Dacor ED24 Use And Care Manual - page 27
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Use and Care Manual
Warranty and Service
Getting Help
Before you request service, please review the
Problem Solution Guide starting on page 20. If
you have performed the checks in the Problem
Solution Guide and the problem has not been
remedied, please contact us at one of the numbers
below. Prior to requesting service, it is helpful to
be familiar with the warranty terms and conditions
listed in the Warranty section on this page.
For warranty repairs, call:
Dacor Distinctive Service:
Phone: (877) 337-3226 (U.S.A. and Canada)
Business Hours: 6:00
a
.
m
. - 4:00
p
.
m
. Pacific Time
For a list of Dacor service agents for non-war-
ranty repairs:
Dacor Customer Service:
Phone: (800) 793-0093 (U.S.A. and Canada)
Business Hours: 6:00
a
.
m
. - 5:00
p
.
m
. Pacific Time
Contact us through our web site at:
www.Dacor.com
You may also write us at:
Dacor Customer Service
1440 Bridge Gate Drive
Diamond Bar, CA 91765
At Dacor, we believe that our quality of service
equals that of our product. Should your experience
with our service network or product be different,
please contact our Customer Service Team and
share your encounter with us. We will do our ut-
most to resolve the situation for you and deliver on
our Dacor promise. If you need anything clarified,
just let us know.
Warranty
What is Covered:
CERTIFICATE OF WARRANTIES: DACOR DISHWASHERS
WITHIN THE FIFTY STATES OF THE U.S.A., THE DISTRICT OF
COLUMBIA AND CANADA*: FULL ONE-YEAR WARRANTY
If your DACOR product fails to function within one year of the original
date of purchase, due to a defect in material or workman-ship,
DACOR will remedy the defect without charge to you or subsequent
users. The owner must provide proof of purchase upon request and
have the appliance accessible for service.
TWENTY-FIVE YEAR WARRANTY
On rust-through of stainless steel tank and door.
Warranty is null and void if non-CUL approved product is transported
from the U.S.
OUTSIDE THE FIFTY STATES OF THE U.S.A., THE DISTRICT OF
COLUMBIA AND CANADA: LIMITED FIRST-YEAR WARRANTY
If your DACOR product fails to function within one year of the original
date of purchase, due to a defect in material or workmanship, DA-
COR will furnish a new part, F.O.B. factory, to replace the defective
part. All delivery, installation, and labor costs are the responsibility
of the purchaser. The owner must provide proof of purchase upon
request and have the appliance accessible for service.
What is Not Covered:
Failure of the product caused by faulty installation, improper us-
•
age, or neglect of required maintenance.
Service calls to educate the customer in the proper use and care
•
of the product.
Failure of the product when used for commercial, business, rental
•
or any application other than for residential consumer use.
Replacement of house fuses or fuse boxes, or resetting of circuit
•
breakers.
Damagetotheproductcausedbyaccident,fire,floodorother
•
acts of God.
Breakage, discoloration or damage to glass, metal surfaces,
•
plasticcomponents,trim,paint,porcelainorothercosmeticfinish,
caused by improper usage or care, abuse, or neglect.
THE REMEDIES PROVIDED FOR THE ABOVE EXPRESS WAR-
RANTIES ARE THE SOLE AND EXCLUSIVE REMEDIES. THERE-
FORE, NO OTHER EXPRESS WARRANTIES ARE MADE, AND
OUTSIDE THE FIFTY STATES OF THE UNITED STATES AND
THE DISTRICT OF COLUMBIA, ALL IMPLIED WARRANTIES,
INCLUDING BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR USE OR
PURPOSE ARE LIMITED IN DURATION TO ONE YEAR FROM THE
DATE OF ORIGINAL PURCHASE. IN NO EVENT SHALL DACOR
BE LIABLE FOR INCIDENTAL EXPENSE OR CONSEQUENTIAL
DAMAGES. NO WARRANTIES, EXPRESSED OR IMPLIED, ARE
MADE TO ANY BUYER FOR RESALE.
Some states do not allow limitations on how long an implied warranty
lasts or do not allow the exclusion or limitation of incidental or con-
sequential damages, so the above limitations or exclusions may not
applytoyou.Thiswarrantygivesyouspecificlegalrights,andyou
may also have other rights that vary from state to state.