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Cadillac 2011 Cadillac Limited Warranty Owner Assistance Information

Summary of 2011 Cadillac Limited Warranty

  • Page 1

    Black plate (1,1) cadillac limited warranty and owner assistance information - 2011 important: this booklet contains important information about the vehicle's warranty coverage. It also explains owner assistance information and gm's participation in an alternative dispute resolution program. Keep th...

  • Page 2

    Black plate (2,1) cadillac limited warranty and owner assistance information - 2011 have you purchased the genuine gm protection plan? The gm protection plan may be purchased within specific time/mileage limitations. Remember, if the service contract you are considering for purchase does not have th...

  • Page 3

    Black plate (3,1) cadillac limited warranty and owner assistance information - 2011 2011 cadillac limited warranty and owner assistance information important message to owners... . . . . . . . . . . . . . . . . . . . . . . . 1 gm's commitment . . . . . . . . . . . . . . 1 owner assistance . . . . . ...

  • Page 4

    Black plate (4,1) cadillac limited warranty and owner assistance information - 2011 2011 cadillac limited warranty and owner assistance information emission control systems warranty . . . . . . . . . . . . . . . . . . . . . . 22 what is covered . . . . . . . . . . . . . . . 22 how to determine the a...

  • Page 5

    Black plate (1,1) cadillac limited warranty and owner assistance information - 2011 important message to owners... 1 gm's commitment gm is committed to assuring satisfaction with your new vehicle. Your dealer also wants you to be completely satisfied and invites you to return for all your service ne...

  • Page 6

    Black plate (2,1) cadillac limited warranty and owner assistance information - 2011 2 warranty coverage at a glance the warranty coverages are summarized below. New vehicle limited warranty bumper-to-bumper (includes tires) . Coverage is for the first 4 years or 50,000 miles, whichever comes first. ...

  • Page 7

    Black plate (3,1) cadillac limited warranty and owner assistance information - 2011 warranty coverage at a glance 3 . 6.6l duramax ® diesel engines are covered for the first 5 years or 50,000 miles, whichever comes first. California . Gasoline engines ‐ defects and performance for cars and trucks wi...

  • Page 8

    Black plate (4,1) cadillac limited warranty and owner assistance information - 2011 4 new vehicle limited warranty gm will provide for repairs to the vehicle during the warranty period in accordance with the following terms, conditions, and limitations. What is covered warranty applies this warranty...

  • Page 9

    Black plate (5,1) cadillac limited warranty and owner assistance information - 2011 new vehicle limited warranty 5 exclusions: excluded from the powertrain coverage are sensors, wiring, connectors, engine radiator, coolant hoses, coolant and heater core. Coverage on the engine cooling system begins ...

  • Page 10

    Black plate (6,1) cadillac limited warranty and owner assistance information - 2011 6 new vehicle limited warranty tire coverage the tires supplied with your vehicle are covered by general motors against defects in material or workmanship under the bumper-to-bumper warranty coverage. For vehicles wi...

  • Page 11

    Black plate (7,1) cadillac limited warranty and owner assistance information - 2011 new vehicle limited warranty 7 examples: miles coverage 6,000 100% 12,000 100% 12,001 67% 18,000 55.25% 24,000 43.5% 30,000 31.75% 36,000 20% 48,000 20% buick and cadillac (0% chevrolet and gmc) this schedule applies...

  • Page 12

    Black plate (8,1) cadillac limited warranty and owner assistance information - 2011 8 new vehicle limited warranty tire companies company website toll-free number bridgestone/firestone www.Bridgestonetire.Com 1-800-356-4644 continental/general www.Generaltire.Com www.Continentaltire.Com 1-800-847-33...

  • Page 13

    Black plate (9,1) cadillac limited warranty and owner assistance information - 2011 new vehicle limited warranty 9 the tire manufacturer's expressly disclaim liability for indirect, special, incidental or consequential damages, lost profit, loss of business, loss of goodwill, loss of reputation, pun...

  • Page 14

    Black plate (10,1) cadillac limited warranty and owner assistance information - 2011 10 new vehicle limited warranty 6.6l duramax ® diesel engine coverage for trucks equipped with a 6.6l duramax ® diesel engine, the diesel engine, except those items listed under “what is not covered” later in this s...

  • Page 15

    Black plate (11,1) cadillac limited warranty and owner assistance information - 2011 new vehicle limited warranty 11 damage due to bedliners owners of trucks with a bedliner, whether after-market or factory installed, should expect that with normal operation the bedliner will move. This movement may...

  • Page 16

    Black plate (12,1) cadillac limited warranty and owner assistance information - 2011 12 new vehicle limited warranty damage due to contaminated or poor quality fuel poor fuel quality or incorrect fuel may cause driveability problems such as hesitation, lack of power, stall, or no start. It may also ...

  • Page 17

    Black plate (13,1) cadillac limited warranty and owner assistance information - 2011 new vehicle limited warranty 13 . Limited slip rear axle service . Tire rotation . Wheel alignment/balance ** . Wiper inserts are covered up to the first maintenance inspection period outlined in the owner manual. A...

  • Page 18

    Black plate (14,1) cadillac limited warranty and owner assistance information - 2011 14 new vehicle limited warranty cadillac escalade hybrid warranty for vehicles sold in the united states, in addition to the bumper‐to‐bumper coverage described previously, general motors will warrant certain hybrid...

  • Page 19

    Black plate (15,1) cadillac limited warranty and owner assistance information - 2011 new vehicle limited warranty 15 what is covered this hybrid warranty covers repairs to correct any vehicle defect related to materials or workmanship occurring during the 8 year or 160 000 kilometers (100,000 miles)...

  • Page 20

    Black plate (16,1) cadillac limited warranty and owner assistance information - 2011 16 things to know about the new vehicle limited warranty warranty repairs – component exchanges in the interest of customer satisfaction, gm may offer exchange service on some vehicle components. This service is int...

  • Page 21

    Black plate (17,1) cadillac limited warranty and owner assistance information - 2011 things to know about the new vehicle limited warranty 17 . Glow plug control system: control/glow plug assembly, glow plugs, cold advance relay, and engine control module (ecm) . Fuel injection control module, integ...

  • Page 22

    Black plate (18,1) cadillac limited warranty and owner assistance information - 2011 18 things to know about the new vehicle limited warranty paint, trim, and appearance items defects in paint, trim, upholstery, or other appearance items are normally corrected during new vehicle preparation. If you ...

  • Page 23

    Black plate (19,1) cadillac limited warranty and owner assistance information - 2011 things to know about the new vehicle limited warranty 19 mileage extensions: prior to delivery, some mileage is put on your vehicle during testing at the assembly plant, during shipping, and while at the dealer faci...

  • Page 24

    Black plate (20,1) cadillac limited warranty and owner assistance information - 2011 20 things to know about the new vehicle limited warranty original equipment alterations this warranty does not cover any damage or failure resulting from modification or alteration to the vehicle's original equipmen...

  • Page 25

    Black plate (21,1) cadillac limited warranty and owner assistance information - 2011 things to know about the new vehicle limited warranty 21 production changes gm and gm dealers reserve the right to make changes in vehicles built and/or sold by them at any time without incurring any obligation to m...

  • Page 26

    Black plate (22,1) cadillac limited warranty and owner assistance information - 2011 22 emission control systems warranty the emission warranty on your vehicle is issued in accordance with the u.S. Federal clean air act. Defects in material or workmanship in gm emission parts may also be covered und...

  • Page 27

    Black plate (23,1) cadillac limited warranty and owner assistance information - 2011 emission control systems warranty 23 . Light duty truck equipped with heavy duty gasoline engine and with a gross vehicle weight rating (gvwr) greater than 8,500 lbs. ‐ 5 years or 50,000 miles, whichever comes first...

  • Page 28

    Black plate (24,1) cadillac limited warranty and owner assistance information - 2011 24 emission control systems warranty . The vehicle fails an epa-approved i/m test during the emission warranty period. . The failure results, or will result, in the owner of the vehicle having to bear a penalty or o...

  • Page 29

    Black plate (25,1) cadillac limited warranty and owner assistance information - 2011 emission control systems warranty 25 your rights and obligations (for vehicles subject to california exhaust emission standards) the california air resources board and general motors are pleased to explain the emiss...

  • Page 30

    Black plate (26,1) cadillac limited warranty and owner assistance information - 2011 26 emission control systems warranty . For 8 years or 100,000 miles, whichever comes first for california low emission vehicle 2 (lev2) vehicles equipped with option code nua: ‐ if an emission related part listed in...

  • Page 31

    Black plate (27,1) cadillac limited warranty and owner assistance information - 2011 emission control systems warranty 27 as the vehicle owner, you should also be aware that gm may deny warranty coverage if your vehicle or a part has failed due to abuse, neglect, improper or insufficient maintenance...

  • Page 32

    Black plate (28,1) cadillac limited warranty and owner assistance information - 2011 28 emission warranty parts list the emission parts listed here are covered under the emission control system warranty. The terms are explained previously in this section under the “federal emission control system wa...

  • Page 33

    Black plate (29,1) cadillac limited warranty and owner assistance information - 2011 emission warranty parts list 29 transmission controls and torque management gmlan (can) communications circuit manual transmission clutch switch park/neutral switch torque converter clutch solenoids torque converter...

  • Page 34

    Black plate (30,1) cadillac limited warranty and owner assistance information - 2011 30 emission warranty parts list ignition system camshaft position sensor(s) crankshaft position sensor(s) glow plug(s) (diesel) glow plug controller (diesel) ignition coil(s) ignition control module knock sensor spa...

  • Page 35

    Black plate (31,1) cadillac limited warranty and owner assistance information - 2011 emission warranty parts list 31 hybrid auxiliary transmission fluid pump * battery cooling fan battery pack control module (bpcm) ** battery pack current sensor brake pedal travel sensor drive motors * drive motor r...

  • Page 36

    Black plate (32,1) cadillac limited warranty and owner assistance information - 2011 32 emission warranty parts list replacement parts the emission control systems of your vehicle were designed, built, and tested using genuine gm parts* and the vehicle is certified as being in conformity with applic...

  • Page 37

    Black plate (33,1) cadillac limited warranty and owner assistance information - 2011 emission warranty parts list 33 receipts and records covering the performance of regular maintenance or emergency repairs should be retained in the event questions arise concerning maintenance. These receipts and re...

  • Page 38

    Black plate (34,1) cadillac limited warranty and owner assistance information - 2011 34 customer satisfaction procedure your satisfaction and goodwill are important to your dealer and to cadillac. Normally, any concerns with the sales transaction or the operation of your vehicle will be resolved by ...

  • Page 39

    Black plate (35,1) cadillac limited warranty and owner assistance information - 2011 customer satisfaction procedure 35 step three: both gm and your gm dealer are committed to making sure you are completely satisfied with your new vehicle. However, if you continue to remain unsatisfied after followi...

  • Page 40

    Black plate (36,1) cadillac limited warranty and owner assistance information - 2011 36 state warranty enforcement laws laws in many states permit owners to obtain a replacement vehicle or a refund of the purchase price under certain circumstances. The provisions of these laws vary from state to sta...

  • Page 41

    Black plate (37,1) cadillac limited warranty and owner assistance information - 2011 warranty information for california only 37 california civil code section 1793.2(d) requires that, if gm or its representatives are unable to repair a new motor vehicle to conform to the vehicle's applicable express...

  • Page 42

    Black plate (38,1) cadillac limited warranty and owner assistance information - 2011 38 special coverage adjustment programs beyond the warranty period cadillac is proud of the protection afforded by its warranty coverages. In order to achieve maximum customer satisfaction, there may be times when c...

  • Page 43

    Black plate (39,1) cadillac limited warranty and owner assistance information - 2011 customer assistance offices 39 cadillac encourages customers to call the toll-free telephone number for assistance. However, if you wish to write or e-mail cadillac, refer to the address below. United states cadilla...

  • Page 44

    Black plate (40,1) cadillac limited warranty and owner assistance information - 2011 40 customer assistance for text telephone (tty) users to assist customers who are deaf or hard of hearing and who use text telephones (ttys), cadillac has tty equipment available at its customer assistance center an...

  • Page 45

    Black plate (41,1) cadillac limited warranty and owner assistance information - 2011 online owner center 41 cadillac owner center (u.S.) — www.Cadillacownercenter.Com information and services customized for your specific vehicle — all in one convenient place. . Digital owner manual, warranty informa...

  • Page 46

    Black plate (42,1) cadillac limited warranty and owner assistance information - 2011 42 roadside assistance program cadillac is proud to offer the response, security, and convenience of cadillac's 24-hour roadside service program for a period of 5 years or 100,000 miles, whichever comes first. Consu...

  • Page 47

    Black plate (43,1) cadillac limited warranty and owner assistance information - 2011 courtesy transportation program 43 if your vehicle requires warranty repairs during the 5 year/ 100,000 mile (8 year/100,000 mile for escalade hybrid vehicle) coverage period, alternate transportation and/or reimbur...

  • Page 48: Notes

    Black plate (44,1) cadillac limited warranty and owner assistance information - 2011 44 2 notes.