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Acer Veriton N2110G Service Manual

Other manuals for Veriton N2110G: Quick Setup Manual
Manual is about: Acer Veriton N2110G Desktop Service Guide

Summary of Veriton N2110G

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    Veriton n2110g thinclient computer service guide sg v1.00 printed in taiwan.

  • Page 2: Revision History

    Ii revision history please refer to the table below for the updates made on this service guide. Date version chapter updates 07-31-2012 first draft 07-31-2012 v1.00

  • Page 3: Copyright

    Iii copyright copyright © 2012 by acer incorporated. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optica...

  • Page 4: Disclaimer

    Iv disclaimer the information in this guide is subject to change without notice. Acer incorporated makes no representations or warranties, either expressed or implied, with respect to the contents hereof and specifically disclaims any warranties of merchantability or fitness for any particular purpo...

  • Page 5: Conventions

    V conventions the following conventions are used in this manual: screen messages denotes actual messages that appear on screen. Note gives additional information related to the current topic. Warning alerts you to any physical risk or system damage that might result from doing or not doing specific ...

  • Page 6: Service Guide Coverage

    Vi service guide coverage this service guide provides you with all technical information relating to the basic configuration decided for acer's "global" product offering. To better fit local market requirements and enhance product competitiveness, your regional office may have decided to extend the ...

  • Page 7: Table of Contents

    Vii table of contents features and specifications............................................................................... 1 system features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 audio . . . . . . . . . . . . . . . . . . . ...

  • Page 8: Table of Contents

    Viii table of contents status codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39 sec status codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39 pei status codes . . . . . . . . . . . . . . ...

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    Veriton n2110g service guide 1 this chapter lists the features and specifications of the veriton n2110g thinclient computer. System features audio note the items listed in this section are for reference only. The exact configuration of your tc depends on the model purchased. Refer to the fru list ch...

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    2 veriton n2110g service guide i/o ports and led indicators physical specifications environmental requirements component description i/o ports • front panel – usb ports (two) – headphone/line-out jack – microphone/line-in jack • rear panel – two hdmi port – usb ports (2*usb2.0, 2*usb3.0) – ethernet ...

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    Veriton n2110g service guide 3 system tour the pictures and tables in this section illustrate the physical outlook of the computer. Front view no. Component 1 power button/indicator 2 lan led indicator 3 ~ 4 usb 2.0 ports 5 headphone/line-out jack 6 microphone/line-in jack.

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    4 veriton n2110g service guide rear panel no. Component 1 usb 3.0 ports 2 lan connector 3 ~ 4 hdmi ports 5 usb 2.0 ports 6 headphone/line-out jack 7 dc-in jack 8 microphone/line-in jack.

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    Veriton n2110g service guide 5 cmos setup utility cmos setup is a hardware configuration program built into the system rom, called the complementary metal- oxide semiconductor (cmos) setup utility. Since most systems are already properly configured and optimized, there is no need to run this utility...

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    6 veriton n2110g service guide navigating through the setup utility use the following keys to move around the setup utility. • left and right arrow keys – move between selections on the menu bar. • up and down arrow keys – move the cursor to the field you want. • + and - keys – select a value for th...

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    Veriton n2110g service guide 7 info the info menu displays basic information about the system. Parameter description product name displays the product name (15 characters). System manufacturer displays the system manufacturer. Bios version displays the current system bios version. Memory information...

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    8 veriton n2110g service guide advanced parameter description option onboard lan pxe boot enable or disable boot option for legacy network devices. Enabled disabled wake up on lan turning this feature on will wake the system up when the internal lan device receives a magic packet in power-off state....

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    Veriton n2110g service guide 9 boot parameter description option set boot priority 1st/2nd/3rd/4th/5th boot device specifies the boot order from the available devices. Efi hard disk cd/dvd removable device network device.

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    10 veriton n2110g service guide security setting an system password 1. Use the up/down arrow keys to select a password parameter (set administrator password or set user password) menu then press enter. A password box will appear. 2. Type a password then press enter. The password may consist up to tw...

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    Veriton n2110g service guide 11 exit parameter description save changes and reset reset the system after saving the changes of setup menu. Discard changes and reset reset without saving. Load optimized defaults restore/load defaults values for all the setup options..

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    12 veriton n2110g service guide.

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    Veriton n2110g service guide 13 this chapter contains step-by-step procedures on how to disassemble the thinclient computer for maintenance and troubleshooting. Disassembly requirements to disassemble the computer, you need the following tools: • wrist grounding strap and conductive mat for preventi...

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    14 veriton n2110g service guide disassembly procedures removing the computer stand 1. Place the computer on its side in a flat surface. 2. Remove the screw securing the computer stand to the chassis. 3. Pull the computer stand away from the chassis..

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    Veriton n2110g service guide 15 removing the side panel 1. Remove the four screws securing the side panel to the chassis. 2. Gently pry the sides of the panel away from the chassis (1) then detach the side panel (2)..

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    16 veriton n2110g service guide removing the heatsink assembly warning: the heatsink becomes very hot when the system is on. Never touch the heatsink with any metal or with your bare hands. 1. Loosen the six screws that secure the heatsink assembly to the mainboard. 2. Lift the heatsink assembly off...

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    Veriton n2110g service guide 17 removing the speaker module 1. Disconnect the speaker cable from the mainboard. 2. Remove the two screws securing the speaker module to the chassis. 3. Lift the speaker module from the chassis..

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    18 veriton n2110g service guide removing the wlan module 1. Disconnect the antenna cables from the wlan card. Note: for reference during machine reassembly, note which cable color corresponds to the main (white) and auxiliary (black) connectors. 2. Remove the screw securing the wlan module to the ma...

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    Veriton n2110g service guide 19 3. Detach the wlan module from the mainboard. Note: a circuit board >10 cm 2 has been highlighted with the yellow rectangle as above image shows. Please follow local regulations for disposal of detached circuit boards..

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    20 veriton n2110g service guide removing the ssd module 1. Remove the two screws securing the ssd module to the mainboard. 2. Detach the ssd module from the mainboard. Note: a circuit board >10 cm 2 has been highlighted with the yellow rectangle as above image shows. Please follow local regulations ...

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    Veriton n2110g service guide 21 removing the mainboard 1. Detach the rear io bracket from the chassis. 2. Remove the four screws that secure the mainboard to the chassis..

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    22 veriton n2110g service guide 3. Gently lift the board off the chassis. 4. Gently push the rtc battery sideways (1), then lift it off the mainboard (2). Note: a circuit board >10 cm 2 has been highlighted with the yellow rectangle as above image shows. Please follow local regulations for disposal ...

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    Veriton n2110g service guide 23 removing the memory modules 1. Turn the mainboard over to access the dimm slots at the bottom of the mainboard. 2. Press outward the holding clips on both sides of the dimm slot to release the dimm (1), then gently pull the dimm upward to remove it from the chassis (2...

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    24 veriton n2110g service guide removing the wlan antenna 1. Detach the black antenna cable from the latches that secures it to the chassis. 2. Gently lift the antenna clip with black cable from its socket . 3. Remove the antenna clip with black cable from the chassis..

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    Veriton n2110g service guide 25 4. Gently lift the antenna clip with white cable from its socket . 5. Remove the antenna clip with white cable from the chassis..

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    26 veriton n2110g service guide reassembly procedures reinstalling the wlan antenna 1. Insert the antenna clip with white cable into the chassis. 2. Place the antenna clip with white cable into its socket ..

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    Veriton n2110g service guide 27 1. Insert the antenna clip with black cable into the chassis. 2. Place the antenna clip with black cable into its socket . 3. Secure the black antenna cable to the chassis by inserting it into the latches as shown..

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    28 veriton n2110g service guide reinstalling the memory modules 1. Insert the memory module into the dimm slot (1), then press it down until it latch into place (2). 2. Repeat step 1 to install the other memory module. Important when installing dimm modules, populate the dimm slots according to the ...

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    Veriton n2110g service guide 29 reinstalling the mainboard 1. Slide the rtc battery into its socket in the mainboard until it latches into place. 2. Slide the mainboard into the chassis..

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    30 veriton n2110g service guide 3. Secure the mainboard to the chassis using four screws. 4. Align the latches of the rear io bracket with the chassis (1), then gently push until the bracket latch into place (2)..

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    Veriton n2110g service guide 31 reinstalling the ssd module 1. Insert the ssd module into the mainboard. 2. Secure the ssd module to the mainboard using two screws..

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    32 veriton n2110g service guide reinstalling the wlan module 1. Detach the wlan module from the mainboard. 2. Secure the wlan module to the mainboard using one screw. 3. Connect the antenna cables to the wlan card. Note: for reference during machine reassembly, note which cable color corresponds to ...

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    Veriton n2110g service guide 33 reinstalling the speaker module 1. Place the speaker module into the chassis. 2. Secure the speaker module to the chassis using two screws. 3. Connect the speaker cable to the mainboard..

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    34 veriton n2110g service guide reinstalling the heatsink assembly warning: the heatsink becomes very hot when the system is on. Never touch the heatsink with any metal or with your bare hands. 1. Place the heatsink assembly into the mainboard. 2. Tighten the six screws that secure the heatsink asse...

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    Veriton n2110g service guide 35 reinstalling the side panel 1. Place the side panel into the chassis then press on all sides until it latches into place. 2. Secure the side panel to the chassis using four screws..

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    36 veriton n2110g service guide removing the computer stand 1. Push the computer stand into the chassis. 2. Secure the computer stand to the chassis using one screw..

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    Veriton n2110g service guide 37 troubleshooting this chapter lists the post error indicators and bios beep codes, as well as general troubleshooting instructions. Hardware diagnostic procedure 1. Obtain as much detail as possible about the symptoms of the system failure. 2. Verify the symptoms by at...

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    38 veriton n2110g service guide system internal inspection 1. Turn off the power to the computer and all peripherals. 2. Unplug the power cord from the computer. 3. Unplug the network cable and all connected peripheral devices from the computer. 4. Place the computer on a flat, steady surface. 5. Re...

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    Veriton n2110g service guide 39 status codes sec status codes pei status codes 0xf9 – 0xff recovery errors (pei) checkpoint description 0x1 power on. Reset type detection (soft/hard). 0x2 ap initialization before microcode loading 0x3 north bridge initialization before microcode loading 0x4 south br...

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    40 veriton n2110g service guide s3 resume progress codes recovery progress codes dxe status codes 0x33 cpu post-memory initialization. Cache initialization 0x34 cpu post-memory initialization. Application processor(s) (ap) initialization 0x35 cpu post-memory initialization. Boot strap processor (bsp...

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    Veriton n2110g service guide 41 0x65 cpu dxe initialization (cpu module specific) 0x66 cpu dxe initialization (cpu module specific) 0x67 cpu dxe initialization (cpu module specific) 0x68 pci host bridge initialization 0x69 north bridge dxe initialization is started 0x6a north bridge dxe smm initiali...

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    42 veriton n2110g service guide cpu exception status codes 0xa5 scsi initialization is started 0xa6 scsi reset 0xa7 scsi detect 0xa8 scsi enable 0xa9 setup verifying password 0xaa reserved for asl (see asl status codes section below) 0xab start of setup 0xac setup input wait 0xad ready to boot event...

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    Veriton n2110g service guide 43 asl status codes oem-reserved status codes 0x12 machine check 0x13 simd floating point exception checkpoint description 0x01 system is entering s1 sleep state 0x02 system is entering s2 sleep state 0x03 system is entering s3 sleep state 0x04 system is entering s4 slee...

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    44 veriton n2110g service guide post error indicators when a system error is detected during post (power on self text), the setup utility will switch to diagnostic mode and will either: • displays a post error message, or • emits a series of beep codes post error messages post error messages tell us...

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    Veriton n2110g service guide 45 s3 resume error codes recovery error codes dxe error codes checkpoint description 0xe8 s3 resume failed in pei 0xe9 s3 resume ppi not found 0xea s3 resume boot script error 0xeb s3 os wake error 0xec-0xef reserved for future ami error codes checkpoint description 0xf8...

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    46 veriton n2110g service guide beep codes when no error message is displayed but the computer stops during post, listen for beep codes. Pei beep codes dxe beep codes undetermined problems follow the procedures below to isolate the failing fru. Do not isolate non-defective fru. 1. Power off the comp...

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    Veriton n2110g service guide 47 clearing cmos you may need to clear the setup configuration values (cmos) if the configuration has been corrupted, or if incorrect settings made in the setup utility caused error messages to be unreadable. This procedure will clear the bios supervisor password as well...

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    48 veriton n2110g service guide bios recovery when you boot up the computer and you hear one long beep, followed by a shorter one, the system bios is damaged. This maybe cause by an interruption during a bios flash procedure (e.G. A power outage) or a corrupted bios code, which will cause the system...

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    Veriton n2110g service guide 49 this chapter shows the block diagram and board layout of the veriton n2110g computer. Block diagram the core subsystems of the veriton n2110g computer are depicted in the following block diagram: system architecture chapter 5.

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    50 veriton n2110g service guide mainboard layout (top) this section shows the major mainboard components (top view). No. Label description no. Label description 1 j82 rear usb 3.0 port 12 j75 front headphone jack 2 j9 lan connector 13 skt4 front usb 2.0 port 3 j64 hdmi port 14 skt5 front usb 2.0 por...

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    Veriton n2110g service guide 51 mainboard layout (bottom) this section shows the major mainboard components (bottom view). No. Label description no. Label description 1 xmm2 dimm slot 2 2 xmm1 dimm slot 1.

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    52 veriton n2110g service guide jumper setting this section explains how to set the jumper for correct configuration of the main board. Jumpers with more than one pin are numbered. When setting a jumper, ensure that the jumper caps are placed on the correct pins. The following illustration shows the...

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    Veriton n2110g service guide 53 this chapter gives you the fru (field replaceable unit) listing of the veriton n2110g thinclient computer global configurations. Refer to this list when ordering for repair parts or for rma (return merchandise authorization). Important when ordering fru parts, check t...

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    54 veriton n2110g service guide exploded diagram no. Description part no. 1 top cover assembly (side panel) 60.3hh02.001 2 thermal module assembly 60.3hh09.001 3 screw m3 x 6l 86.00b75.240 4 mainboard 81.3hh10.013g 5 rear io bracket assembly 60.3hh06.001 6 auxiliary antenna 25.90ada.001 7 bottom cov...

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    Veriton n2110g service guide 55 veriton n2110g fru list acer_vn2110g_tc6(no:91.3hh01.001g) category part name description acer part no. Adapter adapter 48w 12v/4a au- 799in adp 48w 12v/4a au- 799in pa40nx-tc6 25.Vftd1.001 boards wlan 802.11abgn +bt4.0 combo card ar9462 wlan 802.11abgn +bt4.0 combo a...

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    56 veriton n2110g service guide hdd/hard disk drive ssd-m 16gb sandisk sdsa5ak-016g sata mlc fw:v.10.02.00 ssd-m 16gb sandisk sdsa5ak-016g half-sli kn.16g0d.001 ssd-m 8gb sandisk sdsa5ak-008g sata mlc fw:v.10.02.00 ssd-m 8gb sandisk sdsa5ak-008g half- slim kn.8gb0d.00 1 heatsink thermal module assy ...

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    Veriton n2110g service guide 57 screws screw m2 cap l4 ni scrw m2 cap l4 ni 86.Nby01.003 screw scrw m3 cap d7 6l ni h801 86.U5p01.001 screw mach m1.4 l8 ni scrw mach m1.4 l8 ni 86.Vftd1.001 screw bi m3 l10.0 black zn scrw bi m3 l10.0 black zn 86.Vftd1.002 speaker speaker speaker l04020a-176-2 tc6 23...

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    58 veriton n2110g service guide.

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    Veriton n2110g service guide 59 this section provides technical specifications for the system. Processor system board major chips item specification type amd fusion processor number g-t56n number of cores dual clock speed (ghz) 1.65 turbo speed (ghz) n/a cache size (mb) 1 thermal design power (w) 18...

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    60 veriton n2110g service guide system memory system bios solid state disk (ssd) drive item specification controller integrated in the amd hudson a55e fch number of dimm slot 2 maximum memory 4 gb (using two 2 gb modules) data rate 1066/1333/1866 mt/s supported capacities 2 gb dimm type 204-pin ddr3...

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    Veriton n2110g service guide 61 network interface sata interface audio interface item specification lan controller bcm57781b0kmlg qfn supports lan protocol 10/100/1000 mbps lan connector type rj45 item specification sata controller embedded sata controller connectors one sata 3.0 interface item spec...

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    62 veriton n2110g service guide.

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    63 a audio headphone jack 3 , 4 microphone jack, rear 4 b basic input/output system, see bios 5 beep codes 46 bios 60 checkpoints 38 clear cmos 47 cmos ram 5 configure 5 crisis recovery disk 48 overview 5 recovery 48 vendor 60 version 60 bios menus advanced 8 boot options 11 exit 11 integrated perip...

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    64 p pc card 61 pcmcia 61 phoenixbios setup utility, see bios setup 5 post, see power-on self-test 39 , 40 , 42 , 43 power button/indicator 3 specifications 1 power-on self-test beep codes 46 checkpoints 39 , 40 , 42 , 43 error messages 44 processor 59 r return merchandise authorization 53 rma, see ...

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    65.