Ball FreshTech FTWB-15-02 User Manual - Faq’S
FAQ’S
Will the bottom burn or scratch my countertop? No, the bottom of this appliance does
not get hot and can be used on any suitable countertop surface. It also comes with small
rubber pads on the bottom of the detachable base to prevent scratching the countertop.
Will the lid and pot be hot to the touch? Yes. The appliance gets hot similar to a stovetop
canning pot. Use the silicone handles when handling the lid and pot.
Do the handles get hot? Your appliance was designed with heat resistant silicone handles
to prevent discomfort during hot handling.
How easy is the appliance to clean? Easy! For cleaning convenience the pot easily
detaches from the base. The lid, canning rack and steaming & diffuser rack are dishwasher
safe. The pot can be hand washed with warm soapy water.
Can I use steel wool to clean the pot? No, this is not recommended. To remove stubborn
residue, we recommend using a cloth or sponge and a mild, soft cleanser.
Can I drain hot water out of the spigot? Yes, as it will not harm the spigot, but for safety,
we recommend waiting until the water is cool.
How long does it take to drain a pot of water through the spigot? It takes approximately
90 seconds to drain 4 quarts (1 gallon) of water. For example, it takes approximately 5-7
minutes to drain a pot of water used to process 7 quarts.
How long is the power cord? 4 feet long
Can I decrease the processing time for my recipes using this appliance? No, the time to
process high-acid recipes is the same as traditional stovetop. It is important to follow the
processing time recommended with each recipe.
Can I use my existing wire canning basket in this appliance? Yes, but the canning rack
included with this appliance must first be placed in the bottom of the pot. This will prevent
damage to the spigot port and allow the wire canning basket to rest flat on the bottom of
the pot.
Does the appliance save energy? Yes, it
uses less energy for heating and boiling water
compared to the average 2000 watt stove.
What recipes can be used? All high-acid recipes tested for water bath canning can be
used. We recommend the recipes included in this manual, the Ball® Blue Book Guide to
Preserving and those posted on www.freshpreserving.com.
How many jars fit in the pot per batch? 7 quart jars, 8 pint jars or 12 half-pint jars.
Additional pints or half pints will fit in the pot but are not recommended to ensure
adequate water circulation.
Can I use this appliance outside? No. It is not recommended to use outdoors.
Can I move the appliance while it is in operation? No, as it will need to stay plugged into
the power outlet to maintain a consistent temperature. In addition, the pot will be hot to
the touch. Please see Important Safeguards on page 2.
Can I cook food in this appliance? Yes, this appliance is also a multi-cooker. It can be used
for steaming fruits, vegetables, meat and seafood, boiling pasta, cooking stews/soups, hot
beverages and blanching.
Can I use this appliance to keep food warm? The heating element is designed for recipes
to be cooked and consumed as prepared. While serving, keep dial on LOW and stir
frequently to prevent burning.
What is the height of the appliance once it is nested for storage? 12 inches high
Who can I contact if I need assistance or replacement parts? Jarden Home Brands
Consumer Affairs Department at 1-800-240-3340, Monday- Friday 8:30 a.m. – 4:30 p.m.
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