Chase Voice Authorization Quick Reference Manual

Summary of Voice Authorization

  • Page 1

    Quick reference guide voice authorization get credit card authorizations using any touch-tone telephone – enter the authorization codes when your pos system is ready..

  • Page 2: Contents

    Pret-078 ©2011, chase paymentech solutions, llc. All rights reserved. Pos-1116 11/11 voice authorization systems allow you to get authorizations using any touch-tone telephone in the event that you are unable to get an authorization using your point-of-sale (pos) system. You will be prompted to make...

  • Page 3: Chase

    Chase paymentech ivr system menu follow these steps to receive an authorization from our interactive voice response system. Primary telephone number: 1.888.706.1526 secondary telephone number: 1.214.849.3002 1. Enter merchant number enter your complete merchant number, which can also be known as a t...

  • Page 4: Chase

    Chase paymentech system refer to this section for information on the payment brands this system supports and what information you’ll need to provide. Primary telephone number: 1.888.706.1526 secondary telephone number: 1.214.849.3002 payment brands needed information please have the following inform...

  • Page 5: Verification

    Verification services the chase paymentech ivr system offers two verification services to assist in preventing fraudulent activity. The responses provided to the caller are specific to our system and may not apply to other voice authorization centers. Address verification service (avs) during the co...

  • Page 6: Avs Response

    Response description match address and zip, 5 or 9 digits match no match address and zip code do not match partial match zip code and plus-4 match; address does not match partial match 5-digit zip code match; plus-4 zip and address do not match partial match 5-digit zip code does not match; plus-4 z...