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Acer Aspire M3710 Service Manual

Summary of Aspire M3710

  • Page 1

    Aspire m3710 aspire m5711 aspire m7711 service guide service guide files and updates are available on the aipg/csd web; for more information please refer to http://csd.Acer.Com.Tw printed in taiwan.

  • Page 2: Revision History

    Ii revision history please refer to the table below for the updates made on aspire m3710/aspire m5711/ aspire m7711 service guide. Date chapter updates.

  • Page 3: Copyright

    Iii copyright copyright © 2008 by acer incorporated. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optica...

  • Page 4: Conventions

    Iv conventions the following conventions are used in this manual: screen messages denotes actual messages that appear on screen. Note gives bits and pieces of additional information related to the current topic. Warning alerts you to any damage that might result from doing or not doing specific acti...

  • Page 5: Preface

    V preface before using this information and the product it supports, please read the following general information. 1. This service guide provides you with all technical information relating to the basic configuration decided for acer's "global" product offering. To better fit local market requireme...

  • Page 6

    Chapter 1 system specifications 1 features……………………………………………………………………………………………... 1 main board placement…………………………………………………….……..……………..6 block diagram…………………………………………………………..………………...………..8 aspire m3710 front panel.........................……………….……………..…….………..…..……....9 aspire m3710 rear panel……………...

  • Page 7: System Specifications

    1 system specifications features operating system microsoft windows vista (home basic, home premium, business) processor socket type: intel® socket t lga 775 pin processor type: intel pentium dual core / core 2 duo / core2 quad (up to 95w cpus fsb 1066/1333 mhz cpus chipset nv mcp7a-o (aspire m3710)...

  • Page 8

    2 pci slot quantity: 2 fdd slot quantity: 1 design criteria: should support 1.44mb/3 mode 3.5” devices sata slot type: sata slot slot quantity: 6 storage type support: hdd/cd-rom/cd-rw/dvd-rom/dvd-rw/dvd+rw/dvd dual/dvd supermultiplus/blu-ray odd audio audio type: hd audio codec audio channel: 7.1 c...

  • Page 9

    3 phy: realtek 8211cl gigabit ethernet phy. Usb controller type: (nv mcp7a) ports quantity: 10 4 back panel ports on-board: 3 2*5 headers 4 ports for front daughter board 4 ports for rear i/o 2 ports for internal card reader. Connector pin: standard intel fpio pin definition data transfer rate suppo...

  • Page 10

    4 rear i/o connector 1 ps/2 keyboard port, 1 ps/2 mouse port, 1 com port 1 hdmi port (aspire m3710 series only), 1 d-sub port, (aspire m3710 series only) 1 rj45 lan port, 1 ieee 1394 port (6 pin) (aspire sku only) 4 usb ports 7.1 channel phone jack (6 audio jacks) on-board connectors 1 cpu socket 4 ...

  • Page 11

    5 1 2*7 pin front panel io header 1 jumper for clear cmos 1 on board buzzer color management for on board connecter (pls provide proposal) 1 2*10 pin tpm module connector(reserved) 1 2*4 pin internal speaker header(reserved) 1 2pin intrusion alarm connector(reserved) 1 2pin obr header(reserved) 1 pa...

  • Page 12

    6 pfc version will not provide switch selector for 115/230v ac input but it should be universal for europe and china non-pfc version should provide switch selector for 115/230v ac input and universal for worldwide ps2 style.

  • Page 13: Main Board Placement

    7 main board placement.

  • Page 14: Block Diagram 1

    8 block diagram 1.

  • Page 15: Block Diagram 2

    8 block diagram 2.

  • Page 16: Aspire M3710 Front Panel

    9 aspire m3710 front panel the computer’s front panel consists of the following: label description 1 usb ports 2 optical drive 3 card reader 4 fdd cover 5 speaker/microphone jack 6 power button 7 power and hdd led 8 acer logo.

  • Page 17: Aspire M3710 Rear Panel

    10 aspire m3710 rear panel label description label description 1 power card socket 8 fan aperture 2 voltage selector switch 9 ps/2 mouse connector 3 ps/2 keyboard connector 10 system fan 4 hdmi connector 11 monitor connector 5 com port 12 1394 connector 6 usb 2.0 connector 13 lan connector 7 audio c...

  • Page 18: Aspire M5711 Front Panel

    11 aspire m5711 front panel label description 1 usb ports 2 floppy disk drive acer logo 3 optical drive 4 card reader 5 power button 6 led module 7 speaker/ microphone jack.

  • Page 19: Aspire M5711 Rear Panel

    12 aspire m5711 rear panel label description label description 1 power card socket 8 system fan 2 voltage selector switch 9 1394 connector 3 ps/2 keyboard connector 10 lan connector 4 usb connector 11 lock handle 5 audio connector 6 fan aperture 7 ps/2 mouse connector.

  • Page 20: Aspire M7711 Front Panel

    13 aspire m7711 front panel label description 1 media control interface 2 optical drive 3 acer logo 4 power button.

  • Page 21: Aspire M7711 Rear Panel

    14 aspire m7711 rear panel label description label description 1 power card socket 6 ps/2 mouse connector 2 ps/2 keyboard connector 7 system fan 3 usb 2.0 connector 8 1394 connector 4 audio connector 9 lan connector 5 fan aperture 10

  • Page 22: Bios

    15 hardware specifications and configurations processor item specification type intel pentium dual core / core 2 duo / core2 quad (up to 95w cpus fsb 1066/1333 mhz cpus) socket lga 775 pin fsb 1066/1333 mhz cpus minimum operating speed 0 mhz (if stop cpu clock in sleep state in bios setup is set to ...

  • Page 23: Main Board Major Chips

    16 main board major chips item specification north bridge nv mcp73pv/s & nv mcp73ve south bridge nv mcp73pv/s & nv mcp73ve apg controller nv mcp73pv/s & nv mcp73ve super i/o controller ite 8718fx audio controller realtek hd audio codec alc888s hd codec 7.1 (co-lay with alc888) lan controller realtek...

  • Page 24: Audio Interface

    17 audio interface item specification audio controller nv mcp7a-o/ mcp7a-d audio controller type alc888s audio channel codec 7.1 audio function control enable/disable by bios setup mono or stereo stereo compatibility sound blaster pro/16 compatible mixed digital and analog high performance chip enha...

  • Page 25: Floppy Disk Drive Interface

    18 floppy disk drive interface item specification floppy disk drive controller ite 8718f/jx floppy disk drive controller resident bus isa bus support fdd format 360kb, 720kb, 1.2mb, 1.44mb, 2.88mb parallel port item specification parallel port controller ite 8718f/jx parallel port controller residen...

  • Page 26: Environmental Requirements

    19 environmental requirements item specification temperature operating +5°c ~ +35°c non-operating -20 ~ +60°c (storage package) humidity operating 15% to 80% rh non-operating 10% to 90% rh vibration operating (unpacked) 5 ~ 500 hz: 2.20g rms random, 10 minutes per axis in all 3 axes 5 ~500 hz: 1.09g...

  • Page 27

    20

  • Page 28: System Utilities

    21 system utilities the manufacturer or the dealer already configures most systems. There is no need to run setup when starting the computer unless you get a run setup message. The setup program loads configuration values into the battery-backed nonvolatile memory called cmos ram. This memory area i...

  • Page 29: Entering Setup

    22 entering setup power on the computer and the system will start post (power on self test) process. When the message of “press del to enter setup” appears on the screen, press the key of [delete] to enter the setup menu. Note: if the message disappears before you respond and you still wish to enter...

  • Page 30

    23 the items in the main menu are explained below: parameter description production information this page shows the relevant information of the main board standard cmos features this setup page includes all the items in standard compatible bios advance bios features this setup page includes all the ...

  • Page 31: Product Information

    24 product information the screen below appears if you select product information from the main menu: the product information menu contains general data about the system, such as the product name, serial number, bios version, etc. This information is necessary for troubleshooting (maybe required whe...

  • Page 32: Standard Cmos Setup

    25 standard cmos setup select standard cmos features from the main menu to configure some basic parameters in your system the following screen shows the standard cmos features menu: the following table describes the parameters found in this menu. Parameter description options system date to set the ...

  • Page 33: Advanced Setup

    26 advanced setup the following screen shows the advanced setup: the following table describes the parameters found in this menu. Parameter description options quick boot allows bios to skip certain tests while booting. This will decrease the time needed to boot the system [enabled], [disabled] 1 st...

  • Page 34: Advanced Chipset Setup

    27 advanced chipset setup the following table describes the parameters found in this menu. Parameter description options intel eist for intel platform disabled/enabled intel(r) vt for intel platform intel xd bit for intel platform disabled/enabled primary video priority for auto : pcie -> onboard ->...

  • Page 35: Integrated Peripherals

    28 integrated peripherals the following table describes the parameters found in this menu..

  • Page 36

    29 parameter description options onboard sata mode this item is only available when onboard sata controller is enabled native ide/raid/ahci onboard usb controller always enabled usb keyboard during post no matter what option is set disabled/enabled legacy usb support this item is only available when...

  • Page 37: Power Management

    30 power management the power management menu lets you configure your system to most effectively save energy while operating in a manner consistent with your own style of computer use. The following screen shows the power management parameters and their default settings: the following table describe...

  • Page 38: Pc Health Status

    31 pc health status the following table describes the parameters found in this menu: parameter description options vcore detect system’s voltage status automatically cpu temperature detect cpu temperature automatically cpu/system fan speed (rpm) detect cpu/system fan speed status automatically cpu s...

  • Page 39: Frequency/voltage Control

    32 frequency/voltage control the following table describes the parameters found in this menu: parameter description options cpu spread spectrum always auto detect spread spectrum disabled/enabled.

  • Page 40: Bios Security Features

    33 bios security features the following table describes the parameters found in this menu: parameter description options change supervisor password this item is only available when supervisor password is installed, if clear supervisor password, user password should also be cleared. All setup items w...

  • Page 41: Load Default Settings

    34 load default settings this option opens a dialog box that lets you install defaults for all appropriate items in the setup utility. The following table describes the parameters found in this menu: parameter description options load default settings select the field loads the factory defaults for ...

  • Page 42: Save & Exit Setup

    35 save & exit setup highlight this item and press to save the changes that you have made in the setup utility and exit the setup utility. The following table describes the parameters found in this menu: parameter description options save & exit setup press to save the changes that have made in the ...

  • Page 43: Exit Without Saving

    36 exit without saving highlight this item and press to discard any changes that you have made in the setup utility and exit the setup utility. Parameter description options exit without saving press to discard any changes and exit the setup utility.

  • Page 44

    37 machine disassembly and replacement to disassemble the computer, you need the following tools: wrist grounding strap and conductive mat for preventing electrostatic discharge. Wire cutter. Phillips screwdriver (may require different size). Note: the screws for the different components vary in siz...

  • Page 45: General Information

    38 general information before you begin before proceeding with the disassembly procedure, make sure that you do the following: 1. Turn off the power to the system and all peripherals. 2. 2.Unplug the ac adapter and all power and signal cables from the system.

  • Page 46: Disassembly Procedure

    39 disassembly procedure this section tells you how to disassemble the system when you need to perform system service. Please also refer to the disassembly video, if available. Caution: before you proceed, make sure you have turned off the system and all peripherals connected to it..

  • Page 47: Bezel Label

    40 aspire m3710/5711/7711 standard disassembly process bezel label process: 1. According to the requirement, paste ati, os, cpu, hdmi and marketing label by sku. Aspire m3710 aspire m5711.

  • Page 48: Aspire M1640

    41 aspire m1640

  • Page 49: Remove Side Cover

    42 remove side cover process: 1. Put the computer on the worktable lightly. 2. Release left side cover with 2 screws then remove left side cover. Remove cpu fan pipe process: 1. Release the cpu pipe..

  • Page 50: Remove Cards

    43 remove cards process: 1. Release the slot cover tooless 2. Remove vga ､tv､modem card，the following list is for your reference about the mutual location relation (optional by sku). Notice: i. Remove card, don’t touch any electric parts on pcb. Modem card tv card vga card slot 2 slot 1 vga card tv ...

  • Page 51: Remove Hdd Data Cables

    44 remove hdd data cables process: 1. Remove master hdd from m/b sata1. 2. Remove slave odd data cable from m/b sata3. Sata1 slot on m/b ata3 slot on m/b remove slave hdd remove master hdd.

  • Page 52: Remove Odd Data Cable

    45 remove odd data cable process: 1. Remove master odd data cable from master odd. 2. Remove slave odd data cable from master and slave odd (optional by sku) remove hdd power cable process: 1. Remove master hdd data cable from master hdd. 2. Remove slave hdd data cable from slave hdd. Slave odd remo...

  • Page 53: Remove Cables

    46 remove cables process: 1. Remove front audio cable from m/b “jaud2” 2. Remove spdif cable from m/b” jspdif02” 3. Remove front usb cable from usb2 and usb3. 4. Remove card reader usb cable from usb1. 5. Release cable clip (no modem and audio cable is longer). Notice: i. Front panel usb cable must ...

  • Page 54: Remove Hdd

    47 remove hdd process: 1. Remove master hdd from the first hdd location. 2. Remove slave hdd from the second hdd location. (optional by sku) master hdd slave hdd.

  • Page 55: Remove Odd Power Cable

    48 remove odd power cable process: 1. Remove odd power cable from master odd (for sata odd). 2. Remove odd power cable from slave odd (for sata odd). Remove card reader process: 1. Remove card reader from chassis. Sata power cable master odd.

  • Page 56: Remove Fdd Cable

    49 remove fdd cable process: 1. Remove fdd digital cable just as pictures (optional by sku). 2. Plug 4 pins power cord from fdd slot. 3. Remove front bezel light cable from pata power cable remove from fdd remove from m/b “fdd1” slot remove front bezel light cable.

  • Page 57: Remove Odd

    50 remove odd process: 1. Push the lock handle release odd. 2. Remove master odd from the location. 3. Remove slave odd from the location. (optional by sku) master odd location slave odd location.

  • Page 58: Remove Cables

    51 remove cables process: 1. Remove m/b power cable from m/b “atx1”. 2. Remove 12 v power cable from m/b” jpw1” 3. Remove panel power cable from” f-panel1”. 4. Remove system fan cable from m/b”sys-f2”. F-panel1 system fan cable 12 v power cable m/b power cable m/b ied1 odd connector.

  • Page 59: Remove System Fan

    52 remove system fan process: 1. Release four screws according to the following picture. 2. Remove sys fan (optional by sku) release four screws. 4 3 1 2 the direction of system fan.

  • Page 60: Remove Mother Board

    53 remove mother board process: 1. Release 8 pcs screws form the corresponding hole. 2. Release screws according to the following picture in turn. 3. Remove the mother board from chassis..

  • Page 61: Remove Cpu Cooler

    54 remove cpu cooler process: 1. Remove cooler power cable from m/b “cpu-f2”. 2. Release screw 1 first, then fixes screw 2, screw 3 & screw 4 (as picture). 3. Remove cooler from the retention module. Remove memory process: 1. Remove the first memory from dimm0 2. Remove the second memory from dimm1(...

  • Page 62: Remove Cpu

    55 remove cpu process: 1. Remove cpu according following the pictures. Remove i/o shielding process: 1. Remove i/o shielding. Lock the handle.

  • Page 63: Troubleshooting

    56 troubleshooting please refer to generic troubleshooting guide for troubleshooting information relating to following topics: power-on self-test (post) post check points post error messages list error symptoms list.

  • Page 64

    57.

  • Page 65

    58.

  • Page 66

    59 atx_power: atx 24-pin power connector 9 8 7 6 5 4 3 2 1 24 23 22 21 20 19 18 17 16 15 14 13 12 11 10 pin signal name pin signal name 1 +3.3 13 +3.3v 2 +3.3 14 -12v 3 com 15 com 4 +5v 16 ps_on 5 com 17 com 6 +5v 18 com 7 com 19 com 8 pwr ok 20 -5v 9 5vsb 21 +5v 10 +12v 22 +5v 11 +12v 23 +5v 12 +3....

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    60

  • Page 68

    61.

  • Page 69

    62.

  • Page 70

    58 fru (field replaceable unit) list this chapter gives you the fru (field replaceable unit) listing in global configurations of aspire m3710/5711/7711. Refer to this chapter whenever ordering for parts to repair or for rma (return merchandise authorization). Note: please note when ordering fru part...

  • Page 71: Exploded Diagram

    59 exploded diagram no description no description 1 am320_main_bezel 10 power supply 2 am320_usb 11 fan 3 am320_usb_panel 12 pci-bracket 4 fdd_lock_slide 13 left side door 5 cd_rom lock slide 14 hother board 6 chassis 15 hdd 7 usb_pcb_asn 16 3.5 device 8 usb-shielding 17 cd-rom 9 right side docr 18 ...

  • Page 72

    60 no description no description 1 am520-main-bezel 11 fan 2 3-25-cover 12 pci-bracket 3 5-25-cover 13 left side door 4 am520-usb 14 notherboard 5 am520-usb-penel 15 hdd 6 chassis 16 3.5’ device 7 usb-pce-asn 17 cd-rom 8 usb-shtelding 18 hdd-lock-slide 9 right side door 19 fdd-lock-sltde 10 power su...

  • Page 73

    61 no description no description 1 top plastic 14 fio-rack 2 1-top-plate 15 front-axes 3 screw 16 standoff-a 4 card read assy 17 base bezel for acer 5 mci assy 18 rubber-foot(front) 6 gear-bkt 19 screw 7 power switchwith cable 20 rubber-foot(back) 8 gear(pg-08a-45w) 21 glip clamp chf-b-3m 9 backup s...