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Cannon imageRUNNER 550 Service Manual

Summary of imageRUNNER 550

  • Page 1

    Canon u.S.A., inc. Rev. 1 technical support division august 1999 service guide.

  • Page 2

    Lpdjh5811(5 #8832933# service guide lpdjh5811(5 #8832933 service guide rev. 1 august 1999 page i important specifications and other information contained herein may vary slightly from actual machine values or those found in advertising and other printed matter. Use of this service guide should be st...

  • Page 3

    Lpdjh5811(5 #8832933# service guide lpdjh5811(5 #8832933 service guide rev. 1 august 1999 page ii published by canon u.S.A., inc. One canon plaza lake success, ny 11042-1198 canon u.S.A. Homepage: http://www.Usa.Canon.Com printed in the united states of america. Distributed in the united states by c...

  • Page 4

    Lpdjh5811(5 #8832933# service guide lpdjh5811(5 #8832933 service guide rev. 1 august 1999 page iii table of contents i. Product overview ....................................................................................................................1 ii. Design features ............................

  • Page 5

    Lpdjh5811(5 #8832933# service guide lpdjh5811(5 #8832933 service guide rev. 1 august 1999 page iv r. Adf periodic maintenance items ................................................................................................................... 19 v. Service policy ..................................

  • Page 6

    Lpdjh5811(5 #8832933# service guide lpdjh5811(5 #8832933# service guide rev. 1 august 1999 page 1 i. Product overview the imagerunner 550/600, part of segment 4, are high speed multifunction production copiers and printers created to improve workgroup manufacturing and print on demand requirements w...

  • Page 7

    Lpdjh5811(5 #8832933# service guide lpdjh5811(5 #8832933# service guide rev. 1 august 1999 page 2 d. Netspot netspot offers a consistent user interface across all computing platforms and simplifies the process for installation, configuration, and device management. E. Chapterization allows for the i...

  • Page 8

    Lpdjh5811(5 #8832933# service guide lpdjh5811(5 #8832933# service guide rev. 1 august 1999 page 3 m. Large paper sources with the addition of the side paper deck-c1, the imagerunner 550/600 can keep as many as 7,650 sheets of copy paper for ready supply. • cassette 1: 1,500 sheets • cassette 2: 1,50...

  • Page 9

    Lpdjh5811(5 #8832933# service guide lpdjh5811(5 #8832933# service guide rev. 1 august 1999 page 4 t. Configuration chart items included in the imagerunner 550/600 copier box: • developer unit x 1 • developer plate attachment x 1 • original output tray x 1 • size plate x 1 • imagerunner 550/600 drum ...

  • Page 10

    Lpdjh5811(5 #8832933# service guide lpdjh5811(5 #8832933# service guide rev. 1 august 1999 page 5 iii. Specifications a. Imagerunner 550/600 type: digital multifunction imaging system imaging system: laser dry electrostatic transfer system document tray: fixed type document feeder device: stand-alon...

  • Page 11

    Lpdjh5811(5 #8832933# service guide lpdjh5811(5 #8832933# service guide rev. 1 august 1999 page 6 b. Automatic document feeder paper capacity: 100 sheets letter only paper size: 8-1/2” x 11” letter paper weight: 13 lb. Bond to 110 lb. Index (tray) / 10 lb. Bond to 100 lb. Index (bypass) power source...

  • Page 12

    Lpdjh5811(5 #8832933# service guide lpdjh5811(5 #8832933# service guide rev. 1 august 1999 page 7 f. Cover insertion unit-a1 5 maximum stacking capacity: 100 sheets acceptable document size: statement to ledger acceptable document weight: 17 lb. Bond to 110 lb. Index power: directly from unit weight...

  • Page 13

    Lpdjh5811(5 #8832933# service guide lpdjh5811(5 #8832933# service guide rev. 1 august 1999 page 8 h. Network multi-pdl printer board-f1 type: embedded print/network processor: risc, mips r5000, 200 mhz ram: standard: 32 mb (168 pin dimm) maximum: 64 mb (168 pin dimm) two dimm slots available pdl sup...

  • Page 14

    Lpdjh5811(5 #8832933# service guide lpdjh5811(5 #8832933# service guide rev. 1 august 1999 page 9 iv. Service features a. Serviceability to ensure machine reliability and copies of the highest quality, canon u.S.A., inc. Recommends that a quality assurance visit be performed every 250,000 copies. Qu...

  • Page 15

    Lpdjh5811(5 #8832933# service guide lpdjh5811(5 #8832933# service guide rev. 1 august 1999 page 10 b. Upgrading (cont’d) the recommended specifications for the pc to use for the download are listed below. 1) cpu: pentium 133mhz or higher (a pentium 75mhz proved to be inadequate) 2) memory: 16mb or m...

  • Page 16

    Lpdjh5811(5 #8832933# service guide lpdjh5811(5 #8832933# service guide rev. 1 august 1999 page 11 c. Upgrading network multi-pdl printer board-f1 since the network multi-pdl printer board-f1 system software requires a large memory capacity, it will be provided in the form of a cd-rom. This upgrade ...

  • Page 17

    Lpdjh5811(5 #8832933# service guide lpdjh5811(5 #8832933# service guide rev. 1 august 1999 page 12 f. Estimated installation time description estimated time imagerunner 550/600 w/adf 45 minutes finisher-d1 30 minutes saddle finisher-d2 30 minutes 9 paper deck-c1 15 minutes network multi-pdl printer ...

  • Page 18

    Lpdjh5811(5 #8832933# service guide lpdjh5811(5 #8832933# service guide rev. 1 august 1999 page 13 i. Consumable parts no . Description part number 13 quantity estimated life 10 remarks 1 scanning lamp fh7-3347-000 1 200 hours 2 developing cylinder fb4-1819-000 1 1,000,000 sheets 3 developer roller ...

  • Page 19

    Lpdjh5811(5 #8832933# service guide lpdjh5811(5 #8832933# service guide rev. 1 august 1999 page 14 j. Adf consumable parts no. Description part number 13 quantity estimated life 10 remarks 1 feeding belt fb4-8065-000 1 200,000 sheets 2 pick-up roller fb4-7640-000 2 250,000 sheets 3 separation unit 1...

  • Page 20

    Lpdjh5811(5 #8832933# service guide lpdjh5811(5 #8832933# service guide rev. 1 august 1999 page 15 m. Paper deck-c1 consumable parts no. Description part number 13 quantity estimated life (copies) 10 remarks 1 pick-up roller fb4-2033-000 1 200,000 sheets 2 feeding roller fb4-2034-000 1 200,000 sheet...

  • Page 21

    Lpdjh5811(5 #8832933# service guide lpdjh5811(5 #8832933# service guide rev. 1 august 1999 page 16 o. Periodic maintenance items ‹ :clean ● :replace _ :lubricate ✹ :adjust ❑ :inspect unit part on installation every 250,000 copies every 500,000 copies every 750,000 copies every 1,000,000 copies remar...

  • Page 22

    Lpdjh5811(5 #8832933# service guide lpdjh5811(5 #8832933# service guide rev. 1 august 1999 page 17 ‹ :clean ● :replace _ :lubricate ✹ :adjust ❑ :inspect unit part on installation every 250,000 copies every 500,000 copies every 750,000 copies every 1,000,000 copies remarks waste toner collection wast...

  • Page 23

    Lpdjh5811(5 #8832933# service guide lpdjh5811(5 #8832933# service guide rev. 1 august 1999 page 18 q. Saddle finisher-d2 periodic maintenance items ‹ :clean ● :replace _ :lubricate ✹ :adjust ❑ :inspect item every 100,000 copies every 250,000 copies remarks paper sensor (4 locations) ‹ ‹ ‹ ‹ entrance...

  • Page 24

    Lpdjh5811(5 #8832933# service guide lpdjh5811(5 #8832933# service guide rev. 1 august 1999 page 19 r. Adf periodic maintenance items ‹ : clean ● : replace _ : lubricate ✹ : adjust ❑ : inspect location every 100,000 copies or every six months 18, 19 every 200,000 copies or every year 18, 19 remarks c...

  • Page 25

    Lpdjh5811(5 #8832933# service guide lpdjh5811(5 #8832933# service guide rev. 1 august 1999 page 20 v. Service policy a. Customer/dealer support the customer/dealer support for the imagerunner 550/600 is listed below: inquiries origin supported by general - product information, installation informati...

  • Page 26

    Lpdjh5811(5 #8832933# service guide lpdjh5811(5 #8832933# service guide rev. 1 august 1999 page 21 c. Systems support division 1. Systems support division the systems support division (ssd) has been established specifically to support the dealer in the connectivity and system network areas. Ssd is t...

  • Page 27: Canon Connectivity Support

    Lpdjh5811(5 #8832933# service guide lpdjh5811(5 #8832933# service guide rev. 1 august 1999 page 22 c. Systems support division (cont’d) 5. Connectivity support the canon connectivity escalation procedure is diagrammed below. This same procedure will be utilized for the support of the imagerunner 550...

  • Page 28

    Lpdjh5811(5 #8832933# service guide lpdjh5811(5 #8832933# service guide rev. 1 august 1999 page 23 d. Recommended monthly copy volume the suggested maximum monthly copy volume: imagerunner 550: 200,000 copies/prints imagerunner 600: 250,000 copies/prints the optimum performance range is: imagerunner...

  • Page 29

    Lpdjh5811(5 #8832933# service guide lpdjh5811(5 #8832933# service guide rev. 1 august 1999 page 24 f. Dealer parts support program to help dealers hold down their cost of service canon u.S.A., inc. Has assembled a “parts support program." the dealer wholesale purchase price of each network multi-pdl...

  • Page 30

    Lpdjh5811(5 #8832933# service guide lpdjh5811(5 #8832933# service guide rev. 1 august 1999 page 25 f. Dealer parts support program (cont’d) please note: all imagerunner 550/600 network multi-pdl printer board-f1 replacement requests before 4:00 pm (eastern standard time) should be directed to the wa...

  • Page 36

    Lpdjh5811(5 #8832933# service guide lpdjh5811(5 #8832933# service guide rev. 1 august 1999 page 31 important: service performance data, such as working time and visit ratio shown above, represents the estimated average for a three-year period. Performance data for the first year (from the three-year...

  • Page 37

    Lpdjh5811(5 #8832933# service guide lpdjh5811(5 #8832933# service guide rev. 1 august 1999 page 32 vii. Training a. Overview a three-day training class at the regional training centers will administer certification for the imagerunner 550/600. Auto certification will be given for the imagerunner 550...

  • Page 38

    Lpdjh5811(5 #8832933# service guide lpdjh5811(5 #8832933# service guide rev. 1 august 1999 page 33 c. Training prerequisites three-day class: technicians must possess two prerequisites to be trained on the imagerunner 550/600, as follows: 1. One of the following: • certification on any gp product. •...

  • Page 39

    Lpdjh5811(5 #8832933# service guide lpdjh5811(5 #8832933# service guide rev. 1 august 1999 page 34 viii. Service authorization requirements a. Authorization policy in order to become authorized and maintain your authorization to service the imagerunner 550/600, each dealer location must employ a suf...

  • Page 40

    Lpdjh5811(5 #8832933# service guide lpdjh5811(5 #8832933# service guide rev. 1 august 1999 page 35 a. Authorization policy (cont’d) in addition, computer skills and “working knowledge” in the following areas may also be helpful: • other computer platforms (mainframe and unix ) • networking (token ri...

  • Page 41

    Lpdjh5811(5 #8832933# service guide lpdjh5811(5 #8832933# service guide rev. 1 august 1999 page 36 b. Requirements (cont’d) dealer agrees to maintain the following information to be disclosed to canon usa upon request: • a complete and up-to-date service log for each customer’s machine at the custom...

  • Page 42

    Lpdjh5811(5 #8832933# service guide lpdjh5811(5 #8832933# service guide rev. 1 august 1999 page 37 ix. Appendix a. Imagerunner 550 product limited warranty canon u.S.A., inc. (“canon usa”) warrants this canon imagerunner 550 product (the “product”) to be free from defects in workmanship and material...

  • Page 43

    Lpdjh5811(5 #8832933# service guide lpdjh5811(5 #8832933# service guide rev. 1 august 1999 page 38 b. Imagerunner 600 product limited warranty canon u.S.A., inc. (“canon usa”) warrants this canon imagerunner 600/60 product (the “product”) to be free from defects in workmanship and materials under no...

  • Page 44

    Lpdjh5811(5 #8832933# service guide lpdjh5811(5 #8832933# service guide rev. 1 august 1999 page 39 c. Imagerunner 550/600 product accessory limited warranty canon u.S.A. Inc. (“canon usa”) warrants this canon imagerunner product accessory (the “accessory”) to the canon imagerunner product (the “prod...

  • Page 45

    Lpdjh5811(5 #8832933# service guide lpdjh5811(5 #8832933# service guide rev. 1 august 1999 page 40 d. Imagerunner gpr-1 drum limited warranty canon u.S.A., inc. (“canon usa”) warrants the photo-receptor drum (the “drum”) for the canon imagerunner product (the “product“) to be free from defects in wo...