EcoWater ECWS Owner's Manual - page 17
17
ECOWATER
S Y S T E M S
Troubleshooting
TROUBLESHOOTING GUIDE
PROBLEM
CAUSE
CORRECTION
Water has black or gray
color
(NEW SYSTEM) Start up procedure
has not been completed
Run start up procedure (See Page 11) or run
consecutive Clean Rinse cycles (See Page
13) until water color returns to normal.
(NOT A NEW SYSTEM) Normal abra-
sion of filtration media
Manually initiate a Clean Rinse cycle (See
Page 13).
Low water pressure at
house faucets
Sediment filter screen is clogged
Manually initiate a Clean Rinse cycle (See
Page 13).
If the filter screen is frequently plugging, it
may be necessary to adjust the frequency of
Clean Rinse cycles or add a sediment filter
upstream (See Figure 2 on Page 4).
Filtration media pores are blocked
Manually initiate a Clean Rinse cycle (See
Page 13).
If the filtration media pores are frequently
blocking, it may be necessary to increase the
frequency of Clean Rinse cycles or add a
sediment filter upstream (See Figure 2 on
Page 4).
Water has objectionable
taste and/or odor
System is in bypass
Move bypass valve(s) to normal operating
(non-bypass) position.
Filtration media pores are blocked
Manually initiate a Clean Rinse cycle (See
Page 13).
If the filtration media pores are frequently
blocking, it may be necessary to increase the
frequency of Clean Rinse cycles or add a
sediment filter upstream (See Figure 2 on
Page 4).
No water flow to drain
during Clean Rinse
cycle
System is in bypass
Move bypass valve(s) to normal operating
(non-bypass) position.
Drain flow control is plugged
Clean drain flow control (See Page 21).
Drain hose is plugged or kinked
Straighten drain hose.
Transformer is unplugged from wall
electrical outlet (display will be blank)
Check for loss of power and correct.
Clean Rinse cycle does
not run automatically
If display reads “VAC”, then Clean
Rinse function has been disabled
Press and release the RECHARGE button
until display no longer reads “VAC” (See
Page 15).
If display is blank, transformer may be
unplugged from wall electrical outlet
Check for loss of power.
Clean Rinse cycle does
not run at the pro-
grammed time of day
If time display is flashing, then a long
power loss caused the clock to lose
its time setting
Reset the clock to the correct time of day
(See Page 12).
Valve motor stalled or
clicking
Motor is defective or inner valve
defect is causing high torque on the
motor
Replace rotor/seal kit (instructions included
with kit).
Replace motor and switch (See parts list at
end of this manual).