Barclaycard 1-2-1 Quick Setup Manual

Page of 2

Download

Print this page

Bookmark us

Quick set-up guide and fast facts guide

payment acceptance

This document is available in large print, Braille and audio by calling

0844 811 6666

*For BT business customers, calls will cost no more than 5.5p per minute, minimum call charge 6p (current at November 2013). The price on

non-BT phone lines may be different. Calls may be monitored and/or recorded.

Barclaycard is a trading name of Barclays Bank PLC. Barclays Bank PLC is authorised by the Prudential Regulation Authority and regulated by the

Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register Number: 122702) and adhere to the Lending Code which

is monitored and enforced by the Lending Standards Board. Registered in England No: 1026167. Registered Office: 1 Churchill Place, London E14 5HP.

BCD114569FCTB06. Created 11/13. 34818BD.

Authorisation: 0844 822 2000

Chargebacks: 01604 614012

American Express: 01273 675533

Diners: 0845 850 0195

Problems with installation of 1-2-1 Portable

Terminal Display Prompt

Contacting GEMS Line

Disconnected Check

Telephone Line Press Clear

to Redial

(TELEPHONE CONNECTION METHOD ONLY)

Possible Causes

The telephone cable is not

plugged into the socket.

What To Do

Connect the telephone cable and then press the yellow

CLEAR button to continue. If the problems persist,

connect your telephone to the socket and check

whether it has a dialling tone. If there is no tone then the

fault might be with your socket and not the terminal.

Press the green ENTER button to select YES and

restart the installation process. After three attempts the

terminal will prompt you to contact the Helpdesk. Do

not select NO as this will ask for a function code – this

should only be used under direction of the Helpdesk.

Unable to Connect (with Print Out)

Error code 3

(IP CONNECTION METHOD ONLY)

Error code 4

(IP CONNECTION METHOD ONLY)

Error code 24

(IP CONNECTION METHOD ONLY)

Possible Causes

Timeout (non-specific)

DNS resolution failure

What To Do

– Check to ensure Ethernet cable is connected

correctly into terminal and modem/network router

– Power terminal off and on

– Check to ensure modem/port/network is working

– Ensure you have internet connectivity (e.g. try

checking your emails)

– Ensure DHCP is enabled on your network

– Ensure relevant ports are opened for incoming and

outgoing traffic.

– Ensure relevant URLs rules are enabled on your

network

Common prompts and troubleshooting

Terminal Display Prompt

Call Auth Centre

Possible Causes/Action

Assistance required.

What To Do

Call Helpdesk

Faulty Card

Not Authorised

Referral B

Assistance required.

The card is not inserted into the PIN

pad or has been swiped incorrectly.

The card issuer has declined to

authorise the transaction.

Assistance required.

Call the Authorisation Centre on the number displayed

by the terminal. Once you have spoken to the

Authorisation Centre, press the green ENTER button

and follow the prompts displayed by the terminal.

Please contact your Helpdesk on the number

displayed by the terminal.

Insert or swipe the card again. If the problem persists

press the green ENTER button and key the card details

(please refer to the relevant section of the user guide).

Ask the customer to pay by some other means and

press the yellow CLEAR button.

Call the Authorisation Centre on the number displayed

by the terminal. When your call is answered please

quote Referral B.

Another piece of equipment that shares the telephone

line may be in use e.g. fax machine. Check that the

terminal is plugged into the telephone line. Check there

is a dial tone on the telephone line.

Process the card as a Chip and PIN transaction.

Routine Check. Insert Or Swipe

(as seen on the terminal display)

Occasionally the card will require an

additional routine security check.

Installation Failed

Restart Install?

Enter = YES Clear = NO

Key in Function Code and

then press ENTER

There has been a problem with

the installation of your terminal.

Line In Use

(TELEPHONE

CONNECTION

METHOD ONLY)

The terminal cannot detect a

dial tone.

Banking

Banking must be carried out at the end of each

business day. Just follow these simple steps:

– At the READY prompt, press MENU button until the

system menu is displayed.

– Use the arrow button to select the “Totals” option and

when highlighted, press the green ENTER button

to select.

– The “End Of Day Banking” option will now be

highlighted. Press the green ENTER button.

– Swipe the Supervisor card.

– The terminal will display “End Of Day Banking?” Press

the green ENTER button to select.

– The terminal will now give you two options. The first

is the option to bank all by pressing the green ENTER

button. The second option is to bank by each acquirer

separately by pressing the yellow CLEAR button. If

you choose to bank by each acquirer you will need

to select yes or no as required. Just press either the

green ENTER or the yellow CLEAR button at each

prompt.

– Your terminal may now dial out.

– Your terminal will now print an “End Of Day Banking”

report for your records.

How to print a transaction log

To help with reconciliation or to confirm the status of a

transaction, a log of the last 100 transactions can be

produced. Here’s how:

– At the READY prompt, press the MENU button until

the system menu is displayed.

– Using the

button, select the “Select Function”

option and then press the green ENTER button.

– The terminal will prompt you to enter a function code.

Key in “16” and then press the green ENTER button.

– Swipe the Supervisor card through the terminal.

– The terminal will now display an acquirer. If you wish

to print a transaction log for this acquirer press the

green ENTER button; if not press the yellow CLEAR

button and the next acquirer will be displayed.

– Once you have selected an acquirer, the terminal will

print a report detailing the last 20 transactions. If

there are more transactions the terminal will display

the CONTINUE prompt. If you want to continue,

press the green ENTER button again and the terminal

will print the next 20 transactions. (The CONTINUE

prompt may be displayed up to four times to produce

a log of the last 100 transactions.)

– The terminal will now provide you with the option to

print a transaction log for another acquirer. Repeat

the above steps as required.

– The terminal will automatically return to the

READY prompt.

Payment Security Data Security

Standards (PCI-DSS)

The Payment Card Industry Data Security Standards

(PCI-DSS) affect all businesses, from sole traders to

large corporations.

PCI DSS is mandatory and applies to all commercial

operations that store, process or transmit cardholder

data. It applies equally to manual processing and

storage of cardholder information as well as electronic

methods of processing and storage.

The use of a PCI-DSS compliant product or Payment

Service Provider helps reduce the scope of your

compliance obligations; however as a minimum you

or your head office should complete the appropriate

annual Self Assessment Questionnaire or a Report of

Compliance from a Qualified Security Assessor.

For further information, see:

http://www.barclaycard.

co.uk/business/accepting-payments/pci-dss/

Quick set-up guide and fast facts guide

payment acceptance

This document is available in large print, Braille and audio by calling

0844 811 6666

*For BT business customers, calls will cost no more than 5.5p per minute, minimum call charge 6p (current at November 2013). The price on

non-BT phone lines may be different. Calls may be monitored and/or recorded.

Barclaycard is a trading name of Barclays Bank PLC. Barclays Bank PLC is authorised by the Prudential Regulation Authority and regulated by the

Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register Number: 122702) and adhere to the Lending Code which

is monitored and enforced by the Lending Standards Board. Registered in England No: 1026167. Registered Office: 1 Churchill Place, London E14 5HP.

BCD114569FCTB06. Created 11/13. 34818BD.

Authorisation: 0844 822 2000

Chargebacks: 01604 614012

American Express: 01273 675533

Diners: 0845 850 0195

Problems with installation of 1-2-1 Portable

Terminal Display Prompt

Contacting GEMS Line

Disconnected Check

Telephone Line Press Clear

to Redial

(TELEPHONE CONNECTION METHOD ONLY)

Possible Causes

The telephone cable is not

plugged into the socket.

What To Do

Connect the telephone cable and then press the yellow

CLEAR button to continue. If the problems persist,

connect your telephone to the socket and check

whether it has a dialling tone. If there is no tone then the

fault might be with your socket and not the terminal.

Press the green ENTER button to select YES and

restart the installation process. After three attempts the

terminal will prompt you to contact the Helpdesk. Do

not select NO as this will ask for a function code – this

should only be used under direction of the Helpdesk.

Unable to Connect (with Print Out)

Error code 3

(IP CONNECTION METHOD ONLY)

Error code 4

(IP CONNECTION METHOD ONLY)

Error code 24

(IP CONNECTION METHOD ONLY)

Possible Causes

Timeout (non-specific)

DNS resolution failure

What To Do

– Check to ensure Ethernet cable is connected

correctly into terminal and modem/network router

– Power terminal off and on

– Check to ensure modem/port/network is working

– Ensure you have internet connectivity (e.g. try

checking your emails)

– Ensure DHCP is enabled on your network

– Ensure relevant ports are opened for incoming and

outgoing traffic.

– Ensure relevant URLs rules are enabled on your

network

Common prompts and troubleshooting

Terminal Display Prompt

Call Auth Centre

Possible Causes/Action

Assistance required.

What To Do

Call Helpdesk

Faulty Card

Not Authorised

Referral B

Assistance required.

The card is not inserted into the PIN

pad or has been swiped incorrectly.

The card issuer has declined to

authorise the transaction.

Assistance required.

Call the Authorisation Centre on the number displayed

by the terminal. Once you have spoken to the

Authorisation Centre, press the green ENTER button

and follow the prompts displayed by the terminal.

Please contact your Helpdesk on the number

displayed by the terminal.

Insert or swipe the card again. If the problem persists

press the green ENTER button and key the card details

(please refer to the relevant section of the user guide).

Ask the customer to pay by some other means and

press the yellow CLEAR button.

Call the Authorisation Centre on the number displayed

by the terminal. When your call is answered please

quote Referral B.

Another piece of equipment that shares the telephone

line may be in use e.g. fax machine. Check that the

terminal is plugged into the telephone line. Check there

is a dial tone on the telephone line.

Process the card as a Chip and PIN transaction.

Routine Check. Insert Or Swipe

(as seen on the terminal display)

Occasionally the card will require an

additional routine security check.

Installation Failed

Restart Install?

Enter = YES Clear = NO

Key in Function Code and

then press ENTER

There has been a problem with

the installation of your terminal.

Line In Use

(TELEPHONE

CONNECTION

METHOD ONLY)

The terminal cannot detect a

dial tone.

Banking

Banking must be carried out at the end of each

business day. Just follow these simple steps:

– At the READY prompt, press MENU button until the

system menu is displayed.

– Use the arrow button to select the “Totals” option and

when highlighted, press the green ENTER button

to select.

– The “End Of Day Banking” option will now be

highlighted. Press the green ENTER button.

– Swipe the Supervisor card.

– The terminal will display “End Of Day Banking?” Press

the green ENTER button to select.

– The terminal will now give you two options. The first

is the option to bank all by pressing the green ENTER

button. The second option is to bank by each acquirer

separately by pressing the yellow CLEAR button. If

you choose to bank by each acquirer you will need

to select yes or no as required. Just press either the

green ENTER or the yellow CLEAR button at each

prompt.

– Your terminal may now dial out.

– Your terminal will now print an “End Of Day Banking”

report for your records.

How to print a transaction log

To help with reconciliation or to confirm the status of a

transaction, a log of the last 100 transactions can be

produced. Here’s how:

– At the READY prompt, press the MENU button until

the system menu is displayed.

– Using the

button, select the “Select Function”

option and then press the green ENTER button.

– The terminal will prompt you to enter a function code.

Key in “16” and then press the green ENTER button.

– Swipe the Supervisor card through the terminal.

– The terminal will now display an acquirer. If you wish

to print a transaction log for this acquirer press the

green ENTER button; if not press the yellow CLEAR

button and the next acquirer will be displayed.

– Once you have selected an acquirer, the terminal will

print a report detailing the last 20 transactions. If

there are more transactions the terminal will display

the CONTINUE prompt. If you want to continue,

press the green ENTER button again and the terminal

will print the next 20 transactions. (The CONTINUE

prompt may be displayed up to four times to produce

a log of the last 100 transactions.)

– The terminal will now provide you with the option to

print a transaction log for another acquirer. Repeat

the above steps as required.

– The terminal will automatically return to the

READY prompt.

Payment Security Data Security

Standards (PCI-DSS)

The Payment Card Industry Data Security Standards

(PCI-DSS) affect all businesses, from sole traders to

large corporations.

PCI DSS is mandatory and applies to all commercial

operations that store, process or transmit cardholder

data. It applies equally to manual processing and

storage of cardholder information as well as electronic

methods of processing and storage.

The use of a PCI-DSS compliant product or Payment

Service Provider helps reduce the scope of your

compliance obligations; however as a minimum you

or your head office should complete the appropriate

annual Self Assessment Questionnaire or a Report of

Compliance from a Qualified Security Assessor.

For further information, see:

http://www.barclaycard.

co.uk/business/accepting-payments/pci-dss/

Quick set-up guide and fast facts guide

payment acceptance

This document is available in large print, Braille and audio by calling

0844 811 6666

*For BT business customers, calls will cost no more than 5.5p per minute, minimum call charge 6p (current at November 2013). The price on

non-BT phone lines may be different. Calls may be monitored and/or recorded.

Barclaycard is a trading name of Barclays Bank PLC. Barclays Bank PLC is authorised by the Prudential Regulation Authority and regulated by the

Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register Number: 122702) and adhere to the Lending Code which

is monitored and enforced by the Lending Standards Board. Registered in England No: 1026167. Registered Office: 1 Churchill Place, London E14 5HP.

BCD114569FCTB06. Created 11/13. 34818BD.

Authorisation: 0844 822 2000

Chargebacks: 01604 614012

American Express: 01273 675533

Diners: 0845 850 0195

Problems with installation of 1-2-1 Portable

Terminal Display Prompt

Contacting GEMS Line

Disconnected Check

Telephone Line Press Clear

to Redial

(TELEPHONE CONNECTION METHOD ONLY)

Possible Causes

The telephone cable is not

plugged into the socket.

What To Do

Connect the telephone cable and then press the yellow

CLEAR button to continue. If the problems persist,

connect your telephone to the socket and check

whether it has a dialling tone. If there is no tone then the

fault might be with your socket and not the terminal.

Press the green ENTER button to select YES and

restart the installation process. After three attempts the

terminal will prompt you to contact the Helpdesk. Do

not select NO as this will ask for a function code – this

should only be used under direction of the Helpdesk.

Unable to Connect (with Print Out)

Error code 3

(IP CONNECTION METHOD ONLY)

Error code 4

(IP CONNECTION METHOD ONLY)

Error code 24

(IP CONNECTION METHOD ONLY)

Possible Causes

Timeout (non-specific)

DNS resolution failure

What To Do

– Check to ensure Ethernet cable is connected

correctly into terminal and modem/network router

– Power terminal off and on

– Check to ensure modem/port/network is working

– Ensure you have internet connectivity (e.g. try

checking your emails)

– Ensure DHCP is enabled on your network

– Ensure relevant ports are opened for incoming and

outgoing traffic.

– Ensure relevant URLs rules are enabled on your

network

Common prompts and troubleshooting

Terminal Display Prompt

Call Auth Centre

Possible Causes/Action

Assistance required.

What To Do

Call Helpdesk

Faulty Card

Not Authorised

Referral B

Assistance required.

The card is not inserted into the PIN

pad or has been swiped incorrectly.

The card issuer has declined to

authorise the transaction.

Assistance required.

Call the Authorisation Centre on the number displayed

by the terminal. Once you have spoken to the

Authorisation Centre, press the green ENTER button

and follow the prompts displayed by the terminal.

Please contact your Helpdesk on the number

displayed by the terminal.

Insert or swipe the card again. If the problem persists

press the green ENTER button and key the card details

(please refer to the relevant section of the user guide).

Ask the customer to pay by some other means and

press the yellow CLEAR button.

Call the Authorisation Centre on the number displayed

by the terminal. When your call is answered please

quote Referral B.

Another piece of equipment that shares the telephone

line may be in use e.g. fax machine. Check that the

terminal is plugged into the telephone line. Check there

is a dial tone on the telephone line.

Process the card as a Chip and PIN transaction.

Routine Check. Insert Or Swipe

(as seen on the terminal display)

Occasionally the card will require an

additional routine security check.

Installation Failed

Restart Install?

Enter = YES Clear = NO

Key in Function Code and

then press ENTER

There has been a problem with

the installation of your terminal.

Line In Use

(TELEPHONE

CONNECTION

METHOD ONLY)

The terminal cannot detect a

dial tone.

Banking

Banking must be carried out at the end of each

business day. Just follow these simple steps:

– At the READY prompt, press MENU button until the

system menu is displayed.

– Use the arrow button to select the “Totals” option and

when highlighted, press the green ENTER button

to select.

– The “End Of Day Banking” option will now be

highlighted. Press the green ENTER button.

– Swipe the Supervisor card.

– The terminal will display “End Of Day Banking?” Press

the green ENTER button to select.

– The terminal will now give you two options. The first

is the option to bank all by pressing the green ENTER

button. The second option is to bank by each acquirer

separately by pressing the yellow CLEAR button. If

you choose to bank by each acquirer you will need

to select yes or no as required. Just press either the

green ENTER or the yellow CLEAR button at each

prompt.

– Your terminal may now dial out.

– Your terminal will now print an “End Of Day Banking”

report for your records.

How to print a transaction log

To help with reconciliation or to confirm the status of a

transaction, a log of the last 100 transactions can be

produced. Here’s how:

– At the READY prompt, press the MENU button until

the system menu is displayed.

– Using the

button, select the “Select Function”

option and then press the green ENTER button.

– The terminal will prompt you to enter a function code.

Key in “16” and then press the green ENTER button.

– Swipe the Supervisor card through the terminal.

– The terminal will now display an acquirer. If you wish

to print a transaction log for this acquirer press the

green ENTER button; if not press the yellow CLEAR

button and the next acquirer will be displayed.

– Once you have selected an acquirer, the terminal will

print a report detailing the last 20 transactions. If

there are more transactions the terminal will display

the CONTINUE prompt. If you want to continue,

press the green ENTER button again and the terminal

will print the next 20 transactions. (The CONTINUE

prompt may be displayed up to four times to produce

a log of the last 100 transactions.)

– The terminal will now provide you with the option to

print a transaction log for another acquirer. Repeat

the above steps as required.

– The terminal will automatically return to the

READY prompt.

Payment Security Data Security

Standards (PCI-DSS)

The Payment Card Industry Data Security Standards

(PCI-DSS) affect all businesses, from sole traders to

large corporations.

PCI DSS is mandatory and applies to all commercial

operations that store, process or transmit cardholder

data. It applies equally to manual processing and

storage of cardholder information as well as electronic

methods of processing and storage.

The use of a PCI-DSS compliant product or Payment

Service Provider helps reduce the scope of your

compliance obligations; however as a minimum you

or your head office should complete the appropriate

annual Self Assessment Questionnaire or a Report of

Compliance from a Qualified Security Assessor.

For further information, see:

http://www.barclaycard.

co.uk/business/accepting-payments/pci-dss/

1 2 Next › »

Summary of 1-2-1

Page 1
Quick set-up guide and fast facts guide payment acceptance this document is available in large print, braille and audio by calling 0844 811 6666 .* *for bt business customers, calls will cost no more than 5.5p per minute, minimum call charge 6p (current at november 2013). The price on non-bt phone l...
Page 2
1-2-1 portable handset and base unit. – power supply unit, specially designed for this terminal and should not be used with any other equipment. – phone cable, splitter and ethernet cable. – supervisor and training cards. – card reader, thermal printer head/terminal cleaners and paper roll. – user g...

Summary of 1-2-1

Page 1

Page 2