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Aastra AMC 3 User Manual - Introduction To The Amc

Other manuals for AMC 3: User Manual
Manual is about: Android

Summary of AMC 3

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    Amc 3 admin user guide for android amc-3_android_ug_en_2012-10 october 29, 2012.

  • Page 2: Contents

    Contents contents 1 welcome to aastra . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 1.1 overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 1.2 fixed mobile convergence . . . . . . . . . . . . . . . . . . . . . . . . . 6 2 introduction to the user...

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    Contents 8.6.8 automatic handover to voip . . . . . . . . . . . . . . . . . . . . 27 8.7 out-of-call features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 8.7.1 call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 8.7.2 call pickup . . . . . . . . . . . . . . . . ...

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    Contents 12 administrator settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41 12.1 fmc numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41 12.1.1 pbx dialing-in number . . . . . . . . . . . . . . . . . . . . . . 41 12.1.2 sim switch number . . . . . . ....

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    Contents 12.7.19 log level . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53 12.7.20 simple logging . . . . . . . . . . . . . . . . . . . . . . . . . . . 53 12.8 licensing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53 12.9 im/presence . . . . . . . . . . . . ....

  • Page 6: Welcome To Aastra

    1 welcome to aastra 1 welcome to aastra thank you for choosing this aastra mobile client product. Our product meets the strictest requirements with regard to quality and design. The following user’s guide will assist you in using the aastra mobile client (amc 3) application and answer most of the qu...

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    2 introduction to the user guide 2 introduction to the user guide this user’s guide describes the amc application. You will find the user’s guide and other documents for your application at: www.Aastra.Com or www.Aastra.Com/docfinder. For more information please refer to the documentation or to your...

  • Page 8: Introduction To The Amc

    3 introduction to the amc 3 introduction to the amc thank you for using the amc for android-based mobile phones. The amc is a fixed- mobile convergence (fmc) application and runs on most phones based on the android version 2.3 and 4.0/4.1 . Fixed mobile convergence (fmc) is the integration of mobile...

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    3 introduction to the amc 3.2 how to read this manual this manual is designed to guide you step by step through the installation, configuration and usage of your amc, providing you with useful hints and advice to facilitate the handling of your amc. Throughout this manual we will print any terminolo...

  • Page 10: Restrictions

    4 restrictions 4 restrictions please note that there are certain restrictions for third-party applications on practically all mobile platforms. There are some restrictions on the android devices which the amc is subject to. New smart phone types/models are released every week. To avoid solution comp...

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    4 restrictions 4.3 by mobile os version please note that updates to lower battery consumption has been implemented on an- droid os from version 2.2. To reduce power consumption as much as possible, the amc has a configurable inactivation of the gprs connection (refer to 12.5 ) and it is also capable...

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    4 restrictions • connecting the device to a computer and accessing the sd card may lead to a restart of the amc. Amc-3_android_ug_en_2012-10 12.

  • Page 13: Data Usage Overview

    5 data usage overview 5 data usage overview the following table clarifies exactly how much data usage is required for individual ser- vices of the amc. The settings governing the allowed usage of cellular data channels are described in 12.5 on page 47 . Setting available services and required data v...

  • Page 14: The Amc Portal

    6 installation and amc configuration from the amc portal 6 installation and amc configuration from the amc portal currently, the easiest way to download and install the amc on your phone is by using the android market place. Alternatively you can download the client from the amc portal using the pro...

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    6 installation and amc configuration from the amc portal • after this reboot or immediately after the download of the file your amc android will be ready to use. 6.2 opening the application you will now be prompted to enter your amc user account key and mobile phone number (in international format)....

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    6 installation and amc configuration from the amc portal 6.3 amc configuration to avoid mobile operators blocking what they see as ”strange” sms content - amc downloads the configuration (settings, mlcr and features in named order) over the air. From the amc portal can be sent out either sms or e-ma...

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    7 general operation 7 general operation of the amc the amc seeks to blend in seamlessly with the usability concepts of the platform it runs on, and tries to closely match the functionality of your smartphone’s native phone application. The following chapter contains all user-relevant information for...

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    7 general operation you have the option to move and sort your quick-dial contacts in the context- sensitive menu. If you have altered the standard feature codes on the amcc, the features button (with cfw and dnd) will not offer its services. Note: please note that a user icon (i.E., with photo) will...

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    7 general operation 7.3 registration status this registration icon indicates that there is a voip-capable data connection. This data connection may be wi-fi or packet data(refer to 12.5 for information about packet data settings). This icon indicates that a system registration is in progress. The re...

  • Page 20: Features Of The Amc

    8 features of the amc 8 features of the amc the following explains all call related services of your amc. General availability of features available in- and out-call features depend on your pbx; for some features please consult your pbx documentation. More or less features than the ones described be...

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    8 features of the amc 8.2 accepting calls amc calls can be accepted like all other calls by pressing the concerned key . Which calls are intercepted by the amc is governed by the 12.6 setting. Caller id the amc for android supports the transmission of caller ids ("see who’s calling") via the amcc. T...

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    8 features of the amc 8.4 corporate contacts you can search your local and the corporate con- tacts (if access is configured by your system admin- istrator) from the search bar. Click on the icon on the left end of the search bar to select "all contacts" (default), "contacts" (local phonebook), "pre...

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    8 features of the amc 8.5 call types there are several call types that you can select before dialing. They give you man- ual access to the potentially cost saving features of the amc. Please see the picture below. Automatic routing administrators may specify and deploy routing rules (for callback et...

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    8 features of the amc 8.5.3 call-through call if there is no registration or if the amc is only registered for signaling (blue registration icon), you will have the option to select a call-through call to ensure that your call is routed through the system. Otherwise, i.D. If you are registered for v...

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    8 features of the amc 8.6 in-call features if a data channel (wi-fi or packet data) is available during a call, your amc will enable the in-call features of your pbx. For example: the in call menu will not be available during a 2g call as no data access is possible during call (if no wi-fi is availa...

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    8 features of the amc in this example a wi-fi call is placed. Swipe to the fea- tures screen for more in-call features. 8.6.1 hold call a party can be put on hold by clicking the hold option on the screen. You can resume the call at any time. 8.6.2 enquiry/ consultation clicking on this option a in ...

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    8 features of the amc muted calls please note that a muted voip call may be unmuted when a handover from voip to cellular networks is done. The amc will display a warning message if this occurs. 8.6.7 handover to voip it is also possible to trigger a manual handover to voip if the wi-fi coverage is ...

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    8 features of the amc 8.7 out-of-call features out-of-call features give you the possibility to use your smartphone as a full-fledged equivalent of a desk phone. You can access the features screen via the tool bar navi- gation in the home screen of the amc. 8.7.1 call forwarding you have the option ...

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    8 features of the amc 8.7.4 voice mail listen to your corporate voice mail with this option. Click on the selection in the amc main menu. A waiting voice message will be indicated by a small cassette icon just left of the icon for the mobile network signal strength in the upper right corner of the a...

  • Page 30: Im And Presence

    9 im and presence 9 im and presence the amc enables basic mobile presence and the ability to chat with your smartphone. Immediately after the required settings have been configured (see infobox below), the online/offline presence status will be displayed in the tab "chat" of the home screen. Require...

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    9 im and presence 9.3 parallel chats it is also possible have several conversations at the same time. All ongoing chats will be displayed as a list in the chat screen. If a data connection is available, your default pres- ence state will be "online". To change this, touch the presence status bar in ...

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    10 mobile least-cost routing (mlcr) 10 mobile least-cost routing (mlcr) the following explains how to actively use the features callback, call through, and sim switch. About mlcr it is possible to configure number patterns (first couple of digits of a phone number) which will trigger an automatic le...

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    10 mobile least-cost routing (mlcr) a callback is invoked via https . The amc also sends the phone number that you would actually like to call (1). The amcc in return calls the amc (2) and the destination number (3). The two calls are connected as soon as they are established. 1 further configuratio...

  • Page 34: User Settings

    11 user settings 11 user settings there are a couple of mandatory settings that have to be configured to be able to use all of your amc’s features. All settings, mandatory and optional, are explained in this chapter. Configuration loss with firmware updates with a firmware update, the amc applicatio...

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    11 user settings note: emergency numbers do not have to be specified here, as they are treated sep- arately. The major emergency numbers for all continents such as 112 and 911 are preloaded in the amc. If you have any special or regional numbers however, you can configure them here. 11.2 dual mode s...

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    11 user settings 11.4 network settings the following settings manage the use of packet data for all services offered by the amc. 11.4.1 network preferences unlike wi-fi connections, cellular connections cannot carry data. Availability of data channels depends on your provider and on your contract. M...

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    11 user settings 11.5 call preference by setting the dial mode you can configure in which situations your amc shall handle incoming and outgoing calls. The rule you choose here will only be applied if the amc is activated. 11.5.1 dual identity in dual identity mode your amc will only handle calls ma...

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    11 user settings 11.5.3 automatic start if automatic start is enabled, the amc will be started automatically whenever the phone is switched on. 11.5.4 handover settings the following settings determine when a handover from a voip call to a cellular call (and vice versa) is triggered. Automatic hando...

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    11 user settings 11.5.9 log level this setting should only be used by administrators for testing and/or trouble shooting. Using these options is only suitable for advanced administrators. Terminal view live logs with the setting terminal and the ddms.Exe (which is part of the android sdk). Turn the ...

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    11 user settings 11.7 about application if asked for the version of your amc for android, for support reasons or others, the about application section will give you all relevant details. Amc-3_android_ug_en_2012-10 40

  • Page 41: Administrator Settings

    12 administrator settings 12 administrator settings tap on the screen three times anywhwere in the "about" view of the setting section to open a prompt to enter the passphrase for access to the administrator settings.Passphrases change over time (every day/24h), and can be retrieved from our support...

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    12 administrator settings all of the services offered by the amc are exclusively available for configured users. However, some users might have several sim cards, mostly for taking advantage of lower tariffs in different countries. It is possible to configure up to ten cell phone (sim card) numbers ...

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    12 administrator settings amcc uses towards the amc. If the mtc number is set, all enterprise calls must come with this caller id otherwise they will not be handled by the amc. In order to make sure that the number is positively matched, you have to enter your pbx number in international format. Use...

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    12 administrator settings 12.1.5 call reverse number the call reverse number is only mandatory if the feature is to be used. It has to be a number, again in international format, that has been configured for the call reverse purpose on the amcc. This can be enabled and disabled globally; refer to 12...

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    12 administrator settings 12.1.8 exception numbers specify numbers that must be dialed directly in all cases. The main purpose is to make sure that special numbers such as operator voice mail and the like are not considered for any special routing via the amc. To specify more than one number, separa...

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    12 administrator settings 12.3.1 registrar and port settings the ip address and port that have to be entered here, as well as your user credentials, should be given to you by your system administrator. 12.3.2 username and password the username is the username that has been registered on the amcc. Us...

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    12 administrator settings 12.4.2 mic alc this setting enables automatic volume control (”clipping prevention”). An algorhythm using "max index spread" and "max loops" sets the effect of this setting. Please do not alter these settings, unless advised to do so. 12.5 network settings the following set...

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    12 administrator settings 12.5.2 voip over 3g check the box behind the setting voip over 3g to enable voip calls over packet data. Please note that the information given above - about battery life etc. - also apply to this setting. 12.6 call preference by setting the dial mode you can configure in w...

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    12 administrator settings 12.7 misc. Settings 12.7.1 automatic start if automatic start is enabled, the amc will be started automatically whenever the phone is switched on. 12.7.2 international prefix in this field you can specify with which characters a leading plus "+" should be replaced whenever ...

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    12 administrator settings 12.7.5 handover settings the following settings determine when a handover from a voip call to a cellular call (and vice versa) is triggered. Automatic handovers can be enabled and disabled with the checkbox in this section. The disconnect threshold determines when a call wi...

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    12 administrator settings 12.7.10 feature access note: this setting is only needed if operator supported dialing (osd) is used! Refer to 12.7.7 . Enter a number here that makes your pbx route a call to the amcc. This number will then be dialed to ensure the functionality of out-call features such as...

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    12 administrator settings 12.7.15 proximity sensor the proximity sensor detects if the smartphone is held against the ear and then disables the touch screen to avoid unintentional feature selections and the like. Note: on some devices, especially by htc, this may also lower the performance of the ph...

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    12 administrator settings 12.7.19 log level this setting should only be used by administrators for testing and/or trouble shooting. Using these options is only suitable for advanced administrators. Terminal view live logs with the setting terminal and the ddms.Exe (which is part of the android sdk)....

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    12 administrator settings 12.9.2 default im host if you would like to use the im and presence service of the amc, the host uri of the desired default im host in your network has to be entered here. Contact your adminis- trator for further information. As soon as the default im host has been set corr...

  • Page 55: Factory Reset Of The Amc

    13 factory reset of the amc 13 factory reset of the amc it is possible to do a quick, but complete factory reset. Open the settings and click on menu for a context- sensitive menu. It will give you the option to execute a factory reset which will delete all configurations made. In the same options m...

  • Page 56: Tal

    14 manual download from the aastra portal 14 manual download from the aastra por- tal on top of the automatic download of information from the aastra portal that the amc initiates it is also possible for you as a user to manually request download of informa- tion. The options in the amc menu are: • ...

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    C 2012 aastra technologies limited. All rights reserved. This document contains proprietary information, which is protected by copy- right. No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording, or by any in...