Audio Authority 2801 User Manual - page 8
8
TROUBLESHOOTING
• Poor image quality: For the best results, always use high quality 720p or
1080p content. Some sources, particularly cable and satellite providers,
transmit compressed video resulting in poor image quality. Consider the
source material when planning and troubleshooting your system. The 2800
Series does not require any adjustment.
• Intermittent signal dropout: make sure the 2800 Series is not connected
to any other devices, or sharing a network with other traffic, especially with
access to the internet. Make sure all 2801 transmitters are set to a unique
“channel” (see page 12). Also make sure no AC wiring is installed within two
feet of the 2800 Series network cables.
• No surround sound (multi-channel audio): this system does not support
multi-channel digital audio transmission; adjust the source to output 2-channel
PCM digital audio.
• No picture: perform the verifications below.
• Check the HDMI cables at input and output connections to see if any of the
connectors have become loose.
• Make certain 2801 and 2811 units are connected to live AC outlets and
check the power indicators on all units.
• Use a network cable tester to make certain your Cat 5e/6 cable is terminated
correctly and the RJ-45 connectors are securely attached to the cable at
both ends. Check for cable defects or damage.
• Connect the display device directly to the source using the HDMI cable
from the 2801 end, then test with the 2811 connection cable. If an image
is present under those circumstances then the display, the source, and the
HDMI cables can be eliminated as the cause of the problem.
• If the above circumstances do not produce a picture, test using a short,
known good HDMI cable, and set up the source to output a resolution that
the display can accept (720p or 1080p). If successful, connect the 2800
Series again, making sure the source resolution is the same as the test.
If you encounter difficulty, contact the Audio Authority Technical Service via email:
support@audioauthority.com, or call 800-322-8346 or 859-233-4599.