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  5. Warranty And Owner Assistance Information

Cadillac 2006 Warranty And Owner Assistance Information

Summary of 2006

  • Page 1

    Important: this booklet contains important information about the vehicle’s warranty coverage. It also explains owner assistance information and gm’s participation in an alternative dispute resolution program. Keep this booklet with your vehicle and make it available to a cadillac dealer if warranty ...

  • Page 2

    Have you purchased the genuine gm protection plan? The gm protection plan may be purchased within specific time/mileage limitations. See the information request form in the back of this booklet. Remember, if the service contract you are considering for purchase does not have the gm protection plan e...

  • Page 3

    An important message to cadillac owners... .........1 cadillac’s commitment to you ............................1 owner assistance .............................................1 gm participation in an alternative dispute resolution program ........................................1 warranty service – ...

  • Page 4

    Owner assistance .............................................28 customer satisfaction procedure .......................28 state warranty enforcement laws .....................30 assistance for text telephone (tty) users .......30 cadillac roadside assistance ............................30 cadillac ...

  • Page 5

    An important message to cadillac owners... Cadillac’s commitment to you we are committed to assuring your satisfaction with your new cadillac. Your cadillac dealer also wants you to be completely satisfied and invites you to return for all your service needs, both during and after the warranty perio...

  • Page 6

    Warranty coverage at a glance the warranty coverages are summarized below. New vehicle limited warranty bumper-to-bumper (includes tires) • coverage is for the first 4 years or 50,000 miles, whichever comes first. Sheet metal • corrosion coverage is for the first 4 years or 50,000 miles, whichever c...

  • Page 7

    California • gasoline engines − defects and performance for cars, light duty, and medium duty truck emission control systems are covered for the first 3 years or 36,000 miles, whichever comes first. From the first 3 years or 36,000 miles to 4 years or 50,000 miles defects in material and workmanship...

  • Page 8

    General motors corporation new vehicle limited warranty gm will provide for repairs to the vehicle during the warranty period in accordance with the following terms, conditions, and limitations. What is covered warranty applies this warranty is for gm vehicles registered in the united states and nor...

  • Page 9

    Following expiration of the bumper-to-bumper coverage, tires may continue to be covered under the tire manufacturer’s warranty. Review the tire manufacturer’s warranty booklet or consult the tire manufacturer distributor for specific details. Accessory coverage all gm accessories sold by gm and part...

  • Page 10

    6.6l duramax ® diesel engine coverage for trucks equipped with a 6.6l duramax ® diesel engine, the diesel engine, except those items listed under “what is not covered” later in this section, is covered for 5 years or 100,000 miles, whichever comes first. A $100.00 deductible per repair visit may app...

  • Page 11

    Damage due to accident, misuse, or alteration damage caused as the result of any of the following is not covered: • collision, fire, theft, freezing, vandalism, riot, explosion, or objects striking the vehicle • misuse of the vehicle such as driving over curbs, overloading, racing, or other competit...

  • Page 12

    • coolants and fluids • wiper inserts • limited slip rear axle service • tire rotation • wheel alignment/balance ** are covered only when replacement or repair is the result of a defect in material or workmanship. * consumable battery covered up to 12 months only. ** maintenance items after 7,500 mi...

  • Page 13

    Things you should know about the new vehicle limited warranty warranty repairs – component exchanges in the interest of customer satisfaction, gm may offer exchange service on some vehicle components. This service is intended to reduce the amount of time your vehicle is not available for use due to ...

  • Page 14

    6.6l duramax ® diesel engine components for trucks equipped with 6.6l duramax ® diesel engine, the complete engine assembly, including turbocharger components, is covered for defects in material or workmanship for 3 years or 36,000 miles, whichever comes first. No deductible applies during this cove...

  • Page 15

    Vehicle operation and care considering the investment you have made in your cadillac, we know you will want to operate and maintain it properly. We urge you to follow the maintenance instructions in your owner manual. If you have questions on how to keep your vehicle in good working condition, see y...

  • Page 16

    Warranty coverage – extensions time extensions: the new vehicle limited warranty will be extended one day for each day beyond the first 24 hour period in which your vehicle is at an authorized dealer facility for warranty service. You may be asked to show the repair orders to verify the period of ti...

  • Page 17

    Warranty service – foreign countries this warranty applies to gm vehicles registered in the united states and normally operated in the united states or canada. If you have permanently relocated and established household residency in another country, gm may authorize the performance of repairs under ...

  • Page 18

    Pre-delivery service defects in the mechanical, electrical, sheet metal, paint, trim, and other components of your vehicle may occur at the factory or while it is being transported to the dealer facility. Normally, any defects occurring during assembly are identified and corrected at the factory dur...

  • Page 19

    Emission control systems warranty the emission warranty on your vehicle is issued in accordance with the u.S. Federal clean air act. Defects in material or workmanship in gm emission parts may also be covered under the new vehicle limited warranty bumper-to-bumper coverage. There may be additional c...

  • Page 20

    Federal emission control system warranty federal warranty coverage • car and light duty truck equipped with car and light duty gasoline engines − 2 years or 24,000 miles and 8 years or 80,000 miles for the catalytic converter or vehicle, powertrain, control module, whichever comes first. • light dut...

  • Page 21

    Federal emission performance warranty some states and/or local jurisdictions have established periodic vehicle inspection and maintenance (i/m) programs to encourage proper maintenance of your vehicle. If an epa-approved i/m program is enforced in your area, you may also be eligible for emission per...

  • Page 22

    Your rights and obligations (for vehicles subject to california exhaust emission standards) the emission control system warranty on your vehicle is issued in accordance with the california air resources board and gm. In california, new motor vehicles must be designed, equipped, and built to meet the...

  • Page 23

    • for 8 years or 80,000 miles, whichever comes first: − if the catalytic converter, vehicle powertrain control module or emission related software is found to be defective, gm will repair or replace it under the federal emission control system warranty. • for 8 years or 100,000 miles, whichever come...

  • Page 24

    Owner’s warranty responsibilities as the vehicle owner, you are responsible for the performance of the scheduled maintenance listed in your owner manual. Gm recommends that you retain all maintenance receipts for your vehicle, but gm cannot deny warranty coverage solely for the lack of receipts or f...

  • Page 25

    Powertrain control system abs control module ** (cts manual transmission, cts-v manual transmission, g6 manual transaxle, corvette, xlr, gto, ls2 trailblazer, ls2 envoy, lu3 and l18 suburban, avalanche, savana, express and escalade ext, yukon, denali, tahoe, hummer h2 and hybrid vehicles only) coola...

  • Page 26

    Fuel management system common rail assembly (6.6l duramax ® diesel) * diesel fuel injection pump * diesel fuel injection pump timing adjust diesel fuel injector control module – edu (6.6l duramax ® diesel) * diesel fuel temperature sensor direct fuel injector assembly (6.6l duramax ® diesel) * funct...

  • Page 27

    Turbocharger oil separator turbocharger thermo purge switch vacuum pump (6.6l duramax ® diesel) ignition system camshaft position sensor(s) crankshaft position sensor(s) distributor * distributor cap distributor pick up coil distributor rotor glow plug(s) (diesel) glow plug controller (diesel) glow ...

  • Page 28

    Secondary air injection system air pump check valves evaporative emission control system (gasoline engines) canister canister purge solenoid valve canister vent solenoid fuel feed and return pipes and hoses fuel filler cap fuel level sensor fuel limiter vent valve * fuel tank filler pipe (with restr...

  • Page 29

    Housings mounting hardware pipes pulleys sealing devices springs tubes wiring parts specified in your maintenance schedule that require scheduled replacement are covered up to their first replacement interval or the applicable emission warranty coverage period, whichever comes first. If failure of o...

  • Page 30

    Maintenance and repairs maintenance and repairs can be performed by any qualified service outlet; however, warranty repairs must be performed by an authorized dealer except in an emergency situation when a warranted part or a warranty station is not reasonably available to the vehicle owner. In an e...

  • Page 31

    Claims procedure as with the other warranties covered in this booklet, take your vehicle to any authorized cadillac dealer facility to obtain service under the emission warranty. This should be done as soon as possible after failing an epa-approved i/m test or a california smog check test, or at any...

  • Page 32: Owner Assistance

    Owner assistance customer satisfaction procedure your satisfaction and goodwill are important to your dealer and to cadillac. Normally, any concerns with the sales transaction or the operation of your vehicle will be resolved by your dealer’s sales or service departments. Sometimes, however, despite...

  • Page 33

    Step three: both gm and your gm dealer are committed to making sure you are completely satisfied with your new vehicle. However, if you continue to remain unsatisfied after following the procedure outlined in steps one and two, you should file with the bbb auto line program to enforce any additional...

  • Page 34

    State warranty enforcement laws laws in many states permit owners to obtain a replacement vehicle or a refund of the purchase price under certain circumstances. The provisions of these laws vary from state to state. To the extent allowed by state law, gm requires that you first provide us with writt...

  • Page 35

    California civil code section 1793.22(b) creates a presumption that gm has had a reasonable number of attempts to conform the vehicle to its applicable express warranties if, within 18 months from delivery to the buyer or 18,000 miles on the vehicle’s odometer, whichever occurs first, one or more of...

  • Page 36

    Customer assistance offices cadillac encourages customers to call the toll-free telephone number for assistance. However, if you wish to write or e-mail cadillac, refer to the address below. United states cadillac customer assistance center p.O. Box 33169 detroit, mi 48232-5169 www.Cadillac.Com 1-80...

  • Page 37: Notes

    ✍ notes 33.

  • Page 38: Notes

    ✍ notes 34.

  • Page 39

    35.

  • Page 40

    36.