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D-Link DVG-3104MS - VoiceCenter PSTN Gateway User Manual - System

Other manuals for DVG-3104MS - VoiceCenter PSTN Gateway: Specifications, User Manual
Manual is about: D-link VoiceCenter DVX-2000MS: User Guide

Summary of DVG-3104MS - VoiceCenter PSTN Gateway

  • Page 2: Table of Contents

    D-link dvg-3104ms user manual table of contents product overview ........................................................3 package contents....................................................3 system requirements .............................................3 introduction ..............................

  • Page 3: System Requirements

    3 d-link dvg-3104ms user manual section 1 - product overview • d-link dvg-3104ms 4-port pstn gateway • power adapter • cat5 ethernet cable • phone cable • cd-rom with qig and user manual system requirements • computers with windows ® xp or windows vista™ operating systems with an installed ethernet ...

  • Page 4: Introduction

    4 d-link dvg-3104ms user manual section 1 - product overview introduction d-link® voicecenter™, a microsoft® response point™ phone system, is designed for small to medium-sized businesses with support for up to 50 users. Voicecenter is an ip-based phone system that provides numerous advantages over ...

  • Page 5: Features

    D-link dvg-3104ms user manual section 1 - product overview features • built for integrating pstn phone lines to a voicecenter ™ ip-based phone system • designed with simplicity in mind - easy to install, use and manage • scalable - add up to 4 pstn phone lines* per dvg-3104ms unit • no licenses requ...

  • Page 6: Hardware Overview

    D-link dvg-3104ms user manual section 1 - product overview hardware overview front 14 pstn leds a solid green light indicates that outbound calls and incomming calls are available. If the led light is off, the reason may be either the port is not connected or the line is inactive. Power led a solid ...

  • Page 7: Rear

    D-link dvg-3104ms user manual section 1 - product overview rear pstn lines used to connect phone cables to the pstn lines. Power receptor receptor for the supplied power adapter. Lan port used to connect the dvg-3104ms to the local area network. Console port used to debug the device. Reset button pr...

  • Page 8: Installation

    D-link dvg-3104ms user manual section - installation installation this section will walk you through the installation process. To connect the dvg-3104ms gateway, follow these steps: 1. Plug the power adapter into an ac outlet or power strip and plug the other end into the ac input on the back of the...

  • Page 9: Setup Using Microsoft

    D-link dvg-3104ms user manual section - installation setup using microsoft response point administrator this section will show you how to configure your new d-link dvg-3104ms gateway. The gateway can translate incoming phone calls so they can be sent over your organization’s lan, and translate outgo...

  • Page 10

    10 d-link dvg-3104ms user manual section - installation select the check box confirming the gateway is connected and plugged in. Click next to continue. Click next select the d-link dvg-3104ms gateway you just connected and click next to continue. Click next.

  • Page 11

    11 d-link dvg-3104ms user manual section - installation select the this port is active check box. Enter a phone number or name associated with this line in the description box. Click next to continue. Click next enter a name for the phone line adapter and click finish to complete the configuration. ...

  • Page 12: Configuration

    1 d-link dvg-3104ms user manual section 3 - configuration configuration this section will show you how to configure your new d-link dvg-3104ms gateway using the web-based configuration utility. Although this device has a built-in web interface, it is suggested that you do not make any changes manual...

  • Page 13: System

    13 d-link dvg-3104ms user manual section 3 - configuration system status records the system up time. Shows the current time for the system. Shows the build time for the firmware. Shows the firmware version. Shows the hardware version. Shows the wan mac address. Shows the network connection type on t...

  • Page 14: Provision

    14 d-link dvg-3104ms user manual section 3 - configuration provision there are two kinds of protocol for auto-provision. Select ftp or http from the drop-down menu. Choose if you want to use rc4 encryption. Enter in the encryption key. Enter the http ip address. Enter the ftp ip address. Define whic...

  • Page 15: Firmware

    1 d-link dvg-3104ms user manual section 3 - configuration select which type of firmware to use. Click browse to locate the firmware on your pc. Select enable and click download to begin uploading the firmware. The firmware will upgrade and restore the device to its factory settings. Shows the status...

  • Page 16: Restart

    1 d-link dvg-3104ms user manual section 3 - configuration select the setting to restart the gateway with its current settings. Select this setting to restart the gateway with is factory default settings. Click restart to update the gateway. Restart gateway with current settings: restart gateway with...

  • Page 17: Backup/restore

    1 d-link dvg-3104ms user manual section 3 - configuration click backup to save a backup configuration file to your computer. Click browse to locate a backup configuration file on you computer. Click restore to restore a saved backup configuration file on your computer. Backup: browse: restore: backu...

  • Page 18: User Management

    1 d-link dvg-3104ms user manual section 3 - configuration user management enter the admin id. Enter or change the admin password. Enter the guest id. Enter or change the guest password. Click change to change either the admin or guest password. Click apply to update the settings. Admin id: admin pas...

  • Page 19: Remote Access

    1 d-link dvg-3104ms user manual section 3 - configuration used for system debugging only. A customer can not logon to the telnet server. Enable or disable to reject the echo requests. Click apply to update the settings. Telnet access: accept icmp request: apply: remote access.

  • Page 20: Network

    0 d-link dvg-3104ms user manual section 3 - configuration select static as a network connection if all the wan ip address are provided to you by your isp. Enter the ip address assigned to you by your isp. Enter the subnet mask address. Enter the default gateway ip address. Enable this option to obta...

  • Page 21

    1 d-link dvg-3104ms user manual section 3 - configuration select dhcp as a network connection to allow the network administrator to distribute the ip address when the gateway is plugged into a different network. Enable this option to obtain dns automatically. Enter the primary dns server ip address....

  • Page 22

    D-link dvg-3104ms user manual section 3 - configuration select pppoe as a network connection type if your isp uses pppoe. Most dsl users use pppoe. Enable this option to obtain dns automatically. Enter the primary dns server ip address. Enter the secondary dns server ip address. Enter the pppoe user...

  • Page 23: Voip

    3 d-link dvg-3104ms user manual section 3 - configuration name displayed on the lcd for the caller. The number in the uri displayed on the lcd for the caller. Username required to log into the sip server. User password required to log into the sip server. Shows the registration status in the registe...

  • Page 24

    4 d-link dvg-3104ms user manual section 3 - configuration session expires: register expires: udp time out: udp retry times: enable prack: anonymous: anonymous reject: redundancy package: apply: the time interval in which the gateway periodically refreshes sip sessions by sending repeated invite or u...

  • Page 25: Iax Settings

    D-link dvg-3104ms user manual section 3 - configuration iax settings name displayed on the lcd for the caller. The number in the uri displayed on the lcd for the caller. User name to log on the asterisk server. User password to log on the asterisk server. Shows the registration status in the asteris...

  • Page 26: Advanced

    D-link dvg-3104ms user manual section 3 - configuration set the specific line to reject incoming calls. Set a specific sound intensity for transmitting sound set a specific volume intensity for receiving sound. Choose dtmf or pulse for the signalling type on pstn lines. The rate for pulse dialing (1...

  • Page 27: Call Control

    D-link dvg-3104ms user manual section 3 - configuration the gateway will automatically cancel a call out if the callee does not pick up the phone within the set amount of time. The gateway will automatically reject a call in if the call is not picked up within the set amount of time. Specifying the ...

  • Page 28

    D-link dvg-3104ms user manual section 3 - configuration country: caller id display: outgoing ip call: incoming ip call: rtp timeout (sec): rtp port: rtp tos: rtp tos (lower 5 bits): stun: stun server: upnp: apply: define user location to fit the local telco system requirements. Enable / disable call...

  • Page 29: Dialing Plan

    D-link dvg-3104ms user manual section 3 - configuration dialing plan numbers defined in this field will be inserted at the beginning of the dialling pattern. Maximum input length is 6 digits. Minimum digits user can key in. Maximum digits user can key in. Number of digit defined in this field will b...

  • Page 30

    30 d-link dvg-3104ms user manual section 3 - configuration note: there are two default records in the dialing plan. 1. Prefix is *0: the dvg-3104ms gateway supports two voip protocols (sip and iax) and it can register with the two different voip systems simultaneously. If a caller, who comes from ps...

  • Page 31: Call Log

    31 d-link dvg-3104ms user manual section 3 - configuration this section displays a call record for all calls. Click the refresh button to see the updated cdr. Call log cdr.

  • Page 32: Troubleshooting

    3 d-link dvg-3104ms user manual section 4 - troubleshooting troubleshooting this chapter provides solutions to problems that can occur during the installation and operation of the dvg-3104ms. Read the following descriptions if you are having problems. I forgot my login and/or password. • restore the...

  • Page 33: Networking Basics

    33 d-link dvg-3104ms user manual appendix a - networking basics networking basics check your ip address after you install your new d-link adapter, by default, the tcp/ip settings should be set to obtain an ip address from a dhcp server (i.E. Wireless router) automatically. To verify your ip address,...

  • Page 34

    34 d-link dvg-3104ms user manual appendix a - networking basics statically assign an ip address if you are not using a dhcp capable gateway/router, or you need to assign a static ip address, please follow the steps below: step 1 windows ® xp - click on start > control panel > network connections. Wi...

  • Page 35: Technical Specifications

    3 d-link dvg-3104ms user manual appendix b - technical specifications technical specifications key features • auto-discovery • auto-provisioning ability • route pstn lines to an ip network network features • sip (rfc 3261) compliant • 10/100base-tx connection • pstn port: four analog fxo ports • com...

  • Page 36: Contacting Technical Support

    3 d-link dvg-3104ms user manual appendix c - contacting technical support contacting technical support u.S. And canadian customers can contact d-link technical support through our web site or by phone. Before you contact technical support, please have the following ready: • model number of the produ...

  • Page 37: Warranty

    3 d-link dvg-3104ms user manual appendix d - warranty warranty subject to the terms and conditions set forth herein, d-link systems, inc. (“d-link”) provides this limited warranty: • only to the person or entity that originally purchased the product from d-link or its authorized reseller or distribu...

  • Page 38

    3 d-link dvg-3104ms user manual appendix d - warranty limited software warranty: d-link warrants that the software portion of the product (“software”) will substantially conform to d-link’s then current functional specifications for the software, as set forth in the applicable documentation, from th...

  • Page 39

    3 d-link dvg-3104ms user manual appendix d - warranty • after an rma number is issued, the defective product must be packaged securely in the original or other suitable shipping package to ensure that it will not be damaged in transit, and the rma number must be prominently marked on the outside of ...

  • Page 40

    40 d-link dvg-3104ms user manual appendix d - warranty if any implied warranty cannot be disclaimed in any territory where a product is sold, the duration of such implied warranty shall be limited to the duration of the applicable warranty period set forth above. Except as expressly covered under th...

  • Page 41

    41 d-link dvg-3104ms user manual appendix d - warranty fcc statement: this equipment has been tested and found to comply with the limits for a class b digital device, pursuant to part 15 of the fcc rules. These limits are designed to provide reasonable protection against harmful interference in a re...

  • Page 42: Registration

    4 d-link dvg-3104ms user manual appendix e - registration version 1.2 october 16, 2008 product registration is entirely voluntary and failure to complete or return this form will not diminish your warranty rights. Registration.