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CAN ICT250 Operator's Manual

Manual is about: quick merchant

Summary of ICT250

  • Page 1

    Cba2955 300415 quick merchant operator guide – ict250 ict250 terminal features printer paper door alphanumeric keys menu button red cancel button yellow clear button integrated contactless reader magnetic strip reader yellow option buttons blue function button green ok button smart card (chip) reade...

  • Page 2

    Quick merchant operator guide – ict250 page 2 5. Status bar when the terminal is powered-on, the terminals’ operating system provides data to display the status bar as follows, and consisting of the information as described below. Information indicator description system date and time this shows the...

  • Page 3

    Quick merchant operator guide – ict250 page 3 purchase – swipe and emv with pin/signature 1. Initiate a purchase transaction on the pos 2. If tipping enabled, enter tip and press [ok] or to bypass just press [ok] 3. Swipe or insert the card 4. Select the account by pressing the function keys below t...

  • Page 4

    Quick merchant operator guide – ict250 page 4 purchase – low value payment (lvp) note: this function is only available to clients that provide certain types of goods or services. The merchant category codes allowed lvp are determined by the credit card schemes. Non-qualified merchants may apply for ...

  • Page 5

    Quick merchant operator guide – ict250 page 5 tipping – on-screen tipping 1. Initiate transaction on the pos 2. Enter tip amount 3. Select the account by pressing the function key below the chq, sav or cr 4. Enter pin or press [ok] for signature 5. Merchant copy of the receipt is printed 6. Remove c...

  • Page 6

    Quick merchant operator guide – ict250 page 6 setting the manager refund limit 1. Press [func] 2. Select option 1 – eftpos 3. Enter the manager password 4. Select option 3 – special functions 5. Select option 1 – refund limit 6. Select option 1 – operator to set the operator refund limit or option 2...

  • Page 7

    Quick merchant operator guide – ict250 page 7 shift totals request shift totals indicate the amount transacted through the terminal since the last shift totals request was processed. 1. Initiate settlement on the pos 2. Wait for processing to be completed 3. Shift totals report is printed settlement...

  • Page 8

    Quick merchant operator guide – ict250 page 8 common terminal error messages codes terminal display description recommended next steps 01 declined – 01 contact card issuer refer to card issuer advise the cardholder to contact their card issuer for specific details. Ask the customer for another form ...

  • Page 9

    Quick merchant operator guide – ict250 page 9 support for support, please call the dedicated cba merchant helpdesk on 1800 022 966, 24 hours a day, 7 days a week. When calling the helpdesk, please make sure you have the following information ready: terminal id (located at the top of your merchant re...