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Cadillac ELR Owner Assistance Information
Black plate (1,1)
Cadillac ELR Limited Warranty and Owner Assistance Information (GMNA-
Localizing-U.S.-6329498) - 2014 - CRC - 9/30/13
IMPORTANT: This booklet contains important information about the vehicle's warranty coverage. It also explains
owner assistance information and GM's participation in an Alternative Dispute Resolution Program.
Keep this booklet with your vehicle and make it available to a Cadillac dealer if warranty work is needed. Be sure
to keep it with your vehicle if you sell it so future owners will have the information.
Owner's Name:
Street Address:
City & State:
Vehicle Identification Number (VIN):
Date Vehicle First Delivered or Put In Use:
Odometer Reading on Date Vehicle First Delivered or Put In Use:
© 2013 Cadillac Motor Car Division, General Motors, LLC. All rights reserved. Printed in the U.S.A. GENERAL
MOTORS, GM, CADILLAC, and the CADILLAC emblem are registered trademarks of General Motors.
Part No. 23128516 A First Printing
Summary of ELR
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Black plate (1,1) cadillac elr limited warranty and owner assistance information (gmna- localizing-u.S.-6329498) - 2014 - crc - 9/30/13 important: this booklet contains important information about the vehicle's warranty coverage. It also explains owner assistance information and gm's participation i...
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Black plate (2,1) cadillac elr limited warranty and owner assistance information (gmna- localizing-u.S.-6329498) - 2014 - crc - 9/30/13.
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Black plate (3,1) cadillac elr limited warranty and owner assistance information (gmna- localizing-u.S.-6329498) - 2014 - crc - 9/30/13 2014 cadillac elr limited warranty and owner assistance information important message to owners... . . . . . . . . . . . . . . . . . . . . . . . 1 gm's commitment ....
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Black plate (4,1) cadillac elr limited warranty and owner assistance information (gmna- localizing-u.S.-6329498) - 2014 - crc - 9/30/13 2014 cadillac elr limited warranty and owner assistance information customer satisfaction procedure . . . . . . . . . . . . . . . . . . . . 29 state warranty enforc...
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Black plate (1,1) cadillac elr limited warranty and owner assistance information (gmna- localizing-u.S.-6329498) - 2014 - crc - 9/30/13 important message to owners... 1 gm's commitment gm is committed to ensuring satisfaction with your new vehicle. Your dealer also wants you to be completely satisfi...
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Black plate (2,1) cadillac elr limited warranty and owner assistance information (gmna- localizing-u.S.-6329498) - 2014 - crc - 9/30/13 2 warranty coverage at a glance the warranty coverages are summarized below. New vehicle limited warranty bumper-to-bumper (includes tires) . Coverage is for the fi...
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Black plate (3,1) cadillac elr limited warranty and owner assistance information (gmna- localizing-u.S.-6329498) - 2014 - crc - 9/30/13 new vehicle limited warranty 3 gm will provide for repairs to the vehicle during the warranty period in accordance with the following terms, conditions, and limitat...
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Black plate (4,1) cadillac elr limited warranty and owner assistance information (gmna- localizing-u.S.-6329498) - 2014 - crc - 9/30/13 4 new vehicle limited warranty required in the timing belt service replacement procedure are covered until the first scheduled maintenance interval. Exclusions: exc...
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Black plate (5,1) cadillac elr limited warranty and owner assistance information (gmna- localizing-u.S.-6329498) - 2014 - crc - 9/30/13 new vehicle limited warranty 5 mileage replacement percentage covered by gm 0-12,000 100% 12,001-36,000 sliding scale starting at 67% at 12,001, proportionately fal...
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Black plate (6,1) cadillac elr limited warranty and owner assistance information (gmna- localizing-u.S.-6329498) - 2014 - crc - 9/30/13 6 new vehicle limited warranty tire companies company website toll-free number bridgestone americas tire operations, llc www.Bridgestonetire.Com 1-800-356-4644 when...
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Black plate (7,1) cadillac elr limited warranty and owner assistance information (gmna- localizing-u.S.-6329498) - 2014 - crc - 9/30/13 new vehicle limited warranty 7 accessory-specific manufacturer's warranty and are not warranted by gm or its dealers. { caution this warranty excludes: any communic...
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Black plate (8,1) cadillac elr limited warranty and owner assistance information (gmna- localizing-u.S.-6329498) - 2014 - crc - 9/30/13 8 new vehicle limited warranty . Misuse of the vehicle such as driving over curbs, overloading, racing, or other competition. Proper vehicle use is discussed in the...
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Black plate (9,1) cadillac elr limited warranty and owner assistance information (gmna- localizing-u.S.-6329498) - 2014 - crc - 9/30/13 new vehicle limited warranty 9 please refer to your owner manual under “fuel,” for additional recommendations, including the use of top tier detergent gasoline. Add...
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Black plate (10,1) cadillac elr limited warranty and owner assistance information (gmna- localizing-u.S.-6329498) - 2014 - crc - 9/30/13 10 new vehicle limited warranty extra expenses economic loss or extra expense is not covered. Examples include: . Inconvenience . Lodging, meals, or other travel c...
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Black plate (11,1) cadillac elr limited warranty and owner assistance information (gmna- localizing-u.S.-6329498) - 2014 - crc - 9/30/13 new vehicle limited warranty 11 whichever comes first, from the original in-service date of the vehicle, against warrantable repairs to the specific erev component...
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Black plate (12,1) cadillac elr limited warranty and owner assistance information (gmna- localizing-u.S.-6329498) - 2014 - crc - 9/30/13 12 new vehicle limited warranty repair if possible, components will be repaired or replaced, and the original battery will be returned to the vehicle. Replace (if ...
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Black plate (13,1) cadillac elr limited warranty and owner assistance information (gmna- localizing-u.S.-6329498) - 2014 - crc - 9/30/13 things to know about the new vehicle limited warranty 13 warranty repairs – component exchanges in the interest of customer satisfaction, gm may offer exchange ser...
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Black plate (14,1) cadillac elr limited warranty and owner assistance information (gmna- localizing-u.S.-6329498) - 2014 - crc - 9/30/13 14 things to know about the new vehicle limited warranty enhancement products may enable the engine to operate at horsepower and torque levels that could damage, c...
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Black plate (15,1) cadillac elr limited warranty and owner assistance information (gmna- localizing-u.S.-6329498) - 2014 - crc - 9/30/13 things to know about the new vehicle limited warranty 15 chemical paint spotting some weather and atmospheric conditions can create a chemical fallout. Airborne po...
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Black plate (16,1) cadillac elr limited warranty and owner assistance information (gmna- localizing-u.S.-6329498) - 2014 - crc - 9/30/13 16 things to know about the new vehicle limited warranty permanent relocation this warranty applies to gm vehicles registered in the united states and normally ope...
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Black plate (17,1) cadillac elr limited warranty and owner assistance information (gmna- localizing-u.S.-6329498) - 2014 - crc - 9/30/13 things to know about the new vehicle limited warranty 17 pre-delivery service defects in the mechanical, electrical, sheet metal, paint, trim, and other components...
Page 22
Black plate (18,1) cadillac elr limited warranty and owner assistance information (gmna- localizing-u.S.-6329498) - 2014 - crc - 9/30/13 18 emission control systems warranty the emission warranty on your vehicle is issued in accordance with the u.S. Federal clean air act. Defects in material or work...
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Black plate (19,1) cadillac elr limited warranty and owner assistance information (gmna- localizing-u.S.-6329498) - 2014 - crc - 9/30/13 emission control systems warranty 19 federal emission defect warranty gm warrants to the owner the following: . The vehicle was designed, equipped, and built so as...
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Black plate (20,1) cadillac elr limited warranty and owner assistance information (gmna- localizing-u.S.-6329498) - 2014 - crc - 9/30/13 20 emission control systems warranty california emission control system warranty this section outlines the emission warranty that gm provides for your vehicle in a...
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Black plate (21,1) cadillac elr limited warranty and owner assistance information (gmna- localizing-u.S.-6329498) - 2014 - crc - 9/30/13 emission control systems warranty 21 california emission defect and emission performance warranty coverage for cars and trucks with light duty or medium duty emiss...
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Black plate (22,1) cadillac elr limited warranty and owner assistance information (gmna- localizing-u.S.-6329498) - 2014 - crc - 9/30/13 22 emission control systems warranty owner's warranty responsibilities as the vehicle owner, you are responsible for the performance of the scheduled maintenance l...
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Black plate (23,1) cadillac elr limited warranty and owner assistance information (gmna- localizing-u.S.-6329498) - 2014 - crc - 9/30/13 emission warranty parts list 23 the emission parts listed here are covered under the emission control system warranty. The terms are explained in the emission cont...
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Black plate (24,1) cadillac elr limited warranty and owner assistance information (gmna- localizing-u.S.-6329498) - 2014 - crc - 9/30/13 24 emission warranty parts list fuel temperature sensor high pressure fuel pump (sidi) * air management system active aero shutters air cleaner air intake ducts ch...
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Black plate (25,1) cadillac elr limited warranty and owner assistance information (gmna- localizing-u.S.-6329498) - 2014 - crc - 9/30/13 emission warranty parts list 25 check valves evaporative emission control system (gasoline engines) canister canister solenoid and valve fuel feed and return pipes...
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Black plate (26,1) cadillac elr limited warranty and owner assistance information (gmna- localizing-u.S.-6329498) - 2014 - crc - 9/30/13 26 emission warranty parts list hoses housings mounting hardware pipes pulleys sealing devices springs tubes wiring and relays tires (heavy duty applications only ...
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Black plate (27,1) cadillac elr limited warranty and owner assistance information (gmna- localizing-u.S.-6329498) - 2014 - crc - 9/30/13 emission warranty parts list 27 part or a warranty station is not reasonably available to the vehicle owner. In a situation where the vehicle owner is significantl...
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Black plate (28,1) cadillac elr limited warranty and owner assistance information (gmna- localizing-u.S.-6329498) - 2014 - crc - 9/30/13 28 emission warranty parts list the only exceptions would be if you request or agree to an extension, or if a delay results from events beyond the control of your ...
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Black plate (29,1) cadillac elr limited warranty and owner assistance information (gmna- localizing-u.S.-6329498) - 2014 - crc - 9/30/13 customer satisfaction procedure 29 your satisfaction and goodwill are important to your dealer and to cadillac. Normally, any concerns with the sales transaction o...
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Black plate (30,1) cadillac elr limited warranty and owner assistance information (gmna- localizing-u.S.-6329498) - 2014 - crc - 9/30/13 30 customer satisfaction procedure the bbb auto line program is an out of court program administered by the council of better business bureaus to settle automotive...
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Black plate (31,1) cadillac elr limited warranty and owner assistance information (gmna- localizing-u.S.-6329498) - 2014 - crc - 9/30/13 state warranty enforcement laws 31 laws in many states permit owners to obtain a replacement vehicle or a refund of the purchase price under certain circumstances....
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Black plate (32,1) cadillac elr limited warranty and owner assistance information (gmna- localizing-u.S.-6329498) - 2014 - crc - 9/30/13 32 warranty information for california only california civil code section 1793.2(d) requires that, if gm or its representatives are unable to repair a new motor ve...
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Black plate (33,1) cadillac elr limited warranty and owner assistance information (gmna- localizing-u.S.-6329498) - 2014 - crc - 9/30/13 special coverage adjustment programs beyond the warranty period 33 cadillac is proud of the protection afforded by its warranty coverages. In order to achieve maxi...
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Black plate (34,1) cadillac elr limited warranty and owner assistance information (gmna- localizing-u.S.-6329498) - 2014 - crc - 9/30/13 34 customer assistance offices cadillac encourages customers to call the toll-free telephone number for assistance. However, if you wish to write or e-mail cadilla...
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Black plate (35,1) cadillac elr limited warranty and owner assistance information (gmna- localizing-u.S.-6329498) - 2014 - crc - 9/30/13 customer assistance for text telephone (tty) users 35 to assist customers who are deaf or hard of hearing and who use text telephones (ttys), cadillac has tty equi...
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Black plate (36,1) cadillac elr limited warranty and owner assistance information (gmna- localizing-u.S.-6329498) - 2014 - crc - 9/30/13 36 roadside assistance program cadillac is proud to offer the response, security, and convenience of cadillac's 24-hour roadside service program for a period of 6 ...
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Black plate (37,1) cadillac elr limited warranty and owner assistance information (gmna- localizing-u.S.-6329498) - 2014 - crc - 9/30/13 courtesy transportation program 37 if your vehicle requires warranty repairs during the 6 year/70,000 mile (8 year/100,000 mile for the erev) warranty coverage per...
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Black plate (38,1) cadillac elr limited warranty and owner assistance information (gmna- localizing-u.S.-6329498) - 2014 - crc - 9/30/13 38 2 notes.
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Black plate (41,1) cadillac elr limited warranty and owner assistance information (gmna- localizing-u.S.-6329498) - 2014 - crc - 9/30/13 41 2 notes.
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Black plate (42,1) cadillac elr limited warranty and owner assistance information (gmna- localizing-u.S.-6329498) - 2014 - crc - 9/30/13 42 2 notes.
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Black plate (43,1) cadillac elr limited warranty and owner assistance information (gmna- localizing-u.S.-6329498) - 2014 - crc - 9/30/13 43 2 notes.
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Black plate (44,1) cadillac elr limited warranty and owner assistance information (gmna- localizing-u.S.-6329498) - 2014 - crc - 9/30/13 44 2 notes.