Cadillac 2016 Limited Warranty And Owner Assistance Information

Summary of 2016 Limited

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    Cadillac limited warranty and owner assistance information (gmna- localizing-u.S-9087649) - 2016 - crc - 3/10/15 important: this booklet contains important information about the vehicle's warranty coverage. It also explains owner assistance information and gm's participation in an alternative disput...

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    Cadillac limited warranty and owner assistance information (gmna- localizing-u.S-9087649) - 2016 - crc - 3/10/15.

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    Cadillac limited warranty and owner assistance information (gmna- localizing-u.S-9087649) - 2016 - crc - 3/10/15 2016 cadillac limited warranty and owner assistance information important message to owners... . . . . . . . . . . . . . . . . . . . . . . . 1 gm's commitment . . . . . . . . . . . . . . ...

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    Cadillac limited warranty and owner assistance information (gmna- localizing-u.S-9087649) - 2016 - crc - 3/10/15 2016 cadillac limited warranty and owner assistance information state warranty enforcement laws . . . . . . . . . . . 31 warranty information for california only . . . . . . . . . . . . ....

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    Cadillac limited warranty and owner assistance information (gmna- localizing-u.S-9087649) - 2016 - crc - 3/9/15 important message to owners... 1 gm's commitment gm is committed to ensuring satisfaction with your new vehicle. Your dealer also wants you to be completely satisfied and invites you to re...

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    Cadillac limited warranty and owner assistance information (gmna- localizing-u.S-9087649) - 2016 - crc - 3/9/15 2 warranty coverage at a glance the warranty coverages are summarized below. New vehicle limited warranty bumper-to-bumper (includes tires) . Coverage is for the first 4 years or 50,000 mi...

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    Cadillac limited warranty and owner assistance information (gmna- localizing-u.S-9087649) - 2016 - crc - 3/9/15 new vehicle limited warranty 3 gm will provide for repairs to the vehicle during the warranty period in accordance with the following terms, conditions, and limitations. What is covered wa...

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    Cadillac limited warranty and owner assistance information (gmna- localizing-u.S-9087649) - 2016 - crc - 3/9/15 4 new vehicle limited warranty exclusions: excluded from the powertrain coverage are sensors, wiring, connectors, engine radiator, coolant hoses, coolant, and heater core. Coverage on the ...

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    Cadillac limited warranty and owner assistance information (gmna- localizing-u.S-9087649) - 2016 - crc - 3/9/15 new vehicle limited warranty 5 tire coverage the tires supplied with your vehicle are covered by general motors against defects in material or workmanship under the bumper-to-bumper warran...

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    Cadillac limited warranty and owner assistance information (gmna- localizing-u.S-9087649) - 2016 - crc - 3/9/15 6 new vehicle limited warranty examples: miles coverage 6,000 100% 12,000 100% 12,001 67% 18,000 55.25% 24,000 43.5% 30,000 31.75% 36,000 20% 48,000 20% buick and cadillac (0% chevrolet an...

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    Cadillac limited warranty and owner assistance information (gmna- localizing-u.S-9087649) - 2016 - crc - 3/9/15 new vehicle limited warranty 7 tire companies company website toll-free number bridgestone americas tire operations, llc www.Bridgestonetire.Com 1-800-356-4644 continental/general www.Gene...

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    Cadillac limited warranty and owner assistance information (gmna- localizing-u.S-9087649) - 2016 - crc - 3/9/15 8 new vehicle limited warranty portion (bumper-to-bumper, powertrain, etc.) of the new vehicle limited warranty. In the event gm accessories are installed after vehicle delivery, or are re...

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    Cadillac limited warranty and owner assistance information (gmna- localizing-u.S-9087649) - 2016 - crc - 3/9/15 new vehicle limited warranty 9 when stuck in mud or snow, tire chains, racing, improper mounting or dismounting, misuse, negligence, alteration, improper repair, accident, collision, fire,...

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    Cadillac limited warranty and owner assistance information (gmna- localizing-u.S-9087649) - 2016 - crc - 3/9/15 10 new vehicle limited warranty damage due to contaminated, improper, or poor quality fuel poor fuel quality or incorrect fuel may cause driveability problems such as hesitation, lack of p...

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    Cadillac limited warranty and owner assistance information (gmna- localizing-u.S-9087649) - 2016 - crc - 3/9/15 new vehicle limited warranty 11 replacement or repair of these components is the result of a defect in material or workmanship. * consumable battery covered up to 12 months only. ** mainte...

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    Cadillac limited warranty and owner assistance information (gmna- localizing-u.S-9087649) - 2016 - crc - 3/9/15 12 new vehicle limited warranty vehicle, against warrantable repairs to the specific erev components of the vehicle. This warranty is for cadillac elr vehicles registered and normally oper...

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    Cadillac limited warranty and owner assistance information (gmna- localizing-u.S-9087649) - 2016 - crc - 3/9/15 new vehicle limited warranty 13 your elr battery warranty replacement may not return your vehicle as an “as new” condition, but it will make your elr fully operational appropriate to its a...

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    Cadillac limited warranty and owner assistance information (gmna- localizing-u.S-9087649) - 2016 - crc - 3/9/15 14 things to know about the new vehicle limited warranty warranty repairs – component exchanges in the interest of customer satisfaction, gm may offer exchange service on some vehicle comp...

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    Cadillac limited warranty and owner assistance information (gmna- localizing-u.S-9087649) - 2016 - crc - 3/9/15 things to know about the new vehicle limited warranty 15 products or modifications may not be covered under your vehicle warranty. After-manufacture “rustproofing” your vehicle was designe...

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    Cadillac limited warranty and owner assistance information (gmna- localizing-u.S-9087649) - 2016 - crc - 3/9/15 16 things to know about the new vehicle limited warranty warranty coverage – extensions time extensions : the new vehicle limited warranty will be extended one day for each day beyond the ...

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    Cadillac limited warranty and owner assistance information (gmna- localizing-u.S-9087649) - 2016 - crc - 3/9/15 things to know about the new vehicle limited warranty 17 or disconnecting of the vehicle's original equipment parts and components. Additionally, general motors does not warranty non-gm pa...

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    Cadillac limited warranty and owner assistance information (gmna- localizing-u.S-9087649) - 2016 - crc - 3/9/15 18 things to know about the new vehicle limited warranty noise emissions warranty for light duty trucks over 10,000 lbs gross vehicle weight rating (gvwr) only gm warrants to the first per...

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    Cadillac limited warranty and owner assistance information (gmna- localizing-u.S-9087649) - 2016 - crc - 3/9/15 emission control systems warranty 19 the emission warranty on your vehicle is issued in accordance with the u.S. Federal clean air act. Defects in material or workmanship in gm emission pa...

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    Cadillac limited warranty and owner assistance information (gmna- localizing-u.S-9087649) - 2016 - crc - 3/9/15 20 emission control systems warranty conform with those regulations during the emission warranty period. Emission-related defects in the genuine gm parts listed under the emission warranty...

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    Cadillac limited warranty and owner assistance information (gmna- localizing-u.S-9087649) - 2016 - crc - 3/9/15 emission control systems warranty 21 important: california, connecticut, maine, maryland, massachusetts, new jersey, new york, rhode island, and vermont have pzev emission warranty coverag...

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    Cadillac limited warranty and owner assistance information (gmna- localizing-u.S-9087649) - 2016 - crc - 3/9/15 22 emission control systems warranty . For 15 years or 150,000 miles, whichever comes first for a partial zero emission vehicle (pzev): ‐ if any emission-related part* listed in this bookl...

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    Cadillac limited warranty and owner assistance information (gmna- localizing-u.S-9087649) - 2016 - crc - 3/9/15 emission warranty parts list 23 the emission parts listed here are covered under the emission control system warranty. The terms are explained in the emission control systems warranty 0 19...

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    Cadillac limited warranty and owner assistance information (gmna- localizing-u.S-9087649) - 2016 - crc - 3/9/15 24 emission warranty parts list fuel tank fuel pump fuel temperature sensor high pressure fuel pump (sidi) air management system active aero shutters and controller air cleaner air intake ...

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    Cadillac limited warranty and owner assistance information (gmna- localizing-u.S-9087649) - 2016 - crc - 3/9/15 emission warranty parts list 25 fuel feed and return pipes and hoses fuel filler cap fuel level sensor fuel limiter vent valve fuel tank(s) * fuel tank filler pipe (with restrictor) fuel t...

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    Cadillac limited warranty and owner assistance information (gmna- localizing-u.S-9087649) - 2016 - crc - 3/9/15 26 emission warranty parts list grommets hoses housings mounting hardware pipes pulleys sealing devices springs tubes wiring and relays tires (heavy duty applications only 2 yr/24,000 mile...

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    Cadillac limited warranty and owner assistance information (gmna- localizing-u.S-9087649) - 2016 - crc - 3/9/15 emission warranty parts list 27 dealer is not reasonably available, repairs may be performed at any available service establishment or by the owner, using any replacement part. Cadillac wi...

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    Cadillac limited warranty and owner assistance information (gmna- localizing-u.S-9087649) - 2016 - crc - 3/9/15 28 emission warranty parts list for further information or to report violations of the emission control system warranty, you may contact the epa at: manager, certification and compliance d...

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    Cadillac limited warranty and owner assistance information (gmna- localizing-u.S-9087649) - 2016 - crc - 3/9/15 customer satisfaction procedure 29 your satisfaction and goodwill are important to your dealer and to cadillac. Normally, any concerns with the sales transaction or the operation of your v...

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    Cadillac limited warranty and owner assistance information (gmna- localizing-u.S-9087649) - 2016 - crc - 3/9/15 30 customer satisfaction procedure may reject it and proceed with any other venue for relief available to you. Contact the bbb auto line program using the toll-free telephone number or wri...

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    Cadillac limited warranty and owner assistance information (gmna- localizing-u.S-9087649) - 2016 - crc - 3/9/15 state warranty enforcement laws 31 laws in many states permit owners to obtain a replacement vehicle or a refund of the purchase price under certain circumstances. The provisions of these ...

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    Cadillac limited warranty and owner assistance information (gmna- localizing-u.S-9087649) - 2016 - crc - 3/9/15 32 warranty information for california only california civil code section 1793.2(d) requires that, if gm or its representatives are unable to repair a new motor vehicle to conform to the v...

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    Cadillac limited warranty and owner assistance information (gmna- localizing-u.S-9087649) - 2016 - crc - 3/9/15 special coverage adjustment programs beyond the warranty period 33 cadillac is proud of the protection afforded by its warranty coverages. In order to achieve maximum customer satisfaction...

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    Cadillac limited warranty and owner assistance information (gmna- localizing-u.S-9087649) - 2016 - crc - 3/9/15 34 customer assistance offices cadillac encourages customers to call the toll-free telephone number for assistance. However, if you wish to write or e-mail cadillac, refer to the address b...

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    Cadillac limited warranty and owner assistance information (gmna- localizing-u.S-9087649) - 2016 - crc - 3/9/15 customer assistance for text telephone (tty) users 35 to assist customers who are deaf or hard of hearing and who use text telephones (ttys), cadillac has tty equipment available at its cu...

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    Cadillac limited warranty and owner assistance information (gmna- localizing-u.S-9087649) - 2016 - crc - 3/9/15 36 roadside assistance program cadillac is proud to offer the response, security, and convenience of cadillac's 24-hour roadside service program for a period of 6 years or 70,000 miles, wh...

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    Cadillac limited warranty and owner assistance information (gmna- localizing-u.S-9087649) - 2016 - crc - 3/9/15 courtesy transportation program 37 if your vehicle requires warranty repairs during the 6 year/70,000 mile (8 year/100,000 mile for the elr) coverage period, alternate transportation and/o...

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