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Aastra ITE-760 User Manual - Call Pickup

Other manuals for ITE-760: Quick Reference, Quick Reference
Manual is about: Aastra Telephone User Guide Pointspan

Summary of ITE-760

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    M m proprietary information and contents ii aastra – 2568-004.

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    M m ite-760 user guide aastra - 2568-004 iii 4 th edition (may 5, 2005) © copyright 2005 aastra intecom inc. All rights reserved. Information in this manual may change with product revisions. Aastra intecom inc. May add features or enhancements to the product(s) and/or program(s) described in this m...

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    M m proprietary information and contents iv aastra – 2568-004 revision history the following represents the revision history of this publication: revision number date completed point of contact description 004 04/05 b. Marsh rebranded to aastra. Replaced old phone drawing with new for led phones. 00...

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    M m ite-760 user guide aastra - 2568-004 v table of contents 4 th edition (may 5, 2005) ............................................................................................Iii contact information ...................................................................................................

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    M m proprietary information and contents vi aastra – 2568-004 other keys.................................................................................................................... 6 alphabetic keypad ..............................................................................................

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    M m ite-760 user guide aastra - 2568-004 vii mute .................................................................................................................................. 18 activate and deactivate the mute feature ................................................................. 18 hands ...

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    M m proprietary information and contents viii aastra – 2568-004 place a status call to a buzz user ............................................................................. 31 answer a call from a buzz user................................................................................ 31 call f...

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    M m ite-760 user guide aastra - 2568-004 ix conference up to seven parties.................................................................................. 44 leave the conference and return .............................................................................. 45 leave the conference ........

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    M m proprietary information and contents x aastra – 2568-004 lock and unlock a meet-me conference .................................................................. 55 accept a call waiting during a meet-me conference .............................................. 55 transfer an outside call to a me...

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    M m ite-760 user guide aastra - 2568-004 xi access the private directory ...................................................................................... 68 search by name in the private directory ................................................................... 68 create an entry in the pri...

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    M m proprietary information and contents xii aastra – 2568-004 chapter 6 feature codes ...................................................................................................... 85 feature codes ................................................................................................

  • Page 13: About This Publication

    M m ite-760 user guide aastra - 2568-004 xiii about this publication the ite-760 user guide describes the phone and its primary functions. Audience any user of the ite-760 telephone should reference this publication. Publication organization this publication contains the following chapters. Chapter,...

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    M m about this publication xiv aastra – 2568-004 convention description example vertical ellipses vertical line omissions in a command sequence . . . Provides supplemental information. The prompt may not display if … provides information to help you avoid possible damage to hardware or a system cras...

  • Page 15: Chapter 1

    M m ite-760 user guide aastra - 2568-004 1 chapter 1 basic information ite-760 description the ite-760 digital telephone gives you access to all services and features available on the pointspan 6880 series pbxs and additional features that are unique to the phone itself. Features the following are s...

  • Page 16: The Ite-760

    M m chapter 1, basic information 2 aastra – 2568-004 using the ite-760 the following are things to remember when using the ite-760 phone: • the features on your ite-760 phone are selected for your specific needs. Some features described in this guide may not be available to you on your phone. If you...

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    M m ite-760 user guide aastra - 2568-004 3 expansion module accessory an m710 button expansion module adds 20 feature keys to the phone. Two expansion modules can be added, providing a total of 60 feature keys. Recommendations and safety connections the ite-760 telephone cannot be connected to the p...

  • Page 18: Ite-760 Connections

    M m chapter 1, basic information 4 aastra – 2568-004 ite-760 connections ite-760 connections ite digital line connector at the back of the phone not used headset connector handset connector expansion module connector.

  • Page 19: Ite-760 Diagram

    M m ite-760 user guide aastra - 2568-004 5 ite-760 diagram display screen redial dirctry 10/31/02 04:44pm softkeys message lamp navigator feature buttons alphabetic keypad handset speaker, hold, and mute keys microphone ite-760 numeric keypad 0 # 1 2 abc 3 def 5 jkl 6 mno 4 ghi 8 7 pqrs 9 wxyz * r f...

  • Page 20: Alphabetic Keypad

    M m chapter 1, basic information 6 aastra – 2568-004 key symbol description and used to display additional information about a record or carries out a setting used to confirm a choice, a setting, or a record in a directory other keys key symbol key description green key • answers an incoming call if...

  • Page 21: Key Lamp Symbols

    M m ite-760 user guide aastra - 2568-004 7 description icon action space press the space key one time for one space between characters. Shift to access special characters press the shift key plus the key containing the special character. Confirm an entry press once to confirm an entry. (can be used ...

  • Page 22: Ring Types

    M m chapter 1, basic information 8 aastra – 2568-004 key lamp status description flash there is a message in your mailbox, and a new call in the incoming calls log ring types there are three ring types. Ring type description one-ring pattern internal call two-ring pattern external call three-ring pa...

  • Page 23: System Voice Prompts

    M m ite-760 user guide aastra - 2568-004 9 sound tone description lone ring+beep waiting caller tone you have called an extension that is busy long beep warning tone another party is joining (as in a conference) system voice prompts the following voice prompts can be heard on a pointspan 6880 series...

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    M m chapter 1, basic information 10 aastra – 2568-004 place an internal call • if you have more than one extension on your phone, press the extension key that you want to use before lifting the handset or pressing the speaker key. • if dial tone changes to a fast busy tone and then silence, you have...

  • Page 25: Answer A Call

    M m ite-760 user guide aastra - 2568-004 11 dial with the incoming calls log see incoming calls log. Answer a call condition: there is a call ringing in at your extension step action result 1. Lift the handset or press the call is answered end a call pressing the speaker key does not disconnect a ca...

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    M m chapter 1, basic information 12 aastra – 2568-004.

  • Page 27: Chapter 2

    M m ite-760 user guide aastra - 2568-004 13 chapter 2 phone settings display contrast you can adjust the display contrast to one of 8 levels. Step action result 1. Press 2. Press 5 times 3. Press 4. Press or each time a key is pressed, the contrast changes and the new contrast level is displayed 5. ...

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    M m chapter 2, phone settings 14 aastra – 2568-004 choose the ring melody and volume step action result 1. Press 2. Press 4 times 3. Press 4. Press or each time a key is pressed, the corresponding melody is played the display indicates the melody number 5. Press 6. Press or each time a key is presse...

  • Page 29: Listening Volume

    M m ite-760 user guide aastra - 2568-004 15 step action result 5. Press or each time a key is pressed, the corresponding melody is played the display indicates the melody number 6. Press 7. Press or each time a key is pressed, the melody is played at the corresponding volume the display indicates th...

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    M m chapter 2, phone settings 16 aastra – 2568-004 step action result 1. Press or a new beep volume each time a key is pressed the last volume change made is the volume that is stored.

  • Page 31: Chapter 3

    M m ite-760 user guide aastra - 2568-004 17 chapter 3 modes of operation speaker the speaker key allows you to converse using the speaker. Others can also participate in the conversation. Activate the speaker condition: you are on a call and are using the handset. Step action result 10. Press the sp...

  • Page 32: Mute

    M m chapter 3, modes of operation 18 aastra – 2568-004 step action result 1. Lift the handset the speaker key lamp is off you are now conversing using the handset mute the mute key allows you to listen to a phone conversation while preventing others on the call from hearing you and can be used with ...

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    M m ite-760 user guide aastra - 2568-004 19 when the hfa feature is activated, the phone should not be left unattended without first deactivating hfa. This prevents a call from being answered while there is no one at the phone to talk to the caller. Activate hands free answer condition: the phone is...

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    M m chapter 3, modes of operation 20 aastra – 2568-004 answer a call with hands free auto-answer activated conditions: the handset remains onhook hfa is already activated step action result 1. Ring and/or warning tone in headset the call is automatically answered hfa key lamp flashing when calling p...

  • Page 35: Chapter 4

    M m ite-760 user guide aastra - 2568-004 21 chapter 4 features abbreviated dial the abbreviated dial feature allows you to store frequently-called internal and external numbers of up to 28 digits, and dial them automatically by using a one or two digit code. All extensions are automatically allowed ...

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    M m chapter 4, features 22 aastra – 2568-004 program an abbreviated dial number condition: the phone is on hook step action result 1. Press the display alternates between: and 2. Press if you have more than one extension on your phone, the display alternates between: and 3. Press 4. Dial the abbrevi...

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    M m ite-760 user guide aastra - 2568-004 23 step action result 8. Press or press + exits the programming function other softkeys used with abbreviated dial key description cancels the current input and allows you to keep the prior setting erases the last digit displayed and repositions the cursor er...

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    M m chapter 4, features 24 aastra – 2568-004 use the abbreviated dial feature key step action result 1. If you have more than one line: press before using the abbrev dial key if you have only one line: go directly to step 2 2. Press extension key lamp on 3. Dial the abbreviated dial reference number...

  • Page 39: Answer/release

    M m ite-760 user guide aastra - 2568-004 25 step action result 4. Press repeatedly the abbreviated dial numbers are displayed sequentially: 5. Press display key lamp off exits the display function if you do not exit the display function, it will time out after 5 seconds answer/release the answer/rel...

  • Page 40: Auto Dial

    M m chapter 4, features 26 aastra – 2568-004 auto dial the auto dial feature allows you to store one number of up to 28 digits for each auto dial feature key on your phone and dial the number by using that feature key. • one feature key is required for each auto dial number. • stored numbers must co...

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    M m ite-760 user guide aastra - 2568-004 27 step action result 5. Press the number is saved 6. Press or press + exits the auto dial function other softkeys used with auto dial key description cancels the current input and allows you to keep the prior setting erases the last digit displayed and repos...

  • Page 42: Busy Override

    M m chapter 4, features 28 aastra – 2568-004 display an auto dial number the display feature key is used to display your auto dial numbers. Step action result 1. Press display key lamp on 2. Press you can press each auto dial key before exiting the display function the auto dial number is displayed:...

  • Page 43: Buzz/status

    M m ite-760 user guide aastra - 2568-004 29 • when your conversation is being overridden and you place the other party on hold or hang up, the overriding party is either on your line immediately or ringing on your line depending on the database for your phone. Override a busy extension step action r...

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    M m chapter 4, features 30 aastra – 2568-004 • an option to the buzz/status talking connection is the buzz/status-alert only option. • in a group of status users, the first person to answer stops the ringing and blocks all others in the group from picking up the call. • buzz/status calls do not affe...

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    M m ite-760 user guide aastra - 2568-004 31 step action result 2. Lift the handset or press you are connected to the status party place a status call to a buzz user step action result 1. Press status key lamp on 2. Lift the handset or press the call is placed to the buzz party answer a call from a b...

  • Page 46: Call Forward

    M m chapter 4, features 32 aastra – 2568-004 call forward the call forward feature allows you to temporarily redirect your incoming calls to another number. • each extension on the phone must be forwarded separately. • if you have more than one extension, press the extension key first. Program call ...

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    M m ite-760 user guide aastra - 2568-004 33 step action result 4. Option: if number is already assigned and you want to change it: press 5. Dial the call forward destination number 6. Press or press call forward key lamp on all calls will be forwarded to the new number 7. Press or press + exits the ...

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    M m chapter 4, features 34 aastra – 2568-004 step action result 5. Press or press + exits the programming function other softkeys used with call forward key description cancels the current input and allows you to keep the prior setting erases the last digit displayed and repositions the cursor erase...

  • Page 49: Call Mark

    M m ite-760 user guide aastra - 2568-004 35 turn off call forward with the feature key step action result 1. If you have more than one line: press 2. Press call forward key lamp off 2-beep confirmation tone call forward is canceled call mark the optional call mark feature marks a bad phone connectio...

  • Page 50: Call Park

    M m chapter 4, features 36 aastra – 2568-004 call park the call park feature allows you to temporarily place a call on hold for a pre-set time limit. The call can be retrieved on any phone in the system. If the call if not retrieved within the time limit, the call automatically reverts back to the e...

  • Page 51: Call Pickup

    M m ite-760 user guide aastra - 2568-004 37 call pickup the call pickup feature allows you to answer another ringing line at your phone. There are two types of call pickup: • group call pickup - your extension is assigned to a call pickup group. You can answer a call directed to any member of your c...

  • Page 52: Call Waiting

    M m chapter 4, features 38 aastra – 2568-004 step action result 1. Lift the handset or press 2. Press 2-beep confirmation tone 3. Dial the extension number of the ringing phone the caller is connected on your line call waiting the call waiting tones heard while you are on a call are: call waiting to...

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    M m ite-760 user guide aastra - 2568-004 39 accept a call waiting conditions: you are already on a call call waiting tone extension key lamp flashing indicating an incoming call step action result 1. Press or press the firstparty is placed on hold 2. Hang up or press 3. Lift the handset or press ext...

  • Page 54: Callback

    M m chapter 4, features 40 aastra – 2568-004 step action result 2. Repeat step 1 to alternate between calls return to the holding party when one party hangs up conditions: one party is disconnected, the other is still on hold step action result 1. Press or press extension key lamp on you are in conv...

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    M m ite-760 user guide aastra - 2568-004 41 • a callback is left on the number that you originally dialed, even if it has been forwarded. • when you return a callback to a number that has been forwarded, the call goes to the forwarded number. • the party that places the callback cannot cancel the ca...

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    M m chapter 4, features 42 aastra – 2568-004 step action result 1. Lift the handset or press you have answered the returned callback return a callback it is not necessary to return a callback before using your phone. Conditions: the key lamp is flashing on the extension where the callback has been p...

  • Page 57: Cancel

    M m ite-760 user guide aastra - 2568-004 43 step action 2. Press repeatedly to find the callback to cancel display and cancel a callback step action 1. Press 2. Press repeatedly to find the callback to cancel 3. Press cancel the cancel feature allows you to abort any dialing sequence by pressing a f...

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    M m chapter 4, features 44 aastra – 2568-004 • a member may leave a conference at any time by hanging up. If there are only 2 parties left, then the conference is dropped, and the call becomes a normal two-way call. • the conference warning tone (a system option) alerts members in the conference tha...

  • Page 59: Data Calls

    M m ite-760 user guide aastra - 2568-004 45 step action result 4. Press or press the conference is established conference key lamp on long beep is played to those already in the conference to indicate that another party has entered 5. Press 6. Repeat steps 3 - 5 until all parties are joined into the...

  • Page 60: Do Not Disturb

    M m chapter 4, features 46 aastra – 2568-004 • callback queuing – see queue for external calls • online queuing - see queue for external calls use data features to use the data features you must have a data feature key, a pdi-1000 type data interface, and a data destination to dial. Condition: the d...

  • Page 61: Event Timer Display

    M m ite-760 user guide aastra - 2568-004 47 activate do not disturb step action result 1. Press you can also use the feature code * 6 do not disturb key lamp on deactivate do not disturb step action result 1. Press you can also use the feature code # 6 do not disturb key lamp off event timer display...

  • Page 62: Group Listen

    M m chapter 4, features 48 aastra – 2568-004 group listen the group listen feature allows any person in a conference to add up to ten parties, in a listen only mode, to a conference. • a conference with group listeners can total 16 parties consisting of six full conference members and 10 group liste...

  • Page 63: Hold

    M m ite-760 user guide aastra - 2568-004 49 rejoin the conference rejoin when a dialed number for group listen (internal or external) is busy or unanswered step action result 1. Press conference entry warning tone (long beep) you have rejoined the conference hold there are three ways to put a party ...

  • Page 64

    M m chapter 4, features 50 aastra – 2568-004 step action 1. Press or press or press retrieve a party on hold condition: caller 1 is on hold step action result 1. Press or press or press extension key lamp on you are reconnected to the held party place a call when a party is on hold and alternate bet...

  • Page 65: Hotline Conference

    M m ite-760 user guide aastra - 2568-004 51 step action result 2. Press caller 2 is placed on hold toggle between held calls the display shows which party is on hold. Step action result 1. Press toggle between held calls hotline conference the hotline conference feature connects up to twelve parties...

  • Page 66: Hotline

    M m chapter 4, features 52 aastra – 2568-004 accept a hotline conference call if you place a party on hold to accept a call waiting that is a hotline conference call, you cannot return to the party on hold unless you hang up on the conference. Condition: hotline is ringing step action result 1. Lift...

  • Page 67

    M m ite-760 user guide aastra - 2568-004 53 • an intercom call is indicated by a flashing intercom key lamp and one-ring normal ring or three-ring system ring. • intercom calls can be allowed to ring on a phone that has activated the do not disturb feature. • a call on an intercom line cannot be tra...

  • Page 68: Meet-Me Conference

    M m chapter 4, features 54 aastra – 2568-004 meet-me conference the meet-me conference feature allows up to twelve parties to dial a designated number at a scheduled time for a conference call. No conference key is required. • the meet-me conference can be reserved as one-time only or as a permanent...

  • Page 69

    M m ite-760 user guide aastra - 2568-004 55 lock and unlock a meet-me conference • the hold softkey does not put the conference on hold. • a meet-me conference can be locked or unlocked by one member pressing the hold key. Step action result 1. Or press the conference is locked 2. Or press the confe...

  • Page 70: Privacy Release

    M m chapter 4, features 56 aastra – 2568-004 transfer an outside call to a meet-me conference condition: you are connected to a party that needs to be transferred to the meet-me conference step action result 1. Ask the party to wait 2. Press the party is on hold 3. Dial the meet-me conference number...

  • Page 71: Queue For External Lines

    M m ite-760 user guide aastra - 2568-004 57 step action result 1. Press after all notified parties have joined the phone conversation, pressing the privcy rlse key blocks others from joining privacy release key lamp on you can talk with the original party and others entering on your extension cancel...

  • Page 72

    M m chapter 4, features 58 aastra – 2568-004 step action result 1. Lift the handset or press 2. Dial the external number voice prompt "depress callback to queue call" if all of the outgoing trunks are busy 3. Press feature key you can also use the access key plus the feature code * 7 voice prompt "c...

  • Page 73: Redial

    M m ite-760 user guide aastra - 2568-004 59 step action result 2. Wait on the line the call is automatically placed cancel the callback condition: you are offhook listening to the call automatically being placed and you want to cancel the call step action result 1. Hang up or press the callback is c...

  • Page 74

    M m chapter 4, features 60 aastra – 2568-004 use the redial softkey step action result 1. Press the last outside number dialed is automatically redialed use the green key and the outgoing calls log step action result 1. Press the last outside number dialed is displayed 2. Press the last outside numb...

  • Page 75

    M m ite-760 user guide aastra - 2568-004 61 step action result 2. Press or press 3. Press display key lamp off or display will time out after 5 seconds display using the outgoing calls log step action result 1. Press the first part of the record: 2. Press the second part of the record: 3. Press to r...

  • Page 76: Transfer

    M m chapter 4, features 62 aastra – 2568-004 transfer the transfer feature allows you to transfer both internal and external calls using a feature key. Initiate an announced transfer condition: you are on an active call step action result 1. Press 2. Dial the destination number destination party ans...

  • Page 77

    M m ite-760 user guide aastra - 2568-004 63 step action result 3. Hang up or press or press the call is transferred to the destination party without announcement return to the transferred party condition: you have transferred the call and the destination is ringing step action result 1. Press you ar...

  • Page 78: Voice Mail

    M m chapter 4, features 64 aastra – 2568-004 voice mail the voice mail feature allows you to access the voice mail system to send and receive messages. Voice mail can be accessed using any internal or external phone. Message key lamp status key lamp status description on there is at least one new me...

  • Page 79

    M m ite-760 user guide aastra - 2568-004 65 step action result 2. Follow the voice mail system prompts 3. Hang up or press retrieve a message from another phone or outside location step action result 1. Dial the voice mail access number the voice mail system answers 2. Follow the voice mail system p...

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    M m chapter 4, features 66 aastra – 2568-004.

  • Page 81: Chapter 5

    M m ite-760 user guide aastra - 2568-004 67 chapter 5 directories and logs directories and logs the following directories and logs can be accessed on the system. Directory/log storage description private directory internal to phone allows you to store your most frequently dialed names and numbers an...

  • Page 82

    M m chapter 6, directories and logs 68 aastra – 2568-004 • you can initiate calls from the private directory • you can access the private directory when the phone is idle, or when you are on a call use the red key to a or abort any of the following procedures. Access the private directory step actio...

  • Page 83

    M m ite-760 user guide aastra - 2568-004 69 create an entry in the private directory step action result 1. Press if the directory is already full the display will show: 2. Enter the name using the alphabetic keypad 3. Press 4. Dial the number on the numeric keypad 5. Press if the number is already s...

  • Page 84

    M m chapter 6, directories and logs 70 aastra – 2568-004 step action result 2. Press or press or press 3. Press or to highlight the character to be replaced or press or on the alphabetic keypad to erase characters 4. Press the record is modified customize the labels of the private directory lists yo...

  • Page 85

    M m ite-760 user guide aastra - 2568-004 71 step action result 6. Type the new name (maximum of 7 characters) using the alphabetic keypad at the bottom of your phone 7. Press the new list label is saved search in a list in the private directory condition: you are already in the private directory ste...

  • Page 86

    M m chapter 6, directories and logs 72 aastra – 2568-004 step action result press call is placed after 5-second delay or press call is placed after 5-second delay delete a record in the private directory step action result 1. Press 2. Press the record is deleted the display shows the next record in ...

  • Page 87: Information Directory

    M m ite-760 user guide aastra - 2568-004 73 step action result 6. 2-beep confirmation tone the display indicates that the directory has been either partially or completely deleted information directory the information directory allows you to view various shared numbers concerning the phone and its u...

  • Page 88

    M m chapter 6, directories and logs 74 aastra – 2568-004 enter fax, gsm, and dect information step action result 1. Press 2. Press 3 times 3. Press 4. Press or until the display shows the information item that you want to store 5. Dial the number to be stored (up to 23 digits maximum) 6. Press the n...

  • Page 89: Incoming Calls Log

    M m ite-760 user guide aastra - 2568-004 75 step action result 9. Enter the number to store (up to 23 digits maximum) 10. Press 2-beep confirmation tone the record is stored incoming calls log the incoming calls log is a directory that is internal to the phone. It allows storage of information about...

  • Page 90

    M m chapter 6, directories and logs 76 aastra – 2568-004 access the incoming calls log at the present time there will be only one record in the incoming calls log. Step action result 1. Press 2. Press 3. Display last incoming call: press or display oldest incoming call: press the display is the firs...

  • Page 91

    M m ite-760 user guide aastra - 2568-004 77 display description the log is empty place a call from the incoming calls log condition: you are in the incoming calls log and have found a record that you would like to call. Step action result 1. Press or press call is placed after 5- second delay or pre...

  • Page 92

    M m chapter 6, directories and logs 78 aastra – 2568-004 step action result 3. If the caller's name is not in the log: enter the name using the alphabetic keypad press if a number is already saved in another name the display indicates: 4. Press the key of the list where this record will be stored 5....

  • Page 93: Outgoing (Lnr) Calls Log

    M m ite-760 user guide aastra - 2568-004 79 step action result 5. Press 6. 2-beep confirmation tone the display indicates that the log has been deleted outgoing (lnr) calls log the outgoing (lnr -last number redial) calls log stores the records of the last 10 internal or external numbers dialed. The...

  • Page 94

    M m chapter 6, directories and logs 80 aastra – 2568-004 step action result 3. Press to return to first part of the record 4. Press or to view other records place a call from the outgoing calls log condition: you are viewing a record in the outgoing calls log and want to place a call to that party. ...

  • Page 95

    M m ite-760 user guide aastra - 2568-004 81 step action result 2. Press the name and number are automatically stored in the private directory if the party's name is known if the number is already stored in the private directory under another name: 3. If the party's name is not in the lnr log: enter ...

  • Page 96: System Name/number Directory

    M m chapter 6, directories and logs 82 aastra – 2568-004 step action result 3. Press 4. Press 5. 2-beep confirmation tone the display indicates that the log has been erased system name/number directory the system name/number directory is a list of all of the employees of the company and can be acces...

  • Page 97

    M m ite-760 user guide aastra - 2568-004 83 step action result 5. If necessary: press or to scroll through the entries press to back up to the previous prompt dial a party from the system name/number directory condition: you are in the system directory and have found the party to call. Step action r...

  • Page 98

    M m chapter 6, directories and logs 84 aastra – 2568-004.

  • Page 99: Chapter 6

    M m ite-760 user guide aastra - 2568-004 85 chapter 6 feature codes feature codes if your phone does not have one of the following keys, use a feature code if it is available for use. • for those feature codes that require dial tone, press the spkr key or lift the handset first. • for those features...

  • Page 100: Numeric Feature Codes

    M m chapter 6,feature codes 86 aastra – 2568-004 feature action feature code last number redial or press transfer/3-way conference voice mail or press numeric feature codes the optional numeric feature code feature allows you to use an all-number code that omits the * and # signs in place the featur...

  • Page 101: Chapter 7

    M m ite-760 user guide aastra - 2568-004 87 chapter 7 telephone tests telephone tests you can perform a number of tests on your phone, such as phone self-test, key lamp test, and system tone test. You can also gather information about your phone such as class of service, cabinet/card/slot informatio...

  • Page 102

    M m chapter 7,telephone tests 88 aastra – 2568-004 step action result 8. Press 1-beep 9. Press 2-beep confirmation tone and then silence you may not hear 2 complete beeps because the phone does reset. The number to the right is the load number 10. Press 11. Or press silence 12. Press normal display ...

  • Page 103

    M m ite-760 user guide aastra - 2568-004 89 informational tests the following tests can be run on the phone. Test name action response class of service press class of service key template press key template number directory number press directory number port number (ibx classic systems) press system...

  • Page 104

    M m chapter 7,telephone tests 90 aastra – 2568-004 system tone tests action result press silence press inside dial tone press outside dial tone press modem tone press milliwatt tone press busy tone press reorder tone press ringback tone press call wait ringback tone press zip tone (one beep) press z...

  • Page 105

    M m ite-760 user guide aastra - 2568-004 91 action result press "voice mail".

  • Page 106

    M m chapter 7,telephone tests 92 aastra – 2568-004.

  • Page 107: Appendix I

    M m ite-760 user guide aastra - 2568-004 93 appendix i glossary glossary term definition access code a one or two digit number that must be dialed before an outside call can be made. Account code a billing number for long distance calls that may be assigned as a part of a user's dialing procedure. A...

  • Page 108

    M m appendix i,glossary 94 aastra – 2568-004 term definition incoming calls calls that are made from outside of the system to an extension inside of the system. Internal (call or number) a call or phone number (extension) that is inside the system. Numeric keypad a set of twelve buttons (0 through 9...

  • Page 109

    M m ite-760 user guide aastra - 2568-004 95 term definition program the instructions that you give to the phone through number codes (feature codes or buttons) to activate a feature. Queuing the process of placing calls in a holding pattern (a waiting line) until an outgoing line is available. The s...

  • Page 110

    M m appendix i,glossary 96 aastra – 2568-004.

  • Page 111: Appendix II

    M m ite-760 user guide aastra - 2568-004 97 appendix ii troubleshooting troubleshooting the following table represents the more common problems found with a phone, and provides possible causes. Problem possible cause no display • check for dial tone • check the connection to the phone jack • check t...