Dacor CABP3 Technical Manual - Policies

Technical Manual  - Page  9

POLICIES

POLICIES

AND 

AND 

PROCEDURES

PROCEDURES

governmental agency. Submitting fraudulent claims is grounds for immediate termination of the service agreement.

The consumer audit program will also include a customer satisfaction survey. Consumer complaints, comments, 

suggestions will be forwarded to the service agency.

PROOF OF PURCHASE

Proof of Purchase to verify the status of any warranties shall include original bill of sale, closing papers of the new 

dwelling, cancelled check or occupancy papers in the case of a remodel. The model and serial numbers are required 

on the NARDA form along with the purchase date. The accuracy of this information is the responsibility of the 

service agency. 

SPECIAL AUTHORIZATIONS

All Non Warranty, Dealer/Distributor stock, or extensive warranty repairs being charged to Dacor must have prior 

approval from a Dacor Customer Service Representative and a written Service Authorization. The Service Authorization 

number must be written on the NARDA invoice and submitted for payment in the same manner as a warranty claim. 

See exhibit C for a copy of the Service Authorization form being used. Claims submitted without this number may 

be delayed or declined.

RETURN AUTHORIZATIONS

For the return of a product or replacement part, Dacor requires and issues Return Authorizations (RA’s) A completed 

authorization specifi cally describes the cost, product, or part being authorized for return. The return authorization 

number must be written or clearly identifi ed on the shipping container or the package may be refused. No credits or 

payments other than specifi ed on the authorization will be made unless Dacor amends that authorization.

Return Authorization for fi nished product is only considered when all service remedies are exhausted. Returned product 

may be examined to determine or verify the previous service work performed on the product. The service agency will 

be contacted about any errors or discrepancies.

PARTS DISTRIBUTION

Dacor sells parts to a network of independent parts distributors, who sell replacement parts to our network of 

independent service agencies. Authorized service agencies receive a 25% discount from the published retail price.

Parts Distributors provide warranty parts and issue credits for warranty repairs directly to the service agency. It is the 

responsibility of the service agency to establish an account or a business relationship with their local parts distributor.

Parts distributors are provided with a recommended stocking list. In addition, each parts distributors inventory is 

reviewed quarterly. Parts ordered in error or other parts requested for return may be subjected to a restocking fee. Dacor 

is  committed to supporting its parts and service network and understands the importance of having replacement parts 

readily available. Dacor reviews all part return requests individually and will not penalize a distributor who attempts 

to maintain complete parts inventory.

PARTS SHIPPING POLICY

Replacement parts are shipped to parts distributors from Dacor, freight prepaid with the exception of air shipments  

(please see the authorized Parts Distributor Agreement for specifi c details). The parts distributor is responsible for 

freight costs on all warranty parts. Large parts such as oven cells should be drop shipped directly to the service agency.

EMERGENCY PART ORDERS

An order identifi ed as an emergency and received prior to 12:00 PM (Pacifi c Standard Time) will ship that day. If an 

air shipment is requested the parts distributor will be billed for air freight. An emergency order received after 12:00 

PM will be shipped the following day.

DROP SHIPMENT OF PARTS

If requested by a parts distributor, replacement parts can be drop shipped directly to the service agency. This practice 

is recommended for large parts, such as oven cells.