.Com 165 for users who need more control over when verify tasks run, an advanced verify schedule is also available, which gives you the ability to define seven times during the week when verifications can occur, and allows you to specify the duration of each, effectively cr...

  • Page 178

    Maintaining units 166 3ware sas/sata raid software user guide, version 9.5.1 to verify a unit through 3dm 1 in 3dm, choose management > maintenance . 2 in the unit maintenance section of the maintenance page, select the unit you want to verify and click verify unit . 3dm puts the selected unit in ve...

  • Page 179

    Background tasks www.3ware.Com 167 rebuilding units rebuilding is the process of generating data on a new drive after it is put into service to replace a failed drive in a fault tolerant unit. If a hot spare of the appropriate drive type (sas or sata) is specified and a redundant unit degrades, it w...

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    Maintaining units 168 3ware sas/sata raid software user guide, version 9.5.1 a raid 50 unit can sustain multiple drive failures, as long there is only one failed drive in each raid 5 set. A raid 6 unit can have two simultaneous drive failures, before becoming inoperable. When a raid 5 or raid 6 is r...

  • Page 181

    Background tasks www.3ware.Com 169 if rebuild scheduling is not enabled on the scheduling page, the rebuild process begins almost immediately in the background. If rebuild scheduling is enabled, the unit will not start actively rebuilding until the next scheduled time. Rebuilding units through 3bm w...

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    Maintaining units 170 3ware sas/sata raid software user guide, version 9.5.1 figure 69. Degraded disk array warning message 2 press a key to continue. 3 if your degraded unit has a drive indicated as not in use , the drive may still be usable. Try rebuilding with the not in use drive intact. Simply ...

  • Page 183

    Background tasks www.3ware.Com 171 figure 70. Rebuild option on the maintain menu the rebuild disk array screen displays. Figure 71. Rebuild disk array screen 5 press enter to select the ok button to continue. You are returned to the main screen; “rebuilding” appears next to the unit you selected. 6...

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    Maintaining units 172 3ware sas/sata raid software user guide, version 9.5.1 cancelling a rebuild and restarting it with a different drive when you start a rebuild from 3bm, you cannot cancel it in 3bm interface. However, if you have drives in hot swap bays, you can remove and replace the drive, res...

  • Page 185

    Scheduling background tasks www.3ware.Com 173 background task prioritization although migration tasks follow the same schedule as rebuild and initialization tasks, they are always given the highest priority because of the controller and disk resources required during migration. Once a unit is put in...

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    Maintaining units 174 3ware sas/sata raid software user guide, version 9.5.1 you can also set the rate at which background tasks are performed compared to i/o tasks. For more information, see “setting background task rate” on page 172. Scheduled task duration if a rebuild does not complete in a sche...

  • Page 187

    Scheduling background tasks www.3ware.Com 175 figure 72. Selecting task schedules to view turning on or off use of a rebuild/migrate task schedule turning on the schedule for rebuild/migrate tasks forces initializations, rebuilds and migrates to be performed only during the time specified by the sch...

  • Page 188

    Maintaining units 176 3ware sas/sata raid software user guide, version 9.5.1 2 in the schedule rebuild tasks section, select the appropriate setting: follow schedule or ignore schedule . The illustration below shows this setting for the rebuild task schedule. Selecting advanced or basic verify sched...

  • Page 189

    Scheduling background tasks www.3ware.Com 177 to remove a task slot from a schedule 1 choose management > schedule from the menu bar. The scheduling page appears, showing the schedule for rebuild/migrate tasks. To view verify tasks or self-test tasks, select one from the drop-down list at the top of...

  • Page 190

    Maintaining units 178 3ware sas/sata raid software user guide, version 9.5.1 selecting self-tests to be performed for 3ware raid controllers older than the 9690sa, two self-tests can be set: one to check whether udma mode can be upgraded (pata drives only), and another to check whether smart thresho...

  • Page 191

    179 3ware sas/sata raid software user guide, version 9.5.1 10 maintaining your controller this section contains instructions for how to perform tasks that help you maintain your controller, including: • determining the current version of your 3ware driver • updating the firmware and driver • downloa...

  • Page 193

    Updating the firmware and driver www.3ware.Com 181 • windows users can also update the driver through windows device manager. For details, see “updating the 3ware driver under windows” on page 189. • linux or freebsd users can update the driver at the command line. For details see: • updating the 3w...

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    Maintaining your controller 182 3ware sas/sata raid software user guide, version 9.5.1 6 click next . 7 when details about the download you requested appear, click the link for the item you want to download. Depending on the item you selected, you may see either .Zip (for windows) or .Tgz (for linux...

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    Updating the firmware and driver www.3ware.Com 183 3 in the update firmware section of controller settings page, browse to the location where you have saved the downloaded firmware update. The update name will be something like prom xxx .Img . 4 click begin update . The compatibility information win...

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    Maintaining your controller 184 3ware sas/sata raid software user guide, version 9.5.1 6 to continue, type: y the program checks that the update program version of the firmware is compatible. If it is, it begins installing the firmware. This will take 1 to 3 minutes. Do not power off your computer u...

  • Page 197

    Updating the firmware and driver www.3ware.Com 185 figure 73. Update utility progress dialog (system check) when the 3ware driver/firmware update dialog box appears, it shows available updates for the device driver and for the firmware. Figure 74. Update utility showing available drivers . If either...

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    Maintaining your controller 186 3ware sas/sata raid software user guide, version 9.5.1 figure 75. Update utility showing drivers already current . If the firmware image is not found with the driver files, the 3ware driver/ firmware update dialog box will show only the driver as available. Figure 76....

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    Updating the firmware and driver www.3ware.Com 187 figure 77. Update utility showing only firmware available 6 in the action section of the dialog, make any changes to what will be updated and click continue to install your selections. During the update, the driver installs on your local drive. The ...

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    Maintaining your controller 188 3ware sas/sata raid software user guide, version 9.5.1 figure 78. Dialog prompting for restart 8 if the driver you are installing is unsigned, you will receive a message to that effect. To complete the installation with an unsigned driver, click ok . 9 if a final mess...

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    Updating the firmware and driver www.3ware.Com 189 when the 3ware driver/firmware update dialog box appears, it lists the number of controllers in your system, shows available updates for the device driver, and available firmware updates for the first controller. Figure 80. Update utility showing av...

  • Page 202

    Maintaining your controller 190 3ware sas/sata raid software user guide, version 9.5.1 2 backup any critical data prior to updating the 3ware driver. 3 log in to your system as system administrator. 4 from the start menu, open the control panel window. 5 in the control panel window, double-click on ...

  • Page 203

    Updating the firmware and driver www.3ware.Com 191 select “no, not this time” and click next . Figure 82. Windows xp service pack 2 windows update query 12 when you reach the hardware update wizard screen shown below, select “install from a list or specific location (advanced)” and then click next ....

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    Maintaining your controller 192 3ware sas/sata raid software user guide, version 9.5.1 figure 84. Search for driver screen 14 when the select the device driver screen appears (figure 85), click the have disk… button. Figure 85. Select the device driver screen 15 when the install from disk dialog box...

  • Page 205

    Updating the firmware and driver www.3ware.Com 193 figure 86. Install from disk dialog box 16 when the select the device driver dialog box reappears, select the appropriate driver (figure 87) and click next . Be sure to select the correct driver name, otherwise the driver upgrade will not be success...

  • Page 206

    Maintaining your controller 194 3ware sas/sata raid software user guide, version 9.5.1 19 if you are prompted to restart the system, do so. Shortly after clicking finish , or after the machine reboots, the first screen of the hardware update wizard appears again, informing you that windows has found...

  • Page 207

    Updating the firmware and driver www.3ware.Com 195 21 when the second completing the found new hardware screen appears, click finish . Figure 89. Completing found new hardware wizard updating the 3ware driver under red hat or fedora core the following steps describe how to update the 3ware driver un...

  • Page 208

    Maintaining your controller 196 3ware sas/sata raid software user guide, version 9.5.1 4 copy the files to the appropriate directory. (in the commands below, replace with the applicable red hat or fedora core version, such as ws4_u4 or fc5, and replace string> with the applicable kernel, for example...

  • Page 209

    Updating the firmware and driver www.3ware.Com 197 for red hat hugemem mkinitrd –v –f initrd- hugmem.Img string> hugmem 7 if you are using lilo, run lilo to update to the boot loader. You should see a printout of kernels that are able to boot on this system after running lilo. Updating the 3ware dri...

  • Page 210

    Maintaining your controller 198 3ware sas/sata raid software user guide, version 9.5.1 5 run /sbin/depmod -a 6 make sure the file /lib/modules//modules.Dep contains an entry for 3w-9xxx. If not, add it after the 3w-xxxx entry. 7 complete the upgrade by upgrading the initial ramdisk. (skip to step 10...

  • Page 211

    Updating the firmware and driver www.3ware.Com 199 updating 3ware drivers under freebsd drivers can be updated either from source files or with driver modules. Using source files, you can compile drivers into the kernel or you can create modules for versions of freebsd for which 3ware does not suppl...

  • Page 212

    Maintaining your controller 200 3ware sas/sata raid software user guide, version 9.5.1 updating the 3ware kernel driver module under freebsd the following steps describe how to update the 3ware driver with a kernel driver module under freebsd. To update the 3ware kernel driver module under freebsd 1...

  • Page 213

    Updating the firmware and driver www.3ware.Com 201 to compile the driver as a module 1 boot to freebsd. 2 download and extract the driver, as described under “downloading the driver and firmware” on page 181. 3 unpack twa.Tgz. Then copy the *.C and *.H files to /sys/dev/twa and the makefile to /sys/...

  • Page 214

    Maintaining your controller 202 3ware sas/sata raid software user guide, version 9.5.1 updating 3ware drivers under vmware driver updates for the 3ware raid controller will be available from 3ware as rpms. The following steps describe how to update the 3ware driver under vmware. To update the 3ware ...

  • Page 215

    Testing battery capacity www.3ware.Com 203 to view information about a bbu in 3dm 2 • on the menu bar, choose monitor > battery backup . The battery backup page appears, on which you can see details and status about the unit. This page is refreshed every 30 seconds. For details about the fields on t...

  • Page 216

    Maintaining your controller 204 3ware sas/sata raid software user guide, version 9.5.1 to test the battery in a bbu in 3dm 2 1 on the menu bar, choose monitor > battery backup . 2 on the battery backup page, click the test battery capacity link. Figure 90. Battery backup information screen in 3dm 3 ...

  • Page 217

    Testing battery capacity www.3ware.Com 205 to test the battery in a bbu in 3bm 1 at the main 3bm screen, tab to the bbu button and press enter . 2 tab to test battery capacity and press enter . Figure 92. Battery backup information screen in 3bm.

  • Page 218

    Www.3ware.Com 206 11 managing an enclosure 3ware enclosure management features let you view the status of enclosure hardware, such as fans, power supplies, and temperature sensors through 3dm, and locate individual hardware components by blinking leds associated with them. Enclosure management featu...

  • Page 219

    Viewing a list of enclosures www.3ware.Com 207 viewing a list of enclosures if you have multiple enclosures attached to your 3ware raid controller, you can see a list of them. To see a list of enclosures in 3dm • choose monitor > enclosure support from the menu. The enclosure summary screen appears....

  • Page 220

    Managing an enclosure 208 3ware sas/sata raid software user guide, version 9.5.1 figure 94. Enclosure information page (3bm) checking enclosure component status if your enclosure supports enclosure services, you may be able to check the status of enclosure components such as power supplies, fans, sl...

  • Page 221

    Checking enclosure component status www.3ware.Com 209 figure 95. Enclosure details page to check the status of components in your enclosure in 3bm when you view the list of enclosures in 3bm, the status information is available on the same screen. For details, see “to see a list of enclosures in 3bm...

  • Page 222

    Managing an enclosure 210 3ware sas/sata raid software user guide, version 9.5.1 temp sensor status below is a list of possible temperature sensor statuses. Note that the temp sensor status indicates the temperature of the enclosure or backplane. Drive temperature, if supported, is available on the ...

  • Page 223

    Locating a specific enclosure component www.3ware.Com 211 locating a specific enclosure component if you have a supported enclosure and the identify feature is supported by your enclosure manufacturer, you can locate power supplies, fans, and temperature sensors by blinking the leds associated with ...

  • Page 224

    212 3ware sas/sata raid software user guide, version 9.5.1 12 3dm 2 reference this section includes details about the fields and features available on the pages you work with throughout 3dm 2. It is organized by 3dm page, as the pages are organized on the 3dm menu bar. • controller summary page • co...

  • Page 225

    Controller summary page www.3ware.Com 213 controller summary page figure 96. Controller summary page the summary page appears after you first logon to 3dm, or when you click the summary link in the menu bar. This page provides basic information about each 3ware raid controller in your system. To see...

  • Page 226

    3dm 2 reference 214 3ware sas/sata raid software user guide, version 9.5.1 controller details page figure 97. Controller details page the controller details page appears when you choose information > controller details from the menu bar. This page provides detailed information about the controller s...

  • Page 227

    Unit information page www.3ware.Com 215 bus width. The bus width detected by the controller. This is 8 lanes for the 9690sa controller. It may be 1, 4, or 8 lanes on the 9650se. Bus speed. The speed of the bus used on the controller. Controller phys. The number of phys on the controller, regardless ...

  • Page 228

    3dm 2 reference 216 3ware sas/sata raid software user guide, version 9.5.1 to see details about a particular unit, click the link in the unit # column. Unit #. The unit number assigned to the unit by the firmware. Name. If a name has been given to this unit, it shows here. If it is empty, no name ha...

  • Page 229

    Unit details page www.3ware.Com 217 unit details page figure 99. Unit details page the unit details page appears when you click an id number on the unit information page. Because it is a sub-page of unit information, the page title in the menu bar continues to display “unit information” even when yo...

  • Page 230

    3dm 2 reference 218 3ware sas/sata raid software user guide, version 9.5.1 serial #. The serial number of the unit. This number is assigned by the firmware when the unit is created. Capacity. The total capacity of the unit (capacities of subunits are not shown). Type. The type of unit or subunit. Ra...

  • Page 231

    Drive information page www.3ware.Com 219 drive information page figure 100. Drive information page the drive information page appears when you choose information > drive information from the menu bar, or when you click a vport # on the unit details page. If you arrive at this page from the vport # h...

  • Page 232

    3dm 2 reference 220 3ware sas/sata raid software user guide, version 9.5.1 capacity. The physical capacity of the drive. (note that the capacity as shown on 3dm screen is calculated as 1kb = 1024. This amount may differ from the capacity that is printed on the disk drive, where it typically has been...

  • Page 233

    Drive details window www.3ware.Com 221 drive details window figure 101. Drive details page the drive details window displays when you click a vport # on the drive information page. This drive details window shows some extra drive information, including queuing and sata link speed support, and the sm...

  • Page 234

    3dm 2 reference 222 3ware sas/sata raid software user guide, version 9.5.1 sas wwn. The sas drive’s unique world wide number. Reallocated sectors. The number of sectors that have been re-allocated due to bad sectors on the drive. Power on hour. The total number of hours the drive has been powered-on...

  • Page 235

    Controller phy summary page www.3ware.Com 223 controller phy summary page figure 102. Controller phy summary page the controller phy summary page shows the properties of controller phys. The controller phy summary page can be accessed in two ways.If you have a direct-attached drive you can access th...

  • Page 236

    3dm 2 reference 224 3ware sas/sata raid software user guide, version 9.5.1 controller settings page figure 103. Controller settings page the controller settings page appears when you choose management > controller settings from the menu bar. This page lets you view and change settings that affect th...

  • Page 237

    Controller settings page www.3ware.Com 225 background task rate the background task rate fields let you change the balance of background tasks and i/o (reading and writing to disk) performed by the controller. There are separate settings for rebuild/migrate rate and verify rate, figure 103. The rebu...

  • Page 238

    3dm 2 reference 226 3ware sas/sata raid software user guide, version 9.5.1 drive and choosing properties; then on the tools tab, click check now. Under linux or freebsd use the fsck utility command. For example, fsck /dev/ sda1 . Queuing. (not applicable for sas drives) this policy enables or disabl...

  • Page 239

    Controller settings page www.3ware.Com 227 other controller settings the other controller settings displays information about additional settings, some of which can only be changed in the bios (3bm). Auto rebuild. The auto rebuild policy determines how the controller firmware will attempt to rebuild...

  • Page 240

    3dm 2 reference 228 3ware sas/sata raid software user guide, version 9.5.1 update firmware the update firmware function allows you to update the firmware of your 3ware raid controller to the latest version. This keeps the firmware compatible with updates to your operating system and allows you to ta...

  • Page 241

    Scheduling page www.3ware.Com 229 3dm then updates the page to show you schedule details for that type of task. Scheduled rebuild/migrates. You can enable or disable the schedule for the rebuild/migrate tasks by selecting either follow schedule or ignore schedule . When schedules are set to be ignor...

  • Page 242

    3dm 2 reference 230 3ware sas/sata raid software user guide, version 9.5.1 self-test schedules unlike scheduling of rebuilds and verifies, scheduling of self-tests is always followed. To disable self-tests you either remove all schedule times, or uncheck the tests listed in the tasks column. Two sel...

  • Page 243

    Maintenance page www.3ware.Com 231 maintenance page figure 105. Maintenance page the maintenance page appears when you choose management > maintenance from the menu bar. The maintenance page lets you perform maintenance tasks on existing units on the current controller and lets you create new units ...

  • Page 244

    3dm 2 reference 232 3ware sas/sata raid software user guide, version 9.5.1 rescanning is useful in a variety of maintenance tasks. For example, if you physically plug in a drive and want the controller to recognize the newly plugged-in drive, rescan will find it. Rescan checks all ports. It checks e...

  • Page 245

    Maintenance page www.3ware.Com 233 unit number. The unit number assigned to the unit by the firmware. Use the checkbox next to the unit to select a unit before clicking one of the task buttons. # drives. Number of drives in the unit. Type of unit. Type of unit: raid 0, raid 1, raid 5, raid 6, raid 1...

  • Page 246

    3dm 2 reference 234 3ware sas/sata raid software user guide, version 9.5.1 maintenance task buttons below the list of units, a row of task buttons lets you perform maintenance and configuration tasks related to the unit. Before clicking one of these buttons, select the appropriate unit. Verify unit....

  • Page 247

    Maintenance page www.3ware.Com 235 rebuilding.) if rebuild scheduling is not enabled, the rebuild process will begin right away. For more information about rebuilds, see “to verify a unit through 3bm” on page 166. Migrate unit. Reconfigures a unit while it is on-line. Migration can be used to change...

  • Page 248

    3dm 2 reference 236 3ware sas/sata raid software user guide, version 9.5.1 when you click remove unit , you will be asked to confirm that you want to proceed. When you confirm the removal, the unit number and information will be removed from 3dm. (units created in the future can reclaim this unit nu...

  • Page 249

    Maintenance page www.3ware.Com 237 after deletion, the operating system is notified that the unit was deleted. In linux the device node associated with this unit is removed. In windows the device manager will reflect the changes under the disk drives icon. Available drives (to create units) this sec...

  • Page 250

    3dm 2 reference 238 3ware sas/sata raid software user guide, version 9.5.1 figure 107. Configuration window in 3dm for more detailed instructions, see “configuring a new unit” on page 101. Type. The drop-down list lists the possible raid configurations for the drives selected in the list of availabl...

  • Page 251

    Maintenance page www.3ware.Com 239 will give better performance with applications that have a lot of random reads and writes. In general, the smaller the stripe size, the better the sequential i/o and the worse the random i/o. The larger the stripe size, the worse the sequential i/o and the better t...

  • Page 252

    3dm 2 reference 240 3ware sas/sata raid software user guide, version 9.5.1 alarms page figure 109. Alarms page the alarms page appears when you click monitor > alarms on the menu bar. This page displays a list of aens (asynchronous event notifications) received from the controller displayed in the d...

  • Page 253

    Battery backup page www.3ware.Com 241 battery backup page figure 110. Battery backup page the battery backup page appears when you choose monitor > battery backup on the menu bar. Use this page to determine whether a backup battery is present, see details about it, and perform a battery test. Batter...

  • Page 254

    3dm 2 reference 242 3ware sas/sata raid software user guide, version 9.5.1 if the battery is ever discharged through a backup cycle or if the system power is off for more than two weeks, the battery status changes to “charging” the next time the system is powered on. This indicates the bbu is not ab...

  • Page 255

    Enclosure summary page www.3ware.Com 243 enclosure summary page figure 111. Enclosure summary page the enclosure summary page appears when you choose monitor > enclosure support from the menu bar. The enclosure summary page provides basic information about any enclosures attached to your system. The...

  • Page 256

    3dm 2 reference 244 3ware sas/sata raid software user guide, version 9.5.1 enclosure details page figure 112. Enclosure details page the enclosure details page appears when you click the id of an enclosure on the enclosure summary page. Use this page to view information about the enclosure, fans, te...

  • Page 257

    Enclosure details page www.3ware.Com 245 enclosure id status. The status of the enclosure. Vendor. The manufacturer of the enclosure. Product id. The product id of the enclosure. Revision. The manufacturer’s revision number for the enclosure. Diagnostic. Click the diagnostic text link to download a ...

  • Page 258

    3dm 2 reference 246 3ware sas/sata raid software user guide, version 9.5.1 power supply summary power supply . The id number associated with the specified power supply. Status . Can be ok, failure, not installed, off, or unknown. For status definitions, see “power supply status” on page 210. State ....

  • Page 259

    3dm 2 settings page www.3ware.Com 247 3dm 2 settings page figure 113. 3dm 2 settings page the 3dm 2 settings page appears when you click 3dm 2 settings on the menu bar. Use this page to set preferences, including email notification for alarms, passwords, page refresh frequency, whether remote access...

  • Page 260

    3dm 2 reference 248 3ware sas/sata raid software user guide, version 9.5.1 • remote access • http settings e-mail notification use the fields in this section to set up and manage notifications of events by e- mail. Send e-mail. This field determines whether e-mail notification is enabled or disabled...

  • Page 261

    3dm 2 settings page www.3ware.Com 249 confirm new password. Enter the new password a second time, to be sure you have entered it correctly. Change password button. Saves password changes. Page refresh minutes between refresh. Displays how frequently pages in 3dm will be refreshed with new data from ...

  • Page 262

    250 3ware sas/sata raid software user guide, version 9.5.1 13 troubleshooting this troubleshooting section includes the following sections: • web resources • before contacting customer support • basic troubleshooting: check this first • command logging • problems and solutions • error and notificati...

  • Page 263

    Before contacting customer support www.3ware.Com 251 before contacting customer support four screens in 3dm 2 provide controller version and status information that can be helpful when contacting 3ware customer support with questions or for troubleshooting: controller summary, controller details, un...

  • Page 264

    Troubleshooting 252 3ware sas/sata raid software user guide, version 9.5.1 command logging all changes that are made to raid configurations using 3dm or cli are automatically stored in a special log file, tw_mgmt.Log. This log can be helpful to amcc technical support for troubleshooting problems wit...

  • Page 265

    Drive performance monitoring www.3ware.Com 253 drive performance monitoring when one drive in a raid unit is responding much slower than others, it reduces the performance of the entire unit. Drive performance monitoring (dpm) is now available to measure drive performance, and to help identify when ...

  • Page 266

    Troubleshooting 254 3ware sas/sata raid software user guide, version 9.5.1 • display a dpm summary . This shows whether dpm is on or off, and provides summary statistics for drives attached to a controller. (/c x show dpmstat) note that if dpm is off, this summary may still show data, although that ...

  • Page 267

    Problems and solutions www.3ware.Com 255 problems and solutions this section covers some common problems and solutions. It is organized into the following sections: • enclosure-related problems • an led is blinking red on an enclosure. • hardware installation problems • the 3ware bios screen never a...

  • Page 268

    Troubleshooting 256 3ware sas/sata raid software user guide, version 9.5.1 • the motherboard may be functional, but may not be compatible. Please check the motherboard compatibility list on the 3ware website at http:// www.3ware.Com/products/compatibility.Asp to see if you motherboard has been teste...

  • Page 269

    Problems and solutions www.3ware.Com 257 a unit shows up as unusable, because of missing drives: unusable arrays: 3 drive 64k raid 5 558.77 gb (unit 1) sata - maxtor 6b300s0 279.86 gb (port 6) the unit has some but not all of its members available. The unit will be unusable. If this unit is your boo...

  • Page 270

    Troubleshooting 258 3ware sas/sata raid software user guide, version 9.5.1 if a drive that previously showed up in 3dm or 3bm does not show up, try the following: 1 power the system down, then reseat the drive in the slot, reseat the data cable, and reseat the power cable. 2 power the system back up...

  • Page 271

    Error and notification messages www.3ware.Com 259 table 13: error and notification message list value message 0001 controller reset occurred 0002 degraded unit 0003 controller error occurred 0004 rebuild failed 0005 rebuild completed 0006 incomplete unit detected 0007 initialize completed 0008 uncle...

  • Page 272

    Troubleshooting 260 3ware sas/sata raid software user guide, version 9.5.1 0028 dcb version unsupported 0029 verify started 002a verify failed 002b verify completed 002c source drive ecc error overwritten 002d source drive error occurred 002e replacement drive capacity too small 002f verify not star...

  • Page 273

    Error and notification messages www.3ware.Com 261 0047 battery voltage is too low 0048 battery voltage is too high 0049 battery temperature is normal 004a battery temperature is low 004b battery temperature is high 004c battery temperature is too low 004d battery temperature is too high 004e battery...

  • Page 274

    Troubleshooting 262 3ware sas/sata raid software user guide, version 9.5.1 8002 enclosure fan removed 8003 enclosure fan added 8004 enclosure fan unknown 8005 enclosure fan off 8020 enclosure temp normal 8021 enclosure temp low 8022 enclosure temp high 8023 enclosure temp below operating 8024 enclos...

  • Page 275

    Error and notification messages www.3ware.Com 263 8004 enclosure fan unknown 8005 enclosure fan off 8020 enclosure temp normal 8021 enclosure temp low 8022 enclosure temp high 8023 enclosure temp below operating 8024 enclosure temp above operating 8025 enclosure temp removed 8026 enclosure temp adde...

  • Page 276

    Troubleshooting 264 3ware sas/sata raid software user guide, version 9.5.1 error and notification message details 0001 controller reset occurred event type information cause the device driver has sent a soft reset to the 3ware raid controller. The driver does this when the controller has not respond...

  • Page 277

    Error and notification messages www.3ware.Com 265 see also “about degraded units” on page 151 “rebuilding units” on page 167 0003 controller error occurred event type error cause the 3ware raid controller has encountered an internal error. Action please collect log files and contact amcc customer su...

  • Page 278

    Troubleshooting 266 3ware sas/sata raid software user guide, version 9.5.1 to lower the likelihood of getting this error, schedule regular verifications. See also “setting overwrite ecc (continue on source error when rebuilding)” on page 121. “scheduling background tasks” on page 173 0005 rebuild co...

  • Page 279

    Error and notification messages www.3ware.Com 267 0007 initialize completed event type information cause the 3ware raid controller completed the “synching” background initialization sequence of raid levels 1, 6, 10, 50, or 5. For raid 5, raid 6, and raid 50, the data on the unit was read and the res...

  • Page 280

    Troubleshooting 268 3ware sas/sata raid software user guide, version 9.5.1 0009 drive timeout detected event type error cause a drive has failed to respond to a command from a 3ware raid controller within the allowed time limit (20 secs.). After sending this error message, the controller will attemp...

  • Page 281

    Error and notification messages www.3ware.Com 269 action if you see this message, the drive repairs may lie outside of the 3ware raid controller’s abilities.Try running the drive manufacturer’s diagnostic and repair utilities on the drive. If necessary, replace the drive. See also for links to drive...

  • Page 282

    Troubleshooting 270 3ware sas/sata raid software user guide, version 9.5.1 action allow the initialization to complete. This will return the unit to its normal redundant state. See also for more information, see “about initialization” on page 158 000e initialize failed event type error cause the 3wa...

  • Page 283

    Error and notification messages www.3ware.Com 271 as error rates and retry counts.This type of monitoring may be able to predict a drive failure before it happens, allowing you to schedule service of the unit before it becomes degraded. The smart status of each drive attached to the 3ware raid contr...

  • Page 284

    Troubleshooting 272 3ware sas/sata raid software user guide, version 9.5.1 action the drive is now available for use. If the drive is part of a unit add the remaining drives and rescan the controller, in 3dm or cli, to bring the unit online. 001e unit inoperable event type error cause the 3ware raid...

  • Page 285

    Error and notification messages www.3ware.Com 273 cause drive insertion caused a unit that was inoperable to become operational again. Any data that was on that unit will still be there. This message is only sent if the unit was inoperable for more than 20 seconds. That means that if the hot swap of...

  • Page 286

    Troubleshooting 274 3ware sas/sata raid software user guide, version 9.5.1 0022 upgrade udma mode event type warning cause during a self-test, the controller found that a drive was not in the optimal udma mode and upgraded its udma transfer rate. Action none required. The drive and cable are working...

  • Page 287

    Error and notification messages www.3ware.Com 275 0024 buffer integrity test failed event type error. Cause the 3ware raid controller performs diagnostics on its internal ram devices as part of its data integrity features. Once a day, a non-destructive test is performed on the cache memory. Failure ...

  • Page 288

    Troubleshooting 276 3ware sas/sata raid software user guide, version 9.5.1 0026 drive ecc error reported event type error cause drive ecc errors are an indication of grown defects on a particular drive. For redundant units, this typically means that dynamic sector repair has been invoked (see messag...

  • Page 289

    Error and notification messages www.3ware.Com 277 action if this error occurs, please contact 3ware technical support at http:// www.3ware.Com/support/index.Asp for assistance. 0028 dcb version unsupported event type error cause the unit that is connected to your 3ware raid controller was created on...

  • Page 290

    Troubleshooting 278 3ware sas/sata raid software user guide, version 9.5.1 see also for information on scheduling a verify process, see “scheduling background tasks” on page 173. For information on verification of a unit, see “about verification” on page 162. 002a verify failed event type error caus...

  • Page 291

    Error and notification messages www.3ware.Com 279 place during off-hours. For more information, see “scheduling background tasks” on page 166. You can also set the initialization process to go slower and use fewer system resources. For more information, see “setting background task rate” on page 165...

  • Page 292

    Troubleshooting 280 3ware sas/sata raid software user guide, version 9.5.1 002d source drive error occurred event type error cause an error on the source drive was detected during a rebuild operation. The rebuild has stopped as a result. Action the controller will report an error, even if the area o...

  • Page 293

    Error and notification messages www.3ware.Com 281 action use a replacement drive equal to or larger than the drives already in use 002f verify not started; unit never initialized event type warning cause a verify operation has been attempted by the 3ware raid controller, but the unit has never been ...

  • Page 294

    Troubleshooting 282 3ware sas/sata raid software user guide, version 9.5.1 see also for a list of compatible drives, see http://www.3ware.Com/products/compatibility_sata.Asp 0032 spare capacity too small event type warning cause there is a valid hot spare but the capacity is not sufficient to use it...

  • Page 295

    Error and notification messages www.3ware.Com 283 cause the migration of a unit has failed. Migration changes can include: • expanding capacity of a unit by adding drives. • changing raid levels, for example, from raid 1 to raid 5 action review the list of events on the alarms page for other entries...

  • Page 296

    Troubleshooting 284 3ware sas/sata raid software user guide, version 9.5.1 0036 verify fixed data/parity mismatch event type warning cause a verify error was found and fixed by the 3ware raid controller. Some examples of errors that can be fixed include: • a parity inconsistency for a raid 5 or raid...

  • Page 297

    Error and notification messages www.3ware.Com 285 cause the 3ware 9500s raid controller is inoperable due to missing so-dimm memory. Note: this message only applies to the 3ware 9500s controller, which has removable memory. Other 3ware controller models do not have memory that can be removed. Action...

  • Page 298

    Troubleshooting 286 3ware sas/sata raid software user guide, version 9.5.1 action if this drive was the only one to lose power, check the cable connections. Also, check that your power supply is adequate for the type and number of devices attached to it. See also for troubleshooting information and ...

  • Page 299

    Error and notification messages www.3ware.Com 287 see also “viewing current task schedules” on page 174 “about initialization” on page 158 003d verify paused event type information cause the verify operation is paused. Verifies are normally paused for 2 (formerly 10) minutes after a system first boo...

  • Page 300

    Troubleshooting 288 3ware sas/sata raid software user guide, version 9.5.1 “scheduling background tasks” on page 173 003f flash file system error detected event type warning cause a corrupted flash file system was found on the 3ware raid controller during boot-up. The 3ware raid controller stores co...

  • Page 301

    Error and notification messages www.3ware.Com 289 0041 unit number assignments lost event type warning cause the unit number assignments have been lost. This may have occurred as a result of a soft reset. Action please contact amcc 3ware technical support at http://www.3ware.Com/ support/index.Asp. ...

  • Page 302

    Troubleshooting 290 3ware sas/sata raid software user guide, version 9.5.1 the 3ware raid controller checks the backup dcb, even when the primary dcb is ok. If an error is found, the controller will attempt to correct the error by reading the primary copy. If the primary copy is valid, the backup dc...

  • Page 303

    Error and notification messages www.3ware.Com 291 cause the battery pack voltage being monitored by the battery backup unit has risen above the warning threshold. Action the battery backup unit is presently still able to backup the 3ware raid controller, but you should replace the battery pack if th...

  • Page 304

    Troubleshooting 292 3ware sas/sata raid software user guide, version 9.5.1 2 remove the bbu control module from the 3ware raid controller and the battery module from the remote card. 3 unplug the battery from the control module. 4 return the bbu control module and battery module to 3ware. For more d...

  • Page 305

    Error and notification messages www.3ware.Com 293 004b battery temperature is high event type error cause the battery pack temperature being monitored by the battery backup unit has risen above the acceptable range. However, the bbu is still able to backup the 3ware raid controller. Action check for...

  • Page 306

    Troubleshooting 294 3ware sas/sata raid software user guide, version 9.5.1 004d battery temperature is too high event type error cause the battery pack temperature being monitored by the battery backup unit is too high. The bbu is unable to backup the 3ware raid controller. Action check for sufficie...

  • Page 307

    Error and notification messages www.3ware.Com 295 see also see the install guide for your controller. 004f cache synchronization skipped event type warning cause the cache synchronization that is normally performed when power is restored after a power failure was skipped and write data is still bein...

  • Page 308

    Troubleshooting 296 3ware sas/sata raid software user guide, version 9.5.1 0052 battery health check completed event type information cause the battery backup unit evaluates periodically the health of the battery and its ability to backup the 3ware raid controller in case of a power failure. This me...

  • Page 309

    Error and notification messages www.3ware.Com 297 0056 battery charging completed event type information cause the battery backup unit has completed a battery charge cycle. 0057 battery charging fault event type error cause the battery backup unit has detected a battery fault during a charge cycle. ...

  • Page 310

    Troubleshooting 298 3ware sas/sata raid software user guide, version 9.5.1 0059 battery capacity is below error level event type error cause the measured capacity of the battery is below the error level. The battery backup unit is not ready and is unable to backup the 3ware raid controller. Action r...

  • Page 311

    Error and notification messages www.3ware.Com 299 005c battery is weak event type warning cause the battery backup unit periodically evaluates the health of the battery and its ability to backup the 3ware raid controller in case of a power failure. This message is posted when the result of the healt...

  • Page 312

    Troubleshooting 300 3ware sas/sata raid software user guide, version 9.5.1 you will also see this message if drive insertion causes a unit to become operational and retained write cache data was flushed. 005f cache synchronization failed; some data lost event type error cause the 3ware raid controll...

  • Page 313

    Error and notification messages www.3ware.Com 301 0064 local link up event type information. Cause applies only to the 9690sa controller. A cable has been plugged in, restoring a link to a controller phy. 0065 local link down event type warning. Cause applies only to the 9690sa controller. A cable h...

  • Page 314

    Troubleshooting 302 3ware sas/sata raid software user guide, version 9.5.1 the enclosure fan is not functioning normally and may be blocked or defective. Action check that the fan or fans are not blocked. If a fan appears defective, replace it as soon as possible. For information on replacing a fan,...

  • Page 315

    Error and notification messages www.3ware.Com 303 cause applies only to the 9690sa controller. The enclosure is unable to recognize the fan. The fan may not be seated correctly or may be malfunctioning. Action reseat the fan. If it is necessary to replace the fan, see your enclosure documentation or...

  • Page 316

    Troubleshooting 304 3ware sas/sata raid software user guide, version 9.5.1 8021 enclosure temp low event type information. Cause applies only to the 9690sa controller. The enclosure temperature is lower than normal. Action in general, cooler operating temperatures are good for enclosure components. ...

  • Page 317

    Error and notification messages www.3ware.Com 305 cause applies only to the 9690sa controller. The enclosure temperature is below the enclosure manufacturer’s specified operating temperature. Action in general, cooler operating temperatures are good for enclosure components. However, if the temperat...

  • Page 318

    Troubleshooting 306 3ware sas/sata raid software user guide, version 9.5.1 action the temperature sensor should be replaced or repaired. This may require specialized skills. Contact your enclosure manufacturer for more information. 8026 enclosure temp added event type information. Cause applies only...

  • Page 319

    Error and notification messages www.3ware.Com 307 8028 enclosure temp unknown event type warning. Cause applies only to the 9690sa controller. The enclosure is reporting that it is unable to determine the temperature of the unit. This may be due to a failed or missing sensor. Action check the operat...

  • Page 320

    Troubleshooting 308 3ware sas/sata raid software user guide, version 9.5.1 action reseat the power supply cord. Replace any failed power supply as soon as possible. It is recommended to use an uninterruptible power supply (ups) to protect against power failures. 8032 enclosure power removed event ty...

  • Page 321

    Error and notification messages www.3ware.Com 309 cause applies only to the 9690sa controller. There is a power supply in the enclosure, but it is not of a known type. Action check to be sure the power supply is operational by re-seating or replacing the failed power supply. See your enclosure docum...

  • Page 322

    Troubleshooting 310 3ware sas/sata raid software user guide, version 9.5.1 8041 enclosure voltage over event type error. Cause applies only to the 9690sa controller. The enclosure power supply voltage is higher than the normal range. Action this error is rare. If you see it you may need a ups or vol...

  • Page 323

    Error and notification messages www.3ware.Com 311 action if applicable, replace the failed power supply. Contact your enclosure manufacturer for more information. 8044 enclosure current normal event type information. Cause applies only to the 9690sa controller. The enclosure power supply current is ...

  • Page 324

    Troubleshooting 312 3ware sas/sata raid software user guide, version 9.5.1 cause applies only to the 9690sa controller. The enclosure’s amperage is unknown. A power supply may have failed. Action if applicable, replace the failed power supply. See your enclosure documentation or contact your enclosu...

  • Page 325

    313 3ware sas/sata raid software user guide, version 9.5.1 appendices the following information is available in the appendices: • appendix a, “glossary” on page 314 • appendix b, “software installation” on page 322 • appendix c, “compliance and conformity statements” on page 335 • appendix d, “warra...

  • Page 326

    314 3ware sas/sata raid software user guide, version 9.5.1 a glossary • 3bm. The 3ware bios manager, used on pc machines. The 3ware bios (basic input output system) manager is a basic interface used to view, maintain, and manage 3ware controllers, disks, and units, without having to boot the operati...

  • Page 327

    Www.3ware.Com 315 • background rebuild rate . The rate at which a particular controller initializes, rebuilds, and verifies redundant units (raid 1, raid 5, raid 6, raid 10, raid 50). • boot volume size. The size to be assigned to volume 0 when creating a unit through 3bm or cli on a pc machine. Not...

  • Page 328

    Glossary 316 3ware sas/sata raid software user guide, version 9.5.1 • distributed parity. Parity (error correction code) data is distributed across several drives in raid 5, raid 6, and raid 50 configurations. Distributing parity data across drives provides both protection of data and good performan...

  • Page 329

    Www.3ware.Com 317 • hot swapping . The process of removing a disk drive from the system while the power is on. Hot swapping can be used to remove units with data on them, when they are installed in hot swap bays. Hot swapping can also be used to remove and replaced failed drives when a hot swap bay ...

  • Page 330

    Glossary 318 3ware sas/sata raid software user guide, version 9.5.1 • oce (online capacity expansion). The process of increasing the size of an existing raid unit without having to create a new unit. See also migration . • parity. Information that the controller calculates using an exclusive or (xor...

  • Page 331

    Www.3ware.Com 319 • rebuild task schedule . The specification for when rebuilding, may occur, including start time and duration. • rebuild a unit . To generate data on a new drive after it is put into service to replace a failed drive in a fault tolerant unit (for example, raid 1, 10, 5, 6, or 50). ...

  • Page 332

    Glossary 320 3ware sas/sata raid software user guide, version 9.5.1 • stripe size . The size of the data written to each disk drive in raid unit levels that support striping. The size of stripes can be set for a given unit during configuration. In general, smaller stripe sizes are better for sequent...

  • Page 333

    Www.3ware.Com 321 • wwn (world wide number). The unique worldwide 64-bit sas address assigned by the manufacturer to each sas port and expander device in the sas domain. Many sas drives have 2 ports and thus 2 wwns..

  • Page 334

    Www.3ware.Com 322 b software installation this appendix provides detailed instructions for installing the 3ware management software for your 3ware raid controller and the 3ware html bookshelf. You can install all software at once, or you can use the installer to install some or all of the following ...

  • Page 335

    Installing software www.3ware.Com 323 installing software from a graphical user interface (gui) the steps below describe how to install the 3ware raid management software from a windowing graphical user interface such as microsoft windows or x windows in linux. To install the 3ware management softwa...

  • Page 336

    Software installation 324 3ware sas/sata raid software user guide, version 9.5.1 5 on the license agreement page, accept the agreement and click next . Figure 115. License agreement screen 6 if you want to change where the 3ware disk management tools 3dm and cli will be installed, you can change the...

  • Page 337

    Installing software www.3ware.Com 325 the 3ware documentation option installs the 3ware html bookshelf on your computer. This is a combined html version of the user guide and cli guide. Figure 117. Select components to install screen 8 to configure email notification, check the box and complete the ...

  • Page 338

    Software installation 326 3ware sas/sata raid software user guide, version 9.5.1 figure 118. 3dm 2 email configuration screen 9 when a message asks you whether you want to enable 3dm command logging, click yes to enable it, or no to disable it. Command logging saves all changes you make to raid conf...

  • Page 339

    Installing software www.3ware.Com 327 10 [optional] on the 3dm 2 security configuration screen, specify whether you want to restrict access to localhost connections. Enabling this feature prevents people from checking the status and administering the controller from across the internet or intranet. ...

  • Page 340

    Software installation 328 3ware sas/sata raid software user guide, version 9.5.1 12 if you want the installation wizard to connect to 3dm 2 after you finish the wizard, check the connect to 3dm 2 box. This allows you to log into 3dm and configure a raid unit right away. If you do not want to connect...

  • Page 341

    Installing software www.3ware.Com 329 14 when the final installation screen lets you know that installation is complete, click finish . Figure 124. Final installation screen tip: you can now access the documentation through the 3ware html bookshelf. For windows, from the start menu, choose programs ...

  • Page 342

    Software installation 330 3ware sas/sata raid software user guide, version 9.5.1 the install file name will be one of the following, depending on your operating system and processor type. ./setuplinux_x86.Bin -console ./setuplinux_x64.Bin -console 3 after you press enter , the application starts in ...

  • Page 343

    Installing software www.3ware.Com 331 installing software on freebsd 6.X or 7.X and later from the command line the following steps describe how to install software on freebsd from the command line, using a console application.[ to install software on freebsd from the command line 1 navigate to the ...

  • Page 344

    Software installation 332 3ware sas/sata raid software user guide, version 9.5.1 to manually install cli under freebsd 5.X 1 mount the 3ware cd-rom mount /cdrom 2 copy the cli utility to the destination directory. The path will be one of the following, depending on your processor type: cp -r /cdrom/...

  • Page 345

    Uninstalling 3ware software www.3ware.Com 333 uninstalling 3ware software this section tells you how to uninstall 3ware raid controller management software for these operating systems. • uninstalling 3ware software under microsoft windows • uninstalling 3ware software under linux and freebsd • unins...

  • Page 346

    Software installation 334 3ware sas/sata raid software user guide, version 9.5.1 uninstalling 3dm software on vmware you can uninstall cli, 3dm 2 or the 3ware raid controller driver. To uninstall software for vmware 1 login as root. 2 check for installed packages. Esxupdate -l query you will see a l...

  • Page 347

    Www.3ware.Com 335 c compliance and conformity statements this section is organized into the following topics: • fcc radio frequency interference statement • microsoft windows hardware quality lab • european community conformity statement fcc radio frequency interference statement this equipment has ...

  • Page 348

    Compliance and conformity statements 336 3ware sas/sata raid software user guide, version 9.5.1 microsoft windows hardware quality lab amcc is committed to microsoft windows hardware quality labs (whql) certification for all its products. However, a product’s software drivers are typically submitted...

  • Page 349

    Www.3ware.Com 337 d warranty, technical support, and service this section is organized into the following topics: • limited warranty • warranty service and rma process • amcc technical support and services • sales and ordering information • feedback on this manual limited warranty raid controller ha...

  • Page 350

    Warranty, technical support, and service 338 3ware sas/sata raid software user guide, version 9.5.1 parts or replacement products will be provided by amcc on an exchange basis and will be either new or refurbished to be functionally equivalent to new. Products or parts replaced under this provision ...

  • Page 351

    Amcc technical support and services www.3ware.Com 339 serial ata raid controller, including shipping costs. As soon as practicable thereafter, amcc will ship the advanced replacement to you at the address of your choosing. Upon receipt of the advanced replacement, we ask that you immediately ship th...

  • Page 352: Index

    Www.3ware.Com 340 index numerics 2tb support 92 3bm help 69 main screen 63 navigation 64 screens 63 starting 60 working in 64 3dm 3dm menus 76 alarms page 240 battery backup information page 241 browser requirements 71 controller details page 214 controller settings page 224 controller summary page ...

  • Page 353

    Www.3ware.Com 341 drive timeout detected (0009) 268 flash file system error detected (003f) 288 flash file system repaired (0040) 288 incomplete unit detected (0006) 266 initialize completed (0007) 267 initialize failed (000e) 270 initialize paused (003c) 286 initialize started (000c) 269 migration ...

  • Page 354

    342 3ware sas/sata raid software user guide, version 9.5.1 bootable unit, specifying 63 browser requirements, 3dm 71 buffer ecc error corrected (0039) 285 buffer integrity test failed (0024) 275 c cache flush failed, some data lost (0025) 275 cache synchronization completed (005e) 299 cache synchron...

  • Page 355

    Www.3ware.Com 343 status, viewing (3dm) 146 statuses 151 types 3 viewing smart data 157 drive details page, 3dm 221 drive ecc error reported (0026) 276 drive error detected (000a) 268 drive information page (3bm) 149 drive information page (3dm) 148 drive information page, 3dm 219 drive inserted (00...

  • Page 356

    344 3ware sas/sata raid software user guide, version 9.5.1 g grown defect, definition 316 h hardware installation, troubleshooting 255 help, getting for 3bm 69 hot spare 11 creating 113, 114, 115 hot spare (definition) 316 specifying 30 hot swap 6 hot swap (definition) 317 http port number for 3dm 2...

  • Page 357

    Www.3ware.Com 345 raid 1 7 motherboard boot sequence 31 motherboard requirements 2 mozilla, setting up 71 multi lun support (auto-carving) 88, 92 multiple volumes in one unit 92 n name of unit 103, 216 assigning 115, 226 navigation, 3bm 64 ncq (native command queuing) definition 317 ncq policy 226 n...

  • Page 358

    346 3ware sas/sata raid software user guide, version 9.5.1 3dm 233 definition 319 removing a unit 235 definition 319 replacement drive capacity too small (002e) 280 rescan controller 145, 231 roaming, array 136, 138 s s.M.A.R.T data 221 sas definition 319 sas address (definition) 319 sas device (def...

  • Page 359

    Www.3ware.Com 347 u udma mode, definition 320 ultra dma protocol 273 unclean shutdown detected (0008) 267 unconfigured disks, exporting 96 unconfigured drives making visible to operating system 31 uninstalling 3dm on linux 333 windows 333 unit checking status in 3dm 146 configuring 101 creating a un...

  • Page 360

    348 3ware sas/sata raid software user guide, version 9.5.1 disable on degrade, part of storsave profile 125 enabling in 3bm 119 enabling in 3dm 118 write journaling, part of storsave profile 124 wwn (world wide number) (definition) 321.

  • Page 361

    Www.3ware.Com 349.