CONCORD Eye-Q Go 2000 Frequently Asked Questions

Concord Eye-Q Go 2000 

My camera does not recognize the Secure Digital (SD) card. What can I do? 

Please make sure that the card is completely inserted into the Secure Digital card slot.  

If you have difficulties inserting the card completely, you may have inserted the card 

incorrectly. Please reverse the position of the card and reinsert the card. If you 

continue to have difficulties, your card may be corrupted. This can happen if a card is 

used in more than one digital camera. Not to worry. This can be easily fixed by re-

formatting the card.  Please remember that in formatting the card, all pictures and 

videos will be erased, including those that may be protected. 

Why doesn’t the flash fire? 

Ensure that the flash is set to Auto or Flash.  If the batteries are weak, the flash will 

not be able to recharge and as a result, it is not able to fire. Please turn off the camera 

and wait a few seconds before turning it on again. If the flash still does not fire, 

please replace the batteries. 

When I review my pictures on my TV, the images are black and white. What 

should I do? 

Most likely your camera has not been set to the correct video standard for the region 

of the world in which you are viewing your pictures on a TV. There are two video 

standards, NTSC and PAL. Your camera must be set for the standard that your TV 

uses. The North American standard is NTSC while PAL is used in Europe. Please 

check your TV documentation for more details. 

Please also ensure that the video cable is properly connected between the camera and 

the TV.

After taking a picture or two, my camera suddenly turns off.  Is there something 

wrong with it? 

There is nothing wrong with your camera. The camera has a built-in power saving 

feature that turns the camera off after more than 60 seconds of inactivity (default 

setting) to conserve battery power. The auto off time setting can be changed in the set 

up menu. 

Changing the Auto off Time Setting: 

1. Set the camera to Camera Mode. 

2. Press the Menu button to display the main menu. 

3. Press   until the Setup is highlighted. 

4. Press   to enter the Setup submenu. 

5. In the Setup menu, press   to highlight “Time-Out Time”. 

6. Press   to enter “Time-Out”.  Press   to highlight the time you want. 

7.Press the OK button to save your selection