Concordia 1500i User Manual - Machine Warranty
30
Customer Service (800) 778-0990
Machine Warranty
Limited Warranty Statement and Disclaimers
Concordia warrants the Goods to be free from defects in materials and
workmanship under normal conditions for a period of either twelve (12)
months after the original date of shipment; 20,000 drink cycles;
whichever period ends first ("Limited Warranty period"), subject to the
terms set forth herein.
In the event of a failure of the Goods during the Limited Warranty due
to a defect in materials or workmanship, subject to the warranty
exclusions set forth below, Concordia will arrange for the Goods to be
repaired on-site, without charge for labor or parts, if the limited
warranty service occurs during normal business hours (8:00 a.m. to 5:00
p.m., local time, Monday through Friday, except holidays). If limited
warranty service is required outside normal business hours, you will not
be charged for parts but you will be charged for labor at Concordia’s
scheduled rates.
The foregoing limited warranty represents the full extent of
Concordia’s liability with respect to the goods. Your right to repair as
specified above is your sole and exclusive remedy against Concordia. In
no event shall Concordia be liable for damages of any kind, including
but not limited to special, indirect, incidental or consequential
damages, arising from or relating to the sale or use of the goods, either
during or after the term of limited warranty.
Additional Limited Warranty Exclusions
This limited warranty does not cover cost of repairs made or attempted
by anyone other than Concordia-authorized personnel. In the event of
such unauthorized repairs, Concordia may void the limited warranty. In
addition, this limited warranty does not apply if Concordia determines
that a problem resulted from inadequate or improper maintenance,
improper operations, unauthorized alterations or adjustments, or use
of unapproved supplies. This includes, but is not limited to the
following:
• Evidence of abnormal wear and tear due to abuse, misuse,
or improper maintenance;
• Water used with the Goods that exceeds three grains of
hardness per gallon or substantially similar standard;
• Inoperative or dirty milk valves and milk pumps from
improper maintenance;
• Jammed or impacted coffee grinder caused by foreign
objects in grinder;
• Plugged drain;
• Inoperative brew group due to improper maintenance;
• Insufficient water supply and/or insufficient or incorrect
power;
• Improper recalibration due to the use of different coffee
beans, type of milk or size of cups;