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- FreeStyle
- Provider Technical Service Manual
CAIRE FreeStyle Provider Technical Service Manual
Summary of FreeStyle
Page 1
Freestyle tm and freestyle 5 tm portable oxygen concentrators with ultrasense tm and patient-removable battery provider technical service manual.
Page 2: Table Of Contents
Mn220-‐1 a 2 portable oxygen concentrator table of contents general information ……………………………………………………………………………………………………………………… 4 introduction to the freestyle ………………………………………………………………………………………………………… 5 introduction to the freestyle 5 ……………………………………………………………………………………………………... 7 operating specificatio...
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Mn220-‐1 a 3 portable oxygen concentrator table of contents (continued) equipment provider maintenance …………………………………………………………………………………………….. 47 service ………………………………………………………………………………………………………………………………………. 52 housing removal ………………………………………………………………………………………………………………………. 53 psa removal …………………………………...
Page 4: General Information
Mn220-‐1 a 4 portable oxygen concentrator general information this technical manual will familiarize you with provider-‐specific information regarding the freestyle and freestyle 5 portable oxygen concentrators. Instructions in this manual are intended to help ensure that: -‐ providers are famili...
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Mn220-‐1 a 5 portable oxygen concentrator introduction to the freestyle.
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Mn220-‐1 a 6 portable oxygen concentrator figure 1.1: external components alarm/service indicator selector buttons rechargeable battery button battery charge indicators pulse flow indicators figure 1.2: control panel handle oxygen outlet air outlets external power input air intake/filter cover exte...
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Mn220-‐1 a 7 portable oxygen concentrator introduction to the freestyle 5.
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Mn220-‐1 a 8 portable oxygen concentrator figure 2.1: external components figure 2.2: control panel handle pulse flow indicators alarm/service indicator selector buttons external battery button battery charge indicators oxygen outlet air outlets external power input air intake/filter cover external...
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Mn220-‐1 a 9 portable oxygen concentrator freestyle and freestyle 5 specifications freestyle freestyle 5 dimensions 8.6 in x 6.1 in x 3.6 in (21.8 cm x 15.5 cm x 9.1 cm) 10.7 in x 6.6 in x 4.4 in (27.2 cm x 16.8 cm x 11.2 cm) weight (w/ battery pack) 4.9 lbs (2.2 kg) 6.7 lbs (3.0 kg) sound level 41...
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Mn220-‐1 a 10 portable oxygen concentrator freestyle and freestyle 5 alarms status audible alarm light indicates action start-‐up brief, continuous at start–up (green) pulse; continuous light freestyle or freestyle 5 has been turned on you may begin to operate your unit. Normal operation no (green...
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Mn220-‐1 a 11 portable oxygen concentrator freestyle and freestyle 5 classifications classification type of protection against electric shock: class ii protection from electric shock is achieved by double insulation. Degree of protection against electric shock: type bf equipment providing a particu...
Page 12: Provider Support Policy
Mn220-‐1 a 12 portable oxygen concentrator provider support policy objective: as a manufacturer our organizational goal is to provide customer support and assistance to the highest level of excellence. Customers are providers (which include dealers, distributors and agents). Support includes, but i...
Page 13: Definition Of Symbols
Mn220-‐1 a 13 portable oxygen concentrator definition of symbols symbols are frequently used on equipment and/or the manual in preference to words with the intention of decreasing the possibility of misunderstanding caused by language differences. Symbols can also permit easier comprehension of a c...
Page 14
Mn220-‐1 a 14 portable oxygen concentrator how the freestyle and freestyle 5 work the freestyle and freestyle 5 are portable oxygen concentrators (poc) used to extract oxygen from the atmosphere, concentrate it to 87–95.5%, and present the oxygen to the patient in the form of a bolus (pulse dose). ...
Page 15
Mn220-‐1 a 15 portable oxygen concentrator freestyle and freestyle 5 flow rates the pulse delivery will adjust the volume delivered each breath to maintain a constant volume per minute: flow setting freestyle volume(ml/min) freestyle 5 volume (ml/min) setting 1 227.5 ml/min 227.5 ml/min setting 2 4...
Page 16: Indications For Use
Mn220-‐1 a 16 portable oxygen concentrator indications for use the freestyle and freestyle 5 poc’s are indicated for the administration of supplemental oxygen. These devices are not intended for life support nor do they provide any patient monitoring capabilities. A physician must prescribe a speci...
Page 17: Contraindications
Mn220-‐1 a 17 portable oxygen concentrator contraindications the freestyle and freestyle 5 poc’s are not intended for life supporting or life sustaining applications, nor do they provide any patient monitoring capabilities. In certain circumstances, the use of non-‐prescribed oxygen can be hazardo...
Page 18: Introduction
Mn220-‐1 a 18 portable oxygen concentrator introduction welcome to the caire freestyle and freestyle 5 portable oxygen concentrators. Setting up and training your patient to use the freestyle or freestyle 5 has never been easier! You can expect your patients and care providers to easily learn how t...
Page 19
Mn220-‐1 a 19 portable oxygen concentrator the freestyle comes with a universal (ac and dc) power supply. The freestyle 5 comes with an ac power supply and a separate dc power supply. Freestyle and freestyle 5 operation check caire tests every freestyle and freestyle 5 poc thoroughly after manufact...
Page 20
Mn220-‐1 a 20 portable oxygen concentrator low battery alarm as the battery pack power approaches a low level, a brief alarm sounds intermittently and the yellow 25% battery gauge indicator light will illuminate intermittently. When this occurs, connect the freestyle or freestyle 5 to an ac or dc p...
Page 21
Mn220-‐1 a 21 portable oxygen concentrator oxygen concentration test and specification to ensure that freestyle or freestyle 5 oxygen output is within specification, the provider must perform an oxygen concentration test. Test the unit upon delivery to a patient and at periodic intervals. Do not co...
Page 22: Warnings, And Cautions
Mn220-‐1 a 22 portable oxygen concentrator safety guidelines and operational safety, warnings, and cautions provider should review all safety guidelines and operational safety warnings/cautions with each patient. In addition, provider should carry out a risk assessment prior to installation of the ...
Page 23: Training The Patient
Mn220-‐1 a 23 portable oxygen concentrator training the patient it is important that patients thoroughly understand how to operate the freestyle or freestyle 5 unit. This enables proper treatment as prescribed by a qualified, licensed physician. You must explain that the purpose of this therapy is ...
Page 24
Mn220-‐1 a 24 portable oxygen concentrator figure 5.1: removable battery pack installing the battery: align the battery with the front housing from the right side of the freestyle or freestyle 5 so that it will slide into the empty compartment. Push the battery inward until you hear a click to conf...
Page 25
Mn220-‐1 a 25 portable oxygen concentrator push the battery release button outward away from the freestyle or freestyle 5. While holding this button, slide the battery out by pulling it away from the concentrator. Use the depressed finger slot to grip the battery when pulling outward. Figure 5.3: b...
Page 26
Mn220-‐1 a 26 portable oxygen concentrator figure 5.4: keypad battery status indicator to check the battery charge when it is not installed in the freestyle or freestyle 5, turn the battery on its back and press the test button. The battery gauge indicator lights (25-‐100%) will illuminate, to the...
Page 27
Mn220-‐1 a 27 portable oxygen concentrator connecting to external power initial charging: the new battery supplied with your freestyle or freestyle 5 is partially charged when it is shipped from the factory. Before using for the first time, you should fully charge the battery pack using either ac o...
Page 28
Mn220-‐1 a 28 portable oxygen concentrator freestyle 5 -‐ setting 4 -‐ 1.5 hours (1 hr, 30 minutes) -‐ setting 5 -‐1.25 hours (1 hr, 15 minutes) the battery pack durations listed above are for new, fully charged batteries. Battery pack durations will degrade over time due to environmental opera...
Page 29
Mn220-‐1 a 29 portable oxygen concentrator figure 6: freestyle universal power supply ac power ac power is for use at home or wherever standard ac outlet power is available. The freestyle is fully functional on ac power for use. The unit will also recharge the battery pack if needed any time ac pow...
Page 30
Mn220-‐1 a 30 portable oxygen concentrator figure 6.1: connecting power supply to freestyle connect the ac power cord to the unmarked ac inlet on the power supply figure 6.2: connecting ac cable to power supply connect the opposite end of the ac power cord to the wall or other appropriate electrica...
Page 31
Mn220-‐1 a 31 portable oxygen concentrator figure 6.3: connecting power supply to ac outlet ensure the green light on top of the universal power supply is illuminated. This indicates that the power supply is receiving power from the outlet. If the green light is not illuminated, check for secure co...
Page 32
Mn220-‐1 a 32 portable oxygen concentrator dc power dc power is for use in the accessory outlets of automobiles, boat, or other motor vehicles. The freestyle is fully functional on dc power for use. The freestyle will also recharge the battery pack if needed any time dc power is available. The batt...
Page 33
Mn220-‐1 a 33 portable oxygen concentrator connect the opposite end of the dc power cord to automobile or other dc accessory outlet. Figure 6.7: insert dc adapter to dc outlet turn on your motor vehicle. Ensure the green light on top of the universal power supply is illuminated. This indicates that...
Page 34
Mn220-‐1 a 34 portable oxygen concentrator if the battery pack is in need of re-‐charge, the battery status indicator lights should blink accordingly to show charging. Turn on the freestyle by pressing the numeric flow selection button of the pulse flow setting prescribed by your physician to turn...
Page 35
Mn220-‐1 a 35 portable oxygen concentrator needed any time ac power is available. The battery pack will recharge both if the unit is off or on and in use. To connect the freestyle 5 to ac power: connect the ac power supply to the power connector inlet on the side of the freestyle 5. Be sure to push...
Page 36
Mn220-‐1 a 36 portable oxygen concentrator connect the opposite end of the ac power cord to the wall or other appropriate electrical outlet. Figure 7.3: connecting power supply to ac outlet ensure the green light on top of the ac power supply is illuminated. This indicates that the power supply is ...
Page 37
Mn220-‐1 a 37 portable oxygen concentrator if the battery pack is in need of re-‐charge, the battery status indicator lights should blink accordingly to show charging (reference page xx for charging information). Turn on the freestyle 5 by press the numeric flow selection button of the pulse flow ...
Page 38
Mn220-‐1 a 38 portable oxygen concentrator figure 7.6: insert dc adapter to dc outlet turn on your motor vehicle. Ensure the green light on top of the dc supply is illuminated. This indicates that the power supply is receiving power from the outlet. If the green light is not illuminated, disconnect...
Page 39
Mn220-‐1 a 39 portable oxygen concentrator showing panel buttons, indicators, and alarms show your patient where each button is located on the poc control panel and how each button and indicator operates. Go over the alerts and alarms and how to handle alert and alarm conditions. Selecting the prop...
Page 40
Mn220-‐1 a 40 portable oxygen concentrator ensure the cannula is fully inserted and secure. This ensures that the unit can properly detect inspiration for oxygen delivery. No smoking or open flames. For safety concerns, all possible sources of ignition must be kept away from the oxygen system and p...
Page 41
Mn220-‐1 a 41 portable oxygen concentrator traveling by air a new us department of transportation regulation regarding portable oxygen concentrators took effect on may 13, 2009. Under this regulation, every faa approved portable concentrator is now authorized for use during any commercial flight th...
Page 42
Mn220-‐1 a 42 portable oxygen concentrator traveling by train when traveling by train, instruct your patient to inform the rail line in advance that the freestyle or freestyle 5 will be used onboard. Operate the unit only from the battery pack. The patient must ensure that they have an adequate num...
Page 43
Mn220-‐1 a 43 portable oxygen concentrator 1. The air intake / gross particle filter can be found on the lower front of the unit, as seen in the figure below. Figure 8: air intake and gross particle filter 2. Power down the unit 3. Pull the filter cover off the front of the unit and remove the filt...
Page 44
Mn220-‐1 a 44 portable oxygen concentrator the freestyle or freestyle 5 must be off and disconnected from external power before removing the battery pack. 1. Turn off the unit and disconnect it from ac or dc power before any cleaning or disinfection activity. 2. Remove the battery from the unit. 3....
Page 45
Mn220-‐1 a 45 portable oxygen concentrator patient training checklist patient name: unit serial # ac/dc power supply serial # training topic initials pre-‐delivery check list indications for use contraindications basic concept training advise to read the user’s manual go over all accessories inclu...
Page 46
Mn220-‐1 a 46 portable oxygen concentrator use around the house traveling by vehicle traveling by air traveling by boat traveling by train freestyle maintenance weekly: clean the air inlet gross particle filter weekly: clean the cabinet, control panel, and power supplies trained by:.
Page 47
Mn220-‐1 a 47 portable oxygen concentrator equipment provider maintenance no scheduled maintenance freestyle and freestyle 5 units are maintenance-‐free due to their technologically advanced design. Caire does not require preventative maintenance or service on these concentrators as long as the co...
Page 48
Mn220-‐1 a 48 portable oxygen concentrator 1. Turn unit off and disconnect the power cord. 2. Remove the back housing, and locate the product filter/volume tank. See figure below. 3. Disconnect tubing from the inlet of the product filter/volume tank. 4. Unscrew the product filter/volume tank from t...
Page 49
Mn220-‐1 a 49 portable oxygen concentrator tuberculosis can survive outside the human body, but its mode of transmission is by droplet nuclei. When infected individuals cough, they release droplet nuclei into the air, and these carry the tuberculosis organism. These droplet nuclei may be breathed i...
Page 50
Mn220-‐1 a 50 portable oxygen concentrator do not use liquid directly on the freestyle or freestyle 5 unit to clean it. A list of undesirable chemical agents includes but is not limited to the following, according to the plastics manufacturer: alcohol and alcohol-‐based products, concentrated chlo...
Page 51: _________________
Mn220-‐1 a 51 portable oxygen concentrator figure 10: maintenance log purity alarm comments system checkout freestyle serial number _________________ date hour meter reading initials service performed.
Page 52: Service
Mn220-‐1 a 52 portable oxygen concentrator service tools for freestyle and freestyle 5 service and maintenance in addition to a pressure test gauge, the following tools are generally readily available for purchase in your local area, and can assist you in servicing and maintaining the freestyle or ...
Page 53
Mn220-‐1 a 53 portable oxygen concentrator components the design of caire’s freestyle and freestyle 5 portable oxygen concentrators allows for easy access and removal of most components. This allows you to perform scheduled maintenance and to repair and replace parts with minimal time and effort. F...
Page 54
Mn220-‐1 a 54 portable oxygen concentrator 4. Lift off the front cover. Figure 12.1: removing front cover removing back cover: 1. Place the unit on its front. 2. Locate the four screws securing the back cover. 3. Using a philips-‐head screwdriver, loosen and remove the screws. 4. Lift off the back...
Page 55
Mn220-‐1 a 55 portable oxygen concentrator figure 12.2: removing back cover psa removal turn off the unit, remove the battery, and disconnect the power cord from the electrical outlet before servicing to prevent accidental electrical shock and burn hazard. 1. Disconnect the unit from the ac or dc o...
Page 56
Mn220-‐1 a 56 portable oxygen concentrator figure 13.1: j5 8-‐pin connector 5. Remove and discard foam from the top of the oval opening. (see figure 13.2) figure 13.2: foam removal steps 6 and 7 require extreme caution to ensure the black pressure sensor (u3 for freestyle or u9 for freestyle 5) is...
Page 57
Mn220-‐1 a 57 portable oxygen concentrator figure 13.3: nozzle removal 7. Carefully disconnect the 1/8” od tubing coming from the back of the unit to the limiting orifice. Figure 13.4: disconnecting black tubing 8. Remove the 8-‐32 x 1/4” philips screws located in the center of the outlet nozzle c...
Page 58
Mn220-‐1 a 58 portable oxygen concentrator figure 13.5: outlet nozzle cradle screw removal 9. Turn the unit over and remove the back housing. 10. Disconnect the ground wire (connected to the compressor on its upper right side near the air inlet filter) using a philips screwdriver. Figure 13.6: disc...
Page 59
Mn220-‐1 a 59 portable oxygen concentrator 11. Disconnect the 1/8” od tube from the y-‐connector, or t-‐connector, that connects to the pressure transducer on the left side (located at the back of the psa system). 12. For the freestyle, remove each tie-‐wrap around the upper top screw bosses. Fi...
Page 60
Mn220-‐1 a 60 portable oxygen concentrator 14. Carefully remove the complete psa assembly from the center housing by pulling it upwards and slipping the compressor molex connector through the center section. Figure 13.9: removing the psa assembly 15. Remove the compressor plate by removing the two ...
Page 61
Mn220-‐1 a 61 portable oxygen concentrator figure 13.11: compressor mounts compressor replacement the compressor is the “pump” within the oxygen concentrator that pushes room air into the bottom of the sieve beds. Over time, the cup seals may wear and the compressor will not operate properly. To re...
Page 62
Mn220-‐1 a 62 portable oxygen concentrator 3. Remove the compressor by pulling the compressor away from the psa assembly. Care should be taken not to separate the manifold from the beds. Figure 14.2: removing the compressor 4. If either of the two fittings connecting the compressor to the manifold ...
Page 63
Mn220-‐1 a 63 portable oxygen concentrator figure 14.4: tightening center bolt compressor assembly installation to install the new compressor assembly, perform the compressor removal procedure in reverse order. After replacing the unit’s compressor, you must reset the hour meter. For a freestyle, p...
Page 64
Mn220-‐1 a 64 portable oxygen concentrator figure 15.1: manifold tubing figure 15.2: mixing tank tubing figure 15.3: purge tubing.
Page 65
Mn220-‐1 a 65 portable oxygen concentrator 3. Remove the tie wraps that bundle the solenoid valve wires together. 4. Loosen and remove the center bolt from the psa assembly using a 5/32” allen wrench. Figure 15.4: center bolt removal 5. Holding the sieve beds in place, gently pull upward on the pro...
Page 66
Mn220-‐1 a 66 portable oxygen concentrator it may not be necessary to completely remove the psa system assembly to replace the solenoid valve(s). The feed b/waste b and ocd valve will require the psa system to be partially removed. 1. Remove the back cover panel. 2. Determine which valve needs to b...
Page 67
Mn220-‐1 a 67 portable oxygen concentrator figure 16.1: product manifold removal 4. Pull upward on the adsorbent beds to remove them from the feed/waste manifold. Figure 16.2: sieve bed removal 5. Remove the plugs from the top and bottom of the new adsorbent beds. 6. Place a 1.5mm cs x 6mm id o-‐r...
Page 68
Mn220-‐1 a 68 portable oxygen concentrator 7. Place a 1.5mm cs x 3.5mm id o-‐ring on the top cap of the adsorbent beds. 8. Align the product manifold with the outlet on the new adsorbent beds and gently push down until the o-‐rings are completely seated. Figure 16.3: attaching new sieve beds 9. C...
Page 69
Mn220-‐1 a 69 portable oxygen concentrator feed/waste manifold replacement 1. Remove the psa system assembly per the psa removal section in this manual. 2. Carefully remove the tie wraps that bundle the solenoid valve wires together. 3. Loosen and remove the center bolt from the psa assembly using ...
Page 70
Mn220-‐1 a 70 portable oxygen concentrator figure 17.2: feed/waste manifold with fittings 6. Place the new feed/waste manifold onto the compressor. Gently push the manifold down until the compressor fittings are seated into the compressor head..
Page 71
Mn220-‐1 a 71 portable oxygen concentrator measuring the system pressure 1. Remove the back cover. 2. Locate the brass fitting with the orange plug on the left side of the feed/waste manifold. 3. Remove the plug. Figure 18: pressure test port 4. Using the pressure gauge with 1/8” od tubing, push tu...
Page 72
Mn220-‐1 a 72 portable oxygen concentrator pressure profiles the following pressure profiles illustrate the range of normal operating pressures at sea level. These are approximate pressures. A unit may be out of the range shown below and still be within specification, for example, in higher altitud...
Page 73
Mn220-‐1 a 73 portable oxygen concentrator freestyle hour meter general information the freestyle’s hour meter includes two monitoring channels: a historical channel that cannot be reset, and a maintenance channel. An onboard, momentary-‐action pushbutton can be used to toggle the display between ...
Page 74
Mn220-‐1 a 74 portable oxygen concentrator the historical hour meter will function. The hour-‐glass icon will flash to indicate that time is being accumulated. Toggle/reset switch this switch (showing in figure 20) toggles the display or resets the maintenance channel depending on the activation t...
Page 75
Mn220-‐1 a 75 portable oxygen concentrator the hour meter kit software allows you to read the total number of hours for the unit as well as the ability to access a resettable hour counter for service purposes. This can be used to keep records as to when a component, such as the compressor, was last...
Page 76
Mn220-‐1 a 76 portable oxygen concentrator figure 21.1: removing motor controller board 4. Before replacing the board, ensure that the main circuit board and all pins are straight and unbroken (intact). 5. Locate the composite side marked “top”, or the side with the single row connector, and proper...
Page 77
Mn220-‐1 a 77 portable oxygen concentrator circuit board replacement turn off the unit, remove the battery, and disconnect the power cord from the electrical outlet before servicing to prevent accidental electrical shock and burn hazard. When replacing the circuit board, always use an esd safe-‐wo...
Page 78
Mn220-‐1 a 78 portable oxygen concentrator figure 22.2: disconnecting flex circuit 6. Turn the unit over so that the main circuit board is facing upwards. 7. Remove the motor controller board per the motor controller board replacement section of this manual. 8. If replacing the circuit board on a f...
Page 79
Mn220-‐1 a 79 portable oxygen concentrator figure 22.3: cannula nozzle tubing 10. Disconnect the fan wire from the main circuit board by using needle-‐nose pliers and carefully pulling upwards on the connector housing on the main circuit board. Connection j6 for the freestyle or connection j15 for...
Page 80
Mn220-‐1 a 80 portable oxygen concentrator figure 22.4: self-‐tapping screws 12. Remove the main circuit board from the center section assembly. Figure 22.5: main circuit board removal 13. Replace the main circuit board; reverse order of steps 1-‐13 of this section..
Page 81
Mn220-‐1 a 81 portable oxygen concentrator control panel / key pad replacement when replacing the control panel/key pad, always use an esd safe-‐work area. Also, use an esd wrist strap to protect electronic circuitry. 1. Remove the front and rear cover per the housing removal section of this manua...
Page 82
Mn220-‐1 a 82 portable oxygen concentrator 8. Carefully align the new control panel/keypad with the recessed control panel area, and press the control panel/keypad evenly to ensure that all adhesive is in contact with the plastic surface. Figure 23.2: adhering new control panel 9. Route the flex ci...
Page 83
Mn220-‐1 a 83 portable oxygen concentrator figure 23.4: bending the flex circuit 11. Insert the flex circuit into the rib section and connect the flex circuit with carbon contacts facing toward you. 12. Insert into ziff (zero force insertion) connector(s), making sure that the flex circuit seats in...
Page 84
Mn220-‐1 a 84 portable oxygen concentrator fan replacement when replacing the fan, always use an esd safe-‐work area. Also, use an esd wrist strap to protect electronic circuitry. 1. Remove the psa system per the psa removal section of this manual. 2. Disconnect the molex connector from the circui...
Page 85
Mn220-‐1 a 85 portable oxygen concentrator 4. When installing a new fan, be sure the arrow on the side of the fan is pointing outwards toward the front cover. This arrow indicates the direction of the airflow of the fan. For the freestyle, ensure the two wires coming from the fan are located on the...
Page 86: Troubleshooting
Mn220-‐1 a 86 portable oxygen concentrator troubleshooting general troubleshooting before reviewing the troubleshooting chart, the following steps may be useful to isolate any malfunctions: 1. Make sure all filters are clean. 2. Turn the unit on by pressing flow setting [2] if a freestyle, or flow ...
Page 87
Mn220-‐1 a 87 portable oxygen concentrator problem probable cause solution freestyle does not operate when a pulse flow selection button is pressed. Battery is discharged. Malfunction. Power the unit through the dc outlet, or an ac outlet. Contact your equipment provider, and change to another sour...
Page 88
Mn220-‐1 a 88 portable oxygen concentrator rapid alarm condition, and the (yellow) batt light illuminates intermittently and freestyle shuts down. Battery pack charge is too low to operate the freestyle unit. Connect to dc or an ac outlet immediately. Intermittent alarm condition, and the (red) ala...
Page 89
Mn220-‐1 a 89 portable oxygen concentrator dc outlet to reset the breaker within dc power supply. For freestyle only: no hour meter display. Defective hour meter. Replace hour meter. All other problems. Change to another source of oxygen as available, and contact your equipment provider..
Page 90: Accessories
Mn220-‐1 a 90 portable oxygen concentrator accessories for proper performance and safety, use only these listed accessories supplied by caire. Use of accessories not listed below could adversely affect the performance and/or safety of the concentrator..
Page 91
Mn220-‐1 a 91 portable oxygen concentrator caire inc. Customer service contact information if you need any additional assistance, contact caire inc.: by mail: caire, inc. 2200 airport industrial drive, suite 500 ball ground, ga 30107 usa by telephone: 800.482.2473 by e-mail: techservice.Usa@chart-i...