EchoStar DISH Pro Plus Twin LNBF Installation Instructions Manual - page 21
Page 18
Troubleshooting Tables
When you run Check Switch, you do not see “DPP Twin” identified as a device or LNBF on a DISH Pro
Plus or DISH Pro receiver. Instead, all you see are Xs.
When you run Check Switch, you see “Satellite reception verified” but you see “Feed” instead of “DPP
Twin” identified as the device or LNBF.
When you run Check Switch, you see “DPP Twin” identified as the LNBF and Satellite shows “Conn,” but
you do not see “Satellite reception verified.”
Possible Reason
What to Do
• The DISH Pro Plus Twin LNBF may not be properly
connected.
• Check all the connections in your system and run Check
Switch again.
• The cables between the receiver and the farthest LNBF
may be longer than 200’ for DISH Pro or DISH Pro Plus
receivers or 150’ for Legacy receivers.
• Make sure the cabling meets Cable Limitations on page 8.
• The cables may not be rated for 2150 MHz.
• Make sure all cables in the installation are rated for 2150
MHz. Run Check Switch.
• You may have a DISH Pro Adapter installed on a DISH
Pro receiver.
• Remove the DISH Pro Adapter. Run Check Switch.
• You may have a switch in the system.
• Remove any switches and run Check Switch.
• You may have a DISH Pro splitter installed.
• Replace with a DISH Pro Plus Separator.
• Your receiver may need a software upgrade.
• Refer to the user’s guide that came with your receiver for
information on taking a software upgrade.
• You have only one operating Legacy receiver connected to
the system.
• You must have another satellite receiver connected to the
DISH Pro Plus Twin. See page 2 for details.
Possible Reason
What to Do
• The DISH Pro Plus Twin is connected but something in
the system may be blocking the switch commands.
• Check the cable path between the DISH Pro Plus Twin
and the receiver and remove any devices that are not rated
for 2150 MHz and two-way, 22 KHz signals. Run Check
Switch.
Possible Reason
What to Do
• The DISH Pro Plus Twin LNBF is connected but no
satellite signal is present.
• Check the Point Dish/Signal menu to confirm that you
have satellite signal. If not, check your dish antenna to
make sure the DISH Pro Plus Twin is installed properly,
the dish is pointed for maximum signal strength, and that
there is nothing blocking the signal. Run Check Switch.
• The cables might not be rated for 2150 MHz.
• Make sure all of the cables in the installation are rated for
2150 MHz.