Chase NBS 5500 Quick Reference Manual - Navigating

Manual is about: Retail & Restaurant

Summary of NBS 5500

  • Page 1

    Nbs 5500, 5600 and 5700 retail & restaurant terminal guide this quick reference guide will guide you through understanding your terminal’s functionality and navigation, and will help you with troubleshooting..

  • Page 3: Contents

    Contents getting started available transaction types .............................................................4 gift card transaction types (opt.).................................................5 user setup ...........................................................................................

  • Page 4: Available

    4 available transaction types your terminal supports various transaction types. Refer to this section for information on what transactions are available, when to use them, and how to begin the transaction. Credit, debit and chip card transactions to initiate sale a sale transaction using a credit or...

  • Page 5: Gift Card

    5 add user adds new users (operators/supervisors) to your terminal. You will be prompted to create an id and a password for each new user. Remove user removes a single user from the terminal. Change password allows a password to be changed for operators and supervisors. User list prints user id, nam...

  • Page 6: Available

    6 reports: user reports menu day/operator totals report prints totals for all users, or a specific user. Day/operator detail report prints detail information on all transactions performed by all users, or a specific user. Outstanding transactions prints detail information on all outstanding store an...

  • Page 7: Navigating

    7 begin a sale to begin a sale transaction, press [f1] from the idle screen. Your terminal will guide you through the process. Begin other transactions press the [f1] or [f4] keys at the main menu, or press [ok] , to navigate to the transaction type you wish to perform. Reprint a receipt the reprint...

  • Page 8: Prompt

    8 prompt q&a while navigating through transactions, you’ll find that some prompts aren’t as clear as others. This section clarifies those prompts. Prompt description/action use/utilizer f1=yes/oui f4=no/non press [f1] to continue with selected application or press [f4] to cancel. Select/sélect use t...

  • Page 9: Avs

    9 avs response codes the address verification system (avs) is a feature that adds fraud protection on card-not-present transactions. The postal code is compared against the information on file with the card-issuing bank. Use this chart to interpret domestic avs response codes by card type. Code desc...

  • Page 10: Common

    10 common error codes in the event that your terminal displays an error, refer to these error codes to troubleshoot your terminal. If the code you are experiencing is not shown, retry the transaction. To reduce chargeback risks and manage your processing costs, avoid keying transactions when the car...

  • Page 11: Chip Card

    11 chip card error codes in the event that your terminal displays a chip-related error, refer to these error codes to troubleshoot your terminal. If the code you are experiencing is not shown, retry the transaction. If the error persists, contact your help desk for support. Error code description ac...

  • Page 12

    Opcan-004rr-e-0708 nbs, retail/restaurant 09/08.