A/DA APP-1 User Manual - page 9
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If your product is not working we STRONGLY suggest that you run a
series of quick tests to troubleshoot the unit (see above). They may
sound very basic, but it can save you time in getting your unit
working and you back to playing. If you are an international (non‐
USA) customer, you must contact your local dealer and/or your
national distributor for repair. If you are in the USA and the unit truly
does not work, email
support@adaamps.com
to get a Return
Authorization (RA) number from us.
3.
What do I do after receiving my RA number?
You will need to box your unit, write your Return Authorization (RA)
number on the outside of the shipping box in a large bold lettering,
and send it to the address supplied with the RA you received from us.
You are responsible for shipping to and from A/DA, so please track
and insure your parcels. A/DA cannot be held responsible for parcels
that are lost or damaged in the shipping process. A/DA cannot
accept your shipment if there is no RA number written on the outside
of the box.
SERVICE
If your unit requires service, please go to our website’s SERVICE page
for information to help you find a solution to the problem you are
having with your APP‐1. We have provided you with a step‐by‐step
troubleshooting procedure to get you back up and running if you are
experiencing a simple problem.
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RETURNING UNITS FOR SERVICE
If you still need to send in your ADA product for service, YOU MUST
FIRST GET A RETURN AUTHORIZATION NUMBER (RA) BEFORE YOU
SHIP TO OUR SERVICE CENTER. Items shipped to us without an RA,
will not be accepted by our Service Center and will be returned to
you by the shipper. You can get an RA number by first contacting us
online at: www.adaamps.com/service. DO NOT SHIP YOUR APP‐1 TO
OUR SERVICE CENTER BEFORE GETTING AN RA (Return
Authorization Number) FROM US.
Ship to:
A/DA Amplification
1543 Third Avenue
Walnut Creek, CA 94597