Ecobee ecobee3 lite Installation Manual - page 39
39
Richmond St West, Suite 210, Toronto, Ontario, M5V 3E7, Canada.
In the event of a failure of a Product, Customer may:
(a) if Customer did not purchase the Product directly from ecobee,
contact the third party contractor from whom the Product was
purchased to obtain an equivalent replacement product, provided
the contractor determines that the returned Product is defective
and Customer is otherwise eligible to receive a replacement
product;
(b) contact ecobee directly for service assistance at 1-877-932-
6233 and ecobee will make the determination whether an advance
equivalent replacement Product can be sent to Customer with
return shipping supplies (in which case a hold shall be put on
Customer’s credit card for the value of the replacement Product
until ecobee has received the defective Product). Product should
be returned to the following address: ecobee Customer Service,
477 Richmond St West, Suite 210, Toronto, Ontario, M5V 3E7,
Canada. If the returned Product is found by ecobee to be defective
and Customer is otherwise eligible to receive a replacement
product, no amount shall be charged to Customer’s credit card; or
(c) ship the defective Product directly to ecobee, in which case
Customer shall contact ecobee directly at 1-877-932-6233, so
ecobee can make the required shipping arrangements. Upon
receipt of the defective Product, ecobee will ship an equivalent
replacement product to Customer, provided the returned Product
is found by ecobee to be defective and Customer is otherwise
eligible to receive a replacement product.