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  5. Warranty And Owner Assistance Information

Cadillac 2000 Warranty And Owner Assistance Information

Summary of 2000

  • Page 1

    1 important this booklet contains important information about the vehicle’s warranty coverage. It also explains owner assistance information and gm’s participation in an alternative dispute resolution program. Keep this booklet with your vehicle and make it available to a cadillac dealer if warranty...

  • Page 2

    Yellow blue 2 have you purchased the genuine gm protection plan? The gm protection plan may be purchased within specific time/mileage limitations. See the information request form on page 31 of this booklet. Remember, if the service contract you are considering to purchase does not have the gm prote...

  • Page 3

    3 2000 cadillac warranty and owner assistance information an important message to cadillac owners 4 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Warranty coverage at a glance 5 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ...

  • Page 4

    Yellow blue 4 an important message to cadillac owners . . . Cadillac’s commitment to you we are committed to assure your satisfaction with your new cadillac. Your cadillac dealer also wants you to be completely satisfied and invites you to return for all your service needs both during and after the ...

  • Page 5

    5 warranty coverage at a glance the 2000 warranty coverages are summarized below. Please read pages 6 through 24 for complete details. New vehicle limited warranty coverage 4 yrs/ 50,000 mi 6 yrs/ 100,000 mi b t b bumper-to-bumper (includes tires) (includes tires) sheet metal d corrosion d rust-thro...

  • Page 6

    Yellow blue 6 2000 general motors corporation new vehicle limited warranty general motors corporation will provide for repairs to the vehicle during the warranty period in accordance with the following terms, conditions and limitations. What is covered warranty applies this warranty is for gm vehicl...

  • Page 7

    7 sheet metal coverage sheet metal panels are covered against corrosion and rust-through as follows: corrosion: body sheet metal panels are covered against rust for 4 years or 50,000 miles, whichever comes first. Rust-through: any body sheet metal panel that rusts through (an actual hole in the shee...

  • Page 8

    Yellow blue 8 what is not covered tire damage or wear normal tire wear or wear-out is not covered. Road hazard damage such as punctures, cuts, snags, and breaks resulting from pothole impact, curb impact, or from other objects is not covered. Also, damage from improper inflation, spinning (as when s...

  • Page 9

    9 damage or corrosion due to environment, chemical treatments or aftermarket products damage caused by airborne fallout (chemicals, tree sap, etc.), stones, hail, earthquake, water or flood, windstorm, lightning, the application of chemicals or sealants subsequent to manufacture, etc., is not covere...

  • Page 10

    Yellow blue 10 extra expenses economic loss or extra expense is not covered. Examples include: d loss of vehicle use d inconvenience d storage d payment for loss of time or pay d vehicle rental expense d lodging, meals, or other travel costs d state or local taxes required on warranty repairs *while...

  • Page 11

    11 things you should know about the new vehicle limited warranty warranty repairs — component exchanges in the interest of customer satisfaction, general motors may offer exchange service on some vehicle components. This service is intended to reduce the amount of time your vehicle is not available ...

  • Page 12

    Yellow blue 12 paint, trim and appearance items defects in paint, trim, upholstery or other appearance items are normally corrected during new vehicle preparation. If you find any paint or appearance concerns, advise your dealer as soon as possible. Your owner’s manual and maintenance booklet list i...

  • Page 13

    13 warranty service — united states and canada for your records, the servicing dealer should provide a copy of the warranty repair order listing all warranty repairs performed. While any cadillac dealer will perform warranty service, we recommend that you return to the cadillac dealer that sold you ...

  • Page 14

    Yellow blue 14 recreation vehicle and special body or equipment alterations installations, or alterations to the original equipment vehicle (or chassis) as manufactured and assembled by general motors, are not covered by this warranty. The special body company (assembler) or equipment installer is s...

  • Page 15

    15 2000 emission control systems warranties this section outlines the emission warranties that general motors provides for your vehicle in accordance with the u.S. Federal clean air act. Defects in material or workmanship in gm emission parts may also be covered under the new vehicle limited warrant...

  • Page 16

    Yellow blue 16 emission performance warranty some states and/or local jurisdictions have established periodic vehicle inspection and maintenance (i/m) programs to encourage proper maintenance of your vehicle. If an epa-approved i/m program is enforced in your area you may also be eligible for emissi...

  • Page 17

    17 your rights and obligations (for vehicles subject to california exhaust emission standards) the california air resources board and general motors are pleased to explain the emission control system warranty on your 2000 vehicle. In california, new motor vehicles must be designed, equipped, and bui...

  • Page 18

    Yellow blue 18 owner’s warranty responsibilities: as the vehicle owner, you are responsible for the performance of the scheduled maintenance listed in your owner’s manual and maintenance booklet. Gm recommends that you retain all maintenance receipts for your vehicle, but gm cannot deny warranty sol...

  • Page 19

    19 powertrain control system barometric pressure sensor brake switch camshaft position sensor coolant fan control relay coolant level sensor crankshaft position sensor data link connector electric throttle control (etc) motor engine control module (ecm)** engine coolant temp. Sensor fast idle soleno...

  • Page 20

    Yellow blue 20 air management system air cleaner air cleaner diaphragm motor air cleaner resonator air cleaner temp. Compensator valve air intake ducts charge air control actuator charge air control solenoid valve charge air control valve charge air cooler charge air cooler fan idle air control valv...

  • Page 21

    21 exhaust gas recirculation system diesel egr vacuum pump egr control valves egr passages egr temperature sensor egr thermal vacuum valve egr valve egr valve and exhaust press. Regulator solenoid valve (diesels only) egr valve relay exhaust backpressure transducer exhaust pressure regulator valve a...

  • Page 22

    Yellow blue 22 parts specified in your maintenance schedule as requiring scheduled replacement are covered up to their first replacement interval or the applicable emission warranty coverage period, whichever comes first. If failure of one of these parts results in failure of another part, both will...

  • Page 23

    23 maintenance and repairs maintenance and repairs can be performed by any qualified service outlet; however, warranty repairs must be performed by an authorized dealer except in an emergency situation when a warranted part or a warranty station is not reasonably available to the vehicle owner. In a...

  • Page 24

    Yellow blue 24 claims procedure as with the other warranties covered in this booklet, take your vehicle to any authorized cadillac dealer facility to obtain service under the emission warranties. This should be done as soon as possible after failing an epa-approved inspection/maintenance test or a c...

  • Page 25: Owner Assistance

    25 owner assistance customer satisfaction procedure your satisfaction and goodwill are important to your dealer and to cadillac. Normally, any concerns with the sales transaction or the operation of your vehicle will be resolved by your dealer’s sales or service departments. Sometimes, however, desp...

  • Page 26

    Yellow blue 26 the bbb auto line program is an out of court program administered by the council of better business bureaus to settle automotive disputes regarding vehicle repairs or the interpretation of the new vehicle limited warranty. Although you are required to resort to this informal dispute r...

  • Page 27

    27 state warranty enforcement laws laws in many states permit owners to obtain a replacement vehicle or a refund of the purchase price under certain circumstances. The provisions of these laws vary from state to state. To the extent allowed by state law, general motors requires that you first provid...

  • Page 28

    Yellow blue 28 canada customer assistance centre, 163-005 general motors of canada limited 1908 colonel sam drive oshawa, ontario l1h 8p7 1-800-263-3777 (english) 1-800-263-7854 (french) 1-800-263-3830 (for text telephone devices (ttys)) roadside assistance: 1-800-268-6800 all overseas locations gmo...

  • Page 29: Notes

    29 ✍ notes.

  • Page 30: Notes

    Yellow blue 30 ✍ notes.

  • Page 31

    Learn how to protect yourself, with the gm protection plan, against costly repairs after your new vehicle limited warranty expires. A monthly payment plan makes it convenient and affordable. Just call or mail this request and you’ll find out how you can get the security of knowing you’re covered if ...

  • Page 32

    Yellow blue 32.