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  5. User Manual

Canon DR-2020OU User Manual

Summary of DR-2020OU

  • Page 1

    User manual please read this manual before using the scanner. After you finish reading this manual, keep it in a safe place for future reference..

  • Page 2

    2 read carefully before opening the sealed disk package canon software license agreement important-read this agreement before opening the sealed disk package! By opening the sealed disk package, you are deemed to agree to be bound by this agreement. This legal document is a license agreement between...

  • Page 3

    3 canon, canon’s affiliate, their distributor or dealer shall have no obligation to indemnify you against any claim or suit brought by a third party alleging that the software, accompanying documentation or the use thereof infringes any intellectual property of such third party. The above is canon’s...

  • Page 4

    4 fcc regulations (for 120 v model) document scanner, model m11071 this device complies with part 15 of the fcc rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interf...

  • Page 5

    5 für emvg dieses produkt ist zum gebrauch im wohnbereich, geschäfts-und gewerbebereich sowie in kleinbetrieben vorgesehen. Für 3. Gpsgv “maschinenlärminformations-verordnung 3. Gpsgv: der höchste schalldruckpegel beträgt 70 db(a) oder weniger gemäß en iso 7779” model names the following names may b...

  • Page 6: Preface

    6 preface thank you for purchasing the canon document scanner imageformula dr-2020u. Please read this manual thoroughly before using the scanner to familiarize yourself with its capabilities, and to make the most of its many functions. After reading this manual, store them in a safe place for future...

  • Page 7

    7 symbols used in this manual the following symbols are used in this manual to explain procedures, restrictions, handling precautions, and instructions that should be observed for safety. Warning indicates a warning concerning operations that may lead to death or injury to persons if not performed c...

  • Page 8

    8 table of contents preface ................................................................................. 6 symbols used in this manual..................................................... 7 how this manual is organized ................................................... 7 before using the scann...

  • Page 9

    9 configuring the scanner settings ........................................ 52 before using adobe acrobat 9.0.......................................... 55 mode-dependent function limitations ................................ 57 scanner operation settings .................................................

  • Page 10: Before Using The Scanner

    10 before using the scanner important safety instructions to ensure the safe operation of this scanner, be sure to read the safety warnings and precautions described below. Installation location the performance of this scanner is affected by the environment in which it is installed. Make sure that t...

  • Page 11

    11 power supply ● connect only to a power outlet of the rated voltage and power supply frequency (either 120 v, 60 hz or 220-240 v, 50/60 hz, depending on your region). ● do not connect other electrical equipment to the same power outlet to which the scanner is connected. Also, when using an extensi...

  • Page 12

    12 moving the scanner ● before moving the scanner, make sure to turn the power switch off, and disconnect the power plug from the power outlet. ● when moving the scanner, make sure to lock the lock switch and carry the scanner with both hands so as not to drop it. The scanner weighs approximately 17...

  • Page 13

    13 caution ● do not install the scanner on a surface that is unstable, tilted, or in an area subject to excessive vibrations, as this may cause the scanner to fall, resulting in personal injury or damage to the scanner. ● do not block the ventilation openings. Doing so may cause the scanner to overh...

  • Page 14: Features

    14 features multiple methods for document feeding ● scan multipage documents at up to 20 pages per minute (for single- sided documents) using the built-in feeder. The scanner can detect documents that are loaded into the feeder and begin scanning automatically using the auto-start function. ● use th...

  • Page 15

    15 ● skip blank page the scanner scans both sides of a document and skips saving the image of any side it determines to be a blank page. ● dropout color specify one color (red, blue, or green) to be omitted while scanning documents. ● remove binder holes erases the shadows that appear on scanned ima...

  • Page 16: Installation Requirements

    16 installation requirements we recommend a system environment that meets the following conditions for optimal use of the dr-2020u. Operating system • microsoft windows 2000 professional sp4 or later • microsoft windows xp professional sp3 or later • microsoft windows xp home edition sp3 or later • ...

  • Page 17

    17 names and functions of parts front a feeder cover open this to clear paper jams or to perform cleaning. B document guides adjust this to the width of the document. C document feed tray open this when placing documents into the feeder. D document eject tray documents scanned through the feeder are...

  • Page 18

    18 operation panel a job buttons specific jobs are assigned to these buttons. Scanning will start when any of these buttons are pressed. The scanned images will be processed as follows for each button: copy: prints scanned images to a specified printer. File: saves scanned images in a specified fold...

  • Page 19

    19 error displays rear a usb connector connect the supplied usb cable (or hi-speed usb 2.0 compatible cable) here. B adf connector caution never disconnect the adf connector. The feeder will stop functioning if the adf connector is disconnected. C power connector connect the supplied ac adapter here...

  • Page 20: Handling Documents

    20 handling documents feeding methods there are three feeding methods (feeder, flatbed, business card feeder) for scanning documents with this scanner. The types of documents that can be scanned with each method are as follows. Precautions for using the feeder • when scanning a multipage document in...

  • Page 21

    21 • do not wear loose clothing or jewelry that may get caught in the scanner while you are using it. Doing so may result in personal injury. Be extra careful of neckties and long hair. If anything becomes caught in the scanner, immediately disconnect the power plug from the power outlet to stop the...

  • Page 22

    22 placing documents into the feeder 1 fan the pages of the document to be scanned, and load the document into the feeder with the scanning side facing up. 2 adjust the document guides to the edges of the document. Important • close the business card feeder. The documents placed into the feeder cann...

  • Page 23

    23 placing documents on the flatbed 1 place the document on the flatbed with the scanning side facing down, and align the upper left corner of the document with the positioning guide on the flatbed. Important • do not place objects other than the document to be scanned onto the flatbed platen glass....

  • Page 24

    24 placing cards into the business card feeder 1 open the business card feeder. 2 hold down the lever ( a) on the side of the business card feeder, and place the cards into the feeder with the scanning side facing up. Fully insert the cards until they reach the stoppers ( b) at the back of the feede...

  • Page 25: Scanning

    25 scanning supplied software the following software is supplied with the scanner, and can be installed from the supplied setup disc. • isis/twain driver the isis/twain driver is used for this scanner. Open the driver to configure the scanning conditions if you are performing scanning operations. (s...

  • Page 26

    26 scanning with captureontouch this section describes the dr-2020u’s scanning application, captureontouch. Captureontouch features using captureontouch allows you to scan using easy-to-follow on- screen instructions. In addition, by assigning scan functions to the buttons on the dr-2020u scanner’s ...

  • Page 27

    27 select scan job register the scanning conditions and output methods as jobs, and then select a job that matches your intended purpose to begin scanning. You can also select registered jobs using the buttons on the operation panel. • three preset jobs are assigned to the job buttons, and the respe...

  • Page 28

    28 outputs methods there are four methods available for processing scanned images. * [attach to e-mail] in [scan first], and [send by e-mail] in [select scan job]. Starting captureontouch captureontouch resides on your system when you log on to windows, and a captureontouch icon appears on the taskb...

  • Page 29

    29 scanner settings configure various scan settings, such as the scanning method and document size. [scan first] and [select scan job] share the same scanner setting items. Important scanner settings include the basic settings found in the [scanner setting] dialog box (or [scanner setting] tab), and...

  • Page 30

    30 ● [use advanced settings dialog box] scanner settings other than the basic settings are configured on the driver settings screen. To open the driver settings screen, select the [use advanced settings dialog box] check box and click [open]. For details on setting items, see “configuring the isis/t...

  • Page 31

    31 while scanning is in progress, the number of pages scanned is displayed in addition to the scanner settings. When document scanning is finished, the output method selection screen appears. 3 specify the output method. 4 configure settings for the output method. • [save to folder] specify the file...

  • Page 32

    32 • [attach to e-mail] specify the file name and format for the image file to be attached to the e-mail. To use this function, you must specify the mapi-compatible (microsoft messaging application programming interface) e-mail application (such as windows mail and outlook express) that you want to ...

  • Page 33

    33 5 click the output button to output the scanned images. The name of the output button differs depending on the selected output method. The completion screen appears after the scanned images are output. 6 press the stop button on the operation panel. The display panel message clears. This complete...

  • Page 34

    34 scanning with the job buttons under default settings, the following jobs are assigned to the job buttons on the scanner. When you load a document into the scanner and press a job button, captureontouch starts and scanning begins. The following describes the procedure for scanning. 1 place the doc...

  • Page 35

    35 you can change the settings for the output method here. For details on output method settings, see “outputs methods” on p. 28 . Click the output button to continue and output the scanned images. The name of the output button differs depending on the selected output method. The completion screen a...

  • Page 36

    36 hint if you select a registered job and click [job list/edit], the [job editing] dialog box appears allowing you to edit the settings of the selected job. 4 select an [unconfigured] job number from the job list. The title bar display changes to [register new job]. Hint if you select a job that is...

  • Page 37

    37 [compose e-mail] this tab appears when [send by e-mail] is selected in the [output method] list box. Compose an e-mail message to which scanned images will be attached and sent in this tab. To send an e-mail message with scanned image attachments, you must configure the e-mail settings. For detai...

  • Page 38

    38 4 configure the settings for the mail server. • enter the mail server address in [mail server]. • if necessary, enter the port number to use for sending mail in [port number]. • specify the authentication method for the mail server in the [authentication method] list box. If necessary, click [acc...

  • Page 39

    39 hint if you select the [confirm output] check box and execute a job for which the output method is [send by e-mail], the following output confirmation screen appears after scanning is finished, allowing you to confirm and edit the registered settings for the job. Scanning with the registered jobs...

  • Page 40

    40 other methods for scanning you can also operate captureontouch from a computer. This section describes the procedures for this method. Scanning from the taskbar menu taskbar menu click (captureontouch), and click a registered job or [scan first] in the menu that appears. Scanning from the main sc...

  • Page 41

    41 scanning with captureperfect 3.0 captureperfect 3.0 is an isis-compliant application developed for canon document scanners. For more information on captureperfect 3.0, refer to the captureperfect 3.0 operation guide. Scanning with captureperfect the following scanning methods are available for se...

  • Page 42

    42 scan to presentation this mode is useful when a compact scanner is used in an environment such as a conference hall, where it is connected to a large display or projector. By setting captureperfect to full-screen display before scanning, you can display scanned images at full size on the screen. ...

  • Page 43

    43 5 click [ok] to finish scanner selection. 6 select [scan batch to file] from the [scan] menu. The [scan batch to file setting] dialog box appears. 7 click [scanner setting], and configure the scanner settings. The properties dialog box for the scanner driver appears. 8 configure the scanning cond...

  • Page 44

    44 10 place the documents into the scanner, and click [save] to start scanning. Important depending on the [feeder/flatbed] and [feeding option] settings, place your documents as follows: • if [feeding option] is set to [standard feeding], place your documents before starting the scan procedure. Whe...

  • Page 45

    45 12 when scanning is complete, select [exit] from the [file] menu to quit captureperfect. Registering jobs and scanning you can register the scanning conditions and scan mode in advance as a job with captureperfect. By selecting [scan job] from the [scan] menu, you can specify these registered job...

  • Page 46

    46 [scan to mail]: attaches scanned images to an e-mail message and sends it. [scan to print]: prints scanned images to a specified printer. 5 click [detail settings]. A settings dialog box based on the specified function appears. [scan to pc]: specify the file name, format, and destination for the ...

  • Page 47

    47 7 click [ok] to close the [register/edit/delete] dialog box. Hint • you can register up to 99 jobs. • to edit the settings of a registered job, select the job and click [create/edit]. • to delete a registered job, select the job to delete and click [delete]. Executing scan jobs 1 select a job tit...

  • Page 48

    48 configuring the isis/twain driver you can open the isis/twain driver to configure scan conditions and settings when scanning documents with isis/twain-compliant applications (such as captureontouch). This section describes the layout and features of the isis/twain driver. Driver layout and featur...

  • Page 49

    49 [brightness] tab adjust the brightness and contrast of scanned images. You can also click [gamma] to configure gamma correction settings. [image processing] tab configure the image processing settings. Hint the [reverse image] check box does not appear if the driver is opened from an isis-complia...

  • Page 50

    50 basic condition settings this section provides an overview of the basic setting items that are needed to configure the scanner settings. Specifying the basic conditions for scanning when scanning documents, make sure to specify the mode, page size, dots per inch, and scanning side, from the [basi...

  • Page 51

    51 [feeder/flatbed] specify whether to scan documents using the feeder or the flatbed when the business card feeder is closed. If [auto] is selected, scanning occurs from the feeder only when documents are placed in the feeder. (if there are no documents in the feeder, the documents placed on the fl...

  • Page 52

    52 configuring the scanner settings configure the scanning conditions based on the desired scanning results. When you want to delete blank pages in two-sided documents set [scanning side] to [skip blank page] in the [basic] tab to delete scanned blank pages in a document. Hint when [skip blank page]...

  • Page 53

    53 when you want to enhance contours in images adjust the [edge emphasis] setting in the [image processing] tab. When you want to eliminate black borders around scanned images select the [border removal] check box in the [image processing] tab. The black borders that surround scanned images are remo...

  • Page 54

    54 when you want to clarify text that is difficult to read set [mode] to [advanced text enhancement] or [advanced text enhancement ll] in the [basic] tab. The background surrounding the text is removed or processed, emphasizing the text for easy reading. When you want to remove the black spots in sc...

  • Page 55

    55 when you want to rotate the images of a document that is loaded horizontally to the correct orientation specify the rotation angle from the [document orientation] drop-down list in the [image processing] tab. Hint images are rotated according to the orientation of the loaded document and the sele...

  • Page 56

    56 if you use adobe acrobat 9.0 with this machine and scan using the custom scan method, you should display the scanner’s native interface because you will not be able to scan correctly on the specified paper size. Procedure for showing the native interface in custom scan 1 click [create], and then ...

  • Page 57

    57 mode-dependent function limitations depending on the [mode] setting selected in the [basic] tab, some of the settings in each of the driver tabs may be disabled as follows. [brightness] tab ✓ : available for setting — : not available for setting [image processing] tab ✓ : available for setting — ...

  • Page 58

    58 scanner operation settings you can specify the wait time before the scanner enters the sleep mode and specify whether to turn the scanner on and off automatically when the computer is turned on and off. To configure these settings, open the scanner properties screen. Opening the scanner propertie...

  • Page 59

    59 scanner property settings this section describes the setting items in the [ccfl control] and [power control] tabs. Hint the [event] tab is a standard tab in the operating system. For details on this tab, refer to the operation manual or help for your operating system. [ccfl control] specify the w...

  • Page 60: Maintenance

    60 maintenance routine cleaning clean the scanner on a regular basis to maintain scanning performance. Warning • for safety, always turn the power switch off and disconnect the power cord before cleaning the scanner and the inside of the feeder. • do not use spray-type cleaners to clean the scanner....

  • Page 61

    61 2 close the feeder gently. Caution when closing the feeder, be careful not to get your fingers caught, as this may result in personal injury. Cleaning the roller unit and separation pad if streaks appear in scanned images, or if scanned documents become dirty, the roller unit and separation pad m...

  • Page 62

    62 3 remove the roller unit. Hold the center of the roller unit (roller portion), lift the lock lever side ( a), then the other side (b). 4 grasp both sides of the separation pad with your fingers, and remove the separation pad. 5 use a cloth dampened with water and thoroughly wrung out to wipe the ...

  • Page 63

    63 3 lower the lock lever to secure the roller unit into place. You can lower the lock lever smoothly by gently bending it inward. 4 close the feeder cover and document feed tray. Caution when closing the feeder cover and document feed tray, be careful not to get your fingers caught, as this may res...

  • Page 64: Troubleshooting

    64 troubleshooting this section describes the problems that may occur while using the scanner and how to resolve them. It you cannot resolve a problem, contact your local authorized canon dealer or your service representative. Common problems and solutions problem 1 the scanner will not turn on. Sol...

  • Page 65

    65 problem 6 pages are missing. Solutions when the scanner driver's [scanning side] setting is [skip blank page], documents with very little black may be unintentionally skipped. Select another scan mode setting such as [simplex] or [duplex], or decrease the [ratio of black pixels]. If pages are ski...

  • Page 66

    66 software troubleshooting this section describes troubleshooting problems and solutions for operating the supplied software (captureontouch and captureperfect). If scanning is too slow (1) close other running programs, if any. (2) scanning can be slowed down by memory shortage caused by memory-res...

  • Page 67

    67 can i copy or back up scanner setting configurations? Captureontouch scanner settings are backed up with other setting contents as environment settings. See also the following question, “can i copy or back up captureontouch settings?” . Captureperfect scanner setting configurations cannot be copi...

  • Page 68

    68 captureperfect scan using the scan batch print function. Alternatively, register a job with a printer selected as the output destination. How do i save scanned data in a shared folder? Captureontouch ➜ for scan first scanning, select [save to folder] on the output method selection screen, and spe...

  • Page 69

    69 3 if the jammed document does not appear wrinkled or otherwise damaged, close the feeder cover, and press the stop button. The jammed document is ejected, and the error message is cleared on the display. 4 if the document is jammed at an angle or wrinkled, carefully remove the document without te...

  • Page 70: Uninstalling The Software

    70 uninstalling the software some scanner malfunctions can be resolved by reinstalling the software. Be sure to perform the procedure below to uninstall the software before reinstalling it. Uninstalling the isis/twain driver this section describes how to uninstall the isis/twain driver as an example...

  • Page 71

    71 4 click [yes]. 5 click [finish]..

  • Page 72: Appendix

    72 appendix specifications scanner type desktop adf/flatbed scanner document size feeder width: 5.5" to 8.5" (140 mm to 216 mm) length: 3.9" to 14.0" (100 mm to 356 mm) thickness: 13 to 32 lb bond (52 to 128 g/m 2 ) (0.002" to 0.006" (0.06 mm to 0.15 mm)) capacity: 50 sheets or stacked to a height o...

  • Page 73: Replacement Parts

    73 replacement parts roller unit product code: 4048b001 separation pad product code: 4048b002 • for details on replacing the roller unit and separation pad, see “cleaning the roller unit and separation pad” on p. 61 . • for further details on replacement, contact your local authorized canon dealer..

  • Page 74: External Dimensions

    74 external dimensions 17.3" (440 mm) 2.36" (60 mm) 1.97" (50 mm) 15. 8" (400 mm) 16 .3 " (4 15 mm) 9 .7 2 " ( 247 mm) 7. 1" (18 0 mm) 5. 5" (14 0 mm) 5. 91" (150 mm).

  • Page 75: Index

    75 index a adf connector ........................................................................... 19 adobe acrobat ........................................................................... 55 b business card feeder ...........................................................17 , 24 c captureonto...

  • Page 76

    76 r replacement parts roller unit ................................................................ 61 , 62 , 73 separation pad ....................................................... 61 , 62 , 73 s scanning captureontouch ................................................................. 26 capturep...

  • Page 77

    Canon electronics inc. 1248, shimokagemori, chichibu-shi, saitama 369-1892, japan canon u.S.A. Inc. One canon plaza, lake success, n.Y. 11042, u.S.A. Canon canada inc. 6390 dixie road, mississauga, ontario l5t 1p7, canada canon europa n.V. Bovenkerkerweg 59-61, p.O.Box 2262, 1180 eg amstelveen, the ...