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Bull Escala BL460 Problem Determination And Service Manual
Summary of Escala BL460
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Escala bl460 problem determination and service guide escala blade reference 86 a7 81fb 00
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Escala blade escala bl460 problem determination and service guide hardware october 2009 bull cedoc 357 avenue patton b.P.20845 49008 angers cedex 01 france reference 86 a7 81fb 00
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The following copyright notice protects this book under copyright laws which prohibit such actions as, but not limited to, copying, distributing, modifying, and making derivative works. Copyright bull sas 2009 printed in france suggestions and criticisms concerning the form, content, and presentatio...
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Preface i table of contents list of figures.......................................................................................................... Iv list of tables ............................................................................................................ V safety .................
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Ii escala bl460 - problem determination and service guide 2.7 verifying the partition configuration..................................................................................152 2.8 running the diagnostics program ..................................................................................
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Preface iii chapter 4. Removing and replacing blade server components ............................... 201 4.1 installation guidelines ..................................................................................................... 201 4.1.2 system reliability guidelines ...........................
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Iv escala bl460 - problem determination and service guide appendix b. Notices.............................................................................................241 important notes .................................................................................................................
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Preface v list of tables table 1-1. Memory module combinations ........................................................................................ 5 table 1-2. Connectors description................................................................................................. 12 table 1-3. S...
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Preface vii safety.
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Viii escala bl460 - problem determination and service guide safety statements important: each caution and danger statement in this documentation begins with a number. This number is used to cross reference an english-language caution or danger statement with translated versions of the caution or dan...
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Preface ix.
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X escala bl460 - problem determination and service guide.
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Preface xi.
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Xii escala bl460 - problem determination and service guide.
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Preface xiii.
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Xiv escala bl460 - problem determination and service guide guidelines for trained service technicians inspecting for unsafe conditions.
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Preface xv guidelines for servicing electrical equipment.
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Chapter 1. Introduction 1 chapter 1. Introduction in this document, “blade chassis” or “bull blade chassis - enterprise” stand for “bull blade chassis - enterprise”. This problem determination and service information helps you solve problems that might occur in your escala bl460 blade server. The in...
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2 escala bl460 - problem determination and service guide blade serial over lan setup guide this document explains how to update and configure blade components for serial over lan (sol) operation. The sol connection provides access to the text-based console command prompt on each blade server and ena...
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Chapter 1. Introduction 3 1.3 features and specifications features and specifications of the escala bl460 blade server are summarized in this overview. The escala bl460 blade server is used in a bull blade chassis - enterprise. Notes • power, cooling, removable-media drives, external ports, and adva...
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4 escala bl460 - problem determination and service guide environment: • air temperature: − blade server on: 10° to 35°c (50° to 95°f). Altitude: 0 to 914 m (3000 ft) − blade server on: 10° to 32°c (50° to 90°f). Altitude: 914 m to 2133 m (3000 ft to 7000 ft) − blade server off: -40° to 60°c (-40° to...
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Chapter 1. Introduction 5 1.4 supported dimms the planar in the escala bl460 blade server contains eight very low profile (vlp) memory connectors for registered dual inline memory modules (rdimms). The total memory capacity ranges from a minimum of 4 gb to a maximum of 64 gb for a bl460 blade server...
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6 escala bl460 - problem determination and service guide figure 1-1. Dimm connectors.
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Chapter 1. Introduction 7 1.5 blade server control panel buttons and leds blade server control panel buttons and leds provide operational controls and status indicators. Note the following figure shows the control panel door in the closed (normal) position. To access the power-control button, you mu...
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8 escala bl460 - problem determination and service guide using a keyboard that is directly attached to the management module, you can press keys in the following sequence to switch keyboard and video control between blade servers: numlock numlock blade_server_number enter where blade_server_number i...
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Chapter 1. Introduction 9 5 power-control button: this button is behind the control panel door. Press this button to turn on or turn off the blade server. The power-control button has effect only if local power control is enabled for the blade server. Local power control is enabled and disabled thro...
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10 escala bl460 - problem determination and service guide 1.6 turning on the blade server after you connect the blade server to power through the bull blade chassis - enterprise, you can start the blade server after the discovery and initialization process is complete. You can start the blade server...
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Chapter 1. Introduction 11 1.7 turning off the blade server when you turn off the blade server, it is still connected to power through the bull blade chassis - enterprise. The blade server can respond to requests from the service processor, such as a remote request to turn on the blade server. To re...
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12 escala bl460 - problem determination and service guide 1.8 system-board layouts the following illustrations show the connectors and leds on the system board. The illustrations might differ slightly from your hardware. 1.9 system-board connectors blade server components attach to the connectors on...
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Chapter 1. Introduction 13 figure 1-4 shows individual dimm connectors. Figure 1-4. Dimm connectors.
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14 escala bl460 - problem determination and service guide 1.10 system-board leds use the illustration of the leds on the system board to identify a light emitting diode (led). Remove the blade server from the bull blade chassis - enterprise, open the cover to see any error leds that were turned on d...
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Chapter 2. Diagnostics 15 chapter 2. Diagnostics use the available diagnostic tools to help solve any problems that might occur in the blade server. The first and most crucial component of a solid serviceability strategy is the ability to accurately and effectively detect errors when they occur. Whi...
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16 escala bl460 - problem determination and service guide 2.1 diagnostic tools tools are available to help you diagnose and solve hardware-related problems. • power-on self-test (post) progress codes (checkpoints), error codes, and isolation procedures the post checks out the hardware at system init...
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Chapter 2. Diagnostics 17 functions provided by the stand-alone diagnostics include: − analysis of errors reported by platform, such as microprocessor and memory − testing of resources, such as i/o adapters and devices − service aids, such as firmware update, format disk, and raid manager • diagnost...
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18 escala bl460 - problem determination and service guide 2.3 location codes location codes identify components of the blade server. Location codes are displayed with some error codes to identify the blade server component that is causing the error. See “ system-board connectors ” on page 12 for com...
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Chapter 2. Diagnostics 19 2.4 reference codes reference codes are diagnostic aids that help you determine the source of a hardware or operating system problem. To use reference codes effectively, use them in conjunction with other service and support procedures. The escala bl460 blade server produce...
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20 escala bl460 - problem determination and service guide 2.4.1 system reference codes (srcs) system reference codes indicate a server hardware or software problem that can originate in hardware, in firmware, or in the operating system. A blade server component generates an error code when it detect...
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Chapter 2. Diagnostics 21 any message with more detail is highlighted as a link in the system reference code column. Click the message to cause the management module to present the additional message detail: d1513901 created at: 2007-11-13 19:30:20 src version: 0x02 hex words 2-5: 020110f0 52298910 ...
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22 escala bl460 - problem determination and service guide 2.4.1.1 1xxxyyyy srcs the 1xxxyyyy system reference codes are system power control network (spcn) reference codes. Look for the rightmost 4 characters ( yyyy in 1xxx yyyy ) in the error code; this is the reference code. Find the reference cod...
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Chapter 2. Diagnostics 23 • follow the suggested actions in the order in which they are listed in the action column until the problem is solved. If an action solves the problem, then you can stop performing the remaining actions. • see chapter 3 , “ parts listing ,” on page 197 to determine which co...
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24 escala bl460 - problem determination and service guide • follow the suggested actions in the order in which they are listed in the action column until the problem is solved. If an action solves the problem, then you can stop performing the remaining actions. • see chapter 3 , “ parts listing ,” o...
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Chapter 2. Diagnostics 25 • follow the suggested actions in the order in which they are listed in the action column until the problem is solved. If an action solves the problem, then you can stop performing the remaining actions. • see chapter 3 , “ parts listing ,” on page 197 to determine which co...
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26 escala bl460 - problem determination and service guide 2.4.1.2 6xxxyyyy srcs the 6xxxyyyy system reference codes are virtual optical reference codes. Look for the rightmost 4 characters ( yyyy in 6xxx yyyy ) in the error code; this is the reference code. Find the reference code in table 2-5 . Tab...
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Chapter 2. Diagnostics 27 • follow the suggested actions in the order in which they are listed in the action column until the problem is solved. If an action solves the problem, then you can stop performing the remaining actions. • see chapter 3 , “ parts listing ,” on page 197 to determine which co...
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28 escala bl460 - problem determination and service guide 2.4.1.5 a700yyyy licensed internal code srcs an a7xx src is a licensed internal code src that is deprecated in favor of a corresponding b7xx src. B7xx srcs are described in “ b700xxxx licensed internal code srcs ” on page 38 . Table 2-8. A700...
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Chapter 2. Diagnostics 29 • follow the suggested actions in the order in which they are listed in the action column until the problem is solved. If an action solves the problem, then you can stop performing the remaining actions. • see chapter 3 , “ parts listing ,” on page 197 to determine which co...
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30 escala bl460 - problem determination and service guide • follow the suggested actions in the order in which they are listed in the action column until the problem is solved. If an action solves the problem, then you can stop performing the remaining actions. • see chapter 3 , “ parts listing ,” o...
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Chapter 2. Diagnostics 31 2.4.1.8 b200xxxx logical partition srcs a b200xxxx system reference code (src) is an error code that is related to logical partitioning. Table 2-11 describes error codes that might be displayed if post detects a problem. The description also includes suggested actions to co...
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32 escala bl460 - problem determination and service guide • follow the suggested actions in the order in which they are listed in the action column until the problem is solved. If an action solves the problem, then you can stop performing the remaining actions. • see chapter 3 , “ parts listing ,” o...
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Chapter 2. Diagnostics 33 • follow the suggested actions in the order in which they are listed in the action column until the problem is solved. If an action solves the problem, then you can stop performing the remaining actions. • see chapter 3 , “ parts listing ,” on page 197 to determine which co...
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34 escala bl460 - problem determination and service guide • follow the suggested actions in the order in which they are listed in the action column until the problem is solved. If an action solves the problem, then you can stop performing the remaining actions. • see chapter 3 , “ parts listing ,” o...
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Chapter 2. Diagnostics 35 • follow the suggested actions in the order in which they are listed in the action column until the problem is solved. If an action solves the problem, then you can stop performing the remaining actions. • see chapter 3 , “ parts listing ,” on page 197 to determine which co...
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36 escala bl460 - problem determination and service guide • follow the suggested actions in the order in which they are listed in the action column until the problem is solved. If an action solves the problem, then you can stop performing the remaining actions. • see chapter 3 , “ parts listing ,” o...
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Chapter 2. Diagnostics 37 • follow the suggested actions in the order in which they are listed in the action column until the problem is solved. If an action solves the problem, then you can stop performing the remaining actions. • see chapter 3 , “ parts listing ,” on page 197 to determine which co...
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38 escala bl460 - problem determination and service guide • follow the suggested actions in the order in which they are listed in the action column until the problem is solved. If an action solves the problem, then you can stop performing the remaining actions. • see chapter 3 , “ parts listing ,” o...
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Chapter 2. Diagnostics 39 table 2-12. B700xxxx licensed internal code srcs follow the suggested actions in the order in which they are listed in the action column until the problem is solved. If an action solves the problem, then you can stop performing the remaining actions. See chapter 3 , “ parts...
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40 escala bl460 - problem determination and service guide follow the suggested actions in the order in which they are listed in the action column until the problem is solved. If an action solves the problem, then you can stop performing the remaining actions. See chapter 3 , “ parts listing ,” on pa...
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Chapter 2. Diagnostics 41 follow the suggested actions in the order in which they are listed in the action column until the problem is solved. If an action solves the problem, then you can stop performing the remaining actions. See chapter 3 , “ parts listing ,” on page 197 to determine which compon...
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42 escala bl460 - problem determination and service guide follow the suggested actions in the order in which they are listed in the action column until the problem is solved. If an action solves the problem, then you can stop performing the remaining actions. See chapter 3 , “ parts listing ,” on pa...
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Chapter 2. Diagnostics 43 follow the suggested actions in the order in which they are listed in the action column until the problem is solved. If an action solves the problem, then you can stop performing the remaining actions. See chapter 3 , “ parts listing ,” on page 197 to determine which compon...
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44 escala bl460 - problem determination and service guide follow the suggested actions in the order in which they are listed in the action column until the problem is solved. If an action solves the problem, then you can stop performing the remaining actions. See chapter 3 , “ parts listing ,” on pa...
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Chapter 2. Diagnostics 45 table 2-13. Ba000010 to ba400002 partition firmware srcs • follow the suggested actions in the order in which they are listed in the action column until the problem is solved. If an action solves the problem, then you can stop performing the remaining actions. • see chapter...
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46 escala bl460 - problem determination and service guide • follow the suggested actions in the order in which they are listed in the action column until the problem is solved. If an action solves the problem, then you can stop performing the remaining actions. • see chapter 3 , “ parts listing ,” o...
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Chapter 2. Diagnostics 47 • follow the suggested actions in the order in which they are listed in the action column until the problem is solved. If an action solves the problem, then you can stop performing the remaining actions. • see chapter 3 , “ parts listing ,” on page 197 to determine which co...
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48 escala bl460 - problem determination and service guide • follow the suggested actions in the order in which they are listed in the action column until the problem is solved. If an action solves the problem, then you can stop performing the remaining actions. • see chapter 3 , “ parts listing ,” o...
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Chapter 2. Diagnostics 49 • follow the suggested actions in the order in which they are listed in the action column until the problem is solved. If an action solves the problem, then you can stop performing the remaining actions. • see chapter 3 , “ parts listing ,” on page 197 to determine which co...
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50 escala bl460 - problem determination and service guide • follow the suggested actions in the order in which they are listed in the action column until the problem is solved. If an action solves the problem, then you can stop performing the remaining actions. • see chapter 3 , “ parts listing ,” o...
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Chapter 2. Diagnostics 51 • follow the suggested actions in the order in which they are listed in the action column until the problem is solved. If an action solves the problem, then you can stop performing the remaining actions. • see chapter 3 , “ parts listing ,” on page 197 to determine which co...
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52 escala bl460 - problem determination and service guide • follow the suggested actions in the order in which they are listed in the action column until the problem is solved. If an action solves the problem, then you can stop performing the remaining actions. • see chapter 3 , “ parts listing ,” o...
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Chapter 2. Diagnostics 53 • follow the suggested actions in the order in which they are listed in the action column until the problem is solved. If an action solves the problem, then you can stop performing the remaining actions. • see chapter 3 , “ parts listing ,” on page 197 to determine which co...
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54 escala bl460 - problem determination and service guide • follow the suggested actions in the order in which they are listed in the action column until the problem is solved. If an action solves the problem, then you can stop performing the remaining actions. • see chapter 3 , “ parts listing ,” o...
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Chapter 2. Diagnostics 55 • follow the suggested actions in the order in which they are listed in the action column until the problem is solved. If an action solves the problem, then you can stop performing the remaining actions. • see chapter 3 , “ parts listing ,” on page 197 to determine which co...
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56 escala bl460 - problem determination and service guide • follow the suggested actions in the order in which they are listed in the action column until the problem is solved. If an action solves the problem, then you can stop performing the remaining actions. • see chapter 3 , “ parts listing ,” o...
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Chapter 2. Diagnostics 57 • follow the suggested actions in the order in which they are listed in the action column until the problem is solved. If an action solves the problem, then you can stop performing the remaining actions. • see chapter 3 , “ parts listing ,” on page 197 to determine which co...
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58 escala bl460 - problem determination and service guide • follow the suggested actions in the order in which they are listed in the action column until the problem is solved. If an action solves the problem, then you can stop performing the remaining actions. • see chapter 3 , “ parts listing ,” o...
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Chapter 2. Diagnostics 59 • follow the suggested actions in the order in which they are listed in the action column until the problem is solved. If an action solves the problem, then you can stop performing the remaining actions. • see chapter 3 , “ parts listing ,” on page 197 to determine which co...
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60 escala bl460 - problem determination and service guide • follow the suggested actions in the order in which they are listed in the action column until the problem is solved. If an action solves the problem, then you can stop performing the remaining actions. • see chapter 3 , “ parts listing ,” o...
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Chapter 2. Diagnostics 61 • follow the suggested actions in the order in which they are listed in the action column until the problem is solved. If an action solves the problem, then you can stop performing the remaining actions. • see chapter 3 , “ parts listing ,” on page 197 to determine which co...
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62 escala bl460 - problem determination and service guide • follow the suggested actions in the order in which they are listed in the action column until the problem is solved. If an action solves the problem, then you can stop performing the remaining actions. • see chapter 3 , “ parts listing ,” o...
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Chapter 2. Diagnostics 63 • follow the suggested actions in the order in which they are listed in the action column until the problem is solved. If an action solves the problem, then you can stop performing the remaining actions. • see chapter 3 , “ parts listing ,” on page 197 to determine which co...
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64 escala bl460 - problem determination and service guide • follow the suggested actions in the order in which they are listed in the action column until the problem is solved. If an action solves the problem, then you can stop performing the remaining actions. • see chapter 3 , “ parts listing ,” o...
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Chapter 2. Diagnostics 65 • follow the suggested actions in the order in which they are listed in the action column until the problem is solved. If an action solves the problem, then you can stop performing the remaining actions. • see chapter 3 , “ parts listing ,” on page 197 to determine which co...
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66 escala bl460 - problem determination and service guide • follow the suggested actions in the order in which they are listed in the action column until the problem is solved. If an action solves the problem, then you can stop performing the remaining actions. • see chapter 3 , “ parts listing ,” o...
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Chapter 2. Diagnostics 67 • follow the suggested actions in the order in which they are listed in the action column until the problem is solved. If an action solves the problem, then you can stop performing the remaining actions. • see chapter 3 , “ parts listing ,” on page 197 to determine which co...
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68 escala bl460 - problem determination and service guide • follow the suggested actions in the order in which they are listed in the action column until the problem is solved. If an action solves the problem, then you can stop performing the remaining actions. • see chapter 3 , “ parts listing ,” o...
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Chapter 2. Diagnostics 69 • follow the suggested actions in the order in which they are listed in the action column until the problem is solved. If an action solves the problem, then you can stop performing the remaining actions. • see chapter 3 , “ parts listing ,” on page 197 to determine which co...
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70 escala bl460 - problem determination and service guide • follow the suggested actions in the order in which they are listed in the action column until the problem is solved. If an action solves the problem, then you can stop performing the remaining actions. • see chapter 3 , “ parts listing ,” o...
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Chapter 2. Diagnostics 71 2.4.2 post progress codes (checkpoints) when you turn on the blade server, the power-on self-test (post) performs a series of tests to check the operation of the blade server components. Use the management module to view progress codes that offer information about the stage...
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72 escala bl460 - problem determination and service guide 2.4.2.1 c1001f00 to c1645300 service processor checkpoints the c1xx progress codes, or checkpoints, offer information about the initialization of both the service processor and the server. Service processor checkpoints are typical reference c...
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Chapter 2. Diagnostics 73 • if the system hangs on a progress code, follow the suggested actions in the order in which they are listed in the action column until the problem is solved. If an action solves the problem, you can stop performing there maining actions. • see chapter 3 , “ parts listing ,...
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74 escala bl460 - problem determination and service guide • if the system hangs on a progress code, follow the suggested actions in the order in which they are listed in the action column until the problem is solved. If an action solves the problem, you can stop performing there maining actions. • s...
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Chapter 2. Diagnostics 75 • if the system hangs on a progress code, follow the suggested actions in the order in which they are listed in the action column until the problem is solved. If an action solves the problem, you can stop performing there maining actions. • see chapter 3 , “ parts listing ,...
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76 escala bl460 - problem determination and service guide • if the system hangs on a progress code, follow the suggested actions in the order in which they are listed in the action column until the problem is solved. If an action solves the problem, you can stop performing there maining actions. • s...
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Chapter 2. Diagnostics 77 • if the system hangs on a progress code, follow the suggested actions in the order in which they are listed in the action column until the problem is solved. If an action solves the problem, you can stop performing there maining actions. • see chapter 3 , “ parts listing ,...
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78 escala bl460 - problem determination and service guide • if the system hangs on a progress code, follow the suggested actions in the order in which they are listed in the action column until the problem is solved. If an action solves the problem, you can stop performing there maining actions. • s...
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Chapter 2. Diagnostics 79 2.4.2.2 c2001000 to c20082ff virtual service processor checkpoints the c2xx progress codes indicate the progress of a partition ipl that is controlled by the virtual service processor. The virtual service processor progress codes end after the environment setup completes an...
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80 escala bl460 - problem determination and service guide • if the system hangs on a progress code, follow the suggested actions in the order in which they are listed in the action column until the problem is solved. If an action solves the problem, you can stop performing theremaining actions. • se...
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Chapter 2. Diagnostics 81 • if the system hangs on a progress code, follow the suggested actions in the order in which they are listed in the action column until the problem is solved. If an action solves the problem, you can stop performing theremaining actions. • see chapter 3 , “ parts listing ,”...
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82 escala bl460 - problem determination and service guide • if the system hangs on a progress code, follow the suggested actions in the order in which they are listed in the action column until the problem is solved. If an action solves the problem, you can stop performing theremaining actions. • se...
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Chapter 2. Diagnostics 83 • if the system hangs on a progress code, follow the suggested actions in the order in which they are listed in the action column until the problem is solved. If an action solves the problem, you can stop performing theremaining actions. • see chapter 3 , “ parts listing ,”...
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84 escala bl460 - problem determination and service guide • if the system hangs on a progress code, follow the suggested actions in the order in which they are listed in the action column until the problem is solved. If an action solves the problem, you can stop performing theremaining actions. • se...
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Chapter 2. Diagnostics 85 table 2-17. C700xxxx server firmware ipl status checkpoints progress code description action c700xxxx a problem has occurred with the system firmware during startup. 1. Shutdown and restart the blade server from the permanent-side image. 2. Check for updates to the system f...
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86 escala bl460 - problem determination and service guide • if the system hangs on a progress code, follow the suggested actions in the order in which they are listed in the action column until the problem is solved. If an action solves the problem, you can stop performing theremaining actions. • se...
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Chapter 2. Diagnostics 87 • if the system hangs on a progress code, follow the suggested actions in the order in which they are listed in the action column until the problem is solved. If an action solves the problem, you can stop performing theremaining actions. • see chapter 3 , “ parts listing ,”...
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88 escala bl460 - problem determination and service guide • if the system hangs on a progress code, follow the suggested actions in the order in which they are listed in the action column until the problem is solved. If an action solves the problem, you can stop performing theremaining actions. • se...
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Chapter 2. Diagnostics 89 • if the system hangs on a progress code, follow the suggested actions in the order in which they are listed in the action column until the problem is solved. If an action solves the problem, you can stop performing theremaining actions. • see chapter 3 , “ parts listing ,”...
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90 escala bl460 - problem determination and service guide • if the system hangs on a progress code, follow the suggested actions in the order in which they are listed in the action column until the problem is solved. If an action solves the problem, you can stop performing theremaining actions. • se...
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Chapter 2. Diagnostics 91 • if the system hangs on a progress code, follow the suggested actions in the order in which they are listed in the action column until the problem is solved. If an action solves the problem, you can stop performing theremaining actions. • see chapter 3 , “ parts listing ,”...
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92 escala bl460 - problem determination and service guide • if the system hangs on a progress code, follow the suggested actions in the order in which they are listed in the action column until the problem is solved. If an action solves the problem, you can stop performing theremaining actions. • se...
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Chapter 2. Diagnostics 93 • if the system hangs on a progress code, follow the suggested actions in the order in which they are listed in the action column until the problem is solved. If an action solves the problem, you can stop performing theremaining actions. • see chapter 3 , “ parts listing ,”...
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94 escala bl460 - problem determination and service guide • if the system hangs on a progress code, follow the suggested actions in the order in which they are listed in the action column until the problem is solved. If an action solves the problem, you can stop performing theremaining actions. • se...
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Chapter 2. Diagnostics 95 • if the system hangs on a progress code, follow the suggested actions in the order in which they are listed in the action column until the problem is solved. If an action solves the problem, you can stop performing theremaining actions. • see chapter 3 , “ parts listing ,”...
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96 escala bl460 - problem determination and service guide • if the system hangs on a progress code, follow the suggested actions in the order in which they are listed in the action column until the problem is solved. If an action solves the problem, you can stop performing theremaining actions. • se...
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Chapter 2. Diagnostics 97 • if the system hangs on a progress code, follow the suggested actions in the order in which they are listed in the action column until the problem is solved. If an action solves the problem, you can stop performing theremaining actions. • see chapter 3 , “ parts listing ,”...
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98 escala bl460 - problem determination and service guide • if the system hangs on a progress code, follow the suggested actions in the order in which they are listed in the action column until the problem is solved. If an action solves the problem, you can stop performing theremaining actions. • se...
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Chapter 2. Diagnostics 99 • if the system hangs on a progress code, follow the suggested actions in the order in which they are listed in the action column until the problem is solved. If an action solves the problem, you can stop performing theremaining actions. • see chapter 3 , “ parts listing ,”...
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100 escala bl460 - problem determination and service guide • if the system hangs on a progress code, follow the suggested actions in the order in which they are listed in the action column until the problem is solved. If an action solves the problem, you can stop performing theremaining actions. • s...
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Chapter 2. Diagnostics 101 2.4.2.6 d1001xxx to d1xx3fff service processor dump codes d1xx service processor dump status codes indicate the cage or node id that the dump component is processing, the node from which the hardware data is collected, and a counter that increments each time that the dump ...
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102 escala bl460 - problem determination and service guide • if the system hangs on a progress code, follow the suggested actions in the order in which they are listed in the action column until the problem is solved. If an action solves the problem, you can stop performing theremaining actions. • s...
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Chapter 2. Diagnostics 103 • if the system hangs on a progress code, follow the suggested actions in the order in which they are listed in the action column until the problem is solved. If an action solves the problem, you can stop performing theremaining actions. • see chapter 3 , “ parts listing ,...
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104 escala bl460 - problem determination and service guide • if the system hangs on a progress code, follow the suggested actions in the order in which they are listed in the action column until the problem is solved. If an action solves the problem, you can stop performing theremaining actions. • s...
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Chapter 2. Diagnostics 105 • if the system hangs on a progress code, follow the suggested actions in the order in which they are listed in the action column until the problem is solved. If an action solves the problem, you can stop performing theremaining actions. • see chapter 3 , “ parts listing ,...
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106 escala bl460 - problem determination and service guide • if the system hangs on a progress code, follow the suggested actions in the order in which they are listed in the action column until the problem is solved. If an action solves the problem, you can stop performing theremaining actions. • s...
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Chapter 2. Diagnostics 107 • if the system hangs on a progress code, follow the suggested actions in the order in which they are listed in the action column until the problem is solved. If an action solves the problem, you can stop performing theremaining actions. • see chapter 3 , “ parts listing ,...
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108 escala bl460 - problem determination and service guide • if the system hangs on a progress code, follow the suggested actions in the order in which they are listed in the action column until the problem is solved. If an action solves the problem, you can stop performing theremaining actions. • s...
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Chapter 2. Diagnostics 109 2.4.3 service request numbers (srns) service request numbers (srns) are error codes that the operating system generates. The codes have three digits, a hyphen, and three or four digits after the hyphen. Srns can be viewed using the aix diagnostics or the linux service aid ...
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110 escala bl460 - problem determination and service guide 2.4.3.2 101-711 through ffc-725 srns aix might generate service request numbers (srns) from 101-711 to ffc-725. Replace any parts in the order that the codes are listed in table 2-22 . Note an x in the following srns represents a digit or ch...
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Chapter 2. Diagnostics 111 srn ffc description and action 111-78c 227 pci adapter i/o bus problem. Go to “ performing the checkout procedure ” on page 149 . Perform “ solving undetermined problems ” on page 194 . 111-999 210 system does not perform a soft reset. Go to “ performing the checkout proce...
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112 escala bl460 - problem determination and service guide srn ffc description and action 651-605 2c6 memory module has no matched pair. The most probable failure is the memory module paired with the memory module identified by the location code. 1. Examine the memory modules and determine if they a...
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Chapter 2. Diagnostics 113 srn ffc description and action 651-665 303 correctable error threshold exceeded. Go to “ performing the checkout procedure ” on page 149. 651-666 304 correctable error threshold exceeded. Go to “ performing the checkout procedure ” on page 149. 651-669 2cd correctable erro...
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114 escala bl460 - problem determination and service guide srn ffc description and action 651-736 292 intermediate or system bus time-out error. Go to “ performing the checkout procedure ” on page 149. 651-740 2d3 note: ensure that the system iplros and service processor are at the latest firmware l...
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Chapter 2. Diagnostics 115 srn ffc description and action 651-811 2e2 under voltage condition was detected do the following procedure before replacing any frus: 1. Shut the system down. 2. Visually inspect the power cables and reseat the connectors. 3. Run the following command diag -avd sysplanar0....
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116 escala bl460 - problem determination and service guide srn ffc description and action 652-631 307 a non-critical error has been detected: i/o expansion bus time-out error. Schedule deferred maintenance. Go to “ performing the checkout procedure ” on page 149. 652-632 307 a non-critical error has...
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Chapter 2. Diagnostics 117 srn ffc description and action 814-113 221 the vpd test failed. Go to “ performing the checkout procedure ” on page 149. 814-114 814 i/o card nvram test failed. Go to “ performing the checkout procedure ” on page 149. 815-100 815 the floating-point processor test failed. G...
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118 escala bl460 - problem determination and service guide srn ffc description and action 887-121 b08 ethernet transceiver test failed. Go to “ performing the checkout procedure ” on page 149 . 887-122 b09 ethernet 10 base-2 transceiver test failed. Go to “ performing the checkout procedure ” on pag...
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Chapter 2. Diagnostics 119 srn ffc description and action 2506-4030 - configuration error, incorrect multipath connection. Go to “ performing the checkout procedure ” on page 149 . 2506-4040 - configuration error, incomplete multipath connection between controller and enclosure detected. Go to “ per...
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120 escala bl460 - problem determination and service guide srn ffc description and action 2506-9028 - maximum number of functional disk arrays has been exceeded. Go to “ performing the checkout procedure ” on page 149 . 2506-9029 - maximum number of functional disk arrays disks has been exceeded. Go...
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Chapter 2. Diagnostics 121 srn ffc description and action 252b-101 252b adapter configuration error. 1. Check the management-module event log. If an error was recorded by the system, see “ post progress codes (checkpoints) ” on page 71 . 2. Replace any parts reported by the diagnostic program. 3. Re...
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122 escala bl460 - problem determination and service guide srn ffc description and action 252b-719 252b device bus termination power lost or not detected. 1. Check the management-module event log. If an error was recorded by the system, see “ post progress codes (checkpoints) ” on page 71 . 2. Repla...
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Chapter 2. Diagnostics 123 srn ffc description and action 256d-601 256d error log analysis indicates adapter. 1. Check the management-module event log. If an error was recorded by the system, see “ post progress codes (checkpoints) ” on page 71 . 2. Replace any parts reported by the diagnostic progr...
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124 escala bl460 - problem determination and service guide srn ffc description and action 2604-103 2604 register test failure for the fibre channel adapter card. Replace the 4gb fibre channel adapter card. 2604-104 2604 sram test failure for the fibre channel adapter card. Replace the 4gb fibre chan...
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Chapter 2. Diagnostics 125 srn ffc description and action 2607-203 2607 pci wrap test failure for the fibre channel adapter card. Replace the 8gb pcie fibre channel expansion card. 2607-204 2607 221 dma test failure for the fibre channel adapter card. Go to “ performing the checkout procedure ” on p...
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126 escala bl460 - problem determination and service guide srn ffc description and action 2624-705 2624 error log analysis indicates that this adapter has failed due to a internal error - system- board and chassis assembly. Go to “ performing the checkout procedure ” on page 149 . 2624-706 2624 erro...
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Chapter 2. Diagnostics 127 2.4.3.3 a00-ff0 through a24-xxx srns aix might generate service request numbers (srns) from a00-ff0 to a24-xxx. Note some srns in this sequence might have 4 rather than 3 digits after the dash (–). Table 2-23 shows the meaning of an x in any of the following srns, such as ...
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128 escala bl460 - problem determination and service guide srn description fru/action a01-07x system bus parity error. 1. Check the management-module event log; if an error was recorded by the system, see “ post progress codes (checkpoints) ” on page 71 . 2. If no entry is found, replace the system-...
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Chapter 2. Diagnostics 129 srn description fru/action a02-13x i/o host bridge address/data parity error. 1. Check the management-module event log; if an error was recorded by the system, see “ post progress codes (checkpoints) ” on page 71 . 2. If no entry is found, replace the system-board and chas...
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130 escala bl460 - problem determination and service guide srn description fru/action a05-00x error log analysis indicates an environmental and power warning, but the failure could not be isolated. 1. Check the management-module event log; if an error was recorded by the system, see “ post progress ...
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Chapter 2. Diagnostics 131 srn description fru/action a05-14x system shutdown due to power fault with an unspecified cause. 1. Check the management-module event log; if an error was recorded by the system, see “ post progress codes (checkpoints) ” on page 71 . 2. If no entry is found, replace the sy...
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132 escala bl460 - problem determination and service guide srn description fru/action a0d-19x service processor error accessing real time clock/time-of-day clock. 1. Check the management-module event log; if an error was recorded by the system, see “ post progress codes (checkpoints) ” on page 71 . ...
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Chapter 2. Diagnostics 133 srn description fru/action a10-210 the processor has been deconfigured. The system is operating in degraded mode. 1. Check the management-module event log; if an error was recorded by the system, see “ post progress codes (checkpoints) ” on page 71 . 2. If no entry is foun...
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134 escala bl460 - problem determination and service guide srn description fru/action a12-01x a non-critical error has been detected, an uncorrectable memory error. 1. Check the management-module event log; if an error was recorded by the system, see “ post progress codes (checkpoints) ” on page 71 ...
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Chapter 2. Diagnostics 135 srn description fru/action a12-13x a non-critical error has been detected, a i/o host bridge address/data parity error. 1. Check the management-module event log; if an error was recorded by the system, see “ post progress codes (checkpoints) ” on page 71 . 2. If no entry i...
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136 escala bl460 - problem determination and service guide srn description fru/action a13-09x a non-critical error has been detected, a system bus data parity error. 1. Check the management-module event log; if an error was recorded by the system, see “ post progress codes (checkpoints) ” on page 71...
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Chapter 2. Diagnostics 137 srn description fru/action a15-07x sensor indicates a power supply has failed. 1. Check the management-module event log; if an error was recorded by the system, see “ post progress codes (checkpoints) ” on page 71 . 2. If no entry is found, replace the system-board and cha...
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138 escala bl460 - problem determination and service guide srn description fru/action a15-24x power fault specifically due to internal battery failure. 1. Check the management-module event log; if an error was recorded by the system, see “ post progress codes (checkpoints) ” on page 71 . 2. If no en...
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Chapter 2. Diagnostics 139 srn description fru/action a1d-13x a non-critical error has been detected, a service processor error accessing a thermal sensor. 1. Check the management-module event log; if an error was recorded by the system, see “ post progress codes (checkpoints) ” on page 71 . 2. If n...
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140 escala bl460 - problem determination and service guide srn description fru/action a1d-35x a non-critical error has been detected: mainstore or cache ipl diagnostic error. 1. Check the management-module event log; if an error was recorded by the system, see “ post progress codes (checkpoints) ” o...
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Chapter 2. Diagnostics 141 2.4.3.4 scsd devices srns (ssss-102 through ssss-640) these service request numbers (srns) identify a scsd (self-configuring scsi device) problem. Use table 2-25 to identify an srn when you suspect a sas hard disk or solid state disk (ssd) device problem. Replace the parts...
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142 escala bl460 - problem determination and service guide srn ffc description and action ssss-110 ssss the media format is corrupted. 1. Check the management-module event log. If an error was recorded by the system, see “ post progress codes (checkpoints) ” on page 71 . 2. Replace any parts reporte...
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Chapter 2. Diagnostics 143 srn ffc description and action ssss-126 ssss 252b a software error was caused by a hardware failure. 1. Check the management-module event log. If an error was recorded by the system, see “ post progress codes (checkpoints) ” on page 71 . 2. Replace any parts reported by th...
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144 escala bl460 - problem determination and service guide srn ffc description and action ssss-137 ssss 252b unit attention condition has occurred on the send diagnostic command. 1. Check the management-module event log. If an error was recorded by the system, see “ post progress codes (checkpoints)...
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Chapter 2. Diagnostics 145 ffc description and notes 214 system-board and chassis assembly 217 system-board and chassis assembly 219 common memory logic problem for memory dimms. Note: if more than one pair of memory dimms are reported missing: 1. Replace the system-board and chassis assembly 2. Rep...
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146 escala bl460 - problem determination and service guide ffc description and notes 7c0 system-board and chassis assembly (microprocessor/system interface) 812 system-board and chassis assembly (common standard adapter logic problem) 814 system-board and chassis assembly (nvram problem) 815 system-...
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Chapter 2. Diagnostics 147 2.5 error logs the power-on self-test (post), the power® hypervisor ™ (phyp), and the service processor write errors to the bull blade chassis - enterprise management module event log. Select the monitors → event log option in the management module web interface to view en...
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148 escala bl460 - problem determination and service guide 2.6 checkout procedure the checkout procedure is the sequence of tasks that you should follow to diagnose a problem in the blade server. 2.6.1 about the checkout procedure review this information before performing the checkout procedure. • r...
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Chapter 2. Diagnostics 149 2.6.2 performing the checkout procedure follow this procedure to perform the checkout. Step 001 perform the following steps: 1. Update the firmware to the current level, as described in “ updating the firmware ” on page 231 . 2. You might also have to update the management...
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150 escala bl460 - problem determination and service guide step 004 is the operating system linux? Yes record any information or messages that may be in the management module event log; then go to step 007. If you cannot load the stand-alone diagnostics cd, answer this question no . No go to “ solvi...
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Chapter 2. Diagnostics 151 step 007 perform the following steps: 1. Use the management-module web interface to make sure that the device from which you load the stand-alone diagnostics is set as the first device in the blade server boot sequence. 2. Turn off the blade server and wait 45 seconds befo...
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152 escala bl460 - problem determination and service guide 2.7 verifying the partition configuration perform this procedure if there is a configuration problem with the system or a logical partition. 1. Check the processor and memory allocations of the system or the partition. Processor or memory re...
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Chapter 2. Diagnostics 153 2. Press the cd button on the front of the blade server to give it ownership of the bull blade chassis – enterprise media tray. 3. Using the management module web interface, make sure that: − the blade server firmware is at the latest version. − sol is enabled for the blad...
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154 escala bl460 - problem determination and service guide 1. Verify with the system administrator and systems users that the blade server can be shut down. Stop all programs; then, shut down the operating system and shut down the blade server. Refer to the documentation that comes with your operati...
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Chapter 2. Diagnostics 155 2.8.4 using the diagnostics program follow the basic procedures for running the diagnostics program. 1. Start the diagnostics from the aix operating system, from a cd, or from a management server. See “ starting aix concurrent diagnostics ” on page 152 , “ starting stand-a...
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156 escala bl460 - problem determination and service guide 2.9 boot problem resolution depending on the boot device, a checkpoint might be displayed in the list of checkpoints in the management module for an extended period of time while the boot image is retrieved from the device. This situation is...
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Chapter 2. Diagnostics 157 3. If you are attempting to boot from the cd or dvd drive: a. From the management-module web interface, make sure that the media tray is assigned to your blade server: blade tasks → remote control. B. Turn the blade server power off; then, turn it on and retry the boot ope...
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158 escala bl460 - problem determination and service guide 2.10 troubleshooting tables use the troubleshooting tables to find solutions to problems that have identifiable symptoms. If these symptoms relate to shared bull blade chassis - enterprise resources, see “ solving shared bull blade chassis –...
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Chapter 2. Diagnostics 159 2.10.3 intermittent problems identify intermittent problem symptoms and corrective actions. • follow the suggested actions in the order in which they are listed in the action column until the problem is solved. • see chapter 3 , “ parts listing ,” on page 197 to determine ...
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160 escala bl460 - problem determination and service guide 2.10.5 management module service processor problems determine if a problem is a management module service processor problem and, if so, the corrective action to take. • follow the suggested actions in the order in which they are listed in th...
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Chapter 2. Diagnostics 161 2.10.6 memory problems identify memory problem symptoms and what corrective actions to take. • follow the suggested actions in the order in which they are listed in the action column until the problem is solved. • see chapter 3 , “ parts listing ,” on page 197 to determine...
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162 escala bl460 - problem determination and service guide 2.10.8 monitor or video problems view monitor or video problem symptoms to find corrective actions. Some monitors have their own self-tests. If you suspect a problem with your monitor, see the documentation that comes with the monitor for in...
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Chapter 2. Diagnostics 163 • follow the suggested actions in the order in which they are listed in the action column until the problem is solved. • see chapter 3 , “ parts listing ,” on page 197 to determine which components are crus and which components are frus. • if an action step is preceded by ...
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164 escala bl460 - problem determination and service guide 2.10.10 pci expansion card (piocard) problem isolation procedure the hardware that controls pci adapters and pci card slots detected an error. The direct select address (dsa) portion of the system reference code (src) identifies the location...
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Chapter 2. Diagnostics 165 2.10.11 optional device problems identify optional device problem symptoms and what corrective actions to take. • follow the suggested actions in the order in which they are listed in the action column until the problem is solved. • see chapter 3 , “ parts listing ,” on pa...
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166 escala bl460 - problem determination and service guide • follow the suggested actions in the order in which they are listed in the action column until the problem is solved. • see chapter 3 , “ parts listing ,” on page 197 to determine which components are crus and which components are frus. • i...
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Chapter 2. Diagnostics 167 2.10.13 power hypervisor (phyp) problems the power hypervisor (phyp) provides error diagnostics with associated error codes and fault isolation procedures for troubleshooting. When the power6™ hypervisor error analysis determines a specific fault, the hypervisor logs an er...
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168 escala bl460 - problem determination and service guide • follow the suggested actions in the order in which they are listed in the action column until the problem is solved. • see chapter 3 , “ parts listing ,” on page 197 to determine which components are crus and which components are frus. • i...
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Chapter 2. Diagnostics 169 2.10.14 service processor problems the baseboard management controller (bmc) is a flexible service processor that provides error diagnostics with associated error codes, and fault isolation procedures for troubleshooting. Note resetting the service processor causes a power...
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170 escala bl460 - problem determination and service guide • follow the suggested actions in the order in which they are listed in the action column until the problem is solved. • see chapter 3 , “ parts listing ,” on page 197 to determine which components are crus and which components are frus. • i...
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Chapter 2. Diagnostics 171 • follow the suggested actions in the order in which they are listed in the action column until the problem is solved. • see chapter 3 , “ parts listing ,” on page 197 to determine which components are crus and which components are frus. • if an action step is preceded by ...
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172 escala bl460 - problem determination and service guide • follow the suggested actions in the order in which they are listed in the action column until the problem is solved. • see chapter 3 , “ parts listing ,” on page 197 to determine which components are crus and which components are frus. • i...
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Chapter 2. Diagnostics 173 • follow the suggested actions in the order in which they are listed in the action column until the problem is solved. • see chapter 3 , “ parts listing ,” on page 197 to determine which components are crus and which components are frus. • if an action step is preceded by ...
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174 escala bl460 - problem determination and service guide • follow the suggested actions in the order in which they are listed in the action column until the problem is solved. • see chapter 3 , “ parts listing ,” on page 197 to determine which components are crus and which components are frus. • i...
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Chapter 2. Diagnostics 175 • follow the suggested actions in the order in which they are listed in the action column until the problem is solved. • see chapter 3 , “ parts listing ,” on page 197 to determine which components are crus and which components are frus. • if an action step is preceded by ...
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176 escala bl460 - problem determination and service guide • follow the suggested actions in the order in which they are listed in the action column until the problem is solved. • see chapter 3 , “ parts listing ,” on page 197 to determine which components are crus and which components are frus. • i...
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Chapter 2. Diagnostics 177 • follow the suggested actions in the order in which they are listed in the action column until the problem is solved. • see chapter 3 , “ parts listing ,” on page 197 to determine which components are crus and which components are frus. • if an action step is preceded by ...
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178 escala bl460 - problem determination and service guide • follow the suggested actions in the order in which they are listed in the action column until the problem is solved. • see chapter 3 , “ parts listing ,” on page 197 to determine which components are crus and which components are frus. • i...
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Chapter 2. Diagnostics 179 • follow the suggested actions in the order in which they are listed in the action column until the problem is solved. • see chapter 3 , “ parts listing ,” on page 197 to determine which components are crus and which components are frus. • if an action step is preceded by ...
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180 escala bl460 - problem determination and service guide • follow the suggested actions in the order in which they are listed in the action column until the problem is solved. • see chapter 3 , “ parts listing ,” on page 197 to determine which components are crus and which components are frus. • i...
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Chapter 2. Diagnostics 181 2.10.15 software problems use this information to recognize software problem symptoms and to take corrective actions. • follow the suggested actions in the order in which they are listed in the action column until the problem is solved. • see chapter 3 , “ parts listing ,”...
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182 escala bl460 - problem determination and service guide 2.11 light path diagnostics light path diagnostics is a system of leds on the control panel and on the system board of the blade server. When an error occurs, leds are lit throughout the blade server. If the control panel indicates an error,...
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Chapter 2. Diagnostics 183 figure 2-1 shows the locations of error leds on the system board: figure 2-1. Light path diagnostic leds callout system-board leds 1 light path power led. 2 system board led (px). 3 sas hard disk drive led or sas solid-state drive led. 4 dimm 1-4 leds. 5 1xe connector led....
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184 escala bl460 - problem determination and service guide 2.11.2 light path diagnostics leds light path diagnostics is a system of leds on the control panel and on the system board of the blade server. When an error occurs, leds are lit throughout the blade server. If the control panel indicates an...
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Chapter 2. Diagnostics 185 • follow the suggested actions in the order in which they are listed in the action column until the problem is solved. • see chapter 3 , “ parts listing ,” on page 197 to determine which components are crus and which components are frus. • if an action step is preceded by ...
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186 escala bl460 - problem determination and service guide 2.13 recovering the system firmware the system firmware is contained in separate temporary and permanent images in the flash memory of the blade server. These images are referred to as temp and perm, respectively. The blade server normally s...
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Chapter 2. Diagnostics 187 6. Verify that the system starts from the temp image, as described in “verifying the system firmware levels.” 2.13.3 recovering the temp image from the perm image to recover the temp image from the perm image, you must perform the reject function. The reject function copie...
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188 escala bl460 - problem determination and service guide 2.13.5 committing the temp system firmware image after updating the system firmware and successfully starting up the blade server from the temp image, copy the temp image to the perm image using the diagnostics program commit function. Note ...
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Chapter 2. Diagnostics 189 4. Perform a test of the failing function on a blade server that is known to be operational. 5. Try the blade server in a different blade bay. 6. Try a blade server that is known to be operational in the blade bay with the failing blade server. 7. Verify that the blade ser...
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190 escala bl460 - problem determination and service guide 2.14.2 solving shared media tray problems problems with shared resources might appear to be in the blade server, but might actually be a problem in a bull blade chassis - enterprise media tray component. To check the general function of shar...
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Chapter 2. Diagnostics 191 − the distance between monitors and diskette drives is at least 76 mm (3 in). 6. Troubleshoot the cd or dvd drive if it is the only failing component. − verify that the cd or dvd is inserted correctly in the drive. If necessary, insert the end of a straightened paper clip ...
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192 escala bl460 - problem determination and service guide 2.14.3 solving shared network connection problems problems with shared resources might appear to be in the blade server, but might actually be a problem in a bull blade chassis - enterprise network connection resource. To check the general f...
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Chapter 2. Diagnostics 193 2.14.4 solving shared power problems problems with shared resources might appear to be in the blade server, but might actually be a problem in a bull blade chassis - enterprise power component. To check the general function of shared power resources, perform the following ...
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194 escala bl460 - problem determination and service guide 4. Verify that the monitor works with another blade server. 5. Move the device and the monitor at least 305 mm (12 in.) apart, then turn on the monitor. Attention: moving a color monitor while it is turned on might cause screen discoloration...
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Chapter 2. Diagnostics 195 2. If no leds on the control panel are working, replace the bezel assembly; then, try to power-on the blade server from the management module web interface. See the management module user’s guide for more information. 3. Turn off the blade server. 4. Remove the blade serve...
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196 escala bl460 - problem determination and service guide 2.16 calling bull for service call bull for service after you collect as much as possible of the following information. Before calling for service, collect as much as possible of the following available information: • machine type and model ...
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Chapter 3. Parts listing 197 chapter 3. Parts listing the parts listing identifies each replaceable part, part number, and replaceable component type. Figure 3-1 shows replaceable components that are available for the escala bl460 blade server. Figure 3-1. Parts illustration replaceable components a...
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198 escala bl460 - problem determination and service guide for information about the terms of the warranty and getting service and assistance, see the warranty and support information document. Table 3-1. Parts table cru part number failing feature code (ffc) index description (tier 1) (tier 2) base...
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Chapter 3. Parts listing 199 9 hard disk drive, 300 gb 10k rpm sff sas hdd and screws (4) (option) 42d0628 2553 9 solid state drive (ssd) 69 gb and screws (4) (option) 44v6825 2553 9 disk drive filler 40k5928 label, fru list 44v7312 label, oem fru list 44v7313 label, system service 44v6772 kit, univ...
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200 escala bl460 - problem determination and service guide.
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Chapter 4. Removing and replacing blade server components 201 chapter 4. Removing and replacing blade server components use this information to remove and replace components of the escala bl460 blade server that are replaceable. Replaceable components are of three types: • tier 1 customer replaceabl...
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202 escala bl460 - problem determination and service guide • orange on a component or an orange label on or near a component indicates that the component can be hot-swapped, which means that if the blade server and operating system support hot-swap capability, you can remove or install the component...
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Chapter 4. Removing and replacing blade server components 203 • remove the device from its package and install it directly into the blade server without setting down the device. If it is necessary to set down the device, put it back into its static-protective package. Do not place the device on the ...
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204 escala bl460 - problem determination and service guide 3. Press the power-control button (behind the control-panel door) to turn off the blade server. See “ turning off the blade server” on page 11 . 4. Wait at least 30 seconds for the hard disk drive to stop spinning. 5. Open the two release ha...
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Chapter 4. Removing and replacing blade server components 205 3. If you have not done so already, install any optional devices that you want, such as a sas drive or memory modules. 4. Select the bay for the blade server. − see the documentation that comes with your bull blade chassis - enterprise to...
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206 escala bl460 - problem determination and service guide if you have changed the configuration of the blade server or if this is a different blade server than the one you removed, you must configure the blade server. You might also have to install the blade server operating system. See the install...
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Chapter 4. Removing and replacing blade server components 207 2. Shut down the operating system, turn off the blade server, and remove the blade server from the bull blade chassis - enterprise. See " removing the blade server from a bull blade chassis - enterprise" on page 203 . 3. Carefully lay the...
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208 escala bl460 - problem determination and service guide 4.4.2 installing and closing the blade server cover install and close the cover of the blade server before you insert the blade server into the bull blade chassis - enterprise. Do not attempt to override this important protection. Figure 4-4...
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Chapter 4. Removing and replacing blade server components 209 4. Install the blade server into the bull blade chassis - enterprise. See installing the blade server in a bull blade chassis - enterprise , on page 204 . 4.4.3 removing the bezel assembly remove the bezel assembly. Figure 4-5. Removing t...
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210 escala bl460 - problem determination and service guide 4.4.4 installing the bezel assembly install the bezel assembly. Figure 4-6. Installing the bezel assembly 1. Connect the control-panel cable ( 1 ) to the control-panel connector ( 2 ) on the system board. 2. Carefully slide the bezel assembl...
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Chapter 4. Removing and replacing blade server components 211 4.4.5 removing a drive you can remove the sas hard disk drive or the solid state drive (ssd. Figure 4-7. Removing a sas hard disk perform the following procedure to remove a drive. 1. Back up the data from the drive to another storage dev...
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212 escala bl460 - problem determination and service guide 4.4.6 installing a drive you can install a hard disk drive or a solid state drive (ssd). Figure 4-8 shows how to install the sas drive. Figure 4-8. Installing a sas hard disk to install a drive, complete the following steps: 1. Read “ safety...
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Chapter 4. Removing and replacing blade server components 213 7. Install and close the blade server cover. See “ installing and closing the blade server cover ” on page 208 . Statement 21 caution: hazardous energy is present when the blade server is connected to the power source. Always replace the ...
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214 escala bl460 - problem determination and service guide attention: to avoid breaking the dimm retaining clips or damaging the dimm connectors, open and close the clips gently. 6. Carefully open the retaining clips on each end of the dimm connector and remove the dimm. 7. If you are instructed to ...
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Chapter 4. Removing and replacing blade server components 215 3. Shut down the operating system, turn off the blade server, and remove the blade server from the bull blade chassis - enterprise. See “ removing the blade server from a bull blade chassis - enterprise ” on page 203 . 4. Carefully lay th...
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216 escala bl460 - problem determination and service guide 4.4.9 removing the management card remove the management card. Figure 4-11. Removing the management card perform the following procedure to remove the management card, which is shown by ( 1 ) in the figure above. 1. Read “ safety ” on page v...
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Chapter 4. Removing and replacing blade server components 217 4.4.10 installing the management card use this procedure to install the management card into the currently installed system board. If you are also installaing a new system board, you must complete this procedure before installing the new ...
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218 escala bl460 - problem determination and service guide 7. Install and close the blade server cover. See “installing and closing the blade server cover” on page 208 . Statement 21 caution: hazardous energy is present when the blade server is connected to the power source. Always replace the blade...
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Chapter 4. Removing and replacing blade server components 219 4.4.11 removing and installing an i/o expansion card add an i/o expansion card to the blade server to provide additional connections for communicating on a network. The blade server supports various types of i/o expansion cards, including...
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220 escala bl460 - problem determination and service guide 1. Read “ safety ” on page vii and the “ installation guidelines ” on page 201 . 2. Shut down the operating system, turn off the blade server, and remove the blade server from the bull blade chassis - enterprise. See " removing the blade ser...
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Chapter 4. Removing and replacing blade server components 221 perform the following procedure to install a small-form-factor expansion card. 1. Read “ safety ” on page vii and the “ installation guidelines ” on page 201 . 2. Shut down the operating system, turn off the blade server, and remove the b...
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222 escala bl460 - problem determination and service guide 4.4.11.3 removing a combination-form-factor expansion card complete this procedure to remove a combination-form-factor expansion card. Figure 4-15. Removing a combination-form-factor expansion card 1. Read “ safety ” on page vii and the “ in...
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Chapter 4. Removing and replacing blade server components 223 4.4.11.4 installing a combination-form-factor expansion card install a combination-form-factor expansion card to expand the i/o capabilities of the blade server. Figure 4-16. Installing a combination-form-factor expansion card perform the...
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224 escala bl460 - problem determination and service guide 8. Install and close the blade server cover. See " installing and closing the blade server cover" on page 208 . Statement 21 caution: hazardous energy is present when the blade server is connected to the power source. Always replace the blad...
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Chapter 4. Removing and replacing blade server components 225 6. Use your finger to press down on one side of the battery; then, slide the battery out from its socket. The spring mechanism will push the battery out toward you as you slide it from the socket. Note you might need to lift the battery c...
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226 escala bl460 - problem determination and service guide • to avoid possible danger, read and follow the following safety statement. Statement 2: caution: when replacing the lithium battery, use only a battery recommended by the manufacturer. If your system has a module containing a lithium batter...
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Chapter 4. Removing and replacing blade server components 227 7. Make sure that the boot list is correct using the management module web interface. See the management module documentation for more information) or the sms utility. See “using the sms utility” on page 263 for more information. 4.4.14 r...
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228 escala bl460 - problem determination and service guide 4.4.15 installing the hard disk drive tray you can install the hard disk drive tray. Figure 4-20. Installing the hard disk drive tray perform the following procedure to install the hard disk drive tray. 1. Place the drive tray into position ...
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Chapter 4. Removing and replacing blade server components 229 4.5 replacing the tier 2 system-board and chassis assembly you can install this tier 2 cru yourself or request to install it, at no additional charge, under the type of warranty service that is designated for the blade server. Replace the...
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230 escala bl460 - problem determination and service guide − hard disk drives. See “ installing a drive ” on page 212 . − dimms. See “ installing a memory module ” on page 214 . − management card. See “ installing the management card ” on page 217 . − battery. See “ installing the battery ” on page ...
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Chapter 5. Configuring 231 chapter 5. Configuring update the firmware and use the management module and the system management services (sms) to configure the escala bl460 blade server. 5.1 updating the firmware bull periodically makes firmware updates available for you to install on the blade server...
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232 escala bl460 - problem determination and service guide d. Download the firmware to the /tmp/fwupdate directory. 3. Log on to the aix or linux system as root, or log to the virtual i/o server/ivm alpha partition as padmin. 4. Type ls /tmp/fwupdate to identify the name of the firmware. The result ...
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Chapter 5. Configuring 233 5.2 configuring the blade server while the firmware is running post and before the operating system starts, a post menu with post indicators is displayed. The post indicators are the words memory , keyboard , network , scsi , and speaker that are displayed as each componen...
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234 escala bl460 - problem determination and service guide 5.3 using the sms utility use the system management services (sms) utility to perform a variety of configuration tasks on the escala bl460 blade server. 5.3.1 starting the sms utility start the sms utility to configure the blade server. 1. T...
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Chapter 5. Configuring 235 5.4 creating a ce login if the blade server is running an aix operating system, you can create a customer engineer (ce) login to perform operating system commands that are required to service the system without being logged in as a root user. The ce login must have a role ...
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236 escala bl460 - problem determination and service guide the ethernet controllers in your blade server support failover, which provides automatic redundancy for the ethernet controllers. Failover capabilities vary per bull blade chassis - enterprise. Without failover, only one ethernet controller ...
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Chapter 5. Configuring 237 5.7 mac addresses for host ethernet adapters two integrated ethernet controllers in the escala bl460 blade server each provide a host ethernet adapter (hea) that, in turn, provides virtual logical host ethernet adapters (lheas) to client logical partitions (lpars). The vir...
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238 escala bl460 - problem determination and service guide 5.8 updating ibm system director if you plan to use ibm system director to manage the blade server, you must check for the latest applicable ibm system director updates and interim fixes. To install the ibm system director updates and any ot...
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Appendix a. Getting help and technical assistance 239 appendix a. Getting help and technical assistance if you need help, service, or technical assistance or just more information about our products, bull provides a wide variety of sources to assist you. This appendix indicates where to go for addit...
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240 escala bl460 - problem determination and service guide.
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Appendix b. Notices 241 appendix b. Notices important notes processor speeds indicate the internal clock speed of the microprocessor; other factors also affect application performance. Cd or dvd drive speeds list the variable read rate. Actual speeds vary and are often less than the maximum possible...
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242 escala bl460 - problem determination and service guide product recycling and disposal this unit must be recycled or discarded according to applicable local and national regulations. Bull encourages owners of information technology (it) equipment to responsibly recycle their equipment when it is ...
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Appendix b. Notices 243 electronic emission notices federal communications commission (fcc) statement note: this equipment has been tested and found to comply with the limits for a class a digital device, pursuant to part 15 of the fcc rules. These limits are designed to provide reasonable protectio...
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244 escala bl460 - problem determination and service guide european union emc directive conformance statement this product is in conformity with the protection requirements of eu council directive 89/336/eec on the approximation of the laws of the member states relating to electromagnetic compatibil...
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