Audi R8 - QUICK EFEENCE GUIDE Pricing And Specification Manual - page 40
Service by Design
Pricing information
At Audi, we believe our customers can expect
excellent service each and every time they
make contact with us. To ensure that this
happens, we have agreed a set of service
standards with our Audi Centre network that
governs the way they do business with you.
These standards apply to both Sales and
Aftersales, and we actively monitor our Centres
to ensure that you receive the highest level
of customer service. These service standards
will ensure a consistent, stress free experience
whenever you are in contact with anyone
representing the Audi brand.
Every Audi Centre will be open during the
following hours:
Sales:
9am–6pm Monday to Friday
9am–5pm Saturday
Service:
8am–6pm Monday to Friday
8.30am–1pm Saturday
Sunday opening at local discretion.
Test drives
Whilst we cannot always have the desired
demonstrator car ready immediately, we will
confirm arrangements for a test drive within
two working days (subject to status).
New Car delivery
Once we have confirmed a delivery date with
you, we will keep you informed of progress.
In the unlikely event of a delay, we will
provide you with a courtesy car to minimise
inconvenience and keep you mobile.
Delivery to any location within the UK
To maximise your Audi experience right from
the first day of ownership, we will deliver
your car to your preferred location – whether
that’s home or your place of work (subject to
reasonable notice).
Every attention to detail
Your ownership experience starts with half
a tank of fuel.
Quotation response
We will answer any quotation request within
1 working day.
Training
We run a continuous training
development programme for all our staff so
that we consistently deliver a high-quality,
professional service.
Formal complaints procedure
We have a complaints procedure designed
to ensure any negative issue you raise with
us is dealt with properly.
Courtesy cars
When your car is off the road, perhaps due
to a scheduled service or MOT, we will offer
you an Audi Courtesy Vehicle until yours is
ready. We’ll even collect from and deliver to
your chosen location, keeping hassle to an
absolute minimum.
Service bookings
If you do not require a courtesy car, we
will service your Audi within a maximum
of 5 working days. If you do choose to
take a courtesy car, we will promise to
service your vehicle within a maximum of
10 working days.
Cleaning
When your car comes to our workshop, we
will wash and vacuum it at no extra cost.
No hidden charges
You will be consulted before we carry out any
necessary work on your vehicle, and anything
charged for will be itemised on your bill. No
extra work will be undertaken without your
permission.
A personal service
All work will be done by a named Audi
technician, to whom you can personally direct
questions or requests should you need to.
Environmental commitment
We promise to dispose of all non-
biodegradable materials from your vehicle
in a responsible manner.
Pricing
Prices and specifications given are correct at
the time of printing. Always check details with
your Audi Centre, as Audi policies are
continually developing. We reserve the right
to change prices or specifications at any time.
All prices are subject to VAT, currently charged
at 15%.
Delivery charges and number plate are not
included in the vehicle price.
Delivery charge
£471.30
Number plate
£20.00
VAT
£73.70
Total
£565.00
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