Quick reference guide hypercom optimum this quick reference guide will guide you through understanding your terminal’s functionality and navigation, and will help you with troubleshooting..
Industry retail and restaurant application chase paymentech’s pts32 terminals hypercom’s optimum series contents getting started available transaction types . . . . . . . . . . . . . . . . . . . . . 3 clerk and server setup . . . . . . . . . . . . . . . . . . . . . . . . . 4 available reports . . . ...
Credit transactions to initiate credit sale* a sale transaction using a credit card; the card may or may not be present. Swipe the card or select sale . Phone/mail order* a credit sale transaction in which the card is not present. Press [function] , [6] , [5] and [enter] . Auth only* an authorizatio...
Add/remove used to log on clerks/servers as their shifts begin, and log them off at the end of their shift. Id table report prints a report of clerks/servers currently signed on. Clear clears the id table of all signed-on clerks/servers. Ebt transactions (retail only) to initiate ebt sale an electro...
Available reports a report is like a snapshot in time of business activities. Use this data to help you make crucial business decisions. Press the [reports] hot key to launch the reports menu. Reports: main menu audit report prints detail information for each transaction and a totals summary for eac...
Gift card transaction types (opt.) if you are participating in chase paymentech’s proprietary gift card program, your terminal supports various stored value card transaction types. Refer to this section for information on what gift card transactions are available and when to use them. Gift card tran...
Hot keys the terminal has six hot keys to the left and right of the display; these are used to scroll and make selections. The four hot keys below the display are : [home] - exits the pts32 application and returns to the terminal applications menu. [settle] - initiates a batch settlement. [reports] ...
Prompt q&a while navigating through transactions, you’ll find that some prompts aren’t as clear as others. This section clarifies those prompts. Prompt description/action select merchant merch 1 merch 2 merch 3 for multimerchant terminals, press the hot key to the left of the desired merchant. [card...
Avs response codes the address verification system (avs) is a feature that adds fraud protection on card-not- present transactions. The numeric portion of the customer’s street address and the zip code are compared against the information on file with the card- issuing bank. Use this chart to interp...
10 common error codes in the event that your terminal displays an error, refer to these error codes to troubleshoot your terminal. If the code you are experiencing is not shown, retry the transaction, or if possible, manually enter the account number. If the error persists, contact your help desk fo...
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